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1701 | Risk of privacy screens around gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/privacy-booths | A screen or pod around a gaming machine, designed to increase the privacy of the player, could be stopping your staff from effectively monitoring gaming machine play.
> It is your responsibility to ensure your staff are able to effectively monitor gaming machine play for a number of reasons that are part of your l... | |
1702 | Risk of privacy screens around gaming machines | For licensing authorities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/privacy-booths | Where you encounter atypical gaming machine arrangements, you should consider the means by which gaming machines are supervised (eg line of sight to counter, effective CCTV, mirrors or floor staff) and consider whether that is appropriate for that premises.
Whether amendments to a premises amount to a ‘material cha... |
1703 | 5.1.1 - Cash and cash equivalents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-1-cash-and-cash-equivalents | Applies to:
All operating licences except gaming machine technical, gambling software and host licences
1. Licensees, as part of their internal controls and financial accounting systems, must implement appropriate policies and procedures concerning the usage of cash and cash equivalents (eg bankers drafts, cheque... | |
1704 | 6.1.1 - Provision of credit | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/6-1-1-provision-of-credit | Applies to:
All gaming machine general operating licences for adult gaming centres and family entertainment centres
1. Licensees must neither:
1. provide credit themselves in connection with gambling; nor
2. participate in, arrange, permit or knowingly facilitate the giving of credit in connection with gambling... | |
1705 | 3.7.1 - Provision of credit | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-7-1-provision-of-credit | Applies to:
All non-remote general betting licences (except where betting is offered under a 2005 Act casino premises licence), pool betting licences and all remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, host, ancillary remote casino, ancillary re... | |
1706 | Social responsibility | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/social-responsibility | Lotteries are a form of gambling and as such societies and local authorities are required to ensure that children and other vulnerable people are not exploited by their lottery.
The minimum age for participation in a society or local authority lottery is 16 years of age. A person commits an offence if they invite o... | |
1707 | 3.1.1 - Combating problem gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling | Applies to:
All licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the ... | |
1708 | LCCP RET list: Procedure and guidance for removal of organisations | Introduction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | The purpose of this guidance note is to reiterate the requirements and expectations for organisations on the LCCP RET list for research, prevention and treatment, and clarify the circumstances, criteria and process for removing organisations from the list.
## Background - LCCP RET list procedure and guidance for th... |
1709 | LCCP RET list: Procedure and guidance for removal of organisations | Background - LCCP RET list procedure and guidance for the removal of organisations | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | On 1 January 2020 a new LCCP requirement came into force requiring operators to direct their annual financial contribution for gambling research, prevention and treatment (referred to as RET for shorthand) as required by [LCCP SR code 3.1.1](/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling) ... |
1710 | LCCP RET list: Procedure and guidance for removal of organisations | Requirements for operators | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | The purpose of the LCCP RET list is to demonstrate to operators how to be compliant with the LCCP requirement to make annual financial contributions to research, prevention and treatment.
Operators must:
* make an annual financial contribution to each of research, prevention and treatment
* ensure that these dona... |
1711 | LCCP RET list: Procedure and guidance for removal of organisations | By accepting RET contributions from licensed operators, organisations on the LCCP RET list commit to: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | * using contributions solely for the purpose of reducing gambling harms
* working within the structures of the Strategy to engage with people with lived experience
* providing information as requested to support the coordination and delivery of actions under the Strategy.
