question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
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Problem Statement: After running the DBUpdate.sql script on my database to upgrade it to V8.7, I get the following error:
Incorrect syntax near '='
How can I fix it? | Solution: This happens only if the Olefins DB has been upgraded to V8.5.
To fix it:
1. Delete _LINEFILL table manually.
2. Run DBUpdate.exe to generate the DBUpdate.sql script.
3. Execute DBUpdate.sql on the database to update the schema.
Keywords: None
References: None |
Problem Statement: Getting an error "Retrieving the COM class factory for component with CLSID {1460FDB4-752B-11d4-B067-0090271CF383} failed due to the following error: 80070005" when opening the Aspen InfoPlus.21 Mobile web page. | Solution: This error message indicates that a COM library that has a class ID {1460FDB4-752B-11d4-B067-0090271CF383} is not found. In order to know which dll this class ID correspond to search for this ID in the registry editor under HKEY_CLASSES_ROOT | CLSID. Once you find out the library the class ID corresponds to ... |
Problem Statement: How do I create dynamic tag list in aspenONE Process Explorer? | Solution: In InfoPlus.21, there is a record called "IP_AlarmSummary" which has a repeat area that populates Tag Names dynamically into the SUMMARY_LINE attribute of the repeat area, as shown below:
First, create a graphic using IP.21 Browser Graphic Studio and then add the Grid Component in the graphic, as shown below:... |
Problem Statement: When opening Sparkline in Aspen InfoPlus.21 mobile the trends appears to be loading but the trends never come up. This solution documents how this can be resolved so that users can see Sparkline. | Solution: In order to resolve this issue use the following procedure
1. To resolve this issue change the "AspenIP21MobileAppPool" Application Pool in IIS to run with an account that has permissions to communicate with Aspen InfoPlus.21 database. We recommend to use the same account as the one that is being used by "As... |
Problem Statement: When aspenONE Process Explorer is loaded and you select the 'Menu Tree' it will load all of the plots and graphics in the tree. If several hundred graphics/plots that have been published to the aspenONE Process Explorer server then this may cause the page to load slowly or become non responsive. | Solution: The menu Tree in aspenONE Process Explorer will remember what location a user was last at or if a folder is open with many Graphics/Plots then the page may become slow or non responsive as shown below.
To work around this issue ensure that in the Aspen IP.21 Browser Graphics studio has approximately 100 gra... |
Problem Statement: Overview of Aspen Dock Scheduler Token consumption. | Solution: An Aspen Petroleum Scheduler model with a Dock Screen will not consume Dock license unless Dock screen has been enabled \ Viewed once. The token consumption can be summarized below:
Product Name
Product Feature Key
Tokens
Aspen Petroleum Scheduler
SLM_ORION_XT
X Tokens
Aspen Dock Scheduler
SLM_RN_PNS_DSS
Y... |
Problem Statement: Having created a Cim-IO Interface for your Ignition OPC-UA Server, you find all your attempts to read data from a device using Test API are met with either of these responses:
Status is 'Request Failed'
Facility=78
Driver Status=1002
-or-
Status is 'Bad Tag'
Facility=78
Driver Status=1006 | Solution: Perhaps the best way to demonstrate the correct syntax to use is by way of an example of reading data from Ignition Generic Simulator.
Assuming that the Ignition device you have created is called SIMDEV, you can read the current RandomDouble1 value using the OPC Quick Client. The syntax of the tagname is: [SI... |
Problem Statement: An IQF file fails to load online with the error message "CIMIO_USR_GET_CONVSZ." | Solution: The error message CIMIO_USR_GET_CONVSZ signifies that the cimio communication failed because the get request was trying to get data from a tag of the wrong data type. For example, the above error message will be displayed for situation where a tag that is supposed to be of DBVL (real) data type is read in as ... |
Problem Statement: If an IQ has a variable validation module, can it be accessed from the Web Server? | Solution: The below example shows you how to access the IQ variable validation module from the Web Server.
In this example, we added the following data validation modules to an IQ called "TEST".
For the PREDBIAS and LBIASNEW; this example has minimum and maximum limits set as 0 and 100, respectively.
After loa... |
Problem Statement: While using the new Process Data Add-In available in V7.3 and later, unable to get Current Value in Microsoft Excel 2010.
Error Message: FAILED:Could not connect to net.tcp://<IP.21 Server> Name:52007/PME/ProcessData/IDataService. The connection attempt lasted for a time span of 00:00:01:0184395. TCP... | Solution: Start Aspen Process Data Service. This Service, also new in V7.3 and later, is a requirement for the new Add-In.
Keywords: Excel 2010
Add-In
net.tcp://
IDataService
TCP error code 10061
References: None |
Problem Statement: Aspen Role-Based Visualization Administration Tool - How to connect to a remote Sharepoint configuration database to deploy Aspen Role-Based Visualization content solutions.
What information is required for the connection?
What authentication method is used connecting to the MS-SQL Server database? | Solution: The "RBV Administration Tool" allows deploying Aspen Role-Based Visualization's core and content solutions to the SharePoint portal.
The details needed to establish the connection to the SharePoint Configuration Database must be entered in the "Server Information" frame.
