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| {: , : , : drive will be inaccessible. You can retain the 2.5\ drive. The M.2 slot is PCIe Gen 3.0. A Gen 4.0 SSD will work but it will not run at its maximum advertised read/write speeds from the Gen 3 slot. |
| TitleColor Laser 150nw Not Accessible By Its IPQuestionBought new 150nw, download and run driver install v1.2 from 123.hp.com as guided by the quick start leaflet. The driver install managed to transfer the WLAN info to the printer and get it online. It then failed to finish with error message that the printer doesnt communicate and I should change my network settings. I've finished the setup by connecting via USB and install went through smootly. I've printed the network diagnosis page that showed the printer is online in my WLAN and it also shows up in my router with its host name and obviously same IP. I've deactivated the Windows and 3rd party firewall and still can't access the EWS (by using the IP) and neither HP Smart, nor HP Smart Repair Doctor or the Driver Installer find the printer, even if I try to connect by entering the IP or host name. Next step would be to reset the printer Wi-Fi settings back to standard and start all over. Edit: I just repeated the Wi-Fi install with same result. Printer is online (WLAN) but doesn't respond to any connection attempts. Tried HP Smart App on my Android mobile and it also can't find the printer.Answer@WorstXperience, Welcome to the HP Support Community! Thanks for reaching out about your query regarding your Color Laser 150nw! We're thrilled to have the opportunity to assist you and provide a solution. Since you’ve already done quite a bit of troubleshooting, here are a few additional things to check: Confirm Printer’s Network Connection Print a Network Configuration Page (Press and hold the Resume button until the Ready light starts blinking, then release). Check if the IP address matches your network’s range (e.g., if your router is 192.168.1.X, the printer should have a similar IP). Ensure the Subnet Mask and Default Gateway are correctly assigned. Ping the Printer On your Windows PC: Open Command Prompt (Win + R, type cmd, press Enter). Type: ping [Printer's IP Address] and hit Enter. If you get a Reply, the printer is online but may be blocked by software. If you get Request Timed Out, the connection isn’t properly established. Check Wireless Isolation & Firewall Settings Some routers have Wireless Isolation enabled, which blocks devices from communicating. Check your router’s settings and disable it if needed. Even though you disabled firewalls, check Windows Defender Security settings under Network & Internet > Advanced network settings to ensure nothing is blocking communication. Manually Add the Printer Open Control Panel > Devices & Printers Click Add a Printer > The printer I want isn’t listed Select Add a printer using TCP/IP address Enter your printer’s IP address, follow the prompts, and see if it connects. Let me know how it goes! Take care, and have an amazing day! Did we resolve the issue? If yes, Please consider marking this post as \ and click \ to give us a helpful vote - your feedback keeps us going! Regards, ZOEY7886 I am an HP Employee |
| TitleInstalling Extra HarddiskQuestionI'm going to install an extra hard drive, on the motherboard hp 8B3C A (SMVB). How many memory slots does it have and how many SATA connectors are there? mvh inge", "Answer": "Below is the link to the motherboard specs for the SSID you posted: HP Desktop PCs - AkaliR system board specifications | HP® Support The number of SATA ports are not listed on the specs page, but here is an eBay listing for that model motherboard which shows it has two SATA ports. HP Pro SFF 280 G9 AKALIR INTEL RPL-S H670 MOTHERBOARD - N33960-002 N38546-001 | eBay"} |
| {"Title": "Increasing RAM On My HP Pavilion", "Question": "Hi I want to increase the RAM on my laptop by 16gb from existing 8 gb. I want to know if I can install another RAM card of 16 gb on the 2nd slot which appears to be free. The Ram card that I have in mind is as follows: SK Hynix 16GB DDR4 PC4-19200 2400MHZ ECC REG DIMM Model HMA82GR7AFR8N-UH Following are the particulars of my laptop: Laptop Brand HP Pavilion Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz Model no. 7265NGW Product ID 4BV52UA #ABA S/N# 5CD 842DKW5 If the above RAM is not ok please let me know the configuration for the RAM which i need to buy. ", "Answer": "Hi: You definitely cannot install an ECC registered DIMM in your PC and it won't even fit because that memory is used in servers and business workstation desktop PC's. If you want to install a 16 GB memory chip in the available slot, I recommend this one: Timetec 16GB DDR4 2400MHz PC4-19200 Non-ECC Unbuffered 1.2V CL17 2Rx8 Dual Rank 260 Pin SODIMM Lapto... Below is the link to the service manual: HP Pavilion 15 Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP au..."} |
| {"Title": "BIOS Update On Linux", "Question": "Hello Guys, I am currently trying to update my BIOS Version from F.15 to a newer one. When I enter BIOS I can not select the \"Use local device\" method, because it is not displayed in my BIOS. I also tried booting the newer BIOS Version, but no new Version is on the hp website. The tool provided from hp only works on windows, so I can not use it on linux. I want to update my BIOS, so that I can change to boot order of my device. Information: - Product Name: HP Laptop PC 15s-fq2000 - BIOS Revision: F.15 - BIOS Vendor: AMI - OS: Arch Linux 6.12.20-1-lts - Firmware Date: Wed 2021-09-15 Thank you for your help", "Answer": "Hi: Below is the link to the latest BIOS update for your notebook: HP Laptop PC 15s-fq2000 (2D119AV) Software and Driver Details Use a Windows PC and make a USB recovery drive to update the BIOS outside of an operating system. Watch these two videos at the links below for how to make and use the BIOS recovery flash drive to update the BIOS outside of Windows: How to create a BIOS recovery drive with the above BIOS file. Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support How to recover/update your notebook's BIOS with the USB recovery drive: Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support |
| TitleBatteryQuestionHi!I would like to ask about Hp sleep and charge,if used a 120w adapter type c charger,it takes how long to charge my battery until full?And also I putted it for 8hours to charge,does this harm my battery? my model no is 16-xd0020AXAnswerHP Sleep and Charge is for the charge your laptop delivers through its usb ports as for example, charging your mobile. The sleep part means it will still put out a charge even when the laptop is asleep. I think you are asking about Power Delivery which is a charge going in through the USB-C port. Your laptop needs a 280w adapter so do not use a 120w except perhaps to charge when the laptop is off. How long it takes to go from say 20% to 100% using a non-specified adapter is anyone's guess but mine would be likely overnight. As long as you only use the 120w to charge when the laptop is off it will not harm the battery but you should really only do that in a pinch. Why not use the provided 280w adapter?"} |
| {"Title": "Update CPU In Pavilion G6", "Question": "I want to update the CPU in a Pavalion G6. The info from the laptop is: HP Pavilion g6 Notebook PC Product number D1Q40EA#ABE Windows 10 Home 64 bits Processor Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz I was looking at a Intel Core i7-3632QM @ 2.20GHz. Will it work with my motherboard?", "Answer": "Hi: Below is the link to the service manual for your notebook: c03593041.pdf Chapter 1 has the list of supported processors. According to the manual the Intel Core i7-3632QM is supported. One of the 45W 3rd gen quad core processors would not be supported."} |
| {"Title": "Проблемы С Bluetooth", "Question": "Здравсивуйте.Помогите,пожалуйста.после обновления драйверов,перестал работать Bluetooth пишет УстройствуPCI\\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00\\4&15ed5f19&0&01E0 требуется дальнейшая установка. Пытался скачать с Вашего сайта, но ссылки видимо устарели. Ноутбук HP Compaq CQ58-d00SR <D9X65EA#ACB>", "Answer": "Hi: For what operating system do you need the driver for? If it is Windows, 10, the Bluetooth does not work on the newer builds of W10. Here's the link to the W10 Bluetooth driver. I believe it will install and the Ralink Bluetooth will not start afterwards. MediaTek (Ralink) Bluetooth Software Driver 11.0.761.0 https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe |
| TitleNeed Help With HP Officejet Pro L7580 All-In-One, Setup Software, Power CordQuestionNeed help with HP Officejet Pro L7580 All-in-One, setup software, power cord My old and very reliable HP Officejet 6210 All-in-One stopped working, and have this other model someone gave me years ago in my Home Office called - HP Officejet Pro L7580 All-in-One. I need the setup software and power cord. Can't I just use my current power cord from HP Officejet 6210 All-in-One? But I think this newer printer uses a sort of USB type. Please help. Thanks ", "Answer": "Hello, I have an even older printer/scanner HP Officeject 6210 All-in-one that stopped working. But I also have an HP Officejet Pro L7580 All-in-One that I nevere used and will try to get that working (missing power cord and setup software) --- I found the power cord on Amazon and ordered it and thru PC Mag I also found the setup software, so will try this in the following weeks or so. If fails will just buy a HP new unit (the one with that oil based ink so it will not dry out). Thanks for the help."} |
| {"Title": "800G1 SFF TPM Upgrade", "Question": "Our 800 G1 TPM 1.2 ver 4.3.2, where you can download this firmware upgrade to 2.0, we try download SP87753 and SP81900 not works.", "Answer": "If you were wanting to upgrade the TPM 2.0 device to run W11 (some folks just want it updated to play certain video games), here is an easy way to do an in-place upgrade from W10>W11 without having to clean install Windows. Watch this video: How to Install Windows 11 on Unsupported PC in 2025 (New Easiest Method, No CMD)"} |
| {"Title": "HP Pavilion All-In-One - 27-A276a - PCI Slot 10 (PCI Bus 3, Device 0, Function 0) Not Installed", "Question": "Hi My HP Pavilion All-in-One - 27-a276a was upgraded from Win 10 to Win 11 and the Device Manager has a PCI device under other device with the following information attached to it \"PCI Slot 10 (PCI bus 3, device 0, function 0)\" with no other information. I thought it was the Realtek Card reader as that was the only device I couldn't find in device manager and installed it. The software ran and completed without any complaints, but made no difference. What is suposed to be installed as a driver to solve this issue of a missing PCI Device. KimAnswerHi, Kim: If 'PCI Device' is the exact name of the device you need a driver for, this would be the one: Realtek Card Reader Driver https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81184.exe |
| TitleMax RAM For My OMEN Gaming Laptop 16-Wf1013ns (9U5U6EA)QuestionHello, I wanted to know how much RAM my OMEN Gaming Laptop 16-wf1013ns (9U5U6EA) supports. I would like to know the memory in GB and the MHz that I can install. Some info: Exact model of my laptop: HP Omen 16-wf-1013ns RAM slots: 2 Motherboard name: HP 8C77 Motherboard chipset: Intel HM770 System BIOS date: 1/08/2025 System BIOS version: F.15 Thank youAnswerHi: According to chapter 1 of the service manual for the previous model series (the only one available), your notebook supports 2 x 16 GB of DDR5-5600 MHz memory. Maintenance and Service Guide The Crucial memory report for the model series indicates it will support 2 x 32 GB of memory. HP HP OMEN 16-wf1000 | Memory RAM & SSD Upgrades | Crucial.com You can also run this command to see what Windows indicates is the maximum memory your PC can support: 1. In the search box, search for cmd and click Run as administrator. This will open the command prompt. 2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key. There, it will show the maximum RAM capacity your PC's motherboard can support. The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576."} |
| {"Title": "Can I Upgrade My HP TP01-W3003W With A Dvd Optical Drive", "Question": "can i upgrade my HP TP01-W3003W with a dvd optical drive", "Answer": "Tyvm... Guess im to old school...lol.. Use to be you coyld add them.."} |
| {"Title": "Printer Cartridge", "Question": "I have an Officejet PRo 9015. I have to replace a printer cartridge. I replaced it, but the printer says it's still out of ink. What do I do??AnswerHi @NKM6, Welcome to the HP Support Community! Thanks for reaching out about your query regarding your printer! We're thrilled to have the opportunity to assist you and provide a solution. If you have replaced the ink cartridge on your HP OfficeJet Pro 9015 printer but it still indicates that the cartridge is out of ink, try the following steps: Ensure Proper Cartridge Installation: Turn on the printer. Open the ink cartridge access door. Remove and reinsert the ink cartridge. Ensure the cartridge is correctly seated in its slot. Close the ink cartridge access door and wait for the printer to recognize the cartridge. Check Cartridge Compatibility: Ensure the ink cartridge is compatible with your HP OfficeJet Pro 9015 printer. Use only original HP ink cartridges recommended for your printer model. HP OfficeJet Pro 9010 series uses the following cartridges: Black Ink Cartridge: HP 962 Black Cyan Ink Cartridge: HP 962 Cyan Magenta Ink Cartridge: HP 962 Magenta Yellow Ink Cartridge: HP 962 Yellow Clean the Ink Cartridge Contacts: Turn off the printer and unplug it from the power source. Open the ink cartridge access door and remove the cartridges. Using a lint-free cloth lightly moistened with distilled water, gently clean the electrical contacts on the ink cartridges and the corresponding contacts inside the printer. Allow the contacts to dry completely before reinserting the ink cartridges. Reset the Printer: Turn off the printer. Unplug the printer from the power source. Wait for at least 60 seconds. Plug the printer back in and turn it on. Update Printer Firmware: Kindly refer to this link to update your printer firmware. Check for Obstructions: Open the ink cartridge access door and inspect for any packing materials or obstructions inside the printer. Remove any found obstructions carefully. Use Another Cartridge: If the issue persists, try using another new ink cartridge. Occasionally, a specific cartridge may be faulty. I hope this helps. I'm glad I could help! If this resolved your issue, please mark it as \ and click \ on \ Your feedback not only keeps us going but also helps others find the solution faster! Take care and have an amazing day ahead! Best regards, Kuroi_Kenshi I am an HP Employee |
| TitleHow To Use HP 24b016 As A Monitor ?QuestionHow to use my HP 24-b016 as a monitor ? Thanks.AnswerYou cannot use your PC's display as a monitor for another device. The HDMI port is output only."} |
| {"Title": "Can I Upgrade To Windows 11 With My HP Pavilion Power Desktop 580-105nl ?", "Question": "I checked my PC with app WindowsPCHealthCheck and it says that the processor is not supported by Windows 11 (AMD Ryzen 5 1400). The questions are: 1) Can I proceed upgrading to Windows 11 anyway with no risk? 2) Is it better to change the processor and choose a supported one, as long as it is compatible with the motherboard? For example AMD Ryzen 5 2600 can be mounted on my motherboard? Thank you", "Answer": "There are no W11-supported AMD processors that will work in your PC's motherboard. See the processor upgrade specs at the link below: HP Pavilion Power 580-105nl Desktop PC Product Specifications | HP® Support IMHO, your PC should work OK on W11. If you are happy with your PC, and if you are interested in doing an in-place upgrade to W11 24H2 on your PC as is, watch this video, which is the easiest way to do it in my opinion, and I have tried many different ways to do this during the last 3 years. How to Install Windows 11 on Unsupported PC in 2025 (New Easiest Method, No CMD) Download the W24H2 ISO file and use that (3rd option). Download Windows 11 You can download the free 7-Zip file utility from the link below. The top line is for 64 bit. 7-Zip You'll have to repeat this procedure each October when Microsoft rolls out the new builds because a PC that does not meet Microsoft's minimum W11 hardware requirements will never automatically get the update to the next build. Other than that, your PC will continue to get the monthly cumulative and other updates. That's only a minor inconvenience to have continued OS support beyond October of 2025. If things don't work right on W11, you have 10 days to easily go back to W10 as long as you don't delete the W1 upgrade files or the Windows.old folder. How to Go Back to Windows 10 from Windows 11 (Tutorial)"} |
| {"Title": "Wish To Upgrade To Windows 11", "Question": "Hi I have been onto MS chat and have learnt that in order to upgrade my laptop from windows 10 to windows 11 . The laptop needs to have min spec. Which my laptop does. But I am still having issues. My laptop spec as per : Laptop types HP Paviillion Notebook Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz 2.19 GHz Installed RAM 8.00 GB System type 64-bit operating system, x64-based processor Is the issue with my i5 processor ? if so any body able to advise how I maybe able to update my processor so that I am able to download/upgrade to windows 11. Alternatively any other suggestions would be appreciated. Many thanks", "Answer": "Hi: The processor doesn't meet Microsoft's minimum processor specs of an Intel 8th gen or newer core processor, and your PC's model series does not support an upgrade to a motherboard that comes with an Intel 8th generation or newer core processor. If you are happy with your PC, and if you are interested in installing W11 24H2 on your PC as is, watch this video, which is the easiest way to do it in my opinion, and I have tried many different ways to do this during the last 3 years. How to Install Windows 11 on Unsupported PC in 2025 (New Easiest Method, No CMD) Download the W24H2 ISO file and use that (3rd option). Download Windows 11 You can download the free 7-Zip file utility from the link below. The top line is for 64 bit. 7-Zip You'll have to repeat this procedure each October when Microsoft rolls out the new builds because a PC that does not meet Microsoft's minimum W11 hardware requirements will never automatically get the update to the next build. Other than that, your PC will continue to get the monthly cumulative and other updates. That's only a minor inconvenience to have continued OS support beyond October of 2025. If things don't work right on W11, you have 10 days to easily go back to W10 as long as you don't delete the W1 upgrade files or the Windows.old folder. How to Go Back to Windows 10 from Windows 11 (Tutorial)"} |
| {"Title": "Missing Color Sections - Officejet Pro X476dn MF", "Question": "Hello all I am having problems with the Officejet Pro X476dn MF where Magenta is missing entire sections of color and Black is faded/discolored during Print Quality Report (see picture below). We've tried the following troubleshooting steps with no joy. Ran \ Ran \ levels 1, 2, and 3 (more than once at different stages) Ran \ Ran \ Manually cleaned the print head via pulling the duplexer and wiping the print head. Cleaned/rinsed the waste area thoroughly (it was quite full) Replaced the ink cartridges with new cartridges From what I have read online/this site I am assuming the ink delivery system is clogged or malfunctioning. If this is the case I am wondering if the waste area being super full caused the nozzles/delivery system to clog. AnswerThat segment of magenta printhead failed, if it was something else you would have some traces of magenta. The printhead has several segments to create page wide printhead and one segment failed in magenta My profile on LinkedIn |
