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Problem Statement: This Knowledge Base article provides steps to resolve the following error message - "Permission Denied , Microsoft Explorer" - received in the Tag Watch page when trying to create a Private Tag List. | Solution: This problem is not related to Aspen Web.21, but it's a permission problem on MS Windows.
On the Web.21 Tag Watch page, both Private Tag Lists, and Public tag Lists, are saved on the server, but in different directories. The main difference between Private and Public Tag List is that Public tag Lists are vi... |
Problem Statement: Getting the following error when opening the Web.21 home page:
Active Server pages error '00000000'
Create object failed
?
An error occurred while creating object 'oS95'
Microsoft JScript runtime error '800a0046'
Permission denied
/LM/W3svc/1/Root/Web21/global.asa, line 193 | Solution: This error relates to accessing a file in the \AspenTech\ProcessData directory. To resolve this, the account that Web.21 is using for authentication needs to have Read & Execute, List, and Read permissions to the \AspenTech\ProcessData directory.
To verify which account Web.21 is using for authentication, r... |
Problem Statement: When you look at the data sources in Aspen IP.21 Process Browser there is missing information. (Data Source(s) is/are incomplete) | Solution: Add a new Data Source. (adding a new Data Source will cause Aspen IP.21 Process Browser to update all Data Sources.)
Note: you may delete the Data Source you just created previously.
Keywords: data source
web.21
process browser
References: None |
Problem Statement: For Aspen IP.21 Process Browser to verify Aspen Frame Work Security, the virtual directory MSADC must exist in Internet Information Services (IIS 7.x). Especially on Windows 2008 Servers, it can be seen that the MSADC virtual directory is missing. This solution details how to add the MSADC virtual di... | Solution: The following steps explain how to add the MSADC virtual directory to IIS.
Open IIS 7.0
Browse to Sites | Default Web Site (the exact path may vary, depending on the plattform).
Right click on "Default Web Site" and select ADD | Virtual Directory from the context menu. The Virtual Directory Creation Wizar... |
Problem Statement: This Knowledge Base article provides steps to resolve the following message:
"The tag name =AT01*9/5+32 could not be validated on database AACPIM01. Do you wish to continue?"
which may be encountered when trying to configure an ad-hoc calculation in the Aspen IP.21 Process Browser Graphics Studio. | Solution: This message is just a warning and a notification. You should be able to click "Yes" and continue on to publish the file and see the desired results.
Key_Words
The tag name <your ad-hoc tag name> could not be validated on database <your database name> Do you wish to continue?
Keywords: None
References: No... |
Problem Statement: Aspen IP.21 Process Browser can't show trend plot successfully unless 'enable21bitapponwin64' is set to 'true'. | Solution: On the Windows 2008 64-bit system, go to the trend page and insert a tag. The trend plot cannot be displayed successfully and the value displays invalid, and the database shows null in the trend plot page.
To get the trend plot to display successfully, follow the steps below:
1.Open a command prompt and navig... |
Problem Statement: Due to recent Java restrictions (Java versions 1.7.0_51 and later), publishing graphics or projects that contain graphics to Aspen IP.21 Process Browser requires that the files be packed in a JAR file and signed with your company's signature.
The HTML export status page that appears after publishing ... | Solution: Publish JAR File - Select this check box to enable JAR publishing. This check box is selected by default. Once you try to publish without the JAR signing information, however, this check box will be cleared and your graphics will not be packed in a JAR file. This means that they will not run with Java version... |
Problem Statement: After turning on "Show friendly HTTP error messages", per solution 118161, the following error message appears when trying to access the Aspen IP.21 Process Browser default page: "Script timed out" , http://host_name/web21/: | Solution: You need to extend the time out allocated in Microsoft's Internet Information System (IIS) server, to allow it to show what specific script is timing out. To do this, go to Microsoft's IIS configuration program, under the local computer, Web Site -> Default Web Site and select the Properties menu:
Under the... |
Problem Statement: How do you change the default color of trending pens when plotting with Aspen IP.21 Process Browser? | Solution: In the Trends/Plots of Aspen IP.21 Process Browser, select the Properties link and select Default.
Select the Pen tab. From this dialog, it is possible to change the default pen colors that appear in the plot by using the selector for "Number" and selecting the desired color.
Keywords: Web21
color
default
R... |
Problem Statement: When Aspen InfoPlus.21 database's snapshot is upgraded and migrated to a new system, why does the accounting option under Aspen IP.21 Process Browser give an error message even though all files used for loading accounting exist and the user can connect to the data source with no problem? | Solution: This occurs because the existing snapshot may have had records that previously existed, but were emptied afterwards. To resolve the issue, all the association records with empty accounting records need to be deleted to get the page to start working.
To do this, run the following Aspen SQLplus query on the Asp... |
Problem Statement: For Aspen IP.21 Process Browser (formerly called Aspen Web.21) clients to connect to the server it is very important to install and configure Internet Information Server (IIS) prior to installing Aspen IP.21 Browser on Windows Server 2008. This solution details the steps to follow in order to install... | Solution: 1. From Control Panel, select Programs and then Programs and Features.
2. In the Tasks list, click the Turn Windows features on or off link. The Server Manager dialog box is displayed.
3. Expand the Roles node, and select Web Server (IIS).
4. If Web Server (IIS) is not one of the enabled roles, then click Add... |
Problem Statement: The following error message appears when attempting to access a Aspen Web.21 application. | Solution: The Custom Error feature is a security option that allows Administrators to limit the amount of detailed information that appears in Aspen Web.21 error messages.
