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1501 | 15. Information requirements | 15.1 . Reporting suspicion of offences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15 | 1. [15.1.1. Reporting suspicion of offences etc – non-betting licences](/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences)
2. [15.1.2. Reporting suspicion of offences etc – betting licences](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-o... |
1502 | 15. Information requirements | 15.2 . Reporting key events and other reportable events | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15 | 1. [15.2.1. Reporting key events](/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events)
2. [15.2.2. Other reportable events](/licensees-and-businesses/lccp/condition/15-2-2-other-reportable-events)
3. [15.2.3. Other reportable events – money laundering, terrorist financing, etc](/licensees-and-busine... |
1503 | 15. Information requirements | 15.3 . General and regulatory returns | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15 | 1. [15.3.1. General and regulatory returns](/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns)
|
1504 | 16. Responsible placement of digital adverts | 16.1. Responsible placement of digital adverts | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/16 | 1. [16.1.1. Responsible placement of digital adverts](/licensees-and-businesses/lccp/condition/16-1-1-responsible-placement-of-digital-adverts)
|
1505 | 17. Customer identity verification | 17.1 . Customer identity verification | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/17 | 1. [17.1.1. Customer identity verification](/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification)
|
1506 | 1. General | 1.1. Cooperation and responsibility for third parties | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/1 | 1. [1.1.1. Cooperation with the Commission](/licensees-and-businesses/lccp/condition/1-1-1-cooperation-with-the-commission)
2. [1.1.2. Responsibility for third parties – all licences](/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences)
3. [1.1.3. Responsibility for third par... |
1507 | 2. Financial requirements | 2.1. Anti-money laundering | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/2 | 1. [2.1.1. Anti-money laundering – casino](/licensees-and-businesses/lccp/condition/2-1-1-anti-money-laundering-casino)
2. [2.1.2. Anti-money laundering – other than casino](/licensees-and-businesses/lccp/condition/2-1-2-anti-money-laundering-other-than-casino)
|
1508 | 3. Protection of children and other vulnerable persons | 3.1. Combating problem gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.1.1. Combating problem gambling](/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling)
|
1509 | 3. Protection of children and other vulnerable persons | 3.2 . Access to gambling by children and young persons | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.2.1. Casinos SR code](/licensees-and-businesses/lccp/condition/3-2-1-casinos-sr-code)
2. [3.2.2. Casinos ordinary code](/licensees-and-businesses/lccp/condition/3-2-2-casinos-ordinary-code)
3. [3.2.3. AGC SR code](/licensees-and-businesses/lccp/condition/3-2-3-agc-sr-code)
4. [3.2.4. AGC ordinary code](/licen... |
1510 | 3. Protection of children and other vulnerable persons | 3.3 . Gambling management tools and responsible gambling management information | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.3.1. Responsible gambling information](/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information)
2. [3.3.2. Foreign languages](/licensees-and-businesses/lccp/condition/3-3-2-foreign-languages)
3. [3.3.3. Betting B2 - time and monetary thresholds](/licensees-and-businesses/lccp/condition/... |
1511 | 3. Protection of children and other vulnerable persons | 3.4. Customer interaction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.4.1. Premises-based customer interaction](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction)
2. [3.4.2. Customer interaction – lotteries](/licensees-and-businesses/lccp/condition/3-4-2-customer-interaction-lotteries)
3. [3.4.3. Remote customer interaction](/licensees-and-businesses/lccp/condi... |
1512 | 3. Protection of children and other vulnerable persons | 3.5 . Self-exclusion | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.5.1. Self exclusion – Non-remote and trading rooms SR code](/licensees-and-businesses/lccp/condition/3-5-1-non-remote-and-trading-rooms-sr-code)
2. [3.5.2. Self-exclusion – non-remote ordinary code](/licensees-and-businesses/lccp/condition/3-5-2-non-remote-ordinary-code)
3. [3.5.3. Self-exclusion – remote SR c... |
1513 | 3. Protection of children and other vulnerable persons | 3.6 . Employment of children and young persons | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.6.1. Lottery and pool betting](/licensees-and-businesses/lccp/condition/3-6-1-lottery-and-pool-betting)
2. [3.6.2. Bingo](/licensees-and-businesses/lccp/condition/3-6-2-bingo)
3. [3.6.3. Casino](/licensees-and-businesses/lccp/condition/3-6-3-casino)
