id
stringlengths
1
4
section
stringlengths
0
112
subsection
stringlengths
0
297
url
stringlengths
63
154
content
stringlengths
15
23.9k
1501
15. Information requirements
15.1 . Reporting suspicion of offences
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15
1. [15.1.1. Reporting suspicion of offences etc – non-betting licences](/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences) 2. [15.1.2. Reporting suspicion of offences etc – betting licences](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-o...
1502
15. Information requirements
15.2 . Reporting key events and other reportable events
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15
1. [15.2.1. Reporting key events](/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events) 2. [15.2.2. Other reportable events](/licensees-and-businesses/lccp/condition/15-2-2-other-reportable-events) 3. [15.2.3. Other reportable events – money laundering, terrorist financing, etc](/licensees-and-busine...
1503
15. Information requirements
15.3 . General and regulatory returns
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15
1. [15.3.1. General and regulatory returns](/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns)
1504
16. Responsible placement of digital adverts
16.1. Responsible placement of digital adverts
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/16
1. [16.1.1. Responsible placement of digital adverts](/licensees-and-businesses/lccp/condition/16-1-1-responsible-placement-of-digital-adverts)
1505
17. Customer identity verification
17.1 . Customer identity verification
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/17
1. [17.1.1. Customer identity verification](/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification)
1506
1. General
1.1. Cooperation and responsibility for third parties
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/1
1. [1.1.1. Cooperation with the Commission](/licensees-and-businesses/lccp/condition/1-1-1-cooperation-with-the-commission) 2. [1.1.2. Responsibility for third parties – all licences](/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences) 3. [1.1.3. Responsibility for third par...
1507
2. Financial requirements
2.1. Anti-money laundering
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/2
1. [2.1.1. Anti-money laundering – casino](/licensees-and-businesses/lccp/condition/2-1-1-anti-money-laundering-casino) 2. [2.1.2. Anti-money laundering – other than casino](/licensees-and-businesses/lccp/condition/2-1-2-anti-money-laundering-other-than-casino)
1508
3. Protection of children and other vulnerable persons
3.1. Combating problem gambling
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.1.1. Combating problem gambling](/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling)
1509
3. Protection of children and other vulnerable persons
3.2 . Access to gambling by children and young persons
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.2.1. Casinos SR code](/licensees-and-businesses/lccp/condition/3-2-1-casinos-sr-code) 2. [3.2.2. Casinos ordinary code](/licensees-and-businesses/lccp/condition/3-2-2-casinos-ordinary-code) 3. [3.2.3. AGC SR code](/licensees-and-businesses/lccp/condition/3-2-3-agc-sr-code) 4. [3.2.4. AGC ordinary code](/licen...
1510
3. Protection of children and other vulnerable persons
3.3 . Gambling management tools and responsible gambling management information
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.3.1. Responsible gambling information](/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information) 2. [3.3.2. Foreign languages](/licensees-and-businesses/lccp/condition/3-3-2-foreign-languages) 3. [3.3.3. Betting B2 - time and monetary thresholds](/licensees-and-businesses/lccp/condition/...
1511
3. Protection of children and other vulnerable persons
3.4. Customer interaction
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.4.1. Premises-based customer interaction](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction) 2. [3.4.2. Customer interaction – lotteries](/licensees-and-businesses/lccp/condition/3-4-2-customer-interaction-lotteries) 3. [3.4.3. Remote customer interaction](/licensees-and-businesses/lccp/condi...
1512
3. Protection of children and other vulnerable persons
3.5 . Self-exclusion
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.5.1. Self exclusion – Non-remote and trading rooms SR code](/licensees-and-businesses/lccp/condition/3-5-1-non-remote-and-trading-rooms-sr-code) 2. [3.5.2. Self-exclusion – non-remote ordinary code](/licensees-and-businesses/lccp/condition/3-5-2-non-remote-ordinary-code) 3. [3.5.3. Self-exclusion – remote SR c...
