question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
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Problem Statement: It is not possible to turn off Mole Flow for streams on the Setup/Report Options/Stream sheet? | Solution: This occurs when Aspen Dynamics is also installed since it Mole Flow is needed to export a file to Aspen Dynamics. Mole Flow is automatically rechecked during the run.
If Aspen Dynamics is unchecked on the Tools/Options/Startup sheet, it should be possible to uncheck Mole Flow on the Setup/Report Options/Stre... |
Problem Statement: Why does the Warning Message “ProMV Exists Already” Sometimes Occurs when Attempting to Install Aspen ProMV Desktop V11.1?
Description
First, the reason users are seeing this warning message is because they have other Aspen products that are included in the Aspen ProMV V11.1 installation media insta... | Solution: This is a known issue and will be fixed in V12. The resolution for V11.1 will be to remove the pre-check “REQ_MES_Precheck” from the setup.xml file in the installation media. Please remember that this is only if you’d like to install ProMV Desktop and not Online.
Alternatively, the ready-to-use setup.xml fil... |
Problem Statement: How do I start the Agent Services and Training Services in Aspen Mtell? | Solution: The Agent Service is used to process the agents configured by the Aspen Mtell System Manager. It is designed to be deployed to one or more servers in order to balance the load of processing all the agents across multiple servers. In this way the Aspen Mtell system can be scaled up over time to meet expanding ... |
Problem Statement: How do I setup SLM Role-based Commuting? | Solution: In V11.1, the SLM Role-Based Commuting feature was introduced to help license server administrator establish policy for users communing licenses. Admins can easily set permission for who, how many days and tokens can be commuted.
The attached document provides an overview of the Role-Based Commuting function... |
Problem Statement: Why am I getting input error 1050 on Aspen Shell and Tube? | Solution: This error is particular to Thermosiphon Shell and Tube exchangers. Thermosiphons operate with a vaporization process on the Cold Stream which has indeed a Thermosiphon type of vaporizer (defined under Input | Problem Definition | Application Options):
When working with Exchanger Design and Rating (EDR)... |
Problem Statement: Aspen Capital Cost Estimator is using a different pipe thickness from the one my vendor provided to estimate non-Carbon Steel pipes for schedules 40 and 80. | Solution: For non-Carbon Steel pipes, there are no official standard wall thickness for diameters larger than 12 in, therefore it is possible that the values applied in ACCE and other Economic Evaluation programs for the pipe thickness may be different from the ones your vendor or company uses.
The values registered i... |
Problem Statement: There was a problem last time I saved my project file and I cannot open it now. Is there a way to recover the file? | Solution: Unfortunately, if any error occurred while saving a project file, such as loosing connection to a license server or disconnecting from a network drive where the file was being saved in it, the file may become corrupted and you may not be able to open it.
Given this situation, it is possible the file cannot be... |
Problem Statement: Why am I getting Input Errors (like Error 3007) when running an Air Cooler on Aspen Exchanger Design and Rating (EDR)?
“An inconsistency has been found when setting up a non-symmetrical bundle arrangement. The program has stopped execution of this case” | Solution: When running an Air Cooler model, the following error can show up:
“An inconsistency has been found when setting up a non-symmetrical bundle arrangement. The program has stopped execution of this case”
The reason behind this error is due to tube passes and the tube layout specifications on the model. Yo... |
Problem Statement: When launching the Old Icarus Reporter, the following error message comes up:
Aspen Icarus Reporter – Database Connection Error -2147418113: Catastrophic failure
How can I troubleshoot it? | Solution: In recent Microsoft Office patches, the connection between Microsoft applications such as Word or Excel and the Microsoft Access Database Engine broke.
Since Microsoft Access Database Engine is used by the Icarus reporter to send the information to the Interactive Reports, this update started causing the erro... |
Problem Statement: Aspen CIMIO interface manager shows error "CIMIO interface manager error” The Cim-IO Manager Service is stopped | Solution: Aspen CIMIO interface Manager uses Aspen CIMIO Manager service for its start up. If the Aspen CIMIO Manager is started but the error still occurs, check the node name that Aspen Cim-IO is using.
Open the CimIO_MSG.log file and review the messages. All Cim-IO message groups contain the Cim-IO node name. See... |
Problem Statement: What are the main_2014.mdf, main_2014_log.ldf, uom.mdf and uom_log.ldf files in the Customized Database folder of Aspen EDR? | Solution: There are a number of database files that the user can change to customize the operation of the Aspen EDR. These customized database files are located in a default program folder (C:\Users\USER\Documents\AspenTech\Aspen Exchanger Design and Rating V11), for further information please refer to the following ar... |
Problem Statement: Is possible to consider the radiant heat transfer on an AirCooled Heat Exchanger? | Solution: When the gas temperature is high, say above 400C, radiation from the gas start to become significant, as it will impact on the maximum temperature of the outside surface.
