generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
328	from where are coming your exchange rates?	4	trimmed_train
3,347	The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?	12	trimmed_train
8,909	There's a cash withdrawal on my account that I didn't make	49	trimmed_train
743	Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?	72	trimmed_train
2,913	I am adding money, what currencies do you accept to do this?	14	trimmed_train
3,953	The app doesn't believe its me.	27	trimmed_train
32	Has my card been lost in delivery?	23	trimmed_train
9,924	Can I apply for one of your cards if I live in the EU?	68	trimmed_train
8,143	I need a physical card. What are the fees?	11	trimmed_train
4,081	Where do I find my card PIN?	33	trimmed_train
427	I was using a foreign currecy to make a payment and the applied the wrong rate.	18	trimmed_train
9,933	Will my new card work outside of the EU?	68	trimmed_train
6,332	I have a duplicate charge	66	trimmed_train
5,721	I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is?	51	trimmed_train
2,127	Help me cancel a transfer.	44	trimmed_train
2,716	Where is my last money transaction	16	trimmed_train
9,295	I just got a new card how do I get it to start working?	56	trimmed_train
1,705	I enetered the wrong information, I need my account unblocked How do I do that?	25	trimmed_train
8,941	My app says I withdraw funds from my account through an ATM.	49	trimmed_train
7,942	How can I put more money into my account?	57	trimmed_train
3,412	I haven't received the cash from the check I deposited.	12	trimmed_train
1,634	How old do my kids need to be to open an account?	35	trimmed_train
9,096	If I top up using a European card is there a charge?	73	trimmed_train
6,473	I have been charged twice for the same thing!	66	trimmed_train
8,224	I think I was charged a different exchange rate than what was posted at the time.	61	trimmed_train
6,484	What are the sources for the funds in my account?	26	trimmed_train
6,603	How long will this transfer from europe take?	69	trimmed_train
8,047	How much does it cost for a physical card?	11	trimmed_train
682	There is an unexplained $1 charge on my statement, can you please explain this to me?	36	trimmed_train
6,160	How do I delete my account now	15	trimmed_train
6,602	Does a US transfer take long	69	trimmed_train
3,547	Why do I have a strange payment on my statement?	34	trimmed_train
3,125	Is there a list of where I can use my card?	60	trimmed_train
1,816	What is the reason when I tried to pay contactless at the bus, it didnt work?	42	trimmed_train
5,443	Can I receive a refund for an item I purchased?	53	trimmed_train
169	If I have a physical card can I link it?	37	trimmed_train
3,822	Can I use my account although the identity verification has not been accepted yet?	29	trimmed_train
3,214	My top up was rejected. Why?	58	trimmed_train
4,354	What are the disposable cards restrictions?	50	trimmed_train
9,383	Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?	39	trimmed_train
6,170	I would like to cancel my account.	15	trimmed_train
844	Is there any reason my cash withdrawal still shows as pending?	72	trimmed_train
9,473	What was the extra charge for withdrawing money?	39	trimmed_train
6,101	How long do I wait for a transfer to take?	13	trimmed_train
1,032	How long will this take to get to me?	52	trimmed_train
4,826	I forgot my code	1	trimmed_train
2,996	I need to know if you will accept my credit card.	14	trimmed_train
7,137	I couldn't transfer money to a beneficiery	48	trimmed_train
1,591	If I want to get an account for my daughter, can I do that?	35	trimmed_train
7,876	Can I get spare cards?	63	trimmed_train
2,060	new customer and filling gas for the first time today, not working,	67	trimmed_train
4,954	Is my card broken? I can't get cash out of the ATM	2	trimmed_train
2,596	I have a fee and I don't know why	40	trimmed_train
133	I need to track the card sent to me.	23	trimmed_train
7,842	Can you send me more cards for my account?	63	trimmed_train
8,820	My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.	49	trimmed_train
2,682	what is this extra charge with my purchase?	40	trimmed_train
1,877	do you have a fee for receiving a SEPA transfer?	59	trimmed_train
6,218	I would like to delete my account. I'm not happy with the service you're providing	15	trimmed_train
3,399	I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please	12	trimmed_train
9,827	what documentation do I need for the identity check?	3	trimmed_train
6,951	How do I go about changing my PIN?	22	trimmed_train
5,809	Why did I not get my refund yet?	51	trimmed_train
4,452	On my disposable card, is there a transaction limit?	50	trimmed_train
9,716	Could google pay and top up be together?	32	trimmed_train
7,094	the transfer to an account wasn't allowed is there any other way for me to do it	48	trimmed_train
2,199	I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?	44	trimmed_train
8,003	Where can I deposit cash to top up?	57	trimmed_train
1,534	I need to order a new card as my other one was stolen.	65	trimmed_train
8,072	Is a physical card also available	11	trimmed_train
8,745	I transferred some money but the balance stayed the same.	71	trimmed_train
8,541	I have the funds, why can I not use my top-up?	8	trimmed_train
6,247	An ATM machine didn't give me back my card.	45	trimmed_train
9,402	Why was I charged for getting cash?	39	trimmed_train
4,638	There is a Direct Debit that looks suspicious.	17	trimmed_train
8,838	Some cash shows up on my app.	49	trimmed_train
3,735	is there a way to change name?	31	trimmed_train
8,147	Is payment required to get a card of my own?	11	trimmed_train
9,177	How much does top up fees cost?	73	trimmed_train
6,381	I was charged more than once in a single transaction	66	trimmed_train
1,030	can I choose delivery times to suite me?	52	trimmed_train
4,552	Which ATMs am I allowed to get money from?	46	trimmed_train
2,139	Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through.	44	trimmed_train
1,598	What would the age limit be?	35	trimmed_train
8,587	What was the issue with my topping up?	8	trimmed_train
3,790	Why does my identity need to be verified?	29	trimmed_train
1,615	From which age can my kids use your service?	35	trimmed_train
7,429	Is there a reason that my transfer failed?	41	trimmed_train
6,730	How come the money from the merchant appeared back into my account?	21	trimmed_train
9,576	Tell me how to replace my expired card.	24	trimmed_train
6,392	My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.	66	trimmed_train
9,736	Can I use my Apple watch to fill my gas tank?	32	trimmed_train
6,296	What do I do after the ATM takes my card.	45	trimmed_train
5,518	How do I return something for a full refund?	53	trimmed_train
3,877	What is the identity check for?	29	trimmed_train
3,973	Why am I unable verify my id?	27	trimmed_train
8,646	Is there a longer processing time for international bank transfers?	71	trimmed_train
7,322	Why do I get a fee every time I transfer?	30	trimmed_train
5,070	This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money	2	trimmed_train
8,030	i have been trying to top up my account with a check but it won't work	57	trimmed_train