Collaborating under the National Strategy to ... |
1712 | LCCP RET list: Procedure and guidance for removal of organisations | Approach - LCCP RET list procedure and guidance for the removal of organisations | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | The Gambling Commission commits to working with organisations on the LCCP RET list in an open, supportive and transparent manner. Any investigations into possible removal from the LCCP RET list will be conducted fairly and openly and organisations whose status on the LCCP RET list is under consideration will be given ... |
1713 | LCCP RET list: Procedure and guidance for removal of organisations | Removal from the LCCP RET list | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | Organisations on the LCCP RET list must inform the Commission of anything that could have a significant impact on the nature or structure of their organisation. Any misrepresentation or failure to reveal information may be deemed sufficient cause for the organisation to be refused or removed from the list of organisat... |
1714 | LCCP RET list: Procedure and guidance for removal of organisations | Process | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | Where there is evidence of a serious concern which may compromise the aim of the LCCP RET list, call into question an organisation-s suitability to be on the RET list, or an issue that could have a significant impact on the nature or structure of an organisation on the list, the Gambling Commission will undertake an i... |
1715 | LCCP RET list: Procedure and guidance for removal of organisations | Appeals | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | If an organisation wishes to appeal a decision made by the review panel for removal from the list, the following appeals process will apply:
* notification of the wish to appeal must be sent to [SRFunds@gamblingcommission.gov.uk](mailto:SRFunds@gamblingcommission.gov.uk) within 28 days of the date the decision let... |
1716 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/lccp-ret-list-procedure-and-guidance-for-removal-of-organisations | * [LCCP RET list: Procedure and guidance for removal of organisations](#)
* [Background - LCCP RET list procedure and guidance for the removal of organisations](#background-lccp-ret-list-procedure-and-guidance-for-the-removal-of)
* [Requirements for operators](#requirements-for-operators)
* [Requirements for organisati... | |
1717 | 3.5.2 - Self-exclusion – non-remote ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-2-non-remote-ordinary-code | Applies to:
All non-remote licences and remote betting intermediary (trading rooms only) licences, but not gaming machine technical and gambling software licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches t... | |
1718 | Destinations of regulatory settlements to be applied for socially responsible purposes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/destinations-of-regulatory-settlements-to-be-applied-for-socially | The Commission reviews proposals for destinations of regulatory settlements.
The following projects have been approved as destinations of regulatory settlements since March 2019. Some of these projects have been approved as destinations but have not yet received funds. This information will be updated at least on a... | |
1719 | Destinations of regulatory settlements to be applied for socially responsible purposes | Information about destinations of regulatory settlements to be applied for socially responsible purposes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/destinations-of-regulatory-settlements-to-be-applied-for-socially |
Information about destinations of regulatory settlements to be applied for socially responsible purposes. | Date | Organisation | Amount | Project |
| --- | --- | --- | --- |
| November 2022 | Anonymind and Leon House | £992,298.94 | A 24-month study to better understand gambling in the veterans commu... |
1720 | Social Responsibility Funds Group - Terms of Reference | Introduction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/social-responsibility-funds-group-terms-of-reference | The Social Responsibility Funds Group has been established to ensure robust and transparent decision-making in relation to the allocation of Regulatory Settlement funds and applications to join the approved Licence Conditions and Codes of Practice (LCCP) Research, Education and Treatment (RET) list.
[Next page
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1721 | Identifying the right customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/identifying-the-right-customers |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1722 | Understanding the impact of gambling harm | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/understanding-the-impact-of-gambling-harm |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1723 | Using the right indicators for your business | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/using-the-right-indicators-for-your-business |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1724 | Affordability and customer-s personal circumstances | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/affordability-and-customers-personal-circumstances |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1725 | Vulnerability | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/vulnerability |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1726 | Spotting harmful gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/spotting-harmful-gambling |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1727 | Spotting harmful gambling | The role of staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/spotting-harmful-gambling | It is important that all staff receive training so that they are aware of the signs that could indicate that a customer may be experiencing harms associated with gambling.
This is not an exhaustive list, but you should ensure that:
* staff are trained to identify the signs of harm and are able to refer back to do... |
1728 | Spotting harmful gambling | Identify: questions to consider | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/spotting-harmful-gambling | These include:
* Are you curious about your customers?
* Are your indicators relevant to your products and customers?
* Do you rely too much on financial indicators like deposit levels or losses?
* Do you consider all types of vulnerability?
* How do you decide the right level of your thresholds? Do you set your thr... |
1729 | Interacting with the customer | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/interacting-with-the-customer |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1730 | Tailoring messages for your customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tailoring-messages-for-your-customers |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1731 | Offering help and support | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/offering-help-and-support |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1732 | Offering help and support | The role of staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/offering-help-and-support | You should ensure that your staff:
* understand the types of interaction that could take place and how to interact appropriately e.g. only need a brief intervention may be needed.
* know the type of help or support to offer, such as information, signposting customers to specialist support or the gambling management ... |
1733 | Keeping records | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/keeping-records |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1734 | Keeping records | Interact: questions to consider | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/keeping-records | * Where concerns arise, are you able to intervene early and engage with a customer?
