id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
54
|
How can I periodically check the delivery of the card you sent?
| 22
|
trimmed_train
|
9,232
|
Instructions for activating card
| 56
|
trimmed_train
|
1,810
|
How can I fix my card if the contactless function didn't work this morning?
| 42
|
trimmed_train
|
8,648
|
Why isn't the transfer to my account showing up?
| 71
|
trimmed_train
|
9,225
|
What do I need for activation of my card?
| 56
|
trimmed_train
|
7,461
|
Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.
| 41
|
trimmed_train
|
1,769
|
Too many times I entered the incorrect PIN. How can I get my account unblocked?
| 24
|
trimmed_train
|
3,030
|
can i use my app to get a virtual card
| 27
|
trimmed_train
|
764
|
I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?
| 72
|
trimmed_train
|
8,304
|
The cash abroad exchange rate is applied wrong.
| 61
|
trimmed_train
|
1,447
|
How can I exchange currencies in the app?
| 62
|
trimmed_train
|
6,938
|
Can you tell me where can change my PIN?
| 21
|
trimmed_train
|
7,969
|
How dp i top up with a cheque ?
| 57
|
trimmed_train
|
7,017
|
Why is my beneficiary not allowed?
| 48
|
trimmed_train
|
7,337
|
How can my friend give me money?
| 47
|
trimmed_train
|
1,033
|
When shipped to the US how long is delivery time?
| 52
|
trimmed_train
|
2,440
|
My cash withdrawal was short.
| 0
|
trimmed_train
|
3,951
|
What's wrong with my ID? I can't verify it.
| 26
|
trimmed_train
|
4,321
|
My wallet is empty even though I topped it up an hour ago.
| 54
|
trimmed_train
|
8,242
|
what are the exchange rates for getting cash
| 61
|
trimmed_train
|
8,492
|
Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.
| 8
|
trimmed_train
|
7,432
|
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
| 41
|
trimmed_train
|
38
|
I haven't received my card and am worried it is lost.
| 22
|
trimmed_train
|
2,507
|
The amount of money I pushed at the atm machine did not come out of the machine.
| 0
|
trimmed_train
|
4,265
|
With my credit card i would like to transfer money.
| 54
|
trimmed_train
|
6,105
|
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
| 13
|
trimmed_train
|
7,502
|
I tried to make a transfer and it failed.
| 41
|
trimmed_train
|
9,922
|
Can you tell me what countries you offer support for?
| 68
|
trimmed_train
|
3,226
|
My top-up was cancelled, could my bank be the problem?
| 58
|
trimmed_train
|
6,750
|
I was refunded the money for something I bought already.
| 76
|
trimmed_train
|
2,072
|
Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.
| 67
|
trimmed_train
|
5,510
|
Canceling my order is what I need to do right now.
| 53
|
trimmed_train
|
8,314
|
When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.
| 61
|
trimmed_train
|
3,210
|
Why does my top-up get cancelled?
| 58
|
trimmed_train
|
4,040
|
I signed up, but don't have a PIN. Where can I find it?
| 32
|
trimmed_train
|
629
|
Why is there a charge for $1 on my account?
| 34
|
trimmed_train
|
7,872
|
I need more physical cards.
| 63
|
trimmed_train
|
2,749
|
Two days ago I did a transfer to another account within the country. It doesn't appear the transfer went through. I have verified the account number several times. Could you please check on this for me?
| 16
|
trimmed_train
|
5,057
|
I tried to withdraw cash, but got declined!
| 2
|
trimmed_train
|
4,941
|
I can't withdraw money
| 2
|
trimmed_train
|
6,799
|
Why is a payment I made reverted back to my account?
| 76
|
trimmed_train
|
9,773
|
How do I verify my identity?
| 3
|
trimmed_train
|
2,215
|
The wrong account was used during a transaction.
| 44
|
trimmed_train
|
9,642
|
I think my card is expiring, what happens then?
| 23
|
trimmed_train
|
3,688
|
I need to change my last name on my account because I just got married.
| 31
|
trimmed_train
|
7,177
|
Should I be seeing a fee applied for my money transfer?
| 29
|
trimmed_train
|
1,246
|
I can't seem to be able to use my card
| 74
|
trimmed_train
|
9,037
|
Any extra charges for exchanging currencies?
| 40
|
trimmed_train
|
9,066
|
What is the fee for topping up a US card?
| 73
|
trimmed_train
|
531
|
I think the exchange rate on my card payment is incorrect.
