question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
|---|---|
Problem Statement: When using the Human Interface (HIF) GCS displays, the HIFPOINT display does not populate with tag data no matter what domain is selected for display. | Solution: In PointListScr2Def, change 10 FIELD_FORMAT_RECORD from YES/NO to NO/YES
For each record defined by PointListScr2Def (PointListScr_1, PointListScr_2, etc), change HIF_ALWAYS_USE from NO to YES.
These changes will make the navigation buttons call up the USE and DIS buttons, which should work.
Next, need to add... |
Problem Statement: What is the purpose of table RATIO and what are common applications to use it? | Solution: Table RATIO, under the Miscellaneous branch of the tree, is used to force ratios between two or more variables or columns in the model. To use this table to must know the full matrix name of the variables that you want to ratio.
For example, let's say that you want to ratio the purchase of crude ANS to ARL, s... |
Problem Statement: You need to create a new domain, area, units for PMCAnalogDef and/or PMCDiscreteDef records. What order are they created? | Solution: The order is folder/subfolder -> unit -> area -> domain.
In this example, need a new domain called Glycol, an area called Power, a units record called Power Unit, a unit called Glycol, a folder called Power and a subfolder called Glycol.
What order does this need to be created in?
The folders are created fir... |
Problem Statement: Some models have many crudes available for evaluation at a single time, but only a limited number of them can be selected based on plant limitations, e.g. the number of available tanks.
For example, out of 50 possible crudes, tankage constraints limit the total number selected to 6. However, Aspen PI... | Solution: This is a problem that can be solved with Mixed Integer Programming (MIP), as it involves variables (Crude Purchases) that can either run at any value or must be turned off.
Attached is a sample model showing the necessary changes to limit the number of crudes, in this case for a subset of the available Crude... |
Problem Statement: It is common to define volume based capacities (i.e. flow restrictions) in weight based model.
For this purpose, mass to volume conversions need to be defined in the model.
What is the required structure for these conversions and to set up these capacities? | Solution: Let's assume that we want to control the sum of two naphta feeds (MN1 and DCN) to the Naphta Hydrotreater.
The required mass to volume conversion calculation is shown below:
The bbl/m^3 conversion factor is 1/0.1587, and 1/SPG is SPV (specific volume). Therefore the equation becomes:
Reordering it so ... |
Problem Statement: Recently we installed Aspen PIMS Family version 2006.5 in our machines. We would like to know if Aspen Report Writer application was installed successfully. How do we add RW into Excel? | Solution: Because Aspen Report Writer is a Microsoft Excel Add-In, Microsoft Excel 2000 or XP must be installed on your computer.
After you install Aspen Report Writer, use this task to select Aspen Report Writer as an Excel Add-In. Once Aspen Report Writer is selected as an add-in, the AspenRpt option appears on the M... |
Problem Statement: As the model data in Aspen PIMS is segregated in many different tables, it can be a challenge to identify all sources and dispositions in the material balance for a stream.
What tools are available to track these sources and dispositions in an aggregated way? | Solution: There are three main tools that can help in this task: the Stream Data Assistant, the Stream Disposition Map and the Matrix Analyzer.
1) Stream Data Assistant
This Data Assistant is located in the Aspen PIMS menu, under Model | Data Assistants | Capacities, Streams and Utilities, as shown below.
You can v... |
Problem Statement: In version 2006.5 of Aspen Refinery Multi-Blend Optimizer (MBO), it was possible to create recurring events that go off the schedule horizon way into the future. Now in v7.3 it not only does not create events into the future, it cuts them off at the end of the schedule. | Solution: This behavior is by design. In general MBO does not deal with events that are outside of the model horizon. When a user creates recurring events, typically existing events will be deleted and then new events will be created. Aspen Petroleum Scheduler does not read events outside of the model horizon, so the... |
Problem Statement: How do I define or create a new splitter in Aspen Refinery Multi-Blend Optimizer (MBO)? | Solution: Here are the steps to follow up to add a new Splitter in MBO:
1. Select from the Menu => MODEL|SPLITTERS, then the following dialog box will pop up:
2. Click “New” button, you will see below screen – it does list all the splitters existed in ATOrionUnitsDef table (Aspen Petroleum Scheduler)
3. However, if... |
Problem Statement: On the “Blend Details” in the package of Optimization reports, I see that some of the cells appear to be color-highlighted, evidently indicating that the optimizer has modified the values. However, I cannot find a legend explaining what the colors mean. | Solution: "Blend Details" dialog box displays a summary of the Blend data for all the Blends in the current model. This dialog box is read only.
From the Event interface, click Events | Blend details, this option will be available after optimize MBO
Bl
end Detail
The background color applied to a value indicates the f... |
Problem Statement: What exactly happens "behind the scenes" when I click the "Optimize" button? Clearly, it produces a package of reports, but is there also some data update happening? | Solution: When a user clicks the “Optimize” option in Aspen Refinery Multi-Blend Optimizer (MBO), MBO optimizes the blend schedule over the scheduling horizon. Also the shipment volumes and product receipt volumes will be optimized and the optimizer maximizes the objective function.
