id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,203
|
Can topping up be automatic?
| 5
|
trimmed_train
|
276
|
Can I link your physical card
| 37
|
trimmed_train
|
3,449
|
I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet. It's been a day already!
| 12
|
trimmed_train
|
5,762
|
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.
| 51
|
trimmed_train
|
3,525
|
There are some charges that I don't recognize. It happened days ago. Can I get these charges back? Should I cancel my card?
| 34
|
trimmed_train
|
3,991
|
Help my prove my identity.
| 27
|
trimmed_train
|
1,590
|
What is the minimum age required to open an account with your service?
| 35
|
trimmed_train
|
5,157
|
I don't understand why my card payment is pending. It has been pending for too long. Why is this and when might it go through?
| 20
|
trimmed_train
|
4,461
|
I think my account has been hacked there are charges on there I don't recognize.
| 75
|
trimmed_train
|
8,014
|
Am I able to top up with this cheque I received?
| 57
|
trimmed_train
|
6,906
|
Can you tell me how to change my PIN?
| 22
|
trimmed_train
|
8,124
|
At which locations can I order a card?
| 11
|
trimmed_train
|
2,735
|
When are you going to transfer the money?
| 16
|
trimmed_train
|
4,779
|
I see an unfamiliar Direct Debit payment.
| 17
|
trimmed_train
|
7,561
|
I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?
| 41
|
trimmed_train
|
3,138
|
Which merchants accept this card?
| 60
|
trimmed_train
|
1,899
|
Will I be charged for receiving the money?
| 59
|
trimmed_train
|
9,683
|
Does Google Pay offer a top up option?
| 32
|
trimmed_train
|
6,904
|
Can I change my pin at an atm?
| 22
|
trimmed_train
|
4,981
|
Has my account been frozen? I tried to use my card but the ATM would not dispense cash.
| 2
|
trimmed_train
|
3,996
|
Where can I get my card PIN?
| 33
|
trimmed_train
|
9,977
|
What countries can I use the card in?
| 68
|
trimmed_train
|
5,111
|
I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?
| 20
|
trimmed_train
|
5,487
|
Do you have a return policy?
| 53
|
trimmed_train
|
4,995
|
Why can't I withdraw cash from this ATM?
| 2
|
trimmed_train
|
4,128
|
I am interested in a Visa or Mastercard. Do you offer them?
| 64
|
trimmed_train
|
4,590
|
I need to withdraw money. Where can I do that?
| 46
|
trimmed_train
|
8,015
|
I would like to pay by cheque.
| 57
|
trimmed_train
|
3,156
|
Has my top-up been cancelled?
| 58
|
trimmed_train
|
7,191
|
Why am I seeing a transfer fee on my bank statement?
| 30
|
trimmed_train
|
6,002
|
What is the reason a transfer shows as pending?
| 13
|
trimmed_train
|
336
|
Please explain your exchange rate policy.
| 4
|
trimmed_train
|
8,512
|
My top-up didn't go through
| 8
|
trimmed_train
|
826
|
I am not seeing recent cash withdrawal on my account.
| 72
|
trimmed_train
|
559
|
Last Saturday, I made a payment and the exchange rate was wrong. I was charged too much.
| 18
|
trimmed_train
|
9,953
|
Are you only able to get a card if you're in the UK?
| 68
|
trimmed_train
|
7,313
|
I think I have an extra transfer charge.
| 30
|
trimmed_train
|
4,194
|
Is it possible to obtain both a Visa and a Mastercard from you?
| 64
|
trimmed_train
|
7,563
|
Why can't my transfer complete?
| 41
|
trimmed_train
|
7,804
|
Are extra charges added for sending out additional cards?
| 63
|
trimmed_train
|
812
|
how long will my cash withdrawal be pending for?
| 72
|
trimmed_train
|
8,593
|
I could not get the top-up to go through
| 8
|
trimmed_train
|
5,360
|
My phone has been stolen.
| 38
|
trimmed_train
|
893
|
Can exchanged be made to EUR?
| 6
|
trimmed_train
|
4,494
|
What should I do if I think there are unauthorized transactions?
| 75
|
trimmed_train
|
6,465
|
I've got a repeated tranasaction on my card.
| 66
|
trimmed_train
|
5,986
|
Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed. I tried three times to use it and it kept being declined. I was very embarrassed standing there trying to buy my groceries.
| 19
|
trimmed_train
|
2,753
|
Why is it taking so long for a transfer to complete!
| 16
|
trimmed_train
|
3,744
|
How can I update my personal information after moving?
