id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
474
|
I bought something while traveling, and the exchange rate was wrong.
| 18
|
trimmed_train
|
1,404
|
Can I convert money into different currencies?
| 62
|
trimmed_train
|
9,542
|
Where can I have a new bank card sent to China?
| 24
|
trimmed_train
|
3,552
|
Why is this payment on my app
| 34
|
trimmed_train
|
3,283
|
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?
| 58
|
trimmed_train
|
3,600
|
There is a payment with my card which i definitely did not make by me .Never seen that it before.
| 34
|
trimmed_train
|
6,492
|
What source do my fund come from?
| 26
|
trimmed_train
|
1,583
|
What age do you have to be?
| 35
|
trimmed_train
|
1,051
|
Can I have it delivered on the date I need it delivered?
| 52
|
trimmed_train
|
7,537
|
I tried to do a transfer but it didn't go through.
| 41
|
trimmed_train
|
6,252
|
I can't get my card out of the ATM, what should I do now?
| 45
|
trimmed_train
|
1,912
|
Can third party fees affect a transfer?
| 59
|
trimmed_train
|
5,794
|
My statement does not reflect that a refund has been issued
| 51
|
trimmed_train
|
5,466
|
It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.
| 53
|
trimmed_train
|
9,722
|
I cannot get my google pay to work.
| 32
|
trimmed_train
|
7,996
|
Where do I top up?
| 57
|
trimmed_train
|
8,068
|
Where are your cards delivered to?
| 11
|
trimmed_train
|
9,054
|
What is the fee for a foreign currency exchange?
| 76
|
trimmed_train
|
3,813
|
What is the first step I need to make for being able to access my account?
| 29
|
trimmed_train
|
7,338
|
I would like to know how my friend would be able to send me money
| 47
|
trimmed_train
|
8,818
|
I believe my card has been compromised as there are funds showing that I did not receive.
| 49
|
trimmed_train
|
2,120
|
I did a transaction to a wrong account!
| 44
|
trimmed_train
|
6,244
|
I no longer want this account, what should I do?
| 15
|
trimmed_train
|
1,566
|
Can I start an account for my kids?
| 35
|
trimmed_train
|
1,966
|
I've been waiting for a top up to come through for over an hour and I need the funds now.
| 67
|
trimmed_train
|
5,815
|
I'm supposed to be getting a refund but it hasn't shown up, now what?
| 51
|
trimmed_train
|
590
|
There has been a charge pending on my account statement that I can't figue out it's for a dollar.
| 36
|
trimmed_train
|
3,646
|
i dont recognize a charge on my card
| 34
|
trimmed_train
|
1,178
|
When the time is right will this automatically replenish my balance?
| 5
|
trimmed_train
|
4,179
|
I anticipate getting a Visa card
| 64
|
trimmed_train
|
756
|
There should be a cash withdrawal that I haven't seen yet.
| 72
|
trimmed_train
|
3,820
|
Do you think you're asking for too much information about me?
| 29
|
trimmed_train
|
5,010
|
My card didn't work at the ATM in Notting Hill. Is my card working?
| 2
|
trimmed_train
|
8,033
|
can i use check to top up
| 57
|
trimmed_train
|
3,363
|
I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?
| 12
|
trimmed_train
|
1,988
|
I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.
| 67
|
trimmed_train
|
1,336
|
I seem to be unable to make any transactions.
| 74
|
trimmed_train
|
5,158
|
I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?
| 20
|
trimmed_train
|
1,523
|
oh my god I lost my card! what should I do?
| 65
|
trimmed_train
|
334
|
How are exchange rates determined?
| 4
|
trimmed_train
|
1,716
|
Can you unblock my blocked pin?
| 25
|
trimmed_train
|
5,942
|
my payment was rejected, do you know why?
| 19
|
trimmed_train
|
6,725
|
I think my card payment has been reverted
| 21
|
trimmed_train
|
3,775
|
I answered so many questions about my identity. Why do you need this info?
| 29
|
trimmed_train
|
3,346
|
I placed a cheque but the funds aren't there
| 12
|
trimmed_train
|
3,621
|
I'm not recognizing the card payment.
| 34
|
trimmed_train
|
6,728
|
I didn't cancel my card payment.
| 21
|
trimmed_train
|
1,743
|
I am locked out from entering my pin.
| 25
|
trimmed_train
|
6,074
|
How long does it take for pending transfer transactions to post?
| 13
|
trimmed_train
|
774
|
Do you know when the withdrawal will show?