* How do you decide the best way of interacting with a customer? Do you use different methods for different groups of customers?
* Do you tailor your method and message depending on the extent of the harm?
* Do you know if the customer ... |
1735 | Evaluate | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/evaluate |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1736 | Understanding the impact of individual interactions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/understanding-the-impact-of-individual-interactions |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1737 | Evaluating the effectiveness of the approach | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/evaluating-the-effectiveness-of-the-approach |
> This formal guidance for remote gambling operators is not current and from 12 September 2022 operators are no longer required to take it into account. It was published in July 2019 and remained in effect from 31 October 2019 to 11 September 2022.
> Following our consultation on customer interaction, Social Resp... | |
1738 | Evaluating the effectiveness of the approach | The role of staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/evaluating-the-effectiveness-of-the-approach | Your staff have an important role to play to understand whether your approach works.
As a minimum, you should:
* ensure that staff make records of all customer interactions and use them to aid decision making. Such records should be used for evaluation purposes, for example dip sampling for quality assurance purp... |
1739 | Evaluating the effectiveness of the approach | Evaluate: questions to consider | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/evaluating-the-effectiveness-of-the-approach | * Do you know how many of your customers may be experiencing some level of harm associated with gambling?
* How do you know you are delivering positive outcomes for your customers?
* How could you improve on your policy and procedures? How do you plan to make improvements over time?
* How could you share your good prac... |
1740 | Minimising gambling-related harm | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/minimising-gambling-related-harm | We encourage operators to consider how they can gather data both before and after the implementation of any measure so that they can demonstrate the impact of control measures.
| |
1741 | Minimising gambling-related harm | Considerations for operators | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/minimising-gambling-related-harm | Research has shown that individuals can frequently gamble more money than they intended during gambling sessions. This leads to them making impulsive decisions that override their initial intentions to allocate a set amount of money to gamble with. Easy access to additional funds in gambling premises can therefore be ... |
1742 | Licence Conditions and Codes of Practice: cashless payment | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-in-cashless-payment-technologies | There are certain conditions and codes of practice that must be adhered to when providing cashless payment facilities. These include, for example, the need to implement effective policies and procedures for minimising certain risks to the licensing objectives; and provisions that limit the circumstances in which credi... | |
1743 | Licence Conditions and Codes of Practice: cashless payment | Operators should refer to the LCCP for full details of the following relevant requirements: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-in-cashless-payment-technologies | * [Licence condition 5.1 – cash and cash equivalents, payment methods and services](/licensees-and-businesses/lccp/condition/5-1-1-cash-and-cash-equivalents)
* [Licence condition 6.1 – provision of credit by licensees and the use of credit cards](/licensees-and-businesses/lccp/condition/6-1-1-provision-of-credit)
* [So... |
1744 | Licence Conditions and Codes of Practice: cashless payment | Specific matters in relation to gaming machine payments | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-in-cashless-payment-technologies | Our view is that card payments that originate from contactless mobile payment systems such as Apple Pay, Android Pay or Samsung Pay should be regarded as the same as payments to use a gaming machine by means of a card itself. This is because the device used for such types of payment (eg a smartphone or watch) is essen... |
1745 | Licence conditions and codes of practice (LCCP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/licence-conditions-and-codes-of-practice-lccp | Our [LCCP](/licensees-and-businesses/lccp/online) is the rulebook that sets out the measures that you must take and other aspects that we think are good practice. Use the LCCP as a starting point in order to run your business and build on these provisions, to ensure that you put your customers at the heart of your b... | |
1746 | Working together to improve standards of safer gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/working-together-to-improve-standards-of-safer-gambling | We work with a number of partner organisations in the area of safer gambling.
