id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
7,862 | How much would an extra card cost? | 63 | trimmed_train |
9,757 | Google Pay isn't working. What is wrong? | 32 | trimmed_train |
5,705 | The refund isn't appearing in my account | 51 | trimmed_train |
5,538 | Can you explain your refund policy, please? | 53 | trimmed_train |
4,051 | Can you tell me how to locate my PIN? | 33 | trimmed_train |
4,967 | A withdraw I tried to make at the ATM was declined I don't know why. | 2 | trimmed_train |
2,347 | Asked for $100 but only got $20. Why would this happen? | 0 | trimmed_train |
1,777 | I need a new PIN number. | 25 | trimmed_train |
4,472 | Someone might be using my card. What should I do? | 75 | trimmed_train |
8,294 | I got cash abroad and need to check the exchange rate | 61 | trimmed_train |
9,760 | I got my American Express in Apple Pay, why is top up not working correctly? | 32 | trimmed_train |
3,411 | Where is the money I put in the bank? | 12 | trimmed_train |
7,818 | Can I order a second card? | 63 | trimmed_train |
2,002 | Has my top up gone through? | 67 | trimmed_train |
4,488 | My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately. | 75 | trimmed_train |
1,557 | I want to open an account for my children | 35 | trimmed_train |
6,065 | I am still waiting for a transfer to show | 13 | trimmed_train |
1,179 | Will money be added automatically when necessary? | 5 | trimmed_train |
7,759 | Do I need to verify the top-up? | 55 | trimmed_train |
6,661 | When will the money from a transfer be made available on my account? | 69 | trimmed_train |
5,613 | I didn't see any reason why my transfer was declined. What gives? | 43 | trimmed_train |
5,926 | I don't know why my card payment did not work | 19 | trimmed_train |
5,835 | I can't see my refund on my account | 51 | trimmed_train |
4,727 | what is this charge i didnt do it what can i do | 17 | trimmed_train |
2,138 | I made a transaction to the wrong account! | 44 | trimmed_train |
5,698 | I have a missing refund | 51 | trimmed_train |
8,103 | I need to get hold of a physical card? | 11 | trimmed_train |
9,251 | I couldn't complete card activation. | 56 | trimmed_train |
8,890 | There's a cash withdrawal that didn't make that is showing up. | 49 | trimmed_train |
614 | why is there a service fee on my statement? | 36 | trimmed_train |
3,378 | I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account? | 12 | trimmed_train |
377 | How do you decide what your exchange rates are? | 4 | trimmed_train |
4,357 | Can I have more than 2 disposable cards? | 50 | trimmed_train |
9,380 | When I withdrew my money, why was there an extra charge? | 39 | trimmed_train |
7,633 | I would like to top up my account with a bank transfer, is that allowed? | 70 | trimmed_train |
9,794 | Can you tell me what I need for identity validation? | 3 | trimmed_train |
8,142 | How do i receive a physical card? | 11 | trimmed_train |
4,748 | There is a potentially fraudulent direct debit on my account. | 17 | trimmed_train |
9,702 | Top up is not working even though I have my AMEX in apple pay. | 32 | trimmed_train |
7,102 | The transfer to my beneficiary has not gone through | 48 | trimmed_train |
5,990 | I can't figure out why a transfer is still pending? | 13 | trimmed_train |
6,260 | The ATM won't give me my card back. I need it back now! | 45 | trimmed_train |
7,264 | Why is there a fee on my money transfer? | 30 | trimmed_train |
8,857 | My app shows a money withdrawal that I did not do. | 49 | trimmed_train |
8,649 | Where is my money that I transfered?! | 71 | trimmed_train |
1,098 | When will I receive my card? | 52 | trimmed_train |
8,340 | Whats wrong with my currency exchange? | 61 | trimmed_train |
5,839 | Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please. | 19 | trimmed_train |
5,270 | What do I do if I can't access the app? | 38 | trimmed_train |
3,333 | Why isn't my cheque deposit showing on my account? I though it would be faster and would like to to look into it and help. | 12 | trimmed_train |
90 | Is there a way to track the new card you sent me? | 23 | trimmed_train |
