question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
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Problem Statement: Infoplus.21 Tag Configuration - Excel add-in:
Is it a part of Aspen Infoplus.21 Administrator or Aspen Process Explorer setup? | Solution: It is part of the Aspen Process Explorer setup package.
atip21config.xlam and atip21config.xla are listed in the Aspen Process Explorer package.
Keywords: Infoplus.21
IP21
Tag Configuration
Excel Add-In
References: None |
Problem Statement: How can I stop having warnings in the “Inlet piping non recoverable pressure drop”? | Solution: This kind of warning is generated during the calculations if the pressure drop in the inlet piping to a relief valve exceeds this percentage of the relief valve (set pressure). If the Gauge check box is selected, the percentage will be calculated using gauge pressure.
If you want to see the impact reflected i... |
Problem Statement: The VBA code that worked with an .fnw case no longer works with Flare System Analyzer files created with V7.3 (fnwx format). | Solution: Any VB sample code that involves opening a Flare System Analyzer case will not work for .fnwx files. This is a known behavior caused by the OpenModel procedure such as:
FlarenetApp.OpenModel ThisWorkbook.Path & "\" & filename
This procedure only works with .fnw and .fnwxml files. So, the workaround in this ca... |
Problem Statement: New Automation Methods, logs and routine for Aspen Refinery Multi-Blend Optimizer(MBO) v7.3. | Solution: Some Automation methods, logs and routine have been added in MBO in v7.3:
1. Automation errors are now logged in a file located in the AutomationErrorLogs folder found under your working directory. The name of this file corresponds to the date/time the errors occurred. In addition, the following automation me... |
Problem Statement: Changing the atmospheric pressure under the External Conditions section of the General tab on the Calculation Options Editor does not reflect on the gauge units. | Solution: The definition of atmospheric pressure is fixed for gauge pressure calculation. There is no option to change it in Flarenet. What you input under Options is the outlet pressure. If you simulate a pipe network, which has a different outlet pressure than 1 atm, you will specify that specific outlet pressure in ... |
Problem Statement: What is the usage of the DRU Stream option inside a material stream? | Solution: This option is applicable only for data reconciliation problems. The DRU stream is used for data reconciliation to hold different states of streams. During data reconciliation, measured data of DCS tags can be obtained under different stream states (for example, temperature or pressure). The DRU stream can ... |
Problem Statement: How does Aspen Refinery Multi-Blend Optimizer (MBO) calculate the Available Volume for a Component tank in Single Blend Optimization (SBO) dialog box? | Solution: Single Blend Optimization in Aspen Refinery Multi-Blend Optimization uses the trend limit Min and Max to calculate available volume for Component tanks. See the example below for more details:
In this case there is no variable trend limit and it is using the tank default which is 80 (TBUT tank). The availab... |
Problem Statement: We have 2 event screens in our MBO demo model: ‘Gasoline Blending’ and ‘Dist and FO Blending’. Whenever ‘Gasoline Blending’ events are published, all the information from _TANK_MBO gets replaced by ‘Gasoline Blending’ data. If 'Dist and FO Blending' events are then published, the _TANK_MBO data from... | Solution: There are two workarounds which allow the user to publish without worrying about the sequence:
1. Add all the tanks in both event screens to the control variable lists. In the first event screen, hide the tanks from the second events. Do the same for the second event screen by hiding the tanks from the first... |
Problem Statement: An objective function option has been added that minimizes the deviation of blends with the same product tag. This function's purpose is to minimize operational variation of one blend to the next for the same product. The acceptable deviation penalty is user defined. | Solution: The Recipe Stabilization is new to Aspen Refinery Multi-Blend Optimizer V7.3. This feature minimizes the recipe differences among blends that belong to the same grade (product code).
The Recipe Deviation Penalty and Include Fixed Blends options have been added to the Settings dialog box Blending tab.