[GambleAware's (opens in a new tab)](https://www.begambleaware.org/) programme of treatment, education, harm prevention and research is guided by the [National Strategy to Reduce Gambling Harms](/about-us/reducing-gambling-harms) , whi... | |
1747 | Working together to improve standards of safer gambling | Our expectations | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/working-together-to-improve-standards-of-safer-gambling | “We want to see you harnessing the same innovation and tools that are used to determine customer profitability, to drive customer protection. There is perhaps no better way to demonstrate a drive to raising standards than through a genuine and public commitment to meeting your social responsibilities.” - former CEO, ... |
1748 | 5.1.11 - Direct electronic marketing consent | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-11-direct-electronic-marketing-consent | Applies to:
All licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the ... | |
1749 | 16.1.1 - Responsible placement of digital adverts | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/16-1-1-responsible-placement-of-digital-adverts | Applies to:
All licences
1 Licences must:
- Ensure that they do not place digital advertisements on websites providing unauthorised access to copyrighted content;
- take all reasonable steps to ensure that third parties with whom they contract for the provision of any aspect of their business related to the li... | |
1750 | Gambling regulation and the General Data Protection Regulation (GDPR) | Introduction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | On 25 May 2018, there will be new data protection legislation in force, both in the UK and across the EU - the General Data Protection Regulation (GDPR).
GDPR is an evolution in data protection. It demands more of organisations in terms of accountability for their use of personal data, and adds to the existing righ... |
1751 | Gambling regulation and the General Data Protection Regulation (GDPR) | Personal data processing | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | Processing of personal data will continue to be required in order to achieve compliance with a gambling licence. Providing facilities for gambling otherwise than in accordance with the terms and conditions of a licence is a criminal offence. It would also mean that operators- may be fined, and their licence could be r... |
1752 | Gambling regulation and the General Data Protection Regulation (GDPR) | Data subject rights | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | GDPR gives data subjects certain qualified rights in relation to their data, such as the “right to erasure” and “the right to prevent decisions being made solely based on the automated processing of data”. Data controllers should be aware of these rights, and make an assessment of the circumstances in which they do an... |
1753 | Gambling regulation and the General Data Protection Regulation (GDPR) | Other obligations | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | In addition to identifying a lawful basis for processing, operators will need to comply with other aspects of GDPR, such as any applicable requirements for transparency with data subjects, and safeguarding of personal data.
We do not anticipate that the need for such measures will cause a significant barrier to com... |
1754 | Gambling regulation and the General Data Protection Regulation (GDPR) | Next steps | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | The ICO is continuing to produce guidance to assist businesses in complying with their GDPR obligations. This includes guidance on the available lawful bases. We recommend that licensees have regard to that guidance, as it will assist them to assess the best way of achieving their regulatory requirements under their l... |
1755 | Gambling regulation and the General Data Protection Regulation (GDPR) | Retention of data | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | GDPR does not substantially alter the principles behind the development of policies for data retention. Licensees should already have assessed how long to retain data for, bearing in mind the legitimate purposes for which it was gathered and has been retained.
Under GDPR, data subjects may request that their person... |
1756 | Gambling regulation and the General Data Protection Regulation (GDPR) | Specific scenarios considered | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | We have been provided with a number of scenarios in respect of which industry has expressed concern that GDPR will prevent them from processing personal data needed to comply with licence conditions and further the licensing objectives. We comment on a few of the following areas, in order to illustrate the approach li... |
1757 | Gambling regulation and the General Data Protection Regulation (GDPR) | Scenarios | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | ### Self-exclusion and anti-money laundering
**i.** Licensees should consider the requirements of their licence (for example, those requirements included at [Annex A](/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr#annex-a) ). As licensees must achieve these out... |
1758 | Gambling regulation and the General Data Protection Regulation (GDPR) | Marketing to consumers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | Separately, concerns have been raised about the volume of unsolicited direct e-marketing (predominantly via email and SMS) for gambling products which consumers receive. Such marketing is not undertaken in the public interest or to comply with regulation, but is done in order to sell a product. The ICO report that the... |
1759 | Gambling regulation and the General Data Protection Regulation (GDPR) | Footnotes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | 1 We expect operators to take into consideration the Gambling Commission-s views expressed in this document. However operators should be aware that the Gambling Commission cannot provide any definitive ruling on the interpretation of the GDPR, and the ICO will address any issues on a case by case basis.
2 Note... |
1760 | Gambling regulation and the General Data Protection Regulation (GDPR) | Social responsibility code 3.1.1 – Socially Responsible Gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | Licensees must have and put into effect policies and procedures intended to promote socially responsible gambling, including the specific policies and procedures required by the provisions of section 3 of this code.
|
1761 | Gambling regulation and the General Data Protection Regulation (GDPR) | Social responsibility codes 3.5.1 and 3.5.3 – Self-Exclusion | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | **1** Licensees must have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.
