id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
7,465 | What could possibly be the cause of my failed transfer? | 41 | trimmed_train |
7,638 | How do I transfer money between two of my accounts? | 70 | trimmed_train |
3,057 | How come I didn't get a virtual card yet? | 28 | trimmed_train |
1,301 | How do I re-order a damaged card? | 74 | trimmed_train |
1,345 | I don't know what's wrong with my card, but it has not worked at multiple places today. | 74 | trimmed_train |
5,033 | What caused my cash withdrawal to be declined? | 2 | trimmed_train |
2,588 | An extra fee has been added to my card payment is this correct? | 40 | trimmed_train |
1,900 | For SEPA transfers, what kind of charge will be applied? | 59 | trimmed_train |
476 | Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra. | 18 | trimmed_train |
8,272 | An overseas cash transfer did not work correctly | 61 | trimmed_train |
5,630 | Unable to complete transfer, states 'declined' | 43 | trimmed_train |
315 | What exchange rate will I receive? | 4 | trimmed_train |
2,169 | A payment I made is for a wrong amount can you help me correct the mistake. | 44 | trimmed_train |
8,860 | There is money missing from my account. | 49 | trimmed_train |
100 | can you share card tracking number? | 23 | trimmed_train |
3,383 | Why hasn't my cash arrived from a deposited check? | 12 | trimmed_train |
3,796 | What if I don't verify my identity? | 29 | trimmed_train |
8,457 | How can I obtain a disposable virtual card? | 7 | trimmed_train |
8,459 | Is there any way i get a disposable virtual card as well? | 7 | trimmed_train |
4,916 | What can I do if my passcode won't work? | 1 | trimmed_train |
4,204 | I would like to get a Visa card | 64 | trimmed_train |
3,259 | I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go?? | 58 | trimmed_train |
5,160 | When will the transaction go through? | 20 | trimmed_train |
1,563 | Is there any age limit? | 35 | trimmed_train |
29 | What is the expected delivery date for my card? | 23 | trimmed_train |
6,751 | I already got my item but just got my money back | 21 | trimmed_train |
3,155 | My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem? | 58 | trimmed_train |
1,957 | Should my top-up be completed by now? | 67 | trimmed_train |
7,061 | are transfers to a beneficiary possible | 48 | trimmed_train |
6,340 | I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back? | 66 | trimmed_train |
7,984 | Is topping up with cash allowed? | 57 | trimmed_train |
9,728 | What are the steps needed to top up with Apple Pay? | 32 | trimmed_train |
8,412 | how do the cards work? | 7 | trimmed_train |
6,198 | What are the steps to finishing up with this account? | 15 | trimmed_train |
448 | I think there has been a mistake on my exchange rate for this purchase. | 18 | trimmed_train |
9,238 | What do I do to activate? | 56 | trimmed_train |
9,706 | Unable to use my American Express with Apple Pay to top up my account | 32 | trimmed_train |
6,436 | I have multiple of the same transaction | 66 | trimmed_train |
6,678 | What is the estimated wait time on a US transfer into my account? | 69 | trimmed_train |
2,949 | I have a US credit card, will you accept it? | 14 | trimmed_train |
1,001 | I need assistance with understanding which fiat currencies that you support. | 6 | trimmed_train |
4,126 | What credit cards do you carry | 64 | trimmed_train |
8,772 | Can you tell me why the transfer isn't showing up on my account? | 71 | trimmed_train |
8,540 | I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives | 8 | trimmed_train |
4,266 | I want to top up by card | 54 | trimmed_train |
6,578 | Where is my top-up generated from? | 26 | trimmed_train |
9,934 | Is it possible to get a card when i'm not in the UK? | 68 | trimmed_train |
7,391 | I was wondering, Can I get my pay in another currency? | 47 | trimmed_train |
5,623 | Why did my payment get declined? | 43 | trimmed_train |
5,856 | Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen? | 19 | trimmed_train |
5,636 | Is there a reason my transfer would have been declined? | 43 | trimmed_train |
