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The next task was to arrange them into a libretto. I was struck by the searching, almost spiritual quality of so many questions – little snapshots of peoples’ lives – all jumbled together. I sorted them into five categories: who, what, when, where, and why. I liked how this five-part organization echoed the familiar structure of an ordinary Catholic Mass, with its Kyrie, Gloria, Credo, Sanctus, and Agnus Dei.
As I was writing, I was reminded of a quote from James Baldwin: “You must understand that your pain is trivial except insofar as you can use it to connect with other people’s pain.” As I arranged and set the anxieties and curiosities of my friends and family, I felt like I was allowed access to something sacred and personal. My hope in writing this piece is to celebrate and combine these little moments in order to find something shared and universal.
Artwork of Draug from Fire Emblem: Shadow Dragon and the Blade of Light.
Artwork of Draug from Mystery of the Emblem.
Artwork of Draug from Heroes.
Artwork of Draug from the Fire Emblem Trading Card Game.
Draug (Japanese: ドーガ Dohga) is a knight of Altea in the service of Marth. He is playable in four games - Fire Emblem: Shadow Dragon and the Blade of Light, Fire Emblem: Mystery of the Emblem, Fire Emblem: Shadow Dragon and Fire Emblem: New Mystery of the Emblem - and is, not counting prologues, playable from the beginning of all four games.
Draug is one of the Altean knights who initially accompanies Marth to Grust to investigate its uprising at the start of the game.
During Marth's escape from the fall of Altea, Draug prepared a ship so as to allow Marth and his knights to escape to Talys by sea. Optionally, while doing so he may encounter Norne and lead her to accompany Marth to Talys. From here, his role is the same as in Fire Emblem: Shadow Dragon and the Blade of Light.
Should Jagen be killed or used as the decoy prior to the end of Prologue IV, Draug will assume Jagen's role in the lead-up to the start of chapter 1.
As with a number of other characters in New Mystery of the Emblem, there is a unique weapon named for Draug available through Everyone's Conditions: Draug's Lance.
Draug is one of the characters available to be summoned by players from the game's initial launch. Only one variation of Draug is currently available in Heroes, based on his Mystery of the Emblem incarnation.
Although normally available only in three- and four-star rarities, a two-star rarity version of Draug was distributed as a quest reward between March 14, 2017 and March 30, 2017; this distribution of Draug is notably the most recent period in which a unit of two-star rarity was first made available to the game.
He trains hard for future battles.
He remained in the army to defend the frontiers. His constitution has increased by 10 kg.
Following Marth’s orders, he became the leader of the Grust occupation army.
Draug was put in charge of an outland garrison. The people there soon came to love their kind but stalwart protector.
Following Marth's orders, Draug became the commander of Grust's garrison.
— Draug, in Shadow Dragon and the Blade of Light.
— Draug, in Mystery of the Emblem.
— Draug, in Shadow Dragon.
— Draug's retreat quote in the prologues in New Mystery of the Emblem.
— Draug's death quote in Classic Mode in New Mystery of the Emblem.
— Draug's retreat quote in Casual Mode in New Mystery of the Emblem.
Draug is currently featured on five cards in Fire Emblem Cipher.
"Not even one soldier can get through me!"
Impregnable Wall: [Trigger] [ ] When an ally is attacked, if you pay the cost, this unit becomes the target of the attack instead of that ally. This skill cannot be used if this unit is not in the vanguard area.
"I’ll protect you, even if it means my life."
"Then I will endeavor to be a worthy partner, Mamori Minamoto, Tiny Teacup Master."
Carnage Form: [Always] While this unit is in the same area as “Mamori Minamoto”, this unit cannot be defeated by an attack.
Compassionate Shield: [Trigger] [ ] When an ally unit except “Mamori Minamoto” is attacked, “Mamori Minamoto” becomes the target of that attack instead.
Mirage Emblem: [Support] At the end of the battle, you may deploy this unit in the same area as “Mamori Minamoto” instead of sending this card to the Retreat Area.
"We won't be stopped by an attack like that!"
"Remember my name... I am Draug, knight of Altea and shield to Prince Marth!"
Guardian God's Gallant Guise: [Always] During your turn, if a card supporting an ally is , that ally gains +30 attack.
"You won't pierce my armor so easily!"
Bridging Offense and Defense: [Activate] [ ] Until the end of your opponent's next turn, this unit gains +10 attack.
For more detailed strategic information on these cards, see their TCG wiki article on Draug .
Draug is set to appear in Super Smash Bros. Ultimate as an equippable spirit. When equipped to an AI character in Spirit Battle, Draug increases the wielder's defense and grants them super armor, but causes them to move slower.
In Tokyo Mirage Sessions ♯FE, Draug is depicted wielding axes, which he cannot do in any other game he appears in.
