id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
158
|
I just got a card, how can I add it to the app?
| 37
|
trimmed_train
|
4,709
|
How do I dispute a direct debit on my account?
| 17
|
trimmed_train
|
431
|
The item i bought exchanged rate was incorrect.
| 18
|
trimmed_train
|
4,048
|
What's my pin number?
| 33
|
trimmed_train
|
2,034
|
why is top up pending
| 67
|
trimmed_train
|
7,670
|
How do I transfer money from one bank account to another?
| 70
|
trimmed_train
|
8,377
|
Why use a disposable card?
| 7
|
trimmed_train
|
4,913
|
I forgot the code I need to get into the app.
| 1
|
trimmed_train
|
9,111
|
Are you going to charge me to top up my card?
| 73
|
trimmed_train
|
6,824
|
I see a reverted payment on my account. Why has this happened?
| 21
|
trimmed_train
|
5,031
|
Why can't I withdraw money?
| 2
|
trimmed_train
|
8,570
|
I am having a huge problem with my card being declined and it's really important that I top-up today. Would you please look into this further and let me know how I can get this fixed?
| 8
|
trimmed_train
|
6,691
|
How long will it take to transfer from europe?
| 69
|
trimmed_train
|
9,672
|
Can I use the apple watch to make a top-up?
| 32
|
trimmed_train
|
8,761
|
Are bank transfers immediate?
| 71
|
trimmed_train
|
6,085
|
I am still waiting for a money transfer to appear.
| 13
|
trimmed_train
|
6,542
|
Why do I need to verify my funds?
| 26
|
trimmed_train
|
9,921
|
I don't live in the UK. Can I still get a card?
| 68
|
trimmed_train
|
5,828
|
I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?
| 51
|
trimmed_train
|
6,131
|
My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take?
| 13
|
trimmed_train
|
4,982
|
I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?
| 2
|
trimmed_train
|
8,420
|
Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.
| 7
|
trimmed_train
|
6,195
|
I want to close my account. The service you provide is unsatisfactory to me.
| 15
|
trimmed_train
|
2,087
|
Is there a way to undo a transaction?
| 44
|
trimmed_train
|
76
|
My card hasn't shown up yet.
| 23
|
trimmed_train
|
1,799
|
I need help fixing my contactless. It's not working anywhere I go today.
| 42
|
trimmed_train
|
2,612
|
There was a charge applied when I used my card.
| 40
|
trimmed_train
|
4,137
|
Can I choose my Visa or Mastercard?
| 64
|
trimmed_train
|
852
|
My withdrawal is pending, why?
| 72
|
trimmed_train
|
1,873
|
What does it cost to receive a SEPA transfer?
| 59
|
trimmed_train
|
2,664
|
I recently bought an item using my card and I was charged an extra fee why is this?
| 40
|
trimmed_train
|
9,053
|
Is there an extra fee to exchange currencies?
| 76
|
trimmed_train
|
4,577
|
Please provide me a list of ATMs that accept my card.
| 46
|
trimmed_train
|
6,398
|
There is the same transaction showing more than once.
| 66
|
trimmed_train
|
3,980
|
The app doesn't believe that I am myself
| 27
|
trimmed_train
|
8,336
|
I was using foreign currency at an ATM, but the rate was typed in wrong.
| 61
|
trimmed_train
|
2,066
|
Isn't my top-up supposed to mean its complete?
| 67
|
trimmed_train
|
5,085
|
Why wouldn't the ATM give me cash?
| 2
|
trimmed_train
|
9,057
|
What exactly is the exchange fee?
| 76
|
trimmed_train
|
199
|
I want to reactivate my card, I found it after thinking it was lost.
| 37
|
trimmed_train
|
9,602
|
My bank card has expired, how can I get a new physical card?
| 24
|
trimmed_train
|
2,343
|
Some cash was missing at ATM.
| 0
|
trimmed_train
|
4,665
|
How can I get my money back for a payment i didnt make
| 17
|
trimmed_train
|
9,690
|
I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?
| 32
|
trimmed_train
|
529
|
There's an error with the rate that is charged.
| 18
|
trimmed_train
|
1,767
|
I am blocked now because I entered the wrong pin, need help.
| 25
|
trimmed_train
|
7,557
|
The transger I tried to make failed.
| 41
|
trimmed_train
|
8,623
|
Can you please check my UK Account to make sure everything went alright? I made the transfer a couple of hours ago.
| 71
|
trimmed_train
|
3,083
|
I haven't received my virtual card.
| 28
|
trimmed_train
|
127
|
Am I able to track a card that has already been sent?
