tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 β | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 β | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 β | user_timezone stringlengths 3 27 β |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,876,016,216,600,600 | negative | 1 | Customer Service Issue | 1 | Southwest | null | davidgoodson71 | null | 1 | @SouthwestAir over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb | null | 2015-02-20 12:53:06 -0800 | null | null |
568,875,674,552,807,400 | neutral | 0.6737 | null | 0 | Southwest | null | EamonFI | null | 0 | @SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx! | null | 2015-02-20 12:51:44 -0800 | San Francisco | Quito |
568,874,435,907,682,300 | neutral | 1 | null | null | Southwest | null | kiwi_loves_you_ | null | 0 | @SouthwestAir IM NOT THO πππππππππ | null | 2015-02-20 12:46:49 -0800 | null | null |
568,873,612,524,032,000 | negative | 1 | Cancelled Flight | 1 | Southwest | null | RawTravelTV | null | 0 | @SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives? | null | 2015-02-20 12:43:33 -0800 | New York City | Eastern Time (US & Canada) |
568,873,020,460,126,200 | positive | 1 | null | null | Southwest | null | Claireculb | null | 0 | @SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rockπ | null | 2015-02-20 12:41:11 -0800 | TX ΞΞ | Central Time (US & Canada) |
568,872,880,865,325,060 | positive | 1 | null | null | Southwest | null | WaynePartello | null | 0 | @SouthwestAir oh I see what you did there! Thanks for supporting #PadresST. | null | 2015-02-20 12:40:38 -0800 | San Diego | Eastern Time (US & Canada) |
568,870,144,891,600,900 | positive | 0.6822 | null | null | Southwest | null | amyums | null | 0 | @SouthwestAir yeah haha. Never been in one. It's expensive ππ and we will!!!!! So much fun! #destinationdragons | null | 2015-02-20 12:29:46 -0800 | null | Central Time (US & Canada) |
568,869,594,531,651,600 | positive | 1 | null | null | Southwest | null | seattlefordguy | null | 22 | @SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S | null | 2015-02-20 12:27:35 -0800 | Bellevue, WA | Hawaii |
568,868,703,762,296,800 | positive | 1 | null | null | Southwest | null | mcgibbon_keith | null | 0 | @SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE | null | 2015-02-20 12:24:02 -0800 | Ottawa Canada | Eastern Time (US & Canada) |
568,866,106,317,746,200 | positive | 1 | null | null | Southwest | null | SAMoore10 | null | 0 | @SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks | null | 2015-02-20 12:13:43 -0800 | Austin, TX | Central Time (US & Canada) |
568,863,304,975,839,200 | negative | 0.6515 | Customer Service Issue | 0.6515 | Southwest | null | SantowDan | null | 0 | @SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it. | null | 2015-02-20 12:02:35 -0800 | Chicago | Mountain Time (US & Canada) |
568,862,460,519,813,100 | negative | 1 | Late Flight | 0.6787 | Southwest | null | SantowDan | null | 0 | @SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems. | null | 2015-02-20 11:59:14 -0800 | Chicago | Mountain Time (US & Canada) |
568,861,568,609,456,100 | negative | 1 | Lost Luggage | 1 | Southwest | null | Mercer312 | null | 0 | @SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location? | [40.731704, -73.1724805] | 2015-02-20 11:55:41 -0800 | Dallas, TX | Eastern Time (US & Canada) |
568,860,857,326,637,060 | neutral | 0.624 | null | null | Southwest | null | Normthompsonsr | null | 0 | @SouthwestAir when is the next flight with free cocktails ? | null | 2015-02-20 11:52:51 -0800 | yuma az | Eastern Time (US & Canada) |
568,859,651,980,156,900 | negative | 0.6632 | Can't Tell | 0.3368 | Southwest | null | JustinMeyerKC | null | 0 | Includes @KCIAirport β@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHilβ | null | 2015-02-20 11:48:04 -0800 | Kansas City, MO | Eastern Time (US & Canada) |