The Custom Errors setting can be altered by changing the "Custom Errors Mode" in the Web.Config file located at ?\inetpub\wwwroot\Aspentech\Tools\... |
Problem Statement: Aspen IP.21 Process Browser randomly hangs or starts new sessions.
Cause
The user's network may be NTLM, while the IIS Authentication Provider is listed as "Negotiate" by default for Aspen IP.21 Process Browser. This causes conflicts in the protocol, which causes IIS to fail to authenticate users int... | Solution: 1. Open the Internet Information Services (IIS) Manager
2. On the left hand pane, navigate to <nodename> | Sites | Default Web Site | Web21
3. Double click Authentication
4. Select Windows Authentication
5. Select Providers... from the right hand pane
6. Highlight the option Negotiate and click remove
7. Pres... |
Problem Statement: This knowledge base article provides an example .asp page which demonstrates how to do the following through JavaScript:
Add tags to a plot
Change the begin and end times of the timeline
Display the tag values to the user
The Aspen Web.21 plot and timeline objects are the same objects used by Aspen P... | Solution: Download ContainerSample.asp.
Keywords: Time
Line
PEPlot.asp
ocx
ActiveX
JScript
References: None |
Problem Statement: I have Aspen InfoPlus.21 database security implemented. Can I use Anonymous Authentication for Aspen IP.21 Process Browser [Web.21] connection? | Solution: When Aspen InfoPlus.21 database security is implemented, all users that access Aspen InfoPlus.21 must be defined in a security role that provides access.
The authentication methods configured in IIS must be considered when implementing this type of security:
- Windows and Basic Authentication use the logon ac... |
Problem Statement: Background: Microsoft FrontPage is a tool that one can use to create and modify web pages. There is an add-in for FrontPage that will give the user the ability to incorporate Design-Time Controls (DTCs) into web pages for Aspen InfoPlus.21-related objects like data points (including ones to write bac... | Solution: At the time of this writing (July 2010) the add-in is only supported for Microsoft FrontPage. AspenTech is reviewing other possibilities for the future but there are no firm commitments for support of other editors at this moment.
Keywords:
References: None |
Problem Statement: Newly added tags are not shown in High Performance Trend (HPT) Search automatically. Typically, auto-indexing should be turned ON (refer to solution ID 133988) or users can force a refresh of the search database to index new tags (refer to solution ID 134189). However, if there are tags that are not ... | Solution: A list of tags that are to be added manually are to be generated from the Aspen InfoPlus.21 database. The following steps detailed requires to be performed on the Aspen IP.21 Process Browser server machine.
1. Browse to http://localhost/Web21 in Internet Explorer.
2. Click on "SYSTEM" on the top right... |
Problem Statement: Strange apparently inexplicable problems have been seen with Automated Aspen SQLplus Web Reports where the report is being e-mailed to one of more recipient. Often other reports do not have any problems and it is difficult to see any difference between those that work and those that do not.
One examp... | Solution: Both of the above cases were due to the fact that the list of e-mail recipients stored with the report contained one or more addresses that were invalid. They either had a spelling error, or they pointed to user(s) that no longer worked with the company.
Keywords: web report, email, e-mail problems, distribut... |
Problem Statement: After installing patch v7.3.0.2 on to my IP.21 Process Browser server, I am getting an error when using the new PME Search function in the High Performance Trends.
This issue is due to the installation of patch v7.3.0.2 on systems where the original v7.3 installation of IP.21 Process Browser is not o... | Solution: Follow these steps to resolve the error:
? If patch v7.3.0.3 is not installed on the system please install this patch
? Once patch v7.3.0.3 has been installed please stop all AspenTech services and Apache Tomcat 7 service running on the Server
? Browse on the Server to the location: C:... |
Problem Statement: Error accessing Aspen InfoPlus.21 Process Browser default page (http://localhost/Web21). The message appears when trying to access the page at the Process Browser server and for users calling the page from other computers. Restarting Internet Information Service (IIs) corrects the problem.
The error ... | Solution: This type of error occurs when one or more components of Microsoft's Internet Information Service (IIS) or ASP.NET are missing from the Windows system where the Aspen InfoPlus.21 Process Browser product is installed.
Re-installing Microsoft's IIS and ASP.NET resolves the problem. This requires re-installing A... |
Problem Statement: This Knowledge Base article shows how to programmatically access the scooter bar information on a Aspen Web.21 plot. | Solution: There is an interface for the scooters on the TrendChart object. It provides a "Count" property for number of scooters (for example, TrendPlot1.TrendChart.Scooters.Count).
You cannot get tag values directly through that interface, but you can get the time values of each scooter. For example:
h = TrendPlot1.... |
Problem Statement: This solution shows how to customize the sizing function of the pddetail.asp page when opening the tag detail page from a graphic published using Aspen IP.21 Process Browser Graphic Studio.