English Draug Backwards spelling of "guard"
Japanese ドーガ Officially romanized as Dohga. Backwards spelling of ガード, "guard"
Spanish Aidraug Backwards spelling of "guardia", Spanish for "guard"
French Edgar Real name which is an anagram of "garde", French for "guard"
German Edrag Backwards spelling of "Garde", German for "guard"
Italian Aidraug Backwards spelling of "guardia", Italian for "guard"
Draug's artwork from Shadow Dragon and the Blade of Light.
Draug's artwork from Mystery of the Emblem.
Draug's artwork from the Fire Emblem Trading Card Game.
Artwork of Draug from Fire Emblem Cipher.
Draug's artwork from Tokyo Mirage Sessions ♯FE.
This page was last edited on 4 March 2019, at 05:38.
DLA’s 2015 Summer Event ‘Surface to Structure’ brought together all 3 offices (Leeds, London & Manchester) for some great food, drinks and to produce an installation in Leeds. Over 300 cubes were designed each personal to a member of staff; capturing their passion, interests and talent.
Together the cubes formed the letters ‘D’ ‘L’ ‘A’ and embodied the words ‘Discover // Design // Deliver // Listen // Learn // Longevity // Adapt // Animate // Affect’ which help define the approach that DLA Design take to each new project. We interrogate every brief, take the necessary risks and strive for opportunities to ensure that we continue to produce architecture that positively affects all those who interact with it.
6 CRM Best Practices for Small Businesses | Technology Advisors, Inc.
When small businesses invest in CRM, it’s a big deal. If that investment doesn’t go as planned, small businesses can feel particularly impacted. So, to ensure CRM success, the whole team must learn to utilize the system. If your team has never used a CRM system before, there will be an adjustment period, but here are 6 CRM best practices for small businesses that will keep you moving in the right direction.
Even if you don’t have many employees, you should create workflows as a best practices strategy. Workflows list directions and give criteria for how to approach a project. They help guide users through each step, whether it’s a lead qualification process or customer support process. Workflows standardize the customer experience across the board to create consistency. CRM best practices for any size company should revolve around creating a consistent customer experience, and workflows are a good place start. Plus, if your employees all clearly understand each department’s tasks, collaboration will become effortless.
Want the ability to quickly understand the backstory on each of your accounts? Use CRM best practices for logging emails. With the communication history in one place, everyone in your small business will know where each customer is in your workflow and be aware of any issues that may currently be in play. Has the customer cited a complaint that they're waiting to hear about? Is there an outstanding request they've made? Full knowledge of the current relationship puts sales, marketing, and service in control. Plus, it’s a faster way to sort relevant emails without having to comb through your email history.
Best practices for small businesses are already built on personalized relationships. It’s the personal touches that set small businesses apart from enterprise counterparts. So what could make more sense than to carry those ideals over to your CRM best practices?! Use Notes in your CRM to keep a running list of everything you know about a customer. When’s their birthday? Are they married? What is the name of their favorite restaurant? You’ll lay the foundation for a deeper customer connection.
Every employee brings his or her own strengths to the CRM table. Some will be more active on the platform from the get-go, or more savvy at discovering features. Encourage coworkers to discuss their ongoing CRM experiences and share their knowledge with the team. It can be as simple as a five minute “CRM check-in” during each weekly meeting, and it's the perfect opportunity to help one another while also creating some excitement around the product.
If your small business has enough initiative to get a CRM, you probably already use social media. Take advantage of the CRM’s full capabilities by linking your customer and prospect profiles into the CRM system. You’ll be able to see what they share, click on, and respond to, and these social behavior patterns will help clarify their interests so you can tailor content. Also make sure your own social media data is filtering into the system to stay up-to-the-minute on potential customer complaints and engagement with your posts.
At what point should a sales rep switch someone from an Opportunity to a Lead? After one interaction? After five? Standardize how people should be labeling information so anyone can deduce, at a glance, where the situation stands and why it’s there. The more you can facilitate transparency, the simpler you'll make collaboration, and the more you’ll streamline processes.
I hope these CRM best practices give your small business some solid ideas for making the most of your CRM investment. But don’t forget — CRM user adoption needs a 1-2 punch. Best practices help establish the guidelines, but it’s quality training that ties it all together. If your small business needs CRM training, check out our SugarCRM and Infor CRM training pages to learn about what we offer. TAI has helped companies of all sizes successfully implement CRM — and we can help you too!
bpm’online is a global provider of process-driven CRM for marketing, sales and service. The beauty and the core value of bpm’online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company employs 600+ experts and serves over 6,500 customers worldwide.
Not a day goes by that I don’t hear from a friend, family member or client that they’re experiencing serious symptoms of burnout.
I hate being tired. I mean, really hate it. And I hate feeling burned out.
So I did it. Despite feeling burned out, I got up. I put on the running clothes I set out the night before to minimize activation energy (the energy required just to get started). I put my headphones on, checked my run in on Facebook for extra accountability, took my first few steps … and gasped for air.
Darn humidity. Kept going…foot hurts. Again. Third day in a row. Ignored the pain. Still can’t breathe. Feeling dizzy. That’ll go away though. It always does eventually.
