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	INTERNATIONAL STUDENT
	ORIENTATION HANDBOOK

	American University
	International Student
	& Scholar Services
	410 Butler Pavilion
	202-885-3350

	Welcome to American University!

	The ISSS team is excited to welcome you to the American
	University in Washington, DC! ISSS builds on the American
	University's traditions of valuing diversity and a global outlook by
	promoting international student and scholar mobility and serving
	as a resource for intercultural initiatives to the university
	community. To learn more about the history of the ISSS office at
	AU and meet the team, please visit:
	https://www.american.edu/student-affairs/news/world-to-au.cfm

	ISSS staff (left to right, top to bottom): Dennix Averion, Nicole Powers, Yui Itokowa, Anna Tigan,
	Alyssa Sistare, Jeff DeLaitsch, Rachel Blevins, Ashley Bus Morgan, Senem Bakar

	About International Student and
	Scholar Services

	International Student & Scholar Services offers a wide range of
	services for international students, including immigration
	advising, information sessions, and social events. Until further
	notice, all services offered by the ISSS are offered in a virtual
	format.

	Ways to connect to the ISSS Team:

	1. Virtual One-on-One Appointments:
	https://isssau.youcanbook.me/. Appointments are currently done
	via Zoom, or by phone (U.S. phone only).

	There are several ways to connect with ISSS & the international
	community on AU’s campus.

	Go to the ISSS home page:

	https://www.american.edu/student-affairs/isss/

	Connect with ISSS on Social Media:
	1. “Like” ISSS on Facebook
	2. Follow ISSS on Instagram
	3. Follow ISSS on Twitter
	4. Join AU’s International LinkedIn group to connect with your
	international alumni network

	American University1Table of Contents

	Immigration Regulations
	Immigration Glossary 3
	Visa Rules and Regulations 4
	Immigration Registration and Travel 5
	iEagle 6
	Employment 7-8

	3-8

	Academics
	9-15
	Calendar 11-12
	Overview 13
	Grading System 14
	myAU Portal and Learning Management Systems 15

	Campus Resources
	16-21
	Health 19-20
	COVID-19 Resources 21

	Other Resources
	22-27
	Finance 23-24
	Transportation 25
	DC Metro 26
	Know your Rights 27

	American University2Immigration
	Glossary

	I-20 (F-1 Students)
	A form issued to accepted nonimmigrant students from their Student and Exchange
	Visitor Program-certified school that is required in order to pay their I-901 Student and
	Exchange Visitor Information System fee, apply for a visa, enter the United States,
	apply for benefits, and use for employment authorization or travel.

	DS-2019 (J-1 Exchange Visitors)
	The Form DS-2019 or "Certificate of Eligibility for Exchange Visitor (J-1) Status" is the
	basic document used in the administration of the exchange visitor program.
	This form permits a prospective exchange visitor to seek an interview at a U.S. embassy
	or consulate in order to obtain a J visa to enter the United States.

	I-94
	An electronic Department of Homeland Security form issued to all nonimmigrants upon
	entry to the United States that is evidence of their admission and is used to document
	legal status in the United States, including length of stay.

	Duration of status
	D/S means you may remain in the United States so long as you maintain your
	nonimmigrant student status.

	Practical Training: CPT (Curricular Practical Training) and OPT (Optional Practical
	Training)
	Please visit our website for the most up to date regulations on CPT and OPT, as well as other
	employment opportunities: https://www.american.edu/student-affairs/isss/employment.cfm

	These definitions were adapted from
	https://studyinthestates.dhs.gov/students,
	a Department of Homeland Security Website and the American University ISSS
	website.

	American University3F-1 and J-1 Visa Rules and
	Regulations

	Below is a summary of the immigration responsibilities for F-1 and J-1 students. If you
	do not fulfill any one of these responsibilities, you may jeopardize your eligibility for
	immigration benefits, including employment on- or off- campus.

	1. Maintain Valid Immigration Documents:

	Keep your passport valid at all times.
	Visa: F-1 and J-1 students can stay in the U.S. with an expired visa. Visas are only
	used to enter the U.S. However, if an F-1 or J-1 student travels outside the U.S.
	with an expired visa, the visa must be renewed abroad before re-entering the
	U.S.
	I-94 Entry Record: Each time F-1 or J-1 students travel and re-enter the U.S.,
	they must retrieve and save a PDF copy of their electronic I-94.
	I-20/DS-2019: F-1 and J-1 students must always keep a valid I-20 or DS-2019.

	2. Enroll for and successfully complete a full course of study each semester.
	The following are the minimum credit hour requirements for F-1 and J-1 students to
	maintain full time enrollment each semester:

	Level of Study Total Credits per Semester

	Undergraduate degree or certificate
	Graduate or Graduate Certificate
	Master of Business Administration
	Master of Laws (LLM)
	Juris Doctor Degree (JD)
	Doctor of Juridical Science (SJD)

	12 credits
	9 credits
	9 credits
	8 credits
	12 credits
	8 credits

	Satisfactory Academic Progress Minimum GPA (Undergraduate - GPA 2.0; Graduate -
	GPA 3.0; LLM - GPA 2.0; SJD - GPA 3.0)

	3. Update changes to Address and Contact Information within 10 days
	through iEagle (ieagle.american.edu).

	4. Maintain Health Insurance Coverage for the entire period of the
	program.
	Please see AU Health Insurance page for more information:
	https://www.american.edu/aucentral/about-student-health-insurance-plan.cfm

	4. Obtain Required Authorizations:
	Log into iEagle (ieagle.american.edu) for:
	• Travel Signature
	• Employment Authorization (Always obtain Employment Authorization before you
	begin working!)