4. [3.6.4. Betting](/licensees-and-businesses/lccp/condition... |
1514 | 3. Protection of children and other vulnerable persons | 3.7. Provision of credit | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.7.1 . Provision of credit](/licensees-and-businesses/lccp/condition/3-7-1-provision-of-credit)
|
1515 | 3. Protection of children and other vulnerable persons | 3.8 . Money lending between customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.8.1. Money-lending – casinos](/licensees-and-businesses/lccp/condition/3-8-1-money-lending-casinos)
2. [3.8.2. Money-lending – other than casinos](/licensees-and-businesses/lccp/condition/3-8-2-money-lending-other-than-casinos)
|
1516 | 3. Protection of children and other vulnerable persons | 3.9. Identification of individual customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.9.1 . Identification of individual customers - remote](/licensees-and-businesses/lccp/condition/3-9-1-identification-of-individual-customers-remote)
|
1517 | 4. ‘Fair and open- provisions | 4.1. Fair terms | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4 | 1. [4.1.1. Fair terms](/licensees-and-businesses/lccp/condition/4-1-1-fair-terms)
|
1518 | 4. ‘Fair and open- provisions | 4.2. Display of rules and supervision of games | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4 | 1. [4.2.1. Display of rules – casino](/licensees-and-businesses/lccp/condition/4-2-1-casino)
2. [4.2.2. Display of rules - bingo](/licensees-and-businesses/lccp/condition/4-2-2-bingo)
3. [4.2.3. Display of rules – remote SR code](/licensees-and-businesses/lccp/condition/4-2-3-remote-sr-code)
4. [4.2.4. Remote ordin... |
1519 | 4. ‘Fair and open- provisions | 4.3. Additional consumer information | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4 | 1. [4.3.1. Publication of percentage of lottery proceeds returned to the purposes of the society or local authority](/licensees-and-businesses/lccp/condition/4-3-1-publication-of-percentage-of-lottery-proceeds-returned-to-the-purposes)
2. [4.3.2. Marketing of all lotteries conducted under a single brand (branded lott... |
1520 | 5. Marketing | 5.1. Rewards and bonuses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/5 | 1. [5.1.1. Rewards and bonuses – SR code](/licensees-and-businesses/lccp/condition/5-1-1-sr-code)
2. [5.1.2. Proportionate rewards](/licensees-and-businesses/lccp/condition/5-1-2-proportionate-rewards)
3. [5.1.3. Alcoholic drinks](/licensees-and-businesses/lccp/condition/5-1-3-alcoholic-drinks)
4. [5.1.4. Promotion... |
1521 | 6. Complaints and disputes | 6.1. Complaints and disputes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/6 | 1. [6.1.1. Complaints and disputes](/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes)
|
1522 | 7. Gambling licensees- staff | 7.1. Gambling licensees- staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/7 | 1. [7.1.1. Gambling staff – casinos](/licensees-and-businesses/lccp/condition/7-1-1-gambling-staff-casinos)
2. [7.1.2. Responsible gambling information for staff](/licensees-and-businesses/lccp/condition/7-1-2-responsible-gambling-information-for-staff)
3. [7.1.3. Gambling staff and irregular betting](/licensees-and... |
1523 | 8. Information requirements | 8.1 . Information requirements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/8 | 1. [8.1.1. Ordinary code](/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code)
2. [8.1.2. Provision of information in respect of cheating](/licensees-and-businesses/lccp/condition/8-1-2-provision-of-information-in-respect-of-cheating)
|
1524 | 9. Gaming machines in gambling premises | 9.1. Gaming machines in gambling premises | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/9 | 1. [9.1.1. Gaming machines in gambling premises – betting](/licensees-and-businesses/lccp/condition/9-1-1-gaming-machines-in-gambling-premises-betting)
2. [9.1.2. Bingo](/licensees-and-businesses/lccp/condition/9-1-2-bingo)
3. [9.1.3. Casino](/licensees-and-businesses/lccp/condition/9-1-3-casino)
|
1525 | 10. Assessing local risk | 10.1. Assessing local risk | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/10 | 1. [10.1.1. Assessing local risk](/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk)
2. [10.1.2. Sharing local risk assessments](/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments)
|
1526 | 1 - Personal licence conditions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions | Applies to:
All personal licence holders
1. Personal licence holders must take all reasonable steps to ensure that the way in which they carry out their responsibilities in relation to licensed activities does not place the holder of the operating or any relevant premises licence in breach of their licence condit... | |
1527 | 1 - Personal licence conditions | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions | 1 These matters are to be reported to us online via the [‘Manage and maintain your licence-](/service/manage-and-maintain-your-personal-licence) service on our website.