| 31
|
trimmed_train
|
8,522
|
I think the top up failed
| 8
|
trimmed_train
|
2,175
|
Can I stop a transaction?
| 44
|
trimmed_train
|
6,548
|
Can I see my available money?
| 26
|
trimmed_train
|
1,037
|
How long is a delivery to the US?
| 52
|
trimmed_train
|
3,371
|
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
| 12
|
trimmed_train
|
9,745
|
How to activate Google Pay for top up?
| 32
|
trimmed_train
|
8,689
|
I added money through a bank transfer and it is not showing in my balance.
| 71
|
trimmed_train
|
9,871
|
What form of identification is accepted?
| 3
|
trimmed_train
|
7,566
|
How do I transfer money into my account?
| 70
|
trimmed_train
|
7,774
|
Do i need to verify my top up?
| 55
|
trimmed_train
|
51
|
Is there a way I can get my card expedited?
| 23
|
trimmed_train
|
718
|
Why is there an additional fee showing on the statement I received?
| 36
|
trimmed_train
|
3,090
|
why hasn't my virtual card come yet?
| 28
|
trimmed_train
|
7,225
|
who charged my card
| 30
|
trimmed_train
|
6,797
|
Why was a payment cancelled on my account?
| 21
|
trimmed_train
|
1,830
|
What would I be charged in receiving a SEPA transfer?
| 59
|
trimmed_train
|
2,601
|
I think I was wrongly charged in a recent transaction when I used my card.
| 40
|
trimmed_train
|
5,186
|
Why hasn't my payment gone through?
| 20
|
trimmed_train
|
8,564
|
I tried to top up but the app rejected it.
| 8
|
trimmed_train
|
9,444
|
I have been charged a fee for getting cash
| 39
|
trimmed_train
|
521
|
I made an international purchase, but the exchange rate was wrong
| 18
|
trimmed_train
|
1,411
|
Is there a way to make my money usable in another country?
| 62
|
trimmed_train
|
4,604
|
Tell me what ATMs take this card.
| 46
|
trimmed_train
|
1,340
|
I am having problems with my physical card.
| 74
|
trimmed_train
|
7,347
|
What are the steps for getting money from a friend?
| 47
|
trimmed_train
|
660
|
Why was I charged more than I should have been?
| 36
|
trimmed_train
|
855
|
I took out money from the ATM and it's still showing as pending?
| 72
|
trimmed_train
|
3,337
|
My balance doesn't show my deposit.
| 12
|
trimmed_train
|
5,062
|
Why was my cash withdrawal cancelled at the ATM?
| 2
|
trimmed_train
|
5,691
|
I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.
| 51
|
trimmed_train
|
628
|
In my statement, I got a €1 extra fee.
| 36
|
trimmed_train
|
7,961
|
How do I top up by cheque?
| 57
|
trimmed_train
|
4,612
|
Which ATMs accept this circuit board ?
| 46
|
trimmed_train
|
1,586
|
What are the requirements to open an account for a minor?
| 35
|
trimmed_train
|
9,079
|
how much does it cost to add money
| 73
|
trimmed_train
|
1,356
|
The card that I have isn't working. This is the physical card.
| 74
|
trimmed_train
|
7,272
|
Why did I get charged for a transfer?
| 30
|
trimmed_train
|
1,552
|
Can you help me retrieve my card?
| 65
|
trimmed_train
|
4,933
|
I couldnt get cash in an ATM
| 2
|
trimmed_train
|
5,344
|
What should I do if I lost my phone?
| 38
|
trimmed_train
|
2,803
|
Why is my transaction taking so long to complete?
| 16
|
trimmed_train
|
6,220
|
Your service is bad. Close my account.
| 15
|
trimmed_train
|
488
|
I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.
| 18
|
trimmed_train
|
535
|
The exchange rate used on your app is really bad. I'm considering closing my account because of it.
| 18
|
trimmed_train
|
2,675
|
I got charged for with a fee for paying with my card.
| 40
|
trimmed_train
|
7,055
|
Explain why I can't do a transfer to an account.
| 48
|
trimmed_train
|
2,673
|
Why is there a fee associated with card use?
| 40
|
trimmed_train
|
6,483
|
Can I check to see where the funds came from?
| 26
|
trimmed_train
|
2,148
|
I need to reverse a transaction
| 44
|
trimmed_train
|
5,559
|
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening .
| 43
|
trimmed_train
|
3,916
|
The app failed to verify my id.
| 27
|
trimmed_train
|
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