| TitleCPU Upgrade To Make My System Windows 11 Compatible.QuestionI am currently on Windows 10 Home. My system diagnosis to upgrade to WIN11 (before WIN10 ends support in Oct) says my CPU (Intel Core i3 6100T) does not meet the requirements. I think everything else does meet the requirements (TPM 2.0, etc, etc.) One of my thoughts was to upgrade my CPU if possible to make it more compatible. Don't know if this is a realistic option, how much it may cost etc. Does anyone have some light they could shed? ", "Answer": "Your PC's motherboard does not support any Intel 8th gen core processors, which Microsoft has established as the minimum processor requirement for W11. If you are happy with your PC, and if you are interested in installing W11 24H2 on your PC as is, watch this video, which is the easiest way to do it in my opinion, and I have tried many different ways to do this during the last 3 years. How to Install Windows 11 on Unsupported PC in 2025 (New Easiest Method, No CMD) Download the W24H2 ISO file and use that (3rd option). Download Windows 11 You can download the free 7-Zip file utility from the link below. The top line is for 64 bit. 7-Zip You'll have to repeat this procedure each October when Microsoft rolls out the new builds because a PC that does not meet Microsoft's minimum W11 hardware requirements will never automatically get the update to the next build. Other than that, your PC will continue to get the monthly cumulative and other updates. That's only a minor inconvenience to have continued OS support beyond October of 2025. If things don't work right on W11, you have 10 days to easily go back to W10 as long as you don't delete the W1 upgrade files or the Windows.old folder. How to Go Back to Windows 10 from Windows 11 (Tutorial)"} |
| {"Title": "ADF Reports Jam But No Paper", "Question": "Message says paper is jammed in ADF, but I cannot see any paper in the ADF. ADF does not take in paper. Printer works fine from manual feed (prints, copies and scans), but message still shows.", "Answer": "Hi @joebirrell, Welcome to the HP Support Community! Thanks for reaching out about your query regarding the paper jam error on your printer! We're thrilled to have the opportunity to assist you and provide a solution. Check ADF for Obstructions: Turn off the printer. Lift the ADF cover and remove any visible debris or small pieces of paper stuck in the feed mechanism. Use a flashlight if necessary to inspect the entire feed area. Clean the ADF Rollers: Open the ADF cover and gently clean the rollers with a lint-free cloth dampened with distilled water. Rotate the rollers to ensure all surfaces are cleaned. Reset the Printer: Turn off the printer, unplug the power cord, wait for about 60 seconds, and then plug it back in. Turn on the printer and check if the error message persists. Check for Sensor Issues: Sometimes the paper jam error can be caused by a malfunctioning sensor. Inspect the sensors in the ADF for any visible damage or obstructions. If necessary, gently clean the sensor areas using a lint-free cloth. Run Printer Diagnostics: Use the HP Print and Scan Doctor tool to diagnose and fix any issues. This tool can be downloaded from the HP Support website. Clear Error Messages: Navigate to the printer's menu and check for any hidden error messages. Go to Settings > Printer Maintenance > Clear Errors or Reset Printer. Manually Feed Paper into ADF: Insert one sheet of paper into the ADF and gently push it until it starts feeding into the mechanism. This can sometimes clear minor obstructions. Check Your Printer Software: Ensure you have the latest printer drivers and software installed on your macOS 12.0 Monterey. Go to the HP Support website and download the latest drivers. I hope this helps. I'm glad I could help! If this resolved your issue, please mark it as \ and click \ on \ Your feedback not only keeps us going but also helps others find the solution faster! Take care and have an amazing day ahead! Best regards, Kuroi_Kenshi I am an HP Employee |
| TitleInquiry Regarding RAM CL Value For HP 200 Pro G4QuestionHi everyone, I’m planning to upgrade the RAM on my HP 200 Pro G4, which is listed in my account. Before I go ahead with the upgrade, I was hoping to find out the CL ( CAS Latency) Value of the default RAM that comes with this model. If anyone happens to know or has upgraded their RAM before, I’d really appreciate the info. Thanks a lot for your help! Thank you, AbhinavAnswerHi: Your PC uses DDR4-2666 CL19 SODIMM memory. You can also use DDR4-3200 CL22 SODIMM memory which will automatically bridge to 2666 MHz. |
| TitlePrinter HP Envy 7640 Series 4 Stopped Making Copies From Hard CopyQuestionprinter HP Envy7640 series 4 stopped making copies from hard copy. Error message about no internet connection makes no sense.Answer@lilchi, Welcome to HP Support Community. Thank you for posting your query, I will be glad to help you. It sounds like your HP Envy 7640 is having trouble with its standalone copy function, which should work independently of an internet connection. Here are some troubleshooting steps to fix this issue: Basic Checks 1. Restart the Printer >Turn off the printer, unplug it from the power source for 1-2 minutes, and then turn it back on. 2. Check the Scanner Glass & ADF >If you're copying from the scanner glass, ensure it's clean. >If using the Automatic Document Feeder (ADF), make sure there’s no paper jam. 3. Try Copying Without Network >Disconnect the printer from Wi-Fi and retry copying. >If it still shows the no internet connection error, move to the next steps. Reset & Troubleshooting 4. Hard Reset the Printer >With the printer on, unplug the power cord from the back and the wall socket. >Wait 60 seconds and reconnect the power. 5. Check for Firmware Updates >If your printer is connected to Wi-Fi, check for firmware updates in Settings > Printer Maintenance > Update Printer. 6. Perform a Partial Reset >On the printer’s control panel, go to Setup > Printer Maintenance > Restore Defaults. >Confirm and wait for the printer to restart. I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\} |
| {: , : , : Use SETUP Cartridges\ on the bottom right to say “Thanks” for helping! Max3Aj HP Support |
| TitlePrinter Information Page Prints Perfectly But Printing Any Document Yields A Blank PageQuestionI'm trying to print a one-page pdf that is a black ink only blank monthly calendar. The printer acts like it's printing but yields a blank page. The black ink cartridge ink level is low, but not empty. When I push the \ button on the printer itself it prints the \ Everything on it appears perfectly. The black print is dark and full. Clearly the black ink cartridge still has plenty of black ink. That page has far more content than my blank calendar page. Why won't it print my calendar and how do I fix this?", "Answer": "If I select b/w copy it produces a blank page. If I select color copy it copies the info page in what looks like black. After continuing to work on this following posting my question, I started to wonder if what you pointed out was the case, i.e., \"When you press the I button the page is printed with color ink mixing it to look like black.\" One of the pdfs I tried also printed, but it must have been for the same reason, even though it appears all in grey, which I wouldn't think the color cartridge alone could do. I tested this by printing that page after changing the print setting to B/W only printing, and that produced a blank page. I replaced the Black cartridge and it's working fine now, so I guess the old cartridge was just completely empty. Thank you for your reply. "} |
| {"Title": "HP 17-Inch Laptop Hard Drive (SSD) Upgrade From 256 GB PCIe® NVMe™ M.2 SSD To 1TB", "Question": "I have a HP Laptop 17-by3xxx (LAPTOP-PSPTQDRQ) and what to upgrade the hard drive from 256 GB PCIe® NVMe™ M.2 SSD to 1TB and want to know what the best hardware is to purchase and what is compatible with my processor (Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.20 GHz). Also want to upgrade my current RAM (Samsung MZVLQ256HAJD-000H1) from 8GB to 16 or higher. Want to know what is the best and most compatible for my laptop", "Answer": "Hi @MissAMC All M.2 NVME disks are compatible, the important thing is to buy a known brand and check the specifications of the disk. Hp works with brands such as Crucial, Samsung, Adata , Kingston - if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful."} |
| {"Title": "Smart Tank Plus Won'T Start - Error Code 0XC4EB8004 HW_MICCI2_V12QuestionI've tried resetting the printer by disconnecting power and waiting 60 seconds, but the printer goes through a restart attempt but crashes (after the cartridges move a little) with error code 0XC4EB8004 HW_MICCI2_V12. Have you any help with what I can try now ? Thanks", "Answer": "@RJL15041912, Welcome to HP Support Community. Thank you for posting your query, I will be glad to help you. The 0XC4EB8004 HW_MICCI2_V12 error on the HP Smart Tank Plus 570 usually indicates a hardware failure, often related to the ink system, printhead, or internal electronics. Here are some steps to try: Power Reset (Deep Reset) Since you've already done a basic power reset, try a deeper reset: >Turn off the printer. >Disconnect the power cable from both the wall and printer. >Remove all cartridges. >Hold the Power button for 30 seconds. >Plug the printer directly into the wall (avoid surge protectors). >Turn it on without reinstalling the cartridges yet. >If it starts without the error, reinstall the cartridges one by one. Check for Paper Jams or Obstructions >Open the ink access door and remove the cartridges. >Inspect the printhead area and carriage path for any stuck paper, debris, or ink spills. >Move the carriage gently left and right to check if it moves freely. >If you see ink buildup, use a lint-free cloth slightly dampened with distilled water to clean it. Clean the Encoder Strip >The encoder strip is a clear plastic strip behind the carriage. If dirty, it can cause errors: >Turn off the printer. >Locate the clear strip behind the printhead carriage. >Gently wipe it with a soft, lint-free cloth dampened with filtered water. >Let it dry before turning the printer back on. Reseat the Printhead >If your printer has a removable printhead: >Open the ink door. >Lift the printhead latch and remove the printhead. >Clean the contacts with a lint-free cloth. >Reinstall the printhead, close the latch, and restart the printer. Update Firmware (If Possible) >If the printer works intermittently before showing the error: >Download and install the latest firmware from HP’s website: HP Support - Software & Drivers Try a Semi-Full Reset (Factory Reset) >Press and hold the Power button. >While holding, press the Cancel button 5 times, then Resume button 2 times. >Release all buttons and wait for the reset process. I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\} |
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| {: , : , : on the bottom right to say “Thanks” for helping! VikramTheGreat HP Support |
| TitleForget Admin Password HP LaserJet MFP M140wQuestionHello guys, I have a HP LaserJet MFP M140w and i changed the admin password . After that i forget the damn password. Can anyone please help me to resset it? Thank youAnswerHi @Savovic1, Welcome to the HP Support Community. Thank you for posting your query. I will be glad to help you. I understand you have trouble using the printer with the Admin password, To reset the admin password on your HP LaserJet MFP M140w, you can perform a factory reset by turning off the printer, pressing and holding the down arrow and cancel buttons, then turning the printer on while holding the buttons until the attention light turns on. Here's a more detailed breakdown: 1. Power Down: Turn off the HP LaserJet MFP M140w completely. 2. Press and Hold Buttons: Press and hold the down arrow and cancel buttons simultaneously. While holding these buttons, turn on the printer. 3. Release Buttons: Continue holding the buttons until the attention light on the printer turns on. Then, release the down arrow and cancel buttons. 4. Initialization: The printer will start an initialization process, which may take about 60 seconds. Once the initialization is complete, the printer will return to the Ready state, and the admin password will be reset to its default value. I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up\" on the bottom right to say “Thanks” for helping! VikramTheGreat HP Support "} |
| {"Title": "Graphics Card", "Question": "Hey, I would like help finding a graphics card that fits my computer, I am looking for one that aligns with my 500w psu, thanks! I am willing to upgrade something as long as it is a reasonable amount of money.", "Answer": "@Tornadoranchero, Welcome to our HP Community forum! Your HP Pavilion Desktop - 550-016 (L9L40AA) as fitted with the Memphis2-S motherboard (SSID: 2B2C) and powered by a 500-watt power supply can be fitted with a variety of quality graphics cards, such as smaller-sized (dual fan) models, powered by a single 8-pin PCIe power supply: GTX 1660 Super, GTX 1660 Ti, RTX 3050, RTX 2060, RTX 2060 Super, RTX 3060, RTX 4060. Btw, you could upgrade your PC with the i7-4790K. Kind Regards, NonSequitur777"} |
| {"Title": "Thermal Pad Support", "Question": "I will add m2ssd to my device, but I realize that I need to buy a thermal pad, but I don't know about the thickness, support please H?nkar BozkurtAnswerMany mainstream M.2 SSD products are delivered with a thermal pad. I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \ |
| TitleCD/DVD Optical Drive ReplacementQuestionHello. I think I need to consider replacing my optical drive on my HP 590-p0054. All it does when inserting a cd is buzz intermittently, then stops. CD never loads. I've tried numerous troubleshooting steps I found on the internet. None has worked. Can't even run a cd cleaning disc. The drive is recognized in Device Manager, BIOS, and listed with other system drives. So, I think a replacement is necessary. I got the part number off of the drive; 849055-6C3. Any suggestions where I could get one? Or does anyone have any suggestions on how to resolve my drive issue? Any help with this is greatly appreciated. PC is HP Pavilion 590-p0054, running Win 10 64-bit.AnswerHi: Below is the link to the parts list for your PC: HP PartSurfer The DVD drive HP part number is: 853885-800 DVD - GNRC, ODD DVDSM 9.5 Slim Tray RAZR I see some for sale on eBay. You may have to remove the bezel from the current drive and install it on the replacement drive. 853885-800 for sale | eBay |
| TitlePaper Feed ProblemQuestionI'm using HP Deskjet 2700e and last night suddenly the paper stopped going in straight. It's pulling to the right. Looking down from the above, there is a little more space in the feeding roller on the right side. It's Sunday today and I can't get help. Any helpful input? Thank you.AnswerHi @Harmony520 It's great that you're planning to test the printer when you're back, and I'm here to help when you're ready to start the new subscription! Meanwhile, here are some recommendations and tips for choosing an HP printer with dual trays to make your printing process more efficient and reduce paper waste: HP Printer Recommendations with Dual Trays HP OfficeJet Pro 9020 Series: Designed for high productivity with two paper trays. Allows different paper types and sizes to be loaded simultaneously. Features Smart Tasks, which streamline workflows and reduce errors. HP LaserJet Enterprise Series: Perfect for businesses or heavy-duty printing needs. Offers dual trays and high-capacity options. Provides advanced settings for tray management. HP ENVY Inspire 7200 Series: A versatile printer that's great for home use. Supports dual trays with easy paper switching and reduced confusion. Compact design while offering high-quality prints. HP Smart Tank 790 Series: Comes with multiple trays and large ink tanks for cost-efficient printing. Excellent for high-volume and varied paper type tasks. Features to Look For in Dual-Tray Printers Tray Labels: Look for printers that allow you to label the trays (e.g., Tray 1 for letter paper, Tray 2 for glossy photo paper) in the settings to minimize confusion. Automatic Tray Selection: Opt for models with a feature that automatically selects the correct tray based on the print job. Customizable Defaults: Some printers allow you to set default tray preferences for specific tasks?ideal for minimizing errors. Paper Type Detection: Certain printers detect the paper type loaded in each tray and adjust settings automatically. Tips to Avoid Tray Confusion Set Defaults in Printer Settings: Use the printer software or control panel to set specific defaults for each tray. For example, assign Tray 1 to plain paper and Tray 2 to specialty paper. Print Preview: Before sending a print job, always check the preview and ensure the correct tray is selected. Color-Coded Stickers: Apply color-coded labels or stickers to the trays to help quickly identify which tray holds which paper type. Dual-tray printers will save you from switching papers repeatedly and streamline your workflow, and with the right model, they can make a world of difference. Let me know if you'd like more detailed specs or comparisons for any of the recommended printers! Enjoy your trip and happy printer hunting! If this solution hits the spot, please come back and click \"Accepted Solution\" to help others find the answer. And if you'd like to say thanks, select \ on the bottom left of the public post, as that would make our day! Take care, and have an amazing day! Regards, Hawks_Eye I am an HP Employee If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking \ on \ also increases the chances that this solution will help others. |
| TitleBig Lag/ Freeze While Playing Assassin'S Creed Origins / Red Dead Redemption", "Question": "Salut, Je viens de t?l?charger Assassin's Creed Origins sur Ubisoft Launcher. J'ai lanc? le jeu et j'ai ?t? confront? ? des ralentissements de mon pc qui durait environs1 ? 2 secondes. J'ai baiss? les settings graphiques puis relancer le jeu et m?me chose. J'ai test? sur un autre jeu qui marchait tr?s bien avant (Red Dead Redemption 2) et le bug est encore une fois apparu. J'ai d?j? fait un scan de mon pc pour voir s'il y avait des virus, il y en a aucun. Si quelqu'un sait comment r?gler le probl?me cela m'aiderais beaucoup. Merci, MathrepsAnswerThere is a link to my pc https://www.fnac.com/PC-Portable-Gaming-HP-Victus-15-fb0160nf-15-6-AMD-Ryzen-5-16-Go-RAM-512-Go-SSD-... |
| TitleMy HP 17-E117dx Laptop Needs A BIOS UpdateQuestionHi, I just found this laptop from a secondhand store, and I'm trying to update the BIOS as the computer can't seem to read my boot drive. The current BIOS version is F.22 from Insyde. Is there any way for me to update said BIOS to a point where it can read my Linux boot drive? I have Linux Mint on the drive and am willing to use a bare bones version if it means I can stop using Windows 8 on here. Thanks in advanceAnswerHi: The newest BIOS update I can find is F.28. Info: https://ftp.hp.com/pub/softpaq/sp79501-80000/sp79531.html Exe: https://ftp.hp.com/pub/softpaq/sp79501-80000/sp79531.exe If you can't update the BIOS in Windows, watch these two videos at the links below for how to make and use the BIOS recovery flash drive to update the BIOS outside of Windows: How to create a BIOS recovery drive with the above BIOS file. Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support How to recover your notebook's BIOS with the recovery drive: Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support |
| TitleHp Omen 17 Cb0035nf Motherboard ReplacementQuestionHello everyone, I have an HP Omen 17 (model: cb0035nf) with an RTX 1660 Ti, and recently, my laptop froze unexpectedly. After a forced shutdown, I encountered a Machine Check Exception error. I had it inspected at a repair shop, and I was told that the issue lies with the GPU, which is soldered onto the motherboard. The technician informed me that the only way to fix it is by replacing the entire motherboard. I’m looking for a replacement motherboard that matches my current one. Does anyone know where I can find the exact same motherboard for this model? Also, are there any alternative compatible motherboards that would work with my laptop? Thank you in advance.AnswerHi: Below is the link to the service manual for your notebook: Maintenance and Service Guide OMEN by HP 17 Laptop PC Chapter 3 has the list of supported motherboards with part numbers. I suggest you stick with either the motherboard you have now or the one with the i7-9750H processor. Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660Ti) HP part # L59774-601 Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce GTX 1660Ti) HP part # L59773-601 Otherwise you will need to purchase a different heat sink and possibly a different power connector cable. Where you will be able to find either motherboard, I have no idea. HP does not sell either motherboard. The only suggestion I can offer would be to do a search by either HP part number on eBay and see if you can find a motherboard that way or contact HP's authorized parts supplier list at the link below for suppliers who do business in Morocco. The HP Parts Store | HP Computer Parts | HP Printer Parts | HP parts | hp batteries | SSD | printhea... "} |