1513
3. Protection of children and other vulnerable persons
3.6 . Employment of children and young persons
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.6.1. Lottery and pool betting](/licensees-and-businesses/lccp/condition/3-6-1-lottery-and-pool-betting) 2. [3.6.2. Bingo](/licensees-and-businesses/lccp/condition/3-6-2-bingo) 3. [3.6.3. Casino](/licensees-and-businesses/lccp/condition/3-6-3-casino) 4. [3.6.4. Betting](/licensees-and-businesses/lccp/condition...
1514
3. Protection of children and other vulnerable persons
3.7. Provision of credit
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.7.1 . Provision of credit](/licensees-and-businesses/lccp/condition/3-7-1-provision-of-credit)
1515
3. Protection of children and other vulnerable persons
3.8 . Money lending between customers
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.8.1. Money-lending – casinos](/licensees-and-businesses/lccp/condition/3-8-1-money-lending-casinos) 2. [3.8.2. Money-lending – other than casinos](/licensees-and-businesses/lccp/condition/3-8-2-money-lending-other-than-casinos)
1516
3. Protection of children and other vulnerable persons
3.9. Identification of individual customers
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3
1. [3.9.1 . Identification of individual customers - remote](/licensees-and-businesses/lccp/condition/3-9-1-identification-of-individual-customers-remote)
1517
4. ‘Fair and open- provisions
4.1. Fair terms
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4
1. [4.1.1. Fair terms](/licensees-and-businesses/lccp/condition/4-1-1-fair-terms)
1518
4. ‘Fair and open- provisions
4.2. Display of rules and supervision of games
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4
1. [4.2.1. Display of rules – casino](/licensees-and-businesses/lccp/condition/4-2-1-casino) 2. [4.2.2. Display of rules - bingo](/licensees-and-businesses/lccp/condition/4-2-2-bingo) 3. [4.2.3. Display of rules – remote SR code](/licensees-and-businesses/lccp/condition/4-2-3-remote-sr-code) 4. [4.2.4. Remote ordin...
1519
4. ‘Fair and open- provisions
4.3. Additional consumer information
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4
1. [4.3.1. Publication of percentage of lottery proceeds returned to the purposes of the society or local authority](/licensees-and-businesses/lccp/condition/4-3-1-publication-of-percentage-of-lottery-proceeds-returned-to-the-purposes) 2. [4.3.2. Marketing of all lotteries conducted under a single brand (branded lott...
1520
5. Marketing
5.1. Rewards and bonuses
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/5
1. [5.1.1. Rewards and bonuses – SR code](/licensees-and-businesses/lccp/condition/5-1-1-sr-code) 2. [5.1.2. Proportionate rewards](/licensees-and-businesses/lccp/condition/5-1-2-proportionate-rewards) 3. [5.1.3. Alcoholic drinks](/licensees-and-businesses/lccp/condition/5-1-3-alcoholic-drinks) 4. [5.1.4. Promotion...
1521
6. Complaints and disputes
6.1. Complaints and disputes
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/6
1. [6.1.1. Complaints and disputes](/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes)
1522
7. Gambling licensees- staff
7.1. Gambling licensees- staff
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/7
1. [7.1.1. Gambling staff – casinos](/licensees-and-businesses/lccp/condition/7-1-1-gambling-staff-casinos) 2. [7.1.2. Responsible gambling information for staff](/licensees-and-businesses/lccp/condition/7-1-2-responsible-gambling-information-for-staff) 3. [7.1.3. Gambling staff and irregular betting](/licensees-and...