|
1528 | Information to lottery players: proceeds and prizes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes |
> This is an HTML version of this guidance. You can also view or download the [original Information to lottery players: proceeds and prizes (PDF)](#1gHGAsyUhJAjQ79Qp4oDNw) published in April 2020.
>
>
| |
1529 | Information to lottery players: proceeds and prizes | Introduction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | This provides guidance to licence holders on the implementation of [social responsibility (SR) code provision 4.3.3](/licensees-and-businesses/lccp/condition/4-3-3-lotteries-information-to-consumers) set out in our [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online) .
It app... |
1530 | Information to lottery players: proceeds and prizes | What we want to achieve | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | We want to ensure that consumers are empowered to make informed choices about gambling. Specifically, that before committing to gamble, they understand the prizes on offer, how they might win them and the likelihood of them doing so.
|
1531 | Information to lottery players: proceeds and prizes | What we expect licensees to do | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | Lottery licensees must make available information to consumers about prizes before they purchase a ticket. As a minimum, this should include:
* a description of the way in which winners are determined and prizes allocated
* the potential prizes available
* the likelihood of winning a prize.
For example, this could... |
1532 | Information to lottery players: proceeds and prizes | What we want to achieve | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | We want to ensure that consumers are empowered to make informed choices about gambling. And that consumers and the wider public have a well-informed view of how lotteries use their money to contribute to society.
Licensees should help consumers understand which good causes are being supported and how much of their ... |
1533 | Information to lottery players: proceeds and prizes | What we expect licensees to do | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | ### Breakdown of proceeds and good cause information
Lottery licensees must provide information about how lottery proceeds are spent. This information should be available to consumers before they purchase a ticket and should include:
* the percentage or amount of the proceeds spent on:
* prizes (including prizes r... |
1534 | Information to lottery players: proceeds and prizes | Information about grants | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | Lottery licensees may use proceeds to fund grants to beneficiaries who meet the aims and objectives of their societies. Where this is the case, information should be available to consumers about how the allocation of grants is determined, including examples of those receiving them.
For example, you could provide in... |
1535 | Information to lottery players: proceeds and prizes | How information should be made available | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | All reasonable steps should be taken to ensure that the information is understandable, easily accessible and presented through the most appropriate means of reaching the consumer.
As consumers should be able to access this information before they purchase a ticket, when deciding where to publish it, you should cons... |
1536 | Information to lottery players: proceeds and prizes | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displ... |
1537 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | * [Information to lottery players: proceeds and prizes](#)
* [Information about prizes](#information-about-prizes)
* [Information on how proceeds are used](#information-on-how-proceeds-are-used)
* [How information should be made available](#how-information-should-be-made-available)
[Print this guide](#) | |
1538 | How to contact the SBIU | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-contact-the-sbiu | If you have any concerns regarding match-fixing or the integrity of sports betting, you can contact the SBIU directly at [sbiu@gamblingcommission.gov.uk](mailto:sbiu@gamblingcommission.gov.uk)
| |
1539 | How to contact the SBIU | If you suspect suspicious activity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-contact-the-sbiu | We want to ensure that customers are confident that they can gamble in an environment that is safe and free of criminal activity. If you suspect suspicious activity, then you can [report it to us](/contact-us/page/report-something-in-confidence) .