| {"Title": "Inquiry About RAM Upgrade For My HP All-In-One", "Question": "Hello HP Community, I hope you're doing well. I am seeking guidance regarding the possibility of upgrading the RAM on my HP All-In-One system. Currently, my system is equipped with 8GB 2400 SODIMM Samsung RAM. I have noticed that the system consistently uses nearly 80% of the available RAM, which impacts its performance during multitasking or running memory-intensive applications. Could you please confirm whether my system's RAM can be upgraded? If possible, I would also greatly appreciate recommendations for compatible RAM options to improve performance. Thank you for your help and advice! Best regards, Sandhya", "Answer": "Hi, Sandhya: I'm doing fine, and I hope you are too. Your PC has two memory slots and can support up to 2 x 16 GB of memory. If you want to add an 8 GB memory chip in the available slot, this one should work along with the Samsung memory. Amazon.in: Buy Crucial RAM 8GB DDR4 3200MHz CL22 (or 2933MHz or 2666MHz) Laptop Memory CT8G4SFRA32A ... If you want to max out the memory, you can buy two of these: Amazon.in: Buy Crucial RAM 16GB DDR4 3200 MHz CL22 Laptop Memory CT16G4SFRA32A Online at Low Prices ... Unfortunately, I can't find a service manual or video for your specific model series PC. This video seems to be similar to the design of your PC, so hopefully, it will be of help. Removing & replacing parts for HP 22, 24 and 27 AiO | HP Computer Service"} |
| {"Title": "Firmware", "Question": "Can’t update firmware for this printer? ", "Answer": "@Tomcat5691, Welcome to HP Support Community. Thank you for posting your query, I will be glad to help you. We can update the firmware for the printer, it can be done either on the HP Smart app or on the printer's control panel. Please refer to the 1st and 2nd section (Plus signs) on the link below: https://support.hp.com/us-en/document/ish_1776648-1643972-16 I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\} |
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| {: , : , : on the bottom right to say “Thanks” for helping! Max3Aj HP Support |
| TitleHP Smart Can'T Find My Printer", "Question": "I've just changed my PC from a Dell Inspiron 15 with Windows 10 to a Dell Inspiron 16 with windows 11 and now my HP Smart app can't find my printer although the computer connects to it and prints. But without the HP Smart connection I can't scan?Answer@devonian55, Welcome to HP Support Community. Thank you for posting your query, I will be glad to help you. Since your new Dell Inspiron 16 with Windows 11 can print to the printer but HP Smart can’t find it for scanning, the issue is likely related to HP Smart’s configuration rather than the printer itself. Here are some steps to resolve this: Restart Devices Restart your printer, PC, and router. After rebooting, try opening HP Smart again. Remove and Re-add the Printer Remove the Printer from HP Smart: Open HP Smart. Click on your printer (if visible), then select Forget Printer or Remove Printer. Remove Printer from Windows: Go to Settings > Bluetooth & devices > Printers & scanners. Click on your printer and select Remove. Re-add the Printer: Click Add a printer or scanner, wait for Windows to detect it, and follow the setup instructions. Reset HP Smart App Open Settings > Apps > Installed apps. Scroll to HP Smart, click the three dots (...) → Advanced options. Click Reset and confirm. Check Windows Services Open Run (Win + R) and type: services.msc Scroll down and check if the following services are Running and set to Automatic: Windows Image Acquisition (WIA) Function Discovery Provider Host Function Discovery Resource Publication If any are stopped, right-click, select Start, and set to Automatic. Update/Reinstall HP Smart Uninstall HP Smart from Windows Settings > Apps. Download and install the latest HP Smart version from the Microsoft Store. Re-add the printer and check if scanning works. Use Windows Scan If HP Smart still doesn’t detect the scanner: Open Windows Fax and Scan (Win + S → Search for \). If scanning works here, HP Smart may need additional updates. I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\} |
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| {: , : , : on the bottom right to say “Thanks” for helping! Max3Aj HP Support |
| TitleHP 15 Laptop Black Screen Bios Recovery With USBQuestionI have an 15-ak100nx The laptop does not want to turn on, I can hear the fan spinning but there is no display (black screen). The wireless button is glowing orange and the caps lock light is continuously flashing. After some troubleshooting I discovered that the continuous flashing is a BIOS error. so After searching, I think the solution is to put bios bin on a flash drive, but I did not find it on the site. how can i fine bios file??? which is not on the site HP to put it in flashAnswerThere do not appear to be any drivers available at the HP support web portal for your laptop. Try the following steps. Connect the power adapter to your laptop Hold down the Windows key and the B key. Keep holding those keys down. Press the power button and release while still holding down the aforementioned keys. Wait until you see a BIOS recovering message onscreen. Release the keys and wait for the recovery to finish. Do not turn off the laptop while it is recovering the BIOS!!! I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \ |
| TitleHow Do I Unlock The Administrator Settings On My Officejet Pro 8610?QuestionHow do i unlock the administrator settings on my officejet pro 8610? I updated my wifi router and now the printer won't allow me to connect to the new router. It gives me a message: \"This feature has been locked by your administrator or the person who set up the printer.\" I see other users asking the same question, but the answer is sent via private message and not accessible for me. Thanks for any guidance! Ron", "Answer": "First of all, thank you for taking the time to respond. No, this didn't address my issue because all the functions you mentioned gave the same error message I mentioned in the original post. When I tried to access it via the IP Address, I got the spinning wheel of death until it timed out each attempt. However! On another site, I found the \ way to bypass the screen functions (using the back arrow) and force a partial reset, which eliminated the need for administrator rights. Afterwards, I was able to connect to my new router normally and seamlessly. Once done, I had full access to all printer settings and functions via the app and the printer screen. While I'm sure there's some reason that method is not shared in any of these responses (instead of via private messages that the rest of us can't access), it certainly made resolving this issue a lot more time-consuming than it needed to be."} |
| {"Title": "Second Monitor Stopped Working", "Question": "Windows is only detecting a single monitor. Both ports, cables and monitors work independently, just not at the same time. I went through diagnostic checks and found the Video Memory Extensive Check showed a status of Failed. What do I do now? ", "Answer": "Hi @myfirecat Welcome to the HP Support Community! Thanks for posting your query! We're here to help you get back up and running. It seems like your HP Pavilion Desktop PC TP01-3000i is encountering a hardware issue with its video memory, which could explain why only one monitor is being detected at a time. Here are some steps you can take to address this: Troubleshooting Steps: Update Graphics Drivers: Visit the HP Support website or the graphics card manufacturer's website (e.g., NVIDIA, AMD, or Intel) to download and install the latest drivers for your graphics card. Check Display Settings: Right-click on the desktop and select \"Display settings.\" Scroll down to \"Multiple displays\" and ensure the second monitor is detected. If not, click \"Detect\" to search for additional displays. Test with Different Ports and Cables: Since both ports and cables work independently, try connecting the monitors in different combinations to rule out port-specific issues. Run HP Diagnostics: Use the built-in HP PC Hardware Diagnostics tool to perform a more detailed test of your graphics hardware. Restart your PC and press the F2 key repeatedly to access the diagnostics menu. Reset BIOS Settings: Enter the BIOS setup by pressing the F10 key during startup. Look for an option to reset BIOS settings to default, which might resolve any misconfigurations. If this solution hits the spot, please come back and click \"Accepted Solution\" to help others find the answer. And if you'd like to say thanks, select \ on the bottom left of the public post, as that would make our day! Take care, and have an amazing day! Regards, Hawks_Eye I am an HP Employee If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking \ on \ also increases the chances that this solution will help others. |
| TitleZ440 (F5W13AV) BootBlock Recovery With USBQuestionMy Z440 is getting the same 8 beeps for BIOS problems (no video display). I was able to download M60_0261.bin which is the most recent bios image for F5W13AV and put it on a flash drive and connect it to the system while powered off. After booting the system up with this in the USB I can see the Flash drive hard drive light blinking for about 30 seconds and then stop. During this process the amber power light also does not come on, its now just a normal white power light. The system just sits like this with no video display, eventually the case fan will turn on. I've let it sit for 20 minutes and nothing changes no reboots, etc. After hitting the power button to turn it off again and removing the USB drive, it boots back into the 8 beeps. I should not there are no keyboard lights that display from a USB keyboard (thinking of trying a PS2) This makes me think that the bios recovery function isn't working properly (or fully). Another user with a similar issue was able to get it to fully recover here: https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Z440-BootBlock-Recovery/td-p/8644117 I tried both using the HP tool to prepare a USB drive for recovery (sp146166) and creating my own FAT16 partition and putting the flash image in the root of the drive with the same result as above. I'm not sure if there is something I need to do with the boot block recovery jumper. I did reset the CMOS battery with the reset button. I'm going to try to find an older flash image of the bios and see if that helps: M60_0259.binAnswerGood news! After powering the system down again and moving the Boot Block Recovery jumper to the left two pins from the right two, the system successfully detected the USB and even displayed the BIOS recovery sequence on the monitor! I had to use the internet way back machine to get the Workstation Series Maintenance and Service Guide PDF to locate it but its near the cmos battery and labelled BBR Another weird thing happened where AFTER it completed the recovery it boot looped back into the recovery again so I had to wait for the recovery to finish and the system cycle then pull USB drive out so it didn't keep boot looping. *Important final step! After the recovery sequence completed I powered down the system and switch the BBR jumper back to its original position (out of recovery mode). Then it booted up fully recovered : )"} |
| {"Title": "HP Database Does Not Recognize Attached Product And Serial Number", "Question": "nan", "Answer": "Hi @rwillenb Some older products with 8 years or more are retired from HP Support systems, maybe that could happen for specific products. You can ask here in the Community about your Laserjet M127fw printer. But also, you can find options for Support from the next links: >> https://support.hp.com/us-en/help/repair >> https://support.hp.com/de-de/help/repair Contact HP+ Support https://support.hp.com/de-de/help/hp-plus HP Store Support https://www.hp.com/de-de/shop/offer.aspx?p=contact-hp-store-sales-support * Click YES to say thank you, * Click Accepted Solution when question is answered. Best regards, ferRX. . @ferRX / I am a volunteer posting answers on my own time."} |
| {"Title": "Want To Buy A ZBook But It Has A US Layout Keyboard (I Use A Nordic Layout Keyboard) Swappable?", "Question": "So i really want to buy a laptop from the USA through Ebay, the seller is HP Authorized and the laptop is in good condition for a very low price. It is a ZBook Firefly G10 16\". It would a perfect laptop for me but is there a way to swap out the US layout keyboard for a Nordic layout one? (I specifically need a Finnish one) If there is a way, where can i find the Nordic keyboard part?", "Answer": "It is swappable. Unfortunately, the keyboard is part of the top cover. Does the laptop have a backlit keyboard? Does it have only Intel graphics or does it have discrete graphics? From the Maintenance & Service guide replace the -001 with -DH1 in the part numberfor I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \"was this reply helpful?\""} |
| {"Title": "Upgrade NVME Ssd", "Question": "Hello, Actually i was thinking to upgrade my device's m.2 nvme ssd to 1 TB. but i don't know which generation it can support. Can any one help me regarding this? Laptop: HP pavilion 15 - ec1023ax.", "Answer": "@DhruvalSolanki, According to your service manual (on page 2), your model supports NVMe gen 3x4 SSDs. Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC NVMe gen 4 SSDs will work but will run at gen 3 read/write speeds. "} |
| {"Title": "I Need Help, I What To Upgrade My Gpu And Maybe My Cpu", "Question": "i have a 1650 super, 16Gb ram and i have i5 11400 2.60GHz my budget for gpu is a round 300/400 USD ", "Answer": "@Fisken, Welcome to our HP Community forum! Ideally, your HP Pavilion Gaming Desktop PC TG01-2000i (4S849PA) as fitted with the Stark motherboard (SSID: 8860) can be upgraded with an i7-11700 or i7-11700F processor. You got enough RAM for now, later on you may want to consider upgrading to a 2x16GB RAM kit. Please check, I believe your PC is powered by a 350-watt power supply with p/n: M49611-001. It is possible that your PC got the 400-watt power supply (likely with p/n: L69242-800 or L04618-800). In order to upgrade your graphics card -which I would recommend before you upgrade your processor, you may have to upgrade your power supply if you got the 350-watt power supply. Reason being, the graphics card I would recommend would be a smaller-sized (dual fan) RTX 4060, powered by a single 8-pin PCIe power cable, such as this example: https://www.techpowerup.com/gpu-specs/asus-dual-rtx-4060-v2-oc.b11456. Now, in theory (as per the aforementioned TechPowerUp link), a 350-watt power supply could be sufficient to power this card. However, if you got the funds, I would recommend either the 400-watt or a compatible 500-watt power supply, with p/n: 901759-013 / L05757-800 / L81009-800. Kind Regards, NonSequitur777"} |
| {"Title": "What WiFi Card Is Compatible Wtih HP Elite Tower 600 G9 PC?", "Question": "Just bought the HP Elite Tower 600 G9 PC. Looks like it did not come with wifi or bluetooth installed. Trying to find the latest wifi/bluetooth card that is compatible and instructions on how to install it. I found it might be the WiFi 6E Adapter for Intel AX211, but want to make sure. ", "Answer": "You need to check to make sure your PC comes with the two Wi-Fi antenna wires preinstalled, because if it doesn't you will have to buy a desktop Wi-Fi kit with external antennas. This would be the best one available nowadays. Amazon.com: BE200 Desktop Kit WiFi Card WiFi 7 Supports 6GHz(BE9300), M.2 BE/AX+BT 5.4+Tri-Band,RF C... Otherwise, you can install any M.2 Wi-Fi adapter you want if your PC has the two antenna wires preinstalled. The Wi-Fi adapters HP offered in the model series can be found at the link below: HP Elite Series 600 G9 Desktops PCs |
| TitleNew Desktop.QuestionNew desktop (with only 2 months of warranty) will not connect to wi/fi printer and can't get CD slot to open to insert CD to download ", "Answer": "Your PC does not have a CD/DVD drive. That's just a plastic filler that covers the empty space where the optional DVD drive would have gone. Hardly any PC's come with DVD drives nowadays. Here's an eBay listing for your PC which shows in the specs that it does not come with an optical drive. HP M01-F3003w i5-13400 2.5GHz Intel UHD Graphics 730 12GB RAM 512GB SSD Win 11 | eBay You can buy a USB DVD burner. That's what I use on my notebook and desktop PC's that have no DVD drive, and I have to install a program on a CD or DVD. |
| TitleHP Victus 9J243EA Doesnt Have Any DriverQuestionHello everybody, I just bought Victus Gaming Laptop 16-r1041nt (9J243EA) and I installad Windows 11 (24H2) with USB drive. I created Windows 11 USB drive directly from Windows 11 Installation Media tool. I installed it perceftly. However... after installitation it asked Wireless driver. And I skipped it with CMD command (I found it online from a website). Than, I tried to install drivers. I downloaded them from another computer. But I could not install them. I run (as administrator) to any .exe file or .bat file, nothing happened. What should I do? By the way I tried to install RAID driver but I coulnd find it (I mean, I tried this solution for driver issue: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Win-10-install-not-recognizing-... ) Thanks in advance for your help. Cheers.AnswerHi: The reason the Intel storage controller driver didn't work for you is because that is only supported for the Intel 11th > 13th generation core processors, and your notebook has an Intel 14th gen core processor. Which leads me to this question...how did you get W11 to install on your notebook? Which storage controller driver or other driver did you use in order for Windows to find the drive? Regarding the Wi-Fi driver: The parts list for your notebook indicates it comes with a Realtek RTL8852BE Wi-Fi 6 adapter. HP PartSurfer These would be the latest W11 Wi-Fi and Bluetooth drivers you need for that model Wi-Fi adapter: Realtek RTL8xxx Wireless LAN Drivers Version 6001.15.155.1 sp156495.exe Realtek RTL8xxx Series Bluetooth Driver Version 18.4017.2405.2403 sp155460.exe Try manually installing the Wi-Fi driver if the auto install method doesn't work. |
| TitleHP Pavilion X360 Convertible 14m-Dy0013dx Wifi Card FailureQuestionI am looking for a compatible wifi card for my HP. Are there any out there that would work for the single antenna that this computer requires? I do not want to do a full swap to a dual antenna.AnswerAn equivalent replacement card that should work (though it is not listed in the service manual), is this one: Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter HP part # L17365-005 Or you can replace the existing Intel card with another one: Intel Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 HP part # L25889-005 Below is the link to the service manual: Maintenance and Service Guide |