568,858,239,372,103,700 | neutral | 0.6563 | null | null | Southwest | null | patrickisarobot | null | 0 | @SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted? | null | 2015-02-20 11:42:27 -0800 | In my mind | Mountain Time (US & Canada) |
568,858,194,447,085,600 | negative | 1 | Customer Service Issue | 0.6564 | Southwest | null | LRC110979 | null | 0 | @SouthwestAir yes but not with out an attitude and nasty comment | [41.93001697, -72.68496357] | 2015-02-20 11:42:17 -0800 | Rochester Hills, MI | Eastern Time (US & Canada) |
568,856,987,632,603,140 | positive | 1 | null | null | Southwest | null | christina_kuo | null | 0 | @SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange | null | 2015-02-20 11:37:29 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,856,905,445,199,900 | neutral | 1 | null | null | Southwest | null | asianmegan | null | 0 | @SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended? | null | 2015-02-20 11:37:09 -0800 | Sittin on the dock of the bay | Eastern Time (US & Canada) |
568,856,846,523,502,600 | negative | 1 | Late Flight | 1 | Southwest | null | KierstinKrul | null | 0 | @SouthwestAir 4 hour delay in ATL due to "air traffic control"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney | null | 2015-02-20 11:36:55 -0800 | null | Quito |
568,856,823,048,089,600 | neutral | 1 | null | null | Southwest | null | MattWalljasper | null | 0 | @SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx | null | 2015-02-20 11:36:50 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
568,855,390,462,603,260 | negative | 1 | Customer Service Issue | 0.6571 | Southwest | null | SantowDan | null | 0 | @SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on... | null | 2015-02-20 11:31:08 -0800 | Chicago | Mountain Time (US & Canada) |
568,855,357,923,074,050 | neutral | 0.6482 | null | null | Southwest | null | TeddyLyngaas | null | 0 | @southwestair How can I refer a friend for the Southwest Credit card for points? | null | 2015-02-20 11:31:00 -0800 | Milwaukee, WI | Central Time (US & Canada) |
568,853,687,130,390,500 | neutral | 0.6596 | null | 0 | Southwest | null | djknuckles | null | 0 | @SouthwestAir I have the DM from @SouthwestVerity if needed | null | 2015-02-20 11:24:22 -0800 | WORLDWIDE | Pacific Time (US & Canada) |
568,853,498,726,449,150 | neutral | 1 | null | null | Southwest | null | djknuckles | null | 0 | @SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help? | null | 2015-02-20 11:23:37 -0800 | WORLDWIDE | Pacific Time (US & Canada) |
568,853,440,794,730,500 | neutral | 1 | null | null | Southwest | null | woman4lif | null | 0 | @SouthwestAir I am following you now. | null | 2015-02-20 11:23:23 -0800 | Northern UT | Mountain Time (US & Canada) |
568,852,204,750,135,300 | neutral | 1 | null | null | Southwest | null | woman4lif | null | 0 | @SouthwestAir I can go. I want to badly!!!! I don't know how to DM. Can I e-mail you? Help!!! wmn4life@hotmail.com | null | 2015-02-20 11:18:29 -0800 | Northern UT | Mountain Time (US & Canada) |
568,852,176,799,277,060 | positive | 1 | null | null | Southwest | null | MehtaGoesMeta | null | 0 | Thank you for your help, Shannon! Great customer service, @SouthwestAir. | null | 2015-02-20 11:18:22 -0800 | Astoria, New York | Eastern Time (US & Canada) |
568,850,531,642,253,300 | negative | 0.6459 | Late Flight | 0.6459 | Southwest | null | pnutbuttrnjille | null | 0 | @SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :) | null | 2015-02-20 11:11:50 -0800 | san diego, CA | null |
568,850,515,309,826,050 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | LRC110979 | null | 0 | @SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously | [41.93015938, -72.68522399] | 2015-02-20 11:11:46 -0800 | Rochester Hills, MI | Eastern Time (US & Canada) |
568,849,994,167,529,500 | positive | 1 | null | null | Southwest | null | billyontherun | null | 0 | @SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa | null | 2015-02-20 11:09:41 -0800 | null | Eastern Time (US & Canada) |
