id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
328 | from where are coming your exchange rates? | 4 | trimmed_train |
3,347 | The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue? | 12 | trimmed_train |
8,909 | There's a cash withdrawal on my account that I didn't make | 49 | trimmed_train |
743 | Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back? | 72 | trimmed_train |
2,913 | I am adding money, what currencies do you accept to do this? | 14 | trimmed_train |
3,953 | The app doesn't believe its me. | 27 | trimmed_train |
32 | Has my card been lost in delivery? | 23 | trimmed_train |
9,924 | Can I apply for one of your cards if I live in the EU? | 68 | trimmed_train |
8,143 | I need a physical card. What are the fees? | 11 | trimmed_train |
4,081 | Where do I find my card PIN? | 33 | trimmed_train |
427 | I was using a foreign currecy to make a payment and the applied the wrong rate. | 18 | trimmed_train |
9,933 | Will my new card work outside of the EU? | 68 | trimmed_train |
6,332 | I have a duplicate charge | 66 | trimmed_train |
5,721 | I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is? | 51 | trimmed_train |
2,127 | Help me cancel a transfer. | 44 | trimmed_train |
2,716 | Where is my last money transaction | 16 | trimmed_train |
9,295 | I just got a new card how do I get it to start working? | 56 | trimmed_train |
1,705 | I enetered the wrong information, I need my account unblocked How do I do that? | 25 | trimmed_train |
8,941 | My app says I withdraw funds from my account through an ATM. | 49 | trimmed_train |
7,942 | How can I put more money into my account? | 57 | trimmed_train |
3,412 | I haven't received the cash from the check I deposited. | 12 | trimmed_train |
1,634 | How old do my kids need to be to open an account? | 35 | trimmed_train |
9,096 | If I top up using a European card is there a charge? | 73 | trimmed_train |
6,473 | I have been charged twice for the same thing! | 66 | trimmed_train |
8,224 | I think I was charged a different exchange rate than what was posted at the time. | 61 | trimmed_train |
6,484 | What are the sources for the funds in my account? | 26 | trimmed_train |
6,603 | How long will this transfer from europe take? | 69 | trimmed_train |
8,047 | How much does it cost for a physical card? | 11 | trimmed_train |
682 | There is an unexplained $1 charge on my statement, can you please explain this to me? | 36 | trimmed_train |
6,160 | How do I delete my account now | 15 | trimmed_train |
6,602 | Does a US transfer take long | 69 | trimmed_train |
3,547 | Why do I have a strange payment on my statement? | 34 | trimmed_train |
3,125 | Is there a list of where I can use my card? | 60 | trimmed_train |
1,816 | What is the reason when I tried to pay contactless at the bus, it didnt work? | 42 | trimmed_train |
5,443 | Can I receive a refund for an item I purchased? | 53 | trimmed_train |
169 | If I have a physical card can I link it? | 37 | trimmed_train |
3,822 | Can I use my account although the identity verification has not been accepted yet? | 29 | trimmed_train |
3,214 | My top up was rejected. Why? | 58 | trimmed_train |
4,354 | What are the disposable cards restrictions? | 50 | trimmed_train |
9,383 | Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain? | 39 | trimmed_train |
6,170 | I would like to cancel my account. | 15 | trimmed_train |
844 | Is there any reason my cash withdrawal still shows as pending? | 72 | trimmed_train |
9,473 | What was the extra charge for withdrawing money? | 39 | trimmed_train |
6,101 | How long do I wait for a transfer to take? | 13 | trimmed_train |
1,032 | How long will this take to get to me? | 52 | trimmed_train |
4,826 | I forgot my code | 1 | trimmed_train |
2,996 | I need to know if you will accept my credit card. | 14 | trimmed_train |
7,137 | I couldn't transfer money to a beneficiery | 48 | trimmed_train |
1,591 | If I want to get an account for my daughter, can I do that? | 35 | trimmed_train |
7,876 | Can I get spare cards? | 63 | trimmed_train |