| TitleIssues Booting Kali Linux From External SSD On HP Victus 16QuestionDear HP Community, I am experiencing difficulties booting Kali Linux from an external SSD on my HP Victus 16 (model s16-0040nf) laptop. The installation process completes successfully, and the system boots without issues on another device (an Asus Vivobook). However, when attempting to boot from the external SSD on the HP Victus, the system fails to start. Troubleshooting Steps Taken: BIOS/UEFI Settings: Disabled Secure Boot. Enabled Legacy Mode. Set the external SSD as the primary boot device. Boot Process: Attempted to boot in both normal and recovery modes; neither was successful. Installation Method: Used the graphical installer to set up Kali Linux on the external SSD. Created necessary partitions: root (“/”), swap, and EFI. Installed the GRUB bootloader on the external SSD. Despite these efforts, the HP Victus does not recognize or boot from the external SSD. I have confirmed that the SSD functions correctly with other hardware. System Specifications: HP Victus 16 (s16-0040nf): Processor: AMD ryzen 7-7840hs RAM: 32GB Graphics: NVIDIA GeForce RTX 4070 laptop external ssd samsung T7 I would appreciate any guidance or suggestions to resolve this boot issue. Thank you for your assistance. Best regardsAnswerDear HP Community, I am pleased to report that I have resolved the booting issue I previously encountered when attempting to run Kali Linux from an external SSD on my HP Victus 16 (model s16-0040nf). The solution involved accessing the BIOS/UEFI settings and changing the graphics mode from \ to \ This adjustment forces the system to utilize the dedicated NVIDIA GeForce RTX 4070GPU, effectively resolving the display problems I was experiencing.? Steps to Implement the Solution: Access BIOS/UEFI Settings: Restart the laptop and press the appropriate key (commonly Esc, F2, F10, or Del) during startup to enter the BIOS/UEFI menu.? Navigate to Graphics Settings: Within the BIOS/UEFI interface, locate the section related to graphics configuration.? Change Graphics Mode: Switch the graphics setting from \ to \? Save and Exit: Save the changes and exit the BIOS/UEFI. The system will reboot with the new settings.? After making this change, Kali Linux boots successfully, and all display functions operate as expected. This solution may be beneficial for others experiencing similar issues on laptops with hybrid graphics configurations.? Best regards |
| TitleDriver For Hp E243QuestionHello, I'm looking for a driver for my display monitor (HP E243) Device manager is only indicating Generic Driver. Kindly help on how to install. Thank you. ", "Answer": "Hi: The W10 driver should work on W11: HP E243 LCD Monitor Driver sp81712.exe"} |
| {"Title": "Probl?me De Mise ? Jour De Pilotes Dans Le DEVMGMT.MSC", "Question": "Bonjour ? toute la communaut?, j’esp?re que vous pourrez m’aider ? r?soudre mon probl?me de mise ? jour de pilotes. J 'ai effectu? de nombreuses recherches sur internet mais toutes se sont r?v?l?s infructueuses. Ou alors il fallait installer par exemple ? Drivers Pack ? contenant un virus malveillant, je l’ai v?rifi? sur le site ? https://www.virustotal.com/ ? et il ne s’ag?t pas d’un faux positif. Voil?, j’ai un PC de Bureau LENOVO ThinkCentre M90P et un O.S. Windows 10 PRO x64. J’ai relev? ces informations dans la propri?t? attenante ? ce pilote manquant et concernant le ? Port s?rie PCI ? dans l’onglet ? Autres p?riph?riques ?. Voici les informations : PCI\\VEN_8086&DEV_3B67&SUBSYS_305317AA&REV_06\\3&11583659&0&B3 PCI\\VEN_8086&DEV_3B67&SUBSYS_305317AA&REV_06 Compatibles ID : PCI\\VEN_8086&DEV_3B67&REV_06 PCI\\VEN_8086&DEV_3B67 PCI\\VEN_8086&CC_070002 PCI\\VEN_8086&CC_0700 PCI\\VEN_8086 PCI\\CC_070002 PCI\\CC_0700 J’ose esp?rer que quelqu’un ou quelqu’une d’entre-vous aurait ce pilote manquant. En tout cas, ?a m’enl?verait une belle ?pine du pied.AnswerHi: I can give you the driver from an equivalent HP business class desktop. You will have to manually install the driver if the auto install method doesn't work. Intel AMT LMS_SOL for AMT 6.xx 6.0.0.1179 sp56816.exe Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted: ; Drivers ;---------------------------------------------------------- [Manufacturer] %Intel%=Intel, NTamd64 [Intel.NTamd64] %SRL_DeviceDesc% = ComPort, \"PCI\\VEN_8086&DEV_3B67&CC_0700\" Let me know if you need instructions for how to manually install the driver should the auto install method not work."} |
| {"Title": "Hp Z420 Workstation - 4 Red Light Flashes On Startup ?", "Question": "Question: Today my HP Z420 workstation shut down unexpectedly while using it. When I attempted to power it back on, I received 4 flashing red lights on the power button, each also with a short beep. What does this mean? Is it a power supply failure ? Paul Tikkanen has assisted me when building this machine, as was a great help. Sincerely, Eric Wilson", "Answer": "You're very welcome, Eric. Yes, 4 beeps, red flashing light could indicate a power supply issue. Item 3 in the troubleshooting steps after going through steps 1 and 2 indicate that at this point you should try replacing the power supply. 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 3.Replace the power supply. 4.Replace the system board. May God Bless you too. I hope you have a great week ahead, and that replacing the PSU resolves the problem. Cheers, Paul |
| TitleHP Compaq Elite 8300 Touch All-In-One - Windows 10 Does Not UpdateQuestionProblem is as subject states. I bought this excellent, still working computer 10 years ago. Some years ago I updated to Windows 10 pro -64 bit. I have performed the update process a number of times and it does not complete and undoes the update. (I am not trying to update to Windows 11) Here are the two particular updates it cannot complete; 1) 2025-01 Cumulative Update Preview for .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 Version 22H2 for x64 (KB5050593) 2) 2025-03 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5053606) Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712) As you can tell I'm a user not a tech. Thanks for anything.AnswerYou're very welcome."} |
| {"Title": "RAM Upgrade For HP 15-Dy1731ms", "Question": "I have the Intel® Core™ i3-1005G1 processor and would like to upgrade RAM from 8 GB to 16 GB. How many RAM slots does my computer have? One or two? I think it's one... Any help/advice appreciated! AnswerYour laptop has two soDIMM slots. I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \ |
| TitleSamsung 4080fx Hdd Sistem ArızasıQuestionsamsung proxpress m4080fx hdd sistem arızası : #s1-2445.servisi arayın diyor .ne yapmalıyım.yeni hdd taktım yazılım nasıl atacam yada yazılım atılıyormuAnswerYou require the recovery software in order to restore the operating system on the drive. If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking \ on \ also increases the chances that this solution will help others. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP. |
| TitleNo Puedo Cambiar Cabezal Impresion De Smart Tank 615 Porque Al Abrir Tapas No Aparece El CabezalQuestionHe comprado un nuevo cabezal de impresi?n negro para reemplazar el actual, pero cuando abro la puerta y luego la sub puerta los cabezales quedan a la izquierda y no se centran en la impresora para poder acceder a ellos. Ya he probado reiniciarla, pero sigue igual. Alguien me podr? ayudar a resolverlo?AnswerHey @julian1963 Hope you are doing fine! Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English. We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community. Thank you for your understanding. Regards |
| TitleLooking For Original OS That Came With OMEN By HP 17-CB0XXX MODELQuestionHi We tried to format the hard drive and forgot to back up windows and original drivers for laptop : OMEN by HP 17-CB0XXX Omen is from 2014. Seems like it did mess up things and we are looking for the original factory OS and SW it came with to restore it back to full function. Sadly, whenever we try to put the Serial Number we have in the HP database to look for OS/SW/drivers, we cannot find anything for it. We used the cmd to check the serial number of the laptop. Right now the battery only lasts one hour. We need two things: Original factory OS and SW it came with (like ISO image) Any tips to allow battery to live long Any help will be appreciated. Thank you AnswerLast suggestion: Since you have Windows installed on the PC, it may still be supported by the HP cloud recovery tool to make a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook. Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this. HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support You can download the software from the Micrsoft Store: HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store If your notebook is no longer supported by this utility, there is a vendor that sells the original HP factory recovery media for older model HP desktop and notebook PC's, but you are going to have to figure out what product number your PC has. HP/Hewlett Packard and Compaq Recovery CDs brought to you by Computer Surgeons - Archives for end of..."} |
| {"Title": "Re: Drivers And Software", "Question": "Mr. Paul, I would like to ask about how to schedule automatic system restore on Windows 11?", "Answer": "Hi: See if the info at the link below is of help to you: How to schedule automatic restore points on Windows 11 - Pureinfotech"} |
| {"Title": "WINDOWS Boot Manager Failed To Star", "Question": "windows boot manager error message: windows failed to start. a recent hardware or software change might be the cause. to fix problem: 1... 2... 3... if you do not have this disc, contact manufacturer fo assistance file: \\EFI\\Microsoft|Boot|BCD status: 0xc000014c info: the boot configuration data for your pc is missing or contains errors", "Answer": "Oops, that's an error in the storage, that's why the startup is corrupt. Replace HDD/SSD, then reinstall Windows."} |
| {"Title": "The Bios Recovery Files Cannot Be Found Or The Files Are Corrupted", "Question": "I got this message on my screen \"The BIOS recovery files cannot be found or the files are corrupted\" and it is asking me to insert the BIOS USB recovery drive into the PC. the problem I am not able to find the BIOS version of my PC. Could you please help me ? ", "Answer": "Your PC's specifications indicate that it comes with a HP 'Trout' motherboard with a SSID of 87A4. HP All-in-One 24-dp0002ne Product Specifications | HP® Support This is the latest BIOS update you would use to make a USB BIOS recovery drive with on another PC: HP All-in-One PC 24-dp0000wi Software and Driver Details Watch this video for how to create the BIOS recovery flash drive: Updating the BIOS on HP Consumer Desktops outside of Windows 11| HP Computers| HP Support - YouTube Here is how to use the BIOS recovery flash drive after it has been successfully created: After you create the USB BIOS recovery drive, follow the instructions that show up on the screen immediately after the USB recovery drive has been successfully created, which I believe are as follows: 1. Power off the device to be recovered. 2. Insert the USB flash drive into a USB port. 3. Power on the device. 4. The device may reboot up to 3 times with indicator lights on the keyboard flashing, or the screen appearing blank for short time. Hopefully, that will fix the problem for you. That would be the only suggestion I can offer. |
| TitleDrivers, Why Are There None For A Laptop With Windows 10?QuestionI installed a new SATA SSD and Windows 10 Home, now HP shows NO drivers and device manager shows some devices need the drivers. This is very disappointing. AnswerYes, you can order a recovery kit of the original factory image from this vendor at the link below: Computer Surgeons - Windows 10 Home - 64 Recovery Kit Part Number 856403-001 For Pavilion Notebook M... |
| TitleGot An Sd Card Stuck Inside The Sd InserterQuestionok so i was just using a micro sd card and it was working perfectly fine and then when i was trying to insert it again it fell inside and i cant get it out in any wayAnswerIf you can't do it yourself, you will need to take your laptop to a shop to have it removed. I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \"was this reply helpful?\""} |
| {"Title": "Pens For Envy 360 16ac0003na ?", "Question": "I've just bought but not yet received an Envy X360 16-ac0003na. It doesn't have a pen included. There seems to be a lot of different pens available, battery and rechargeable. What is the 'tilt' feature for? What pen/pens are suitable for this model? Any views on non genuine pens?", "Answer": "@Rocketman11, Welcome to the HP Support Community! Thanks for reaching out about your query regarding your HP Envy 360! We're thrilled to have the opportunity to assist you and provide a solution. You're right?HP offers different types of active pens, both battery-powered and rechargeable, and it can get a little confusing. To clear things up: Tilt Feature The tilt feature is great if you do a lot of sketching or shading. It allows the pen to detect the angle at which you're holding it, which can create more natural strokes, similar to how a real pencil works. If you're into digital art or handwriting, this can make a noticeable difference in precision. Compatible HP Pens For your HP Envy x360 16-ac0003na, I’d recommend: HP MPP 2.0 Tilt Pen (Rechargeable) ? Best for artists and note-takers who want tilt functionality. HP MPP 1.51 Pen (Battery-Powered) ? A solid, budget-friendly choice for general use. Both use Microsoft Pen Protocol (MPP), which is the standard for HP’s active pens. Non-Genuine Pens ? Worth It? Some third-party pens might work, but it’s hit or miss. They may lack full pressure sensitivity, palm rejection, or tilt support, and compatibility isn’t always guaranteed. Take care, and have an amazing day! Did we resolve the issue? If yes, Please consider marking this post as \"Accepted Solution\" and click \"Yes\" to give us a helpful vote - your feedback keeps us going! Regards, ZOEY7886 I am an HP Employee"} |
| {"Title": "Unlock Administrator On HP LaserJet Enterprise 500 MFP M525", "Question": "Hello, I am unable to unlock any menu on the management screen. The administrator and Tools menu are locked with an admin password, which I don't have. I am trying to install firmware due to error: 99.09.67. Printer HP Laser Jet Enterprise 500 MFP M525AnswerAre you referring to the preboot menu being locked? If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking \ on \ also increases the chances that this solution will help others. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP. |
| TitleHP 9135e Printer Copy Enlarge Feature Disappeared After Automatic Firmware UpdateQuestionAfter a recent automatic firmware update on myHP 9135e the copy resize (25% to 400%) feature no longer appears as a choice on the printer display. On an HP webpage for the HP9135e under specs it clearly says \ Prior to the firmware I was able to use the feature. Two different support agents spent an hour with control of my laptop and HP Smart trying to fix the issue. One supervisor tech support agent tried to tell me that feature is on on my printer. Support has not fixed the problem. My case was esculated but all I have heard back is we are looing into it. I am a retired electronics engineer and my training in logic tells me the problem is in the firmware update, but HP will not acknowledge that. Has anyone else had this problem? Jim EnglesAnswer@emiguyjim, Welcome to the HP Support Community! Thanks for reaching out about your query regarding your HP 9135e Printer! We're thrilled to have the opportunity to assist you and provide a solution. Since you mentioned that two agents have already worked on this remotely and a supervisor has been involved, let’s try a few additional steps to see if we can restore the feature: Check for Another Update: Sometimes, HP releases follow-up updates to fix unintended changes. Try checking for another firmware update via your printer settings or HP Smart. Factory Reset: If you haven't already, restoring the printer to its factory default settings might help. This will remove any changes made by the latest update that could be interfering with the copy resize option. On your printer, go to Setup > Printer Maintenance > Restore Factory Defaults. HP Smart App or Embedded Web Server (EWS): Some features may still be accessible via the HP Smart app or the printer’s web interface. Try accessing the copy resize settings through these options. Since your case has been escalated, can you please send case ID via private message. I appreciate your patience, Jim, and I hope we can get this sorted out for you soon. Let us know if any of these steps help! Take care, and have an amazing day! Did we resolve the issue? If yes, Please consider marking this post as \ and click \ to give us a helpful vote - your feedback keeps us going! Regards, ZOEY7886 I am an HP Employee |
| TitlePrinter Wakes At 5 Am And Starts MaintenanceQuestionTypical that your website doesn't work correctly. The drop down box won't allow any entry except 'Business Notebooks'. Always consistent. This is the second time in a few months that the OfficeJet Pro 6968 lights up and starts printer maintenance at 5 in the morning. This sucks. I know I can turn it off every night, but you would complain that it needs to be on due to the Instant Ink program. Why does it have to do this maintenance at some bizarre hour when most people are trying to sleep?Answer@rcan1015, Welcome to the HP Support Community! Thanks for reaching out about your query regarding your printer that wakes at 5am! We're thrilled to have the opportunity to assist you and provide a solution. Printers do periodic maintenance to keep the ink flowing smoothly and prevent clogs, but I understand that 5 AM isn’t exactly an ideal time for that. While there isn’t a built-in way to change the timing, one workaround you could try is adjusting the printer’s sleep settings. If you set it to sleep earlier or turn it off manually before bed (I know, not ideal), it might help reduce the chances of it waking up at that time. As for the website issue with the dropdown box only allowing 'Business Notebooks,' that’s definitely not how it should work. Have you tried clearing your browser cache or using a different browser? Sometimes a simple refresh can help. Let me know if you need help with anything else?I’m happy to assist! Take care, and have an amazing day! Did we resolve the issue? If yes, Please consider marking this post as \"Accepted Solution\" and click \"Yes\" to give us a helpful vote - your feedback keeps us going! Regards, ZOEY7886 I am an HP Employee"} |
| {"Title": "Part Number For Battery For Product 552Y1UA Serial 5CG142BHCV", "Question": "Need part number for battery for HP 17 inch laptop Product 552Y1UA Serial 5CG142BHCV", "Answer": "Below is the link to the parts list for your notebook: HP PartSurfer The battery part number and description is: L97300-005 3CELL BATTERY 41Wh 3.72Ah LI HW0 You can order a new battery from HP at the link below: $81.84 The HP Parts Store - HP Computer Parts - HP Printer Parts - HP parts - hp batteries - SSD - printhea... Below is the link to the service manual: Maintenance and Service Guide"} |
| {"Title": "Vertical Trimmer Option Disappeared?", "Question": "Using the PDF V4 driver for the Z6 allows borderless printing while keeping scale. I used it for a week. Suddenly, the option for vertical trimming has disappeared? The solution in this post did not work for me. Before Now What happened?", "Answer": "At some point the driver got flipped. We are not sure how it occurred, but we have the Z6 printer and the installed driver was for the Z9. Thus, the vertical trimmer option was missing. The Z6 V4 driver was not in the list of drivers, so I don't know what happened to it? The correct driver has returned the option of vertical trimming. |
| TitleHP Laptop - 15s-Eq1631nc RAM UpgradeQuestionHi everyone! I was wondering what is the maximal RAM upgrade compatible with HP Laptop - 15s-eq1631nc. Unfortunately, I could not find any information on that anywhere. Thank you in advance!AnswerHi @JackPieCZ supports 16 GB (8+8) of ram , type DDR4-2400 Maintenance and Service Guide HP 15 Laptop PC - if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful. |
| TitleNeed New Screen CasingQuestionI am looking for replacement of screen casing for HP EliteBook 840 G8 Notebook PCAnswerwhere can i find it? i need repelacement of screen casing for HP EliteBook 840 G8 Notebook PC |
| Title5 Red Led BeepsQuestionSo my pc boots up with a green led and then almost imidiatly goes into beeping 5 times with a red LedAnswerSee the troubleshooting Guide, Appendix A, page 58 for how to troubleshoot the 5-beep code error: c01516072.pdf |
| TitleObtaining An HP Deskjet 2755e User ManualQuestiontrying to obtain a user manual from the support page but get the following msg: \ . I would like to get the user manual and maybe the setup manual before i take it on the road to a conference in two weeks to use at a conference. Thanks.AnswerHi @RetiredOldGuy Use the following link HP DeskJet 2700e All-in-One series_ENWW - if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful. |