568,849,739,346,608,100 | negative | 1 | Late Flight | 0.6364 | Southwest | null | Mackenzie_RT | null | 0 | @SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign | null | 2015-02-20 11:08:41 -0800 | SF by way of NY and UNC. | Quito |
568,849,058,523,033,600 | positive | 0.7025 | null | null | Southwest | null | lichelle75 | null | 0 | @SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta | null | 2015-02-20 11:05:58 -0800 | null | null |
568,848,795,733,069,800 | neutral | 0.6733 | null | null | Southwest | null | hwalsh22 | null | 0 | @SouthwestAir how oh how do we get tickets! ?! | null | 2015-02-20 11:04:56 -0800 | Beaverton, OR | null |
568,848,068,977,799,200 | neutral | 0.6925 | null | null | Southwest | null | TravelLeaders_ | null | 0 | @SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http://t.co/XxSaomBdGS | null | 2015-02-20 11:02:02 -0800 | Liverpool, NY | Eastern Time (US & Canada) |
568,846,061,307,084,800 | positive | 0.653 | null | null | Southwest | null | FaithGHubbard | null | 0 | @SouthwestAir thank you! DMing now. | null | 2015-02-20 10:54:04 -0800 | washington, dc | Eastern Time (US & Canada) |
568,845,879,307,735,040 | negative | 1 | Cancelled Flight | 1 | Southwest | null | mrc0421 | null | 0 | @SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome | [33.93454129, -118.40270098] | 2015-02-20 10:53:20 -0800 | null | null |
568,845,241,526,038,500 | negative | 0.6285 | Cancelled Flight | 0.6285 | Southwest | null | sdkstl | null | 0 | @SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM? | null | 2015-02-20 10:50:48 -0800 | University City, MO | null |
568,845,012,777,111,550 | negative | 1 | Late Flight | 1 | Southwest | null | Mackenzie_RT | null | 0 | @SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir? | null | 2015-02-20 10:49:54 -0800 | SF by way of NY and UNC. | Quito |
568,844,412,970,770,400 | negative | 1 | Customer Service Issue | 0.6768 | Southwest | null | JeffLGonzales | null | 0 | @SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140 | null | 2015-02-20 10:47:31 -0800 | Austin, TX | Central Time (US & Canada) |
568,843,439,107,919,900 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | pkneis0414 | null | 0 | @SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off. | null | 2015-02-20 10:43:39 -0800 | null | null |
568,842,944,024,875,000 | neutral | 0.6452 | null | 0 | Southwest | null | _Aphmau_ | null | 1 | @SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air. | null | 2015-02-20 10:41:41 -0800 | null | Eastern Time (US & Canada) |
568,841,522,663,329,800 | neutral | 0.6476 | null | null | Southwest | null | capgaznews | null | 0 | @SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5 | null | 2015-02-20 10:36:02 -0800 | Annapolis, MD USA | Eastern Time (US & Canada) |
568,841,522,646,552,600 | neutral | 0.6294 | null | null | Southwest | null | MDGazette | null | 0 | @SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ | null | 2015-02-20 10:36:02 -0800 | Glen Burnie | Quito |
568,840,247,657,820,160 | negative | 0.6822 | Can't Tell | 0.6822 | Southwest | null | fwmperkins | null | 0 | @SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown | null | 2015-02-20 10:30:58 -0800 | Zephyrhills, Florida | Eastern Time (US & Canada) |
568,839,199,773,732,860 | positive | 0.6832 | null | null | Southwest | null | laurafall | null | 0 | @SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M | null | 2015-02-20 10:26:48 -0800 | null | Pacific Time (US & Canada) |
568,838,781,907,935,200 | neutral | 1 | null | null | Southwest | null | jscherms | null | 0 | .@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th. Thanks. | null | 2015-02-20 10:25:08 -0800 | null | Eastern Time (US & Canada) |
568,836,930,550,534,140 | neutral | 1 | null | null | Southwest | null | MehtaGoesMeta | null | 0 | @SouthwestAir will do. Thank you. | null | 2015-02-20 10:17:47 -0800 | Astoria, New York | Eastern Time (US & Canada) |
568,836,616,166,314,000 | neutral | 1 | null | null | Southwest | null | patrickisarobot | null | 0 | @SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at
