tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,797,768,162,127,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | billyontherun | null | 0 | @SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!! | null | 2015-02-20 07:42:10 -0800 | null | Eastern Time (US & Canada) |
568,797,729,876,344,800 | negative | 0.6808 | Can't Tell | 0.3514 | Southwest | null | lot223 | null | 0 | @SouthwestAir have been doing that for hours already | null | 2015-02-20 07:42:01 -0800 | null | Central Time (US & Canada) |
568,795,746,721,513,500 | positive | 1 | null | null | Southwest | null | Mercer312 | null | 0 | @SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU | null | 2015-02-20 07:34:08 -0800 | Dallas, TX | Eastern Time (US & Canada) |
568,794,864,533,385,200 | positive | 1 | null | null | Southwest | null | Cindy318 | null | 0 | @SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u | null | 2015-02-20 07:30:38 -0800 | Indiana | Indiana (East) |
568,793,782,164,062,200 | neutral | 1 | null | null | Southwest | null | Sinatra1979 | null | 0 | @SouthwestAir Who can I contact about requesting a charity donation? #ThankYou | null | 2015-02-20 07:26:20 -0800 | Ohio (by way of Nebraska) | Eastern Time (US & Canada) |
568,791,283,575,201,800 | positive | 1 | null | null | Southwest | null | Lil_Larso | null | 0 | @SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou | null | 2015-02-20 07:16:24 -0800 | Grand Rapids,MI & Orlando, FL | Pacific Time (US & Canada) |
568,788,357,431,447,550 | neutral | 0.6601 | null | null | Southwest | null | lot223 | null | 0 | @SouthwestAir what is the status on flight#122 STL-AUS? | null | 2015-02-20 07:04:46 -0800 | null | Central Time (US & Canada) |
568,787,787,815,776,260 | positive | 1 | null | null | Southwest | null | Tinygami | null | 0 | @SouthwestAir please do. Hate having to fly a different airline. You're my fav. | null | 2015-02-20 07:02:30 -0800 | Michigan | Tehran |
568,787,660,266,823,700 | negative | 0.7128 | Customer Service Issue | 0.3723 | Southwest | null | pjfuller | null | 0 | @SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was | null | 2015-02-20 07:02:00 -0800 | 10 Miles South of Nowhere | Central Time (US & Canada) |
568,787,046,778,720,260 | positive | 0.6659 | null | null | Southwest | null | LENSconcept | null | 0 | @SouthwestAir sure thing | null | 2015-02-20 06:59:34 -0800 | null | Eastern Time (US & Canada) |
568,785,762,218,610,700 | negative | 0.654 | Customer Service Issue | 0.654 | Southwest | null | elms614 | null | 0 | @SouthwestAir why did you book my hotel twice?!?! Ahhhhh | null | 2015-02-20 06:54:27 -0800 | Columbus, OH | Eastern Time (US & Canada) |
568,784,615,877,574,660 | positive | 0.3685 | null | 0 | Southwest | null | carlostopeca | null | 0 | @SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother. I planned and you change the rules | null | 2015-02-20 06:49:54 -0800 | null | null |
568,784,436,428,300,300 | positive | 0.6955 | null | null | Southwest | null | Danehowell40 | null | 0 | @SouthwestAir Jackpot! #legroom http://t.co/ZO2iceG4lI | [33.67698231, -117.8647932] | 2015-02-20 06:49:11 -0800 | null | Pacific Time (US & Canada) |
568,784,295,759,777,800 | negative | 1 | Customer Service Issue | 0.625 | Southwest | null | parshooter321 | null | 0 | @SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!! | [33.18882771, -96.64036423] | 2015-02-20 06:48:38 -0800 | null | null |
568,784,239,841,431,550 | negative | 1 | Can't Tell | 1 | Southwest | null | carlostopeca | null | 0 | @SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation. | null | 2015-02-20 06:48:24 -0800 | null | null |
568,782,761,852,596,200 | neutral | 0.6542 | null | null | Southwest | null | svssywentz | null | 0 | @SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them! | null | 2015-02-20 06:42:32 -0800 | null | null |
568,781,747,128,803,300 | positive | 1 | null | null | Southwest | null | svssywentz | null | 0 | @SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing + | null | 2015-02-20 06:38:30 -0800 | null | null |