	American University4
	Immigration Registration

	As an F-1/J-1 student, you are required to formally report to ISSS, upon your arrival in
	the U.S. Please update your immigration information online upon your arrival.

	• Log on to iEagle (ieagle.american.edu) using your AU ID username and password.

	New Students
	Click on “New Student” after logging in through the link above to complete the
	Immigration Registration e-form after you have entered the United States.

	Current Students entering the U.S. for the first time
	Click on “Current Student” after logging in through the link above to complete the
	Immigration Registration e-form after you have entered the United States.

	Travel to the U.S.

	Documents needed for International Travel:

	Valid I-20 or DS-2019
	Valid F-1 or J-1 Visa
	Valid Passport (at least six months at the time of entry to the U.S.)
	SEVIS I-901 Payment Confirmation
	Financial Documents dated within the past three months to cover at least one full
	academic year
	Proof of course enrollment
	ISSS contact Information

	For additional information, please visit:
	https://www.american.edu/student-
	affairs/isss/travel-and-re-entry.cfm

	*You cannot enter the U.S. more than 30
	days before the start date of your
	program.*

	American University5iEagle Portal

	iEagle.american.edu

	iEagle is the portal for international students at the American University. It is used to
	request everything from a travel letter/signature to a new I-20 to OPT.

	After you are admitted to the American University, you will have access to iEagle. You
	will use this to submit documents throughout your time at the American University.
	Please take some time to familiarize yourself with the portal.

	Here is the home page for current students:

	Immigration Registration

	Once you arrive in the U.S., you will need to complete immigration registration.

	By using iEagle, you can easily submit the required documents and your new address in
	the U.S. Please see below the required steps for immigration registration, through
	iEagle.

	American University6Employment: F-1 Visa Holders

	On-Campus Employment
	As a full-time F-1 student, you can work up to 20 hours per week during the
	academic year, and an unlimited number of hours per week during vacation periods as
	long as you work on campus and you maintain good academic standing. To start an
	on-campus job and obtain a Social Security Number, you need to take the following
	steps:
	1.
	2.
	3.

	Find employment on campus.
	Have your employer process the hiring online.
	Receive work authorization from ISSS. To apply for work authorization, please
	submit the "On-Campus Work Authorization Request" on iEagle.
	Go to the Human Resources/Payroll Office to complete hiring and tax forms.
	Make an appointment on-line to see the HR foreign tax specialist by logging on to
	myau.american.edu.
	Go to ISSS to endorse the employment social security letter and get advice on
	applying for a Social Security Number.
	Go to the Social Security Office to apply for a Social Security card.
	Reminder - you must receive approval every semester to work on campus.
	You cannot legally work witout authorization from ISSS.

	4.
	5.

	6.

	7.
	8.

	Off-Campus Employment

	Please visit the ISSS website for detailed off-campus employment information:
	https://www.american.edu/student-affairs/isss/employment.cfm

	American University7Employment: J-1 Visa Holders

	On-campus employment

	*If AU issued your DS-2019

	J-1 visa holders are eligible for part-time on-campus work during the school year (full-
	time during vacation periods), with permission of the Responsible Officer. Please
	contact the Responsible Officer listed on your DS-2019 to learn more about work
	authorization.

	Off-campus employment

	Academic Training is an employment authorization. It can be used during or after your
	academic program. To apply, you need approval from your J-1 Responsible Officer.
	Post-Completion Academic Training:

	Academic Training following the completion of your program of study must involve
	paid employment.
	You must obtain a written offer of appropriate employment and a letter from your
	department and present this paperwork to your J-1 Responsible Officer.
	While you are on post-completion academic training, if you travel outside the US,
	you will need a travel signature on your DS-2019 before departure.

	Social Security Card

	A Social Security Card is required for anyone to be paid in the United States. As an F-1
	or J-1 international student, you can only be issued a Social Security Number (SSN) if
	you have legal paid employment in the United States (such as an on-campus job).

	For Social Security Office information, call 1-800- 772-1213 or visit http://www.ssa.gov.

	Taxes

	Taxes for the previous year is generally due in mid-April. This affects every F-1 and J-1
	international student or scholar who was in the U.S. in that tax year, even if you did
	not work.

	You are responsible for filing state as well as federal taxes, based on the state where
	you live. If you lived in more than one state in one year, you will need to file tax forms
	for each state. Please visit: https://www.american.edu/student-
	affairs/isss/taxes.cfm for more information!

	American University8Academics: Essential Terms and
	Definitions

	Academic Advisor
	An academic advisor is a staff member in your school or department who will help you
	plan your academic program. You need to consult with your academic advisor before
	you register for classes each semester.

	Academic Calendar
	Students can keep track of key dates and different activities on campus throughout the
	academic semester and year. The calendars can be accessed through these links;

	Main campus academic calendar:
	https://www.american.edu/provost/registrar/academic-calendar.cfm#nav6206595
	WCL academic calendar:
	https://www.wcl.american.edu/academics/academicservices/registrar/current-
	students/academic-calendar/

	Academic Probation
	Students are placed on academic probation when they do not maintain the minimum
	required Grade Point Average (GPA), which is at least 3.0 for most graduates and 2.0 for
	undergraduates.

	Add/Drop
	After registering, students may add or drop classes by filling out an Add/Drop
	Registration Change Form and submitting it to the Registrar’s Office, or online through
	the myau.american.edu portal. Such changes must be made within the appropriate
	deadlines, which are published in the Schedule of Classes and in the Academic
	Calendar.

