id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
1,203 | Can topping up be automatic? | 5 | trimmed_train |
276 | Can I link your physical card | 37 | trimmed_train |
3,449 | I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet. It's been a day already! | 12 | trimmed_train |
5,762 | Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up. | 51 | trimmed_train |
3,525 | There are some charges that I don't recognize. It happened days ago. Can I get these charges back? Should I cancel my card? | 34 | trimmed_train |
3,991 | Help my prove my identity. | 27 | trimmed_train |
1,590 | What is the minimum age required to open an account with your service? | 35 | trimmed_train |
5,157 | I don't understand why my card payment is pending. It has been pending for too long. Why is this and when might it go through? | 20 | trimmed_train |
4,461 | I think my account has been hacked there are charges on there I don't recognize. | 75 | trimmed_train |
8,014 | Am I able to top up with this cheque I received? | 57 | trimmed_train |
6,906 | Can you tell me how to change my PIN? | 22 | trimmed_train |
8,124 | At which locations can I order a card? | 11 | trimmed_train |
2,735 | When are you going to transfer the money? | 16 | trimmed_train |
4,779 | I see an unfamiliar Direct Debit payment. | 17 | trimmed_train |
7,561 | I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system? | 41 | trimmed_train |
3,138 | Which merchants accept this card? | 60 | trimmed_train |
1,899 | Will I be charged for receiving the money? | 59 | trimmed_train |
9,683 | Does Google Pay offer a top up option? | 32 | trimmed_train |
6,904 | Can I change my pin at an atm? | 22 | trimmed_train |
4,981 | Has my account been frozen? I tried to use my card but the ATM would not dispense cash. | 2 | trimmed_train |
3,996 | Where can I get my card PIN? | 33 | trimmed_train |
9,977 | What countries can I use the card in? | 68 | trimmed_train |
5,111 | I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear? | 20 | trimmed_train |
5,487 | Do you have a return policy? | 53 | trimmed_train |
4,995 | Why can't I withdraw cash from this ATM? | 2 | trimmed_train |
4,128 | I am interested in a Visa or Mastercard. Do you offer them? | 64 | trimmed_train |
4,590 | I need to withdraw money. Where can I do that? | 46 | trimmed_train |
8,015 | I would like to pay by cheque. | 57 | trimmed_train |
3,156 | Has my top-up been cancelled? | 58 | trimmed_train |
7,191 | Why am I seeing a transfer fee on my bank statement? | 30 | trimmed_train |
6,002 | What is the reason a transfer shows as pending? | 13 | trimmed_train |
336 | Please explain your exchange rate policy. | 4 | trimmed_train |
8,512 | My top-up didn't go through | 8 | trimmed_train |
826 | I am not seeing recent cash withdrawal on my account. | 72 | trimmed_train |
559 | Last Saturday, I made a payment and the exchange rate was wrong. I was charged too much. | 18 | trimmed_train |
9,953 | Are you only able to get a card if you're in the UK? | 68 | trimmed_train |
7,313 | I think I have an extra transfer charge. | 30 | trimmed_train |
4,194 | Is it possible to obtain both a Visa and a Mastercard from you? | 64 | trimmed_train |
7,563 | Why can't my transfer complete? | 41 | trimmed_train |
7,804 | Are extra charges added for sending out additional cards? | 63 | trimmed_train |
812 | how long will my cash withdrawal be pending for? | 72 | trimmed_train |
8,593 | I could not get the top-up to go through | 8 | trimmed_train |
5,360 | My phone has been stolen. | 38 | trimmed_train |
893 | Can exchanged be made to EUR? | 6 | trimmed_train |
4,494 | What should I do if I think there are unauthorized transactions? | 75 | trimmed_train |
6,465 | I've got a repeated tranasaction on my card. | 66 | trimmed_train |
5,986 | Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed. I tried three times to use it and it kept being declined. I was very embarrassed standing there trying to buy my groceries. | 19 | trimmed_train |
2,753 | Why is it taking so long for a transfer to complete! | 16 | trimmed_train |
