id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,657 | My balance was not updated after transferring money. | 71 | trimmed_train |
3,864 | How to verify my identity | 29 | trimmed_train |
4,363 | What are the limitations on the disposable cards? | 50 | trimmed_train |
827 | What does a pending cash withdrawal mean? | 72 | trimmed_train |
7,393 | what currencies can I receive my salary in with this? | 47 | trimmed_train |
5,955 | Do you know the reason why my card payment was declined? | 19 | trimmed_train |
6,896 | Do I need to speak to a representative to change my pin? | 22 | trimmed_train |
842 | I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash? | 72 | trimmed_train |
6,766 | What reasons would cause my card payment to be cancelled? | 21 | trimmed_train |
732 | I was overcharged an additional pound. | 36 | trimmed_train |
6,965 |
Do I need to go to a physical bank to change my PIN? | 22 | trimmed_train |
8,721 | How long before transferred money shows up? | 71 | trimmed_train |
6,719 | How long does a transfer transaction take? | 69 | trimmed_train |
907 | Which flat currencies are supported for holding and exchange? | 6 | trimmed_train |
2,869 | How do I use American express to top up my account? | 14 | trimmed_train |
6,910 | Do I need to go to a physical bank to change my PIN? | 22 | trimmed_train |
7,651 | I need to move money from one of my other accounts to this one. | 70 | trimmed_train |
8,169 | Why won't my virtual card work? | 10 | trimmed_train |
9,224 | Hi, would you please activate my card? | 56 | trimmed_train |
185 | I received my card, how do I get it to show in the app? | 37 | trimmed_train |
8,453 | How do I use the disposable cards? | 7 | trimmed_train |
2,946 | What type of card can I use to top up? | 14 | trimmed_train |
8,290 | The exchange rate was wrong? | 61 | trimmed_train |
5,532 | What is the return policy? | 53 | trimmed_train |
1,802 | How do I troubleshoot my contactless? | 42 | trimmed_train |
7,423 | Can I use a different currency with my salary? | 47 | trimmed_train |
3,481 | I deposited some money, but the balance has not changed. | 12 | trimmed_train |
8,855 | What do I do if I see a cash withdrawal on my account that I don't remember making? | 49 | trimmed_train |
894 | I need to know what flat currencies you support for holding and exchange. | 6 | trimmed_train |
2,019 | Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough? | 67 | trimmed_train |
98 | I would like to track a card sent to me, how do I do that? | 23 | trimmed_train |
9,928 | Do you do business in the EU? | 68 | trimmed_train |
5,735 | My refund isn't going fast enough. | 51 | trimmed_train |
7,377 | can my husband open an account and transfer money | 47 | trimmed_train |
5,163 | A transaction on my card shows as pending. | 20 | trimmed_train |
385 | Can you tell me your exchange rates? | 4 | trimmed_train |
6,115 | The wait for this transfer seems to be taking a very long time. It is very important that it goes through quickly. Can you please tell me how long it may take? | 13 | trimmed_train |
345 | What is the exchange rate for EUR? | 4 | trimmed_train |
8,681 | Please check to see if the band transfer I made a while ago from my UK account has safely arrived. | 71 | trimmed_train |
1,154 | Does the app top up automatically? | 5 | trimmed_train |
4,430 | What is the maximum transactions for one disposable card? | 50 | trimmed_train |
5,675 | Why am I missing my refund | 51 | trimmed_train |
44 | Can you tell me why I haven't received my new card? | 23 | trimmed_train |
8,538 | I'm confused as to why my top-up did not go through. | 8 | trimmed_train |
6,702 | How long does it take to get money from Europe? | 69 | trimmed_train |
5,117 | Why is my card payment still a pending transaction? | 20 | trimmed_train |
252 | Is it possible to link a new card? | 37 | trimmed_train |
6,830 | Why did the funds for one of my purchase come back to my account? | 21 | trimmed_train |
6,966 | May I change my PIN? | 22 | trimmed_train |
2,751 | When will the transaction be done? | 16 | trimmed_train |
5,068 | Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening. | 2 | trimmed_train |