Select Use Local Server when the Sha... |
Problem Statement: How can I reset the unbiased prediction to a reasonable value? | Solution: Use LBUINIT to reset the lab bias. It will accept the next lab sample as ?perfect? and set the bias so that the unbiased prediction plus the bias equals the lab sample.
If you are using analyzer updates, there is an AZUINIT that behaves in a similar way. I can?t recall if it is in 2006.5, but he should b... |
Problem Statement: How does SUSPEND mode works for Aspen Smart Step? | Solution: Aspen Smart Step tester is a software package intended for automated step testing of process units. It can be used during throughout the life cycle of a DMCplus controller. The project team can use SmartStep for pre-test activities, step testing, and commissioning support during the DMCplus project. Customer ... |
Problem Statement: Is it possible to add comments in a CIMIO csd file? | Solution: It is not possible to add comment to CIMIO csd file because anything enter into the csd manually will be overwritten by the CimIo manager.
Keywords: CIMIO
CSD
file
Comment
References: None |
Problem Statement: After installing Aspen Role-Based Visualization, the Operations Navigator web page is blank (you cannot see the Operations Navigator webpart on the page). | Solution: Please make sure that your proxy server doesn't block the JQuery Library used by Aspen Operations Navigator. The Library is maintained by Google to ensure the best user experience when browsing the Internet content using both the full version browsers and their mobile versions. The link that needs to be unblo... |
Problem Statement: DMCplus Simulate crashes with an "unrecoverable floating point error." | Solution: Simulate has a limitation when using an imported model as a plant: it requires that the total number of model coefficients are the same for the controller model and the plant model. In case this condition is not satisfied, DMCplus Simulate would crash when in the middle of a simulation with an "unrecoverable ... |
Problem Statement: What is the default setting used for the normal and fast frequency of PID loops added using PID Wizard on the Production Control Web Server (PCWS)? | Solution: Any PID loop added through PID Wizard will take the default settings for normal and fast scan of 60 and 15 second respectively. To change the frequency of the fast scan for any PID loop, access the loop settings through AspenWatch Maker Tools>Tag Maintenance>PID and double click the loop to bring up the deta... |
Problem Statement: How is an APC project folder structured? What are those object.000000x? | Solution: Aspen Process Controller Builder (aka APC Builder) is the newest interface and technology developed by APC R&D. It was introduced in V7.2 release. APC Builder wraps up legacy DMCplus products (Such as Model, Build, Simulate, Smart Audit; along with Extract and Collect commands and APC Manage for online deploy... |
Problem Statement: What is the significance of the warning messages displayed when opening a CCF file edited with newer version of DMCplus Build in an older version of the software? | Solution: Every time a newer version of the software is released, it is possible that some of the CCF parameters from the older version have been deleted or some new CCF parameters have been added to the file structure. The warning message advices the users to check the CCF configurations and confirm that any specific ... |
Problem Statement: aspenONE automatic configuration fails during installation if the domain account password includes special characters. The password is not correctly processed and services cannot be automatically started. | Solution: /Workaround
1. Read all instructions before executing the instructions.
a. IMPORTANT: If the administrative access popup displays during any of the instructions, the access will have to be allowed for a successful upgrade to be performed.
2. Open a Windows Command prompt.
a. Change d... |
Problem Statement: How does the controller handle steady state (SS) limit ranks of 9999 when in SmartStep or Calibrate mode? | Solution: When an APC application is in Control mode, any CV or ET limit that has a SS rank of 9999 is excluded from the Steady State feasibility and optimization calculations. However, when the controller is switched to SmartStep or Calibrate mode, all 9999 ranks will be changed to the highest available numerical valu... |
Problem Statement: What type of error is displayed in the Bounded Derivative Network (BDN) training interface in APC Builder? | Solution: The error value calculated and displayed during BDN training in APC Builder is the standard deviation of the normalized model prediction error for the regression. The error is defined as-
Where, n is the number of samples in the dataset and norm_e is the normalized error and is defined as-
Keywords: Nonline... |
Problem Statement: What causes the MES Cluster Wizard to display the message:
"Failed to open cluster "clustername". Could not contact the specified cluster. Please ensure the name refers to a valid existing cluster. Also ensure that at least one of the cluster components is running and properly connected to the net... | Solution: Enable the options Failover Cluster Automation Server and Failover Cluster Command Interface in the Microsoft Failover Clustering Tools.
Keywords:
References: None |
Problem Statement: Unable to start TSK_PV task in IP.21 Manager. The following error message is received:
"Error advancing to the end of output file, error code=131, dwCurrentPos=$d" when trying to start TSK_PV task" | Solution: The external task TSK_PV is unable to start due to the output file being too large in size. In order to resolve this issue, browse to Group200 folder, either rename or delete TSK_PV.OUT. It is recommended to perform a search in the computer for the file.
Keywords:
References: None |
Problem Statement: Before installing the 64-bit version of the Aspen InfoPlus.21 product family, users mistakenly may install the 64-bit version of Java 1.7.0_45 instead of the required 32-bit version of Java. As a result, the installation kit complains that 32-bit version of Java is not installed; however before inst... | Solution: In order to uninstall Java 64 bit go to Start\Control Panel\All Control Panel Items\Programs and Features. Select the Java component and click Uninstall.
Make sure you uninstall all Java Programs (Java X Update and the Java Development kit).