| TitleNo Logro Conseguir Los Drivers Para Bluetooth Y ACPIQuestionBuenas, formatee mi laptop con windows 10 pro y ahora no logro conseguir los siguientes drivers: USB\\VID_8087&PID_07DC\\6&3826BF46&0&2 ACPI\\INT33A0\\0 Ni en la pagina oficial de HP ni en la de Intel est?n, ayuda. AnswerIntel and HP have retired support for the Intel 7260 BT card which is why there is no BT driver. Use the file I uploaded to my skydrive folder a long time ago before Intel removed support, Download, unzip and run the Bluetooth driver in the Intel 7260AC WiFi & Bluetooth Drivers.zip file. https://1drv.ms/f/c/832f4957d2e51b93/EpMb5dJXSS8ggIMHAQAAAAABungyjrvy7QAZ2F-71NQh8A?e=YOZyOF You can also install the Intel Wi-Fi driver if you want as it is newer than the default driver that Windows installed. You need this driver for the ACPI\\INT33A0\\0 device: Intel Smart Connect Technology driver https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe |
| TitleHDD DiedQuestionHDD died and i need the OS win 10 64 bit flash drive. Where can i locate thisAnswer@Bolan66 Since your PC is more than 5 years old, it is no longer supported by the HP cloud recovery tool. You have two options: You can make a W10 USB installation flash drive with the Micrsoft media creation tool from the link below. Download Windows 10 After W10 has completed installing, you can install the drivers and available software from your PC's support page. HP All-in-One - 24-g214 Software and Driver Downloads | HP® Support Or you can order the original HP factory image recovery kit for your PC from this vendor at the link below: Computer Surgeons - Windows 10 Home M Recovery Kit Part Number L14883-001 For AiO PC Model Number 24..."} |
| {"Title": "Хочу Включить Вкладку SECURE BOOT В BIOS Но Вкладка Почему-То Горит Серым И Не Даёт Себя Включить", "Question": "Хочу включить вкладку SECURE BOOT в BIOS но вкладка почему-то горит серым и не даёт себя включить", "Answer": "If Windows is installed in UEFI mode, see if this works to enable secure boot: Step 1. Go into the BIOS and Load HP Factory Default Keys and see if Secure Boot becomes available. Step 2. If it does not than go into the operating system and disable “Fast Boot” (Steps below). How to Disable Windows 10 Fast Startup (lifewire.com) Step 3. go back into your BIOS and try Load HP Factory Default Keys. Step 4. enable Secure Boot at this point. You can tell if Windows is installed in UEFI mode by running the Windows system information app. Check the BIOS Mode line. It should be on UEFI. If it is on Legacy, you will need to convert the drive to GPT so you can enable secure boot."} |
| {"Title": "Where To Add A 2nd Nvme.M2 Drive", "Question": "I recently bought an HP Omen 45L (Product number: B93MWEA) and it comes with a 2TB NVMe-m2 drive. I would like to add a second NVMe-m2 (a samsung 900 proc) but I can't find a second NVMe-m2 slot, can you tell me where to find it? If there is no second NVMe-m2 slot how can add a second solid state drive?Answer@Rick-lx, Welcome to our HP Community forum! I believe your OMEN by HP 45L Gaming Desktop PC GT22-3000i is fitted with the WildheartOC motherboard (SSID: 8CF3). This motherboard has two M.2 NVMe SSD slots, the M.2 slot closest to your processor is a Gen 5.0 slot, whereas the second M.2 slot (see illustration) is a Gen 4.0 slot. This means that you should use the Gen 5.0 slot as your primary (boot) drive, and the second M.2 slot as a secondary storage drive. You could even install a third M.2 NVMe SSD drive, by using the PCIe x4 slot with a PCIe to M.2 NVMe SSD adapter, such as this Amazon-Spain purchase example: GLOTRENDS PA09-HS Adaptador M.2 NVMe a PCIe 4.0 X4 con disipador M.2, para SSD M.2 NVMe 2280/2260/22...: Hope this was helpful. Kind Regards, NonSequitur777 |
| TitleLatest Driver For The Realtek RTL8821CE 802.11ac PCIe AdapterQuestionI can't find the latest driver for the Realtek RTL8821CE 802.11ac PCIe Adapter on the HP website. Where can I look for it? I'm looking for v2024,10.230.2Answer@alterednote, Welcome to our HP Community forum! You can try the following options to find the latest driver for the Realtek RTL8821CE 802.11ac PCIe Adapter (v2024.10.230.2 or newer): 1. Windows Update (Recommended First Step) Open Device Manager → Expand Network adapters Right-click Realtek RTL8821CE → Update driver Select Search automatically for drivers If an update is available, Windows will install it. 2. HP Support Website Go to HP Customer Support ? Software and Driver Downloads Enter the HP laptop or desktop model → Check under \ drivers. If no new driver is listed, HP may not have published it yet. 3. Realtek’s Official Website (Direct Source) Visit Realtek’s download page: Realtek Official Drivers. download/install the RTL8821CE driver. 4. Third-Party OEM Sources (Caution Needed): If Realtek’s site does not have the driver, some laptop manufacturers (e.g., Lenovo, ASUS) may provide it: Lenovo’s support site often lists newer Realtek drivers. Station-Drivers (https://www.station-drivers.com/) is an unofficial site that tracks Realtek drivers. 5. Microsoft Update Catalog Option: Note: The driver version available on Realtek's site may not always be the latest. For the most recent updates, you can also check the Microsoft Update Catalog, which lists driver version 2024.10.230.2 as of November 24, 2024: https://www.catalog.update.microsoft.com/Search.aspx?q=Realtek+RTL8821CE+802.11ac+PCIe+Adapter Installation Steps: Download the Driver: Visit the Microsoft Update Catalog link above. Search for \"Realtek RTL8821CE 802.11ac PCIe Adapter\". Locate version 2024.10.230.2 and download the appropriate file for your system (typically a .cab file). Extract the .cab File: Use a file extraction tool (like WinRAR or 7-Zip) to extract the contents of the .cab file to a folder. Update the Driver: Open Device Manager. Expand the Network adapters section. Right-click on Realtek RTL8821CE 802.11ac PCIe Adapter and select Update driver. Choose Browse my computer for drivers. Navigate to the folder where you extracted the driver files and proceed with the installation. If you encounter any issues during this process or need further assistance, feel free to ask. Kind Regards, NonSequitur777"} |
| {"Title": "Max Ram Upgrade - Hp 17-Cm2000na", "Question": "What is the maximum supported ram for HP OMEN 17-cm2000na laptop?", "Answer": "@lonardo, Welcome to our HP Community forum! An HP OMEN 17-cm2xxx can be fitted with up to 2 x 32GB of DDR5 PC5-38400, 4800 MHz, Non-ECC, SODIMM, 262-pin RAM sticks for the i7-13700HX processor, and 2 x 32GB DDR5 PC5-44800, 5600 MHz when fitted with the top tier CPU i9-13900HX. Kind Regards, NonSequitur777"} |
| {"Title": "Hardware Compatibility", "Question": " Can i install a Disque SSD Interne Samsung 990 Pro 1 To Noir MZ-V9P1T0BW into Victor gaming laptop 15-fb0020nk? Best regards! ", "Answer": "You're very welcome. Chapter 1 of the service manual indicates that PCIe 3 x 4 NVMe SSDs are supported. Maintenance and Service Guide According to the AMD Ryzen 5 5600H motherboard specs, the PCIe generation is 3.0. Listed under the Connectivity specifications section. AMD Ryzen™ 5 5600H Drivers So, either the HP specs you posted are wrong, or HP installed a PCIe Gen 4 x 4 SSD in your notebook that is not running at its maximum advertised read/write speeds. You can copy and paste the SSD information that is listed under the disk drives device manager category and do a search by that drive model number and find the actual specs for the drive HP installed. |
| TitleMissing Setup CartridgeQuestionI never received the set-up cartridge for my HP Envy 6432e. Cannot use it without the setup cartridge. Can you please help?AnswerHi @JEC78 Important Note: This steps only works for Envy 6432e printer model. Try with the following steps to reset cartridges. 1. Turn ON the printer and open the lateral hatch access door to the cartridges, until it locks in place. Keep it open. 2. Keep the door open and then press Wireless button for 5 seconds. (You need to turn printer to back and press Wireless button). 3. After that close the hatch access door for the cartridges, press down the door. Then just wait at least 10 seconds for the printer to restart. 4. Now check you have paper in the printer and send a document to Print. * Click YES to say thank you, * Click Accepted Solution when question is answered. Best regards, ferRX. . @ferRX / I am a volunteer posting answers on my own time. |
| TitleDrivers And SoftwareQuestionHello everyone, I would like to ask you for drivers and if possible software. Please provide the entire manual for the motherboard of course. (Supported HW, tech. doc. for repair..) Thank you in advance for any answer and your effort. Best regards and have a successful day Tom.T Info: Notebook HP ENVY ? 15-ah151sa Windows 10 IoT Enterprise LTSC 21H2 19044.5608 ACPI\\VEN_AMD&DEV_0020 ACPI\\VEN_ASD&DEV_0001AnswerHi: Installing the AMD chipset driver from the AMD website should install both of those devices. Select the W10 x 64 driver from the list at the link below: AMD Chipset Drivers Revision Number 18.10.0830 970 Drivers The only service manual available would be the one that I zipped up and attached below: |
| TitleMissing Cartridge Designjet Z6810QuestionMy z6810 indicates that three cartridges are missing. The cartridges are correct for my printer and are genuine HP cartridges. I have tried the following: - new cartridges (not expired) - new firmware - cleaning the contact surfaces on the cartridges. - reboot where I removed power completely Any suggestions to what the problem may be?AnswerWe uncovered the culprit: After removing the side panel of the printer, we discovered that a plastic post at the back of the ink rack was snaped of. This led to the rack of ink being loose on one side and therefore the printer thought the cartridges were missing. Problem solved! |
| TitleSSD UpgradeQuestionHello, Can i upgrade my laptop hp pavilion 15-bc001nu with 2TB SSD SATA3 Transcend 825SAnswerYes. It will support a 2TB SSD. I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \ |
| TitleVictus Battery LimitQuestionI recently got an HP Victus laptop and was wondering if there's a way to set a limit on the battery charge, ideally between 60-80%. Since I mostly use the laptop while plugged in, I want to extend the battery's lifespan. I know about the Adaptive Battery Optimizer, but I'm still not keen on the battery always charging to 100%. I use the laptop for gaming and productivity, and it’s a hassle to unplug the charger once it hits a certain percentage, especially since the performance drops when I do. Is there a way to automatically limit the charge to preserve the battery health while keeping performance intact when plugged in?", "Answer": "Hi @Wrooz does not exist, only enterprise laptops have in the BIOS the option to limit the load. The rest will only be adaptive battery - if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful."} |
| {"Title": "Microprocessor Update Needed", "Question": "HP EliteDesk 800 G1 USDT.. I have HP HP EliteDesk 800 G1 USDT ... Widows update from windows 10 to windows 11 is telling me i need to replace my CPU to one that will work with Windows 11 This is the CPU that in the PC now...Intel(R) Core(TM) i5-4670 CPU @ 3.40GH How do i find a new one to replace the i have now that fits my PC and also meets Windows 11 requirement. Is there other parts i should replace?", "Answer": "Your system will run windows 11 just fine. You should make an image backup first. The following steps will install windows 11. I recommend you run \"setup\" to ensure it is an upgrade and not a clean install. Reference this article. Windows 11 can be easily installed on just about any windows 7, 8 or 10 system as an upgrade. I have run it on some really old HP systems with no problem. Have you created a backup? Can you pass diagnostics? Tap the ESC key after powering on and press F2 to run diagnostics. Do not allow any updates if disk or memory fail, especially a BIOS update. For a new system that has UEFI bios and GPT but does not meet all requirements, Windows 11 can be installed using the Rufus trick. Get Rufus here Download Windows 11 with this link and use an 8gb or larger USB. Windows 11 does not expire and Microsoft just leaves an activation reminder on the screen. Otherwise use the windows 10 license. Configure Rufus to use UEFI boot and select the option that creates a local account so as to avoid the Microsoft email login. Use options shown below: Uncheck the \"Set regional options\" if you are creating the USB on another system that has a different OS than yours. Do not install 11 Pro if you are licensed for 10 Home. To do a clean install then boot the USB else just insert it and find and run \"setup\" You have to click \"start\" before those options show up. If you do an upgrade you may not need to hunt for HP drivers. if you do a clean install of 10 or 11 then your Product ID can be used to find missing drivers. Thank you for using HP products and posting to the community. I am a community volunteer and do not work for HP. If you find this post useful click the Yes button. If I helped solve your problem please mark this as a solution so others can find it"} |
| {"Title": "Can I Upgrade My RAM And SSD For My HP Pavilion X360 -14- Cd0056tx", "Question": "Can I upgrade my current RAM to the maximum possible? Also can I upgrade my SSD which is currently 500GB to 1TB. Would it be advisable to change both of these and which would be the best one's and where can I find them? Thank you! AnswerYes, you can install 2 x 8 GB of DDR4-2400 CL17 memory in your notebook and remove the 512 GB NVMe SSD and install a 1 TB NVMe SSD. Look on Amazon for compatible memory. Your notebook's M.2 slot is PCIe gen 3.0. A Crucial P3 NVMe SSD should provide excellent performance at a reasonable price. The link to the service manual can be found at the link below, but for some reason it is not working for me. HP Pavilion x360 - 14-cd0005tx - Setup and User Guides | HP® Support"} |
| {"Title": "BIOS Download - Windows 11 Version 23.H2 - HP Pavilion X360 Convertible 14-Cd0087TU - Not Listed", "Question": "I want to update BIOS. However, I do not see my laptop (HP Pavilion x360 Convertible 14-cd0xxx) in the list. If I go by clicking on my identified product, I cannot find my OS (Only Windows 10 is listed, and mine is Windows 11). How can I find my right BIOS version.", "Answer": "@TK2050, If you run a downloaded update BIOS file in the Windows, the actual BIOS update operation will take place in the EFI environment outside the Windows. Download a BIOS update file from your drivers download page under W10 and run the update file as administrator. After rebooting, your system will perform the BIOS update outside W11."} |
| {"Title": "How To Roll Back From 24H2 To 23H2 In Win11 HP Laptop Computer?", "Question": "Hello All, When I got my laptop new I had the update to wins 11 24h2 done. Things went bad on the laptop including graphics problems. The shop that sold me the HP replaced my laptop. The problem may have been the AMD driver so the right one was installed on the 2nd laptop. This was working fine for a short while. But then the update on 24H2 came around and this sent it back to a bad state. Poor graphics, mouse not operating well, click on a tab it opens two tabs. Open any program it opens 2. Wi-Fi not reliable. Poor functioning of MS Defender. I was told to bring it back for a hard re-install back to Wins 11 (assuming with 23H2). Do you know if HP may have something set up where I can roll back? Because the usual MS Wins 11 rollback as you know was good for only 10 days. Regards. ", "Answer": "Thanks for your reply. it was informative. From what I came to know from a tech expert it requires a re-install of win11 to go back to 23h2. Provided the re-seller has the download available on a flash drive. Otherwise, it's what the re-seller has available for win11 then you update it to 23h2. Regards. |
| TitleProduct: HP EliteBook 840 G5 Notebook PCQuestionHi, Pls can you assist me in determining if I can use Nvme SSDs in foll laptop: HP Elitebook 840 G5 prodID 4DR72UC#ABB Mny thx,AnswerObviously, your M.2 slot supports SATA SSDs too. EliteBook 840 G3 and higher generations support NVMe SSDs. At this moment, I'm unable to download the service manual for your model, but you can do so later from this link. http://h10032.www1.hp.com/ctg/Manual/c05922740.pdf . "} |
| {"Title": "Bluetooth Icon Disappears In My Taskbar And Does Not Connect, Also Does Not Connect In Settings", "Question": "Bluetooth icon disappears in my taskbar and does not connect, also does not connect in settings ,help please..", "Answer": "Thank you for your answer, but giving Error 1068 ,I tried this and it fixed it, Step 1: Press Win + S to open Search, and then input system configuration in the search box. Step 2: Click System Configuration App in the search result to get into it. Step 3: Click Services tab, and make sure you have checked all the following options. Application Layer Gateway Service Network Connections Network Location Awareness (NLA) Plug and Play Remote Access Auto Connection Manager Remote Access Connection Manager Remote Procedure Call (RPC) Telephony Step 4: Click OK to confirm changes you have made, and then restart your computer. After restarting your computer, you can open Network and Sharing Center and check whether error 1068 in Windows 10 has been fixed."} |
| {"Title": "Can A Atx Motherboard Fit Into A Hp Omen 40L Case", "Question": "Want to upgrade my motherboard to a atx", "Answer": "@Xavilezx, If you mean: can I install a non-HP gaming motherboard in my HP Omen 40L case, the answer is: yes, but with significant limitations and modifications. The HP OMEN 40L case is designed around HP’s proprietary motherboard layout, so replacing it with a standard non-HP gaming motherboard isn’t a straightforward swap. Here’s what you should consider: Key Challenges & Workarounds: Motherboard Standoffs & Form Factor: The HP OMEN 40L uses a custom motherboard design that doesn’t follow standard ATX mounting points exactly. Some standoffs may not align with a standard ATX motherboard, requiring new holes to be drilled or adapter mounts. Front Panel Connectors: HP uses proprietary front panel connectors for the power button, LED controls, and USB ports. A non-HP motherboard may not have compatible headers, requiring an adapter or rewiring. Power Supply (PSU): If using the stock HP PSU, check if it has standard 24-pin and 8-pin power connectors. Some HP power supplies use proprietary pinouts, requiring an adapter or a PSU replacement. Cooling & RGB Integration: The HP OMEN 40L’s RGB lighting and fan controls are integrated with HP’s motherboard and software. A non-HP motherboard won’t control these directly, so users may need third-party software, BIOS adjustments, or an external RGB controller. BIOS & Fan Control: HP’s motherboards have proprietary BIOS settings for cooling profiles. A different motherboard will require configuring new fan control settings in BIOS or using a separate fan controller. Bottom Line: While it’s possible to install a non-HP gaming motherboard, it’s not plug-and-play. If you are comfortable with custom wiring, modifying the case, and potentially replacing other components (PSU, cooling, RGB controller), you can make it work. Otherwise, you might be better off using a standard aftermarket case for a smoother upgrade. Kind Regards, NonSequitur777"} |
| {"Title": "I Need Help Figuring Out My Maximum Ram Capacity", "Question": "my model number is 14-cf2733wmn (it was on the bottom of my laptop) and cmd says i can do 16 but other ram checking websites like memorystock says 8gb im confused and i need to upgrade fast, please and thank you. (oh yea also my motherboard is a hp 8546 with one ram slot)", "Answer": "The command line you ran to check the max memory reporting 16 GB means that you can only install an 8 GB memory chip in the single slot. If the report returned 32 GB, then a 16 GB memory chip probably would have worked. The program is picking up the circuitry for the missing memory slot. Here's proof that a 16 GB memory chip will not work: Solved: Re: What's the maximum size SO-Dimm my HP14s-dq0034na can ta... - HP Support Community - 929..."} |