3,744 | How can I update my personal information after moving? | 31 | trimmed_train |
8,522 | I think the top up failed | 8 | trimmed_train |
2,175 | Can I stop a transaction? | 44 | trimmed_train |
6,548 | Can I see my available money? | 26 | trimmed_train |
1,037 | How long is a delivery to the US? | 52 | trimmed_train |
3,371 | I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong? | 12 | trimmed_train |
9,745 | How to activate Google Pay for top up? | 32 | trimmed_train |
8,689 | I added money through a bank transfer and it is not showing in my balance. | 71 | trimmed_train |
9,871 | What form of identification is accepted? | 3 | trimmed_train |
7,566 | How do I transfer money into my account? | 70 | trimmed_train |
7,774 | Do i need to verify my top up? | 55 | trimmed_train |
51 | Is there a way I can get my card expedited? | 23 | trimmed_train |
718 | Why is there an additional fee showing on the statement I received? | 36 | trimmed_train |
3,090 | why hasn't my virtual card come yet? | 28 | trimmed_train |
7,225 | who charged my card | 30 | trimmed_train |
6,797 | Why was a payment cancelled on my account? | 21 | trimmed_train |
1,830 | What would I be charged in receiving a SEPA transfer? | 59 | trimmed_train |
2,601 | I think I was wrongly charged in a recent transaction when I used my card. | 40 | trimmed_train |
5,186 | Why hasn't my payment gone through? | 20 | trimmed_train |
8,564 | I tried to top up but the app rejected it. | 8 | trimmed_train |
9,444 | I have been charged a fee for getting cash | 39 | trimmed_train |
521 | I made an international purchase, but the exchange rate was wrong | 18 | trimmed_train |
1,411 | Is there a way to make my money usable in another country? | 62 | trimmed_train |
4,604 | Tell me what ATMs take this card. | 46 | trimmed_train |
1,340 | I am having problems with my physical card. | 74 | trimmed_train |
7,347 | What are the steps for getting money from a friend? | 47 | trimmed_train |
660 | Why was I charged more than I should have been? | 36 | trimmed_train |
855 | I took out money from the ATM and it's still showing as pending? | 72 | trimmed_train |
3,337 | My balance doesn't show my deposit. | 12 | trimmed_train |
5,062 | Why was my cash withdrawal cancelled at the ATM? | 2 | trimmed_train |
5,691 | I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller. | 51 | trimmed_train |
628 | In my statement, I got a €1 extra fee. | 36 | trimmed_train |
7,961 | How do I top up by cheque? | 57 | trimmed_train |
4,612 | Which ATMs accept this circuit board ? | 46 | trimmed_train |
1,586 | What are the requirements to open an account for a minor? | 35 | trimmed_train |
9,079 | how much does it cost to add money | 73 | trimmed_train |
1,356 | The card that I have isn't working. This is the physical card. | 74 | trimmed_train |
7,272 | Why did I get charged for a transfer? | 30 | trimmed_train |
1,552 | Can you help me retrieve my card? | 65 | trimmed_train |
4,933 | I couldnt get cash in an ATM | 2 | trimmed_train |
5,344 | What should I do if I lost my phone? | 38 | trimmed_train |
2,803 | Why is my transaction taking so long to complete? | 16 | trimmed_train |
6,220 | Your service is bad. Close my account. | 15 | trimmed_train |
488 | I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange. | 18 | trimmed_train |
535 | The exchange rate used on your app is really bad. I'm considering closing my account because of it. | 18 | trimmed_train |
2,675 | I got charged for with a fee for paying with my card. | 40 | trimmed_train |
7,055 | Explain why I can't do a transfer to an account. | 48 | trimmed_train |
2,673 | Why is there a fee associated with card use? | 40 | trimmed_train |
6,483 | Can I check to see where the funds came from? | 26 | trimmed_train |
2,148 | I need to reverse a transaction | 44 | trimmed_train |
5,559 | Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening . | 43 | trimmed_train |
3,916 | The app failed to verify my id. | 27 | trimmed_train |
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