Blend composition (recipes) and ev... |
Problem Statement: Is there a way to "hide" Aspen Petroleum Schedular (APS) related events screens in MBO, when common model is shared by both the applications? | Solution: Aspen Petroleum Schedular ( APS ) and Aspen Refinery Multi-Blend Optimizer (MBO) , both applications are sharing the common model. APS handles the whole Refinery scheduling and required many Events Screens to schedule the whole refinery operations whereas MBO designed for only Optimizing Blend events, which ... |
Problem Statement: AspenTech documentation does not contain description for some fields contained in Aspen Q definition records. A description of these fields is provided in this knowledge base article. | Solution: Q_Limit Basis:
This is a field that depends on Q_Limit_Update_Trigger field, which is a user controllable field. The three specific subgroups of calculation involved here are:
a. All limits User specified. This is equivalent to Absolute Calculation.
b. Calculate Once. This is equivalent to a known MEAN Calcul... |
Problem Statement: When launching the Lab Entry application, a user may see the following error:
"There was a problem sending licensing information over your network. CAUSE: The reply from the server was garbled or tampered with" | Solution: This error occurs for one of two reasons:
The Lab Entry client is configured to use a license file it cannot connect to.
When first launched, Lab Entry will attempt to locate the QESGROUP.LIC file in the path indicated by the QES_LICENSE_PATH environment varaible. If this variable is pointing to an invalid ne... |
Problem Statement: How do I get permanent license keys for Aspen Lab.21 clients? | Solution: The temporary client license is good for only 90 days. To receive a permanent license key, send a request to Aspen Tech Support. The request must include the site code. The site code can be found by pressing <Enter> at the Lab.21 startup screen.
After pressing <Enter>, the license configuration window wil... |
Problem Statement: When trying to set a Q_XBARDef record to "Make Unusable", the error message appears: "Invalid value in field Q_TRIGGER_FIELD". Note that you will get a similar message for three other fields if you only fix them one at a time. | Solution: Before making a Q_XBARDef record to "Make Unusable", you need to modify these fields first:
Q_TRIGGER_FIELD - set to blank
Q_LIMITS_ON_DISK - set to OFF
Q_SBGRPS_ON_DISK - set to OFF
NUMBER OF DISK VALS - set to OFF
You can then set it to "Make Unusable" and then "Delete".
KeyWords:
deleting
Q records
Keywor... |
Problem Statement: Q Client Config Tool helps you to create new Q records from scratch. Q Configuration uses a wizard to lead you through the Q record creation process.
The Q Configuration wizard takes you through several steps, one of which is called SPC Variable Identification; this is where record Name and descripti... | Solution: Plant Areas associated with Q records are stored in the Q_PLANT-AREAS record and that's where additional plant areas for the Q records can be configured. Typically, customers will remove the 3 default values mentioned above, and add their own plant areas that pertain to their plant configuration.
KeyWords:
... |
Problem Statement: When connecting to an Aspen InfoPlus.21 database from Microsoft Access using the Aspen SQLplus ODBC driver, a query for history data returns many duplicate values/timestamps.
For example: | Solution: To prevent the duplicated results the Distinct key word must be used in the select statement. An example query is shown below.
SELECT distinct name, ip_trend_value, ip_trend_time
FROM IP_AnalogDef_1 where name = 'atctic301' and ip_trend_time > '25-jan-07 15:20:00';
Keywords: Multiple
several
values
selectdi... |
Problem Statement: When using a lab entry client, certain errors may occur and be displayed on the client screen. Until these errors are acknowledged, further action is prohibited. This presents a problem, if the entry is accessing a table in the Lab.21 database by the use of stored procedures. Possible table or record... | Solution: This problem, and all the fallout it creates, can be forestalled by using the client workstation option "Show SPErrors". This is in the [Options] section of the lab21.INI file, so it is set on a workstation basis (ie each client is set individually). If the entry ShowSPErrors=No is included in that section, t... |
Problem Statement: Questions have arisen regarding how dates are stored in the Lab.21 database (either SQL Server or Oracle). The relational database stores the date as a decimal number. When viewing date fields within Lab.21''s lab entry screens, they will be displayed in a date format. However, if a user attempts to ... | Solution: Date/time values are stored in Lab.21''s database in Visual Basic format, which is the number of days since 30-Dec-1899, and the decimal fraction of a day. For example, in that format, 12 Noon on August 3, 2000 would be day 36742.500.
Using Visual Basic (and by extension, VBA in Excel), dates can be displayed... |
Problem Statement: How to read values from the Repeat Area of an Aspen InfoPlus.21 database record using Microsoft Access. | Solution: For Microsoft Office v2003:
Connect to Aspen InfoPlus.21 is as follows:
1. Open Microsoft Access.
2. Open an existing database.
3. Select the Tables tab, then File | Get External Data | Link Tables.
4. Select ODBC Databases() from the Files of Type drop down menu.
5. Select the... |
Problem Statement: When using Desktop ODBC to link to an InfoPlus.21 table (Definition Record) from MS Access, it isn''t possible to view the data if there is an "&" ampresand in the name of one of the table''s columns. For example, the IoGetDef record contains a column in its repeat area named, IO_VALUE_RECORD&FLD. Fo... | Solution: There are two ways this can be worked around:
Create a Link to the IoGetDef_1 table - the entire table cannot be viewed by double clicking, but can be queried.