**2** Licensees must, as soon as practicable, take all reasonable steps to p... |
1762 | Gambling regulation and the General Data Protection Regulation (GDPR) | Licence Condition 12.1.1 – Anti-Money Laundering | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | **1** Licensees must conduct an assessment of the risks of their business being used for money laundering and terrorist financing. Such risk assessment must be appropriate and must be reviewed as necessary in the light of any changes of circumstances, including the introduction of new products or technology, new meth... |
1763 | Gambling regulation and the General Data Protection Regulation (GDPR) | Social responsibility code 3.4.1 - Problem gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | Licensees must put into effect policies and procedures for customer interaction where they have concerns that a customer-s behaviour may indicate problem gambling, including:
**e.** Specific provision for making use of all relevant sources of information to ensure effective decision making, and to guide and deliv... |
1764 | Gambling regulation and the General Data Protection Regulation (GDPR) | Licence Condition 15.1.1. – Reporting suspicion of offences etc – non-betting licences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | **1** Licensees must as soon as reasonably practicable provide the Commission or ensure that the Commission is provided with any information that they know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a licence condition or a code prov... |
1765 | Gambling regulation and the General Data Protection Regulation (GDPR) | Licence Conditions 15.1.2 - Reporting suspicion of offences etc – betting licences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | **1** Licensees must as soon as reasonably practicable provide the Commission or ensure the Commission is provided with any information from whatever source that they:
**a** know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a lice... |
1766 | Gambling regulation and the General Data Protection Regulation (GDPR) | Licence Condition 15.3.1 – Information provision | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | Licensees are required to provide the Commission on request with such information as the Commission may require about the use made of facilities provided in accordance with the licence, including … the licensee-s policies in relation to, and experiences of, problem gambling.
|
1767 | Gambling regulation and the General Data Protection Regulation (GDPR) | Licence Condition 2.3.1 – Technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | Licensees must comply with the Commission-s technical standards and with requirements set by the Commission relating to the timing and procedures for testing.
For example, remote gambling and software technical standard 11 requires licensees to implement measures intended to deter, prevent, and detect collusion and... |
1768 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/gambling-regulation-and-the-general-data-protection-regulation-gdpr | * [Gambling regulation and the General Data Protection Regulation (GDPR)](#)
* [General approach of the Commission to compliance](#general-approach-of-the-commission-to-compliance)
* [Retention of data](#retention-of-data)
* [Specific scenarios considered](#specific-scenarios-considered)
* [Marketing to consumers](#mar... | |
1769 | Gaming machine payouts: return-to-player | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-payouts-return-to-player | ## This refers to Key event 17
Your gaming machines must clearly display the percentage return-to-player figure (% RTP). You must ensure that all the machines you make available display the correct percentage return to player figure (%RTP), this is required by the Circumstances of Use Regulations.
> [Gaming machin... | |
1770 | Gaming machine payouts: return-to-player | This refers to Key event 17 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-payouts-return-to-player | Any gaming system fault which has resulted in under or overpayments to a player.
|
1771 | Gaming machine payouts: return-to-player | Considerations regarding how to remedy a fault | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/gaming-machine-payouts-return-to-player | You should not benefit from a fault. You should endeavour to return the money to customers in a timely manner. If the individuals affected cannot be identified, you are encouraged to make efforts to repay the money to the group of consumers most likely to contain those affected. The money should be repaid in a way tha... |
1772 | Classification of crane machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/classification-of-crane-machines | As these are gaming machines, a premises licence or permit from the local authority is needed to site them. Depending on the type of premises, some unlicensed operators will also need to apply for an operating licence.
Although the majority of this type of machine are operated as cranes within adult gaming and fami... | |
1773 | Machine technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/machine-technical-standards | Where a machine determines whether a player has an opportunity to win a prize partly by chance (using a compensator or control system to control the payout) but also by a player using a degree of skill to ultimately win the prize, the machine would be considered a game of chance and skill combined.
This is defined ... | |
1774 | Limited prize machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/limited-prize-machines | Limited prize machines have been around for many years and the most recent type seems to be the ‘play until you win- or ‘prize every time- crane machine, although there may be other types.
