id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
6,503
|
I require verification for my source of funds.
| 25
|
trimmed_train
|
6,992
|
Do I have to go to an actual bank to change my PIN?
| 21
|
trimmed_train
|
7,596
|
How can I add money to my account from another account I have?
| 70
|
trimmed_train
|
6,933
|
Help me with a PIN change.
| 21
|
trimmed_train
|
5,361
|
I just replaced my phone but how do I use my card information?
| 37
|
trimmed_train
|
2,404
|
I requested $100 but only got $20
| 0
|
trimmed_train
|
3,633
|
There are a few payments in the app that I didn't make! Does someone else have my card? What should I do?
| 33
|
trimmed_train
|
6,200
|
Can you close my account please?
| 15
|
trimmed_train
|
3,889
|
What is identity check?
| 28
|
trimmed_train
|
7,741
|
Where is my top-up verification code?
| 55
|
trimmed_train
|
6,485
|
need to know where money comes from
| 25
|
trimmed_train
|
8,144
|
how much for a physical card?
| 11
|
trimmed_train
|
2,959
|
What kinds of cards can I use to top up?
| 14
|
trimmed_train
|
6,477
|
Why is there are there two of the same transaction?
| 66
|
trimmed_train
|
2,503
|
I couldn't get the money I needed.
| 0
|
trimmed_train
|
1,986
|
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
| 67
|
trimmed_train
|
3,039
|
I need to make a purchase online, where is my virtual card?
| 27
|
trimmed_train
|
5,260
|
I forgot my phone at the hotel, so I can't access the app.
| 37
|
trimmed_train
|
7,640
|
Is a bank transfer acceptable for topping up my account?
| 70
|
trimmed_train
|
8,807
|
I see money go out that I didn't withdraw.
| 49
|
trimmed_train
|
6,723
|
I tried to use my debit card, but the payment did not work.
| 76
|
trimmed_train
|
7,080
|
Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues.
| 48
|
trimmed_train
|
5,528
|
Can I get my money back on an item?
| 53
|
trimmed_train
|
4,876
|
How can I change my password?
| 1
|
trimmed_train
|
5,806
|
Why isn't my refund showing in my statement?
| 50
|
trimmed_train
|
6,530
|
How can I lookup the source for my available money?
| 25
|
trimmed_train
|
4,264
|
Can i top up by card?
| 54
|
trimmed_train
|
9,018
|
If I exchange currency frequently, can I get a discounted rate?
| 40
|
trimmed_train
|
2,742
|
Why hasn't the transaction I did to my friend arrived yet?
| 16
|
trimmed_train
|
2,891
|
How can I get funds into my account from my American Express?
| 14
|
trimmed_train
|
6,498
|
What information do I need to see my source of money?
| 25
|
trimmed_train
|
5,358
|
my phone was taken yesterday, what should I do about my account?
| 37
|
trimmed_train
|
1,824
|
Can you tell me the cost of a transfer?
| 59
|
trimmed_train
|
1,090
|
Can you tell me how long it takes for a new card to come?
| 52
|
trimmed_train
|
2,602
|
I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?
| 38
|
trimmed_train
|
5,439
|
How do I reverse a transaction on my account?
| 53
|
trimmed_train
|
2,529
|
I don't understand why I was charged an additional fee for this service. Can you clarify?
| 38
|
trimmed_train
|
7,179
|
I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?
| 29
|
trimmed_train
|
1,502
|
Are you able to guide me to my card's location?
| 65
|
trimmed_train
|
7,963
|
Who do I make a check out to if I want to top off my account?
| 57
|
trimmed_train
|
888
|
How many currencies can I have?
| 6
|
trimmed_train
|
9,103
|
Are there going to be fees from adding money with an international card?
| 73
|
trimmed_train
|
7,378
|
How can I receive money from someone?
| 47
|
trimmed_train
|
5,710
|
I am waiting on the refund
| 50
|
trimmed_train
|
7,245
|
I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.
| 29
|
trimmed_train
|
9,024
|
What is the charge for exchanging currency?
| 40
|
trimmed_train
|
1,795
|
Contactless payments need to be enabled for my card.
| 42
|
trimmed_train
|
1,234
|
How do I top-up while traveling?
| 4
|
trimmed_train
|
1,487
|
My card was stolen
| 65
|
trimmed_train
|
1,992
|
Is there a problem with the top up system? My transaction hasn't gone through properly
| 67
|
trimmed_train
|
8,163
|
Where are the cards transported to?