	Core Requirements
	Compulsory courses required for completion of the degree.

	Credits
	Units that institutions use to record the completion of courses of instruction (with
	passing or higher grades) that are required for an academic degree.

	Dismissal
	A student can be prohibited from continuing at AU under certain circumstances, such
	as failure to maintain an adequate GPA, failure to meet financial obligations, or for
	disciplinary reasons. Once dismissed, a student cannot enroll for one calendar year. A
	student on an F-1 or J-1 visa is not authorized to remain in the U.S. after being
	dismissed.

	American University9Academics: Essential Terms and
	Definitions

	Electives
	Courses that students may “elect” or choose to take for credit toward their intended
	degree, as distinguished from courses that they are required to take.

	GPA
	GPA is the acronym for Grade Point Average, which is the average of all the grades you
	received in your program.

	Major
	The subject or area of studies in which a student concentrates. Undergraduates often
	choose a major after exploring different subjects during their first two years.

	Syllabus
	An outline of topics to be covered in an academic course, and generally includes the
	class objectives, assignments, assignment due dates, and how the course grade will be
	determined.

	Transcript
	A transcript is a permanent record of your grades which is kept in the Registrar’s Office.
	You can request either an official or unofficial transcript for a small fee.

	Withdrawal
	The administrative procedure of dropping a course or leaving an institution.

	Freshman
	A first-year student at high school, college, or university.

	Sophomore
	A second-year student at a high school, college, or university.

	Junior
	A third-year student at a high school, college, or university.

	Senior
	A fourth-year student at a high school, college, or university.

	American University10Academic Overview

	Academic Integrity:
	Academic integrity essentially means “intellectual honesty:" honesty in the use of
	information, in formulating arguments, and in other activities related to the pursuit of
	knowledge and understanding. Academic dishonesty has very serious consequences,
	such as a grade “F” for the course, a notation indicating an academic integrity violation
	on your permanent academic record, and even dismissal from the university.
	Please visit: http://www.american.edu/academics/integrity for more information.

	Course Enrollment:
	First-Time Student Course Enrollment:
	You have most likely completed course enrollment for your first semester before
	arriving at AU. If not, please contact your academic advisor immediately to begin this
	process.

	The Credit System
	Students at U.S. universities complete their degrees when they have accumulated a
	certain number of “credits.” It usually takes somewhere between 120 and 180 credits to
	earn a Bachelor’s degree, between 30 and 42 credits to earn a Master’s Degree, and
	about 72 credits to earn a Doctorate degree.

	Degree Courses
	The individual courses that make up the degree program can be divided into the
	following types:

	Core Courses
	Major Courses
	Minor Courses
	Electives

	American University12Grading System

	Grade Point Average (GPA)

	A cumulative grade point average is the GPA for all courses taken throughout the
	degree program. To work out your GPA, take the numerical value assigned to the letter
	grade you achieve for each course:

	A = 4 points, A- = 3.67 points, B+ = 3.3 points, B = 3.0 points, B- = 2.67 points, C+ = 2.33
	points, C = 2.0 points, C- = 1.67 points, and D = 1.0 point, then multiply this number by
	the number of credits each course is worth. Finally, add these numbers together and
	divide by the total number of credits for all courses. You can see your GPA under
	"Academics’" on your myAU portal.

	Pass/Fail Grading Options

	A grade of Pass indicates performance of no less than a 2.00 (“C”) on a conventional
	grading scale. Pass/Fail grades are not calculated in the GPA.
	Undergraduate students: Students may select the Pass/Fail option for no more than
	four courses after admission to the university. In any given semester, students may
	select the Pass/Fail option in only one course. For more information, please visit:
	https://www.american.edu/provost/undergrad/undergrad-rules-and-regulations.cfm.

	Graduate students, unless approved by the associate dean, must earn a letter-grade
	for a course unless that course is only offered pass/fail or SP/UP. For more
	information, please visit: https://www.american.edu/provost/ogps/graduate-
	studies/2020-graduate-academic-regulations.cfm.

	Grades and Transcripts

	U.S. universities employ a system of continual assessment and assign grades for each
	course taken.

	The following is a general percentage/letter grade scale for classes taken at U.S.
	colleges and universities, although the percentages may differ from college to college
	and from professor to professor and school to school:

	100 – 90% = A 79 – 70% = C Below 59% = F

	89 – 80% = B 69 – 60% = D

	American University13myAU Portal (Student Portal)

	The student portal integrates crucial information on academics and technology support
	for students at AU. To access the portal, you must create an EagleNet user ID. You can
	do so by clicking on "Create Your Account" at the center of the page:
	https://myau.american.edu. Some useful links on the myAU portal include: Academics,
	Life@AU, Finances, and Technology.

	Learning Management Systems

	Canvas
	What is Canvas? Canvas provides intuitive design, a modern interface, and enhanced
	communication tools to deliver engaging and high-quality learning experiences for
	students.

	How do I use Canvas?
	We recommend checking this overview video
	(https://community.canvaslms.com/docs/DOC-18585-getting-started-with-canvas-as-a-
	student) to learn more about Canvas. Learn how to use Canvas, set your notification
	preferences, use the Canvas Student app, navigate the dashboard, and access and
	submit assignments.

	Canvas Support

	Still unsure about how to use Canvas? Use the Help menu located at the bottom of
	Global Navigation after you log in to Canvas (https://american.instructure.com). Please
	also visit the global Canvas community website (https://community.canvaslms.com/) for
	how-to guides and tutorials. The Canvas support section has a detailed list of FAQs,
	including how to access your Canvas courses with the Canvas Student and Canvas
	Teacher mobile apps.