And then I stopped. I laughed at myself once again (I do this more often than I can count), recognizing that just yesterday I was putting together a section called ‘Judy’s Story‘ in my new book ‘Recharge: Investment Strategies for Your Most Valuable Resource‘. It’s a reflection on our last few conversations before her unexpected passing. On hearing the exhaustion in her voice, knowing that her system was running out of steam and trying everything I could to try to get her away for a recharge break. On my last note from her saying she was finally ready to put it on her calendar, just 2 days before she was gone.
It’s clearly not funny, but I had to laugh at myself for doing exactly what it was I’ve been working so hard (again, a bit ironic) to teach others not to do. Don’t push past the pain! Don’t wear yourself out! Don’t run out of steam! Don’t get burned out!
But the voices in my head keep telling me otherwise.
This is why I feel so passionate about what I’m trying to do for myself and for my friends, family and clients. We share the same story that says “We can rest when we’re in the grave”, and “we’ll take time for ourselves later.” But what if we don’t get there? What if we leave our work unfinished because we couldn’t finish the race due to exhaustion and being burned out?
Not a day goes by that I don’t hear from a friend, family member or client that they’re experiencing serious symptoms of being burned out. From dizziness, fatigue, insomnia, anxiety and depression to extremes such as panic attacks and heart problems. These symptoms of imbalance are so typical these days we now consider them normal, brushing off another headache or another restless night of sleep as just part of life. These symptoms of being burned out are not normal! We aren’t listening to the right voices. We need to listen loudly to the messages our own brains and bodies are trying to scream at us. The messages that say the way we’re working isn’t working anymore.
It’s time for a recharge revolution!
Can we agree that we all need to take responsibility for the energy we bring to the world? That we owe it to the people we care about to us to fully show up when we’re with them? And take better care of ourselves so that we aren’t always burned out, and we can be the best version of ourselves for everything and everyone that matters? If we can’t recharge our energy for our own sake, can we do it for those who depend on us? Who love us?
I didn’t get a chance to say it quite this clearly to someone I loved, and now I am 100% committed to make sure that I don’t keep my mouth shut on this topic ever again. I will not minimize it; I will not wait until you’re ready to hear it. I am speaking to myself as much as I am speaking to you, perhaps more. For the only way I can truly help you is to first help myself.
I am committed to recharge. I’m committed to stop letting myself get burned out. Will you join me?
I’m on the journey, and I will be sharing some of my tools and techniques with you over the next few months. Let’s start a recharge revolution together!
Dr. Heidi Hanna has been a featured speaker at a variety of national and global conferences, including the Fortune Magazine Most Powerful Women in Business Summit, ESPN Women’s Leadership Summit, and the Million Dollar Round Table. Heidi is the CEO and founder of SYNERGY, an integrative neuroscience partnership that provides individuals and organizations with brain-based training. She also frequently lectures at the Canyon Ranch Resort and Spa in Tucson, Arizona. Heidi’s has published multiple books, including the New York Times Bestseller, The SHARP Solution: A Brain-Based Approach for Optimal Performance (Feb 2013), and the follow-up releases Stressaholic: 5 Steps to Transform Your Relationship With Stress (Jan 2014) and Recharge: Investment Strategies for Your Most Valuable Resource (March, 2015).
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This document has been commissioned by the Northern Ireland Departments to provide practical guidance on the policy-making process in the devolved administration. It is aimed mainly at Northern Ireland civil servants at all levels who are involved in policy development or review, but should be of use to anyone who needs to understand the policy-making process in the region. While the guide is written mainly to deal with policies which are initiated by Ministers and departments, many of the techniques which it advocates can equally be applied by District Councils and other public sector organisations in developing their own policies.
We couldn’t have asked for a better afternoon for our Sharing for Peace walk. There was a glorious bright sun at this very special spring time of the year. Green leaves were appearing on the trees and there were beautiful primroses and bluebells to be seen.
We commenced our walk at Tresillian and made our way towards the Tresillian river estuary. We had our first reading on Peace from the Baha’i faith with the splendid backdrop of the river. We continued until an open area looking over the river and followed readings from the Buddhist and Christian faiths. We had two young people as part of the group who particularly enjoyed jumping in the puddles and one individual in the group was an avid birdwatcher who showed us on his telescope shell-ducks in the distance.
Along a few more steps and then readings were read from the Pagan, Jewish and Hindu faith communities. If one closed your eyes sometimes it would be difficult to perceive which reading of faith came from each specific faith. Close to the village of St Clement’s we had our reading from the Muslim faith as well as a reading from the Unitarians.
Then there was a very special treat in store for us at St Clement’s village with a visit to Riverside Cottage which was open for the afternoon for charity as part of the National Garden Scheme. The small beautiful cottage garden at the front led onto a large back garden set into the hillside which had lovely views to the river. Also there were cups of tea and cake served which was very gratefully received.
Time to set back on our return walk with our final reading from Paul Haines who last year completed a walk for Peace from Rome to Jerusalem. He read moving text from a Palestinian Christian who had a dream for Peace in his land and surrounding countries.