id int32 0 10k | text stringlengths 13 433 | label class label 0 76 | Generalization stringclasses 1 value |
|---|---|---|---|
6,503 | I require verification for my source of funds. | 25verify_source_of_funds | trimmed_train |
6,992 | Do I have to go to an actual bank to change my PIN? | 21change_pin | trimmed_train |
7,596 | How can I add money to my account from another account I have? | 70transfer_into_account | trimmed_train |
6,933 | Help me with a PIN change. | 21change_pin | trimmed_train |
5,361 | I just replaced my phone but how do I use my card information? | 37lost_or_stolen_phone | trimmed_train |
2,404 | I requested $100 but only got $20 | 0wrong_amount_of_cash_received | trimmed_train |
3,633 | There are a few payments in the app that I didn't make! Does someone else have my card? What should I do? | 33card_payment_not_recognised | trimmed_train |
6,200 | Can you close my account please? | 15terminate_account | trimmed_train |
3,889 | What is identity check? | 28why_verify_identity | trimmed_train |
7,741 | Where is my top-up verification code? | 55verify_top_up | trimmed_train |
6,485 | need to know where money comes from | 25verify_source_of_funds | trimmed_train |
8,144 | how much for a physical card? | 11order_physical_card | trimmed_train |
2,959 | What kinds of cards can I use to top up? | 14supported_cards_and_currencies | trimmed_train |
6,477 | Why is there are there two of the same transaction? | 66transaction_charged_twice | trimmed_train |
2,503 | I couldn't get the money I needed. | 0wrong_amount_of_cash_received | trimmed_train |
1,986 | Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it? | 67pending_top_up | trimmed_train |
3,039 | I need to make a purchase online, where is my virtual card? | 27getting_virtual_card | trimmed_train |
5,260 | I forgot my phone at the hotel, so I can't access the app. | 37lost_or_stolen_phone | trimmed_train |
7,640 | Is a bank transfer acceptable for topping up my account? | 70transfer_into_account | trimmed_train |
8,807 | I see money go out that I didn't withdraw. | 49cash_withdrawal_not_recognised | trimmed_train |
6,723 | I tried to use my debit card, but the payment did not work. | 76reverted_card_payment? | trimmed_train |
7,080 | Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues. | 48beneficiary_not_allowed | trimmed_train |
5,528 | Can I get my money back on an item? | 53request_refund | trimmed_train |
4,876 | How can I change my password? | 1passcode_forgotten | trimmed_train |
5,806 | Why isn't my refund showing in my statement? | 50Refund_not_showing_up | trimmed_train |
6,530 | How can I lookup the source for my available money? | 25verify_source_of_funds | trimmed_train |
4,264 | Can i top up by card? | 54topping_up_by_card | trimmed_train |
9,018 | If I exchange currency frequently, can I get a discounted rate? | 40exchange_charge | trimmed_train |
2,742 | Why hasn't the transaction I did to my friend arrived yet? | 16transfer_not_received_by_recipient | trimmed_train |
2,891 | How can I get funds into my account from my American Express? | 14supported_cards_and_currencies | trimmed_train |
6,498 | What information do I need to see my source of money? | 25verify_source_of_funds | trimmed_train |
5,358 | my phone was taken yesterday, what should I do about my account? | 37lost_or_stolen_phone | trimmed_train |
1,824 | Can you tell me the cost of a transfer? | 59top_up_by_bank_transfer_charge | trimmed_train |
1,090 | Can you tell me how long it takes for a new card to come? | 52card_delivery_estimate | trimmed_train |
2,602 | I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments? | 38card_payment_fee_charged | trimmed_train |
5,439 | How do I reverse a transaction on my account? | 53request_refund | trimmed_train |
2,529 | I don't understand why I was charged an additional fee for this service. Can you clarify? | 38card_payment_fee_charged | trimmed_train |
7,179 | I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening? | 29transfer_fee_charged | trimmed_train |
1,502 | Are you able to guide me to my card's location? | 65lost_or_stolen_card | trimmed_train |
7,963 | Who do I make a check out to if I want to top off my account? | 57top_up_by_cash_or_cheque | trimmed_train |
888 | How many currencies can I have? | 6fiat_currency_support | trimmed_train |
9,103 | Are there going to be fees from adding money with an international card? | 73top_up_by_card_charge | trimmed_train |
7,378 | How can I receive money from someone? | 47receiving_money | trimmed_train |
5,710 | I am waiting on the refund | 50Refund_not_showing_up | trimmed_train |
7,245 | I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair. | 29transfer_fee_charged | trimmed_train |
9,024 | What is the charge for exchanging currency? | 40exchange_charge | trimmed_train |
1,795 | Contactless payments need to be enabled for my card. | 42contactless_not_working | trimmed_train |
1,234 | How do I top-up while traveling? | 4automatic_top_up | trimmed_train |
1,487 | My card was stolen | 65lost_or_stolen_card | trimmed_train |
1,992 | Is there a problem with the top up system? My transaction hasn't gone through properly | 67pending_top_up | trimmed_train |