1,942 | I think my top up is still pending? | 67 | trimmed_train |
1,838 | Are there fees for receiving a SEPA transfer? | 59 | trimmed_train |
9,382 | Is there a cash withdrawal fee? Because I just got charged? | 39 | trimmed_train |
7,146 | It shows that the transfer on my account wasn't allowed. | 48 | trimmed_train |
3,266 | Reasons for top up cancellation. | 58 | trimmed_train |
3,416 | I put money in my account a week ago but its still not there?? What happened to my money? | 12 | trimmed_train |
9,940 | I would like to get your card in EU. Is that possible? | 68 | trimmed_train |
6,399 | Why am i being double charged for something? | 66 | trimmed_train |
4,522 | My card was used without my permission, what do I do? | 75 | trimmed_train |
7,240 | Why would I be charged an extra fee while doing a transfer? | 30 | trimmed_train |
8,823 | I saw there is a cash withdrawal from my account via the app which I did not complete. | 49 | trimmed_train |
3,364 | How long does it take for a cheque to post to your account? | 12 | trimmed_train |
5,217 | The payment on my card shows as pending. | 20 | trimmed_train |
9,161 | can I be charged for topping up by card | 73 | trimmed_train |
1,442 | I would like to change currency | 62 | trimmed_train |
463 | The currency exchange for my purchase in foreign currency is incorrect. | 18 | trimmed_train |
197 | Is there a way to link the card i just got? | 37 | trimmed_train |
5,103 | Why is the payment showing as pending from things I bought this morning? | 20 | trimmed_train |
7,326 | This transfer incurred a fee that I don't think is right. | 30 | trimmed_train |
6,918 | I want a new PIN please. | 22 | trimmed_train |
6,744 | My payment didn't work and the money is in back in my account. | 21 | trimmed_train |
2,870 | Which currencies do you accept for adding money? | 14 | trimmed_train |
7,691 | what's my top-up verification code? | 55 | trimmed_train |
9,302 | Help me activate my card. | 56 | trimmed_train |
8,527 | I can't get the top-up to work! What's going on here. | 8 | trimmed_train |
7,607 | My account is devoid of funds. Am I permitted to submit additional money via bank transfer? | 70 | trimmed_train |
8,901 | What is this withdrawal as I do not remember making it. | 49 | trimmed_train |
3,137 | Where do I pay with my card? | 60 | trimmed_train |
8,596 | I topped up my account but the app failed to process it. | 8 | trimmed_train |
5,195 | Why is the payment I made still pending? | 20 | trimmed_train |
290 | My new card isn't in my app, how do I get it in there? | 37 | trimmed_train |
9,903 | What are the countries that you operate in? | 68 | trimmed_train |
2,178 | Is it possible for a transaction to be cancelled? | 44 | trimmed_train |
1,733 | How do I get unblocked? | 25 | trimmed_train |
2,115 | I submitted a transaction but it was for the incorrect account. | 44 | trimmed_train |
1,617 | I have kids and I'm curious at what age could they start to use your service. | 35 | trimmed_train |
5,425 | How can I get a refund for an item I purchased but has not yet arrived? | 53 | trimmed_train |
510 | I want to change the wrong exchange rate. | 18 | trimmed_train |
8,617 | After I transferred money the balance remained the same. | 71 | trimmed_train |
7,316 | I should not have been charged a fee for my transfer. | 30 | trimmed_train |
1,285 | Something's wrong my card won't work. | 74 | trimmed_train |
8,980 | is there a foreign currencies charge? | 76 | trimmed_train |
4,880 | I need to reset my passcode, this one isn't working | 1 | trimmed_train |
501 | The exchange rate you are using is really bad.This can't be the official interbank exchange rate. | 18 | trimmed_train |
4,092 | Show me where I can see the PIN? | 33 | trimmed_train |
9,468 | Are there charges for cash withdrawals? | 39 | trimmed_train |
8,100 | can i get a physical card online | 11 | trimmed_train |
744 | Why is my ATM withdrawal still pending? | 72 | trimmed_train |
8,930 | I didn't withdraw cash but I see that transaction on my app | 49 | trimmed_train |
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