id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,556 | Why did the top-up fail? | 8 | trimmed_train |
9,896 | How does a US resident go about acquiring a new card? | 68 | trimmed_train |
4,391 | What are the details of disposable card limitations? | 51 | trimmed_train |
7,255 | I did a transfer and I was charged a fee that shouldn't be there! | 29 | trimmed_train |
9,394 | I just had a look at my statement. Why have I been changed for using the ATM? | 39 | trimmed_train |
8,616 | I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet. | 71 | trimmed_train |
1,941 | How long will my top-up stay pending? | 67 | trimmed_train |
8,216 | Why did my exchange rate change? | 61 | trimmed_train |
4,142 | Which type of card will I receive? | 64 | trimmed_train |
8,718 | Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please? | 71 | trimmed_train |
1,249 | How do I fix a broken card? | 74 | trimmed_train |
6,037 | How long is the wait for a money transfer to post? | 13 | trimmed_train |
2,580 | why is there a fee for a payment on my card? | 38 | trimmed_train |
7,693 | Does the top-up need verified? | 55 | trimmed_train |
4,351 | What number of transactions can i do with one disposable card? | 51 | trimmed_train |
6,448 | My bill shows the same charge more than once | 66 | trimmed_train |
511 | I recently bought something abroad but the exchange rate is incorrect. Why? | 18 | trimmed_train |
709 | My statement shows and extra 1$ that was charged to it and I would like to know why. | 34 | trimmed_train |
2,515 | I don't understand why I'm being charged for using my card. | 38 | trimmed_train |
9,539 | After my card expires what should I do? | 23 | trimmed_train |
3,989 | I'm still waiting on my identity verification. | 26 | trimmed_train |
6,989 | Can I change my PIN if I want to? | 21 | trimmed_train |
17 | How do I know when my new card is going to arrive? | 22 | trimmed_train |
2,900 | What currencies are approved to add money? | 14 | trimmed_train |
3,292 | Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help! | 58 | trimmed_train |
5,509 | I bought something and now I want a refund. | 53 | trimmed_train |
6,567 | where can i see money source? | 25 | trimmed_train |
2,758 | Why hasn't my friend received the money i sent them yet? | 16 | trimmed_train |
7,411 | Can I receive payment in another currency? | 47 | trimmed_train |
9,094 | How much are you going to charge me if I top up my US card? | 73 | trimmed_train |
7,905 | Is it possible to purchase more physical cards with my account? | 63 | trimmed_train |
6,178 | I want to close my account now. | 15 | trimmed_train |
2,094 | I made a mistake and performed a transaction on the wrong account! | 44 | trimmed_train |
4,839 | How do I reset my passcode? | 1 | trimmed_train |
5,513 | I need this item refunded | 53 | trimmed_train |
9,431 | Is there always a charge when withdrawing money? | 39 | trimmed_train |
5,156 | I am waiting for a payment to be processed | 20 | trimmed_train |
3,031 | How can I obtain a virtual card? | 27 | trimmed_train |
8,783 | What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright. | 71 | trimmed_train |
5,697 | I asked for a refund but its not here yet | 50 | trimmed_train |
1,138 | Is an auto top-up option available? | 4 | trimmed_train |
8,135 | Can cards be delivered? Where? | 11 | trimmed_train |
6,139 | Are you able to delete my account? | 15 | trimmed_train |
5,854 | Can you tell me why my card keeps getting declined every time I try to use it? | 19 | trimmed_train |
5,146 | How long does a payment show as pending before i should worry about it? | 20 | trimmed_train |
4,866 | What do I do if I can't access my passcode? | 1 | trimmed_train |
2,225 | I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through? | 44 | trimmed_train |
8,115 | How do I actually obtain a card myself? | 11 | trimmed_train |
1,371 | What do I do to exchange currency? | 62 | trimmed_train |
8,662 | I transferred some funds but I don't see it | 71 | trimmed_train |
1,238 | Can I add money in intervals to my account? I will be traveling. | 4 | trimmed_train |