On Aspen AirCooled Exchanger is possible to include the outside radiation heat transfer from Input | Program Options | Methods/Correlations... |
Problem Statement: When the user compares different designs, it is possible to customize the list of variables that are shown by click in Customize and select the desire variables but by the design of the customization tool, the user could take some time to add the desire variables. | Solution: To customize the Recap of Design list outside of Aspen Exchanger Design & Rating please follow these steps:
1. The Recap of Design list are save in the HTFS_User_Recap.xml and can be find:
In V9 go to the following path "C:\ProgramData\AspenTech\Aspen Exchanger Design and Rating V9.0"
In V10 and later go to... |
Problem Statement: I am using the old reporter and it is crashing, displaying the message “Aspen Icarus Reporter – Update Query Error” as follows: | Solution: Microsoft Access got corrupted with the latest MS Windows update, which causes the error when attempting to run an Update query. There are three different ways to proceed and overcome this issue:
Download the official fix to this issue from the Office Support web page (be sure to double check that the fix tha... |
Problem Statement: Is the ASME paragraph UHX-4(b) used to calculate flanges with pass partitions? | Solution: As per ASME code UHX-4(b), flanges with pass partitions should be calculated including the pass partition gasket area. By default, optimized flanges follow the rules dictated by the ASME code, including the requirement UHX-4(b).
However, if the user defines pre-designed flanges, such as ANSI (Input | Exchan... |
Problem Statement: I have opened an alert in Aspen Mtell view but I don't see the Action button, so I cannot acknowledge, close or generate work for my alert. The Sensor Ranking is also missing. | Solution: This is often resolved by clearing the cache on your browser. Please find your browser below and follow the steps beneath to clear the cache.
Google Chrome:
Click on the menu button (three lines) and select Options.
Select the Privacy & Security panel.
In the Cookies and Site Data section, click Clear Data... |
Problem Statement: When you change an existing offline condition in Aspen Mtell, the changes may not reflect in existing agents that are retrained. | Solution: To ensure the new offline condition is reflected when agents are retrained train them using the Train All Agents button. See steps below.
1. Open Aspen Mtell Agent Builder, navigate to the Machine Learning tab and select your equipment set profile of interest. In the Offline Conditions tab click Define to c... |
Problem Statement: How does the Material/Man-Hour addition feature work and how should I use it? | Solution: Every Component in the Economic Evaluation programs, allows for an addition of material or labor price that will affect the estimate, in order to correct or quantify certain values that have not been considered yet, using the Mat’l/Man-hour additions form in the Options Menu.
This feature allows to quantify e... |
Problem Statement: How does the Decision Analyzer in Aspen Capital Cost Estimator affect my Quoted Equipment items when I change the project location? | Solution: The Decision Analyzer can be used to obtain a first approach to the price of a project on a different location. When this tool is used, several values will be modified to reflect the prices of new project location. Some of the modified values include wage rates and currency.
However, it is important to unders... |
Problem Statement: How to input Standard ANSI Flange details? | Solution: When running a Shell and Tube Mechanical application with ANSI flanges, EDR has all the ANSI flange dimensions inside the program, but they are not revealed to the user by default (depending on the versions, EDR uses ASME/ANSI B16.5 2017 or 2019).
The flange design procedure applied to an ANSI flange is on t... |
Problem Statement: When attempting to edit an existing automated report in Aspen SQLplus, the following error message is encountered. | Solution: The error message encountered when editing automated report is due to blank occurrence in the #SQL_EMAIL_ADDRESSES repeat area of the SQLReportDef record, that is, not email address had been specified. To resolve this issue,
Launch Aspen InfoPlus.21 Administrator.
Browse to the record defined by SQLReportDef.... |
Problem Statement: Aspen Exchanger Design and Rating is unable to launch. An error message pops up and an error log file is created with the following message: | Solution: Aspen EDR requires the creation of a working directory for each version to place active data while running. This error appears when Aspen EDR is unable to create such folder at the predetermined location. You can check the file path being currently used in your machine by using the registry editor to follow t... |
Problem Statement: How can I find the Excel file that is generated through ACCE’s Risk Analysis? | Solution: In some instances, in order to perform an effective risk analysis, the estimator may require sharing information with other team members that can provide input on the data required to run this analysis. The estimator can find and share the Excel file after they have Created an input file from ACCE.
The Excel ... |
Problem Statement: I want my floor/ceiling value to apply to only one asset in my equipment set, how do I do that? | Solution: When the floor/ceiling value is set in the Sensor Roles tab of Aspen Mtell Agent Builder it applies to all assets in that equipment set. Please use the steps below to set a floor or ceiling value to apply to only one asset.
1. In Aspen Mtell Agent Builder click on the Machine Learning tab
2. Click on the... |
Problem Statement: I built a Bargeable Module for my ACCE Project, and I see different Equipment cost results before and after adding Shipping Acceleration. Why are these costs changing? | Solution: The shipping acceleration is used not only to recalculate the module structure, but it can be used to recalculate the design of large pieces of equipment, so large vessels and towers can be impacted by this acceleration value.
When shipping equipment by barge, it is common that the most extreme forces or loa... |
Problem Statement: How can I fill the information that appears on the headers of the Standard and Excel reports in my Economic Evaluation Project? | Solution: The information that appears on the report headers can be controlled and edited from the Project Basis View | General Project Data form.