When implemented, this solution prevents the tag detail page from undergoing resize. | Solution: ? ... |
Problem Statement: This Knowledge Base article shows how to restrict various users from accessing process graphics published in Aspen IP.21 Process Browser (formerly known as Web.21). | Solution: Attached to this solution please find an MS Word document titled: Securing Process Graphics.doc for detailed instructions. Please note that the instructions provided will hide the graphic available from the users according to their respective roles. However if a user manually types in the URL to a particular ... |
Problem Statement: AspenTech applications that use web pages require Default Website Identifier to be number "1". When Default Website Identifier is not "1", the following problems will occur with the installation of Aspen applications:
1. Aspen Application Pool is not created.
2. Aspen Web.21 virtual server is not... | Solution: The above installation problems occur as a result of rebuilding of the Default Web Site in IIS. When recreating the Default Web site (or creating new web sites), IIS assigns a different Website Identifier than the default identifier of "1". That causes Aspen installation scripts to fail since they use number ... |
Problem Statement: Users may receive the following messages when navigating in Aspen IP.21 Process Browser (formerly Web.21):
Warning! No servers available. Details:
followed by:
DoDBConnect - connect() on well known port failed-ECONNREFUSED
Aspen IP.21 Process Browser functionality will be lost (e.g. trend plo... | Solution: To correct this issue make sure that the IPGCSI entry in the services file is using the same port number as what is specified in the ADSA server configuration for:
Aspen Process Subscription (GCS)
The services file is located in:
\WINDOWS\System32\drivers\etc
and can be opened via Windows Notepad. Aft... |
Problem Statement: When Crystal Reports version 8.0 is installed onto a PC, it overwrites some registry settings. It will change the permissions on the HKEY_CLASSES_ROOT\Interface and HKEY_CLASSES_ROOT\TypeLib registry keys.
After these settings have been overwritten, it can cause problems with the Web.21 sessions (bot... | Solution: This behavior is detailed in Microsoft Knowledgebase Article Q266621, and includes a suggested fix for resolving it.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q266621
KeyWords:
ASP 0177: 0x8002801D "Library not registered"
Error registering COM+ Application. Contact your support personnel for mo... |
Problem Statement: IIS's World Wide Web Publishing service sometimes hangs and cannot be restarted. Often this occurs when the IIS Admin service is restarted. This adversely affects Aspen Web.21 as the site cannot be accessed without this service running. To resolve the problem, most users are forced to reboot the enti... | Solution: Sysinternals offers a utility that provides a "kill" command for Windows computers. You can download PSTools from the following website:
http://technet.microsoft.com/en-us/sysinternals/bb896649.aspx
In the case of a hanging WWWPublishing service, open a command prompt and navigate to the directory where the p... |
Problem Statement: An error is received when viewing a graphic within Aspen IP.21 Process Browser web page
"Warning! DataSource <DataSourceName> is not available on this Server. Tags using this DataSource will not be updated." | Solution: Following are the possible solutions to resolve the error referenced above :
1. Verify that only a single Process Subscription service component (either Aspen Process Subscription (Generics) or Aspen Process Subscription (GCS) when using GCS graphics) is configured in the Data Source defined by ADSA.
2. ... |
Problem Statement: When you try to access the Aspen IP.21 Process Browser page on an Aspen InfoPlus.21 server or client machine, you may encounter the following problem:
When the node name is typed in Internet Exlorer as follows: http://nodename , instead of http://nodename/web21, it automatically defaults to http://ww... | Solution: First, check to see if the nodename is resolving properly.
Type: Nslookup 10.148.0.2 at a command prompt to see if the nodename is resolved correctly.
Alternatively, you can also add the nodename and its corresponding IP address into the Windows host file.
Next, follow up with the Internet Explorer settings. ... |
Problem Statement: By default, Aspen Web.21 displays eight lines in the IO Summary display. If you have more than eight transfer records defined under your scanners (logical devices), then only eight of them will be displayed. There is no obvious way to increase the display to show all available devices on the system. | Solution: The data source for the IO Summary Log in Web.21 is the IoSummary record in InfoPlus.21. IoSummary has a Repeat Area called MAX_SUMMARY_LINES. Increase the number of occurrences in the Repeat Area to equal your transfer objects (i.e. Get Records.) The display will start displaying a Getrecord when the status ... |
Problem Statement: Certain customers experience an issue browsing to the InfoPlus.21 Process Browser home page when using Internet Explorer 8. Partial loading or no loading of the webpage may occur. | Solution: It is possible for the local cache within Internet Explorer to cause these issues. As the cache determines what should be loaded when visiting a webpage and how often, this setting can be changed within the Internet Explorer application itself. Customer have found that changing to Automatic instead of Every V... |
Problem Statement: How do you move a project from one Graphics Studio installation to another?
What folder or files are required to accomplish this? | Solution: To move a project to a different Graphics Studio installation use the Backup Project menu option.- Click File | Backup.
Select a location to save the backup.
Web.21 Graphic Studio creates a Zip file that contains all required files and directory structures for the project.
Copy the Zip file to the new G... |
Problem Statement: When going to the Aspen Web.21 website (http://servername/web21/) from any client PC, user immediately gets an error page with the following message:
Server object error 'ASP 0178 : 80070005'
Server.CreateObject Access Error
The call to Server.CreateObject failed while checking permissions. Access ... | Solution: - Change the identity of the application pool running Aspen Web.21 to "Local System" as per Knowledge Base solution 116927
- Give both the "AUTHENTICATED USERS" and "SERVICE" Read & Execute permissions on the Web.21 & MSDAC folders (as per the IIS installation)
Keywords: Server object error
Access is denied
A... |
Problem Statement: After applying the latest Cumulative Patch to a V7.3 IP.21 Process Browser server, in some environments the clients may start displaying failures like this on pages that query InfoPlus.21:
1. From the Audit & Compliance page:
Query error: Web.21 Server is not available
2. From the Tag... | Solution: This may occur in environments that have increased security restrictions.
To restore functionality for these queries, open the Java application which can be found in the Windows Control Panel and de-select the "Enable the next-generation Java Plug-in" option, as shown:
Restart any open Internet Explorer s... |
Problem Statement: How can I diagnose intermittent "HTTP 500 Internal server error" errors when accessing Aspen IP.21 Browser pages? | Solution: Error 500 is a general error code requiring gathering additional information to troubleshoot the problem.