You may choose to use a third-party tool to verify there are no Java... |
Problem Statement: In V8.5 when you enable Store and Forward in the Device Record and set IO_STORE_ENABLE to 'Yes' and then turn on IO_DEVICE_PROCESSING to 'ON' the notice that the IO_STORE_ENABLE automatically changes to 'NO' | Solution: This is caused when Cim-IO has been configured manually instead of using the I/O wizard/Connection Manager in the Infoplus.21 Administrator.
To resolve this issue, install the latest Aspen Cim-IO patches and use the I/O Wizard to recreate the logical device.
Keywords: IO_STORE_ENABLE
Store and Forward
Cim-IO... |
Problem Statement: After upgrading Aspen Infoplus.21, the Aspen Configuration Excel add-in will not update records or create new ones and produces a message like the following:
'Invalid RECORD value "<name of a record>" | AspenTech.SQLplus.DataProvider'
How can this be fixed? | Solution: The Aspen Configuration Excel Add-In leverages some Aspen SQLplus Stored Procedures (records defined against ProcedureDef). The record names begin with AtXl, and some examples include AtXl_DbSchema and AtXl_UpdateTags. Save a snapshot of the database (for safety reasons) and then delete the ProcedureDef rec... |
Problem Statement: How do you create a dump file for a process that is hanging or is frozen? | Solution: Recent versions of Microsoft's Windows operating systems simplify the collection of dump files.
Using the Windows Task Manager highlight the process with the problem in the Processes tab, right-click, and select Create Dump File from the menu.
This generates a file named process.dmp file to the folder C:\... |
Problem Statement: After installing AMS Desktop Applications you discover that the Aspen Process Data tab appears in the Excel Ribbon bar but Aspen Configuration tab is either missing or does not have the InfoPlus.21 tool bar. | Solution: Aspen InfoPlus.21 Configuration Add-in is an administration tool and is not installed as part of the Desktop Applications products.
Before v8.7 you must select "Aspen InfoPlus.21 Administrator" (under the Administration Tools) in the installer in order to get the Aspen InfoPlus.21 Configuration add-in.
In v8.... |
Problem Statement: What is the difference between Web service and DCOM protocols used in Aspen ADSA? | Solution: ADSA has two available protocols to be used for connecting Aspen Info plus 21 server to its clients. The two protocols are- DCOM and Web service.
This article discusses about difference between DCOM & Web service protocols.
DCOM is the original protocol of ADSA. Web Service was introduced later, this should b... |
Problem Statement: "Error while checking out license BATCH21_AREAS" while using Batch Query tool on a client machine after migrating from Perpetual license to Token License Server. | Solution: If you have already follow solution article: Why do I receive the "Unable to acquire BATCH_21 Areas" message in Aspen Production Record Manager? and your issue is still not resolved then you may try this solution.
To resolve this issue configure the SLM Configuration Wizard on Aspen Production Record Manage... |
Problem Statement: Getting "Unable to acquire SLM_RN_PMR_APRM64PRDSRV license" when launching Aspen Production Record Manager 64-bit | Solution: In versions V7.1 and higher of Aspen Production Record Manager, licenses based on the number of servers i.e., License will be acquire on Aspen Production Record Manager Servers and not on specific client machines.
First, the user needs to verify if the following License keys are available in the SLM Server.... |
Problem Statement: How to mass update Aspen Process Explorer graphics font size. | Solution: After upgrading Process Explorer Graphics to higher version there are possibilities that Graphics Text might be visible clearly.
User will need to reduce or increase the Font Size of their Graphics. There are various possible ways to update Graphics Text Font.
1. Start Aspen Process Graphics Editor.
2... |
Problem Statement: When you open a case file, a number of log files will get written to disk by default. This solution shows how to stop logging to external logs (eg. applog.txt, prclog.txt, sqllog.txt, eslog.txt). | Solution: 1. Open the case file
2. Go to the Developer tab | Command Line
3. Type: APPDATA
4. Find out the rows of "(LOGPRINT) Write to External File? [Y|N]"
5. Set N
6. Press F8 to save the table
7. Save the case file
Keywords: LOGPRINT
Log files
SCM
References: None |
Problem Statement: After starting the aspenONE V8.7 Supply Chain Management suite upgrade process, why does the installer exit without any notification? | Solution: The issue occurs when starting the upgrade process in the Supply Chain Management (SCM) V8.7 installer. The installer will disappear without any notifications due to the different features within the SCM V8.7 bundle that are not in V8.6.