The following diagram shows what the effect of the inputs on these cells have on the report headers.
Here is how the Standard report will look with this information:
And ... |
Problem Statement: A failure agent detects alerts in the training range, however, for that training range the number of true positives and the F1 score are 0. | Solution: This typically happens when another failure closely follows the failure the agent was trained on, such that the alert period of the failure the agent is trained on is enveloped by the pre-failure interval of the other failure.
The solution is to either combine both failures into one or reduce the pre-failure... |
Problem Statement: Can I change the default values that appear on the Correlation Matrix that is generated through ACCE’s Risk Analysis? | Solution: When running a Risk Analysis in ACCE it is a good idea to review the correlation matrix. The user can modify these values based on experiences with previous projects to improve the quality of the analysis.
You can overwrite the default values with your own information and use them on any ACCE project, by modi... |
Problem Statement: Custom model can be used to calculate component's spec or apply user's own design rule.
The below example illustrates how to create and use CUSTOM MODEL in ACCE. | Solution: Let's assume a simple equation between pump flowrate and efficiency as below.
Efficiency (%) = 50 + Flowrate / 10
1. Please go to C:\Users\Public\Documents\AspenTech\Shared Economic Evaluation Version#\API Custom Models.
2. Open GeneralModelTemplate.xlsx
3. Find variable name in API documents, in this case... |
Problem Statement: How to solve warnings of the DCPLS property?
When the user uses APV110 PURE37 there is an error :
WARNING IN PHYSICAL PROPERTY SYSTEM
PARAMETER DCPLS/ELEMENT 1 (DATA SET 1)
UPPER BOUND VIOLATED FOR COMPONENT EG
VALUE = 0.20294E+16, UPPER BOUND = 0.10000E+10 | Solution: This is a mistake in the DIPPR converter that we support. It will be fixed in V12, DCPLS values in PURE37 of APV120 database.
Keywords: DCPLS, APV110, PURE37
References: None |
Problem Statement: Aspen Manufacturing Master Data Manager (mMDM) is a repository (a database) and a data model, that provides a way to give structure to data and work with data as equipment lists, sites locations, material lists etc. In the case of the current usage of aspenONE Process Explorer (A1PE), it provides a h... | Solution: A document titled A Step-by-Step Guide to KPI Hierarchies is attached to this KB article.
Please download and review the attached guide to learn how to use the mMDM Editor to build a KPI Hierarchy and display it in A1PE.
Keywords: mMDM
KPI
References: None |
Problem Statement: What is ITRACE? When and why it is used in PIMS? | Solution: Display the infeasibility diagnosis during presolve.
If turned on, an explanation of the logical deductions made by presolve to deduce infeasibility or unboundedness will be displayed on screen or sent to the message callback function.
Default: OFF
Note: Presolve is sometimes able to detect infeasibility and ... |
Problem Statement: Can I use Acid Gas or Electrolytes property packages with Aspen Hydraulics? | Solution: When using these packages, Aspen properties adds new components behind the scenes, so that more components exist than what Aspen HYSYS passes onto Hydraulics. Currently this is not supported in Aspen Hydraulics, as it does not know how to set compositions for flashing and check material/charge balance. That w... |
Problem Statement: Can I import PetroSim files into Aspen HYSYS? | Solution: Although the import of PetroSim files into Aspen HYSYS is not officially supported, some customers have achieved success exporting PetroSim files as .xml format and importing into Aspen HYSYS. Please be careful when using this resource as there are no guarantees that the import will be successful and, if it i... |
Problem Statement: How do I enable Software License Manager (SLM) client debug logging? | Solution: This knowledge base article will show you how to create a more detailed SLM debug logging which will help to troubleshooting SLM related license issues. This log will record every communication from client to license server.
You can follow these steps to enable the logging on your client machine:
1. Ensure ... |
Problem Statement: After installing the Aspen Engineering Suite on a Windows 11 operating system, when attempting to open Aspen Plus/HYSYS, during the restore process of the Aspen Properties Databases, it fails. In attempt to troubleshoot, no matter what solutions are tried, Aspen Properties repeatedly fails.
Please n... | Solution: This issue is possibly caused when you install any version of SQL Server on a Windows 10 device. Then, you upgrade the OS on the device to Windows 11. When you try to start SQL Server on a Windows 11 device, the service fails to start and in the SQL Server error log, you notice entries similar to:
2021-11-05... |
Problem Statement: If the healthiness blue mark is not appearing – what are the possible incomplete configuration is remaining. | Solution: If for the process the healthiness is not in blue colour as shown below then
Ensure the following to complete the healthiness :
Check on the master model if you have updated the master model from cases identified .
MV should always have at least one CV relationship. CV should have a model with at least on... |
Problem Statement: Aspen HYSYS V10 Stream Reporter (HSR 1.7.1) | Solution: HYSYS Stream Reporter (HSR) is an Excel spreadsheet utility that allows to import to a spreadsheet the material stream information such as conditions, properties and compositions, and also compare streams from different cases.