5,497 | I need my purchase cancelled. | 53 | trimmed_train |
9,447 | I got charged fees for withdrawing cash! | 39 | trimmed_train |
6,710 | When will the money be made available in my account? | 69 | trimmed_train |
6,469 | I was charged too many times for one transaction. | 66 | trimmed_train |
6,758 | I made a payment but the app cancelled it. | 76 | trimmed_train |
8,546 | My top-up was rejected | 8 | trimmed_train |
8,467 | The disposable cards - what are they for? | 7 | trimmed_train |
5,165 | I have a card payment that has been pending for some time and would like to know when it is going to go through. | 20 | trimmed_train |
1,727 | I used my pin too many times. | 24 | trimmed_train |
2,695 | How can I tell if there will be a fee added to my payment or not? | 38 | trimmed_train |
7,900 | How do I order another card? | 63 | trimmed_train |
2,893 | What are the currencies and cards that are supported with my account? | 14 | trimmed_train |
6,300 | How do I get my card back after the ATM swallowed it. | 45 | trimmed_train |
7,153 | What are then rules on beneficiaries? | 48 | trimmed_train |
3,591 | Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment. | 33 | trimmed_train |
9,166 | Are there any fees if I want to add money using an international card? | 73 | trimmed_train |
767 | How long does it take for a cash withdrawal to show? | 72 | trimmed_train |
5,604 | I am unable to transfer money. I believe it is not working because it states it was declined. | 43 | trimmed_train |
5,961 | Why wasn't my card payment accepted? | 19 | trimmed_train |
4,648 | I do not understand what this particular direct debit is ? | 17 | trimmed_train |
7,621 | I need to know the process to transfer money into my account. | 70 | trimmed_train |
1,961 | When will my top up be approved? | 67 | trimmed_train |
9,021 | Can I have a discount if I exchange currency often? | 40 | trimmed_train |
1,538 | I think my card is lost. What do I do? | 65 | trimmed_train |
873 | When will the cash that I put in the ATM be cleared from pending status? | 72 | trimmed_train |
7,968 | What apps can I use to top up my account? | 57 | trimmed_train |
3,843 | I can't do the verification. | 28 | trimmed_train |
1,783 | How come when I tried to pay contactless at the bus it didnt work? | 42 | trimmed_train |
9,485 | I got a strange fee when I used the ATM. | 39 | trimmed_train |
8,953 | Does it cost extra to exchange foreign currencies? | 40 | trimmed_train |
6,726 | Tell me why my card payment would be reverted. | 76 | trimmed_train |
1,420 | Is it possible to change from USD to GBP with your App? | 62 | trimmed_train |
1,361 | What if I need to use GBP instead of USD? | 62 | trimmed_train |
2,364 | How can I request cash back? The ATM gave me the wrong amount that I've been charged though... | 0 | trimmed_train |
7,270 | I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them? | 29 | trimmed_train |
2,977 | I want to know which currencies and cards are supported, can you provide a list? | 14 | trimmed_train |
1,660 | Is there a certain age I need to be? | 35 | trimmed_train |
6,794 | I think my card payment was cancelled. What happened? | 76 | trimmed_train |
3,846 | Can you explain more about why should I verify my identity? | 28 | trimmed_train |
7,737 | Help me verify the card used on a top-up. | 55 | trimmed_train |
1,112 | How long does it take for my physical card to be delivered. | 52 | trimmed_train |
9,846 | Which documents do I need for this identity check? | 3 | trimmed_train |
9,123 | Can I top up for free using a European card? | 73 | trimmed_train |
7,524 | I attempted a transfer, but it failed. | 41 | trimmed_train |
187 | How do I add my new card? | 36 | trimmed_train |
1,588 | Is there an age limit for opening an account? | 35 | trimmed_train |
9,880 | Can I get a card in the EU? | 68 | trimmed_train |
7,256 | Why was I charged a random fee for a transfer I made? | 29 | trimmed_train |
4,768 | after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge? | 17 | trimmed_train |
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