| 11
|
trimmed_train
|
9,253
|
You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.
| 56
|
trimmed_train
|
2,866
|
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?
| 16
|
trimmed_train
|
8,416
|
How can disposable cards be used?
| 7
|
trimmed_train
|
6,277
|
Why did the ATM swallow my card?
| 45
|
trimmed_train
|
3,816
|
I don't want to use this method to identify myself.
| 28
|
trimmed_train
|
6,197
|
I want to close my account & I will never do business with you again.
| 15
|
trimmed_train
|
1,437
|
What's the process of changing from GBP to AUD?
| 62
|
trimmed_train
|
3,563
|
How do I find out how or where this transaction on my account came from?
| 33
|
trimmed_train
|
2,931
|
I have one other credit card from the US. Do you take that?
| 14
|
trimmed_train
|
643
|
When did I get a $1 extra fee on my statement?
| 34
|
trimmed_train
|
8,456
|
Can you tell me how to get a disposable virtual card?
| 7
|
trimmed_train
|
4,893
|
I tried entering my passcode and it isn't working. Can you help?
| 1
|
trimmed_train
|
8,760
|
How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.
| 71
|
trimmed_train
|
8,711
|
How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.
| 71
|
trimmed_train
|
9,675
|
Can I top-up via Apple Pay?
| 30
|
trimmed_train
|
3,723
|
Can I change my address?
| 31
|
trimmed_train
|
5,795
|
Why isn't my refund on my statement?
| 50
|
trimmed_train
|
4,257
|
I attempted to top up using my card, but now the money just disappeared?
| 54
|
trimmed_train
|
6,073
|
Money was transferred to me and I am unable to see it
| 13
|
trimmed_train
|
5,605
|
I was making a purchase and it was declined and I wanted to know why.
| 43
|
trimmed_train
|
8,555
|
My credit card transaction was declined for a loan payment. Can you tell me why?
| 8
|
trimmed_train
|
7,024
|
Why can't my beneficiary access my account?
| 48
|
trimmed_train
|
2,006
|
How long does it take for a top up to go through
| 67
|
trimmed_train
|
3,239
|
My top up may have been reverted
| 58
|
trimmed_train
|
6,842
|
My card payment was cancelled. Why?
| 76
|
trimmed_train
|
1,827
|
Will I receive all the money sent to my account by SEPA transfer?
| 59
|
trimmed_train
|
1,188
|
Is auto top up available?
| 4
|
trimmed_train
|
7,155
|
Payment did not process
| 48
|
trimmed_train
|
9,816
|
why do I have to show my ID
| 3
|
trimmed_train
|
3,850
|
I don't want to give you all my identify details.
| 28
|
trimmed_train
|
7,850
|
I would like to purchase another card.
| 63
|
trimmed_train
|
1,944
|
why isn't my top-up going through?
| 67
|
trimmed_train
|
5,409
|
Am I able to get a refund for something I bought?
| 53
|
trimmed_train
|
7,500
|
How can I find out why my transfer didn't go through?
| 41
|
trimmed_train
|
3,350
|
I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked. Should this not be faster than this?
| 12
|
trimmed_train
|
4,146
|
Do I have to pick a creditcard brand?
| 64
|
trimmed_train
|
2,901
|
I wish to use my American Express to put funds into my account.
| 14
|
trimmed_train
|
2,418
|
Got only $20 when I tried to withdraw $100.
| 0
|
trimmed_train
|
4,859
|
I don't remember my password
| 1
|
trimmed_train
|
605
|
Why is there an extra fee charged?
| 34
|
trimmed_train
|
5,434
|
I am interested in cancelling a purchase
| 53
|
trimmed_train
|
2,624
|
What is this extra fee that I got when I used my card to pay?
| 38
|
trimmed_train
|
1,725
|
I managed to drunken block my card :(( Help!
| 24
|
trimmed_train
|
1,673
|
Can I reset my PIN if it is blocked?
| 24
|
trimmed_train
|
4,280
|
How do I transfer funds directly from my credit card?
| 54
|
trimmed_train
|
4,013
|
How do I find my PIN?
| 32
|
trimmed_train
|
6,228
|
This is terrible, i want to delete my account
| 15
|
trimmed_train
|
6,421
|
Why do I have a transaction showing multiple times?
| 66
|
trimmed_train
|
4,796
|
I just found a payment from a while back in my account that I didn't make. Can I still dispute it even though it was a couple of months ago?
| 17
|
trimmed_train
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.