568,781,555,784,507,400 | negative | 1 | Customer Service Issue | 0.3544 | Southwest | null | BCCoble | null | 0 | @SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them. | null | 2015-02-20 06:37:45 -0800 | Grand Rapids, MI | Central Time (US & Canada) |
568,781,450,146,787,300 | negative | 1 | Bad Flight | 1 | Southwest | null | pjfuller | null | 0 | @southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed? | null | 2015-02-20 06:37:19 -0800 | 10 Miles South of Nowhere | Central Time (US & Canada) |
568,781,422,804,262,900 | neutral | 0.3389 | null | 0 | Southwest | null | wagneraj | null | 0 | @SouthwestAir yes, thank you. Just sent DM. | null | 2015-02-20 06:37:13 -0800 | null | null |
568,780,060,720,701,440 | neutral | 0.66 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏 | null | 2015-02-20 06:31:48 -0800 | null | Atlantic Time (Canada) |
568,779,480,019,251,200 | negative | 1 | Bad Flight | 0.6872 | Southwest | null | rebekahcancino | null | 0 | @SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad. | null | 2015-02-20 06:29:30 -0800 | PHX, AZ | Arizona |
568,779,073,117,245,440 | negative | 1 | Can't Tell | 0.6723 | Southwest | null | rebekahcancino | null | 0 | @SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5. | null | 2015-02-20 06:27:53 -0800 | PHX, AZ | Arizona |
568,778,893,085,290,500 | negative | 1 | Lost Luggage | 1 | Southwest | null | LENSconcept | null | 0 | @SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it? | null | 2015-02-20 06:27:10 -0800 | null | Eastern Time (US & Canada) |
568,778,115,956,092,900 | negative | 1 | Bad Flight | 0.6706 | Southwest | null | rebekahcancino | null | 0 | @SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :( | null | 2015-02-20 06:24:04 -0800 | PHX, AZ | Arizona |
568,777,943,104,802,800 | negative | 0.6632 | Bad Flight | 0.3474 | Southwest | null | dealWHITit | null | 0 | @SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!! | null | 2015-02-20 06:23:23 -0800 | null | Indiana (East) |
568,776,728,333,541,400 | neutral | 0.3469 | null | 0 | Southwest | null | Milwaukette | null | 0 | @SouthwestAir Can you please follow so I can DM? Thx! | null | 2015-02-20 06:18:34 -0800 | Milwaukee, WI | Atlantic Time (Canada) |
568,774,192,029,524,000 | neutral | 1 | null | null | Southwest | null | tracyannmanning | null | 0 | @SouthwestAir sent DM | null | 2015-02-20 06:08:29 -0800 | Suwanee, GA | Pacific Time (US & Canada) |
568,773,575,705,899,000 | positive | 1 | null | null | Southwest | null | tradingtrainer | null | 0 | @SouthwestAir... I love you. Air travel doesn't get easier. | null | 2015-02-20 06:06:02 -0800 | Colorado | Mountain Time (US & Canada) |
568,772,912,557,133,800 | positive | 1 | null | null | Southwest | null | chuckgose | null | 0 | @SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points. | null | 2015-02-20 06:03:24 -0800 | Indianapolis, IN | Indiana (East) |
568,772,846,878,461,950 | negative | 1 | Customer Service Issue | 1 | Southwest | null | stilettoslife | null | 0 | @SouthwestAir Repeating this is policy is basically repeating "Fuck you" to your customers. I'll be shopping for a new airline ASAP | null | 2015-02-20 06:03:08 -0800 | Baltimore, MD | Eastern Time (US & Canada) |
568,772,817,598,050,300 | negative | 1 | Can't Tell | 1 | Southwest | null | luoyegongfu | null | 0 | @SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you. | null | 2015-02-20 06:03:01 -0800 | Tempe, AZ & World Wide | Tehran |
568,772,614,639,845,400 | negative | 1 | Lost Luggage | 1 | Southwest | null | stilettoslife | null | 0 | @SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag. | null | 2015-02-20 06:02:13 -0800 | Baltimore, MD | Eastern Time (US & Canada) |
568,772,334,632,349,700 | negative | 1 | Customer Service Issue | 0.6818 | Southwest | null | stilettoslife | null | 0 | @SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher??? | null | 2015-02-20 06:01:06 -0800 | Baltimore, MD | Eastern Time (US & Canada) |