The Reci... |
Problem Statement: Is it possible to launch the execution of the sheet INIT in Aspen Refinery Multi-Blend Optimizer (MBO)? | Solution: If you want to use INIT worksheet (Units.xls) to do some initial calculation, you can add a record in CONFIG table called USE_MBO_INIT value =Y, as shown:
Keywords: -CONFIG
- Units.xls
References: None |
Problem Statement: Aspen Refinery Multi-Blend Optimizer includes a new feature minimizes the recipe differences among blends that belong to the same grade (product code) called "Recipe Deviation Penalty". | Solution: Recipe Deviation Penalty is a new Aspen MBO feature that simultaneously minimizes the recipe differences among blends that belong to the same grade (product code). This is accomplished through a novel optimization algorithm that allows the user to control the extent of this reconciliation via a penalty facto... |
Problem Statement: Please recommend property package for Ammonia (NH3) / Water (H2O) system. | Solution: Peng-Robinson can handle simulations with ammonia. The final choice of property package, however, will depend on your specific process (i.e. other components in the simulation and conditions). The limitations on conditions for each PR are explained well in the Simulation Basis Manual - Appendix A.
In a system... |
Problem Statement: How do I resolve "Error Code: 0x42C" when installing Aspen Manufacturing Master Data Manager? | Solution: After reviewing the event viewer:
The MS DTC log file cannot be found. After ensuring that all Resource Managers coordinated by MS DTC have no in-doubt transactions, please run msdtc -resetlog to create the log file.
Run "msdtc -resetlog" in command prompt, and this will resolve the problem.
Keywords: None
... |
Problem Statement: When trying to import or generate an XML file with the Bulk Load Excel file (.xls) you may get the following error message:
Import XML Error: 429 -- ActiveX component can't create object
The OS is MS Windows 7 and the MS Office version is 2010.
This Knowledge Base article provides steps to resolv... | Solution: Most likely the problem is that Window 7 might be missing the MSXML4 components. Please try installing these from this link:
http://www.microsoft.com/en-us/download/details.aspx?id=15697
Keywords: installation, requirements, prerequisites
References: None |
Problem Statement: What's New in Aspen Fired Heater V7.3 - Additional correlations for gas-side heat transfer | Solution: An option to select the ESCOA or HTFS3A correlations in addition to the preexisting PFR correlation for gas-side heat transfer to high finned tubes has been added to FiredHeater for V7.3.
Keywords: ESCOA, HTFS3A, correlations, PFR correlation, gas-side heat transfer
References: None |
Problem Statement: What's New in Aspen Fired Heater V7.3 - Specification of fouling factors for tube-groups and convection banks | Solution: Tube-side and gas-side fouling factors can now be specified separately for each tube-group and convection bank. This allows the user far greater flexibility than earlier versions which were restricted to one tube-side value for each process stream and a single gas-side value for the heater. If desired, by def... |
Problem Statement: Heating value in Volume Basis unit is incorrect in Aspen HYSYS V7.3. How do I correct this?
When you enter the properties page in the stream this gives the heating value in volume basis as highlighted below.
The Unit is incorrect in V7.3. The reported value is in Molar Basis (kJ/kgmole) instead of MJ... | Solution: To fix the unit inconsistency for this heating value the user can remove this correlation by clicking on X as highlighted below and add this from the Gas properties by clicking on the Plus (+) symbol.
The added correlation for heating value will be correct.
Note that this inconsistency is only in V7.3. Thi... |
Problem Statement: What's New in Aspen Air Cooled Exchanger V7.3 - Active Input Checking | Solution: Aspen Air Cooled Exchanger V7.3 now has the same input functionality as Shell and Tube and other heat exchanger programs. With each new input, all defaults are recalculated, and all inputs are rechecked. Mandatory inputs display with a blue-green background until a value is supplied. If any input value would ... |
Problem Statement: This Knowledge Base article provides steps to add a comment to a Batch Profile Monitoring plot. | Solution: In order to add a comment to a Batch Profile Monitoring plot please follow the steps below:
1. Right click in the plot area and click Profiles... in the Context menu
2. Right click on the profile you want to add a comment to and click Profile Details...
3. Click the Comments tab
4. Right cli... |
Problem Statement: In SQLplus menu 'View| | Solution: Depending on the operating system you can find the MSWINSCK.OCX under the
Windows XP and 32bit machines
C:\windows\system32\
Windows 2008 , 7 and 64bit machines
c:\Windows\SysWOW64
You can register the winsock by starting a Command Prompt.