1523
8. Information requirements
8.1 . Information requirements
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/8
1. [8.1.1. Ordinary code](/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code) 2. [8.1.2. Provision of information in respect of cheating](/licensees-and-businesses/lccp/condition/8-1-2-provision-of-information-in-respect-of-cheating)
1524
9. Gaming machines in gambling premises
9.1. Gaming machines in gambling premises
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/9
1. [9.1.1. Gaming machines in gambling premises – betting](/licensees-and-businesses/lccp/condition/9-1-1-gaming-machines-in-gambling-premises-betting) 2. [9.1.2. Bingo](/licensees-and-businesses/lccp/condition/9-1-2-bingo) 3. [9.1.3. Casino](/licensees-and-businesses/lccp/condition/9-1-3-casino)
1525
10. Assessing local risk
10.1. Assessing local risk
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/10
1. [10.1.1. Assessing local risk](/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk) 2. [10.1.2. Sharing local risk assessments](/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments)
1526
1 - Personal licence conditions
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions
Applies to: All personal licence holders 1. Personal licence holders must take all reasonable steps to ensure that the way in which they carry out their responsibilities in relation to licensed activities does not place the holder of the operating or any relevant premises licence in breach of their licence condit...
1527
1 - Personal licence conditions
References
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions
1 These matters are to be reported to us online via the [‘Manage and maintain your licence-](/service/manage-and-maintain-your-personal-licence) service on our website.
1528
Information to lottery players: proceeds and prizes
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
> This is an HTML version of this guidance. You can also view or download the [original Information to lottery players: proceeds and prizes (PDF)](#1gHGAsyUhJAjQ79Qp4oDNw) published in April 2020. > >
1529
Information to lottery players: proceeds and prizes
Introduction
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
This provides guidance to licence holders on the implementation of [social responsibility (SR) code provision 4.3.3](/licensees-and-businesses/lccp/condition/4-3-3-lotteries-information-to-consumers) set out in our [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online) . It app...
1530
Information to lottery players: proceeds and prizes
What we want to achieve
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
We want to ensure that consumers are empowered to make informed choices about gambling. Specifically, that before committing to gamble, they understand the prizes on offer, how they might win them and the likelihood of them doing so.
1531
Information to lottery players: proceeds and prizes
What we expect licensees to do
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
Lottery licensees must make available information to consumers about prizes before they purchase a ticket. As a minimum, this should include: * a description of the way in which winners are determined and prizes allocated * the potential prizes available * the likelihood of winning a prize. For example, this could...
1532
Information to lottery players: proceeds and prizes
What we want to achieve
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
We want to ensure that consumers are empowered to make informed choices about gambling. And that consumers and the wider public have a well-informed view of how lotteries use their money to contribute to society. Licensees should help consumers understand which good causes are being supported and how much of their ...
1533
Information to lottery players: proceeds and prizes
What we expect licensees to do
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
### Breakdown of proceeds and good cause information Lottery licensees must provide information about how lottery proceeds are spent. This information should be available to consumers before they purchase a ticket and should include: * the percentage or amount of the proceeds spent on: * prizes (including prizes r...
1534
Information to lottery players: proceeds and prizes
Information about grants
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
Lottery licensees may use proceeds to fund grants to beneficiaries who meet the aims and objectives of their societies. Where this is the case, information should be available to consumers about how the allocation of grants is determined, including examples of those receiving them. For example, you could provide in...
1535
Information to lottery players: proceeds and prizes
How information should be made available
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
All reasonable steps should be taken to ensure that the information is understandable, easily accessible and presented through the most appropriate means of reaching the consumer. As consumers should be able to access this information before they purchase a ticket, when deciding where to publish it, you should cons...
1536
Information to lottery players: proceeds and prizes
Files
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format. **PDF Files** Some PDF files cannot be displ...
1537
Contents
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes
* [Information to lottery players: proceeds and prizes](#) * [Information about prizes](#information-about-prizes) * [Information on how proceeds are used](#information-on-how-proceeds-are-used) * [How information should be made available](#how-information-should-be-made-available) [Print this guide](#)
1538
How to contact the SBIU
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-contact-the-sbiu
If you have any concerns regarding match-fixing or the integrity of sports betting, you can contact the SBIU directly at [sbiu@gamblingcommission.gov.uk](mailto:sbiu@gamblingcommission.gov.uk)
1539
How to contact the SBIU
If you suspect suspicious activity
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-contact-the-sbiu
We want to ensure that customers are confident that they can gamble in an environment that is safe and free of criminal activity. If you suspect suspicious activity, then you can [report it to us](/contact-us/page/report-something-in-confidence) . [Previous page Important documents](/licensees-and-businesses/...