As a workaround, you will need to uninstall SCM V8.6 prior to instal... |
Problem Statement: How do I review who made changes to an order in Aspen Fleet Optimizer? | Solution: The Audit Log tracks all changes that are made to a shipment from the time the shipment is created to the time the shipment is considered delivered. The Audit Log captures the user information, the date and time, the origin, and the modifications that are made to the shipment. The user will also have a choice... |
Problem Statement: How can I review who made changes to an order in Aspen Fleet Optimizer? | Solution: The Audit Log tracks all changes that are made to a shipment from the time the shipment is created to the time the shipment is considered delivered. The Audit Log captures the user information, the date and time, the origin, and the modifications that are made to the shipment. The user will also have a choice... |
Problem Statement: What is the load lock flag inside Aspen Fleet Optimizer used for? | Solution: The Load Lock flag (check box) at the top right of the screen allows the user to manually identify expected deliveries as already delivered shipments. With this box checked, the user can click on an expected delivery using the right side mouse button and mark it delivered. Aspen Fleet Optimizer will automatic... |
Problem Statement: What are some variables that could cause an exception in Data Quality Manager? | Solution: There are many variables that could create exceptions and not allow inventory and sales data to reconcile. Sales figures may be out of range or erroneous, inventory figures may be incorrectly measured or transposed, a shipment may be late, or sales may skyrocket. Despite the number of possible cause combinati... |
Problem Statement: What parameters control exceptions in the Data Quality Manager? | Solution: In Data Quality Manager Processing, a customer's sales and inventory data is checked through a series of reconciliation tests. If Aspen Fleet Optimizer cannot reconcile a customer's newly gathered sales, inventory, and delivery information with historical information, that customer's information is flagged as... |
Problem Statement: High Performance Trend (HPT) is a new plotting tool available in the PCWS for version V8.4 and later. The tag search feature of the HPT may not work after a typical installation of the APC software. Here are some of additional settings that may be needed to get the tag search working. | Solution: If the HPT tag search function is not working on a new installation of PCWS, check for the following:
- Make sure that .NET Framework 3.5 HTTP Activation component is installed on the PCWS
- Make sure that the AspenDisPatchService in Application Pools under IIS Manager has same identify (username/... |
Problem Statement: Model plots are not displayed in the Model View page for a DMCplus controller; the following error message is displayed instead. | Solution: The most common cause of this problem is the use of " (double quotation) symbol in the Engineering Units or Description section of one or more of the independent or dependent variables of the controller. To fix this problem, the user would need to remove the double quotation symbol from the Engineering units ... |
Problem Statement: Running Install Database Configuration (IDC) on one or more aspen watch servers could potentially freeze up the PCWS and cause problems for the users logged into PCWS. This occurs if ADSA settings pointing to Webserver is not disabled before running the IDC utility. | Solution: IDC is a program which requires restarting the IP.21 database and adds Aspen watch records to the IP,21 database.
The WebServer uses the ADSA configuration to connect to the IP21 database and retrieve the Aspen Watch history data. If the IP21 database is down, the Web Server would continuously keep trying to ... |
Problem Statement: What can be done to overcome a user validation failure when launching APC web interface? | Solution: Follow the below suggestions to avoid running into this issue:
· Match the account that starts the AFW Security Client Service to the Aspen APC Web Provider Data Service. That account has to have full rights to get the Active Directory.
· Review the permissions of the path and file found in ... |
Problem Statement: How to set an automatic fileset back up based on the status change in Aspen InfoPlus.21 Administrator. | Solution: This article describes the procedure of creating an automatic fileset back up based on a status change. The fileset should be backed up once the status changes to SHIFTED.
To set the automatic back up for filesets, select YES for the Save shifted option for the repository that needs to be backed up.
In Aspen ... |
Problem Statement: Unexpected service termination for NobleNet Portmapper for TCP (portserv.exe) service. How do i recover from it without restarting Aspen Infoplus.21?
NobleNet Portmapper for TCP (portserv.exe) service is required for the following services to function properly: Aspen Infoplus.21 Task Service and re... | Solution: 1. Restart NobleNet Portmapper for TCP (portserv.exe) service.
2. Restart Infoplus.21 Task service.
3. Open IP.21 Manager and restart the following infoplus21_api_server.exe processes i.e. TSK_APEX_SERVER, TSK_ADMIN_SERVER, TSK_EXCEL_SERVER, TSK_DEFAULT_SERVER TSK_BACTCH21_SERVER and TSK_ORIG_SERV... |
Problem Statement: The following error(s) are received when attempting to connect to Aspen OPC DA Server.
COM/OPC error 0x80080005 on CoCreateInstance();
Could not connect to server 'Aspen.Infoplus21_DA'; | Solution: The Aspen InfoPlus21 DA Server must be appear in DCOM for connection to the Aspen OPC DA server. The following procedure can be used to add the Aspen InfoPlus21 DA Server to DCOM
1. Open a command prompt
2. Browse to the directory \Program Files\AspenTech\InfoPlus.21\db21\code
3. Enter the comma... |
Problem Statement: Getting error "Unable to acquire SLM_RN_PME_IP64_PRDSRV license" on InfoPlus.21 64-bit Server after starting a Database. | Solution: When starting InfoPlus.21 64-bit Database, users may notice the license error message listed above. The first step is to verify if following License keys are available in SLM Server:
1. Verify if below License Keys are available in License Server. Follow Solution article What is the SLM License Profiler... |
Problem Statement: What is the purpose of the jsn_tcpip_server process in InfoPlus.21 server? | Solution: On the InfoPlus.21 server, TSK_SQL_SERVER listens on a socket (usually 10014) for any SQLPlus client trying to connect. Once a client connects, the TSK_SQL_SERVER spawns an NT task called jsn_tcpip_server to service the SQLPlus client and one jsn_tcpip_server task will be started for each client.
Keywords: js... |
Problem Statement: How can I configure Aspen Watch when changing Aspen Process Controller host? | Solution: Follow this procedure:
· Save an InfoPlus21.snp as a backup.
· Go to Aspen Watch Maker / Actions menu / Online Host Connection add the new one (as Type: RTE, the Port needs to be open); and stop the controller collection.