8,163 | Where are the cards transported to? | 11order_physical_card | trimmed_train |
9,253 | You can activate your card in a few seconds by going to account, hitting activate, and just following the directions. | 56activate_my_card | trimmed_train |
2,866 | Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong? | 16transfer_not_received_by_recipient | trimmed_train |
8,416 | How can disposable cards be used? | 7get_disposable_virtual_card | trimmed_train |
6,277 | Why did the ATM swallow my card? | 45card_swallowed | trimmed_train |
3,816 | I don't want to use this method to identify myself. | 28why_verify_identity | trimmed_train |
6,197 | I want to close my account & I will never do business with you again. | 15terminate_account | trimmed_train |
1,437 | What's the process of changing from GBP to AUD? | 62exchange_via_app | trimmed_train |
3,563 | How do I find out how or where this transaction on my account came from? | 33card_payment_not_recognised | trimmed_train |
2,931 | I have one other credit card from the US. Do you take that? | 14supported_cards_and_currencies | trimmed_train |
643 | When did I get a $1 extra fee on my statement? | 34extra_charge_on_statement | trimmed_train |
8,456 | Can you tell me how to get a disposable virtual card? | 7get_disposable_virtual_card | trimmed_train |
4,893 | I tried entering my passcode and it isn't working. Can you help? | 1passcode_forgotten | trimmed_train |
8,760 | How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer. | 71balance_not_updated_after_bank_transfer | trimmed_train |
8,711 | How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet. | 71balance_not_updated_after_bank_transfer | trimmed_train |
9,675 | Can I top-up via Apple Pay? | 30apple_pay_or_google_pay | trimmed_train |
3,723 | Can I change my address? | 31edit_personal_details | trimmed_train |
5,795 | Why isn't my refund on my statement? | 50Refund_not_showing_up | trimmed_train |
4,257 | I attempted to top up using my card, but now the money just disappeared? | 54topping_up_by_card | trimmed_train |
6,073 | Money was transferred to me and I am unable to see it | 13pending_transfer | trimmed_train |
5,605 | I was making a purchase and it was declined and I wanted to know why. | 43declined_transfer | trimmed_train |
8,555 | My credit card transaction was declined for a loan payment. Can you tell me why? | 8top_up_failed | trimmed_train |
7,024 | Why can't my beneficiary access my account? | 48beneficiary_not_allowed | trimmed_train |
2,006 | How long does it take for a top up to go through | 67pending_top_up | trimmed_train |
3,239 | My top up may have been reverted | 58top_up_reverted | trimmed_train |
6,842 | My card payment was cancelled. Why? | 76reverted_card_payment? | trimmed_train |
1,827 | Will I receive all the money sent to my account by SEPA transfer? | 59top_up_by_bank_transfer_charge | trimmed_train |
1,188 | Is auto top up available? | 4automatic_top_up | trimmed_train |
7,155 | Payment did not process | 48beneficiary_not_allowed | trimmed_train |
9,816 | why do I have to show my ID | 3verify_my_identity | trimmed_train |
3,850 | I don't want to give you all my identify details. | 28why_verify_identity | trimmed_train |
7,850 | I would like to purchase another card. | 63getting_spare_card | trimmed_train |
1,944 | why isn't my top-up going through? | 67pending_top_up | trimmed_train |
5,409 | Am I able to get a refund for something I bought? | 53request_refund | trimmed_train |
7,500 | How can I find out why my transfer didn't go through? | 41failed_transfer | trimmed_train |
3,350 | I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked. Should this not be faster than this? | 12balance_not_updated_after_cheque_or_cash_deposit | trimmed_train |
4,146 | Do I have to pick a creditcard brand? | 64visa_or_mastercard | trimmed_train |
2,901 | I wish to use my American Express to put funds into my account. | 14supported_cards_and_currencies | trimmed_train |
2,418 | Got only $20 when I tried to withdraw $100. | 0wrong_amount_of_cash_received | trimmed_train |
4,859 | I don't remember my password | 1passcode_forgotten | trimmed_train |
605 | Why is there an extra fee charged? | 34extra_charge_on_statement | trimmed_train |
5,434 | I am interested in cancelling a purchase | 53request_refund | trimmed_train |
2,624 | What is this extra fee that I got when I used my card to pay? | 38card_payment_fee_charged | trimmed_train |
1,725 | I managed to drunken block my card :(( Help! | 24pin_blocked | trimmed_train |
1,673 | Can I reset my PIN if it is blocked? | 24pin_blocked | trimmed_train |
4,280 | How do I transfer funds directly from my credit card? | 54topping_up_by_card | trimmed_train |
4,013 | How do I find my PIN? | 32get_physical_card | trimmed_train |
6,228 | This is terrible, i want to delete my account | 15terminate_account | trimmed_train |
6,421 | Why do I have a transaction showing multiple times? | 66transaction_charged_twice | trimmed_train |
4,796 | I just found a payment from a while back in my account that I didn't make. Can I still dispute it even though it was a couple of months ago? | 17direct_debit_payment_not_recognised | trimmed_train |
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