	For Technical Support, please visit: https://help.american.edu/lss?id=lss_canvas_stu
	If you need additional support, visit the Quick Start Knowledge Base for detailed
	instructions on the features of Canvas (https://community.canvaslms.com/docs/DOC-
	18574-getting-started-with-canvas-as-a-student).

	COVID-19 Canvas Resources: https://community.canvaslms.com/t5/COVID-
	Resources/gh-p/contingency

	American University14
	Campus Resources

	Library Resources and Writing Support
	The University Library (also known as Bender Library) supports students’ research
	through a vast array of services and collections. The library’s web site provides access to
	internet subject guides, citation formats, information for contacting a librarian, etc.
	Website: http://www.american.edu/library

	Mathematics and Statistics Tutoring Lab
	The Mathematics & Statistics Tutoring Lab provides virtual tutoring to students in the
	following courses:
	• Basic Algebra
	• Applied Calculus
	• Finite Mathematics
	• Calculus Finite Mathematics: Elementary Models Basic Statistics Pre-calculus
	Website: www.american.edu/cas/mathstat/tutoring.cfm

	Internships
	Internships vary from unpaid service to work for pay and may be either full- or part-
	time positions. Interns work with businesses, in labs, with different levels of
	government, and with arts, community, social and international organizations. You can
	find guidelines on how and where to find an internship, and links to the regulations of
	the different academic departments on the AU Career Service website:
	www.american.edu/careercenter/

	Academic Support and Access Center Services
	The Academic Support and Access Center (ASAC) supports the academic development
	and educational goals of all AU students and is committed to promoting access for
	individuals with disabilities within the university's diverse community.

	ASAC Learning Resources

	Individual instruction in time management, reading and note taking strategies, and
	exam preparation
	Writing Lab appointments
	Free peer tutoring

	Academic support appointments are all virtual and can be scheduled online. For the
	Tutoring Lab, Writing Center, and Quantitative Support, visit:
	https://american.mywconline.net/.

	American University15Campus Resources

	ASAC Learning Resources (cont.)
	For Academic Coaching visit: https://auacademiccoaching.youcanbook.me/.
	Students in courses with Supplemental Instruction (SI) will receive information from
	their SI Leaders about how to access services via Blackboard Collaborate. For more
	information, visit: www.american.edu/ocl/asac/.

	Center for Language Exploration, Acquisition & Research (CLEAR)
	A multimedia facility created to support the study of foreign languages and cultures
	through the use of advanced audio, video, film, computer, and satellite
	telecommunication technologies.

	During fall and spring semesters, CLEAR administers university-wide Tool of Research
	(TOR) language examinations for master’s and PhD candidates. CLEAR also provides
	personal tutoring by language instructors, graduate assistants, and native speakers to
	university language students. Website: http://www.american.edu/cas/clear/index.cfm

	The Career Center
	The Career Center offers career advising; internship and job search preparation; self-
	assessment instruments and interpretations; a career resource library and computer
	lab; online postings of internships and part-time and full-time jobs; graduate school
	advising; preparation and advising for merit awards and fellowships; employer panels;
	job fairs; on-campus recruiting; résumé referral; and alumni career networking.
	Website: http://www.american.edu/careercenter

	Center for Diversity and Inclusion
	The mission for the CDI is to enhance LGBTQ, multicultural, first generation, and
	women’s experiences on campus. The Center’s vision is to create an American
	University where people of all identities & experiences are understood, appreciated,
	and fully included in the community and where equitable treatment and outcomes
	prevail. Connect with CDI: https://www.american.edu/ocl/cdi/connect.cfm or visit their
	website: https://www.american.edu/ocl/cdi/.

	Student Conduct and Conflict Resolution Services
	If you're involved with an alleged violation of the Student Conduct Code, the Student
	Conduct staff will facilitate administrative and organizational support to resolve the
	issue. To schedule a meeting, please contact conduct@american.edu or visit
	https://www.american.edu/student-affairs/index.cfm

	American University16Campus Resources

	Kay Spiritual Life Center
	Kay Spiritual Life Center is an interfaith house of worship and home to a rich array of
	faith communities, cultural and educational programs, student organizations, feasts,
	festivals, circles of prayer, and activism. Website: http://www.american.edu/ocl/kay

	Disability Support Services
	The Disability Support Services office works to ensure that persons with temporary or
	permanent disabilities have an equal opportunity to participate in and enjoy the
	benefits of the university’s programs, services, and activities. Website:
	https://www.american.edu/provost/academic-access/index.cfm
	Americans with Disabilities Act (ADA)
	Discrimination based on disability is prohibited by university policy and local and
	federal laws, including the Rehabilitation Act of 1973 and the Americans with Disabilities
	Act of 1990 and its Amendments Act of 2008. The university is committed to providing
	equal educational opportunities for qualified individuals with disabilities. As an
	international student, you are protected under the ADA. Please visit:
	https://educationusa.state.gov/resources-students-disabilities for more resources.

	One Card

	The One Card is many things in one: your university ID, your way to access campus
	facilities, and a convenient way to dine on campus and use many other services.

	You'll show or swipe the One Card to enter your residence hall or office, use a meal
	plan, check out books at Bender Library, do laundry, print papers, make copies, use
	the fitness center, and access a range of services. If you load it with EagleBucks, you
	can even use it many off-campus restaurants and businesses around DC.