| {"Title": "I Have The Pavilion Desktop PC TP01-2244 And It Only Has One HDMI Port But I Need 2 Monitors", "Question": "HP Pavilion Desktop TP01-2244 Need to add 2nd monitor but it only has one HDMI port. There are 3 other ports (port-port-HDMI-port) but I don't know what they are. I have spent 3 hours rummaging through documentation and can't figure out what kind of plug I need. Thank you", "Answer": "I can't find a picture of the GFX NVIDIA GeForce RTX3050 6GB GDDR6 graphics card your PC comes with, but the other two ports are display port outputs. You can buy a display port to HDMI cable or Display port to DVI cable depending on the inputs the second monitor you need to connect to your PC comes with. If the monitor has a display port input, then you just need a display port cable. I have a HP monitor that has a display port input, a DVI input and a VGA input. Here's a RTX3050 that comes with two HDMI ports and one display port. Nvidia GeForce RTX 3050 6GB Review Photo Gallery - TechSpot The display port is the device above the two HDMI ports."} |
| {"Title": "11-Ak0293ng Harddrive Upgrade Possible?", "Question": "Hello, my wife is using a 11-ak0293ng notebook for work. Unfortunately the free space on the 64gb emmc drive is completely full (she uses just some apps and some word documents but the space is nearly full). My question.... Is it possible to upgrade the emmc drive up to 128 or 256 GB? Thank you very much for your help! ", "Answer": "@ChristianStein, Welcome to our HP Community forum! No, the storage of the HP Stream Laptop 11-ak0293ng cannot be upgraded. The 64GB eMMC storage is soldered directly onto the motherboard. Unlike traditional laptops with an M.2 or SATA SSD slot, the HP Stream series is designed as a low-cost, cloud-centric device with non-upgradable storage. However, you can expand storage using: A microSD card ? The laptop has a microSD card slot, allowing for additional storage (e.g., 128GB or 256GB). External USB storage ? You can use a USB flash drive or an external SSD/HDD. Cloud storage ? HP Stream laptops are optimized for cloud-based storage solutions like OneDrive and Google Drive. If you need more internal storage, you might need to consider a different laptop with upgradeable SSD options. Kind Regards, NonSequitur777"} |
| {"Title": "Need To Install Retired HP Officejet J4680 All-In-One Printer On New PC", "Question": "I'm looking for what i need to install my old printer on my new PC; can anyone help??AnswerHi @SummerSun1970 Try the driver download from the next link: >> Officejet J4680 ? driver software ? Windows * Click YES to say thank you, * Click Accepted Solution when question is answered. Best regards, ferRX. ,.,. . @ferRX / I am a volunteer posting answers on my own time. |
| TitleChoosing The Right SSD For My Laptop: NVMe Vs. SATA CompatibilityQuestionHey, I’m planning to install an SSD in the M.2 slot. I currently have a 1TB HDD and want to add an additional SSD. I’ve come to know there are NVME and SATA types of SSDs, so I want to know which type of SSD is compatible with my laptop, since Amazon doesn’t offer a return option for SSDs. My laptop model is HP Laptop PC 15q-ds3001tu AnswerYou're very welcome. That is because your PC has probably been configured to support an Intel NVMe SSD with Optane memory which accelerates the SSD and has to be configured in RAID mode. The other thing that could have been offered in the model series was a 16 GB or 32 GB Intel Optane M.2 memory device used to accelerate the 2.5\" drive and that also has to be configured in RAID mode. If you were to install a M.2 NVMe SSD in the slot as I suggested, you will see a new line under that storage controllers device manager category and that would be a NVMe controller device. The hard drive would still show up as a SATA RAID device and that cannot be changed."} |
| {"Title": "Directx12 Fullscreen Problems", "Question": "a month ago i did a factory reset to windows, since then i can't use dx12 on fullscreen, programs crash without any warning or blue screen or anything else, they try to initialize fullscreen, holds blackscreen for a split second and then boom they just close themselves without warnings. some applications feedback kinda error messages like this error from 3dmark. Since i couldn't find solution and there was some other problems in my pc i sent my pc to hp service, they handled most other problems but this problem lasts. there was some specific situations before i sent my pc to service i didn't tried them again yet but : - if i run my pc at hybrid mode i think all dx12 apps just crash but in discrete mode most of them don't crash. - if i can run the app borderless window from cfg files or something like that most of them don't crash whether its hybrid or discrete mode. im currently installing some apps so i will give updates again tomorrow after testing them.Answerproblem just solved after i preferred gpu from both nvidia settings and windows settings. i also did optional windows updates maybe that helped too idk |
| TitlePrint Always Fails When Phone Is Going To SleepQuestionWhen I print with my smartphone, the printing stops if the phone goes into stand-by mode. My prints systematically fail every time the phonet goes into stand-by mode during a print. How can I fix this? Before, I didn't have this problem. Thank you.", "Answer": "Hi @Halim25, Welcome to the HP Support Community! Thanks for reaching out about your query regarding your printer! We're thrilled to have the opportunity to assist you and provide a solution. Try these steps: Ensure Stable Connectivity: Make sure your printer and smartphone are connected to the same Wi-Fi network. Check the Wi-Fi signal strength to ensure it is strong and stable. Disable Stand-by Mode During Printing: Temporarily change your smartphone settings to prevent it from going into stand-by mode during prints. On most smartphones, you can go to Settings > Display > Sleep or Screen Timeout and set it to a longer duration or Never. Use HP Smart App: Install the HP Smart app from the Google Play Store or Apple App Store if you haven't already. Ensure that the app is up-to-date. Use the HP Smart app for printing, as it helps manage connectivity and print queues better. Update Printer Firmware: Check for any available firmware updates for your HP ENVY 6010 All-in-One Printer. Go to the printer’s Settings menu and check for updates. Follow the prompts to ensure your printer firmware is up-to-date. Printer Network Settings: Access the Embedded Web Server (EWS) of the printer for advanced settings. Ensure that your network settings are optimized for mobile printing. To access EWS: Open your web browser and type in the printer’s IP address. Navigate to network settings and ensure stability options are enabled. I hope this helps. I'm glad I could help! If this resolved your issue, please mark it as \ and click \ on \ Your feedback not only keeps us going but also helps others find the solution faster! Take care and have an amazing day ahead! Best regards, Kuroi_Kenshi I am an HP Employee |
| TitleHow To Replace Microprocessor I7-7700 @ 3.60GHz That Meets Windows 11 RequirementQuestionHow to replace Microprocessor I7-7700 @ 3.60GHz that meets Windows 11 requirementAnswerYour PC's motherboard does not support any Intel 8th gen core processors. If you are happy with your PC, and if you are interested in installing W11 24H2 on your PC as is, watch this video, which is the easiest way to do it in my opinion, and I have tried many different ways to do this during the last 3 years. How to Install Windows 11 on Unsupported PC in 2025 (New Easiest Method, No CMD) Download the W24H2 ISO file and use that (3rd option). Download Windows 11 You can download the free 7-Zip file utility from the link below. The top line is for 64 bit. 7-Zip You'll have to repeat this procedure each October when Microsoft rolls out the new builds because a PC that does not meet Microsoft's minimum W11 hardware requirements will never automatically get the update to the next build. Other than that, your PC will continue to get the monthly cumulative and other updates. That's only a minor inconvenience to have continued OS support beyond October of 2025. If things don't work right on W11, you have 10 days to easily go back to W10 as long as you don't delete the W1 upgrade files or the Windows.old folder. How to Go Back to Windows 10 from Windows 11 (Tutorial) I'm running W11 24H2 a Dell PC with an i7-7700 processor. Works just fine."} |
| {"Title": "Upgraid Ram", "Question": "which ram do you recommend me to buy for my device, just write the brand and model. Thank you very much (Victus by HP 16.1 inch Gaming Laptop PC 16-s0000) H?nkar Bozkurt", "Answer": "I usually recommend Crucial memory: HP HP Victus 16-s0000 | Memory RAM & SSD Upgrades | Crucial.com Your notebook uses DDR5-5600 memory."} |
| {"Title": "Quiero Hacer Un Downgrade De Bios A Mi Pc", "Question": "Al actualizar la BIOS de mi pc, este presento el problema del c?digo 10 del touchpad, quiero hacer un downgrade de la BIOS para poder actualizarla a la primera versi?n de BIOS, si alguien tiene esta BIOS seria de gran ayuda mi pc es el siguiente HP Pavilion x360 Convertible 14-dy0012la", "Answer": "Unfortunately, I don't. If this is happening to a lot of users that have that PC, hopefully HP is aware of the problem and will release another BIOS update in the near future to correct the problem. For now, the only suggestion I can offer would be to use a USB wired or wireless mouse. |
| TitleLaptop Shuts Down After Exactly 30 Minutes Following A Cpu UpgradeQuestionMy Laptop comes with the intel 2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) 713164-001. I upgraded it to the i5 3210M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) 680645-001. The problem, as in the title, is that it turn off after exactly 30 minutes. If I switch back to the original processor, that doesn't happen. I did some research and ruled out ram issues, overheating issues, BIOS issues. I upgraded the BIOS version and it still happens. I came across a post with the same issue, but different laptop brand, and the answer on that post is that the platform controller hub supports a specific family of intel processors so that an upgrade wouldn't work. Is this the case for me? This is the post I found: https://winraid.level1techs.com/t/cpu-upgrade-leads-to-30-min-shutdown/31790/9 Thank you.AnswerHere's the problem you have: The HP 2000-2d24DX comes with an Intel HM70 Express Chipset which only supports the following processors: 2030M -- Pentium 2020M -- Pentium 1000M -- Celeron In order to install an Intel Core processor, you need a motherboard that comes with the Intel HM75 Express Chipset. This information can be found in chapter 1 of the service manual: c03763129.pdf So, if you don't want your notebook to shut off like that, you will need to leave the original processor installed or replace the motherboard with one listed in chapter 3 of the service manual that has an Intel HM75 Express Chipset. |
| TitleForgot My Power On Password Start A ConvQuestionI'm sorry. I don't quite understand what bitlocker is doing in the description of my problem. It's not a Windows or other parameter problem at all. Only the power-on security password in the bios makes me default. Otherwise, the administrator bios security password for any other access to my computer is not a problem. But if I can't disable the power on, I can't disable the administrator password either, which means I can't sell my PC at all, or I'm forced to set the password every time.", "Answer": "Hi @Aureus194 Welcome to the HP Support Community! Thanks for posting your query! We're here to help you get back up and running. I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name. Hope this helps! Keep me posted for further assistance. Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. Take care, and have an amazing day! Regards, Hawks_Eye I am an HP Employee If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking \"yes\" on \"was this reply helpful\" also increases the chances that this solution will help others."} |
| {"Title": "Why There Are No Drivers For My Omen 16-B0000 ?", "Question": "in short that's it, try searching https://support.hp.com but they don't exist, i need the bios driver because a i have this problem https://www.youtube.com/watch?v=cSx8wthlCuk&list=LL&index=1&t=135s if anyone responds to this I would appreciate a message to my discord or mail lmchicao / lmchicao@**bleep**.com", "Answer": "We can only reply to you on this forum. e-mail addresses are automatically blocked out as a matter of privacy issues. Below is the link to the driver page for your notebook: OMEN 16.1 inch Gaming Laptop PC 16-b0000 Software and Driver Downloads | HP® Support if you need drivers for the notebook in your screenshot, you can use the ones from the base model at the link below: OMEN by HP 15-ax200 Laptop PC series Software and Driver Downloads | HP® Support"} |
| {"Title": "Bios Upgrade", "Question": "I am aware that this product has reached its end of support and I can no longer find a Bios update on this website. Is there any other way to find a Bios update? The current Bios version is \"F. 3C\". Product number is E0K74UA. Thank you.", "Answer": "The latest BIOS update (F.45) for your notebook can be found on the driver page at the link below: HP 2000-2d24DX Notebook PC (ENERGY STAR) Software and Driver Details The file was written to be run using Windows 8."} |
| {"Title": "Install Driver To Show Hardware During Windows 11 Installation", "Question": "I have just bought a new laptop, with freedos installed. Tried to install windows 11 through a bootable pen. A message reads: install driver to show hardware. I have tried to install intel rst drivers through usb pen, but it does not recognize any of the files in the folder: \"Error: No drivers were found\". I have also tried to find SATA options in the bios, but can't seem to find any option related to AHCI, RAID or INTEL RST. Additional information: mouse pad does not work during this stage of installation. How can I get through this error?AnswerYou're very welcome. Sorry that driver I attached didn't work. I guess you can try installing Linux, but I don't believe that will work. I think Windows still won't be able to find the drive. Since your notebook is still under warranty, you may want to contact HP customer service starting at the link below and see if they can be of help. Suporte oficial da HP® The other thing you can do is to post this problem on the Microsoft Windows website and see if anyone there has a solution, because this problem is not unique to HP PC's. Results in Windows - Microsoft Community It is a problem with any notebook that has an Intel 14th gen core processor. If you ever get a solution, please let us know what it is because I would like to be able to help others in the future that have this problem. It also happens with the even newer Intel Core Ultra processor PC's. |
| TitleWhat Docking Station Will Work With My Hp Envy X360 14-Es1023dxQuestionI have a new hp thunderbolt 4 that was gifted to me. Will it work with my envy x360 2 in one laptop 14es1023dxAnswerHi @eliot26 Welcome to the HP Support Community! Thanks for posting your query! We're here to help you get back up and running. Yes, your HP Thunderbolt 4 docking station should work with your HP Envy x360 14-es1023dx laptop. HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 series specifications | HP® Support This model supports USB-C ports with DisplayPort and Power Delivery capabilities, which are compatible with Thunderbolt 4 docking stations. Here are some tips to ensure compatibility: Check the Ports: Ensure your laptop has a USB-C port that supports Thunderbolt 4 or DisplayPort. The HP Envy x360 series typically includes these features. Power Delivery: The docking station can charge your laptop if it supports Power Delivery through USB-C. Monitor Setup: If you're connecting external monitors, verify that the docking station supports the resolution and refresh rate you need. If this solution hits the spot, please come back and click \ to help others find the answer. And if you'd like to say thanks, select \"Yes\" on the bottom left of the public post, as that would make our day! Take care, and have an amazing day! Regards, Hawks_Eye I am an HP Employee If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking \"yes\" on \"was this reply helpful\" also increases the chances that this solution will help others."} |
| {"Title": "Cant Scan To My Computer", "Question": "I recently set up this smart tank 6001 printer and am trying to scan a document to my computer. I get an error message saying the printer is offline and unable to scan the document. What do I do?", "Answer": "Hi @Belinda653 Welcome to the HP Support Community! Thanks for posting your query! We're here to help you get back up and running. It sounds frustrating to deal with an offline error right after setting up your printer! Here are some steps you can try to resolve the issue and get your Smart Tank 6001 scanning smoothly: Check the Connection: Ensure your printer is powered on and properly connected to the same Wi-Fi network as your computer. If you're using a USB connection, confirm that the cable is securely plugged in. Restart Everything: Restart your printer, computer, and router. Sometimes, this simple step resolves connection issues. Verify Printer Status: On your computer, go to the \"Devices and Printers\" section (in Control Panel). Right-click your printer and make sure it is set as the default printer and is not set to \"Use Printer Offline.\" Update Printer Drivers: Go to the HP Smart Tank 6001 support page and download the latest drivers for your printer model. Outdated drivers can cause offline errors. HP Smart App: Use the HP Smart app to scan documents. This app can automatically detect and resolve issues with your printer. Scan Settings: Open the HP Smart app or your scanning software and ensure that the printer is selected as the source. Sometimes, the wrong device might be selected by default. Firewall or Network Interference: Check if your antivirus software or firewall is blocking the printer's connection. You might need to add it as an exception. If this solution hits the spot, please come back and click \ to help others find the answer. And if you'd like to say thanks, select \"Yes\" on the bottom left of the public post, as that would make our day! Take care, and have an amazing day! Regards, Hawks_Eye I am an HP Employee If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking \"yes\" on \"was this reply helpful\" also increases the chances that this solution will help others."} |
| {"Title": "Storage", "Question": "Hi I have a cuestion. I want to know if I can increase the storage of my pc. Its a paivilion gaming 16-a0xxx, It has a 512 GB SSD. And if possible Which SSD would you recommend ? ", "Answer": "Hi: Yes, you can remove the existing NVMe SSD and replace it with one having a greater storage capacity. Maintenance and Service Guide HP offered NVMe SSD's up to 1 TB in storage capacity, but if you want to install a 2 TB or 4 TB drive, that would be fine too. Your notebook's SSD slot is PCIe Gen 3.0. If you don't plan on transferring the drive to a newer PC in the future that has a Gen 4.0 SSD slot, I recommend the Crucial P3 NVMe SSD in a storage capacity that meets your needs and budget. A gen 4.0 SSD will work, but it will not run at its maximum advertised read/write speeds from the Gen 3.0 SSD slot. If you do plan on transferring the drive to another PC that has a Gen 4.0 slot, look into the Crucial P310 or T500. HP Pavilion Gaming 16-a0000 | Memory RAM & SSD Upgrades | Crucial EU |