328

from where are coming your exchange rates?

4

trimmed_train

3,347

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

12

trimmed_train

8,909

There's a cash withdrawal on my account that I didn't make

49

trimmed_train

743

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

72

trimmed_train

2,913

I am adding money, what currencies do you accept to do this?

14

trimmed_train

3,953

The app doesn't believe its me.

27

trimmed_train

32

Has my card been lost in delivery?

23

trimmed_train

9,924

Can I apply for one of your cards if I live in the EU?

68

trimmed_train

8,143

I need a physical card. What are the fees?

11

trimmed_train

4,081

Where do I find my card PIN?

33

trimmed_train

427

I was using a foreign currecy to make a payment and the applied the wrong rate.

18

trimmed_train

9,933

Will my new card work outside of the EU?

68

trimmed_train

6,332

I have a duplicate charge

66

trimmed_train

5,721

I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is?

51

trimmed_train

2,127

Help me cancel a transfer.

44

trimmed_train

2,716

Where is my last money transaction

16

trimmed_train

9,295

I just got a new card how do I get it to start working?

56

trimmed_train

1,705

I enetered the wrong information, I need my account unblocked How do I do that?

25

trimmed_train

8,941

My app says I withdraw funds from my account through an ATM.

49

trimmed_train

7,942

How can I put more money into my account?

57

trimmed_train

3,412

I haven't received the cash from the check I deposited.

12

trimmed_train

1,634

How old do my kids need to be to open an account?

35

trimmed_train

9,096

If I top up using a European card is there a charge?

73

trimmed_train

6,473

I have been charged twice for the same thing!

66

trimmed_train

8,224

I think I was charged a different exchange rate than what was posted at the time.

61

trimmed_train

6,484

What are the sources for the funds in my account?

26

trimmed_train

6,603

How long will this transfer from europe take?

69

trimmed_train

8,047

How much does it cost for a physical card?

11

trimmed_train

682

There is an unexplained $1 charge on my statement, can you please explain this to me?

36

trimmed_train

6,160

How do I delete my account now

15

trimmed_train

6,602

Does a US transfer take long

69

trimmed_train

3,547

Why do I have a strange payment on my statement?

34

trimmed_train

3,125

Is there a list of where I can use my card?

