id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
4,906 | I don't have my passcode to access the app. | 1 | trimmed_train |
175 | Can I reactivate a card? | 37 | trimmed_train |
6,707 | How long does it take for the money to show up in my account? | 69 | trimmed_train |
8,291 | how come when i got cash the exchange rate was different than it should be | 61 | trimmed_train |
9,926 | What countries do your services support? | 68 | trimmed_train |
8,488 | My credit card for was not approved for a top-up transaction. What happened? | 8 | trimmed_train |
854 | I have a cash withdrawal that says it's pending, why? | 72 | trimmed_train |
8,724 | I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take? | 71 | trimmed_train |
6,193 | I need to terminate my account. | 15 | trimmed_train |
4,609 | Are there any ATM's near me that accept this card? | 46 | trimmed_train |
5,037 | The ATM cancelled a transaction on me when I was trying to get some cash out. | 2 | trimmed_train |
7,185 | I got charged a fee for transferring money. | 30 | trimmed_train |
7,989 | how do i find top up for cash deposit | 57 | trimmed_train |
4,643 | i would like to dispute a direct debit payment | 17 | trimmed_train |
711 | Is the 1 pound charge going to be reimbursed on my card? | 36 | trimmed_train |
9,962 | If I don't live in the UK, can I still get a card? | 68 | trimmed_train |
2,324 | what are limits to top up | 9 | trimmed_train |
4,489 | I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away. | 75 | trimmed_train |
3,189 | Why didn't my top up work? | 58 | trimmed_train |
2,733 | My cash transaction isn't showing on my account | 16 | trimmed_train |
2,511 | There was a fee charged when I paid with my card. | 40 | trimmed_train |
492 | I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate? | 18 | trimmed_train |
9,149 | What top up charges are there for US cards? | 73 | trimmed_train |
3,506 | I'm checking the app and I see a payment that's not mine. | 34 | trimmed_train |
5,640 | I can't seem to figure out why my transfers are getting declined. | 43 | trimmed_train |
6,056 | I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take? | 13 | trimmed_train |
7,702 | How do I find the top-up verification code? | 55 | trimmed_train |
8,057 | Is it possible to get a physical card? | 11 | trimmed_train |
3,904 | Why is my identity not being verified? | 27 | trimmed_train |
3,270 | Explain why my top up would be reverted. | 58 | trimmed_train |
5,685 | A refund is taking too long. | 51 | trimmed_train |
876 | my cash withdrawal has not come out of my account yet. | 72 | trimmed_train |
3,334 | When will my deposit from this morning show up? | 12 | trimmed_train |
3,158 | For what reason did my top-up get cancelled? | 58 | trimmed_train |
5,652 | Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working. | 43 | trimmed_train |
6,391 | I should only have one charge, but it shows two. | 66 | trimmed_train |
2,830 | I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up? | 16 | trimmed_train |
5,449 | Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. | 53 | trimmed_train |
8,379 | Can you tell me about these disposable virtual cards? | 7 | trimmed_train |
7,728 | How to verify top up card? | 55 | trimmed_train |
1,555 | My card was stolen last night. | 65 | trimmed_train |
960 | I'm interested in holding and exchange for flat currencies, what do you support? | 6 | trimmed_train |
477 | It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much! | 18 | trimmed_train |
6,665 | How quickly can I transfer something to China? | 69 | trimmed_train |
1,522 | My card has gone missing. | 65 | trimmed_train |
4,300 | I used my card to top-up but the money is gone! | 54 | trimmed_train |
4,903 | How can I reset my passcode? | 1 | trimmed_train |
3,543 | There is a record of payment I never submitted on the app. | 34 | trimmed_train |
7,101 | My transfer to a beneficiary was rejected. | 48 | trimmed_train |
3,191 | How does my top-up got cancelled? | 58 | trimmed_train |
9,487 | Why was there a fee with my cash withdrawal? | 39 | trimmed_train |
3,878 | I keep being asked to verify my identity. Is this normal? | 29 | trimmed_train |