HSR can report properties from the following phases: Overall, Vapour, Light and He... |
Problem Statement: How do I move a dongle-free license from one computer to another? | Solution: A license re-host request is needed when your license locking information has changed. Aspen licenses are locked to a specific piece of hardware on the computer (example: Hard Drive or Disk ID). If that piece of hardware has been replaced, then the current locking information for the license will not work wit... |
Problem Statement: Aspen Plus is hangs indefinitely when opening any file with the "Loading Simulation Engine" status in the bottom left-hand corner of the application.
This issue has been seen in WVD or FSLogix environments with roaming user profiles. | Solution: Change the working directory folder location.
The default working directory folder is tied to the user profile. Roaming user profiles will cause this issue.
Default working directory: C:\Users\*username*\Documents\AspenTech\Aspen Plus Vxx.x.
You can change the default working directory via Registry Edit. C... |
Problem Statement: Steam reforming is a method for producing syngas (hydrogen and carbon monoxide) by reacting hydrocarbons with water. Commonly natural gas is used as feed to the reactor to obtain hydrogen gas, that can be further used as fuel source. The literature reports that reactions of this nature may be well de... | Solution: For synthesis gas production, the following reactions are involved:
Reforming Reactions:
CH4 + H2O à CO + 3H2
CH4 + 2H2O à CO2 + 4H2
Combustion Reactions:
CH4 + O2 à CO2 + 2H2O
2C2H6 + 7O2 à 4CO2 + 6H2O
C3H8 + 5O2 à 3CO2 + 4H2O
2CO + O2 ßà 2CO2
2CO ßà 2C (Solid) + O2
Water Gas... |
Problem Statement: : When developing Cases in DMC3 Builder, the user has the option of applying a low-pass filter to a variable in order to reduce, or smooth, high frequency noise. However, these filter details are solely for the purpose of creating the model and are NOT copied from the Case to the Master Model. So how... | Solution: : Create an input and output calculation in DMC3 Builder that has user-defined entries to enable filter details for variables. A sample calculation code and mapping information are shown below for filtering CVs. Once deployed with this calculation in place, these user-defined entries can be changed on the PCW... |
Problem Statement: Every time when Aspen Flare System Analyzer V 11.0 is open error message “Unexpected exception error. Source:mscorlib Target InvokeMethod.” Shows and the application crashes. | Solution:
This error is caused due to Microsoft Access Runtime 2010 did not install when performing the installation of the Engineering suite.
To fix this issue:
Downloaded Microsoft Access Runtime 2010 using link below:
https://www.microsoft.com/en-us/download/details.aspx?id=10910
Installed 32-bit or 64-bit version... |
Problem Statement: This article explains how to recover an Aspen Cim-IO Store file that will not forward by the standard forwarding process. | Solution: Preparation for Store File Recovery
Make a copy of the original store file and rename the original.
Copy the store file to recover to the Aspen InfoPlus.21 server. [not required but may make recovery faster.]
Backup history file sets.
Verify the file sets that will store the recovered data are mounted.
Verify... |
Problem Statement: Why I still get Input Warning 1061 after selected the option “Not allowed for” for subcooled boiling in Process Methods? | Solution: In Aspen Shell &Tube Exchanger, when encountered Input Warning 1061 which means that based on the current inlet and outlet condition, the cold stream is a liquid but two phase properties have been specified, then the program may apply subcooled boiling calculation.
User can remove it by selecting “Not allowe... |
Problem Statement: How do I use the SLM Configuration Wizard in V9 and above to connect to a license server? | Solution: This knowledge base article describes how to use the SLM Configuration Wizard in V9 and above versions connecting to a license server or use a standalone license.
NOTE: If you are using aspenONE V8.x or older version of SLM Configuration Wizard, refer to KB 142627.
1. Run the SLM Configuration Wizard.
Go t... |
Problem Statement: If you are changing/moving/upgrading machines and you want to move your standalone license to the new machine, below is the step-by-step process. | Solution: Dongle-free Standalone Licenses (locked to the physical machine, does not require an external USB Security dongle)
Install aspenONE software on the new machine.
Download aspenONE software from the download center: https://esupport.aspentech.com/apex/S_DownloadCenter
Submit a License Re-host Request
How to sub... |
Problem Statement: After applying a Cumulative Patch (CP) some log files are created in case the installation fails. When an error occurs the log message send you to the %temp% folder. | Solution: The log files can be found in the %temp% folder, the whole path to it is the one below:
C:\Users\<User_who_installed_patch>\AppData\Local\Temp
These files can be very useful during troubleshooting after the installation of a patch fails and you can ask for them from the path showed above.
For this example,... |
Problem Statement: Procedure to import Aspen Plus models to Aspen Economic Analyzer (APEA). | Solution: This solution discusses the step by step procedure to import simulation data obtained from an Aspen Plus model into Aspen Process Economic Analyzer.
1. Load the Aspen Plus file and make sure the model runs with no errors. It's recommended to reintialize and run the Aspen Plus model and verify no error messag... |
Problem Statement: How can other applications be opened via a link in Graphic Studio? | Solution: Use either of the following scripts in the "Actions" tab for the object. The example here is for an Excel workbook.