[Section 249 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/249) states t... | |
1775 | 15.2.1 - Reporting key events | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events | Applies to:
All operating licences
A key event is an event that could have a significant impact on the nature or structure of a licensee-s business. Licensees must notify the Commission, in such form or manner as the Commission may from time to time specify, of the occurrence of any of the following key events a... | |
1776 | 15.2.1 - Reporting key events | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events | 1 Key events are to be reported to us online via the [‘eServices-](/service/operator-eservices) digital service on our website.
|
1777 | 12.1.1 - Anti-money laundering - Prevention of money laundering and terrorist financing | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/12-1-1-anti-money-laundering-prevention-of-money-laundering-and-terrorist | Applies to:
All operating licences except gaming machine technical and gambling software licences
1. Licensees must conduct an assessment of the risks of their business being used for money laundering and terrorist financing. Such risk assessment must be appropriate and must be reviewed as necessary in the light ... | |
1778 | Reminder to licensees regarding white label gambling websites | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/reminder-to-licensees-regarding-white-label-gambling-websites | The Gambling Commission is reminding remote operating licence holders of their obligations when operating gambling websites, including white labelled sites.
The responsibility for compliance sits with the licence holder and cannot be transferred to any other party. Failure to ensure that at all times:
* a license... | |
1779 | Reminder to licensees regarding white label gambling websites | SRCP 1.1.2 - Responsibility for third parties | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/reminder-to-licensees-regarding-white-label-gambling-websites | SRCP 1.1.2 - Responsibility for third parties makes clear that licensees are responsible for the third parties that they contract with. It also requires licensees to ensure that any contracted third parties conduct themselves in so far as they carry out activities on behalf of the licensee as if they were bound by the... |
1780 | 1.1.1 - Qualified persons – qualifying position | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-1-qualified-persons-qualifying-position | Applies to:
All operating licences, except ancillary remote licences, issued to small-scale operators
1. In this condition the terms ‘small-scale operator-, ‘qualifying position- and ‘qualified person- have the meanings respectively ascribed to them by the Gambling Act 2005 (Definition of Small-scale Operator) Re... | |
1781 | 1.1.1 - Qualified persons – qualifying position | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-1-qualified-persons-qualifying-position | 1 The schedules mentioned here will be attached to individual licences.
|
1782 | 1.1.2 - Qualified persons – tracks | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-2-qualified-persons-tracks | Applies to:
All non-remote general betting operating licences issued to small-scale operators
1. Schedule Y [1](#111-1) to this licence lists those of the licensee-s employees whose details have been provided to the Commission as authorised by the licensee to accept bets on the licensee-s behalf on a track othe... | |
1783 | 1.1.2 - Qualified persons – tracks | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-2-qualified-persons-tracks | 1 The schedules mentioned here will be attached to individual licences.
|
1784 | 1.2.1 - Specified management offices – personal management licences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-2-1-specified-management-offices-personal-management-licences | Applies to:
All casino, bingo, general and pool betting, betting intermediary, gaming machine general, gaming machine technical, gambling software and lottery managers licences, except ancillary remote licences
1. Subject to 6 and 7 below, licensees must ensure:
1. that each individual who occupies one of the ma... | |
1785 | 1.2.2 - Specified management offices – casino personal functional licences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-2-2-specified-management-offices-casino-personal-functional-licences | Applies to:
All non-remote casino operating licences, except ancillary remote licences.