Create an SQL query which selects data using the following syntax:
Select IoGetDef_1."IO_VALUE_RECORD&&FLD" from IoGetDef_1;
(other columns can be add... |
Problem Statement: How is Q_LIMITS_ON_DISK field in Q records used? The Q manual only says "This field controls the number of occurrences of control limits to be kept in a disk history file." It doesn't explain where the repeat area is nor what repository (disk history file) is used. | Solution: The Q_LIMITS_ON_DISK field in Q records is an ON/OFF field which controls whether the Q_LIMITS_IN_MEMORY repeat area is stored to disk in the TSK_DHIS repository. The use of this repository is hard-coded and cannot be changed.
KeyWords
q_limits_on_disk
q_limits_in_memory
q_record
administrator
Keywords: None... |
Problem Statement: I need to add Q records to my database. Which .rld files contain Q records? | Solution: Load the following .RLD files : cimgcs.rld and newcimq21.rld, in that order.
Procedure:
1. In the IP21 Administrator, right click on the name of your node.
2. Select "Load Records" from the drop down menu
3. In the Load Records dialog box, check the "Available in this system" radio button.
4. ... |
Problem Statement: This Knowledge Base article shows how to programmatically update an Aspen Q record's free comment area. | Solution: The following query searches the Q_SBGRPS_IN_MEMORY repeat area for the timestamp associated with the subgroup you want to update with a comment.
The query records dates in both records and comments in the Q_FreeCommDef record.
-- The example Q record is Q_ATCAI
-- The example Q_FreeCommDef record is q_free
l... |
Problem Statement: Importing data into a Microsoft Access Table indicates a problem with the field "Message SW.", or any field which contains special characters, such as a period.
This is a limitation of Microsoft Access and not a problem with Aspen SQLplus. | Solution: There are at least two work arounds:
Use pass-through queries in Microsoft Access rather than linked or imported tables.
In the Database window, the window that appears when you open an Access database or an Access project, it displays shortcuts for creating new database objects and opening existing objects. ... |
Problem Statement: When writing dates to InfoPlus.21 through Lab.21 lab entry screens, the dates could be interpreted incorrectly if the formats for both the Lab.21 date/time column and the IP.21 timestamp format aren''t matching. The following solution describes how to synchronize both settings. | Solution: Lab.21 date/time formats control how a timestamp is sent to InfoPlus.21. It is important to match the Lab.21 column''s date format with the timestamp format of IP.21.
To begin, first determine the timestamp format that is being used in InfoPlus.21. To determine this:
Open the IP.21 Administrator and right-cli... |
Problem Statement: Some modifications to the Lab.21 database structure were made in version 4.8. Updates to the Lab.21 database must be made before using 4.8 utilities against the database. | Solution: Run the attached scripts against the relational database to perform the updates.
KeyWords:
upgrade
conversion
Keywords: None
References: None |
Problem Statement: Unable to rename or delete tests. | Solution: :
Keywords: None
References: s to tests must be removed from all grades and data entry form columns in order to delete them. Once data has been entered against a test reference through the Lab Entry utility, the data resides in the TE_LAB_VALUES table on the relational database. These references must also be ... |
Problem Statement: Some modifications to the Lab.21 database structure were made in version 4.8.2. Updates to the Lab.21 database must be performed before using 4.8.2 utilities against the database. | Solution: Run the attached scripts against the relational database to perform the updates.
KeyWords:
upgrade
conversion
UPD482_from_481OR.sql
UPD482_from_481SS.sql
Keywords: None
References: None |
Problem Statement: How do I save a Platinum flowsheet after customizing it? | Solution: Consider Platinum flowsheets as standalone feature. In V8.2, Platinum is started from within Aspen PIMS for Platinum Solo. The flowsheet that is opened does not have to be from the same model that is open in Aspen PIMS. Platinum can open any flowsheet. However for Case Runner, the Platinum flowsheet does asso... |
Problem Statement: How Aspen PIMS Platinum quickly, easily flags material out of balance errors and accurately identifies root cause of the errors (difficult with traditional Aspen PIMS) | Solution: Material out of balance message is a common warning message in Aspen PIMS that needs to be addressed. Material balance constraints are modeled as LE (Less than or equal to zero) constraints, however; when a material balance constraint R.H.S is not satisfied at zero value PIMS throws the message: "Material ou... |
Problem Statement: In my Aspen PIMS menu, the Platinum icon is greyed out. How do I fix it? | Solution: For V8.2, it is possible there is a registry setting that is not properly configured. Open Regedit from the Start menu. Under the following key (for example, W7, W2008 R2, 64bit),
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AspenTech\AspenPIMS\PtExecDirectory
should be the location of the Platin... |
Problem Statement: When attempting to enter the very first recipe into a record of MachineDef type on a newly built system, all attempts to enter data in the first occurrence of the product repeat area failed. The error message received via both Engcon and SQLplus was: Invalid key time stamp | Solution: This has nothing to do with the new field SIS_KEY_TIME at the end of the repeat area.