// to open in a separate window
window.open("/web21/excel/test.xls");
// or to replace the entire Web.21 page
top.location.href = "/web21/excel/test.xls";
The excel spreadsheets can be ... |
Problem Statement: When attempting to modify any parameters in an existing Aspen OpsKPI, some users may come across the following error message: | Solution: Since KPI?s are stored in Aspen InfoPlus.21 records, the client user account must be a member of a Role that has the proper InfoPlus.21 database permissions.
Note: If you are not familiar with Aspen InfoPlus.21 database security, please refer to KB 121521 before you continue.
Any user account that attempts to... |
Problem Statement: The Aspen InfoPlus.21 KPI Builder allows you to connect or bind the result of an Aspen Calc calculation to an Aspen InfoPlus.21 KPI record. This knowledge base article explains how to link an Aspen Calc calculation to an Aspen InfoPlus.21 KPI record. | Solution: First, create an Aspen Calc calculation that computes a KPI target. Place the result in the variable ReturnValue. You do not have to bind ReturnValue to an InfoPlus.21 record and field, and you do not have to schedule the calculation.
Second, use the Aspen InfoPlus.21 KPI Builder to create a KPI.
The firs... |
Problem Statement: When looking at KPIDef records (used by Aspen KPI Builder) or when building them via the KPI Wizard in Aspen Process Explorer I only see "Dollars/pound/hour" and "Euros/liter/minute" as choices. How can I add additional KPI Cost Units? | Solution: A record called 'KPI-COST-UNITS' has a repeat area which can be expanded to include additional KPI Cost Units:
Keywords:
References: None |
Problem Statement: Using the KPI Builder Creation Wizard there are options to set Value Type to Manual, Tag, Aspen Calc and Batch, but there is no option to use SQLplus. Is it possible to use an SQLplus stored procedure to provide the value for a KPI? | Solution: You can use an SQLplus stored procedure, but some manual configuration is necessary. Below is an example of using an SQLplus stored procedure.
First create the SQLplus stored procedure that you want to use. For example:
procedure testkpi
update dbkpi set ip_value = (select ip_input_value from atcai);
end
... |
Problem Statement: How does the Aspen KPI Builder connect to Aspen InfoPlus.21? | Solution: The Aspen KPI Builder uses the Aspen Process Data service for the Aspen InfoPlus.21 data source listed in ADSA to communicate with the program TSK_DEFAULT_SERVER on the Aspen InfoPlus.21 server. Aspen InfoPlus.21 assigns the port at random unless it is specified using the -n command line parameter for TSK_DE... |
Problem Statement: When client machines try to create a new KPI via the KPI Creating wizard, the following error may be seen on the first screen upon clicking on "Next""The Infoplus.21 Datasource <datasource_name> does not support KPI feature." | Solution: This error, or similar errors (such as "Unexpected error Occurred...") will occur when Aspen InfoPlus.21 database security is implemented, and the user account that is trying to create a KPI record is not a member of a Role that allows Writing to the database.
Note: If you are not familiar with Aspen InfoPlus... |
Problem Statement: This knowledge base article explains why a KPI will still appear in the Aspen Batch.21 Administrator after the KPI has been deleted using the Aspen InfoPlus.21 Administrator. | Solution: The KPI should be deleted using the Aspen Batch.21 Administrator. KPI addition and deletion was designed to be done using the Aspen Batch.21 Administrator. If the KPI is deleted using the Aspen Batch.21 Administrator it will automatically be deleted from the Aspen InfoPlus.21 Administrator.
Keywords: None
Ref... |
Problem Statement: Aspen OpsKPI expands the abilities of Aspen Process Explorer, Aspen Batch.21, Aspen SQLplus, and Aspen Calc by enabling you to plot data for in- and out-of-range plant processing. Among the Key Performance Indicators (KPIs) you can manage are simple process variables (such as temperature or pressure)... | Solution: The first step is to create and save the calculation. From Aspen Calc this would be just a normal 'saved' calculation.
Important : The calculation must return a value. In other words the 'Return Value' setting must point to a result.
From Aspen SQLplus this calculation has to be a saved Function or saved Proc... |
Problem Statement: Does Aspen KPI Builder require a license? | Solution: Yes, Aspen KPI Builder requirse a license for installing and running the product. In order to verify if you have got license for this application, please open your license file using either Notepad or the SLM License Profiler and look for a key called SLM_IP.KPI. If the license key is missing, please submit a... |
Problem Statement: There is personal user information used within the InfoPlus.21 Mobile application, is any of this stored? | Solution: We store user SSIDs, first and last name as well as email accounts. The user is linked to one or more roles and the user also has preferences that includes locale, time zone and alert settings.
Keywords: None
References: None |
Problem Statement: Does Aspen Infoplus.21 Mobile support 3rd party historians? | Solution: Aspen Infoplus.21 Mobile only supports Aspen Infoplus.21. It does not support any 3rd party historians.
Keywords:
References: None |
Problem Statement: In aspenONE Drive is there a way to send email to only the newly added people? | Solution: The system will always email everyone in the share list when the shared model is updated. This has been designed to update all users every time the model is potentially changed so there is no way to send the notification email to certain people only.