For further information about this problem and a possible fix see Microsoft's KB, 945701:
http://support.microsoft.com/kb/945701
If this patch does not resolve the issue then to troubleshoot the p... |
Problem Statement: How do I customize the banner in Aspen IP.21 Process Browser to put a company logo in there? | Solution: The solution to the problem is to modify the 'AppVars.js' file that is under the directory
'<drive>:\inetpub\wwwroot\AspenTech\Web21' .
The original file reads:
//Header Variables
var As_ProductName = 'Web.21' // Short form product name
var As_AppHome = '/Web21/Default.asp' // Home url
Change it to:
//Header ... |
Problem Statement: How can the side navigation menu and header/menu bar (on top) be automatically hidden so that the plot or graphic display can be increased? | Solution: Append the following parameters to the URL:
1. To hide the side menu: &UseMenu=no
e.g. http://localhost/Web21/PEPlot.asp?path=/Web21/Plots/Sample.xml&UseMenu=no
2. To hide the top navigation bar: &ShowHeader=no
e.g. http://localhost/Web21/PEPlot.asp?path=/Web21/Plots/Sample.xml&ShowHeader=no
3. To hide the me... |
Problem Statement: This knowledge base article explains why data point values on a graphic may not update with historical values as the time line is scrolled. | Solution: The cause of values displayed in a graphic not updating as the time line is scrolled is due to an incorrect configuration of the data point object. The following configurations of the data point object will not cause this behavior :
However, a configuration that explicitly references a field in the fi... |
Problem Statement: Some components of aspenONE Manufacturing Execution Systems have a pre-requisite to install a specific version of the Sun Java JRE or JDK products installed prior to the installation of the products.
Sometimes after installing the products you will get repeated Java update prompts, like:
The "Che... | Solution: As stated in Knowledge Base solution 142517, the Java version cannot be updated because certain Java components required by some AspenTech applications may no longer be included with newer versions of the JRE or JDK products, therefore AspenTech recommends not to upgrade the version of Java on your installati... |
Problem Statement: Aspen IP.21 Process Browser users may notice that the default map record displayed in the Aspen IP.21 Process Browser trend plots has changed from IP_AnalogMap to IP_AnalogDef. This knowledge base article describes how to resolve this problem. | Solution: Follow these steps to resolve this problem.
1. Restore a copy of your Aspen InfoPlus.21 snapshot which was saved before the problem appeared.
2. Ensure that there is only one record named "IP_AnalogDef" in your database. This can be checked by running the following query through Aspen SQLplus:
select name, re... |
Problem Statement: When looking to upgrade aspenONE products, can one upgrade some components to the latest version and leave the rest of the products in the current version?
For example, when upgrading from v2004.2 to v2006.0 or v2006.5, can one upgrade Aspen InfoPlus.21 only and leave Aspen Process Data, Aspen Web.21... | Solution: The answer is no, you have to upgrade all products at the same time, different versions of Aspen products cannot co-exist in the same system.
The reason for this is that the products share core components they depend on.
Keywords: None
References: None |
Problem Statement: This Knowledge Base article shows how to configure a scroll bar for the left frame navigation tree in Aspen Web.21. However, please note that this is not the way Aspen CUI is design to work and this should be treated as your own customization. Also, you will have to make sure the next CUI update does... | Solution: Here is how to accomplish that:
? Open the file HeaderInc.htm in ..\inetpub\wwwroot\AspenTech\AspenCUI\Include
? Locate the line
<iframe id="MenuFrame" class="MenuFrame" align="left" SCROLLING="no" MARGINHEIGHT="0" MARGINWIDTH="0" FRAMEBORDER="0" BORDER="0"></iframe>
and change the value of th... |
Problem Statement: Aspen Role Based Visualization (RBV) and Aspen IP.21 Process Browser (Web.21) consume tokens in a very similar way, but how does it work in detail? e.g. If a user is running IP.21 Process Browser from the RBV portal, do both products take tokens? Starting from which aspenONE version is this handled d... | Solution: Tokens for RBV and IP.21 Process Browser are handled in the following way starting from V7.1. They are not handled dynamically this way in aspenONE 2006.5.
For perpetual licenses, nothing has changed.
For token systems:
(Note: We will assume here for simplicity that the fractional token consumption of these p... |
Problem Statement: This Knowledge Base article answers the following question:
Does the Web21Controls.cab file have a specific class id (CLSID) and version set up? | Solution: The Web21controls.cab file has CLSID "C5E07EE3-994D-11D0-91BC-00609739AEE8". This does not change between versions of Web.21. You can find it in PEdownload.asp file:
<object classid="CLSID:C5E07EE3-994D-11D0-91BC-00609739AEE8" codebase="/Web21/AspenCUIRef/Web21Controls.cab#Version=<%=Application("ATPECoreCtls... |
Problem Statement: When attempting to run Aspen IP.21 Browser Graphic Studio, I receive the error message "You are not authorized to run Aspen IP.21 Browser Graphic Studio" | Solution: Check if the AFW Tools server is redirecting to the correct security server. Next go to the AFW Security Manager and make sure the role you belong to has permissions to execute the securable object like in the examples below:
Keywords: IP.21 Process Browser
References: None |
Problem Statement: How do I open the Aspen High Performance Plot (PEPlot2.asp) and pass in arguments for tags with different data sources? | Solution: When passing in arguments for tags with different data sources you can enumerate each tag using the 'tag' argument and data source using the 'source' argument and enumerate these in the command line, as follows:
http://support-beta/Web21/WebControls/PEPlot2.asp?tag=12FC028.PV,52FI100.PV, ATCAI&source=suppor... |
Problem Statement: When installing AspenIP.21 Process Browser on a 64-bit server running Microsoft SharePoint the defined SharePoint websites and SharePoint Central Administrator websites become unavailable with an HTTP 500 error. | Solution: Since Microsoft SharePoint is a 64-bit application and Aspen IP.21 Process Browser is a 32-bit application it is necessary to change the settings of the application pools post-install of our products as shown:
It may be required to perform an IISRESET command once this has been completed.