568,768,874,037,915,650 | neutral | 0.6426 | null | 0 | Southwest | null | patrickisarobot | null | 0 | @SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard. | null | 2015-02-20 05:47:21 -0800 | In my mind | Mountain Time (US & Canada) |
568,768,837,744,611,300 | neutral | 0.6904 | null | null | Southwest | null | LegendLeng | null | 0 | @SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas | null | 2015-02-20 05:47:12 -0800 | null | Central Time (US & Canada) |
568,768,156,841,308,160 | negative | 1 | Flight Booking Problems | 0.3763 | Southwest | null | luoyegongfu | null | 0 | @SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal. | null | 2015-02-20 05:44:30 -0800 | Tempe, AZ & World Wide | Tehran |
568,764,097,015,058,400 | neutral | 1 | null | null | Southwest | null | andylapin | null | 0 | @SouthwestAir it is working on a different device, though. Any help is appreciated. | null | 2015-02-20 05:28:22 -0800 | null | Pacific Time (US & Canada) |
568,763,877,992,706,050 | negative | 1 | Bad Flight | 0.6452 | Southwest | null | andylapin | null | 0 | @SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected. | null | 2015-02-20 05:27:30 -0800 | null | Pacific Time (US & Canada) |
568,763,876,377,907,200 | negative | 1 | Can't Tell | 0.6699 | Southwest | null | birdman64015 | null | 0 | @Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me? | null | 2015-02-20 05:27:29 -0800 | Missouri, unfortunately. | Central Time (US & Canada) |
568,763,245,911,126,000 | positive | 1 | null | null | Southwest | null | Lb364 | null | 0 | @SouthwestAir Thank you! I can't wait either :) | null | 2015-02-20 05:24:59 -0800 | null | null |
568,763,087,689,379,840 | negative | 1 | Customer Service Issue | 0.6494 | Southwest | null | tracyannmanning | null | 0 | @SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway. | [40.774588, -73.8708903] | 2015-02-20 05:24:21 -0800 | Suwanee, GA | Pacific Time (US & Canada) |
568,762,437,832,478,700 | positive | 1 | null | null | Southwest | null | beefsnout | null | 0 | @southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time! | null | 2015-02-20 05:21:46 -0800 | Reno, NV, USA, Earth, Sol | Pacific Time (US & Canada) |
568,761,996,973,379,600 | negative | 1 | Lost Luggage | 0.6511 | Southwest | null | dman610_dave | null | 0 | @SouthwestAir you do a great job of achieving that at most cities, just not at BWI. | null | 2015-02-20 05:20:01 -0800 | null | Atlantic Time (Canada) |
568,760,785,113,120,800 | negative | 1 | Cancelled Flight | 1 | Southwest | null | birdman64015 | null | 0 | @SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!! | null | 2015-02-20 05:15:12 -0800 | Missouri, unfortunately. | Central Time (US & Canada) |
568,759,914,514,014,200 | positive | 1 | null | null | Southwest | null | butimvikki | null | 0 | @SouthwestAir your employees at BWI have been amazing! | null | 2015-02-20 05:11:45 -0800 | D{M}V | Quito |
568,758,001,856,847,900 | positive | 0.6509 | null | null | Southwest | null | derekbarney | null | 0 | @SouthwestAir thanks for responding. | null | 2015-02-20 05:04:09 -0800 | Portsmouth, NH | Eastern Time (US & Canada) |
568,755,032,138,469,400 | negative | 1 | Can't Tell | 0.3513 | Southwest | null | birdman64015 | null | 0 | @Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?! | null | 2015-02-20 04:52:21 -0800 | Missouri, unfortunately. | Central Time (US & Canada) |
568,753,398,100,693,000 | neutral | 0.6284 | null | 0 | Southwest | null | Kay2run | null | 0 | @SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that? | null | 2015-02-20 04:45:51 -0800 | St. Louis | Central Time (US & Canada) |
568,752,276,040,495,100 | neutral | 0.916 | null | 0 | Southwest | neutral | kalenski | null | 0 | @SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call? | null | 2015-02-20 04:41:24 -0800 | Denver | Mountain Time (US & Canada) |