[Previous page
Important documents](/licensees-and-businesses/... |
1540 | Find your account number | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/find-your-account-number | If you hold a Gambling Commission operating or personal licence, you may be asked what your account number is.
Your account number is the first set of six numbers from your licence.
> ### Example
>
> Licence number: 003-123456-N-987654-001
>
> Your account number is: 123456
>
>
Licences are made up of... | |
1541 | Find your account number | Public register | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/find-your-account-number | Your account number is also displayed on the [public register](/public-register) under the account number header of your licence entry.
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Last updated: 26 January 2021
Show updates to this content No changes to show.
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1542 | Changes you can make online | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-you-can-make-online | You can make most changes online in [eServices](/service/operator-eservices) and pay any fees using a credit or debit card (except American Express).
### Head Office address changes
Changes to the Head Office and trading names will result in a new licence being issued.
You can use [eServices](/service/opera... | |
1543 | Changes you can make online | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-you-can-make-online | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displ... |
1544 | Change of corporate control | Controller | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | Under [Section 102 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/102) , a change of corporate control takes place when a person (or other legal entity) either directly or indirectly:
* owns 10 percent or more of the shares
* is entitled to 10 percent or more of... |
1545 | Change of corporate control | Shares | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | The holding of shares or voting power by a person in the licensed operator includes any shares or voting power held by another person if they and the other person are acting together:
* in relation to a licensee with share capital, allotted shares
* in relation to a licensee with capital but no share capital, rights... |
1546 | Change of corporate control | Notify the Commission of a change of corporate control | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control |
> Changes of control must be reported as a [key event](/licensees-and-businesses/guide/key-events-for-operators) as soon as possible and not later than within 5 working days.
>
>
Within 5 weeks of the change occurring you must either surrender the licence or apply for the licence to continue to have effect or ... |
1547 | Change of corporate control | What you need to send us with your application | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | Make sure you read the guidance notes for the information you must send in with the application. If any information is missing, it will delay the application.
|
1548 | Change of corporate control | Trusts | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | The Commission-s application disclosure requirements for Trusts are the same as those for other entity types and/or individuals that are part of a licensee-s ownership structure.
However, it is important to note that whilst the disclosure requirements set out below are general principles of the information required... |
1549 | Change of corporate control | Trust beneficiaries | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | We require an Annex A from those beneficiaries whose interest in the Trust equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our [Apply for a personal licence service](/service/apply-for-a-personal-licence) . If any beneficiary is unde... |
1550 | Change of corporate control | Trustees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | We require an Annex A from all Trustees where the Trust-s interest in the applicant and/or licensee equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our [Apply for a personal licence service](/service/apply-for-a-personal-licence) .
... |
1551 | Change of corporate control | Settlor | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | We will not usually require an Annex A from the Settlor. We require the name, address and date of birth of the Settlor which should be shown in the trust deed – if not, you must provide this information.
|
1552 | Change of corporate control | Protector | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | We will not usually require an Annex A from the Protector. We require the name, address and date of birth of the Protector which should be shown in the trust deed – if not, you must provide this information.
|
1553 | Change of corporate control | Applications in advance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | [Section 103 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/103) provides for this. An application can be made in respect of a person or entity who is expected to become a controller of a company.
|
1554 | Change of corporate control | Fees for a change of corporate control application | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | When submitting the Change of Corporate Control application, you must pay the correct fee for the application at the same time. This can be paid by BACS or Faster Payments. Find out more about [paying fees](/licensees-and-businesses/page/paying-fees) . The fee must be paid on the same date you email the application ... |
1555 | Change of corporate control | Fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control |
Changes and fees | Change | Fee |
| --- | --- |
| Due to share fluctuation only (the controller(s) must be known to the Commission, that is, they must hold an operating licence issued by the Commission or be a financial institution that is either regulated by the FCA or which has its registered/head office in a... |
1556 | Change of corporate control | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displ... |
1557 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | * [Change of corporate control](#)
* [Notify the Commission of a change of corporate control](#notify-the-commission-of-a-change-of-corporate-control)
* [What you need to send us with your application](#what-you-need-to-send-us-with-your-application)
* [Fees for a change of corporate control application](#fees-for-a-ch... | |
1558 | Change of Legal Entity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/change-of-legal-entity | There are many reasons why an operator might need to change their legal entity type. In a partnership of two people one person may decide to retire, leaving the remaining partner to continue as a sole proprietor. Or a sole proprietor may be advised by their accountant to become a limited company. Whatever the reason, ... | |
1559 | Operating under another company's licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence | There is an exception which allows a person or company to provide facilities for gambling under another-s operating licence without themselves holding a licence.