| 23
|
trimmed_train
|
5,316
|
I don't have my mobile device and am unable to make the payment because I forgot my details.
| 38
|
trimmed_train
|
1,183
|
Can I set the account to auto top-up?
| 5
|
trimmed_train
|
5,375
|
I want to return an item for a refund can I do that?
| 53
|
trimmed_train
|
6,079
|
How long will my transfer be pending?
| 13
|
trimmed_train
|
1,414
|
How can I exchange currencies using your app?
| 62
|
trimmed_train
|
1,738
|
My PIN isn't working.
| 25
|
trimmed_train
|
5,214
|
There is a payment showing as pending and hasn't posted for a few days. When will it post?
| 20
|
trimmed_train
|
5,087
|
I attempted to get cash in the ATM but I was denied
| 2
|
trimmed_train
|
1,231
|
Can it add money every so often automatically while I travel?
| 5
|
trimmed_train
|
7,186
|
I see a transfer fee, but to my understand, that should have been free, what happened?
| 30
|
trimmed_train
|
4,685
|
There is a direct debit transaction that I did not authorize
| 17
|
trimmed_train
|
1,423
|
Will this app allow me to exchange currencies?
| 62
|
trimmed_train
|
2,636
|
How was I charged extra when I used my card to pay?
| 40
|
trimmed_train
|
5,485
|
How do I get a refund for an item I bought?
| 53
|
trimmed_train
|
7,218
|
why was i chargged
| 30
|
trimmed_train
|
2,317
|
What is the max I can top up?
| 9
|
trimmed_train
|
7,661
|
Can you please explain the topping up transfer process?
| 70
|
trimmed_train
|
5,728
|
Hello. I bought an item a while ago, and have since requested a refund. However, upon checking my online statements, it seems that I haven't been issued a refund yet. How can this be remedied?
| 51
|
trimmed_train
|
7,873
|
Am I allowed to carry an additional card?
| 63
|
trimmed_train
|
6,060
|
I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?
| 13
|
trimmed_train
|
6,900
|
I need to change my card PIN.
| 22
|
trimmed_train
|
3,434
|
I deposited cash into my account and I'm having trouble seeing it on my account.
| 12
|
trimmed_train
|
6,458
|
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
| 66
|
trimmed_train
|
8,826
|
My app shows cash I didn't get.
| 49
|
trimmed_train
|
4,253
|
I tried topping off my account with a card, but the money is not in my account despite the charge going through
| 54
|
trimmed_train
|
8,552
|
I believe my top up did not work.
| 8
|
trimmed_train
|
6,471
|
Why was I charged twice for the same transaction?
| 66
|
trimmed_train
|
271
|
Is it possible to reactivate the card I thought I lost but found this morning in my jacket?
| 37
|
trimmed_train
|
6,509
|
Where do I go to see the source of my available money?
| 26
|
trimmed_train
|
7,019
|
My beneficiary is not allowed? Why?
| 48
|
trimmed_train
|
348
|
Is there an exchange rate?
| 4
|
trimmed_train
|
2,704
|
My money transaction hasn't arrived.
| 16
|
trimmed_train
|
8,841
|
There are funds in my app that I did not receive.
| 49
|
trimmed_train
|
9,352
|
Why was there a fee for my cash withdrawal?
| 39
|
trimmed_train
|
766
|
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
| 72
|
trimmed_train
|
4,531
|
My card must have used my card as there are some transactions that I haven't done myself..
| 75
|
trimmed_train
|
602
|
I just looked at my app and it seems I was charged extra, why is that?
| 36
|
trimmed_train
|
3,691
|
I want to change my account details.
| 31
|
trimmed_train
|
4,745
|
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while
| 17
|
trimmed_train
|
8,561
|
My top-up does not seem to have worked, what went wrong?
| 8
|
trimmed_train
|
5,723
|
Why hasn't my refund been appiled to my account?
| 51
|
trimmed_train
|
8,243
|
Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal.
| 61
|
trimmed_train
|
2,873
|
Can I use my American Express card to add money into my account?
| 14
|
trimmed_train
|
9,007
|
What is the cost for currency exchanges?
| 76
|
trimmed_train
|
6,928
|
I must change my PIN as soon as possible.
| 22
|
trimmed_train
|
3,188
|
For some reason, the money I added was returned.
| 58
|
trimmed_train
|
7,457
|
Can you explain why my transfer was unsuccessful?
| 41
|
trimmed_train
|
8,747
|
I did a bank transfer and my balance isn't current.
| 71
|
trimmed_train
|
9,915
|
In which countries does your app work
| 68
|
trimmed_train
|
52
|
What can I do to track the card you sent me?
| 23
|
trimmed_train
|
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