1540
Find your account number
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/find-your-account-number
If you hold a Gambling Commission operating or personal licence, you may be asked what your account number is. Your account number is the first set of six numbers from your licence. > ### Example > > Licence number: 003-123456-N-987654-001 > > Your account number is: 123456 > > Licences are made up of...
1541
Find your account number
Public register
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/find-your-account-number
Your account number is also displayed on the [public register](/public-register) under the account number header of your licence entry. --- Last updated: 26 January 2021 Show updates to this content No changes to show.
1542
Changes you can make online
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-you-can-make-online
You can make most changes online in [eServices](/service/operator-eservices) and pay any fees using a credit or debit card (except American Express). ### Head Office address changes Changes to the Head Office and trading names will result in a new licence being issued. You can use [eServices](/service/opera...
1543
Changes you can make online
Files
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-you-can-make-online
Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format. **PDF Files** Some PDF files cannot be displ...
1544
Change of corporate control
Controller
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
Under [Section 102 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/102) , a change of corporate control takes place when a person (or other legal entity) either directly or indirectly: * owns 10 percent or more of the shares * is entitled to 10 percent or more of...
1545
Change of corporate control
Shares
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
The holding of shares or voting power by a person in the licensed operator includes any shares or voting power held by another person if they and the other person are acting together: * in relation to a licensee with share capital, allotted shares * in relation to a licensee with capital but no share capital, rights...
1546
Change of corporate control
Notify the Commission of a change of corporate control
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
> Changes of control must be reported as a [key event](/licensees-and-businesses/guide/key-events-for-operators) as soon as possible and not later than within 5 working days. > > Within 5 weeks of the change occurring you must either surrender the licence or apply for the licence to continue to have effect or ...
1547
Change of corporate control
What you need to send us with your application
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
Make sure you read the guidance notes for the information you must send in with the application. If any information is missing, it will delay the application.
1548
Change of corporate control
Trusts
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
The Commission-s application disclosure requirements for Trusts are the same as those for other entity types and/or individuals that are part of a licensee-s ownership structure. However, it is important to note that whilst the disclosure requirements set out below are general principles of the information required...
1549
Change of corporate control
Trust beneficiaries
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
We require an Annex A from those beneficiaries whose interest in the Trust equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our [Apply for a personal licence service](/service/apply-for-a-personal-licence) . If any beneficiary is unde...
1550
Change of corporate control
Trustees
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
We require an Annex A from all Trustees where the Trust-s interest in the applicant and/or licensee equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our [Apply for a personal licence service](/service/apply-for-a-personal-licence) . ...
1551
Change of corporate control
Settlor
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
We will not usually require an Annex A from the Settlor. We require the name, address and date of birth of the Settlor which should be shown in the trust deed – if not, you must provide this information.
1552
Change of corporate control
Protector
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
We will not usually require an Annex A from the Protector. We require the name, address and date of birth of the Protector which should be shown in the trust deed – if not, you must provide this information.
1553
Change of corporate control
Applications in advance
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
[Section 103 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/103) provides for this. An application can be made in respect of a person or entity who is expected to become a controller of a company.
1554
Change of corporate control
Fees for a change of corporate control application
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
When submitting the Change of Corporate Control application, you must pay the correct fee for the application at the same time. This can be paid by BACS or Faster Payments. Find out more about [paying fees](/licensees-and-businesses/page/paying-fees) . The fee must be paid on the same date you email the application ...
1555
Change of corporate control
Fees
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
Changes and fees | Change | Fee | | --- | --- | | Due to share fluctuation only (the controller(s) must be known to the Commission, that is, they must hold an operating licence issued by the Commission or be a financial institution that is either regulated by the FCA or which has its registered/head office in a...
1556
Change of corporate control
Files
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format. **PDF Files** Some PDF files cannot be displ...
