id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
3,414
|
Is there an issue with my account? I don't see a cheque deposit that I made yesterday. Please assist.
| 12
|
trimmed_train
|
6,782
|
Looks like my card payment was cancelled.
| 76
|
trimmed_train
|
3,630
|
I need to know where this charge is coming from?
| 33
|
trimmed_train
|
3,614
|
I didn't do a payment and I have it now.
| 33
|
trimmed_train
|
367
|
Is the exchange rate the same on weekends as the weekdays?
| 5
|
trimmed_train
|
5,578
|
I need to make a transfer but it keeps getting declined I need Help!
| 43
|
trimmed_train
|
9,625
|
Can I have a new card shipped to China?
| 23
|
trimmed_train
|
1,239
|
Is there a limit to auto top?
| 4
|
trimmed_train
|
4,406
|
What's the limit for disposable virtual cards?
| 51
|
trimmed_train
|
2,136
|
Who do I call to cancel a transfer?
| 44
|
trimmed_train
|
5,247
|
My card has been pending for a while, what should I do?
| 20
|
trimmed_train
|
4,261
|
How do I add money to my card?
| 54
|
trimmed_train
|
8,702
|
How long does a bank transfer take to show up in available funds?
| 71
|
trimmed_train
|
5,307
|
What should I do if someone stole my phone?
| 37
|
trimmed_train
|
9,900
|
can i get a card if I live in the usa?
| 68
|
trimmed_train
|
1,821
|
Will I be charged a fee for a SEPA transfer?
| 59
|
trimmed_train
|
6,082
|
I have a trasnger that is pending and wondered about it.
| 13
|
trimmed_train
|
3,102
|
Do you have a list of businesses that accept this card?
| 60
|
trimmed_train
|
3,729
|
Talk me through modifying my details.
| 31
|
trimmed_train
|
3,770
|
How can I update my details since I moved?
| 31
|
trimmed_train
|
3,853
|
what are you going to use my identification details for?
| 28
|
trimmed_train
|
7,320
|
How come a fee was charged when I tranferred money
| 29
|
trimmed_train
|
951
|
What currencies are supported?
| 6
|
trimmed_train
|
1,657
|
How old does one need to be?
| 35
|
trimmed_train
|
6,390
|
I think I was double charged
| 66
|
trimmed_train
|
8,859
|
I believe my card has been compromised because of a strange withdrawal
| 49
|
trimmed_train
|
9,718
|
Does google play offer the service to Top up?
| 30
|
trimmed_train
|
7,136
|
Why am I being told this transfer will not go thru
| 48
|
trimmed_train
|
4,877
|
Is there a way to reset the passcode?
| 1
|
trimmed_train
|
8,811
|
I believe my card has been compromised as there's a cash withdrawal I don't recognize.
| 49
|
trimmed_train
|
7,669
|
can i transfer money i the app
| 70
|
trimmed_train
|
2,281
|
What's the maximum amount I can top up my card with please?
| 9
|
trimmed_train
|
2,646
|
I don't think I should have been charged a fee to use my card.
| 38
|
trimmed_train
|
4,765
|
I have an unknown charge.
| 17
|
trimmed_train
|
2,429
|
The machine gave me the wrong amount of cash.
| 0
|
trimmed_train
|
2,468
|
I wanted to take out $100 but I only got $20.
| 0
|
trimmed_train
|
8,666
|
How long does it take for a transfer to post
| 71
|
trimmed_train
|
4,730
|
I found a direct debit I would like to dispute
| 17
|
trimmed_train
|
6,986
|
Do you know how to change my card PIN?
| 21
|
trimmed_train
|
8,454
|
How do I know if i need a disposable card?
| 7
|
trimmed_train
|
7,463
|
please help my transfer go through
| 41
|
trimmed_train
|
7,917
|
How do I go about ordering another card?
| 63
|
trimmed_train
|
3,262
|
I topped up but my money is not showing. Why is that?
| 58
|
trimmed_train
|
1,984
|
My top up is pending still
| 67
|
trimmed_train
|
3,981
|
The app isn't letting me log in, but my info is correct.
| 26
|
trimmed_train
|
9,384
|
How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.
| 39
|
trimmed_train
|
2,030
|
There is a top up that has been pending for an hour and I don't know why. I was expecting it immediately and need it now!
| 67
|
trimmed_train
|
3,714
|
Can I change my name? I am not married.
| 31
|
trimmed_train
|
863
|
My atm withdraw is stillpending
| 72
|
trimmed_train
|
8,520
|
I tried to top-up but it got denied.