> You should always seek your own legal advice.
>
>
Where a person provides facilities for gambling, as defined in [section 5 of the Gambling Act 2... | |
1560 | Operating under another company's licence | General principles | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence | These are the general principles we take into consideration when deciding if a company is acting in the course of another-s business within the scope of this exception:
* The company must be doing the licence holder-s work. If the company does the same sort of work for other people, it is likely to be acting in the ... |
1561 | Operating under another company's licence | This exception can apply to these types of gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence | There are other limitations on the ability of a person to operate under the umbrella of another-s licence, depending on the type of gambling.
### Betting
In the case of betting (other than pool betting), the ability of a person to operate under another person-s licence is limited by the requirement that bets can ... |
1562 | Assurance statements | What are assurance statements for? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements |
> While we will hold you to account for what you say in your statements, the main beneficiary of the statement is you, the operator.
>
>
Assurance statements are designed to improve the focus and accountability on the delivery of the licensing objectives by the boards, or equivalent senior leadership structures,... |
1563 | Assurance statements | Actively manage your risk | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements | We want you to embrace the challenges of the regulatory landscape by actively and effectively managing your risks and issues and to inform key business decisions. In turn, we are committed to a proportionate and risk-based regulatory regime.
If licensing objectives are the focal point of your decision making and th... |
1564 | Assurance statements | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displ... |
1565 | LCCP notifications | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lccp-notifications | An LCCP notification is a report to us about information we have asked for within our [Licence conditions and codes of practice](/licensees-and-businesses/lccp) .
We expect you to work with us in an open and cooperative way and to inform us of anything we may need to be aware of.
Our LCCP notification requirem... | |
1566 | Notification of security breaches | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | You must tell us about any security breach to your environment that could harm the confidentiality of customer data or prevent the licensee-s customers, staff, or legitimate users from accessing accounts for longer than 12 hours. We use the information you report to monitor ongoing compliance and evaluate risk across... | |
1567 | Notification of security breaches | LCCP: Licence condition 15.2.1 (para 16) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | This licence condition applies to all operators and would include an information security breach for any operator who holds electronic records of customer information or gambling transactions.
|
1568 | Notification of security breaches | Types of incidents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | These are some common examples of incidents which may impact on the confidentiality of customer data or the availability of accounts:
* infection by viruses or malicious software
* ransomware infection
* theft or damage of computer equipment
* attacks by unauthorised outsiders resulting in network penetration
* unau... |
1569 | Notification of security breaches | When to report - severity of incident | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | Minor incidents should not necessarily be reported. You can decide whether the severity of an incident means it should be reported. You should record and keep your evidence as to how the decision to report or not report was made by the appropriate PML (or in the case of a small scale operator the appropriate ‘qualifie... |
1570 | Notification of security breaches | Details to provide | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | You should provide sufficient information to describe the incident that has occurred, the severity of the incident and the volume of data affected.
Consider the following when submitting a report:
* the nature of the incident
* the location of the incident
* the services attacked or compromised
* when it first oc... |
1571 | Notification of security breaches | How to notify us of an information security breach | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | Breaches must be reported as key events as soon as reasonably practicable and in any event within five working days of the licensee becoming aware of the event-s occurrence.
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LCCP notifications](/licensees-and-businesses/guide/page/lccp-notifications) [Next page
Protecting customer funds](/li... |
1572 | Protecting customer funds | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds | Your terms and conditions must include information about your arrangements for protecting the customer funds you hold in the event of insolvency, the level of that protection and the method you use to achieve this.