568,742,080,715,104,260 | negative | 0.6651 | Flight Attendant Complaints | 0.3418 | Southwest | null | andylapin | null | 0 | @SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled. | null | 2015-02-20 04:00:53 -0800 | null | Pacific Time (US & Canada) |
568,724,299,873,431,550 | negative | 1 | longlines | 0.3641 | Southwest | null | derekbarney | null | 0 | @southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue | null | 2015-02-20 02:50:14 -0800 | Portsmouth, NH | Eastern Time (US & Canada) |
568,697,648,028,487,700 | positive | 1 | null | null | Southwest | null | Lb364 | null | 0 | @SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime | null | 2015-02-20 01:04:19 -0800 | null | null |
568,673,970,251,116,540 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | vdeshp2 | null | 0 | @SouthwestAir unable to book travel right now on the website or through the app. Help! | [37.78915629, -122.4148408] | 2015-02-19 23:30:14 -0800 | San Francisco | Arizona |
568,671,818,262,773,760 | positive | 1 | null | null | Southwest | null | freehighfives | null | 0 | @SouthwestAir Gracias... appreciate that! | null | 2015-02-19 23:21:41 -0800 | Austin, TX | Central Time (US & Canada) |
568,664,266,502,479,900 | positive | 1 | null | null | Southwest | null | JaylynCoffin | null | 0 | @SouthwestAir was fantastic! That's the best flight service I've ever had. | null | 2015-02-19 22:51:41 -0800 | Orlando Florida. (Winter Park) | null |
568,658,885,361,438,700 | neutral | 0.6974 | null | null | Southwest | null | linkster93 | null | 0 | @SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night. Crossed fingers. #DestinationDragons | null | 2015-02-19 22:30:18 -0800 | null | null |
568,650,933,049,147,400 | negative | 0.646 | Customer Service Issue | 0.646 | Southwest | null | ProShunks | null | 0 | @SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch. | null | 2015-02-19 21:58:42 -0800 | null | null |
568,644,929,595,056,100 | negative | 0.6524 | Can't Tell | 0.6524 | Southwest | null | Yaardiegurl | null | 0 | @SouthwestAir so for an extra luggage, it cost $75???? | null | 2015-02-19 21:34:50 -0800 | Merica | Alaska |
568,639,956,622,512,100 | negative | 1 | Bad Flight | 0.6632 | Southwest | null | dotcomjohn | null | 0 | @SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY? | null | 2015-02-19 21:15:05 -0800 | null | null |
568,639,461,648,502,800 | positive | 0.6809 | null | null | Southwest | null | jdbwaffles | null | 0 | @SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜 | null | 2015-02-19 21:13:07 -0800 | null | null |
568,637,034,761,302,000 | negative | 0.6543 | Late Flight | 0.6543 | Southwest | null | AdamLarsenn | null | 0 | @SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ?? | [36.08029523, -115.1466466] | 2015-02-19 21:03:28 -0800 | Las Vegas | null |
568,630,779,720,417,300 | neutral | 1 | null | null | Southwest | null | HolguinAndy | null | 0 | @SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol | [35.0557688, -78.9702049] | 2015-02-19 20:38:37 -0800 | null | null |
568,629,791,869,394,940 | negative | 1 | Bad Flight | 1 | Southwest | null | ViroSciCollie | null | 0 | @SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated | [32.8405223, -96.8149248] | 2015-02-19 20:34:41 -0800 | New York, NY | Eastern Time (US & Canada) |
568,629,558,716,592,100 | negative | 0.66 | Customer Service Issue | 0.35 | Southwest | null | teachermohler | null | 0 | @SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed | null | 2015-02-19 20:33:46 -0800 | null | null |
568,627,477,259,485,200 | negative | 1 | Late Flight | 1 | Southwest | null | _ItsMeHollywood | null | 0 | @SouthwestAir #delayed again! You're killing me Late Flightly! | null | 2015-02-19 20:25:29 -0800 | null | null |
568,624,572,985,004,000 | positive | 0.6609 | null | null | Southwest | null | allymbeck | null | 0 | @SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS | null | 2015-02-19 20:13:57 -0800 | null | null |