983 | Which fiat currencies are supported for holding and exchanging? | 6 | trimmed_train |
6,708 | what is the time frame for transfers | 69 | trimmed_train |
1,074 | can you express my card to me? | 52 | trimmed_train |
9,458 | I saw a fee on my receipt from withdrawing money while shopping earlier. Is there supposed to be a fee for this type of transaction? | 39 | trimmed_train |
6,444 | Why does my statement show various transaction times? | 66 | trimmed_train |
7,325 | Is it right that I've been charged for transferring money? | 30 | trimmed_train |
8,504 | So my top-up failed, could you tell me why? | 8 | trimmed_train |
2,135 | I made a mistake on the last transfer I made, who must I speak with to cancel? | 44 | trimmed_train |
4,736 | Why is there a direct debit set up in my name? | 17 | trimmed_train |
5,648 | I got declined when attempting a transfer | 43 | trimmed_train |
18 | My new card has not been delivered to my home yet. What is going on? | 23 | trimmed_train |
1,265 | My card gets rejected when I try to use it | 74 | trimmed_train |
3,035 | When will my virtual card arrive? | 28 | trimmed_train |
5,282 | I don't have the device I used to log onto the platform so I can't access it. | 38 | trimmed_train |
9,359 | Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now? | 39 | trimmed_train |
9,966 | Can someone in the US have a card? | 68 | trimmed_train |
8,769 | How long do bank transfers usually take? | 71 | trimmed_train |
1,315 | There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on | 74 | trimmed_train |
3,421 | Why is my cash deposit not in my account? | 12 | trimmed_train |
753 | Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money. | 72 | trimmed_train |
7,361 | Can i receive transfers from my employer this way? | 47 | trimmed_train |
754 | Should my cash withdrawal still be pending? | 72 | trimmed_train |
6,222 | I am looking to delete my account. I'm not happy with the service provided by you. | 15 | trimmed_train |
171 | Can I add a card that I just found (again) to the app? | 37 | trimmed_train |
3,783 | Why is my identification required? | 29 | trimmed_train |
9,407 | I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why? | 39 | trimmed_train |
1,858 | Would I be able to use SWIFT transfers? | 59 | trimmed_train |
3,055 | Can you assist me in acquiring a virtual card? | 28 | trimmed_train |
9,461 | Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today. | 39 | trimmed_train |
4,174 | I'd like to get a Visa card, please. | 64 | trimmed_train |
4,836 | I seem to of forgotten my passcode. | 1 | trimmed_train |
3,809 | What is the function of the identity check | 29 | trimmed_train |
8,935 | There is a cash withdrawal on my statement that I don't recognize | 49 | trimmed_train |
2,837 | What is the time for a transfer? | 16 | trimmed_train |
194 | Help me figure out how to link the new card. | 37 | trimmed_train |
3,264 | It looks like my top-up was cancelled | 58 | trimmed_train |
7,430 | Why didn't my transfer complete? | 41 | trimmed_train |
7,159 | beneficiary transfer problems? | 48 | trimmed_train |
2,407 | I was not able to receive the correct amount of cash. | 0 | trimmed_train |
9,751 | Is it possible to top up with Google Pay? | 32 | trimmed_train |
9,170 | How much is it to use my US debit or credit card to top up? | 73 | trimmed_train |
5,107 | Why are the things I bought earlier today still showing as pending? | 20 | trimmed_train |
6,642 | What is the wait time until money reaches my account? | 69 | trimmed_train |
2,661 | This fee shouldn't be there after I paid with a card. | 40 | trimmed_train |
326 | What method do you use for the exchange rate? | 4 | trimmed_train |
8,485 | Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please? | 8 | trimmed_train |
3,983 | why does it take so long to verify my id | 27 | trimmed_train |
3,402 | When will my cheque process? | 12 | trimmed_train |
7,906 | Is there a fee for sending out more cards? | 63 | trimmed_train |
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