60

trimmed_train

1,816

What is the reason when I tried to pay contactless at the bus, it didnt work?

42

trimmed_train

5,443

Can I receive a refund for an item I purchased?

53

trimmed_train

169

If I have a physical card can I link it?

37

trimmed_train

3,822

Can I use my account although the identity verification has not been accepted yet?

29

trimmed_train

3,214

My top up was rejected. Why?

58

trimmed_train

4,354

What are the disposable cards restrictions?

50

trimmed_train

9,383

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

39

trimmed_train

6,170

I would like to cancel my account.

15

trimmed_train

844

Is there any reason my cash withdrawal still shows as pending?

72

trimmed_train

9,473

What was the extra charge for withdrawing money?

39

trimmed_train

6,101

How long do I wait for a transfer to take?

13

trimmed_train

1,032

How long will this take to get to me?

52

trimmed_train

4,826

I forgot my code

1

trimmed_train

2,996

I need to know if you will accept my credit card.

14

trimmed_train

7,137

I couldn't transfer money to a beneficiery

48

trimmed_train

1,591

If I want to get an account for my daughter, can I do that?

35

trimmed_train

7,876

Can I get spare cards?

63

trimmed_train

2,060

new customer and filling gas for the first time today, not working,

67

trimmed_train

4,954

Is my card broken? I can't get cash out of the ATM

2

trimmed_train

2,596

I have a fee and I don't know why

40

trimmed_train

133

I need to track the card sent to me.

23

trimmed_train

7,842

Can you send me more cards for my account?

63

trimmed_train

8,820

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

49

trimmed_train

2,682

what is this extra charge with my purchase?

40

trimmed_train

1,877

do you have a fee for receiving a SEPA transfer?

59

trimmed_train

6,218

I would like to delete my account. I'm not happy with the service you're providing

15

trimmed_train

3,399

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

12

trimmed_train

9,827

what documentation do I need for the identity check?

3

trimmed_train

6,951

How do I go about changing my PIN?

22

trimmed_train

5,809

Why did I not get my refund yet?

51

trimmed_train

4,452

On my disposable card, is there a transaction limit?

50

trimmed_train

9,716

Could google pay and top up be together?

32

trimmed_train

7,094

the transfer to an account wasn't allowed is there any other way for me to do it

48

trimmed_train

2,199

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

44

trimmed_train

8,003

Where can I deposit cash to top up?

57

trimmed_train

1,534

I need to order a new card as my other one was stolen.

65

trimmed_train

8,072

Is a physical card also available

11

trimmed_train

8,745

I transferred some money but the balance stayed the same.

71

trimmed_train

8,541

I have the funds, why can I not use my top-up?

8

trimmed_train

6,247

An ATM machine didn't give me back my card.

45

trimmed_train

9,402

Why was I charged for getting cash?

39

trimmed_train

4,638

There is a Direct Debit that looks suspicious.

17

trimmed_train

8,838

Some cash shows up on my app.

49

trimmed_train

3,735

is there a way to change name?

31

trimmed_train

8,147

Is payment required to get a card of my own?

11

trimmed_train

9,177

How much does top up fees cost?

73

trimmed_train

6,381

I was charged more than once in a single transaction

66

trimmed_train

1,030

can I choose delivery times to suite me?

52

trimmed_train

4,552

Which ATMs am I allowed to get money from?

46

trimmed_train

2,139

Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through.

44

trimmed_train

1,598

What would the age limit be?

35

trimmed_train

8,587

What was the issue with my topping up?

8

trimmed_train

3,790

Why does my identity need to be verified?

29

trimmed_train

1,615

From which age can my kids use your service?

35

trimmed_train

7,429

Is there a reason that my transfer failed?

41

trimmed_train

6,730

How come the money from the merchant appeared back into my account?

21

trimmed_train

9,576

Tell me how to replace my expired card.

24

trimmed_train

6,392

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

66

trimmed_train

9,736

Can I use my Apple watch to fill my gas tank?

32

trimmed_train

6,296

What do I do after the ATM takes my card.

45

trimmed_train

5,518

How do I return something for a full refund?

53

trimmed_train

3,877

What is the identity check for?

29

trimmed_train

3,973

Why am I unable verify my id?

27

trimmed_train

8,646

Is there a longer processing time for international bank transfers?

71

trimmed_train

7,322

Why do I get a fee every time I transfer?

30

trimmed_train

5,070

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

2

trimmed_train

8,030

i have been trying to top up my account with a check but it won't work

57

trimmed_train