Keywords: SharePoint... |
Problem Statement: When doing a tag search in the Plots application, the result is empty, no tags are found. | Solution: Per the information included in the Release Notes of the Aspen IP.21 Process Browser V7.3.0.2 patch, the DispatchUrl.vbs script may need to be manually run the first time you do a tag search. This adds a new Web site in Internet Information Services (IIs) called PlantArea, which is used to publish the list of... |
Problem Statement: Why does a published graphic not appear in the Aspen IP.21 Graphic Studio, Graphics menu? | Solution: If the project is not saved and published at least once the graphic may not be visible. Follow the correct sequence below to publish a project and graphic.
The correct sequence is to create a project, add graphics to it, then save the project,
followed by Publishing the Project.
Once this has been... |
Problem Statement: The Aspen Web.21 product shows a Graphics Studio graphics screen when one opens the Graphics link in the program.
Often times, companies would like to incorporate their own screen in this initial Graphics page in Aspen Web.21. What are the steps to do this? | Solution: The initial graphics file, WGStudio.jpg, is located in the C:\Program Files\AspenTech\Web21\Graphics folder, this is a JPG file.
In order to change this initial graphics screen, replace the WGStudio.jpg file with your own JPG file, then refresh Java's cache. You need to name the new file WGStudio.jpg for We... |
Problem Statement: How can I increase the length of the description field in TagSearch.aspx? | Solution: The length limitation of the description field is 64 character. It is limited so it can fit into the screen.
The limit is not configurable because it is within the C# hard coded in application
Keywords: TagSearch
Aspen IP.21 Process Browser
Length
description
Aspen InfoPlus.21
References: None |
Problem Statement: What is the URL syntax to hide legend and timeline for a HPT trend?
For Products Ip21 Process Browser (Web21) and Role Based Visualization you may want to hide the time line and legend. | Solution: To hide the timeline and the legend you can use the URL in the example below.
http://localhost/web21/WebControls/AtWebPlots.asp?ShowLegend=0&ShowTimeLine=0&path=/web21/Plots/DemoAtcl101.xml
If you want to hide the timeline and the legend but still have the Plots pane use the URL below.
http://localhost/web... |
Problem Statement: How to prevent the error message, "Encountered an improper argument" while publishing project from Aspen IP.21 Browser Graphic Studio to process browser. | Solution: 1- Check if there is nothing added to the project folder.
2- Right click on the project folder->Add Display items->select a graphic
3- Public project to Process Browser, you will not see above error message.
Keywords: Publish, improper argument, Graphic studio
References: None |
Problem Statement: How to prevent error message "No mimic files found in directory" while publishing project from Aspen IP.21 Browser Graphic Studio to aspenONE Process Explorer (A1PE). | Solution: 1. Check if there is nothing added to the project folder.
2. Right click on the project folder->Add Display items->select a graphic
3. Public project to A1PE, you will not see above error message.
Keywords: Publish to A1PE, No mimic files
References: None |
Problem Statement: Administrators may want their users to run Internet Explorer without a toolbar or in kiosk-mode when accessing Aspen web solutions (e.g. InfoPlus.21 Process Browser (formerly Web.21) and Production Control Web Server (PCWS.) | Solution: There are no known direct Aspen configurations that supports this. However, there are several work-around that may be suitable for you:
A. Internet Explorer Kiosk mode
Use the following command line to start Internet Explorer (IE) 7 in full kiosk mode.
---
"C:\Program Files\Internet Explorer\IEXPLORE.EXE" -k ... |
Problem Statement: What is the default security configuration of Internet Information Services (IIS) on a Windows 2008 server for web-based applications such as Aspen IP.21 Process Browser? | Solution: Internet Information Services (IIS) is used by Aspen web-based applications such as Aspen IP.21 Process Browser to make the application available to internet users.
IIS uses several mechanisms to implement security for web-based applications: Anonymous, Basic Authentication, Windows Authentication, and ASP Im... |
Problem Statement: This solution illustrates the syntax to display any particular occurrence from IP_#_OF_TREND_VALUES in Aspen InfoPlus.21 on to the Aspen Web.21 Graphics. | Solution: In order to display a particular occurrence of a trend value for an Aspen InfoPlus.21 tag in Aspen Web.21 Graphics right click on the object defined in the Aspen Web.21 Graphics Studio, go to 'Properties' and then to 'Data' tab. Under the 'Data' tab select the Data Source and type in the following syntax in t... |
Problem Statement: How to set autoscale of Tag Detail plots in Aspen Web.21? | Solution: Here is how to permanently set the scaling to Autoscale for the Tag Detail plots.
Open up the TagDetailPlot.asp file in the Web.21 virtual directory and make the following change in function InitTagNames:
Try:
{PlotObj.loadFile(name);
TrendTags = PlotObj.Plot.ControlDispatch.TrendTags;
// force autoscaling ... |
Problem Statement: Why does a published graphic in Aspen IP.21 Process Browser show NaN when using a datasource configured to use Aspen Process Subscription (GCS)? | Solution: Check to see if the datapoint configured is only using a tag name and not a corresponding tag field as shown below.