1. In addition to paragraphs 1 to 6 in licence condition 1.2.1, licensees must ensure that if any of the following operational functions:
1. dealer in respect of casino games
2. cashier
3. inspector
4. security staff emplo... | |
1786 | 1.2.3 - Specified management offices – lottery personal management licences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-2-3-specified-management-offices-lottery-personal-management-licences | Applies to:
All lottery operating licences issued to non-commercial societies and local authorities
1. Subject to 5 below, licensees must ensure that the individual who occupies the management office specified in 2 below in or in respect of the licensee or in connection with the licensed activities holds a person... | |
1787 | 2.1.1 - Access to (and provision of data from) key equipment | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-1-1-access-to-and-provision-of-data-from-key-equipment | Applies to:
All remote casino, bingo and betting licences other than ancillary licences and remote betting intermediary (trading room only) licences
1. Licensees must, on request, permit an enforcement officer to inspect any of their remote gambling equipment and/or provide to the Commission copies of data held o... | |
1788 | 3.1.1 - Peer to peer gaming | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-1-1-peer-to-peer-gaming | Applies to:
Remote casino licences (except ancillary remote and casino (game host) licences)
All licensees who provide facilities for peer to peer gaming in circumstances in which they do not contract directly with all of the players using those facilities (‘network operators-) must have, put into effect and mon... | |
1789 | 3.1.2 - Other networks | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-1-2-other-networks | Applies to:
All remote casino, bingo, and betting licences (except ancillary remote and host licences)
1. Subject to 2 below, all licensees who provide facilities for gambling, other than peer to peer gaming, in circumstances in which they do not contract directly with all of the participants using those faciliti... | |
1790 | 3.1.3 - Hosting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-1-3-hosting | Applies to:
All casino (game host), bingo (game host), general betting (host) (real events) and general betting (host) (virtual events) licences
1. Subject to 2 below, all licensees who provide facilities for gambling in circumstances in which they do not contract directly with any of the participants using those... | |
1791 | 4.1.1 - Segregation of funds | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-1-1-segregation-of-funds | Applies to:
All remote operating licences, except gaming machine technical, gambling software, host, ancillary remote bingo and ancillary remote casino licences
1. Licensees who hold customer funds must ensure that these are held in a separate client bank account or accounts.
2. In this condition ‘customer funds-... | |
1792 | 4.2.1 - Disclosure to customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-1-disclosure-to-customers | Applies to:
All operating licences, except gaming machine technical, gambling software, host, ancillary, remote bingo, and ancillary remote casino licences
1. Licensees who hold customer funds must set out clearly in the terms and conditions under which they provide facilities for gambling information about wheth... | |
1793 | 5.1.2 - Payment methods services | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-2-payment-methods-services | Applies to:
All remote casino, bingo and betting operating licences, except ancillary, host and remote betting intermediary (trading room only) licences
1. Licensees must only accept payment from customers using their gambling facilities in Great Britain by a method which involves the provision of payment service... | |
1794 | 6.1.2 - Use of credit cards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/6-1-2-use-of-credit-cards | Applies to:
All non-remote general betting, pool betting and betting intermediary licences, and all remote licences (including ancillary remote betting and ancillary remote lottery licences) except gaming machine technical, gambling software and host licences
1. Licensees must not accept payment for gambling by c... | |
1795 | 9.1.1 - Rules of casino games | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-1-rules-of-casino-games | Applies to:
All non-remote casino operating licences
1. Licensees must not offer or permit to be played casino games that appear on any list of games prohibited by the Commission.
| |
1796 | 9.1.2 - Prohibited bingo prize games | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-2-prohibited-bingo-prize-games | Applies to:
All non-remote bingo operating licences
1. Licensees must not offer or permit to be played prize gaming games that appear on any list of games prohibited by the Commission.
| |
1797 | 10.1.1 - Tipping – personal licence holders | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-tipping-personal-licence-holders | Applies to:
All non-remote casino operating licences
1. Licensees must only permit tipping of staff holding personal licences where a tronc system is operated; that is to say, where all tips are pooled and distributed amongst the employees concerned. A separate tronc may be operated for each of a number of catego... | |
1798 | 11.1.1 - Lotteries – societies and local authorities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/11-1-1-lotteries-societies-and-local-authorities | Applies to:
All lottery operating licences issued to non-commercial societies or local authorities
1. Licensees must ensure that at least 20% of the proceeds of any lottery promoted in reliance on the licence are applied to a purpose for which the promoting non-commercial society is conducted or the promoting loc... | |
1799 | 11.1.1 - Lotteries – societies and local authorities | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/11-1-1-lotteries-societies-and-local-authorities | 1 These matters are to be reported to us online via our ‘eServices- digital service on our website [digital@gamblingcommission.gov.uk](mailto:digital@gamblingcommission.gov.uk)
|
1800 | 11.2.1 - Lotteries – managers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/11-2-1-lotteries-managers | Applies to:
All lottery operating licences issued to external lottery managers
1. Licensees must ensure that at least 20% of the proceeds of any lottery promoted in reliance on the licence are paid to the promoting non-commercial society or local authority to apply to a purpose for which the promoting society is ... |
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