Keywords: aspenONE Drive, model, share
References: None |
Problem Statement: Does Aspen InfoPlus.21 Mobile support 2-factor authentication? | Solution: Aspen InfoPlus.21 Mobile authenticates against Windows Active Directory or Windows local security. Currently, the product does not include 2-factor authentication integrated into it. However, customer who require 2-factor authentication can implement it as a gateway to the Aspen InfoPlus.21 Mobile application... |
Problem Statement: Do I have to download an app from anywhere else in order to start using Aspen InfoPlus.21 Mobile application on the smart phone? | Solution: No, it is not required to download/installation of any application from elsewhere in order to use Aspen InfoPlus.21 Mobile application on the smart phone. Aspen InfoPlus.21 Mobile is a browser based application and it uses straight HTML as well as javascript that connects directly to the User Interface (UI) s... |
Problem Statement: Is it possible to have different connections to Aspen InfoPlus.21 databases from only one Aspen InfoPlus.21 Mobile application server? | Solution: Yes, one Aspen InfoPlus.21 Mobile application server has capability to connect to any number of Aspen InfoPlus.21 (IP.21) systems. Aspen InfoPlus.21 Mobile uses ADSA data sources in order to connect to the IP.21 database. So, number of data sources can be created within ADSA that talks to different IP.21 syst... |
Problem Statement: How do you secure access to the data when using Aspen InfoPlus.21 Mobile application? | Solution: Users who have Administrator privileges for Aspen InfoPlus.21 Mobile application they can login to the Data server in order to create/manage roles, add/modify the users. Depending on the configuration settings of the Data Server machine users can be added either from Microsoft Windows Active Directory or Wind... |
Problem Statement: This solution provides with different reasons on why a user is not able to see the alerts listed within the Alerts tab when viewing the data from a smart phone. | Solution: Following are the reasons when Alerts are shown as zero in the Alerts Tab within the User Interface on the smart phone
? User may not be configured to receive alerts (For information on how to configure alerts please refer the solution131159
? The alerts may be older than the limit you've set.... |
Problem Statement: When configuring the InfoPlus.21 Mobile, what ports are needed open to the Internet for full functionality? | Solution: The ports required are HTTP (80) or optionally HTTPS (443). Note that HTTPS is always recommended when deploying over the Internet.
Keywords: None
References: None |
Problem Statement: Within the InfoPlus.21Mobile application, usernames and passwords are defined. Are these stored in the configuration files? | Solution: All usernames and passwords that are used within the application are stored in an encrypted format.
Keywords: None
References: None |
Problem Statement: Is it possible to trend PI tags in Aspen InfoPlus.21 Mobile? | Solution: As of version 7.3.x of Aspen InfoPlus.21 Mobile it is not possible at this time.
Keywords: None
References: None |
Problem Statement: What are the different Aspen InfoPlus.21 record types that Aspen InfoPlus.21 Mobile support? | Solution: Aspen InfoPlus.21 Mobile supports standard IP_AnalogDef, IP_DiscreteDef, and KPIDef record types as well as a custom record types.
It have standard IP_AnalogDef, IP_DiscreteDef, and KPIDef record types integrated into the application i.e. when the search identifies the tag entered is in one of those types men... |
Problem Statement: What Aspen Process data components needs to be installed on the Data server for Aspen InfoPlus.21 Mobile application to connect to the Aspen InfoPlus.21 database successfully? | Solution: Aspen Process Data with the following sub-features needs to be installed on Data Server to establish a successful connection to the Aspen InfoPlus.21 database:
Support files for data sources
Process Data for InfoPlus.21 and Setcim (not Process Data for IP.21 Process Browser)
Keywords: Aspen pr... |
Problem Statement: Once the InfoPlus.21 Mobile application is installed, how do I configure an SMTP Server? | Solution: There is configuration on the InfoPlus.21 Mobile Data Server that points to the SMTP Server. It allows you to configure the standard server name, port and sending address. In addition if your server requires authentication, it will allow you to configure a username and password profile.
Keywords: None
Referen... |
Problem Statement: Currently Aspen InfoPlus.21 Mobile application configuration on both Data server and UI Server will reject port numbers supplied as part of the URL when Non-standard port numbers are configured in the IIS management tools.
For example, ?http://myserver:8080/ip21? will be rejected.
In other words the ... | Solution: These settings are stored in an XML configuration file. The work around is to edit this file manually. To execute this work around, you will need an editor capable of editing XML content (Note Pad can be used), and some familiarity with the XML format. Note that spaces and new lines between XML elements are i... |
Problem Statement: When configuring the InfoPlus.21 Mobile application, what ports should be opened to the corporate network? | Solution: The following port should be configured, HTTP (80), alternatively or additionally HTTPS (443).
Keywords: None
References: None |
Problem Statement: In the Infoplus.21 Mobile status screen, what does the icon represent?
As shown in this | Solution: The ? icon indicates that the tag is of bad or questionable quality.