If the datapoint is configured as pictured above, reconfigure the datapoint to use the tag name and tag field. Republish the graphic and verify that the value of the datapoint appears in the gra... |
Problem Statement: How is Aspen IP.21 Process Browser licensed in V7.1? | Solution: Starting in V7.1, Aspen IP.21 Process Browser and Aspen Role Based Visualization both share the SLM_ASPEN_VF license key. In the case of Aspen IP.21 Process Browser, it will only consume licenses as a standalone product (Fig.1). Otherwise the SLM_ASPEN_VF key will be consumed by Aspen Role Based Visualization... |
Problem Statement: What could cause the message "Unknown Query Attribute( TS ): E_INVALIDARG" in the Aspen IP.21 Process Browser log file? | Solution: Unknown Query Attribute( TS ): E_INVALIDARG simply means an incorrect log message. This is an error message that can be ignored and does not effect the product.
Keywords: Invalidarg
Unknown Query Attribute
log
References: None |
Problem Statement: When opening Aspen IP.21 Process Browser home page one would expect to see a screen with the Navigation pane and the tabs. However In some cases the navigation tree and tabs will not appear. This solution discussed different options that you can try when Navigation pane don't appear in the Process B... | Solution: Go into the Microsoft Internet Explorer Settings using one of the methods below (note that one may need to click the 'Alt' key to get the Menu Bar to appear)
1. Click on the Settings Icon and Select Internet options or
2. go to Tools from the Menu bar and Select Internet options
In 'Internet Options' sw... |
Problem Statement: When doing an installation of several Aspen products receive a message indicating that Java version 1.6.0.18 is required when installing Aspen IP.21 Process Browser.
The problem occurs on a Windows 2008 64 bit installation, and a newer version of Java is already installed in the system. | Solution: Upon investigation it was found that the customer installed a 64 bit version of Java, Aspen products are built as 32 bit applications and require the 32 bit version instead.
Once a Java JRE 32 bit version was installed the installation completed successfully.
Keywords: IP.21 Process Browser
Install
java
Refer... |
Problem Statement: This knowledge base article explains how to animate an Aspen IP.21 Process Browser Graphic Bar Graph object. | Solution: 1. Turn the Animation check box on on the Animation tab of the Bar Graph properties dialog.
2. After binding the Value fields to a Tag or Variable, fill in the animation fields on the Data Tab. These fields are in the lower half of the Data tab on the Bar Graph properties dialog. You may reference a Tag or a ... |
Problem Statement: Can Aspen Web.21 plots and graphics be visualized in a mobile phone or PDA ? | Solution: Generally speaking, the hand held devices are supported by Web.21 as long as they support the Pocket IE web browser. It should be hardware independent as long as it runs software that can run Pocket IE such as Dell Axim and a Symbol Device.
Furthermore, handheld devices running the Pocket PC operating system ... |
Problem Statement: How do I get animation to work for IP_TextDef tags in Aspen IP.21 Process Browser Graphic Studio? | Solution: In order to get animation to work for IP_TextDef tags, configure the datapoint as depicted in the following screen captures.
When configuring the conditions for the animation of a given datapoint field, reference the specific name of the datapoint you are working with. For example, DATAPOINT1 is used in the... |
Problem Statement: I have recently installed the new Aspen IP.21 Process Browser v7.3.0.2 Patch and when I try to open a Trend plot I receive multiple errors and the trend plot does not open.
Errors are as shown: | Solution: The new High Performance Trends in Aspen IP.21 Process Browser requires the installation of Google Chrome Frame for Internet Explorer.
This can be found at the following URL: Google Chrome Frame
You need to be connected to the machine using an Administrative account prior to performing the installation.
You c... |
Problem Statement: When asking for tag detail in Aspen Process Browser ? Tag list, you get the following error message for your Custom tags.
No Detail Page defined for this tag | Solution: The Aspen Tag Search Tool in Aspen Process Browser will automatically find all records in the database, even those defined by custom definition records.
For tag detail to work in Aspen Process Browser, you have to link your custom definition record to a detail display record. You can define this link from t... |
Problem Statement: Creating drawings in Process Graphic Explorer , exporting them in XML format in order to import them in other applications such as IP.21 Browser Graphic Studio, could result in a garbled rendering of the drawing.
In figure 1 we can see an example of a Process Graphic Explorer drawing
Figure 1 - Proce... | Solution: As a temporary workaround if you are experiencing the issue described above, you can overcome it by:
1. Locating the file PEtoWeb21.xsl (in a standard AspenTech product installation under C:\Program Files\AspenTech\Web21GraphicStudio\etc folder).
2. Within this file, a tag describes the scale-factor w... |
Problem Statement: Upon applying the Process Browser cumulative patch 7.3.0.3, Internet Explorer 8 is producing strange errors while attempting to trend plots on the Windows 2008 server machine. Turning off Enhanced Internet Security has no effect.
CreateChart: (Error) Invalid Argument.
ZoomControl: Unable to create ... | Solution: HPT makes heavy usage of HTML5 and you need to upgrade Internet Explorer to version 9. Go to the Microsoft website to get the free update. Don't forget to turn off Enhanced Internet Security when asked to do so.
Alternatively, download and install free Google Chrome Frame plug-in for Internet Explorer 8.