	How to Get a One Card
	You'll get your One Card once you are granted status as a student, staff, or faculty
	member. More information can be found:
	https://www.american.edu/ocl/onecarddining/get-one-card.cfm

	American University17Health

	Student Health Center
	The AU Student Health Center provides primary care medical services and health
	education and wellness programming to AU students. When you need medical
	attention, whether for a routine exam, allergy injection, or an urgent medical problem,
	call 202-885-3380 or stop by during operating hours to schedule an appointment.

	Patient Appointments:
	McCabe Building, 4400 Massachusetts Avenue NW Washington, DC, 20016
	Hours of operation are currently Monday-Friday, 8 am - 5:00 pm.
	Website: https://www.american.edu/student-affairs/healthcenter/

	AU Student Health Insurance
	At AU, medical insurance is mandatory for all full-time degree students, resident
	students, and international students on F-1 or J-1 visas. Enrollment in the
	university-sponsored Student Health Insurance Plan is automatic and billed to a
	student account unless the student submits a waiver that identifies alternate and
	comparable coverage. More information and the current insurance rate can be found
	on the Student Health Insurance website:
	https://www.american.edu/aucentral/about-student-health-insurance-plan.cfm

	American University18Health

	The Center for Well-Being Programs and Psychological Services
	The Center for Well-Being Programs and Psychological Services offers individual
	counseling (primarily for crisis intervention, assessment, short-term support, and
	referrals to private mental health care); psychotherapy and discussion groups;
	workshops and presentations; consultation and outreach; and self-help and web
	resources. The counseling staff is composed of psychologists, social workers, and
	graduate and postgraduate trainees. Counseling is confidential, in accordance with
	ethical and legal standards. There is no charge for services. Website:
	https://www.american.edu/student-affairs/counseling/

	Medical Emergencies
	If you are feeling under the weather use our free 24/7 line. Call 833-381-8545 for
	professional medical advice at any time. Available to all AU students.

	In case of Emergencies: If the Health Center is closed, you can do one of the following
	things. If you live on campus in a university residence hall, contact Public Safety at 202-
	885-3636 to coordinate transportation to the emergency room. If you live off campus,
	have a friend drive you or call a cab or ambulance to the nearest emergency room.
	You can also call 911.

	American University19COVID-19 Resources

	COVID-19 Announcements:

	COVID-19 Information can be found on the Office of Campus Life's website and is
	updated frequently:
	https://www.american.edu/ocl/healthcenter/covid-19-help-information.cfm

	COVID-19 Testing Options

	Testing is available for students on campus for the Spring 2023 semester.
	Please find out more information on testing for the Spring 2023 semester here:
	https://www.american.edu/ocl/healthcenter/covid-19-help-information.cfm

	Psychiatry During the COVID-19 Pandemic

	All psychiatric appointments are now being conducted via telepsychiatry. This service
	is only available for students who are physically located in Washington, DC, as our
	psychiatrist and psychiatric nurse practitioner are not licensed to offer telepsychiatry
	to students who reside outside of DC.

	For psychiatry appointments, please call: 202-885-3565 or email
	Psychiatry@american.edu (Please provide your First Name, Last Name, Date of Birth,
	and AUID Number).

	Please visit their website for more information:
	https://www.american.edu/ocl/healthcenter/

	American University20Other Resources

	Groceries
	There are a number of grocery stores close to AU. At many grocery stores in the U.S.,
	you can also get medicines and other non-grocery items. You are also able to get
	limited groceries on-campus at the Eagles Nest. The closest grocery stores to campus
	are:

	Giant Food
	3336 Wisconsin Ave NW, Washington, DC 20016

	Target
	4500 Wisconsin Ave NW, Washington, DC 20016

	Whole Foods
	2323 Wisconsin Ave NW, Washington, DC 20007

	Many grocery stores and pharmacies have free memberships and offer coupons and
	discounts to their members.

	Pharmacies
	The closest pharmacy to campus is Walgreens on New Mexico Ave. You can get
	vaccines, fill prescriptions, and buy some groceries at pharmacies in the U.S. Some
	pharmacies, like the CVS at 2226 Wisconsin Ave NW, have Minute Clinics in them, which
	are ideal for non-life threatening medical concerns.

	Places to Eat on Campus
	Mary Graydon Center
	AU offers many dining options for students and opening hours may vary depending on
	the locations and time of the year.

	Find a place to eat on campus and
	check today’s dining hours:
	https://dineoncampus.com/au

	American University21Finance and Banking

	Opening a bank account
	Checking accounts are convenient for paying ordinary bills and for shopping. To open a
	checking account, go to the “New Accounts” department at the bank you have chosen.
	You will need to bring your passport, visa, and proof of residence (such as your lease). A
	bank officer will help you to open an account by explaining the different kinds of
	accounts available and the costs and services of each one.

	Using a Check
	You may need to use checks to pay bills and in order to set up direct deposit. When you
	first open a bank account, you will have to wait for your permanent checks to be issued.
	In the meantime, the bank will provide you with temporary Starter Checks. Your
	permanent checks are usually mailed to you at a later date. Starter Checks do not have
	your name and address printed on the top, so some businesses may be reluctant to
	accept them.

	Transferring Money to the U.S. from Overseas
	International students may wire (i.e. transfer) money to their bank account in the U.S.
	from a bank account overseas. The money is available as soon as the U.S. bank receives
	it, but it may take up to a week for the home country bank to send the transfer. The
	cost is approximately $10. If you want to wire money:

	1.

	2.
	3.

	4.

	Call a wire service and request that your money be sent to the main branch of your
	bank.
	Instruct the main branch to send the money to your local branch.
	Instruct the bank to “Pay Upon Proper Identification” and give your name as the
	recipient.
	Collect your money at the bank with proper identification after your arrival.