| 18
|
trimmed_train
|
3,300
|
Why did my top-up not get approved this time?
| 58
|
trimmed_train
|
5,643
|
I'm trying to move money from my account to elsewhere, but it's giving me an error message.
| 43
|
trimmed_train
|
9,503
|
Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!
| 39
|
trimmed_train
|
2,205
|
I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.
| 44
|
trimmed_train
|
1,829
|
Can I do a SWIFT transfer?
| 59
|
trimmed_train
|
8,908
|
There's a $200 withdrawal on my statement that seems fishy to me.
| 49
|
trimmed_train
|
8,306
|
what is the exchange rate for foreign ATMs
| 61
|
trimmed_train
|
7,369
|
Please show me how my friend can send me money.
| 47
|
trimmed_train
|
8,073
|
Do physical cards cost money?
| 11
|
trimmed_train
|
3,581
|
I have a card payment I didn't make
| 33
|
trimmed_train
|
2,146
|
I made a transaction, but I made it to an account I didn't mean to make it to.
| 44
|
trimmed_train
|
878
|
Why has my deposit in the ATM not cleared yet?
| 72
|
trimmed_train
|
9,199
|
Is my card activated?
| 56
|
trimmed_train
|
5,924
|
Could you explain why my card payment did not work?
| 19
|
trimmed_train
|
7,262
|
I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.
| 29
|
trimmed_train
|
5,014
|
Why was I not able to take cash from the ATM?
| 2
|
trimmed_train
|
6,532
|
Are there steps to see where my funds come from?
| 25
|
trimmed_train
|
3,182
|
I tried to make a top-up and it was canceled, why is that?
| 58
|
trimmed_train
|
758
|
Why is my cash withdrawal still pending?
| 72
|
trimmed_train
|
4,395
|
What is the maximum transactions I can use on a disposable card?
| 51
|
trimmed_train
|
3,271
|
Why did you revert my top up?
| 58
|
trimmed_train
|
4,918
|
Can someone help with my passcode?
| 1
|
trimmed_train
|
9,793
|
What do I need for the identity verification?
| 3
|
trimmed_train
|
7,665
|
I would like to move money from one account to another to top off my account. Can you explain how I can do that?
| 70
|
trimmed_train
|
2,589
|
Why was there an extra charge because I used my card to pay?
| 38
|
trimmed_train
|
5,542
|
Why was my transfer request decline?
| 43
|
trimmed_train
|
9,850
|
What is needed for identity verification?
| 3
|
trimmed_train
|
9,296
|
I need assistance to activate the card on my account.
| 56
|
trimmed_train
|
8,630
|
I transferred money but the balance did not update.
| 71
|
trimmed_train
|
67
|
how to track the card you sent
| 22
|
trimmed_train
|
9,803
|
Please tell me how I verify my identity.
| 3
|
trimmed_train
|
2,097
|
How do I cancel a transaction?
| 44
|
trimmed_train
|
2,173
|
I made a mistake of transferring, can I cancel my previous transfer?
| 44
|
trimmed_train
|
5,018
|
Why is the ATM not allowing me to get cash?
| 2
|
trimmed_train
|
4,330
|
I need my card topped up,
| 54
|
trimmed_train
|
7,506
|
I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?
| 41
|
trimmed_train
|
4,324
|
Where did my top-up go? I can't find it in my wallet
| 54
|
trimmed_train
|
2,885
|
What types of cards and money do you accept?
| 14
|
trimmed_train
|
3,386
|
When will I see my cash, since I already deposited my check?
| 12
|
trimmed_train
|
2,934
|
What currencies are accepted to add money?
| 14
|
trimmed_train
|
4,148
|
Visa or Mastercard?
| 64
|
trimmed_train
|
5,254
|
Someone has stolen my phone, what should I do?
| 37
|
trimmed_train
|
1,976
|
Tell my why my top-up is pending.
| 67
|
trimmed_train
|
7,230
|
Extra charge during transfer
| 29
|
trimmed_train
|
2,592
|
I paid with my card and was charged extra
| 38
|
trimmed_train
|
2,898
|
Which foreign currencies do you accept for adding money?
| 14
|
trimmed_train
|
1,254
|
What do I do if i accidentally broke my card?
| 74
|
trimmed_train
|
2,071
|
I made a top up yesterday but it's still pending.
| 67
|
trimmed_train
|
5,827
|
There is not a refund in my statement.
| 50
|
trimmed_train
|
8,252
|
Using international ATMs messes up the exchange rate.
| 61
|
trimmed_train
|
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