Keyw... |
Problem Statement: Each session of Aspen IP.21 Process Browser can consume more than 100 ports for Aspen IP.21 Process Browser Servers running on Windows Server 2003.A Examining the Aspen IP.21 Process Browser server using a tool like Microsoft's TCPView shows thousands of ports left in the TIME_WAIT state.A Eventually... | Solution: Aspen IP.21 Process Browser uses a framework of technologies provided by Microsoft that allow uniform access to data stores called MDAC (for Microsoft Data Access Components).A MDAC is the layer leaving the ports open.A
Since the problem resides in MDAC, you will have to upgrade from Windows Server 2003 to Wi... |
Problem Statement: Why am I seeing the error "Error parsing JSON: SyntaxError: Invalid character" when using the PME Search? | Solution: The issue is with conflicting ports between the Apache TomCat installed by the V7.3.0.x IP.21 Process Browser patch, and the Apache TomCat installed with Aspen Process Execution Manager.
The workaround is to:
1. Choose different ports for tomcat7 by editing its conf\server.xml, make sure the port number is no... |
Problem Statement: How do I publish a graphic to an Aspen InfoPlus.21 Browser web site? | Solution: Here is a general procedure to follow when creating and publishing graphics to an Aspen IP.21 Browser Web site.
1. Start Aspen IP.21 Browser Graphic Studio.
2. Create a new project or open an existing one.
3. Create a new graphic or open an existing one.
4. Add elements to the graphic.
5. ... |
Problem Statement: Sometimes when viewing the plot generated from a Tag Detail Display page, a dotted or dashed line often appears at the top of the plot, and in some cases a second one may also appear near the middle or bottom of the plot. On some occasions the dashed lines are green, but it has been observed that the... | Solution: The dotted or dashed lines sometimes displayed on the Aspen IP.21 Process Browser Plots that are created using the Tag Detail Display page represent the specified LOW and HIGH Alarm Limits that have been configured in Aspen InfoPlus.21 for the Tag or Tags being plotted.
NOTE: This display behavior can be repr... |
Problem Statement: After upgrading aspenONE Process Explorer, the Search function is not working and the following error message. | Solution: The issue is caused by the Domain Security had been turned ON by default but the Domain Connection Details are incorrect. This issue can be resolved by the following procedure to turned OFF the Domain Security.
Stop the Apache Tomcat service in the Windows Services.
Launch Windows Explorer and browse to the T... |
Problem Statement: Uploading the Aspen Plus model to Column Analytics does not work correctly.
The user is able to browse and select the file, but when the "Open" button is clicked, the file does not upload. There is also no warning message to notify the user of this. | Solution: This issue is attributed to the users Internet Explorer security settings, when some scripting is not fully enabled.
To resolve the issue:
1. In the Internet Explorer, navigate to Tools and select Internet options
2. Select the Security tab and click the "Custom Level" button
3. Modify the following:
a. ... |
Problem Statement: Overview of Firewall security, Antivirus scanning and Windows permission requirements for MES Products | Solution: Follow our permission checklist to make sure machines and networks are configured with required permissions.
Windows Permission requirement
MES Server applications requires service account during installation. This service account needs to have local and domain administrative privileges.
Aspen InfoPlus.21 De... |
Problem Statement: How can I lock the contents of Excel input files without interfering with PIMS execution? | Solution: Excel files can be saved as Read-Only. This will allow PIMS and users to access the contents but users will not be able to modify the file without a password. Steps to save a file as Read-Only are shown below. These steps have been tested in the volume sample model:
Open the excel file to set as read-only
... |
Problem Statement: This article explains the steps to configure the Aspen Fleet Optimizer database in SQL server. | Solution: Before getting started with the steps described in this article, make sure you have your AFO database installed or create a new one by running the Setup Script provided by AspenTech. For more information on setting up or upgrading your AFO database, please contact our Support Team at https://esupport.aspentec... |
Problem Statement: When working with Aspen Assay Management, there are three plots you can generate to view your results. This article explains what they are and how to generate them. | Solution: There are three different plots user can generate from the “Cut Crudes” section in Assay Manager.
Distillations plot. The Distillations plot is used to display the distillation curves of selected assays.
Overlaps plot. The Overlaps plot is used to display the distillation temperatures of the product cuts as... |
Problem Statement: Message "No trend data available" when viewing Profile Sensor Trend in Mtell View
A particular agent will show "No trend data available" message even when there is data available for the period. | Solution: This article will explain how to address "No trend data available" when viewing Profile Sensor Trend in Mtell View.
Select Probability Sensor Trend and select the same period and make sure there is data available for that same period.
If the data is available but still the Profile Sensor Trend does not show a... |
Problem Statement: What model switching parameter equations are used in determining pure component temperature dependent properties? | Solution: Aspen Plus uses the model switching parameters (THRSWT and TRNSWT) to specify which equation format to use in the various temperature dependent property calculations for specific components.
Normally, these parameters do not need to be set by the user since the switches are set automatically when parameters ... |
Problem Statement: When user goes to stop link a crude run event to another event, with the radio button for quantity selected, instead of redetermining the quantity based on the new end time, the quantity does not change and the start time changes. | Solution: In this workflow, there are two scenarios. If there are parameters defined on the crude unit, this is the expected functionality as APS does not allow overlap of Crude run events when a parameter is defined.
When there are no parameters defined on the crude unit, however, the quantity should be adjusted but i... |
Problem Statement: How can I reset primary key values in Aspen Fleet Optimizer database? | Solution: In Aspen Fleet Optimizer (AFO), users can reset primary key values in the database by going to table TPS_SEQUENCE.
This is particularly useful when, for any of the primary keys, user has reached the maximum value specified in field MAXVALUE (9999999999).
It is important to note that this table is also use... |
Problem Statement: When using _SRVC in Units.xls for a process tank, why am I getting a value of -1 instead of the expected material service id (MATERIAL_ID)? | Solution: Whenever you have a blend event into a tank, the tank service will automatically be set to the service of the product. The material service event will be updated after the blend event has ended.