@VelourLive here in Utah I would love to go I am available! :) | null | 2015-02-20 10:16:32 -0800 | In my mind | Mountain Time (US & Canada) |
568,836,477,099,995,140 | neutral | 0.6759 | null | null | Southwest | null | mr_deals805 | null | 0 | @SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be? | null | 2015-02-20 10:15:59 -0800 | null | Arizona |
568,834,328,937,009,150 | negative | 0.6527 | Can't Tell | 0.336 | Southwest | null | mwbhere | null | 0 | @SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience | null | 2015-02-20 10:07:27 -0800 | ( Maryland | North Carolina ) | Atlantic Time (Canada) |
568,833,691,306,369,000 | negative | 0.6459 | Can't Tell | 0.323 | Southwest | null | wclsc59 | null | 0 | @SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u | null | 2015-02-20 10:04:55 -0800 | johnson city tn | null |
568,833,608,460,283,900 | negative | 1 | Bad Flight | 0.6593 | Southwest | null | AplSosy | null | 0 | @SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again. | null | 2015-02-20 10:04:35 -0800 | denver, co | Mountain Time (US & Canada) |
568,832,907,525,152,800 | negative | 1 | Customer Service Issue | 0.6735 | Southwest | null | noli528 | null | 0 | @SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human | null | 2015-02-20 10:01:48 -0800 | Nashville, TN | Central Time (US & Canada) |
568,831,166,976,884,740 | negative | 1 | Late Flight | 1 | Southwest | null | patsy_cruse | null | 0 | @SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird! | null | 2015-02-20 09:54:53 -0800 | null | Central Time (US & Canada) |
568,830,255,282,040,800 | neutral | 1 | null | null | Southwest | null | leavenodoubt131 | null | 0 | @SouthwestAir I will dm you now | null | 2015-02-20 09:51:15 -0800 | null | Tijuana |
568,829,994,786,426,900 | positive | 0.6631 | null | null | Southwest | null | msizzymarie | null | 0 | @SouthwestAir already booked my tickets for August 20th-30th! Can't wait for my vacation! | null | 2015-02-20 09:50:13 -0800 | New Mexico | Mountain Time (US & Canada) |
568,829,852,721,106,940 | negative | 1 | Bad Flight | 0.6342 | Southwest | null | pkneis0414 | null | 0 | @SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing | null | 2015-02-20 09:49:39 -0800 | null | null |
568,829,686,257,623,040 | neutral | 0.6555 | null | null | Southwest | null | sincitycomedy | null | 0 | @SouthwestAir is that @MurraySawChuck | null | 2015-02-20 09:49:00 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
568,829,652,233,429,000 | neutral | 1 | null | null | Southwest | null | bluefig | null | 0 | @SouthwestAir Maybe it is just a machine... | null | 2015-02-20 09:48:52 -0800 | camas, wa | Alaska |
568,829,494,556,897,300 | negative | 1 | Late Flight | 0.3474 | Southwest | null | bluefig | null | 0 | @SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model. | null | 2015-02-20 09:48:14 -0800 | camas, wa | Alaska |
568,829,196,962,828,300 | negative | 1 | Customer Service Issue | 0.631 | Southwest | null | Megs701 | null | 0 | @SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation | null | 2015-02-20 09:47:03 -0800 | null | null |
568,828,959,879,790,600 | negative | 0.6957 | Can't Tell | 0.6957 | Southwest | null | Iluvfastracks | null | 0 | @SouthwestAir y airline I fly with, but haven't seen anything like this yet! | null | 2015-02-20 09:46:07 -0800 | Pocono Raceway | Mazatlan |
568,828,574,641,328,100 | positive | 1 | null | null | Southwest | null | cbtatenstl | null | 1 | @SouthwestAir that's awesome! Love flying SWA! | null | 2015-02-20 09:44:35 -0800 | St. Louis, MO | Central Time (US & Canada) |
568,828,335,922,356,200 | positive | 0.6742 | null | 0 | Southwest | null | I_LuvMy_3Girls | null | 0 | @SouthwestAir That guy was the flight attendant on my last flight⦠he was hilarious! ⺠| null | 2015-02-20 09:43:38 -0800 | South ~O-H-I-O~ Side | Eastern Time (US & Canada) |