To do this
1. Go to Start and Run and enter the cmd
2. Enter the comma... |
Problem Statement: What's New in Aspen Shell & Tube Exchanger V7.3 - Updated database for lowfin range internal enhancement data for Wolverine tubes | Solution: The input form for Wolverine tubes has been extended so that tubeside heat transfer and pressure drop data for any Wolverine enhanced tube type can be entered. Previously only a limited range of Wolverine tube data could be accessed from an internal databank.
Keywords: Database, lowfin, Internal enhancement d... |
Problem Statement: The subgroups for Q_XBarS21Def records are not being created when the Q_STD_SubGroup_Size is set to 1. | Solution: Set the Q_STD_SubGroup_Size to a value greater than 10 will allow the subgroups to be created. The minimum Q_STD_SubGroup_Size for Q_XBarS21Def records is 10. This requirement is due to the Standard Deviation calculation which is considered unreliable for less that 10 values.
Additional Information:
There are... |
Problem Statement: An existing falling film evaporator exchanger has a tube layout like that shown on the right below.
Specifying the shell inside diameter the tube diameter and the tube pitch running Aspen Shell & Tube Exchanger yields a pass arrangement as shown on the left.
How do I make a tube arrangement match... | Solution: Starting with Aspen Shell & Tube Exchanger V7.2, users have immense flexibility in specifying the tube layout for rating or simulation cases. The following steps illustrate how you can match the layout shown on the right with a few simple changes.
1. Go to Baffles/Supports | Baffles: Set the baffle cut to 17.... |
Problem Statement: What's New in Aspen Shell & Tube Exchanger V7.3 - Improved method for handling the viscosity of two liquid phases | Solution: An improved method has been incorporated for calculating the effective viscosity of two immiscible liquid phases, usually oil and water. There is a new prediction of the inversion point at which the continuous phase changes from water to oil, with the result that the oil dominant region will extend to lower o... |
Problem Statement: The "Load Snapshot..." menu choice in the Aspen InfoPlus.21 Administrator, which is normally available as a right-click menu choice from the icon that represents a particular InfoPlus.21 database, is not available (it is grayed out). Why is this choice not available? Note that this happens on a runni... | Solution: Beginning with version 2006.5 of InfoPlus.21 improvements have been made to make the startup of InfoPlus.21 faster. As a result users are not allowed to load a snapshot into a running InfoPlus.21 system. Users may specify which snapshot should be loaded on the startup of the system by modifying the command li... |
Problem Statement: What's New in Aspen Plate Fin Exchanger V7.3 - Stream Names | Solution: New input added to Input | Problem Definition | Process Data tab.
You can enter a Stream name to help you relate stream number to process fluids. The name is repeated on various other pages of input or output. When data are imported from Process Simulators, names from the simulator should be picked up autom... |
Problem Statement: In Aspen Scheduling Insight Planning Board (SIPB), clicking on Problem Report icon leads to an unknown URL.
1. Click on the Problems Report icon.
2. IE pops up a new window and re-directs to an unknown URL.
The URL reported is http://np-scp/ReportServer/Pages/ReportViewer.as... | Solution: Problems Report need SCA (Supply Chain Analytics) support. SCA must be installed and configured.
Keywords:
References: None |
Problem Statement: Are internal state relationships perserved when MIMO is converter to FIR? | Solution: No, the internal relationship is not preserved when MIMO applications are converter to FIR. In the conversion to FIR, all state information is lost. Only the dynamic relationship between the inputs and outputs is retained.
Keywords: None
References: None |
Problem Statement: What's New in Aspen Plate Fin Exchanger V7.3 - UA Types | Solution: New input was added to Input | Program Options | Thermal Analysis |Heat Transfer/Pressure Drop tab.