	Direct Deposit
	When you work on campus, AU’s Payroll office will deposit your bi-weekly payment
	directly into your bank account. Please follow these simple steps to sign-up for direct
	deposit on-line:

	1.
	2.
	3.
	4.
	5.
	6.

	Go to myAU Portal at myau.american.edu
	Click on Work@AU
	Click on HR/Payroll Online
	Click on Payroll
	Click on Change Direct Deposit
	Follow the instructions

	American University22Finance

	EagleBucks
	EagleBucks is a no-fee, prepaid convenience account that is accessed via the AU ID card
	and can be used to pay for goods and services at various on- and off-campus retailers,
	residence hall laundry machines, Bender Library and WCL copiers and laser printers,
	and select university services. For more information, visit:
	https://www.american.edu/student-affairs/onecarddining/eaglebucks.cfm

	An EagleBucks account is activated when the student deposits funds into their account
	at the office of Student Accounts; Housing and Dining Programs office; EagleBucks
	Value Stations at different locations on campus (Mary Graydon Center, 1st floor and
	Bender Library, lower level by the Copy Center); or on-line under Finances. Find out
	details on how you can utilize your Eaglebucks with Grubhub.

	Mail

	The following examples illustrate how the mail you receive or send out should be
	addressed in order to ensure and expedite its delivery.

	Sending mail to an on-campus address:
	[Student Name]
	The American University
	[Student Residence Hall], [Room Number]
	4400 Massachusetts Ave., NW
	Washington, DC 20016-81XX*
	USA

	Fitness at AU

	Sending mail to a Post Office box:
	[Student Name]
	Route 187, Box 22
	Washington, DC 20016
	USA

	AU has many fitness facilities for students and if you are enrolled in classes, you can
	activate your membership to RecFit (https://www.american.edu/recfit/). This will allow
	you access to the fitness and aquatics center and the different fitness/sports programs
	on campus!

	American University23Transportation

	Getting a U.S. Driver’s License
	At the DC Department of Motor Vehicles, you must provide the DMV official with the
	following original documents (no photocopies!):

	Unexpired foreign passport with unexpired nonimmigrant visa issued for six or
	more months,
	I-94 reflecting duration of stay
	Valid I-20
	Social Security Card with your name, signature, and Social Security Number (SSN)
	If you do not have an SSN, a letter from ISSS or the Social Security Administration
	stating why you are not eligible for the SSN
	Unexpired lease or rental agreement with your name listed as the lessee or renter
	Utility bill with your name and current DC address, issued within the last 60 days
	DC property tax bill
	Unexpired homeowner’s insurance policy with your name and current DC address
	A foreign driver’s license, or an out-of-state driver’s license. If you do not have a
	foreign or out-of-state driver’s license: an unexpired DC learner’s permit and the
	successful completion of the skills road test

	Driving in Washington can be difficult, especially because parking spaces are hard to
	find. Parking garages and lots often cost over $3.25 per hour and as much as $20.00 a
	day. Metered parking, which takes coins, is sometimes available, but usually only for an
	hour or two. Many streets have parking restrictions during rush hour, which usually
	lasts from 7:00 a.m. to 9:30 a.m. and from 4:00 p.m. to 6:30 p.m. If you park in a space
	which is restricted, you could get a parking ticket and your car could be towed. To pay
	for metered parking through an app use: https://parkmobile.io/

	Getting Around DC
	All of DC and many areas of Maryland and Virginia are accessible by Metro trains, or
	Metrorail, and buses. To get directions on how to get from one address to another via
	the Metro system, go to the WMATA (Washington Metropolitan Area Transit Authority)
	website at www.wmata.com.
	Students will be able to utilize the UPass system using a personal SmarTrip card,
	provided by WMATA and AU. It provides unlimited rides throughout the semester on
	Metrorail and Metrobus (including express and airport shuttle buses). The program
	extends to all full-time undergraduate, graduate, and law students. Cards will be
	available for pick-up at the beginning of the semester. After that, the Office of Parking
	and Commuter Services will handle replacement requests and late pick-ups. Website:
	https://www.american.edu/finance/transportation/upass.cfm

	American University24DC Metro Map

	Visit https://www.wmata.com/ to learn more about services in DC, including buses and
	metro services.

	American University25TENLEYTOWN

	Know your neighborhood!

	Tenleytown is a small neighborhood right next to AU and it is one of the oldest communities in
	the District of Columbia, second only to Georgetown. It used to be a rural village, now it's home
	to many local businesses and reasonable restaurants. Exploring the neighborhood is easy--Hop on
	the AU shuttle from campus, get off at Tenleytown Metro and walk along Wisconsin Avenue.

	Restaurants

	1.
	2.
	3.
	4.
	5.
	6.
	7.
	8.
	9.
	10.
	11.
	12.
	13.

	14.

	Yosaku, Japanese $$
	Steak n' Egg, All-day breakfast $
	Satay Club, Thai & Malaysian $
	Seoul Spice, Korean $
	District Taco, Mexican $
	Bandit Taco, Tacos $
	Guapo's, Mexican $$
	Chick-fil-A, Fried Chicken $
	Panera, Sandwich/Coffee $
	Masala Art, Indian $$
	Z Burger, Hamburgers $
	Chipotle Mexican Grill $
	CAVA, Build your own
	Mediterranean $
	Nando's Peri-Peri, South African $$

	Shops

	15. CVS: Pharmacy
	16. Whole Foods: Grocery
	17. WAWA: Quick stop grocery
	18. Container Store
	19. Target: one stop shop for home goods,
	clothing, electronics

	Bank

	Required Documents to open account:

	Passport with visa
	AU ID Card
	Valid U.S. phone number
	Valid U.S. address
	Enrollment Verification
	Tenleytown is home to multiple banking
	options! Contact the bank ahead of visiting to
	make sure you meet eligibility requirements for
	opening an account.