568,828,267,660,054,500 | positive | 1 | null | null | Southwest | null | ljordan | null | 0 | @SouthwestAir thanks for the info and the quick response! | null | 2015-02-20 09:43:21 -0800 | Austin, TX | Central Time (US & Canada) |
568,827,958,527,275,000 | positive | 1 | null | null | Southwest | null | alycam | null | 0 | @SouthwestAir shhhh i don't want something else to steal our dealπ | null | 2015-02-20 09:42:08 -0800 | Kansas City | Central Time (US & Canada) |
568,826,365,878,730,750 | negative | 1 | Cancelled Flight | 1 | Southwest | null | danieljsu | null | 0 | @SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice | null | 2015-02-20 09:35:48 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,825,797,613,645,800 | neutral | 1 | null | null | Southwest | null | JuliaMooch1 | null | 0 | @SouthwestAir how do I go on the scavenger hunt if I'm in Boston? | null | 2015-02-20 09:33:33 -0800 | Boston | Eastern Time (US & Canada) |
568,825,542,792,720,400 | neutral | 1 | null | null | Southwest | null | Seattle_D | null | 0 | @SouthwestAir Hi there. Weβre flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx | null | 2015-02-20 09:32:32 -0800 | Seattle (duh!) | Pacific Time (US & Canada) |
568,823,099,182,985,200 | positive | 0.3612 | null | 0 | Southwest | null | Muirkat_23 | null | 0 | @SouthwestAir Deborah helped meπ | null | 2015-02-20 09:22:49 -0800 | null | null |
568,823,050,571,026,400 | positive | 1 | null | null | Southwest | null | jetringer5 | null | 0 | @SouthwestAir give this guy a raise....great start to flight from AZ to MKE.. | null | 2015-02-20 09:22:38 -0800 | Milwaukee wi | Central Time (US & Canada) |
568,821,349,688,471,550 | negative | 1 | Customer Service Issue | 1 | Southwest | null | CiaoBambino | null | 0 | @SouthwestAir - 800 is not int'l friendly | null | 2015-02-20 09:15:52 -0800 | Everywhere | Pacific Time (US & Canada) |
568,821,268,239,089,660 | neutral | 0.6664 | null | null | Southwest | null | saMykel | null | 0 | @SouthwestAir ha, ha not a make or break for me either way! | null | 2015-02-20 09:15:33 -0800 | Phoenix, Arizona | Central Time (US & Canada) |
568,820,729,879,367,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | bodoughty | null | 0 | @SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight | null | 2015-02-20 09:13:24 -0800 | null | null |
568,818,517,694,402,560 | negative | 1 | Customer Service Issue | 0.6964 | Southwest | null | Muirkat_23 | null | 0 | @SouthwestAir can you answer the phone so I can change my flight plans. Srsly. | [42.313473, -87.83530047] | 2015-02-20 09:04:37 -0800 | null | null |
568,818,427,579,793,400 | negative | 0.6866 | Customer Service Issue | 0.6866 | Southwest | null | Megs701 | null | 0 | @SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler | null | 2015-02-20 09:04:15 -0800 | null | null |
568,818,229,461,721,100 | neutral | 1 | null | null | Southwest | null | luoyegongfu | null | 0 | @SouthwestAir I would. | null | 2015-02-20 09:03:28 -0800 | Tempe, AZ & World Wide | Tehran |
568,813,634,152,849,400 | negative | 1 | Customer Service Issue | 0.6809 | Southwest | null | CSENOJ | null | 0 | @SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey | null | 2015-02-20 08:45:13 -0800 | null | null |
568,813,302,140,284,900 | neutral | 1 | null | null | Southwest | null | JuliaMooch1 | null | 0 | @SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7 | null | 2015-02-20 08:43:53 -0800 | Boston | Eastern Time (US & Canada) |
568,812,233,146,404,860 | neutral | 0.6833 | null | 0 | Southwest | null | ProShunks | null | 0 | @SouthwestAir sent | null | 2015-02-20 08:39:39 -0800 | null | null |
568,811,734,040,862,700 | negative | 1 | Bad Flight | 0.3522 | Southwest | null | CSENOJ | null | 0 | @SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl? | null | 2015-02-20 08:37:40 -0800 | null | null |
568,810,642,523,725,800 | neutral | 1 | null | null | Southwest | null | CiaoBambino | null | 0 | @SouthwestAir what number can we use to all from outside the US? Thx | null | 2015-02-20 08:33:19 -0800 | Everywhere | Pacific Time (US & Canada) |