This information must be made available at the point when a customer deposits money. Information must... | |
1573 | Protecting customer funds | Reporting on your protection of customer funds | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds | If there are any changes in your protection of customer funds arrangements you must notify us. This is considered an ‘other reportable event- and you can notify us via [eServices (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices) .
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1574 | Protecting customer funds | Remote operators who hold customer funds | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds | In addition to the above requirements, if you are a remote (online) operator you must also:
* hold customer funds in a separate account
* report information about customer funds as part of your overall quarterly regulatory returns. This includes a breakdown of customer funds relating to customers in Great Britain an... |
1575 | Remote game/software payment faults | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | Faulty games which affect the return to player impact the fair and open [licensing objective](/about-us/guide/what-we-regulate) and reduce consumer confidence in gambling.
This is relevant for you if you are a remote operator of random number generator (RNG) driven games, both business to consumer/player (B2C) an... | |
1576 | Remote game/software payment faults | Types of faults and how to identify them | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | We are not concerned with issues that affect the user experience or playability of a game, issues that do not affect the fairness/return to player (RTP) of games should instead be reported under the existing 'any of matters of impact' event.
Whilst not exhaustive, the list below gives some common examples of faults... |
1577 | Remote game/software payment faults | When to report | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | We do not expect every suspected game fault to be reported to us straight away. However once a fault, resulting in an under or overpaying game is confirmed, reporting would be required within five days. Confirmation of a game fault would usually coincide with an operator-s decision to disable the faulty game from ope... |
1578 | Remote game/software payment faults | Details to provide | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | You should provide sufficient information to describe the incident that has occurred, how it was identified, the cause, number of players/financial amount involved and the remedial action planned and performed.
When submitting your report include:
* the nature of the incident and how it was detected
* dates when ... |
1579 | Remote game/software payment faults | Considerations regarding how to remedy a fault | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | You should not benefit from a fault. You should endeavour to return the money to customers in a timely manner. If the individuals affected cannot be identified, you are encouraged to make efforts to repay the money to the group of consumers most likely to contain those affected. The money should be repaid in a way tha... |
1580 | Remote game/software payment faults | Calculating the financial amount involved | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | The first step is to establish the financial amount and number of players affected by the fault. The complexity of this will vary depending on the nature of the fault, for example a one-off jackpot failure will have one player and one amount involved. Whereas a more subtle design or game fault that reduces RTP might a... |
1581 | Remote game/software payment faults | How to report | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | ! **Warning This reporting requirement applies to holders of all operating licences.** Breaches must be reported as key events as soon as reasonably practicable and in any event within five working days of becoming aware of the event-s occurrence.
All key events are to be reported to us via the key event part of... |
1582 | Notify the Commission of a change of corporate control | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notify-the-commission-of-a-change-of-corporate-control |
> Changes of control must be reported as a [key event](/licensees-and-businesses/guide/key-events-for-operators) as soon as possible and not later than within 5 working days.
>
>
Within 5 weeks of the change occurring you must either surrender the licence or apply for the licence to continue to have effect or ... | |
1583 | Activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/all | * [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)
* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)
* [Remote linked licen... | |
1584 | 10.1.1 - Assessing local risk | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk | Applies to:
All non-remote casino, adult gaming centre, bingo, family entertainment centre, betting and remote betting intermediary (trading room only) licences, except non-remote general betting (limited) and betting intermediary licences.
**Social responsibility code** Compliance with these is a condition of ... | |
1585 | 10.1.1 - Assessing local risk | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk | 1 This is the statement of licensing policy under the Gambling Act 2005.
|
1586 | 10.1.2 - Sharing local risk assessments | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments | Applies to:
All non-remote casino, adult gaming centre, bingo, family entertainment centre, betting and remote betting intermediary (trading room only) licences, except non-remote general betting (limited) and betting intermediary licences
**Ordinary code** These do not have the status of operator licence condi... | |
1587 | How to apply for an operating licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence | You can apply for an operating licence using the apply for an operating licence service.