	1

	2

	To Frien
	dship Heights

	3

	5

	4

	6

	18

	19

	Tenleytown-AU
	Metro Station

	7

	8

	15

	17

	16

	9
	10

	11

	Wisco
	nsin Ave

	WCL

	U

	This way to A
	Nebraska Ave

	AU
	Shuttle Stop

	12

	13

	14

	Tenleytown Main Street
	collaborates with local
	businesses to provide events and
	discounts to the AU and local
	community. Check out their
	website or download the
	Tenleytown Main Street smart
	phone app to see this week's
	events or deals!
	tenleytownmainstreet.org

	Use your smart phone to snap the
	code!

	Need a cellphone?

	DC:

	Georgetown Apple Store

	Near the Friendship Heights Metro
	Station:

	AT&T
	T-Mobile
	Verizon

	Friendship Heights is one
	metro stop north of
	Tenleytown-AU

	BUS: 30N, 30S, 31, 33 from
	Tenleytown

	Georgetown
	Prime neighborhood with a location right on the Potomac
	River. Offers kayaking as well as great views from the
	Georgetown Waterfront Park.

	BUS: 96 from Tenleytown

	U Street / Shaw
	The Shaw neighborhood is a lively corridor with great
	restaurants and live music venues. Ben's Chili Bowl is a
	must-visit hot dog eatery!

	O T H E R N E I G H B O R H O O D S

	Metro: Red Line from
	Tenleytown

	DuPont Circle
	This area offers a variety of fast casual restaurants for
	hanging out as well as great architecture. There are also
	many embassies nearby worth touring.

	Adams Morgan (AdMo)
	If you have a craving for international cuisine, Adams
	Morgan is the spot for you. AdMo has got you covered
	with pretty much every food option imaginable.

	BUS: 96
	from Tenleytown
	Metro: Red Line and
	15 min walk

	AU Resources
	&
	Essentials

	Dean of Students
	Location: 408 Butler Pavilion
	Phone: 202-885-3300
	https://www.american.edu/ocl/dos/
	The Office of Dean of Students supports students to
	promote their growth and development.

	Academic Support & Access Center (ASAC)
	Location: Mary Graydon Center 243
	Phone: 202-885-3360
	https://www.american.edu/provost/academic-access/
	ASAC supports the academic development and
	education goals of all students at AU.

	Center for Well-Being Programs and Psychological
	Services (The Well-Being Center)

	For Psychological Services:
	Location: Mary Graydon Center 214
	Phone: 202-885-3500

	For Well-Being Programs:
	Location: Hughes Hall 105
	Phone: 202-885-3276
	https://www.american.edu/ocl/counseling/
	The Well-Being Center provides the full range of
	psychological and well-being services to improve student
	access to the wellness resources they need to thrive at AU.

	AU Central
	Location: Asbury 201
	Phone: 202-885-8000
	https://www.american.edu/aucentral/
	AU Central brings together the front-line services related
	to student accounts, registration, and Veterans Services.

	U Pass
	Location: Don Myers Building (Lower Level)
	Contact: upass@american.edu
	https://www.american.edu/finance/transportation/up
	ass.cfm
	U Pass is a convenient and affordable metro pass for AU
	students to travel around DC, Maryland, and Virginia
	during Fall and Spring semesters.

	Writing Center
	Location: Bender Library Commons
	Phone: 202-885-2991
	https://www.american.edu/provost/academic-
	access/writing-center.cfm
	"Students prepare papers, we prepare students."
	Writing Center offers 45-minute free consultations.

	University Library
	Phone: 202-885-3232
	https://www.american.edu/library/
	University Library enables education and research
	success by offering various services to the AU
	community.

	One Card & Dining Services
	Location: Mary Graydon Center 123
	Phone: 202-885-2273
	https://www.american.edu/ocl/onecarddining/
	This office supports American University's Meal
	Plan Administration, One Card production & basic
	access, and university vending contracts.

	Housing & Residence Life
	Location: Anderson Hall
	Phone: 202-885-3370
	https://www.american.edu/ocl/housing/
	Creating meaningful student experiences in the
	residence halls and on-campus while encouraging
	students to learn and grow together in community.

	University Police
	Location: Don Myers Building
	Phone: 202-885-2527
	Campus Emergency Call: 202-885-3636
	https://www.american.edu/police/
	University Police is committed to providing a safe
	environment for all AU community members.

	U Pass Pick-up
	U Pass can be picked up at the Parking and Commuter Services
	office located at Don Myers Building. The office hours are as
	follows: Parking & Commuter Services

	Monday - Friday: 9:00AM - 5:00PM

	International Student and Scholar Services (ISSS)
	Location: Butler Pavilion 410
	Phone:202-885-3350
	ISSS is your gateway into the campus life at AU! We are committed to supporting
	international students with complex visa regulations and transitioning to AU life and beyond.