1557
Contents
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control
* [Change of corporate control](#) * [Notify the Commission of a change of corporate control](#notify-the-commission-of-a-change-of-corporate-control) * [What you need to send us with your application](#what-you-need-to-send-us-with-your-application) * [Fees for a change of corporate control application](#fees-for-a-ch...
1558
Change of Legal Entity
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/change-of-legal-entity
There are many reasons why an operator might need to change their legal entity type. In a partnership of two people one person may decide to retire, leaving the remaining partner to continue as a sole proprietor. Or a sole proprietor may be advised by their accountant to become a limited company. Whatever the reason, ...
1559
Operating under another company's licence
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence
There is an exception which allows a person or company to provide facilities for gambling under another-s operating licence without themselves holding a licence. > You should always seek your own legal advice. > > Where a person provides facilities for gambling, as defined in [section 5 of the Gambling Act 2...
1560
Operating under another company's licence
General principles
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence
These are the general principles we take into consideration when deciding if a company is acting in the course of another-s business within the scope of this exception: * The company must be doing the licence holder-s work. If the company does the same sort of work for other people, it is likely to be acting in the ...
1561
Operating under another company's licence
This exception can apply to these types of gambling
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence
There are other limitations on the ability of a person to operate under the umbrella of another-s licence, depending on the type of gambling. ### Betting In the case of betting (other than pool betting), the ability of a person to operate under another person-s licence is limited by the requirement that bets can ...
1562
Assurance statements
What are assurance statements for?
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements
> While we will hold you to account for what you say in your statements, the main beneficiary of the statement is you, the operator. > > Assurance statements are designed to improve the focus and accountability on the delivery of the licensing objectives by the boards, or equivalent senior leadership structures,...
1563
Assurance statements
Actively manage your risk
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements
We want you to embrace the challenges of the regulatory landscape by actively and effectively managing your risks and issues and to inform key business decisions. In turn, we are committed to a proportionate and risk-based regulatory regime. If licensing objectives are the focal point of your decision making and th...
1564
Assurance statements
Files
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements
Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format. **PDF Files** Some PDF files cannot be displ...
1565
LCCP notifications
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lccp-notifications
An LCCP notification is a report to us about information we have asked for within our [Licence conditions and codes of practice](/licensees-and-businesses/lccp) . We expect you to work with us in an open and cooperative way and to inform us of anything we may need to be aware of. Our LCCP notification requirem...
1566
Notification of security breaches
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches
You must tell us about any security breach to your environment that could harm the confidentiality of customer data or prevent the licensee-s customers, staff, or legitimate users from accessing accounts for longer than 12 hours. We use the information you report to monitor ongoing compliance and evaluate risk across...
1567
Notification of security breaches
LCCP: Licence condition 15.2.1 (para 16)
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches
This licence condition applies to all operators and would include an information security breach for any operator who holds electronic records of customer information or gambling transactions.
1568
Notification of security breaches
Types of incidents
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches
These are some common examples of incidents which may impact on the confidentiality of customer data or the availability of accounts: * infection by viruses or malicious software * ransomware infection * theft or damage of computer equipment * attacks by unauthorised outsiders resulting in network penetration * unau...
1569
Notification of security breaches
When to report - severity of incident
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches
Minor incidents should not necessarily be reported. You can decide whether the severity of an incident means it should be reported. You should record and keep your evidence as to how the decision to report or not report was made by the appropriate PML (or in the case of a small scale operator the appropriate ‘qualifie...
1570
Notification of security breaches
Details to provide
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches
You should provide sufficient information to describe the incident that has occurred, the severity of the incident and the volume of data affected. Consider the following when submitting a report: * the nature of the incident * the location of the incident * the services attacked or compromised * when it first oc...
1571
Notification of security breaches
How to notify us of an information security breach
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches
Breaches must be reported as key events as soon as reasonably practicable and in any event within five working days of the licensee becoming aware of the event-s occurrence. [Previous page LCCP notifications](/licensees-and-businesses/guide/page/lccp-notifications) [Next page Protecting customer funds](/li...