You will need to pay a fee to submit your application. You can read about the [fees you need to pay and when](/licensees-and-businesses/page/fees-you-need-to-pay-and-when) and [how to pay your fees](/licensees-and-businesses... | |
1588 | How to apply for an operating licence | Apply online | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence | Apply for an operating licence online.
[Start](/service/apply-for-an-operating-licence) |
1589 | Appeal against a decision made about your licence or application | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/appeal-against-a-decision-made-about-your-licence-or-application | If we make a decision about your licence or an application for a licence, we will let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision.
You can appeal against a decision about your gambling licence if:
* your application for a licence is turned down
* your licence... | |
1590 | 5.1.7 - Compliance with advertising codes (lotteries) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-7-compliance-with-advertising-codes-lotteries | Applies to:
All lottery licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also exp... | |
1591 | Pool betting consumer transparency | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/pool-betting-consumer-transparency | On [Pool betting licensing arrangements](/licensees-and-businesses/guide/pool-betting-licensing-arrangements) we acknowledged that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers in Great Britain (GB).
Dependent upon th... | |
1592 | 3.3.1 - Responsible gambling information | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information | Applies to:
All licences, except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting (remote platform) licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead ... | |
1593 | How to calculate your Gross Gambling Yield (GGY) for pool betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-calculate-your-gross-gambling-yield-ggy-for-pool-betting | On [Pool betting licensing arrangements](/licensees-and-businesses/guide/pool-betting-licensing-arrangements) we acknowledge that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers in Great Britain (GB).
Dependent upon the... | |
1594 | How to calculate your Gross Gambling Yield (GGY) for pool betting | For example | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-calculate-your-gross-gambling-yield-ggy-for-pool-betting | A customer with a 5% rebate on their stakes places £100 of bets into a pool. The total stakes into the pool are £1000 and the deduction level is 20%. GGY is £200 (20% of £1000) and **not** £195 (20% of £100 – 5% of £100). The £5 the operator returns to the customer as a rebate is not deducted from GGY and (on the b... |
1595 | On-course pool betting display requirement | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/on-course-pool-betting-display-requirement | The purpose of this guidance is to provide additional clarity with regards to the requirements laid out in [social responsibility code provision 4.2.10](/licensees-and-businesses/lccp/condition/4-2-10-pool-betting) . Our primary goal is to maintain transparency for customers.
As a minimum, we want pool betting cu... | |
1596 | 8.1.1 - Display of licensed status | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-1-display-of-licensed-status-remote-operators | Applies to:
All remote casino, bingo and betting licences other than ancillary, host, remote betting intermediary (trading room only), remote general betting (limited) and remote general betting (standard) (remote platform) licences
> [Read additional guidance on the technical requirements](/licensees-and-busin... | |
1597 | Introduction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/introduction | Since the Act came into force we have received many enquires from both the traditional bingo industry and new or potential entrants around new game formats proposed to be offered as bingo in bingo licensed premises. We have also had correspondance with The Bingo Association about how bingo is defined. Although only t... | |
1598 | Further guidance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/further-guidance | In June 2009 the Commission published a document entitled Key characteristics of bingo, which was particularly relevant to bingo played on bingo machines. That information, as updated and revised in the light of more recent discussions with such stakeholders, is reproduced at [Annex B](/licensees-and-businesses/guide... | |
1599 | Annex A: Banker-s games and equal chance gaming - January 2014 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-a-bankers-games-and-equal-chance-gaming | ### A.1
Under [section 7(2) of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/7) , bingo must always be ‘equal chance gaming- in order to distinguish it from casino gaming (‘In this Act, ‘casino game- means a game of chance which is not equal chance gaming-).
### A.2... | |
1600 | Annex B: Key characteristics of bingo - Revised, January 2014 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014 | ### B.1
Following discussions with the Bingo Association and BACTA, the Gambling Commission published in June 2009 a list of characteristics, which it considered should be present in games, whether or not played by machine, in order for them to be classed as bingo. The Commission has recently reviewed and revised, a... |
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