| 8
|
trimmed_train
|
9,738
|
What should I do to top up using my Apple Watch?
| 30
|
trimmed_train
|
1,611
|
Is there any way I could open an account for my daughter?
| 35
|
trimmed_train
|
5,204
|
Why would my payment still show as pending?
| 20
|
trimmed_train
|
6,030
|
My transfer still says pending
| 13
|
trimmed_train
|
2,985
|
What currency can I use to pay for a top up?
| 14
|
trimmed_train
|
8,029
|
What form of payments can I use for topping up?
| 57
|
trimmed_train
|
6,312
|
I have duplicated transactions on my statement
| 66
|
trimmed_train
|
4,047
|
When will I have access to my pin number?
| 32
|
trimmed_train
|
5,785
|
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?
| 50
|
trimmed_train
|
260
|
I need some help linking my new card.
| 36
|
trimmed_train
|
7,666
|
Can I withdraw money from another bank and transfer it into my empty account?
| 70
|
trimmed_train
|
9,684
|
I got my American Express in Apple Pay, why is top up not working on my device?
| 30
|
trimmed_train
|
3,554
|
This card payment isn't is recognition.
| 33
|
trimmed_train
|
5,458
|
I think I deserve a refunded on a certain item.
| 53
|
trimmed_train
|
2,759
|
I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?
| 16
|
trimmed_train
|
9,385
|
This is not right, I was told I could take out cash at the ATM for free?
| 39
|
trimmed_train
|
1,625
|
I want to open an account for my child.
| 35
|
trimmed_train
|
5,801
|
Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you tell me where it is?
| 50
|
trimmed_train
|
2,233
|
please cancel the transaction
| 44
|
trimmed_train
|
1,387
|
Can I exchange USD for GBP in your app?
| 62
|
trimmed_train
|
4,850
|
I can't find my code
| 1
|
trimmed_train
|
6,206
|
I want to inactivate my account.
| 15
|
trimmed_train
|
9,495
|
What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.
| 39
|
trimmed_train
|
6,425
|
To many charges on my card how do I go about fixing that?
| 66
|
trimmed_train
|
1,605
|
How do I set up an account for my children?
| 35
|
trimmed_train
|
1,066
|
How long does it take for the card to come?
| 52
|
trimmed_train
|
10,002
|
Which countries are represented?
| 68
|
trimmed_train
|
6,201
|
What do I do to close my account?
| 15
|
trimmed_train
|
7,517
|
I tried to transfer money but it didn't go through
| 41
|
trimmed_train
|
4,384
|
Whats the maximum number of disposable cards that I can get?
| 51
|
trimmed_train
|
8,418
|
Can you tell me more info about virtual disposable cards?
| 7
|
trimmed_train
|
6,091
|
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
| 13
|
trimmed_train
|
3,587
|
I think there's a purchase at a store that I didn't go to.
| 33
|
trimmed_train
|
9,146
|
What are the top-up fees for my card?
| 73
|
trimmed_train
|
7,304
|
After a transfer, I see an extra fee. Why?
| 29
|
trimmed_train
|
9,607
|
The expiration of my card is near, how do I order a new card?
| 23
|
trimmed_train
|
8,880
|
I did not make a cash withdrawal that is on my statement
| 49
|
trimmed_train
|
5,314
|
I just replaced my phone so do I have to make a new account?
| 37
|
trimmed_train
|
9,565
|
If my card is about to expire how long would it take to receive a new one and how much would that cost me?
| 23
|
trimmed_train
|
1,198
|
If my funds are running low, will the app top up automatically?
| 4
|
trimmed_train
|
1,107
|
When can I expect my new card to get here?
| 52
|
trimmed_train
|
688
|
What does the €1 fee mean?
| 34
|
trimmed_train
|
6,048
|
My transfer is still pending, why?
| 13
|
trimmed_train
|
6,631
|
what is the average wait for transfers
| 69
|
trimmed_train
|
9,628
|
How do I get a new card when my old one expires?
| 23
|
trimmed_train
|
2,084
|
I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please.
| 44
|
trimmed_train
|
1,162
|
when i travel can it top up automatically
| 4
|
trimmed_train
|
6,834
|
I purchased something and already received it, why hasn't the money taken out?
| 76
|
trimmed_train
|
5,751
|
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
| 50
|
trimmed_train
|
2,391
|
I was given less cash then I wanted.
| 0
|
trimmed_train
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.