| TitleSSD Maximum Storage Size For HP ENVY X360 Laptop - 15-Ds1083clQuestionMy laptop HP ENVY x360 Laptop 15 ds1083cl has a 512 GB PCIe® NVMe™ M.2 SSD storage but it is currently maxed out. I would like to upgrade the SSD storage. What is maximum capacity of SSD that I can put on this laptop? Any recommended storage brands/specs? Thank you. AnswerWith NVMe SSD's theoretically there's no limit in storage capacity as long as the drive is single-sided, so it fits in the SSD slot. For example, the Crucial memory/SSD report for your notebook indicates that they sell NVMe SSD's up to 4 TB: HP ENVY x360 15-ds1083cl | Memory RAM & SSD Upgrades | Crucial EU HP offered drives up to 512 GB in the model series, but that is just what they offered, not the maximum capacity supported. Maintenance and Service Guide HP ENVY x360 15 Convertible PCIMPORTANT! This document is intended for... Your notebook's M.2 slot is PCIe Gen 3.0. A Gen 4.0 SSD will work but it will not run at its maximum advertised, read/write speeds from the Gen 3 slot. Recommended brands: Samsung, Crucial, Western Digital Blue or Black and Hynix Gold. |
| TitleKEYBOARD LETTEER \ STICKINGQuestionLOOKING FOR ANY SOLUTIONS TO THE LETTEER \ STICKING AS YOU SEE RIGHT HERE. GONE INTO SETTINGS AND THEN KEYBOARD AND MADE A FEEW ADJUSTMENTS BUT NOTHING SEEMS TO BE WORKING. WOULD APPRECIATE ANY CREEATIVEE WAYS TO FIX THE PROBLEM. WHILE I HAVE A NEW KEYBOARD IN HAND, I HATE TO DISCARD THE OLD ONE JUST BECAUSEE 1 KEY IS NOT WORKING! thanks, GENEAnswerHi @worldspan Welcome to the HP Support Community! Thanks for posting your query! We're here to help you get back up and running. Ah, the rebellious \"E\" key?it’s clearly trying to make itself known! Here are some creative and practical solutions you can try before fully retiring your keyboard: 1. Physical Cleaning: Turn off your computer and unplug the keyboard. Gently pry off the \"E\" keycap using a flat tool (e.g., a small flathead screwdriver or a keycap puller if you have one). Inspect underneath the keycap for debris, dust, or sticky residue. Clean it using a cotton swab lightly dampened with isopropyl alcohol. Also clean the area around the key and the mechanism under the keycap. Let it dry completely before reattaching. 2. Lubrication: If the key is sticking mechanically, apply a tiny amount of silicone-based keyboard lubricant (make sure it’s safe for keyboards) to the moving parts under the keycap. This can reduce friction and restore smooth movement. 3. Check for Physical Damage: Inspect the \"E\" key's switch or mechanism for signs of wear or damage. If it’s a mechanical keyboard, the switch might need replacing. For membrane keyboards, check if the plastic sheet under the key is misaligned or damaged. 4. Reassign the Key: If cleaning and lubrication don’t work, you can temporarily remap the \ key to another key you rarely use (e.g., one in the corner of the keyboard). Search online and use keyboard remapping software like SharpKeys (Windows) or Karabiner (macOS). Note: HP typically does not take responsibility for third-party software that you install or use on their devices. Their warranty and support are usually limited to hardware and pre-installed HP software or drivers. If third-party software causes issues or malfunctions, it is often up to the software's provider to offer support. 5. Keyboard Surgery: If you’re feeling adventurous, dismantle the keyboard to access the internal mechanism. Sometimes keys stick due to wear or dust buildup inside. Carefully reassemble after inspecting and cleaning the internal parts. 6. Creative Repurposing: If the keyboard ultimately proves too stubborn, you could repurpose it into a fun DIY project (like creating a custom decorative piece or using the functional keys for a single-purpose device). Since you already have a new keyboard, these methods might help breathe new life into the old one, saving it from being discarded for just one sticky key. Let me know which approach you try?your keyboard deserves a second chance! If this solution hits the spot, please come back and click \"Accepted Solution\" to help others find the answer. And if you'd like to say thanks, select \ on the bottom left of the public post, as that would make our day! Take care, and have an amazing day! Regards, Hawks_Eye I am an HP Employee If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking \ on \ also increases the chances that this solution will help others. |
| TitleTrying To Convert A Small Lettered 1 Page Document Into A 2 Paged Larger Lettered Document.QuestionI have an hp notebook with windows 11. Printer is a HP Officejet Pro 8035E. When I reach out for virtual help or HP site help sites it does not address my problem or the help does not fit what I do on the screen. Square peg does not fit in the round hole solution that is offered. It has to be simple????AnswerHi @AgCurt Welcome to the HP Support Community! Thanks for posting your query! We're here to help you get back up and running. To turn your one-page document into a two-page document with larger text, here's what you can do: Adjust Font Size: Open your document (e.g., in Microsoft Word or similar software). Highlight the text and increase the font size until it spreads over two pages. You might also adjust spacing, margins, or line spacing (set to \ or similar) to achieve the same effect. Printer Settings: After formatting the document, go to the \ option. Make sure your HP OfficeJet Pro 8035e is selected as the printer. Check the \ to see how the pages will appear. If the text still fits on one page, revisit the formatting and try increasing the font size further. Paper Size: Ensure you're printing on the correct paper size (e.g., A4, Letter, etc.). You can check or change the paper size in your printer settings or document layout settings. If this solution hits the spot, please come back and click \"Accepted Solution\" to help others find the answer. And if you'd like to say thanks, select \ on the bottom left of the public post, as that would make our day! Take care, and have an amazing day! Regards, Hawks_Eye I am an HP Employee If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking \ on \ also increases the chances that this solution will help others. |
| TitleLag In Button Presses AFTER A Call Is In ProgressQuestionHi All, We are a school with Zoom VOIP phone service and a mix of Polycom VVX 311 and VVX 411 phones. In one of our buildings, we perform intercom paging by calling into an Algo 8301 IP Paging Adapter which is paired to a Bogen PCM2000 zone paging system. When the algo receives our call, it plays a chime to let us know it has answered. We then need to press some buttons on our phone to signal to the PCM2000 which zone we would like to talk to. For example, the button press we use most often is *01 to page to just our internal building speakers. Our issue is that the button presses are very laggy when we do them from the Polycoms. The tones don't come out right away and often come out in a burst all at once. It doesn't matter how fast or slow we dial the sequence. There's always an unpredictable timing to the tones coming out. Because of that, we frequently need to try multiple times before the Bogen PCM2000 gets the signal and initiates the intercom page. Two very important things to note about this situation: (1) we don't have this issue when calling into the Algo from the Zoom smartphone app, and (2) in another building of ours where we have the Algo but not the Bogen, we don't have this issue. Based on the above, it's my assumption that the issue lies with how the Algo or the Polycom talks to the Bogen. I know this is a long stretch, but I'm hoping someone might have a generic suggestion to resolve this like \"Switch your DTMF detection type to X instead of Y.\" Please let me know any ideas you might have. Thank you!", "Answer": "Hi to anyone who reads this in the future. I think I've resolved this situation (pending). I noticed that if I wait an additional 1.5 to 2.0 seconds before trying to dial the *01 code, everything works great. So, I'm speculating that there is some mild instability within the first 1.5 to 3.0 seconds of the call getting established. To resolve this situation, I've uploaded a custom tone to the Algo device with 1.5 seconds of silence inserted before the \ sound that plays to let the user know their call has been answered by the Algo box. That extra little bit of silence forces the user to wait just a tiny bit longer. Now, it seems as though I can consistently enter *01 and *02 without any issues. |
| TitleBroken Charger Looking For New OneQuestionHi! I recently broke my charger and was looking for a new one for my laptop HP Pavillon 15-eh0005nl. it this charger from amazon compatible ? I tried to look into the official store but found nothing. Can someone link me the product if you find it (i'm in europe)? https://www.amazon.it/Caricatore-Alimentatorer-741727-001-710412-001-Caricabatterie/dp/B082VZ7L82/re...", "Answer": "Parts reference source - Maintenance & Service guide for your laptop model series https://h10032.www1.hp.com/ctg/Manual/c06719992.pdf (See chapter 3, page 20, table 3-4) Description HP Part number 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001 Search for the part with your favorite search engine to find an online vendor in your region of the world. I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \"was this reply helpful?\""} |
| {"Title": "Photo Paper Color Comming Off After Print", "Question": "I have hp 515 smart tank printer. When i print photo with this printer color is comming out off paper after print . I tried changing photo paper type to glossy / photo paper and all other solutions given here but still ink is comming out from paper. Im using original ink from hp that came with printer. It is frustrating im considering changing my printer back to canon . I even used dryer to dry photo but still ink is comming out ", "Answer": "@Naqee, Thank you for your response. That’s great! It seems like HP Smart App was interfering with proper photo printing, likely due to different print processing or driver settings. By installing the full feature driver and printing directly from Windows' default photo printing options, you achieved much better results. If my response helped resolve your issue, kindly click “Accepted Solution” ? it will help others find their way to the solution as well. And if you’d like to show appreciation, clicking the “Kudos/Thumbs Up” at the bottom right will let me know! Take care and have an amazing day ahead! Warm regards, Max3Aj HP Support |
| TitleAbout StorageQuestiondoes my device samsung 990 pro or990 pro heatsink support m2 ssd (Victus by HP 16.1 inch Gaming Laptop PC Model numbers: 16-s0xxx) H?nkar BozkurtAnswerBelow is the link to the service manual for your notebook: Maintenance and Service Guide Victus by HP 16.1 inch Gaming Laptop PCModel numbers: 16-s0xxx Chapter 1 indicates that it will support PCIe Gen 4 x 4 SSD's such as the Samsung 990 Pro. I do not believe you can use one with a heatsink because if you look at chapter 5, page 33 of the manual, the drive is in some kind of thermal housing."} |
| {"Title": "Is It Possible To Install 32GB Of RAM? HP Pavilion Gaming Laptop 15-Ec2023ua (562C0EA)", "Question": "Is it possible to install 32GB of RAM?", "Answer": "You could, after purchasing and installing the required hard disk cable, install a 2.5\" PCIe SSD or legacy 2.2\" hard disk.. There is no additional slot for an additional M.2 NVMe SSD. I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \"was this reply helpful?\""} |
| {"Title": "Adapter WiFi 6E", "Question": "Can I upgrade my adapter RTL8821CE to WiFi 6E?", "Answer": "Unfortunately, that would not be possible. Your notebook has a BIOS whitelist which prevents the installation of a better Wi-Fi card from working. I found this out by recommending cards I thought should work in the model series, and none did. Also, your notebook only comes with one Wi-Fi antenna wire, and a better Wi-Fi adapter would require two antennas."} |
| {"Title": "Laptop Screen Only Shows Correct Colours At Extreme Angles", "Question": "I noticed recently that when I opened documents on my computer that I had seen on other computers, that their colours seemed to be more vibrant or had higher saturation. When I borrowed someone else's laptop for a direct comparison, I saw that my laptop had much duller yellows. But when I pushed back the screen to give me an extreme viewing angle, the colours I saw exactly matched the other laptop screen. Is there anything I can do to correct this issue? Or did I just buy a laptop with a bad screen and didn't notice until now?", "Answer": "@AnonymousKing, Welcome to the HP Support Community! Thanks for reaching out about your query regarding your laptop screen that only shows correct colors at extreme angles! We're thrilled to have the opportunity to assist you and provide a solution. I totally get how frustrating it can be when colors don’t look as vibrant as expected, especially when you notice the difference side by side. From what you’re describing, it sounds like the display on your HP 15.6\Accepted Solution\Yes\} |
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| {: , : , : SATA III (6.0 GB/S) mechanical hard drive. HP PartSurfer 762990-005 - HP 1TB 5400RPM SATA 6Gb/s 2.5-in Hard Drive I recommend that if you want more speed out of the 2.5\} |
| {: , : 2 in 1 Laptop - Intel® U300, 128 GB SSD, Silver for work and I was wondering, are there any compatible styluses for it (specifically HP styluses)?Answer@TechLover1, Welcome to HP Support Community, Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue The HP Pavilion x360 2 in 1 Laptop is compatible with HP Active Pen styluses, which enhance the functionality of the touchscreen display. Below are some recommended HP styluses for this model: Recommended Styluses: HP Active Pen: Description: This stylus is designed specifically for HP convertible and 2-in-1 notebooks. It provides precision and control for your touchscreen, enabling you to write, draw, and navigate with ease. Features: Pressure sensitivity for detailed and accurate drawing. Tilt support for natural writing experience. Built-in buttons for easy navigation and shortcuts. Replaceable tips for longevity. HP Rechargeable Active Pen: Description: A higher-end option with rechargeable functionality, the HP Rechargeable Active Pen provides extended use without the need for frequent battery replacements. Features: Rechargeable via USB-C. Supports Windows Ink. Pressure sensitivity and tilt support. Customizable buttons for shortcuts. I hope these steps help resolve the issue Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. Take care and have a good day. If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. Also, tapping \ on \ makes a big difference! Thanks! Regards, Garp_Senchau I am an HP Employee |
| TitleUSB Camera IssuesQuestionHey all I am having an issue with either the webcam or the USB ports on users PC. I have a Logitech C920 HD camera and this is all up to date regarding software and firmware. My user uses an HP Z1 G9 Tower Desktop PC and all the drivers are up to date on this machine. However on occasions their webcam can stop working and in device manager I can see the following: Unknown USB device (Device Descriptor Request Failed) The only way to fix this is take the webcam out and then plug it in again, I have done this and have used other USB ports and it works till it fails again. I have used another non branded webcam and the same issues occurs. I have made sure everything on the machine is up to date and have disabled the following power setting for USB: USB selective suspend setting: disabled Please let me know if there is anything else I can try. AnswerMaybe because Logitech no longer provides the latest USB drivers. I looked it up in the Microsoft Update Catalog using your camera type, Logitech C920 HD camera. From there, Logitech only provides drivers for Windows 8, so that when it is almost installed on Windows 11, it will fail again, because it is not compatible with your version of Windows. |
| TitleCpu Fan Runs At 1800 Rpm All The TimeQuestionHello, I am the owner of the OMEN by HP 25L GT15-0000i gaming PC and I have just noticed that the CPU fan is now always running at a speed of 1800 rpm: is this normal on this model or is the motherboard no longer able to detect this speed and therefore this figure does not correspond to anything real ? I would like to point out that there is never any overheating, I am attaching a screenshot below. Or HP has simplified the cooling on this type of PC, allowing the speeds of the input and output fans to vary and considering that this was sufficient (I should point out that the PC remains at very reasonable temperatures even when I use, for example, Handbrake or Lightroom). I thank you in advance for any feedback regarding this issue. Best regardsAnswerand Omen Gaming Hub gives you what rpm speed for the CPU fan? Is this number variable for you or fixed like mine? Until I get this information from another HP Omen user, I still don't know more It would be very nice if you could clarify this for me and I could mark my topic as resolved"} |
| {"Title": "HDD-UI-Recovery Samsung X4220rx - Download FTP Not Possible", "Question": "Serching HDD-UI-Recovery, FTP is not aviable Printer x4220rx samsung ftp://ftp.hp.com/pub/softlib/software13/printers/SS/HDD-UI-Recovery ", "Answer": "I just sent you a private message with the information you require. If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking \"yes\" on \"was this reply helpful\" also increases the chances that this solution will help others. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP."} |
| {"Title": "Charging My 81M06EA Laptop Through A Usb C Powerbank", "Question": "My HP Laptop don't charge with my 140w Anker 737 Powerbank (PowerCore 24K), its start to charge but after 10 secs and 30-40w the charging process stops and restarts. How can I fix this?AnswerThanks. Unfortunately, there is a requirement to make that happen that your laptop's USB Type-C port does not come equipped with. The requirement is DP Alt mode I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \"was this reply helpful?\""} |
| {"Title": "HP Smart Tank 7605 All-In-One Printheads", "Question": "Cannot find in any guides etc as to how long the printheads on a HP Smart Tank 7605 last? How do you know when they need replacing?", "Answer": "Hi @Mottel, Welcome to the HP Support Community. Thank you for posting your query, I will be glad to help you. I understand you want to know about the printhead lifespan, The lifespan of the printheads in your HP Smart Tank 7605 can vary based on factors such as usage patterns, print volume, and maintenance routines. While HP does not specify an exact lifespan for these printheads. If you get any error message on the printer asking to replace the printhead even after cleaning it or if you get any message that it's damaged in that case you have to replace the printhead. May I know if are you having any trouble currently on the printer, let me know I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\} |
| {: , : , : on the bottom right to say “Thanks” for helping! VikramTheGreat HP Support |
| TitleError Code 11 - LaserJet MFP M234sdw BrickedQuestionUntil about 9pm on Sunday March 16, 2025 my printer was fine. Then all of a sudden Error code 11. After a couple hours of research and rebooting printer and pulling out the cartridge a dozen times and cleaning it, it appears the HP bricking issue is WIDE SPREAD. HP has a huge issue. They force customers to use HP cartridges, then they push out software which rends their printers USELESS even when paying a monthly subscription for their ink cartridges. Now we all sit here stuck. I tried downloading the firmware from 20250311 but it either doesn’t work or won’t install. Seems like it won’t install. And of course HP has virtually no way that allows customers to get support. Why does anyone buy into their scam? Now what are we suppose to do? AnswerHi @Jeff1227, Welcome to the HP Support Community. Thank you for posting your query, I will be glad to help you. I understand you're having trouble using your printer with Instant Ink cartridges, and after a recent update, you’re encountering Error 11, preventing you from using the printer. I’m sorry you’re facing this issue. Since the issue seems to be related to a firmware update, please try the following steps before attempting the update again: Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better ** Hard reset : 1. Turn the printer on, if it is not already on. 2. Wait until the printer is idle and silent before you continue. 3. With the printer turned on, disconnect the power cord from the rear of the printer. 4. Unplug the power cord from the wall outlet. 5. Wait at least 60 seconds. 6. Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet. 7. Reconnect the power cord to the rear of the printer. 8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move. 9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed. Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\" on the bottom right to say “Thanks” for helping! VikramTheGreat HP Support "} |