568,622,676,773,703,700 | neutral | 1 | null | null | Southwest | null | sick_beat_swift | null | 0 | @SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons | null | 2015-02-19 20:06:25 -0800 | null | null |
568,622,422,309,482,500 | positive | 0.7172 | null | null | Southwest | null | sick_beat_swift | null | 0 | @SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons | null | 2015-02-19 20:05:24 -0800 | null | null |
568,621,312,622,657,540 | positive | 0.6484 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir I would love to go to the Atlanta show ♥️ | null | 2015-02-19 20:01:00 -0800 | null | Atlantic Time (Canada) |
568,621,122,368,852,000 | positive | 1 | null | null | Southwest | null | sick_beat_swift | null | 0 | @SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!! | null | 2015-02-19 20:00:14 -0800 | null | null |
568,618,050,745,864,200 | negative | 1 | Late Flight | 1 | Southwest | null | PeterSanto29 | null | 0 | @SouthwestAir Another delay. Wow | null | 2015-02-19 19:48:02 -0800 | boston, ma | Central Time (US & Canada) |
568,617,163,465,957,400 | negative | 1 | Cancelled Flight | 0.6806 | Southwest | null | KojiFox | null | 0 | @SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long. | null | 2015-02-19 19:44:30 -0800 | New York City | Eastern Time (US & Canada) |
568,615,365,619,662,850 | positive | 1 | null | null | Southwest | null | lauraannB85 | null | 0 | @SouthwestAir this would be an awesome experience #DestinationDragons | null | 2015-02-19 19:37:22 -0800 | North Carolina | Eastern Time (US & Canada) |
568,614,676,612,964,350 | positive | 1 | null | null | Southwest | null | THlSICKBEAT | null | 0 | @SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU | null | 2015-02-19 19:34:37 -0800 | null | null |
568,613,837,198,340,100 | neutral | 0.6236 | null | null | Southwest | null | DSims3 | null | 0 | @SouthwestAir Yes! How about #DestinationDragons in San Diego?!? | [32.80223908, -117.2312804] | 2015-02-19 19:31:17 -0800 | San Diego, California | Pacific Time (US & Canada) |
568,613,712,858,198,000 | negative | 1 | Bad Flight | 0.6771 | Southwest | null | JatinAShah | null | 0 | @SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for?? | null | 2015-02-19 19:30:48 -0800 | Nashville, TN | Central Time (US & Canada) |
568,613,245,839,224,800 | neutral | 1 | null | null | Southwest | null | _YohoKa_ | null | 0 | @SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons | null | 2015-02-19 19:28:56 -0800 | a cell tower | Mountain Time (US & Canada) |
568,611,966,937,215,000 | negative | 0.66 | Late Flight | 0.66 | Southwest | null | PlaneyJanie | null | 0 | @SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou | null | 2015-02-19 19:23:51 -0800 | null | null |
568,611,700,674,584,600 | negative | 1 | Late Flight | 1 | Southwest | null | MickeySnowflake | null | 0 | @SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe? | null | 2015-02-19 19:22:48 -0800 | N 30°23' 0'' / W 97°44' 0'' | null |
568,611,482,780,508,160 | negative | 1 | Late Flight | 1 | Southwest | null | collmac22 | null | 0 | @SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail | null | 2015-02-19 19:21:56 -0800 | Chicago | Central Time (US & Canada) |
568,611,276,026,351,600 | negative | 1 | Bad Flight | 0.3596 | Southwest | null | originalwecky | null | 0 | @SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic | null | 2015-02-19 19:21:07 -0800 | null | null |
568,609,263,485,984,800 | negative | 1 | Damaged Luggage | 1 | Southwest | null | pwdersno | null | 0 | @SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6 | null | 2015-02-19 19:13:07 -0800 | Seattle | null |
568,607,454,893,727,740 | positive | 0.6252 | null | null | Southwest | null | CalbynSevilla | null | 0 | @SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;) | null | 2015-02-19 19:05:56 -0800 | null | null |