Data cannot be entered into the repeat area until history has been initialized. To do this, the system must be forced to process one bump into the repeat area and therefore into the historical data system.
This is accomplish... |
Problem Statement: What is the standard Aspentech interface between MIMI and SAP ? | Solution: AspenTech has developed a pre-configured integration using Informatica Power Center along with an Oracle data repository. In release 1.5 of Aspen Supply Chain Connect (December 2003), it provides direct integration with SAP R/3 for DM (Demand Management) and SP (Supply Planner) CAPS. This is the Aspentech sta... |
Problem Statement: Below is an electronic version of the DVD insert which accompanies the aspenONE Engineering V8.2 release. | Solution: aspenONE Engineering V8.2 delivers a wealth of new and enhanced capabilities. We strongly recommend that you update your installation to the latest versions of every product to optimize performance. aspenONE Engineering V8.2 is delivered on the Aspen Engineering Supplemental DVD that’s included with your me... |
Problem Statement: Instructions to install Patches for Administrative Management , Data Management and Model Management | Solution: Steps to Install Patches for AdminMngmt, DataMngmt and ModelMngm
1. Notify users that the Web application will be down for 15 minutes.
2. Detach attachment and unzip files in any empty temp directory on the Web server.
3. Go to "Computer Management" on Web server (right-click on the computer... |
Problem Statement: How to add a table on the program flow field. | Solution: Open Informatica PowerCenter Designer Window.
Click on the Mapping Designer icon.
Drag a workflow name (located at the left side of the workspace window) into the Mapping Designer window.
Double click on the top part of the workflow Application Source window.
"Edit Transformation" window will open then cl... |
Problem Statement: While trying to register the Aspen Process Data COM add-in specifcially the file named AspenTech.PME.ExcelAddin.ProcessData.dll using the batch file available with KB 134243, you may receive the error "RegAsm : error RA0000 : Failed to load "C:\Program Files (x86)\Common Files\AspenTech Shared\Excel... | Solution: This error occurs because the batch file available with the article uses the Regasm utility available with Microsoft .NET framework v2.0.50727 and this utility do not work if there is a higher version of .NET framework available on the system.
To resolve this error follow the steps mentioned below:
1. Che... |
Problem Statement: Received the following error during installation and configuration of the Aspen Framework Server:
InternetOpenUrl error code: 12029
Message: A connection with the server could not be established | Solution: The reason for this error is that the MSADC (Microsoft Advanced Data Connector) directory from IIS (IIS -> [nodename] -> Default Web Site -> masadc) had previously deleted because of the known security problems it had in v2. Once restored, everything should work fine.
If this is not successful, see solution 1... |
Problem Statement: When using Novell for Authentication, the user's context from the server's viewpoint will probably be <local computer name>\<user name>. SSTest will show this data in the Login Domain and Login User Name fields on its start page. Our software will attempt to query the Login Domain (local computer for... | Solution: Use a Domain User to start the AFW Security Client Service so that this service can obtain the user objects from Active Directory for all IP.21 Users.
KeyWords
framework
netware
Keywords: None
References: None |
Problem Statement: This knowledge base article describes the steps required to manually replace your existing files with the files from the pre-v2004.2 Aspen Security memory leak patch. | Solution: If some of the patch files didn't get installed successfully you can extract them from the patch executable then replace them manually. To do this:
? There is code in the memory leak patch to stop both the IIS Admin service and the AFW Security Client service. Therefore, you should manually stop both ... |
Problem Statement: Microsoft issued the following security warning today, and we recommend that you install their patch to all of your NT 4 or Windows 2000 Web Servers using the Microsoft instructions provided below. | Solution: Please, apply the patch for Security Bulletin MS01-033 "Unchecked Buffer in Index Server ISAPI Extension Could Enable Web Server Compromise" to your NT4 and Windows 2000 web servers immediately! The bulletin and patch are posted at
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bu... |
Problem Statement: This knowledge base article describes how to determine if a model is executed using Aspen PIMS-AO. | Solution: Aspen PIMS-AO is enabled or disabled by a checkbox that is set by the user. You can choose to execute a PIMS model using PIMS-AO by either method described below:
1. Check the Use Advanced Optimization option and by selecting Advanced Non-Linear (XLP) in the Model Setting General |General tab as shown below,... |
Problem Statement: When the license key expires, users update their FlexLM License Management Selector to point to a new updated license key. However PIMS still issues a warning about the key expiring. | Solution: Workaround: Using Windows Explorer, search entire machine for any old license key files (*.lic). Delete or rename any old license key files. Apparently PIMS is performing it's own search and will find the old keys, even when the FlexLM License Management Selector is pointing to the new key.