| {"Title": "Installing Windows", "Question": "Can't install Windows \ I'm using a clean ssd", "Answer": "@lester3721, Your notebook has an Intel Core 11th gen processor, which requires Intel RST storage controller driver be supplied to the Windows installer so that it can detect the storage drive and install Windows on it. You can follow the steps below for the IRST driver installation: 1. Use a Windows installation usb drive created with Microsoft Media Creation Tool (an ISO file-based installation usb drives tend to cause errors during the IRST driver installation). 2. Download Intel RST driver from the link below. Run it as administrator and follow the on-screen instructions to perform the driver extraction. https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe 3. Go to C:\\SWSetup\\sp146929. Double click the sp146929 folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs to detect the storage drive. 4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK. 5. Multiple .inf driver files may be displayed. Select one and click Next. 6. The storage drive will be displayed with partitions if the drive has Windows installed previously. Delete each of all the partitions just to see \"unallocated space\" and click Next to proceed the installation. "} |
| {"Title": "ERROR CODE 0X83C0000A NOS LOADER APP", "Question": "HP Officejet 4632 isn't working at all based on above mentioned Error Code. Switch off and on of the printer isn't helping.", "Answer": "@Claus66, Welcome to HP Support Community. Thank you for posting your query, I will be glad to help you. The Error Code 0X83C0000A NOS LOADER APP on your HP Officejet 4632 usually indicates a firmware or software corruption issue that prevents the printer from booting properly. Try the following steps to resolve the issue: Step 1: Perform a Power Reset Turn off the printer and unplug it from the power source. Remove all cables connected to the printer (USB, Ethernet, etc.). Press and hold the Power button for 30 seconds. Plug the printer back into the power source directly into a wall outlet (avoid power strips). Turn on the printer and check if the error persists. Step 2: Perform a Partial Reset Unplug the printer from power. Press and hold the following buttons on the printer: Back button (?) and OK (or any other combination like Cancel + OK). While holding the buttons, plug in the power cord. Release the buttons once the printer starts. Check if the printer boots normally. Step 3: Update the Printer Firmware Since the error is likely firmware-related, updating the firmware might fix it. If your printer boots up after the reset, update the firmware: Go to HP Support Download and install the latest firmware for your Officejet 4632. I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\" on the bottom right to say “Thanks” for helping! Max3Aj HP Support "} |
| {"Title": "Sound Affected By Upgrade Window", "Question": "hello community people, am looking for help who can guide me, restore my Hp elite book 1030G4, audio sound, driver soft were, thank. S-POLY ", "Answer": "Hp elite book 1030G4 Audio Driver Windows 11/Windows 10"} |
| {"Title": "WiFi And Bluetooth Adaptors Disappeared", "Question": "My HP ENVY 16 inch Laptop PC 16-h1000 has lost all wifi and Bluetooth adaptors. They were working fine a week ago, but now they are gone. When I look in the BIOS, there is an \"!\" next to Network. I tried rebooting, running diagnostics and updating the chipset, all to no avail. What else could I do without opening up the laptop?", "Answer": "Hi @alalalp, Welcome to HP Support Community. Thank you for posting your query, I will be glad to help you. It looks like your laptop's network hardware (Wi-Fi and Bluetooth) is not being detected properly, possibly due to a driver issue, a corrupted firmware setting, or even a hardware failure. Since you've already checked the BIOS and it shows an exclamation mark next to \"Network,\" try these steps before considering hardware inspection: Power Cycle the Laptop Turn off the laptop. Unplug the charger and remove any external devices. Press and hold the power button for 30 seconds. Restart the laptop and check if Wi-Fi/Bluetooth is back. Reset BIOS Settings Boot into BIOS (F10 during startup). Look for an option to \"Load Setup Defaults\" or \"Reset BIOS to Factory Settings.\" Save and exit, then check if the network adapters return. Check Windows Device Manager Press Win + X → Device Manager. Expand Network Adapters and Bluetooth sections. If missing, click View > Show Hidden Devices to check if they appear. If you see \"Unknown Device\" or a yellow exclamation mark, try updating/reinstalling drivers. Run Network Troubleshooter Open Settings > System > Troubleshoot > Other troubleshooters. Run the Network Adapter troubleshooter. Reinstall Intel Wi-Fi and Bluetooth Drivers Since your laptop likely has an Intel AX-series Wi-Fi module, download and install the latest drivers from the Intel website: Intel Wi-Fi Driver Intel Bluetooth Driver Reset Network Settings Open Settings > Network & Internet > Advanced network settings. Click Network reset, restart, and check if the adapters return. Perform a System Restore (If the issue started recently) Open Control Panel > Recovery > Open System Restore. Choose a restore point from before the issue started. Check for Windows Updates & Firmware Updates Go to Settings > Windows Update and check for updates. Also, install the latest HP firmware/BIOS updates from the HP Support page. If none of these steps work, there might be a hardware issue with the Wi-Fi module. I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\" on the bottom right to say “Thanks” for helping! Max3Aj HP Support "} |
| {"Title": "Hard Drive Screws Help", "Question": "I have an elitebook 8460p, I lost the screws that hold the hard drive in the bracket thingamabob, can someone tell me what to buy. And perhaps an Amazon link?", "Answer": "@loganadam, Your service manual (on page 77) indicates 4 PM (Phillips Metric) 3.0x5.0 mm screws are used to secure the HDD to the bracket. c03253774.pdf Check with computer repair shops in your town. Maybe you can get screws for minimal fees from them. Or you can buy a screw kit like this from Amazon. Amazon.com: Akuoly Laptop Screw Set PC M2 M3 M2.5 Screw Standoffs for Universal Laptops and Hard Dri... "} |
| {"Title": "Can’T Connect To WiFi", "Question": "I cannot find out how to connect the WiFi, on my pc. It runs windows 7 and the taskbar is at the top any help will be greatly appreciated. And I’m sorry if my explanation is vague; that is simply all I know.", "Answer": "According to the parts list for your PC, it does not come with built in Wi-Fi networking, so you can't connect to Wi-Fi unless you install a Wi-Fi adapter. HP PartSurfer The easiest thing to do for that would be to purchase a USB Wi-Fi adapter that works on W7. You can change the taskbar location by following the guidance at the link below: How to Change the Position of the Taskbar in Windows 7 |
| TitleError Code 11 After Firmware UpdateQuestionHi, I gave an HP Laserjet MFP M234dwe with a genuine HP toner cartridge. The printer did an automatic firmware update a few weeks ago, and now I get Error 11 all the time. I did not ask for this firmware update and it was working well before that. What is the fix for this?AnswerHi aaa1237 You could upgrade the firmware with below steps: If your printer is connected to network with LAN or Wireless: Open a web browser on a computer or mobile device and enter the printer's IP address to open the EWS page. Click on 'System' and sign in with 'admin' as the username and the printer PIN as the password. On the left panel, click 'Administration' and then 'Check Now' to check for the latest firmware. Click ‘OK’ to start FW update. Please do not interfere with or power off the printer during FW update. It may take a few mintues depending on network speed. Once the printer powers on after the firmware upgrade, check the Firmware Datecode from Device configuration. It should be 20250311. If the issue is not resolve, you may need contact HP support. If your printer is not connected to network: You can download the firmware update utility Enter printer product name , e.g HP Laserjet MFP M234dw in the searching box on https://support.hp.com/ie-en/drivers/printers Download the 20250311 Firmware Update Utility Connect your printer with a USB cable to computer, and run the utility. Note: If the printer displays the Er11 error or supply error, this firmware update can only be performed using a USB cable. Firmware updates via LAN or wireless will not be supported in this condition. For network connected printers, use embedded web server to update the firmware. Printer will power on itself after Firmware update. If the issue is not resolve, you may need contact HP support."} |
| {"Title": "Lost My Utility To Operate My HP G4050 Scanner During A Windows Update", "Question": "In upgrading my PC from Windows 7 to windows 10 I lost the user utility that operated my HP G4050 scanner. If I got a CD with my purchase, I don't seem to have it now. I was able to download and install the driver from the HP web page but it didn't seem to provide the desktop control utility to control scanning (eg: selecting scan resolution, output file type, cropping, etc.). How can I get a copy of that utility to make my scanner useful again? Thanks!!! John", "Answer": "what you are looking for is here "} |
| {"Title": "How To Remove Fan From Tubing On Envy 13-Ah0002ca", "Question": "How to remove cooling fan from the tubing on an Envy 13-ah0002ca laptop", "Answer": "Hi CWR114 Hello, you can perform the process by following the instructions in the following document from page 34: https://h10032.www1.hp.com/ctg/Manual/c06139858.pdf I hope the above is helpful! Welcome to the Hp community, was the answer helpful and/or do you want to say “thank you”? Click the \"Yes\" box below. Did I help solve the problem? Don't forget to click “Accept as solution”. |
| TitleHP Elitebook 865G11 ...Won'T Start In Bios", "Question": "I can't get my computer to start the BIOS.....I used the instructions but hitting the F10 key seems to have no effect...I don't get it. I have 2 of the exact same laptop. One lets me in, the other doesn't...any suggestions?Answeraccording to the instructions in your device's manual, see picture. ? "} |
| {"Title": "Reinstall Windows 11", "Question": "How do reinstall the operating system? I don't have a software to install Windows in my local SSD. Is there a way I can download from the supported HP website?AnswerThe W11 setup is trying to force you to connect to the internet and sign in with a Microsoft account. If you can't connect to the internet due to a wifi driver issue, you can bypass the internet requirement and sign in with a local account to continue the setup. Click this link for how to do it. How to bypass the internet requirement during Windows 11 setup? - Smartprix Download Intel WLAN driver on a usb drive from your drivers support site. OMEN Transcend 14 inch Gaming Laptop PC 14-fb0000 Software and Driver Downloads | HP® Support Upon a completion of the setup, install the wifi driver from the usb drive. You can switch to a Microsoft account if you wish."} |
| {"Title": "Drivers And Bios Needed For Pavilion G6-170ss Not Available", "Question": "I need to update the bios of my Pavilion g6-1070ss to can use Windows 10 in ssd with gpt, I am looking for information about this model for download and update the BIOS but I can't find any about this noteboot, I find this information for other g6 model but not exist or not is available for gs-1070ss model https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/hp-pavilion-g6-not-showing-leg... The computer's support software never notified me of a new BIOS version, nor did I find a way to update it. It only appears in \"HP Support Assistant\" as \"System BIOS F.66.\" It also never notified me of software updates in all this time and I have found it impossible to find on the HP website where to find files for the BIOS or drivers now that I have to upgrade since there is no other option due to the lack of Windows 7 support. Please can tell me how you found the bios to update it? The actual version if F.66, Thanks in advance", "Answer": "Your PC does not support booting from a GPT-formatted disk. MBR only. It appears that HP has retired support for your PC since it is more than 10 years old. That's why you can't find any drivers for it on the HP support site. We are currently not allowed to post links to third party driver sites. However, I don't see anything improper with letting you know that the DriversCollection.com website has the drivers for your PC. I use the site all the time and the drivers are legitimate and virus free. Just do a search 'g6-1070ss driverscollection' and you will be able to find the drivers HP used to supply, |
| TitlePavilion G7-1103so CPU UpgradeQuestionHi. I'm looking to replace the AMD Athlon II P360 in my Pavilion g7-1103so with a more powerful CPU. What are the most powerful CPUs compatible with this notebook? The notebook has a DA0R22MB6D1 REV:D motherboard with an S1g4 CPU socket. Should I stick to the CPU options listed in the notebook's Maintenance and Service Guide (https://h10032.www1.hp.com/ctg/Manual/c02834058.pdf) or is it OK to use other S1g4 socketed CPUs as well? Regards: ClBlPlAnswerIt is not really going to be worthwhile if the candidate upgrade processor, which must from the list in the manual, isn't more than 3-500 Mhz faster than the original processor. You won't notice any really perceptible difference. Upgrading to a quad core might help some of your software, but the processor speed really isn't much different. AMD Phenom II N970 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/ sec, quad core, 35 W) Using other than processors that are in the manual are completely at your own risk. No responsible person here would feel comfortable with saying they will work They may or may not be supported by the BIOS. I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the \"was this reply helpful?\""} |
| {"Title": "How Many M.2 SSD Slots In Victus 16 (16-R0012TX)?", "Question": "I want to buy the Victus 16 (16-r0012TX), with NVIDIA GeForce RTX 4070 and Intel Core i7 16GB 512GB SSD (Ceramic White). I want to know if this model have two M.2 SSD slots, because the 512 GB it comes with is not going to be enough. Thanks", "Answer": "Since that model has an Intel i7-13700HX processor it has support for two M.2 NVMe SSDs. The 16-r0xxx models with the Intel 'H' series processors only have support for one M.2 NVMe SSD. Below is the link to the service manual: Maintenance and Service Guide Victus by HP 16.1 inch Gaming Laptop PCModel numbers: 16-r0xxx Chapter 5, page 34 shows the location of both M.2 SSD positions."} |
| {"Title": "Windows 11 Compatibility HP Notebook ? 14-Dk0804no", "Question": "Simply put, is the hardware of this notebook compatible with, or upgradeable to, Windows 11 specs?", "Answer": "No, it does not meet Microsoft's minimum W11 processor requirements of an AMD Ryzen 3xxx series mobile processor. If you are happy with your PC, and if you are interested in installing W11 24H2 on your PC as is, watch this video, which is the easiest way to do it in my opinion, and I have tried many different ways to do this during the last 3 years. How to Install Windows 11 on Unsupported PC in 2025 (New Easiest Method, No CMD) Download the W24H2 ISO file and use that (3rd option). Download Windows 11 You can download the free 7-Zip file utility from the link below. The top line is for 64 bit. 7-Zip You'll have to repeat this procedure each October when Microsoft rolls out the new builds because a PC that does not meet Microsoft's minimum W11 hardware requirements will never automatically get the update to the next build. Other than that, your PC will continue to get the monthly cumulative and other updates. That's only a minor inconvenience to have continued OS support beyond October of 2025. If things don't work right on W11, you have 10 days to easily go back to W10 as long as you don't delete the W1 upgrade files or the Windows.old folder. How to Go Back to Windows 10 from Windows 11 (Tutorial)"} |
| {"Title": "Is It Possible To Add External Gpu To My Laptop?", "Question": "hey, i want to add and external GPU to my laptop and couldn't really understand if it's possible with my model, if anyone can help it would be really nice. thanks in advance ", "Answer": "Hi: According to the product specs for your notebook, it does not have a Thunderbolt port which would be needed to support an eGPU: HP Laptop - 14-cf3010nj Product Specifications | HP® Support The USB-C port can only be used for data transfer only."} |
| {"Title": "Error UU_400_EB000A9900 On LaserJet M234dw", "Question": "Hello, A few weeks back, I purchased a LaserJet M234dw printer. I managed to configure it on a Mac running MacOS Sequoia (15.3.2) but I don't find a way yo have it detected by a Mac running MacOS Monterrey. I tried several times to disconnect the modem, uninstall / reinstall HP Smart... Most of the time, it tells me no printer is detected. When it does detect one, I can't finish the install in HP Smart and I get a UU_400_EB000A9900 error. Any help on that issue would be very much appreciated Regards ", "Answer": "@RedGuy50, Welcome to HP Support Community. Thank you for posting your query, I will be glad to help you. The UU_400_EB000A9900 error in HP Smart on macOS Monterey usually indicates a communication issue between the printer and your Mac. Since your HP LaserJet MFP M234dw was successfully configured on another Mac running macOS Sequoia (15.3.2), the problem is likely specific to your Monterey system. Troubleshooting Steps: Remove Any Old Printer Drivers & Reset Printing System Go to System Preferences > Printers & Scanners. Right-click (or Control + Click) on the printer list and select Reset Printing System. Click Reset and restart your Mac. Reinstall the printer afterward. Manually Add the Printer Using AirPrint (Without HP Smart) Ensure the printer and Mac are connected to the same Wi-Fi network. Go to System Preferences > Printers & Scanners. Click the + (Add Printer, Scanner, or Fax) button. Select your printer from the list. In the Use dropdown menu, select AirPrint instead of HP drivers. Click Add and try printing. Disable IPv6 on the Printer Open the Embedded Web Server (EWS) by entering your printer's IP address in a web browser. Navigate to Network > IPv6 Configuration. Disable IPv6 and save changes. Restart the printer and Mac, then try reinstalling. Try a USB Connection If the wireless setup keeps failing: Connect the printer to your Mac using a USB cable. Open HP Easy Start or HP Smart and try setting it up. Ensure HP Software is Up to Date Restart the Router and Assign a Static IP Restart your Wi-Fi router and printer. Open the printer’s EWS and go to Network Settings. Assign a Static IP under IPv4 Settings. Try reinstalling the printer. I hope this helps. Take care and have a good day. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up\} |
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| TitleCompatibility List For Proccessor, Max Memory Modules And Keyboard Spanish For Pavilion G6-1070ssQuestionHello, I want upgrade a a Pavilion G6 but I don't found in HP Webpag the info for this notebook. Anybody can tellme where I can download the pdf file with compatibility list for cpu, memory and the part/number for replace spanish keyboard? Thanks in advance", "Answer": "You're very welcome. You need to purchase a DDR3-1333 MHz 2Rx8 memory chip. That is one with 8 little black memory chips on each side of the circuit board. Do not buy DDR3L-1600 memory or it will not work. This should be a compatible 4 GB memory chip for your notebook: TECMIYO 4GB Kit (1X4GB) DDR3 1333MHz Sodimm RAM PC3-10600 PC3-10600S 1.5V CL9 204 Pin 2RX8 Dual Rank... |
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