2,060 | new customer and filling gas for the first time today, not working, | 67 | trimmed_train |
4,954 | Is my card broken? I can't get cash out of the ATM | 2 | trimmed_train |
2,596 | I have a fee and I don't know why | 40 | trimmed_train |
133 | I need to track the card sent to me. | 23 | trimmed_train |
7,842 | Can you send me more cards for my account? | 63 | trimmed_train |
8,820 | My wallet was just stolen and I see my account already has a withdrawal. Can you please help me. | 49 | trimmed_train |
2,682 | what is this extra charge with my purchase? | 40 | trimmed_train |
1,877 | do you have a fee for receiving a SEPA transfer? | 59 | trimmed_train |
6,218 | I would like to delete my account. I'm not happy with the service you're providing | 15 | trimmed_train |
3,399 | I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please | 12 | trimmed_train |
9,827 | what documentation do I need for the identity check? | 3 | trimmed_train |
6,951 | How do I go about changing my PIN? | 22 | trimmed_train |
5,809 | Why did I not get my refund yet? | 51 | trimmed_train |
4,452 | On my disposable card, is there a transaction limit? | 50 | trimmed_train |
9,716 | Could google pay and top up be together? | 32 | trimmed_train |
7,094 | the transfer to an account wasn't allowed is there any other way for me to do it | 48 | trimmed_train |
2,199 | I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help? | 44 | trimmed_train |
8,003 | Where can I deposit cash to top up? | 57 | trimmed_train |
1,534 | I need to order a new card as my other one was stolen. | 65 | trimmed_train |
8,072 | Is a physical card also available | 11 | trimmed_train |
8,745 | I transferred some money but the balance stayed the same. | 71 | trimmed_train |
8,541 | I have the funds, why can I not use my top-up? | 8 | trimmed_train |
6,247 | An ATM machine didn't give me back my card. | 45 | trimmed_train |
9,402 | Why was I charged for getting cash? | 39 | trimmed_train |
4,638 | There is a Direct Debit that looks suspicious. | 17 | trimmed_train |
8,838 | Some cash shows up on my app. | 49 | trimmed_train |
3,735 | is there a way to change name? | 31 | trimmed_train |
8,147 | Is payment required to get a card of my own? | 11 | trimmed_train |
9,177 | How much does top up fees cost? | 73 | trimmed_train |
6,381 | I was charged more than once in a single transaction | 66 | trimmed_train |
1,030 | can I choose delivery times to suite me? | 52 | trimmed_train |
4,552 | Which ATMs am I allowed to get money from? | 46 | trimmed_train |
2,139 | Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through. | 44 | trimmed_train |
1,598 | What would the age limit be? | 35 | trimmed_train |
8,587 | What was the issue with my topping up? | 8 | trimmed_train |
3,790 | Why does my identity need to be verified? | 29 | trimmed_train |
1,615 | From which age can my kids use your service? | 35 | trimmed_train |
7,429 | Is there a reason that my transfer failed? | 41 | trimmed_train |
6,730 | How come the money from the merchant appeared back into my account? | 21 | trimmed_train |
9,576 | Tell me how to replace my expired card. | 24 | trimmed_train |
6,392 | My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back ont... | 66 | trimmed_train |
9,736 | Can I use my Apple watch to fill my gas tank? | 32 | trimmed_train |
6,296 | What do I do after the ATM takes my card. | 45 | trimmed_train |
5,518 | How do I return something for a full refund? | 53 | trimmed_train |
3,877 | What is the identity check for? | 29 | trimmed_train |
3,973 | Why am I unable verify my id? | 27 | trimmed_train |
8,646 | Is there a longer processing time for international bank transfers? | 71 | trimmed_train |
7,322 | Why do I get a fee every time I transfer? | 30 | trimmed_train |
5,070 | This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money | 2 | trimmed_train |
8,030 | i have been trying to top up my account with a check but it won't work | 57 | trimmed_train |
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