· Stop the Aspen APC Performance Monitor Service.
· ... |
Problem Statement: When using the perpetual license scheme, a V7.3 IP.21 system may get a 'license denied' message error and the database is locked. | Solution: Starting with V7.3, IP.21 system in AspenWatch Server uses the "embedded" license type. To verify that the IP.21 system is on the embedded key, shut down IP.21 and open up IP2.1 Administrator. Ignore the warning message about server not running. Right click on the database and select "Set License Key Type"
... |
Problem Statement: Where are the built-in report kept and can they be modified? | Solution: The following built-in reports can be accessed from Production Control Web Server (PCWS).
· Constraint
· Management
· Performance
· Step Testing
These reports are generated from the following stored procedures in IP.21.Â
AW_WEBRPT_KPISTR
AW_WEB_CONSTRAINT_RPT
AW_WEB_MGMT... |
Problem Statement: On standard Process Explorer trend plots, how could one add static lines for upper and lower limits (i.e. IP_HIGH_LIMIT and IP_LOW_LIMIT) for a tag? In order to display a trend line of any type, there must be a tag with history to plot. There is no "history" for the upper and lower limits, they are s... | Solution: Versions of Process Explorer prior to 5.0:
Create two tags and store constant values that update very slowly, therefore not generating much history. One can also choose the "Extrapolate" checkbox, which flat lines a value forward to current time, if the value has scrolled off the timeline. Plot the "data" tag... |
Problem Statement: On standard Process Explorer trend plots, how could one add static lines for upper and lower limits (i.e. IP_HIGH_LIMIT and IP_LOW_LIMIT) for a tag? In order to display a trend line of any type, there must be a tag with history to plot. There is no "history" for the upper and lower limits, they are s... | Solution: Versions of Process Explorer prior to 5.0:
Create two tags and store constant values that update very slowly, therefore not generating much history. One can also choose the "Extrapolate" checkbox, which flat lines a value forward to current time, if the value has scrolled off the timeline. Plot the "data" tag... |
Problem Statement: How can I tell which Aspen PIMS features I currently have checked out? | Solution: In Aspen PIMS click on HELP, then "About Aspen PIMS", then click on "Licensing Information". A new dialog box will open which provides a listing of all the features which are currently checked out. An example is shown below.
Keywords: license
feature
References: None |
Problem Statement: What does the indicator "A" represent in Primal/Dual | Solution: Report
Solution
In the Primal/Dual Solution Report, for some rows there will be an indicator “A” before the row index. It represents equality constraints with marginal value equal to zero.
Keywords: Indicator "A"
Primal/Dual
References: None |
Problem Statement: When running the SLM Configuration Wizard, the last screen shows error an "Access Denied" error. | Solution: Running the SLM Configuration Wizard requires Administrator rights to write the configuration settings to the Windows registry. You can either log in as an Administrator or right-click on the SLM Configuration Wizard and selecting “Run as administrator.”
If the issue persist, please contact AspenTech Suppor... |
Problem Statement: Should Software License Manager (SLM) Server be upgraded when installing any aspenONE V8.7 products? | Solution: As general guideline, AspenTech recommends to always upgrade to the latest version of SLM Server from the latest version of aspenONE you are installing. When installing any products from aspenONE V8.7 DVD, you should also upgrade SLM Server.
Keywords: 8.5.3
V8.7
SLM Server
Upgrade
Sentinel Version
References:... |
Problem Statement: During the Aspen License Deployment Assistant, you get an error message: "The specified license server version is below the minimum required for the version of the Aspen License Deployment Assistant." | Solution: This message may occur when you are running an older version of the Software License Manager (SLM) server. Aspen License Deployment Assistance requires SLM Server from the aspenONE V8.5 or higher.
To resolve this problem, please upgrade SLM server to V8.5 or higher, then install the Aspen License Deployment... |
Problem Statement: | Solution:
Keywords:
References: None |
Problem Statement: Can commuting be disabled on a client machine? | Solution: Commuting cannot be disabled on the client machine.
However, a work around is to delete the SLM Commute tool from the computer. To do so, follow these steps:
1) Find and delete SLMCommute.exe from:
C:\Program Files (x86)\Common Files\AspenTech Shared\SLM Client Tools (aspenONE v8.0 and higher)
... |
Problem Statement: What all steps need to be considered before migrating the License Server to a Virtual machine? | Solution: The following steps needs to be considered while migrating SLM License server to a Virtual machine.
1. Do you have a Dongle based license or a Dongle-Free License?
a. How to check if your license file is a Dongle-Free or Dongle based license.
i. Open License file in a notepad
ii. The first line in ... |
Problem Statement: What information do I need to provide when submitting license usage logs to AspenTech for processing? | Solution: NOTE: To avoid having to manually submit license usage logs, AspenTech recommends using the Auto Upload Tool (AUT), which automates this process. See KB130332 for details.