| 72
|
trimmed_train
|
3,586
|
I don't think I made this payment that is showing up
| 34
|
trimmed_train
|
1,223
|
What about a auto top-up?
| 5
|
trimmed_train
|
214
|
What is the process to link the new card?
| 37
|
trimmed_train
|
5,423
|
I purchased this item and would like a refund
| 53
|
trimmed_train
|
1,853
|
Does it cost anything to transfer money for a top-up?
| 59
|
trimmed_train
|
9,759
|
Apple pay is not accepting my American Express card, can you assist me with this problem?
| 32
|
trimmed_train
|
3,019
|
Where do I have access to a virtual card?
| 28
|
trimmed_train
|
1,700
|
How do I take a block off my card?
| 25
|
trimmed_train
|
7,466
|
Is there a reason behind why my transfer did not work?
| 41
|
trimmed_train
|
7,154
|
Why can't I buy cryptocurrency on the app?
| 48
|
trimmed_train
|
3,560
|
I have a payment that I didn't make.
| 34
|
trimmed_train
|
807
|
What is a pending cash withdrawal?
| 72
|
trimmed_train
|
70
|
My card has not been delivered yet and its been a week since I ordered it, please help
| 23
|
trimmed_train
|
5,745
|
A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.
| 51
|
trimmed_train
|
4,131
|
Can I use visa or mastercard with your service
| 64
|
trimmed_train
|
8,078
|
I want a real card
| 11
|
trimmed_train
|
2,306
|
What is the maximum for top-ups?
| 9
|
trimmed_train
|
9,807
|
Please tell me the steps to verify my identity.
| 3
|
trimmed_train
|
166
|
How do I add an existing card to the app?
| 37
|
trimmed_train
|
8,279
|
The cash withdrawal I took seems to be off. The exchange rate is wrong.
| 61
|
trimmed_train
|
3,694
|
Changed details is essential, what steps do I take to do so?
| 31
|
trimmed_train
|
7,258
|
I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?
| 30
|
trimmed_train
|
702
|
I checked my statement and saw a charge of one pound, where is this charge coming from?
| 36
|
trimmed_train
|
270
|
Can you tell me how to get my card on the app?
| 37
|
trimmed_train
|
5,722
|
my refund has not hit my account yet
| 51
|
trimmed_train
|
9,551
|
How do I replace a card that's going to expire?
| 24
|
trimmed_train
|
2,013
|
how long are my top ups pending
| 67
|
trimmed_train
|
2,697
|
How do I know which payments I make will have additional fees? Where can I find this information online?
| 40
|
trimmed_train
|
7,608
|
How does a bank transfer for topping my account work?
| 70
|
trimmed_train
|
1,840
|
Do you offer SWIFT transfers?
| 59
|
trimmed_train
|
168
|
How do I link one of your card that I already have?
| 37
|
trimmed_train
|
1,009
|
Help! When will the card arrive at my home?
| 52
|
trimmed_train
|
3,497
|
If I see a payment in the app that I don't recognize, what should I do?
| 34
|
trimmed_train
|
3,765
|
Where do I go to update details?
| 31
|
trimmed_train
|
8,582
|
Problems with my top up
| 8
|
trimmed_train
|
8,280
|
I got cash abroad and the exchange rate applied is wrong
| 61
|
trimmed_train
|
2,523
|
I had to pay money for paying with my card.
| 40
|
trimmed_train
|
7,882
|
Do you charge extra for duplicate cards?
| 63
|
trimmed_train
|
5,641
|
I tried to do a transfer and it's saying it declined.
| 43
|
trimmed_train
|
9,266
|
Tell me how to renew my new card?
| 56
|
trimmed_train
|
8,411
|
How can I go about getting a disposable virtual card?
| 7
|
trimmed_train
|
7,958
|
How can I add physical money to my card?
| 57
|
trimmed_train
|
9,894
|
What countries do your accounts send and receive to?
| 68
|
trimmed_train
|
7,543
|
I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?
| 41
|
trimmed_train
|
577
|
What is this extra pound charge for?
| 36
|
trimmed_train
|
3,918
|
I'm unable to verify my identity
| 27
|
trimmed_train
|
9,713
|
Am I able to Top Up with Apply Pay?
| 32
|
trimmed_train
|
9,533
|
What happens if my card expires?
| 24
|
trimmed_train
|
4,313
|
What's the process for topping up my card?
| 54
|
trimmed_train
|
3,667
|
Where can I find how to change my name?
| 31
|
trimmed_train
|
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