Development is wor... |
Problem Statement: Can I install Aspen Framework without having Visual Source Safe installed? | Solution: Aspen Framework can be installed without already having Visual Source Safe installed. Visual Source Safe is required only if one is planning on using the File Repository feature of Framework. If one changes one's mind and decides to use the file repository some time after the initial install Framework, then i... |
Problem Statement: The last step of the Framework Post Installation procedure is to test the Business Process Explorer (BPE). The configuration of the Microsoft Internet Information Server (IIS) on some Framework servers may cause BPE to fail during this step. In these cases, BPE will freeze before its display pane is ... | Solution: Make sure the AspenTech Virtual Directory underneath the Default FTP site was successfully created during the installation process. This directory should have been created when the Internet Server Configuration Tool was run during the first step of the post installation procedure. This utility is located unde... |
Problem Statement: Why would calculations using data from PREP sheet potentially produce wrong results when OXE (Orion Excel Emulator) is turned on? | Solution: If the PREP sheet is OXE, APS will write out to Excel only at the end of simulation, not for every time period. Therefore if there are any calculations based on updated data from PREP sheet, they will most likely produce wrong results.
In order to write out to Excel for every time period with OXE there needs ... |
Problem Statement: When loading Aspen SCM cases off of a file server, I am experiencing very long load times. | Solution: Long network load times were isolated down to an incompatability with Aspen SCM and cc:Mail. The offending parameter is set by cc:Mail at load time, but probably is not limited to cc:Mail since it is a registry setting utilized to control data movement. The parameter is:
Hkey_local_machine\system\currentcontr... |
Problem Statement: I am trying to have a message display with my sleep command in SCM running on Windows. The message does not appear. | Solution: The SLEEP command instructs SCM to pause for a specified number of seconds between commands. Execute in macros and rules. A common use of SLEEP is to execute commands that require a response from another system.
Switch #18 in the session control window defines the default number of seconds for the SLEEP comma... |
Problem Statement: Which patches are available through the Aspen Update Center? | Solution: Only Cumulative Patches (CP) for each Aspen Product can be downloaded through the Aspen Update Center.
All Emergency Patches (EP) or hotfixes cannot be downloaded through the Aspen Update Center and have to be downloaded manually from our Support Site’s Patches page: http://support.aspentech.com/webteamasp/My... |
Problem Statement: Where does Aspen SCM store the Options --> System settings? | Solution: The Options --> System settings is a property sheet dialog with four property pages: System, Files, Editors and Window Attributes .
Settings of above properties are stored in three places. Among them, two are stored in the registry and one in the SystemOptions.fmt file.
The two registry locations are
HKEY_CUR... |
Problem Statement: How do I allow my customers to enter a PO(Purchase Order) number that will be attached to the order when it is delivered in Aspen Retail? | Solution: In order to allow a customer to enter a purchase order number on the ivr when placing orders, make the following configuration change through the RETIVR.ini:
; Set PONumber=1 if we want to prompt the user to enter a PONumber ; Set PONumber=0 if we do not want ot prompt the user to enter a PONumber
Keywords: P... |
Problem Statement: Sometimes companies have expressed the desire to allow their customers the ability to transfer to an operator without logging into the system first. This is particularly useful if the customer has forgotten their login id or pin number. | Solution: In order to allow your customers to do this, you should make the following configuration change in the IVR:
1 = (Default) allows transferring to an operator before login. ; 0 = not allow transferring to an operator before login.
OperatorBeforeLogin=1
Keywords: transfer, operator
References: None |
Problem Statement: Installation of Aspen SCM fails with an error message i.e. "There was a problem with configuring Aspen SCM. Return code is 1620" | Solution: The error message "Return Code is 1620" usually means the installation package could not be opened, this could be a problem with the DVD ROM or a bad DVD disk.
To know more details about the error code, please visit the following Microsoft article that describes list of error codes and error messages for Wind... |
Problem Statement: While there is quite a bit of information in the Aspen DPO HELP about automation and the various commands, it is sometimes helpful to have an example to work with. | Solution: Attached is an example file. There is detailed information about the specific commands in the Aspen DPO HELP file - look in the Table of Contents page under AUTOMATION.