When manually submitting license usage logs, you will be required to provide the System Name for the license file and Server Name for the ... |
Problem Statement: Error "Unable to commute because SLM Commuter must be initialized..." when attempting to use SLM Commute. | Solution: In aspenONE V8.0 and higher, you must initialize the licenses on your machine before you are able to commute. This task can be accomplished with the SLM Configuration Wizard:
1. Go to C:\Program Files (x86)\Common Files\AspenTech Shared
2. Locate the SLMConfigWizard.exe and right click on it
3. Select, "Run a... |
Problem Statement: Using a laptop docking station that has it's own Ethernet Address may cause a dongle free license not to work. This may cause error
"Unable to acquire license" and "Error 18" | Solution: Dongle-free licenses could be locked to one of several unique identifiers on a physical computer. One of the unique identifiers may be the Ethernet Address of the computer.
Some docking stations have built in Ethernet Adapters. These adapters could have their own Ethernet address which could be different than... |
Problem Statement: Commonly used terms regarding AspenTech licenses. | Solution: In this KB you will see a list of the terms we use during the installation and licensing procedure.
Locking Information: You might hear this when you request a new license. We use a specific component on your computer to lock the license to. Examples being Disk ID, Ethernet address, hostname. Before we can ge... |
Problem Statement: The following solution lists some of the keyboard shortcuts that can be used in the Planning Board as of Aspen SCM V8.7.4. | Solution: Following are some of the shortcuts that can be used in the Planning Board:
1. Ctrl + Shift + L - Timing Link
2. Ctrl + Z - Zoom in
3. Ctrl + Shift + Z - Zoom out
4. Shift + Delete - Delete an Activity
5. F8 - Reset of PB Layout and Zoom
6. ... |
Problem Statement: Does AspenTech Officially Support USB Dongle-lock Licenses on Virtual Machines? | Solution: Virtual Machines usually require 3rd party hardware and/or software in order to recognize a USB device. Since AspenTech cannot verify that this 3rd party technology will work, we cannot officially support this environment.
We highly recommend exchanging your dongle-lock license for a dongle-free virtual mac... |
Problem Statement: What happens when I unplug the USB Dongle from the SLM Server and plug it back in? | Solution: If the dongle is unplugged from the license server and then plugged back in, the connection between the dongle and the license breaks. You will need to reload the license.
To reload your network license, follow these steps:
1) Go to C:\Program Files (x86)\Common Files\Safenet Sentinel\Sentinel RMS License ... |
Problem Statement: This knowledge base article describes how to determine if your license file is compatible with the 7.2 and 7.3 versions of aspenOne Manufacturing and Supply Chain Token-Term Install DVD. | Solution: The easiest way to determine whether a license file is V7.2 or V7.3 token compliant is to open the license file in question using the Notepad. If the SLM_IN_FNC_MSCTKUTL key is present, then this license file will support the V7.2 and the V7.3 Token-Term install. If the key is not present, please submit a re... |
Problem Statement: Questions on setting up SLM reservation file
1. What is the limit for the number of users within a "group" in the SLM reservation file?
2. Is there a limit to the number of characters one can enter on a line describing a user? | Solution: Here are some of the Reservation file rules to follow:
1. Maximum of 256 groups and 1000 users in each group. Safenet has increased Group members from 256 in earlier SLM versions to 1000 in SLM release 8.0.6. This change is also reflected in release 8.0.6 of Wlsgrmgr program which is used to generate the ... |
Problem Statement: The V8.7 Installation guide defines the recommended software for APS installation, but what are some of the minimum requirements that are supported? | Solution: 1) What is the minimum SQL Server Database version?
ANSWER: We support SQL Server 2008 R2 SP2 and above.
2) Which virtualization is supported?
ANSWER: Only Hyper-V based virtualization is supported.
3) What about the Operating System for the server? The installa... |
Problem Statement: How can I toggle between VOL and WGT for the units of measure, while publishing into the _CRDRUNS or the _RUNS tables? | Solution: From v8.7, the nature of publishing the _CRDRUNS and the _RUNS tables have changed.
Previously, the _CRDRUNS and the _RUNS tables would be published in volume, no matter whether the model is volume based or weight based.
The units of publishing the _CRDRUNS and the _RUNS tables are now concerned by two settin... |
Problem Statement: The Aspen Production Execution Manager (APEM) product has several third-party components that are integrated into it, like the JDK environment, which provides a Virtual Machine environment for Web Execution, and the Apache Tomcat Web server, which provides services to APEM such as broadcast managemen... | Solution: During installation you are asked to provide the port Apache is running on. The installation routine verifies the connection to Apache, and then configures APEM to talk to Apache on this port.
This solution will guide you through the steps necessary to make Apache listen on a different port, and reconfigure A... |
Problem Statement: When loading the Aspen Production Execution Manager Weigh and Dispense application you may receive the error
R4109: Internal error. Terminate your work saving all data and start again. If the error persists contact the Aspentech support desk | Solution: These messages will occur when the application does not have a Booth created. You will need to open the Weigh and Dispense Administrator and ensure that under the Equipment tab you have a Booth configured for the workstation you are working with.
Please refer to the Documentation for the version you are u... |
Problem Statement: In the APEM Administrator's Manual it describes the security permissions group "Other \ Administrator" and says roles defined to this group can carry out all tasks within Production Execution Manager except for those explicitly denied. What are the tasks that are explicitly denied? | Solution: Role users who have security object "Other \ Administration" are called administrator. Administrator has all permissions except the objects in "User Defined Objects" to which the permission needs to be configured to allow access from the security manager.