1572
Protecting customer funds
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds
Your terms and conditions must include information about your arrangements for protecting the customer funds you hold in the event of insolvency, the level of that protection and the method you use to achieve this. This information must be made available at the point when a customer deposits money. Information must...
1573
Protecting customer funds
Reporting on your protection of customer funds
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds
If there are any changes in your protection of customer funds arrangements you must notify us. This is considered an ‘other reportable event- and you can notify us via [eServices (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices) .
1574
Protecting customer funds
Remote operators who hold customer funds
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds
In addition to the above requirements, if you are a remote (online) operator you must also: * hold customer funds in a separate account * report information about customer funds as part of your overall quarterly regulatory returns. This includes a breakdown of customer funds relating to customers in Great Britain an...
1575
Remote game/software payment faults
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults
Faulty games which affect the return to player impact the fair and open [licensing objective](/about-us/guide/what-we-regulate) and reduce consumer confidence in gambling. This is relevant for you if you are a remote operator of random number generator (RNG) driven games, both business to consumer/player (B2C) an...
1576
Remote game/software payment faults
Types of faults and how to identify them
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults
We are not concerned with issues that affect the user experience or playability of a game, issues that do not affect the fairness/return to player (RTP) of games should instead be reported under the existing 'any of matters of impact' event. Whilst not exhaustive, the list below gives some common examples of faults...
1577
Remote game/software payment faults
When to report
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults
We do not expect every suspected game fault to be reported to us straight away. However once a fault, resulting in an under or overpaying game is confirmed, reporting would be required within five days. Confirmation of a game fault would usually coincide with an operator-s decision to disable the faulty game from ope...
1578
Remote game/software payment faults
Details to provide
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults
You should provide sufficient information to describe the incident that has occurred, how it was identified, the cause, number of players/financial amount involved and the remedial action planned and performed. When submitting your report include: * the nature of the incident and how it was detected * dates when ...
1579
Remote game/software payment faults
Considerations regarding how to remedy a fault
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults
You should not benefit from a fault. You should endeavour to return the money to customers in a timely manner. If the individuals affected cannot be identified, you are encouraged to make efforts to repay the money to the group of consumers most likely to contain those affected. The money should be repaid in a way tha...
1580
Remote game/software payment faults
Calculating the financial amount involved
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults
The first step is to establish the financial amount and number of players affected by the fault. The complexity of this will vary depending on the nature of the fault, for example a one-off jackpot failure will have one player and one amount involved. Whereas a more subtle design or game fault that reduces RTP might a...
1581
Remote game/software payment faults
How to report
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults
! **Warning This reporting requirement applies to holders of all operating licences.** Breaches must be reported as key events as soon as reasonably practicable and in any event within five working days of becoming aware of the event-s occurrence. All key events are to be reported to us via the key event part of...
1582
Notify the Commission of a change of corporate control
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notify-the-commission-of-a-change-of-corporate-control
> Changes of control must be reported as a [key event](/licensees-and-businesses/guide/key-events-for-operators) as soon as possible and not later than within 5 working days. > > Within 5 weeks of the change occurring you must either surrender the licence or apply for the licence to continue to have effect or ...
1583
Activities
https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/all
* [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical) * [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical) * [Remote linked licen...
1584
10.1.1 - Assessing local risk
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk
Applies to: All non-remote casino, adult gaming centre, bingo, family entertainment centre, betting and remote betting intermediary (trading room only) licences, except non-remote general betting (limited) and betting intermediary licences. **Social responsibility code** Compliance with these is a condition of ...
1585
10.1.1 - Assessing local risk
References
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk
1 This is the statement of licensing policy under the Gambling Act 2005.
1586
10.1.2 - Sharing local risk assessments
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments
Applies to: All non-remote casino, adult gaming centre, bingo, family entertainment centre, betting and remote betting intermediary (trading room only) licences, except non-remote general betting (limited) and betting intermediary licences **Ordinary code** These do not have the status of operator licence condi...