Keywords: InfoPlus.21 Mobile
Bad Tag
References: None |
Problem Statement: Does Aspen InfoPlus.21 Mobile identify the User data sources created in ADSA client Configuration tool? | Solution: Aspen InfoPlus.21 Mobile, unlike other applications such as Aspen Process Explorer, SQLPlus, etc., doesn't recognize and see the user defined data sources in ADSA Client Configuration Tool. The User Data Sources defined in ADSA Client Configuration Tool are available only to the user who created them. As the ... |
Problem Statement: How do I login to the Aspen InfoPlus.21 Mobile User interface from iPhone 4S or iPhone 5? | Solution: In order to login to the Aspen InfoPlus.21 Mobile User interface from IPHONE 4S/ IPHONE 5, cookies should be enabled for the browser. Cookies can be enabled using the following procedure
1. Go to the Home screen by pressing the Home button or by unlocking your phone.
2. Select the Settings icon.
3. Select Saf... |
Problem Statement: Do we store any data from Aspen InfoPlus.21 historian on the Aspen InfoPlus.21 Mobile application Data server? | Solution: No. Aspen InfoPlus.21 Mobile application Data server does not store any data coming from Aspen InfoPlus.21 database. It only caches data for all of the tags that are configured within the application once every 60 seconds. All of the cached information is stored in memory and not persisted to disk.
Keywords: ... |
Problem Statement: When accessing Aspen InfoPlus.21 Mobile Configuration page, the following error message is encountered is shown in the bottom of the page as shown in the screenshot below.
"You do not have administrator access to the server."
If you click on "View log", more detailed information will be shown as... | Solution: Perform the following steps to resolve the error:
1. Open a Command Prompt.
2. Browse to the .NET Framework installation folder by issuing the following command.
cd C:\Windows\Microsoft.NET\Framework64\v4.0.30319
3. Register WCF and WF components with the following command.
servicemodelreg ?ia
4. ... |
Problem Statement: When connecting to IP.21 mobile manage.aspx page, the page freezes on the 'Loading time zone information...'.
Clicking on the log, you will find the following: | Solution: - Using IIS manager, configure the AspenIP21MobileAppPool to use (a) v2.0 .NET; (b) Integrated Pipleline; and (c) ApplicationPoolIdentity.
- Restart the IIS service and the Internet Explorer browser that is connected to the manage.aspx page.
Keywords:
References: None |
Problem Statement: There is an SQL Database associated to the InfoPlus.21 Mobile application, what does it contain? | Solution: All of the configuration data from the management console is stored within the SQL Database.
Keywords: None
References: None |
Problem Statement: How do I configure Aspen InfoPlus.21 Mobile application to connect to the Aspen InfoPlus.21 system that has database security implemented? | Solution: The Aspen InfoPlus.21 Mobile Data Server runs under an IIS application pool called "AspenIP21MobileAppPool" by default. The identity of this pool by is set to local system/network service. If the Aspen InfoPlus.21 database have security implemented it does not allow connections from any users other than the ... |
Problem Statement: This knowledge base provides the information that AspenTech Technical Support may request when troubleshooting problems with Aspen InfoPlus.21 Mobile. | Solution: The following information is helpful to troubleshoot a range of problems with Aspen InfoPlus.21 Mobile.
General
What operating systems are in use on all machines?
Are any of the servers running on a virtual machine?
Which version(s) of Aspen InfoPlus.21 are in use on problematic/working servers?
Which authe... |
Problem Statement: Why, after adding a new user, can that user not log into Aspen Scheduling Insight? | Solution: When entering the user in the database you need the domain and the domain\username is case sensitive. In this instance, the user was entered but did not match the case in the ADS username field. This must be entered exactly as it is in Active Directory. Correct this, and the user is able to log in.
Keywords: ... |
Problem Statement: Some clarifications to the Store File Recovery Utility (documented on pp. 9-24 to 9-31 of the v2004.2 Aspen Cim-IO User's Manual) are included below. This article is NOT A STAND-ALONE DOCUMENT and should be used in conjunction with the Aspen Cim-IO User's Manual. | Solution: In order to run RECOVER, you must choose a Cim-IO logical device and service name for the RECOVER program. Enter this information into your cimio_logical_devices.def file on both the client and server computers. The node name must be the node location of the store file. Choose an available TCP port for this s... |
Problem Statement: Can Aspen OTS manage multiple Aspen HYSYS simulations? | Solution: A single OTS can link any number of Aspen HYSYS simulation instances. But the performance will drop dramatically with a lot of HYSYS instances. For optimal performance, the number of HYSYS instances should be in line with the number of core of CPU.
Keywords: OTS, HYSYS, performance, configuration, instances
R... |
Problem Statement: How do you emulate the operator screen with OTS framework? | Solution: Aspen OTS Framework includes an OPC Server for exchanging data with any software that includes an OPC client interface.
A number of HMI (Human Machine Interface) packages and OPC Client.
You can search on the web for these. A convenient place to start is the OPC Foundation web site - this URL gives a list:
ht... |
Problem Statement: Connected down stream not updating, why? | Solution: For all destination streams the following must be specified for the stream in the HYSYS case:
Temperature, Total molar flow, Composition using Mole Flows basis
Aspen OTS framework will copy these values from the source to the destination stream. If you use a different specification the stream conditions will ... |
Problem Statement: How to replace the existing Main (default) graphic with a custom graphic. | Solution: To change the default graphic link from "Main.class" to another graphic requires minor updates to a few files. All three of the following steps will need to be implemented.