Keywords: Administrator
Explicitly Denied
UDO
Referen... |
Problem Statement: When loading the Aspen Production Execution Manager Weigh and Dispense application you will need to make some configuration changes first to allow the administrator access. | Solution: To Allow access you will need to follow the steps below in order for the Administrator account to have access into the Weigh and Dispense management tool.
1. Go to AFW, assign user accounts to roles, grant the configured roles the Access permission for Aspen Production Execution Manager.
2. On the... |
Problem Statement: Why do I get a prerequisite message showing that the Java development Kit is not Installed? | Solution: AspenOne Manufacturing installation no longer includes the Java SDK during installation and is no longer stored on the DVD's. This means that users will need to download and install the 32 bit JDK 1.7.0_45 or higher as noted in the 'Required actions' in the screenshot above.
NOTE: Do not download any higher... |
Problem Statement: My Cim-IO server frequently goes into store mode, often for only a short period of time before forwarding the store file and returning to normal operation. Often the Cim-IO S&F Monitor tool does not even show any buffering. I find repeated errors in the Cim-IO server log file stating that Write timeo... | Solution: In the Aspen Cim-IO User’s Guide you will find potential causes discussed in a section titled "Socket Write Time-Out" in the Troubleshooting chapter. One suggested response to this problem is to increase the message send timeout.
The default timeout for the Store & Forward processes are:
cimio_sf_store - 3 se... |
Problem Statement: This solution explains how to create a 64-bit and 32-bit Aspen SQLplus ODBC connections on a 64-bit machine using entries in the registry. A 64-bit ODBC connection will be necessary to retrieve data to applications running under 64-bit architecture that can hold this type of connections. | Solution: Use the .reg files contained in the .zip file attached to this solution to create new entries in the register.
For the 64-bit ODBC connection use next files:
- 64-bit SQLPlus connection.reg file will add the entry "HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI\SQLplus 64-bit ODBC Connection"
- 64-bit Key entry.re... |
Problem Statement: In V8.8, Aspen InfoPlus.21 introduced a new definition record, called IP_AnalogDblDef, for storing double-precision real values. This solution provides the .rld files necessary for loading this definition record into historians that are older than V8.8. | Solution: Download the two rld files attached to this solution and move them to the Aspen InfoPlus.21 server. Use the article in solution 17415 to load IP_AnalogDblDefSupportRecords.rld first. Once this is done, use the same solution to load IP_AnalogDblDef.rld. Once this is done, IP_AnalogDblDef will now be configured... |
Problem Statement: How to suppress user defined entry messages in an APC controller? | Solution: If you don't want to see messages about changes in a user entry defined for all Dependent/Independent/Testgroup variables, follow the below procedure:
1. Open APC Builder and open project.
2. Right click the Application in the workspace and bring up the Edit calculations dialog.
3. Remove ... |
Problem Statement: This article describes how to gather debug information for Aspen IQ online applications. | Solution: For debug messages about these modules:
? SV - Sensor Validation
? IC - Input Calculation
? PR - Prediction
? OC - Output Calculation
? SSD - Steady-State Detection
? DC - Data Collection
Set these parameters (in CONFIG section):
? P1DBGLVL: 0 to 10 (10 ... |
Problem Statement: How to prevent users to Publish Trends/Graphics to aspenONE Process Explorer? | Solution: This solution describes a method by changing permissions over the Public folder itself.
1. Open Microsoft IIS, Go to Sites --> Default Website --> ProcessExplorer --> Files --> Public and select Actions and then Edit Permissions.
The physical path is C:\inetpub\wwwroot\AspenTech\ProcessExplorer\Files\Public
... |
Problem Statement: What would cause off-schedule run messages for a controller on an Online server? | Solution: The off-schedule run message on an online server means that the system and/or communication load is too high and the controller could not execute all the applications on the specified schedule. Each DMCPlus controller has an CTOFF parameter that specifies when the controller should run. A value of 10 for CTO... |
Problem Statement: Do you need a Recycle operation in a closed loop simulation in Aspen HYSYS? | Solution: You do not need a recycle operation in a closed loop simulation in Aspen HYSYS. A Recycle operation is required when the downstream material streams mix with upstream materials. In a closed loop system the material does not change. For example, a typical Propane Refrigeration simulation does not require a Rec... |
Problem Statement: How is the Reid Vapour Pressure Index (RVI) calculated? What is it used for? | Solution: The Reid Vapour Pressure Index (RVI), available from the Stream correlations ("Petroleum" section), is related to the Reid Vapour Pressure (RVP) by:
where RVP has units of psia.
The RVI can be used an intermediate term in calculating the RVP of a product mixture stream if the RVPs of the individual feed... |
Problem Statement: How do I get access to Aspen COMThermo Workbench? | Solution: Aspen COMThermo Workbench is available after installing the Process Modelling (HYSYS). Currently, the shortcut is not exposed to user, but it is accessible by using the steps below:
1. In the Windows Folder Explorer, navigate to the Aspen Energy Analyzer installation directory: C:\Program Files (x86)\AspenTec... |
Problem Statement: What is the standard state for volume? | Solution: The standard state for vapor and liquid volume are different. In addition, vapor volume can depend on the units.
Standard State for Vapor Volume
Standard vapor volume flows are entered on streams as MOLE flows by choosing the appropriate units.