Keywords: automation
References: None |
Problem Statement: Can you provide a simple distribution optimization problem to understand the matrix formulation in Aspen Petroleum Supply Chain Planner (PSCP)? | Solution: A typical PSCP model structure consist of nodes and arcs. At any node (location) the materials may be:
? Acquired by purchase or production ? Supply; Recipe & Operations
? Consumed in production of other materials ? Recipe & Operations
? Transported in from another node ? Transport, Segment
? Transported out... |
Problem Statement: Why does the IVR sometimes allow same day orders in the same segment for some customers? | Solution: There are a few things to check, starting with the more common causes:
Check the customer setup and make sure that LEAD TIME CHECK checkbox is enabled (see attached screen snapshot)
Check the terminal setup to be sure the time zone hours are setup properly (see attached screen snapshot)
Check the ORDER.INI fi... |
Problem Statement: In implementing or maintaining the Aspen IVR system, one often has to deal with different telephony parts (dialogic card, PBX, Ominvox, etc). It would be very helpful to understand what is the relationship between these parts and Aspen IVR and what AspenTech supports. | Solution: Basically, your telecom provider will provide the telephony hardware and PBX switches. You would have to purchase the dialogic cards and Omnivox from a third pary vendor or from Apex (AspenTech partner). AspenTech customer support provides the support on Aspen IVR. If you purchase Omnivox from Apex, but throu... |
Problem Statement: The Start and Stop buttons on Line Manager are grayed out | Solution: See attached document for solution and screen shots
KeyWords
Line Manager Apex IVR
Keywords: None
References: None |
Problem Statement: How do I prevent the IVR from reading the trigger date back to the customer? | Solution: In order to prevent the IVR from reading back the trigger date to the customer, the following ini file entry should be configured in the RETIVR.INI
; 1 = speak, 0 = no, default = 0
SpeakTriggerDate=1
Keywords: trigger, trigger date, IVR
References: None |
Problem Statement: How do I change the unit that is read back to my customers on the IVR from Gallons to Liters? | Solution: The default voice file that will be read back through the IVR is "Gallons". In order to make the IVR read back the voice prompt for liters, the following change should be made in the RETIVR.ini:
; 0 = say "gallons"
; 1 = say "litres"
VolumeUnit=0
Keywords: Gallons, Liters, Unit, IVR
References: None |
Problem Statement: Startup Service for IVR 7.5 Does Not Start Up On Reboot When It is Set on Automatic | Solution: The problem maybe that the USER ID that is on the services PC does not have the service rights to start the startup service. Here are some screen shot to help you see if the ID has the rights. Version 7.5 only works on OS W2000 and XP so these screen shots are from W2000, Go into the Administrative Tools/Loca... |
Problem Statement: Getting a UUID error | Solution: Copy all of the IVR log .TXT files into another folder and restart the IVR. This should fix the UUID error
KeyWords:
UUID
IVR
Keywords: None
References: None |
Problem Statement: How can we improve solutions calculated by the SEARCH algorithm? | Solution: By adding more flexibility we can potentially have better solutions. How can we get more flexibility?
Splitting activities - SEARCH (using M JIT) calculates a single JIT bound for each activity. If activities are long then they have a JIT bound at the point where the first material is required. Splitting acti... |
Problem Statement: How can I use the functionality that will make the IVR stop taking orders for customers after a shift maximum has been reached? | Solution: In order to have the IVR calculate the amount of manual order hours entered per shift, the following ini setting needs to be set in the RETIVR.ini:
; 1 = Do the TruckHoursPerShift check for New Manual ORders / Modify Manual Order ; 0 = Don't do the TruckHOursPerShift check
TruckHoursPerShiftCheck= 1
Keywords:... |
Problem Statement: How can I set up the IVR to use more than 1 language on the same machine? | Solution: Please see attached document Two_Language_IVR_Document.doc
Keywords: IVR, Language
References: None |
Problem Statement: How many product categories can be set up in the IVR? | Solution: They are limited to 9 product categories, but they can have unlimited products under each category.
For example,
Unleaded Gasoline A
Unleaded Gasoline B
Unleaded Gasoline C
All three of these product types could be set up in retail under separate product codes. Since of each of these products is unleaded they... |
Problem Statement: Will changing the name of the machine Aspen SCM is installed upon affect the license? | Solution: Changing the name of the machine where Aspen SCM is installed will have no effect on the license. HOWEVER, it will affect the "Chesapeake Distributed MIMI Request Broker" service. To prevent this problem, you can reinstall Aspen SCM after changing the name.
There is also a shorter way to fix this problem, but... |
Problem Statement: The IVR hangs up or gives an error message when trying to transfer a call to the operator (by typing *#0). | Solution: Possible trouble spots could be:
-missing or invalid entries in the termphone table.
the definitions for call transfer in the ORDER.ini file.
missing couldnotconnect.vox
Invalid Phone Entries:
The IVR will terminate the call or give an error message if a valid number is not entered on the Terminal setup form.... |
Problem Statement: How do I turn on the ability to confirm deliveries through the IVR? | Solution: The following setting in the RETIVR.ini needs to be configured to allow the confirmation of deliveries through the IVR:
; Set LoadConfirm=1 if we want to make the Load Confirm option available
; Set LoadConfirm=0 if we do not want to make the Load Confirm option available
Keywords: load confirmation, delivery... |
Problem Statement: Which version(s) of MapPoint work with Aspen Petroleum Supply Chain Planner V7.3.1 on Windows 7? | Solution: Aspen Petroleum Supply Chain Planner (formerly called DPO) V7.3.1 and V8.0 only work with MapPoint 2006 or 2004. Later MapPoint versions are not supported.
Keywords: -MapPoint
-Software requirements
References: None |
Problem Statement: How do I customize an ASP page in E-Chain: | Solution: Attached is a document specifying the requirements for an ASP page that the client can develop themselves to allow for encryption/decryption or any other customizations they wish to make. The document also contains an example of such an ASP page. The details are in the attached document on the customizable fi... |
Problem Statement: How to turn on Debugging for Apex Omnivox Software | Solution: 1. Go to the \usr\apex\logdata dir and delete all the debuglog* files.