568,808,340,387,536,900 | negative | 1 | Customer Service Issue | 0.6507 | Southwest | null | ohshititsjake | null | 0 | @SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em | null | 2015-02-20 08:24:10 -0800 | San Francisco | Pacific Time (US & Canada) |
568,808,165,636,214,800 | neutral | 0.7046 | null | null | Southwest | null | matthewhirsch | null | 0 | @SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon | null | 2015-02-20 08:23:29 -0800 | Hoboken, NJ | Eastern Time (US & Canada) |
568,807,908,374,286,340 | positive | 1 | null | null | Southwest | null | itsjessme_ | null | 0 | @SouthwestAir oh my gosh! Going to dm you now! Thank you! | null | 2015-02-20 08:22:27 -0800 | null | Alaska |
568,807,451,249,627,140 | positive | 1 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG | null | 2015-02-20 08:20:38 -0800 | null | Atlantic Time (Canada) |
568,807,206,059,028,500 | negative | 0.663 | Late Flight | 0.663 | Southwest | null | coltsgal88 | null | 0 | @SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05. | null | 2015-02-20 08:19:40 -0800 | null | null |
568,804,291,755,946,000 | negative | 1 | Flight Booking Problems | 0.6559 | Southwest | null | parshooter321 | null | 0 | @SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out. | [33.1973379, -96.7573509] | 2015-02-20 08:08:05 -0800 | null | null |
568,803,368,367,366,140 | neutral | 1 | null | null | Southwest | null | geekstiel | null | 0 | @SouthwestAir I DMed you :) | null | 2015-02-20 08:04:25 -0800 | null | Atlantic Time (Canada) |
568,802,316,893,216,800 | neutral | 1 | null | null | Southwest | null | Dragons_103 | null | 0 | @SouthwestAir When is the last chance to win #DestinationDragon ??? | null | 2015-02-20 08:00:14 -0800 | null | null |
568,802,305,606,361,100 | negative | 1 | Late Flight | 1 | Southwest | null | Vindictive_tK | null | 0 | @SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus. | null | 2015-02-20 08:00:12 -0800 | www.twitch.tv/sovindictive | Eastern Time (US & Canada) |
568,802,232,004,513,800 | neutral | 1 | null | null | Southwest | null | stacymichael14 | null | 0 | @SouthwestAir I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529 | null | 2015-02-20 07:59:54 -0800 | null | null |
568,802,105,005,346,800 | neutral | 1 | null | null | Southwest | null | Dragons_103 | null | 0 | @SouthwestAir @geekstiel Do you know when the last chance is? | null | 2015-02-20 07:59:24 -0800 | null | null |
568,802,037,057,646,600 | neutral | 1 | null | null | Southwest | null | _mighty_max_ | null | 0 | @SouthwestAir @Vindictive_tK Larry David works for southwest? | null | 2015-02-20 07:59:08 -0800 | Raleigh, NC | null |
568,801,542,322,548,740 | neutral | 1 | null | null | Southwest | null | d4nigirl | null | 0 | @SouthwestAir flying Southwest for the first time to LGA with a layover in Atlanta! | [26.08232307, -80.16234879] | 2015-02-20 07:57:10 -0800 | Douglaston, NY | Atlantic Time (Canada) |
568,800,998,929,661,950 | positive | 1 | null | null | Southwest | null | matthewhirsch | null | 0 | @SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! | null | 2015-02-20 07:55:00 -0800 | Hoboken, NJ | Eastern Time (US & Canada) |
568,800,246,433,775,600 | positive | 1 | null | null | Southwest | null | Sinatra1979 | null | 0 | @SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry | null | 2015-02-20 07:52:01 -0800 | Ohio (by way of Nebraska) | Eastern Time (US & Canada) |
568,800,184,345,468,900 | negative | 1 | Customer Service Issue | 0.6844 | Southwest | null | billyontherun | null | 0 | @SouthwestAir FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent | null | 2015-02-20 07:51:46 -0800 | null | Eastern Time (US & Canada) |
568,798,426,810,355,700 | negative | 0.6386 | Cancelled Flight | 0.3295 | Southwest | null | DrKenRussell | null | 0 | @SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine? | null | 2015-02-20 07:44:47 -0800 | null | Eastern Time (US & Canada) |
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