When blending starts and no material tag has been assigned for the product, the tank service code switches to unass... |
Problem Statement: Does the SLM License Profiler provide an accurate Token count? | Solution: The provided information is just an estimate done by the license profiler application at the moment you click on the "View Licenses" button (v8.8 to v10) or the "Load Information" button (v11).
The token count can change after the information is displayed, since the license profiler doesn't auto refresh, you... |
Problem Statement: I have many components with no flow. Is it possible to not show those components on the stream summary? | Solution: In V11, there is an option in Stream Summary to “Hide Components with zero flow” that should effectively solve their copy problem. This option has always been available in the text report, but it is finally making it into the user interface. The workaround now is to explicitly define the components for the pr... |
Problem Statement: In V11 PIMS, how to resolve model crashing while generating reports error? | Solution: The model seems to run fine in V11 PIMS-AO. However, after the solving process, the application crashes while attempting to generate reports. How to solve this?
This is a defect that will be fixed in V11. The workaround is to uncheck “Generate !PGUESS_AO Excel file” checkbox in Model Settings -> Reporting ->... |
Problem Statement: This article explains what is the BLMAP report, how to generate it and how to access it in Aspen PIMS. | Solution: The BLMAP report (Product Blending Map) contains information for all specification blends and blend groups. This report includes two sections:
BLEND STOCK. Both weight and volume recipes are shown for the blends
BLEND QUALITIES. Blend qualities are displayed with the respective specification values.
To ge... |
Problem Statement: Is there a way to change unit set for the simulation without the steam and block inputs changing as well? I would like only the calculated results to change units? | Solution: When you change the Global unit of measure, all of the input units of measure change and values are converted. If you then go to a form and manually change a value and unit of measure, it will stay with that specified unit of measure unit there is a global change.
For output units, it is possible to specify ... |
Problem Statement: When using the Excel Aspen Properties Add-in, how can I see messages that would normally go to the history file? | Solution: The history file (*.his) is written to C:\Users\your login name\AppData\Local\Temp.
If this file does not have the information you need, you may try running the Aspen Properties (*.aprbkp) file standalone. When this is done (and before you close Aspen Properties, which will clean up all the temporary files)... |
Problem Statement: Alcohol-water mixtures (e.g., methanol, ethanol, isopropanol) exhibit maxima in mixture viscosity. However, I am unable to generate similar curves in Aspen Properties for these mixtures while using default NRTL modeling. Could you suggest a properties model setup that would generate accurate mixtur... | Solution: NRTL and many other property methods use the Andrade Mixture Liquid Viscosity Model. This model calculates viscosity from pure component viscosity and includes a mixture term to allow accurate representation of complex liquid mixture viscosities.
Kij is the parameter ANDKIJ, and mij is the parameter ANDMIJ.... |
Problem Statement: Is there an example of a batch reactor? | Solution: This example is a simple illustration of an Aspen Plus Batch Reactor (RBATCH) with second order power law kinetics. Ethanol and acetic acid are reacted to form ethyl acetate and water. Both forward and backward reactions are considered.
This example complements another example that implements the same rate ex... |
Problem Statement: How do I verify the Software License Manager (SLM) License Server version? | Solution: To verify the version of SLM Server, please follow these steps:
1. Go to C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT
2. Right click lservnt.exe file and select Properties
Click on Details Tab, File Version will show you the version of SLM Server.
... |
Problem Statement: The user gets an error message “Incorrect number of headers found.” while importing work items. | Solution: The Work Items import template changed in V11.0.1 and more columns are now expected, so .csv files created using old templates will generate an error message. Please follow the steps below to generate the new import template.
Launch Agent Builder and select Failure Library
Click the Import Work Items button
... |
Problem Statement: & | Solution: Some FAQ regarding linefill in MBO.
1. Can MBO model line fill from component tanks to a blender? If not, what's the workaround?
MBO does not have a built-in feature to model line fill from component tanks to blender. We suggest that a possible route would be to create a fixed transfer from a dummy tank to ... |
Problem Statement: What to do when you see “E2042: The Unit YYYY in Table UNITS is Not Defined in OrionVb.dll”? | Solution: There are two scenarios in this case:
You suspect there are things you have not defined correctly for your unit.
You have defined the unit as “VB Unit” in APS and have already coded everything correctly in your VB code.
Please check if you have defined everything like the following:
Define your unit type as... |
Problem Statement: What are electrolyte pair parameters GMELCx or GMENCx parameters? What are the defaults? | Solution: Electrolyte pair parameters GMELCx and GMENCx parameters are used to model molecule - ion pair and ion pair - ion pair interactions in the ELECNRTL and ENRTL-RK property methods used for electrolyte systems. GMELCx parameters are used in ELECNRTL, and GMENCx parameters are used in ENRTL-RK. These parameters a... |
Problem Statement: It seems as if certain variables such as extra stream property calculations and batch results are not accessible via automation or when doing a background run. | Solution: Indeed, certain variables are not accessible via automation, .xml, or from background runs. These are variables stored in the ADS (Aspen Data Share) and include:
Column Analysis results
Variables associated with the Convergence Monitor
Results of BatchOp and BatchSep blocks
Variables plotted in strip charts a... |
Problem Statement: What is the best practice concerning the units of entering Equal Concern Errors (ECE) for transformed variables? | Solution: Transforms are used by DMCplus in order to mathematically linearize any non-linear behavior in process data and trick the controller into thinking that the process is linear. When using transformed variables in a controller, the user would be required to enter all parameters (except the ECEs) associated with ... |
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