2. Go to OmniVox, System, Line Manager, Debug Level, Click on All on, All Lines and Check Put debug into file.
3. Go to Omnivox, Monitor, Lines. Generate the calls.
4. Now go to the \usr\apex\logdata dir. There will be a debuglog.x where x... |
Problem Statement: How do I modify the IVR to allow a customer to lock the trigger dates on orders? | Solution: In order to allow your customers to lock the trigger dates on orders through the IVR, you will need to modify the following setting in the RETIVR.INI:
; 1 = lock, 0 = no lock, default = 0
Keywords: trigger, lock
SetTrigLockOnChange=0
References: None |
Problem Statement: What does the Lead Time check box for EChain perform? | Solution: If the Lead Time check box is selected in Customer Setup, this will enforce the cutoff rules configured in the LTConfig.ini file. These rules are around allowed ordering times and days in the future. If this box is not selected, customers may be able to order for almost any time.
In general most Companies usi... |
Problem Statement: What does the Lead Time check box for IVR perform? | Solution: Under Customer Setup, the Lead Time check box allows the IVR to control whether the caller will be required to abide by the rules surrounding order placement configured within the LTConfig.ini configuration file. If this check box is not selected, the caller is free to call for an order at any time.
Keywords:... |
Problem Statement: : | Solution: PIMS allows for some qualities to be handled gravimetrically while others are handled volumetrically. This only applies to specification blending, however. Through the use of table WSPECS, qualities in specification blends can be blended on alternate bases. Remember, all blending in PIMS is done on a volume b... |
Problem Statement: If a model is setup with a swing stream between the Atmospheric Gasoil and the Atmospheric Resid cuts, the vacuum unit will not be in material balance if any of the swing stream drops down. The issue is that PIMS does not have a composition of the swing stream in terms of the Vacuum gasoils. Therefor... | Solution: This can be fixed by manually entering data that indicates the swing stream is composed of Light Vacuum Gasoil. This is done in Table ROWS with the following entry.
TABLE ROWS
TEXT
SCD1GR-
RLV1AR1 Fraction LV1 in AR1
-1
NOTE: Above example assumes the crude unit is SCD1, Swing cut is GR1, Light Vacuum Gasoi... |
Problem Statement: A property is correctly set up to be recursed, yet the model solution always indicates the recursed property value is zero. | Solution: One of the places this property was recursed was within a submodel. This particular submodel was a delta based model with shift vectors and some of the shift vector columns had hard-coded entries into the property's recursion row. These shift vectors had not been designated as FREE. This caused PIMS to calcul... |
Problem Statement: In periodic models (PPIMS), there might be a need to set up capacity constraints that span over several or all the periods. Also, these constraints might be defined for the total number of days of all periods, instead of a per day basis. How do you set up these type of constraints? | Solution: To set up this constraint, you have to define a Capacity Row (e.g. CCAPPTL1) in Table CAPS and in Table ROWS, and use the full, period-specific names of columns that you want to put the limit on (e.g. SCCUBP21 refers to the activity of column BP2 of submodel SCCU in period 1). If you wish to constrain the sum... |
Problem Statement: : | Solution: The design of the original PIMS crude still architecture was based on the assumption that each atmospheric crude distillation column had its own dedicated vacuum distillation column. That dedicated column would only process the atmospheric tower bottoms of a single crude still.
The challenge in the PIMS syste... |
Problem Statement: How can I use the PIMS Submodel Calculator to evaluate Crude Units? | Solution: Let's say that you have a crude Unit defined in table CRDDISTL called CD1. When you open the Submodel Calculator and chose submodel CD1, you will not see data.
To solve this, you need to create the !SCD1.xls crude unit file; this file is created by PIMS to show the submodel structure of the Crude Units as bui... |
Problem Statement: We want to capture the value of property PR1 of material MT1 and transfer that value to a different property, PR2, of the same or different material, MT2. | Solution: A PCALC Analog: Transferring a property value from one material to another, but with a different property name
Keywords: None
References: None |
Problem Statement: The CRDQUAL and CRDPCALC tables, under the Distillation branch of the model tree, are used to identify default qualities for crude streams. Tables CRDQUAL and CRDPCALC are similar to a blending static data table in form and content. Data in these tables will not replace any preexisting data in the AS... | Solution: The way Table CRUDQUAL and CRDPCALC work is as follows: these tables are the last resources for PIMS to retrieve static property data for Crudes whose properties are not provided in Table Assays. So it will take these values if they are not available in table Assays.
However, to make these tables work, it is ... |
Problem Statement: How how can one set up in PIMS a property calculation in which a property of one stream is a linear function of different properties of other streams? In other words, how can one set up the following:
(Q1 of XXX) = a*(Q2 of YYY) + b*(Q3 of ZZZ) + c | Solution: Assumptions:
? Stream YYY has property QQ2 recursed.
? Stream ZZZ has property QQ3 recursed.
Solution -- please see the attached Excel document:
1. Create a dummy submodel -- we will call this SQ1X. This is referred to as a "dummy" submodel because it exists only to do this calcul... |
Problem Statement: : | Solution: Companies that engage in selling products manufactured according to specifications sometimes have trouble making that product to the specifications required. They produce off spec product that must be disposed of by the marketing department, or rerun in the process. Many times the marketing department is the ... |
Problem Statement: We recently received some interesting questions from a customer about RVP indices for gasoling blending. Our resident blending expert, John Stommel, provided answers that were good enough to share here in the PIMS Knowledge Base. Please read below... | Solution: What exponent (p1)in the formula for calculating RVP index (RVI=RVP^p1)would you suggest?