1,156 | In what increments can I top-up my card? | 5 | trimmed_train |
7,040 | My attempted transfer keeps kicking back with an error message. Could you please help me to resolve this? | 48 | trimmed_train |
4,962 | When I went to get cash, it was declined! | 2 | trimmed_train |
8,222 | When I got cash, the exchange rate applied was wrong. | 61 | trimmed_train |
9,417 | Will I be charged for a cash withdrawal? | 39 | trimmed_train |
4,244 | What's the process for topping up by card? | 54 | trimmed_train |
1,474 | Can I use this app to change money? | 62 | trimmed_train |
8,673 | I made a transfer but my balance hasn't been updated | 71 | trimmed_train |
3,207 | What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account. | 58 | trimmed_train |
7,600 | I need to transfer money into this account from my other bank account. | 70 | trimmed_train |
9,521 | I need a new card to replace an expired one. Will it cost anything, and how soon? | 24 | trimmed_train |
9,526 | Are there steps I need to take before my card expires? | 24 | trimmed_train |
5,016 | Why would the ATM machine fail to give me the cash withdrawal I requested? | 2 | trimmed_train |
1,190 | When I'm traveling is it possible to add money automatically at certain time points? | 5 | trimmed_train |
7,367 | Can I receive payments in another currency? | 47 | trimmed_train |
7,930 | Is there any way I can get more physical cards to use with my account? | 63 | trimmed_train |
5,968 | I just got my new card and tried using it and it was declined? | 19 | trimmed_train |
2,916 | Are there certain cards and currencies you support? | 14 | trimmed_train |
4,640 | Why is there a direct debit payment on my statement that I didn't do? | 17 | trimmed_train |
8,048 | Where can the cards be delivered? | 11 | trimmed_train |
9,129 | Is there a charge to use a Top up card in the US? | 73 | trimmed_train |
464 | I noticed the currency exchange rate was incorrect after paying for something in a foreign country. | 18 | trimmed_train |
4,118 | I want to apply for a Visa card. | 64 | trimmed_train |
4,036 | How do I set up my card PIN? | 33 | trimmed_train |
9,077 | Do you charge if I use a European bank card for top up? | 73 | trimmed_train |
9,889 | From what countries can I use an account? | 68 | trimmed_train |
1,158 | If I am running low on credit can I auto top up? | 5 | trimmed_train |
2,671 | Why have I been charged a small fee to use my card? | 40 | trimmed_train |
5,707 | Why isn't a refund showing on my statement? | 51 | trimmed_train |
7,811 | Can I get a few more physical cards? | 63 | trimmed_train |
6,450 | A transaction posted twice to my account. | 66 | trimmed_train |
7,589 | Can you transfer money to your card by bank transfer? | 70 | trimmed_train |
3,716 | Is it possible to change my address? | 31 | trimmed_train |
6,628 | I urgently need to transfer something from China. How long can I expect it to take? | 69 | trimmed_train |
8,658 | For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay. | 71 | trimmed_train |
9,945 | How do I find out what countries you service and what countries you do not? | 68 | trimmed_train |
4,605 | Where are the ATMs that I can use Mastercard? | 46 | trimmed_train |
4,245 | Is my account able to be topped up by my friends? | 54 | trimmed_train |
6,472 | Looking at my statement I see that I was double charged for a payment I made. | 66 | trimmed_train |
3,050 | I would like to order a virtual card. | 28 | trimmed_train |
3,167 | Why did my top up get reverted? | 58 | trimmed_train |
322 | I'm interested in what your exchange rates are based on. | 4 | trimmed_train |
5,196 | Is there a problem that makes my payments show pending? | 20 | trimmed_train |
4,585 | What is the closest ATM? | 46 | trimmed_train |
2,787 | Why hasn't the money transfer arrived yet? | 16 | trimmed_train |
2,727 | how long does it take to transfer money, my retailer is waiting | 16 | trimmed_train |
2,833 | Why doesn't the person I sent money to see that transfer yet? | 16 | trimmed_train |
8,591 | Why has my top-up been denied? | 8 | trimmed_train |
1,365 | How can I change USD to GBP? | 62 | trimmed_train |
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