Standard conditions are ideal gas at 1 atm and 0. C for SI and ME... |
Problem Statement: This demo will showcase how to leverage HYSYS Dynamics, the Safety Environment, and Flare System Analyzer to complete the pressure relief analysis for a system. The workflow involves running an emergency scenario in HYSYS Dynamics and using the results to size PSVs in the Safety Environment. The PSV ... | Solution: This example will leverage Aspen HYSYS Dynamics, the Safety Environment, and Flare System Analyzer to complete a safety study.
Keywords: Dynamic simulation, dynamics, transient, HYSYS, HYSYS Dynamics, Flare, Flare System Analyzer, PSV, Safety Environment, safety, process safety, pressure relief, strip charts,... |
Problem Statement: How to request a product upgrade from our Support site? | Solution: Access the Aspentech Support site (esupport.aspentech.com), If you forgot your password you can reset it using your Email account.
Click on the Support option on the top of the screen and select the inside the Software Services the option for Order Upgrade.
Fill the form by entering all the requested i... |
Problem Statement: When trying to log into the Aspen Production Execution Manager ("APEM") MOC, where the user account logging in belongs to a different, but still trusted domain, an error results:
And in the MOC debug file, typically found at this location:
C:\Documents and Settings\All Users\Application Data\Aspe... | Solution: In a customer environment where this error occurred, the problem was that from the network domain where the MOC client existed, the domain controller in the other domain was only reachable via a fully qualified reference, like
ping mydomainserver.mynetwork.com
The short form like
ping mydomainserver
returned ... |
Problem Statement: By default, eBRS MOC application requires a username/password validation whenever it is opened. This is the default setting because the product is oriented toward compliant environments where electronic signatures and audit trails must be relied upon with confidence. Before Version 2004, this was not... | Solution: In Version 2004 and later the flag MUST_AUTHENTICATE_WINNT_USER controls this behavior. The flag does not exist in any configuration files, but can be added. If not defined by the user, it retains its default value of "1", forcing authentication.
To open MOC without authentication, add the flag to flags.m2r... |
Problem Statement: By default, at the moment an automatic Basic Phase ("BP") becomes ready to execute, it will try to start on the same workstation whose previous action triggered its status change. The default wait time is .5 seconds. After .5 seconds if that workstation has not initiated execution, the BP becomes ava... | Solution: To increase the default timeout period, use the flag:
MSG_PROCESSOR_READY_AUTO_PAUSE = 5
Units are in seconds, so in this case we have increased the availability window by 10x virtually guaranteeing the automatic BP will execute on the same workstation whose previous action made it available.
Keep in mind tha... |
Problem Statement: A typical upgrade scenario is to install Aspen Production Execution Manager on a new server, then connect that newly installed server to the Database that needs upgrading, run the Wizard, then run AeBRSInstaller. However in that scenario, the installer will do many required tasks, but may not automat... | Solution: As documented in the Installation manual, installing APEM is really a three-part process:
1. DVD Install
2. Run Database Wizard.
3. Run AeBRSInstaller
However if steps 2 and 3 are done as part of setting up the new machine, when the intention is to migrate an old server to the new box, then that new box will ... |
Problem Statement: Is it possible to have different temperatures for different phases in a holdup volume? | Solution: Yes. If non-unity flash efficiencies are specified for the holdup then it is possible to see different temperatures for the phases within the holdup. Flash efficiencies are specified on the Efficiencies tab of the Holdup window (when using the Fidelity option - set this on the Options tab of the Integrator wi... |
Problem Statement: How do I link an Aspen HYSYS user variable in Aspen Simulation Workbook?
I have a HYSYS simulation case with enabled user variables attached to the streams. I would like to report the values from the user variables on Excel using ASW. How can I do this? | Solution: User variables can be directly linked to ASW using ASW V10 and higher with Excel version 2016 using Copy/Paste or using the Variable Browser in the Organizer. We recommend upgrading Aspen products to V10 if using earlier releases.
In earlier releases, if you use the Variable Browser, you can see the user var... |
Problem Statement: What are AspenTech's recommendations for running the Aspen Manufacturing Suite in a virtual environment? | Solution: While AspenTech supports the use of the AspenTech Manufacturing Suite applications in virtual environments, this support depends on the virtual environments themselves being implemented using the best practices recommended by Microsoft and VMware. Likewise, the combination of hardware and virtualization conf... |
Problem Statement: Conversion of OPC error codes to Honeywell error code | Solution: If you are using the OPC Cim-IO Server with the Honeywell APP Node, and you see an error error message in valid.err like this ...
smst_rr_lpg Error writing tag: DBVL CMTC516.SP :
CIMIO_?_?, Facility: 77, Error: -499048395
Wed Nov 28 18:03:01 2001
smst_rr_lpg Error writing list 6: IDB: IDB_Write failure: PDB: ... |
Problem Statement: I want to publish information about source, destination and quantity of my streams. I have seen that this information can be published in _ZSTREAM_MOVEMENTS table, but I don't see any entries. | Solution: To publish information in _ZSTREAM_MOVEMENTS table, the following tables must be configured:
1.- CONFIG
The entry PUBLISH_MOVEMENTS must be added with a value of Y:
2.- ATORIONMovementSet
This table will define the Sets to be published. Set_ID is the identifier of the set. A value of 1 in the column ALL_... |
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