1587
How to apply for an operating licence
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence
You can apply for an operating licence using the apply for an operating licence service. You will need to pay a fee to submit your application. You can read about the [fees you need to pay and when](/licensees-and-businesses/page/fees-you-need-to-pay-and-when) and [how to pay your fees](/licensees-and-businesses...
1588
How to apply for an operating licence
Apply online
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence
Apply for an operating licence online. [Start](/service/apply-for-an-operating-licence)
1589
Appeal against a decision made about your licence or application
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/appeal-against-a-decision-made-about-your-licence-or-application
If we make a decision about your licence or an application for a licence, we will let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision. You can appeal against a decision about your gambling licence if: * your application for a licence is turned down * your licence...
1590
5.1.7 - Compliance with advertising codes (lotteries)
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-7-compliance-with-advertising-codes-lotteries
Applies to: All lottery licences **Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also exp...
1591
Pool betting consumer transparency
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/pool-betting-consumer-transparency
On [Pool betting licensing arrangements](/licensees-and-businesses/guide/pool-betting-licensing-arrangements) we acknowledged that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers in Great Britain (GB). Dependent upon th...
1592
3.3.1 - Responsible gambling information
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information
Applies to: All licences, except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting (remote platform) licences **Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead ...
1593
How to calculate your Gross Gambling Yield (GGY) for pool betting
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-calculate-your-gross-gambling-yield-ggy-for-pool-betting
On [Pool betting licensing arrangements](/licensees-and-businesses/guide/pool-betting-licensing-arrangements) we acknowledge that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers in Great Britain (GB). Dependent upon the...
1594
How to calculate your Gross Gambling Yield (GGY) for pool betting
For example
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-calculate-your-gross-gambling-yield-ggy-for-pool-betting
A customer with a 5% rebate on their stakes places £100 of bets into a pool. The total stakes into the pool are £1000 and the deduction level is 20%. GGY is £200 (20% of £1000) and **not** £195 (20% of £100 – 5% of £100). The £5 the operator returns to the customer as a rebate is not deducted from GGY and (on the b...
1595
On-course pool betting display requirement
https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/on-course-pool-betting-display-requirement
The purpose of this guidance is to provide additional clarity with regards to the requirements laid out in [social responsibility code provision 4.2.10](/licensees-and-businesses/lccp/condition/4-2-10-pool-betting) . Our primary goal is to maintain transparency for customers. As a minimum, we want pool betting cu...
1596
8.1.1 - Display of licensed status
https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-1-display-of-licensed-status-remote-operators
Applies to: All remote casino, bingo and betting licences other than ancillary, host, remote betting intermediary (trading room only), remote general betting (limited) and remote general betting (standard) (remote platform) licences > [Read additional guidance on the technical requirements](/licensees-and-busin...
1597
Introduction
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/introduction
Since the Act came into force we have received many enquires from both the traditional bingo industry and new or potential entrants around new game formats proposed to be offered as bingo in bingo licensed premises. We have also had correspondance with The Bingo Association about how bingo is defined. Although only t...
1598
Further guidance
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/further-guidance
In June 2009 the Commission published a document entitled Key characteristics of bingo, which was particularly relevant to bingo played on bingo machines. That information, as updated and revised in the light of more recent discussions with such stakeholders, is reproduced at [Annex B](/licensees-and-businesses/guide...
1599
Annex A: Banker-s games and equal chance gaming - January 2014
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-a-bankers-games-and-equal-chance-gaming
### A.1 Under [section 7(2) of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/7) , bingo must always be ‘equal chance gaming- in order to distinguish it from casino gaming (‘In this Act, ‘casino game- means a game of chance which is not equal chance gaming-). ### A.2...
1600
Annex B: Key characteristics of bingo - Revised, January 2014
https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014
### B.1 Following discussions with the Bingo Association and BACTA, the Gambling Commission published in June 2009 a list of characteristics, which it considered should be present in games, whether or not played by machine, in order for them to be classed as bingo. The Commission has recently reviewed and revised, a...