5,456 | I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up. | 53 | trimmed_train |
3,494 | I have an unusual payment in my statement | 34 | trimmed_train |
5,947 | My payment has been declined several times. Can you help me? | 19 | trimmed_train |
6,385 | My account is showing a double charge. | 66 | trimmed_train |
8,519 | I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me? | 8 | trimmed_train |
7,095 | I was unable to transfer money to a beneficiary. | 48 | trimmed_train |
48 | Can I track when my card will be delivered? | 23 | trimmed_train |
8,922 | What is the strange cash withdrawal on my statement? | 49 | trimmed_train |
5,293 | I think my phone was stolen. What can I do? | 38 | trimmed_train |
8,988 | is there a frequent currency discount? | 76 | trimmed_train |
8,254 | I was needing you to see if the exchange rate is correct from when i got cash | 61 | trimmed_train |
5,549 | While doing a transfer, it says declined. | 43 | trimmed_train |
2,967 | Is American Express accepted? | 14 | trimmed_train |
8,269 | My exchange rate is wrong when I get cash. | 61 | trimmed_train |
1,549 | Is there any way for you to find my card? | 65 | trimmed_train |
995 | I would like to know which fiat currencies are recognized by your organization. | 6 | trimmed_train |
8,849 | Please help me figure out the reason for the odd withdrawal amount from my account? | 49 | trimmed_train |
4,464 | How do I stop fraud to my account? | 75 | trimmed_train |
4,183 | Can I choose between Visa or MasterCard? | 64 | trimmed_train |
7,497 | What went wrong when I tried to do my transfer? | 41 | trimmed_train |
7,253 | Someone made a mistake on my money transfer because I was charged extra fees. | 30 | trimmed_train |
8,773 | Balance is not up to date. | 71 | trimmed_train |
7,306 | I transferred money to a receiver within the EU and they received a lesser amount than expected. Now I will have to send additional money to the receiver in order to make up the difference. I'm not sure what went wrong, can you please advise? | 30 | trimmed_train |
543 | I didn't receive the correct exchange rate for an item that I bought. | 18 | trimmed_train |
7,837 | Can I have a supplementary card? | 63 | trimmed_train |
4,816 | I am unable to access my app due to forgetting my passcode. | 1 | trimmed_train |
8,293 | How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees. | 61 | trimmed_train |
6,929 | I think my pin has been compromised, what do I do? | 22 | trimmed_train |
560 | The exchange rate is bad. Are you sure this is the exchange rate? | 18 | trimmed_train |
6,697 | Will it take more than 3 days for my transfer to reach my account? | 69 | trimmed_train |
9,860 | why do I need to show ID | 3 | trimmed_train |
7,492 | Why didn't this transfer work? | 41 | trimmed_train |
937 | Is EUR one of the currencies you deal with? | 6 | trimmed_train |
9,055 | Do I need to pay more for exchanging currencies? | 76 | trimmed_train |
3,966 | Why is my identity not verified? | 27 | trimmed_train |
3,362 | Dude I put money in the ATM last week but it ain't there! I need the money now figure this out! | 12 | trimmed_train |
1,776 | Can you unblock my pin because I put the wrong one too many times. | 25 | trimmed_train |
7,870 | Will I get charged for sending out more cards? | 63 | trimmed_train |
3,785 | which identity details are required | 29 | trimmed_train |
9,703 | where do I top up my google pay? | 32 | trimmed_train |
6,561 | How can I tell the source for my available funds? | 26 | trimmed_train |
1,706 | My PIN is locked, how do I unlock it? | 25 | trimmed_train |
1,945 | I topped up but it isn't in my account | 67 | trimmed_train |
8,271 | When I got cash the exchange rate was wrong | 61 | trimmed_train |
5,367 | Everything was stolen from me. I can't use the app. Please advise. | 38 | trimmed_train |
4,660 | I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this? | 17 | trimmed_train |
4,653 | Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago. | 17 | trimmed_train |
4,415 | I must make several disposable cards every day. | 50 | trimmed_train |
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