	Know your Rights When
	Encountering Law Enforcement

	Q: What kind of law enforcement officers might try to question me?
	A: You could be questioned by a variety of law enforcement officer, including state or
	local police officers, Joint Terrorism Task Force members, or federal agents from the
	FBI, Department of Homeland Security (Immigration), Drug Enforcement
	Administration, Naval Criminal Investigate Service, or other agencies.
	Q: Do I have to answer question asked by law enforcement officers?
	A: No. You have the constitutional right to remain silent.
	Q: Can I talk to a lawyer before answering questions?
	A: Yes. You have the constitutional right to talk to a lawyer before answering questions,
	whether or not the police tell you about that right.
	Q: What if I speak to law enforcement officers anyway?
	A: Anything you say to a law enforcement officer can be used against you and others.
	Keep in mind that lying to a government official is a crime but remaining silent until you
	consult with a lawyer is not.
	Q: Do I have to show officers my immigration documents?
	A: The law requires non-citizens who are 18 or older and who have been issued valid
	U.S. immigration documents to carry those documents with them at all times. Failure to
	comply carry these documents can be a misdemeanor crime. It is never a good idea to
	show an officer fake immigration documents or to pretend that someone else’s
	immigration documents are yours.
	Q: What if law enforcement officers stop me in my car?
	A: Keep your hands where the police can see them. You must show your driver’s
	license, registration and proof of insurance if you are asked for these documents.
	Q: What should I do if law enforcement officers arrest me?
	A: The officer must advise you of your constitutional rights to remain silent, to an
	attorney, and to have an attorney appointed if you cannot afford one. You should
	exercise all these rights, even if the officers don’t tell you about them.
	Q: Can I call my consulate if I am arrested?
	A: Yes. Non-citizen arrested in the U.S. have the right to call their consulate or to have
	the law enforcement officer tell the consulate of your arrest. Law enforcement must let
	your consulate visit or speak with you if consular officials decide to do so. Your
	consulate might help you find a lawyer or offer other help.

	This information tells you about your basic rights. It is not a substitute for legal advice.
	You should contact an attorney if you have been arrested or believe your rights have
	been violated. This information was retrieved from the ACLU. For additional
	information: https://www.aclu.org/sites/default/files/pdfs/immigrants/kyr_english.pdf

	American University26Helpful Links for Quick Resources

	ISSS Virtual Appointments: https://isssau.youcanbook.me/
	ISSS Home page: https://www.american.edu/student-affairs/isss/
	Get Most Recent I-94: https://i94.cbp.dhs.gov/I94/#/recent-search
	ISSS Employment: https://www.american.edu/student-
	affairs/isss/employment.cfm
	iEagle Portal: ieagle.american.edu
	AU Student Health Insurance: https://www.american.edu/aucentral/about-
	student-health-insurance-plan.cfm
	ISSS Travel and Re-entry: https://www.american.edu/student-affairs/isss/travel-
	and-re-entry.cfm
	myAU Portal: myau.american.edu
	Social Security Office: http://www.ssa.gov
	ISSS Taxes Information: https://www.american.edu/student-
	affairs/isss/taxes.cfm
	AU Academic Calendar: https://www.american.edu/provost/registrar/academic-
	calendar.cfm
	Undergraduate Academic Regulations:
	https://www.american.edu/provost/undergrad/undergrad-rules-and-
	regulations.cfm
	Graduate Academic Regulations:
	https://www.american.edu/provost/ogps/graduatestudies/
	2020-graduate-academic-regulations.cfm
	How to use Canvas: https://community.canvaslms.com/docs/DOC-18585-
	getting-started-with-canvas-as-astudent
	Canvas Login: https://american.instructure.com
	Canvas community Website: https://community.canvaslms.com/
	Library Resources and Writing Support: http://www.american.edu/library
	Mathematics and Statistics Tutoring Lab:
	www.american.edu/cas/mathstat/tutoring.cfm
	AU Career Service website: www.american.edu/careercenter/
	Tutoring Lab, Writing Center, and Quantitative Support:
	https://american.mywconline.net/
	Academic Coaching visit: https://auacademiccoaching.youcanbook.me/

	American University27Helpful Links for Quick Resources

	Center for Language Exploration, Acquisition & Research (CLEAR):
	http://www.american.edu/cas/clear/index.cfm
	Center for Diversity and Inclusion: https://www.american.edu/student-
	affairs/cdi/
	Student Conduct and Conflict Resolution Services:
	https://www.american.edu/student-affairs/index.cfm
	Kay Spiritual Life Center: https://www.american.edu/student-affairs/kay/
	Disability Support Services: https://www.american.edu/provost/academic-
	access/index.cfm
	Americans with Disabilities Act (ADA):
	https://educationusa.state.gov/resources-students-disabilities
	How to Get a One Card: https://www.american.edu/ocl/onecarddining/get-one-
	card.cfm
	Student Health Center: https://www.american.edu/student-affairs/healthcenter/
	Center for Well-Being Programs and Psychological Services:
	https://www.american.edu/student-affairs/counseling/
	COVID-19 Announcements: https://www.american.edu/ocl/healthcenter/covid-
	19-help-information.cfm
	COVID-19 Testing Options: https://www.american.edu/ocl/healthcenter/covid-19-
	help-information.cfm
	Psychiatry During the COVID-19 Pandemic: Psychiatry@american.edu
	EagleBucks: https://www.american.edu/ocl/onecarddining/eaglebucks.cfm
	RecFit: https://www.american.edu/recfit/
	WMATA (Washington Metropolitan Area Transit Authority): www.wmata.com
	UPass: https://www.american.edu/finance/transportation/upass.cfm
	Know Your Rights:
	https://www.aclu.org/sites/default/files/pdfs/immigrants/kyr_english.pdf

	Disclaimer: The materials in this handbook have been prepared for general information purpose only. They do not
	constitute legal advice or serve as a substitute for legal counsel. As information may change, please refer to individual
	websites, offices, or vendors for most current information.

	American University28