>> We see clients using exponents between 1.0 and 1.25. The selection of correct exponent usually involves "hand blends" or experimental data.
Would you use any additional corrections (bonus) for components with very hi... |
Problem Statement: : | Solution: Many times it is necessary to carry the components of a stream as percentage component qualities. The stream must be "depooled" to get access to the amount of individual components. This chapter details the pooling and depooling of streams containing their composition as qualities.
KeyWords:
recursion
poolin... |
Problem Statement: How do I change the name of a report like fullsolution via OLE automation? | Solution: You can manipulate the report names by changing the text values of the corresponding variables. To change the name of the full solution files use the variable "FullSolutionReport" and change its text value as shown below:
BOK = iPimsWin.SetStringSetting("FullSolutionReport","NewName")
where,
BOK is a declared... |
Problem Statement: : | Solution: There are some situations that cause a change in the normal approach of modeling specification blends. The representation of governmental regulations in an LP model is such a situation. One specific example comes to mind with the reformulated gasoline representation. The regulations are open to interpretation... |
Problem Statement: When running a global model, PIMS generates an error which looks like this:
Unable to find or read file D:\ .....\usermodel_out.txt.
Where "usermodel" is a PIMS-SI server name (such as Excel file name) and "D:\..." the file location. | Solution: Duing PIMS execution, calls to PIMS-SI create intermediate text files. If the global model detects PIMS-SI calls in a local model but is unable to locate or read these text files, it generates the error above. Here is what you can do
Make sure that the Perform Recursion setting under Model Settings in the loc... |
Problem Statement: How should we use Table PERCASE? | Solution: Table PERCASE is used to simulate different periods during case stacking. In other words, Table PERCASE creates cases that represent user-defined periods.
Table PERCASE is a feature in standard Aspen PIMS, not multi-period Aspen PIMS, or PPIMS. An example is given below:
TABLE PERCASE
ROWNAMES
TEXT
CASE... |
Problem Statement: : | Solution: There are situations where a process has its capacity dependent on a quality of the feedstock to it. This is slightly different from the capacity being dependent on the process, such as reforming.
In situations where there are quality dependent capacities, the goal is to have PIMS generate a coefficient into ... |
Problem Statement: Most PIMS users know about Table GROUPS, but there is often confusion about how to assign the members to the group. For feedstocks, for example, when does one use the GROUP column in Table BUY? When does one list the member materials as columns in Table GROUPS?
Please note, the statements made in thi... | Solution: The short answer is that it depends on the purpose of the group. Is the group being created for the purpose of reporting? For constraining? For both purposes?
Grouping Materials for Reporting
The most common purpose for defining a group of materials is to display them in a subsection of the Material Purchases... |
Problem Statement: Aspen PIMS ???I?u?????h?
?U?? Aspen PIMS ?I?>?e?c???\?S???[?V?????t?@?C???I?????C?I?????E???|?[?g???e???B | Solution: Aspen PIMS?I?u?????h?BLNSPEC?E?e?`?????a?e?E???????A?A?vZZ???e?BRVP??RVI???a?E???e?B?a?????[?U?[??XRVI (MAX RVP index spec)?I?????E?C???f?b?N?X?Aspen PIMS?I?C???f?b?N?X?RVI??RVP?I???u?????|?[?g???e?B??????RVP?IRVI?C???f?b?N?X???c?vZZ???e?e?B?@?a?????[?U?[??XRVP (MAX RVP spec)???e?`?????e??Aspen PIMS?IRVP???X?... |
Problem Statement: PIMS generates Process Submodel Summary Report for Crude Distillation Units (e.g. SCR1, SCR2).
The utility consumption in that report is sum of atmospheric and vacuum units.
Can Aspen PIMS generate separate utility consumption for CDU and VDU? | Solution: PIMS can generate separate reporting for CDU and VDU separately in Full Solution Report.
REPORTnn rows in table CRDDISTL will generate additional reports in Process Submodel Summary.
Please look at the example as follows.
* TABLE
CRDDISTL
*
Crude Distillation Map
TEXT
CD1
CD2
CD3
*
*
ATMO... |
Problem Statement: In a feasible solution of a PPIMS (or MPIMS) model, some period-closing inventories appear to be violating specified MIN or MAX. This can occur when modeling volume-based inventories in a weight-based model. | Solution: The apparent inventory bound violations are an artifact of using volume-based inventories with a weight-based model.
Suppose we are working with a weight-based model. In this model, we have a material, MTL, that is inventoried on a volume basis. The entry for MATL in Table PINV would be like the following:
... |
Problem Statement: : | Solution: Many times it is desirable to be able to calculate one stream quality from another stream quality in your model. If the formula relationship is known there is a high probability that the relationship can be modeled using PIMS Distributive Recursion technology and automatic property propagation technology.
Ke... |
Problem Statement: : | Solution: When the simplex procedure is used to solve the linear programming matrix, there is additional economic information available that may be of interest. The most obvious of the information are the shadow prices (Pi values) that appear with the constraints (equations) or rows of the solved model.
These "shadow p... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.