568,605,955,614,642,200 | positive | 1 | null | null | Southwest | null | MattChrisEd | null | 0 | @SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers! | null | 2015-02-19 18:59:58 -0800 | City of Angels | Pacific Time (US & Canada) |
568,605,600,273,141,760 | neutral | 1 | null | null | Southwest | null | itsjessme_ | null | 0 | @SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked! | null | 2015-02-19 18:58:33 -0800 | null | Alaska |
568,605,358,534,447,100 | neutral | 1 | null | null | Southwest | null | newt_ripley | null | 0 | @SouthwestAir I notice that there are separate buttons for "guitar" and actual "music" in this pic. Some bands should take note of this. | null | 2015-02-19 18:57:36 -0800 | Hollywood, CA | Pacific Time (US & Canada) |
568,604,899,870,711,800 | neutral | 1 | null | null | Southwest | null | Karima_Hersi | null | 0 | @SouthwestAir give me tickets to atlanta! I would do anything! Anything 😆 | null | 2015-02-19 18:55:46 -0800 | Ottawa,Canada | Central Time (US & Canada) |
568,604,830,291,222,500 | negative | 1 | Customer Service Issue | 0.6803 | Southwest | null | julianguilfoyle | null | 0 | @SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA | null | 2015-02-19 18:55:30 -0800 | Springboro, Ohio | Atlantic Time (Canada) |
568,604,231,026,004,000 | negative | 1 | Can't Tell | 0.6667 | Southwest | null | mrssuperdimmock | null | 0 | @SouthwestAir link doesn't work | null | 2015-02-19 18:53:07 -0800 | Lake Arrowhead, CA | Pacific Time (US & Canada) |
568,597,968,405,835,800 | neutral | 1 | null | null | Southwest | null | bhammock | null | 0 | @SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer | null | 2015-02-19 18:28:14 -0800 | Queenstown, MD | Eastern Time (US & Canada) |
568,596,145,456,291,840 | negative | 0.691 | Customer Service Issue | 0.348 | Southwest | null | geekstiel | null | 0 | @SouthwestAir it'd be nice if I could get an answer, even a simple "no" would do; I just want to know. :) | null | 2015-02-19 18:20:59 -0800 | null | Atlantic Time (Canada) |
568,592,809,344,819,200 | negative | 1 | Late Flight | 0.6412 | Southwest | null | bluefig | null | 0 | @southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but... | null | 2015-02-19 18:07:44 -0800 | camas, wa | Alaska |
568,591,059,602,829,300 | positive | 1 | null | null | Southwest | null | iknowmatt2 | null | 0 | @SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL | null | 2015-02-19 18:00:47 -0800 | ~~ Rhode Island ~~ | Eastern Time (US & Canada) |
568,590,782,640,164,860 | negative | 1 | Bad Flight | 0.6882 | Southwest | null | freehighfives | null | 0 | @SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM | null | 2015-02-19 17:59:41 -0800 | Austin, TX | Central Time (US & Canada) |
568,589,740,833,939,460 | positive | 1 | null | null | Southwest | null | johnpitzel | null | 0 | @SouthwestAir It was the usually excellent SWA flight! | null | 2015-02-19 17:55:32 -0800 | Kansas City, Missouri | Central Time (US & Canada) |
568,589,732,520,665,100 | negative | 0.6806 | Late Flight | 0.6806 | Southwest | null | paindocsteve | null | 0 | @SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6 | [39.29345234, -94.71996208] | 2015-02-19 17:55:30 -0800 | null | Eastern Time (US & Canada) |
568,588,931,379,253,250 | negative | 1 | Can't Tell | 0.6709 | Southwest | null | bfitnbfab | null | 0 | @SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load | null | 2015-02-19 17:52:19 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
568,587,821,264,609,300 | negative | 1 | Late Flight | 0.6768 | Southwest | null | kgLate Flightshow10 | null | 0 | @SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter | null | 2015-02-19 17:47:55 -0800 | 'Zona | null |
568,587,490,971,533,300 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | kgLate Flightshow10 | null | 0 | @SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log. | null | 2015-02-19 17:46:36 -0800 | 'Zona | null |
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