Note that these customizations might not be compatible with future versions of Web.21, though no such modifications are currently plann... |
Problem Statement: When launching a new project, the following warning message appears:
WARNING!
'Java(TM) 2 SDK, Standard Edition, version 1.3' is recommended to work with the editor (download @ http://java.sun.com/j2se/1.3/) You may still use another Java Development Kit but you will have to manually update the Proje... | Solution: The Graphics Studio is reading the JDK file path from the registry, and depending on the permissions in the registry, it may be unable to read the value. This is why your administrative users are usually able to see the path in the Graphics Studio, but the other users may not be. Fortunately, when you publish... |
Problem Statement: By default any user can open the Point Details page then modify data values within the Aspen InfoPlus.21 database. | Solution: Aspen Web.21 does not have a feature to restrict write access through the Point Details page for a specific list of users. If you need to restrict access to specific tags for a group of users Aspen InfoPlus.21 database-level security should be implemented. To implement database-level security:
- Open the As... |
Problem Statement: When opening the Web.21 home page, there is a behind the scenes check of the version of IE that is installed. This is done by the CheckIE5.asp page.
The CheckIE5.asp page verifies that Internet Explorer is version 5.0.1 or higher, which is required for Web.21. There have been problems with this funct... | Solution: It is possible to skip the CheckIE5.asp page by editing the
C:\Inetpub\wwwroot\AspenTech\Web21\CSS\Web21Styles5.js
file. Open the file in Notepad and on the second line add two slash symbols "/" in front of the line that reads checkBrowser(). It should look like this:
//checkBrowser();
This will make it so th... |
Problem Statement: A sample 9-block trend was added to the Web.21 install in version 6.0 and has since been delivered with the product. Since there is not a link on the Web.21 home page or on any of the navigation bars, few users are aware of its availability or uses.
IMPORTANT: The 9-block trend page was created as a ... | Solution: The following URL will launch the sample if you substitute "localhost" by the node name of your Web.21 server:
http://localhost/Web21/samples/plots/BlockTrend.asp
Adding tags to the plots/blocks:
1. Go to the Configure menu
2. Select the plot of interest and the legend for that plot will app... |
Problem Statement: During the publishing of a project the following error appears: | Solution: Each Aspen IP.21 Process Browser graphic is composed of three files (.m1, .dat and .xml) that are located in the project's "mimic" folder. If a graphic is listed in the tree of the Project Manager,
but the xml file is missing or mis-named,
the error message will occur.
To resolve the above error mes... |
Problem Statement: How can you modify the Web.21 home page? | Solution: The Web.21 menu items ( Home, Tag Search, Summaries, Plots, Graphics) can be changed in the file 'appvars.js' which is located in the inetput\wwwroot\AspenTech\Web21 directory.
The Grapics menu (Show/Hide Timeline, Back, Forward, Zoom Mode, Zoom to Rectangle, Pan Reset) can be changed in the file 'graphics.as... |
Problem Statement: An error appears in the Internet Explorer browser when running Aspen Web.21:
Internal error on Remote call to NewPage(). Restart Browser | Solution: One possible source of the error is the configuration of the ADSA datasource. Please check:
1. that an instance of Aspen Process Data is selected.
2. that either Aspen Process Subscriptions Generic or GCS is selected and that Aspen Process Subscriptions OPC is NOT selected.
Keywords: None
References: None |
Problem Statement: A web application (Aspen IP.21 Process Browser (formerly named Web.21), Aspen Local Security, Aspen SQLPlus Reporting, or Aspen Production Record Manager (formerly named Batch.21) Reporting) returns the error "The Page Cannot Be Displayed" or "Internet Explorer cannot display the webpage". | Solution: Generally, the problem is related to one of four problems.
1) The World Wide Web Publishing Service is not running.
2) The default web site is running under a port other than 80. However, the port is not specified in the URL.
3) The requested page (or path to the requested page) does not exist.
4) Internet In... |
Problem Statement: Utilizing available real estate on a web page can be very important, particularly if you are displaying a graphic with several data fields to display. This solution contains examples of how to adjust the sizing of Web.21 graphics in order to optimize run-time displays. | Solution: Changing the default display size of Web.21 graphics:
By default, all graphics created within the Web.21 Graphics Studio are compiled as java applets. When an end user navigates to a graphic for display in Internet Explorer, the specified graphic (applet) is displayed in the graphics.asp page. No matter whi... |
Problem Statement: When attempting to view a page that contains a drop-down control, errors are received and the page does not fully display.
For example, the Web21/Alarms.asp page may generate the following errors in v6.0.1.
The resulting web page will not fully display. | Solution: Verify that the Windows Script runtime library is registered.
1. Close all instances of Internet Explorer on the client that is experiencing problems.
2. Go to Start | Run and type regsvr32 scrrun.dll. If the file cannot be found, proceed to Step 4.
3. Reopen Internet Explorer to the page that generated error... |
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