The simple UA value for an exchanger is the heat load divided by the mean temperature difference between hot and cold streams. Since stream temperatures depend not only on enthalpy (heat load) but also pres... |
Problem Statement: The user is able to log on to SIPB and open a schedule, but when the user clicks on an activity an ?Error on page?message is displayed which has the following details: | Solution: To resolve this, you need to modify the SIPB application pool from "default" to "AspenAppPool" using the following steps:
1. Open IIS manager
2. Navigate to ?wpbgui_1? Note: wpbqui_1 is an example representing the Planning Board GUI.
3. Right click, select Manage Application, select Advanced Setti... |
Problem Statement: What's New in Aspen Plate Fin Exchanger V7.3 - Layer Schematic | Solution: New schematic was added to Input | Exchanger Geometry | Layer Types tab
The layer type schematic diagram is a simple representation of all layer types, showing the location of all layer elements in each type as a series of colored rectangles. It gives an accurate representation of the specified length of al... |
Problem Statement: How can I change the font size for the activity label in Aspen Scheduling Insight? | Solution: /Work-Around
The yellow pop-up label font sizes are not configurable.
The only way to have it increase, is to use the ZOOM keys within IE8 i.e. CTRL+PLUS and CTRL+MINUS. See IE short-cuts from http://support.microsoft.com/kb/306832.
Keywords: None
References: None |
Problem Statement: What's New in Aspen Plate Fin Exchanger V7.3 - Stream Numbers | Solution: New input was added to Input | Exchanger Geometry | Distributors tab.
Redistributors and intermediate distributors are identified by a distributor number, unlike main inlet and outlet distributors, which are identified by a stream number. This means that a stream can in principle have multiple redistributio... |
Problem Statement: What's New in Aspen Plate Fin Exchanger V7.3 - Results Plots | Solution: Additional tabs were added to the Results sections to allow plotting of results:
? Results | Calculation Details | Stream Details | Stream Plots
? Results | Calculation Details | Stream Details | Layer Plots
? Results | Calculation Details | Temperature and Qualities | Temperature and ... |
Problem Statement: Cannot print from Aspen Scheduling Insight Planning Board (SIPB). SIPB does not create the expected .PDF files in PDFFiles folder and the SIPB interface does not return any error messages. The correct PDF driver is installed. | Solution: 1) Ensure you have downloaded the correct eDocPrintPro software and installed it.
a) Click Print Preferences and open the Destination tab.
b) Set the Destination Type to PDF.
c) Set the Saving mode to Use - no Dialog - with preset Folder and Name.
d) Ensure that the Destination folder poin... |
Problem Statement: What's New in Aspen Plate Fin Exchanger V7.3 - Export of Process and Physical Properties in a PSF format file | Solution: New input was added to Input | Program Options | Calculation Options | Calculation tab.
The PSF file contains the process and properties information in the current PlateFin case. It is created in the same directory and with the same name as the current case, but with the extension PSF instead of EDR. PSF file... |
Problem Statement: What is "OPB_PERF_COUNT" table and can its content be deleted safely? | Solution: The table OPB_PERF_COUNT consists of the session performance details. In PowerCenter versions prior to 8.5.1, this information is captured only if the session is enabled to collect performance data option. In PowerCenter 8.5.1 onwards, by default, the performance statistics are stored in this table.
OPB_PER... |
Problem Statement: What's New in Aspen Plate Fin Exchanger V7.3 - Export of Process and Physical Properties in a MUI format file | Solution: New input was added to Input | Program Options | Calculation Options |Calculation tab.
An MUI file is the input file for the heritage MUSE program for plate-fin heat exchangers. Since PlateFin can open (import) an MUI file, generating an MUI file to input to MUSE makes it easier to cross-check the two progr... |
Problem Statement: What versions of Informatica are supported with Aspen Supply Chain Connect (ASCC) V7.1? | Solution: Refer to the table below for ASCC and Informatica supported versions:
Aspen Supply Chain Connect
Informatica Note
V7.1
Informatica 8.1.1
V7.2
Informatica 8.6.1
V7.3
Informatica 8.6.1
Note: Informatica software is comprised of:
? Informatica 8.1.1
? Informatica SAP-Connect 8.1.1
? Infor... |
Problem Statement: Recently the ASCC V7.3 createASCCGrants_ORA script was modified because it didn?t work correctly for Oracle 10g. The change fixed the issue with Oracle 10g and above but has instead created an issue when Oracle is less than 10g.
FOR all_procedures_row IN (SELECT DISTINCT object_name FROM all_procedur... | Solution: Oracle 9i or previous versions of Oracle are not supported. That?s because that OBJECT_TYPE is only available in the ALL_PROCEDURES as of Oracle 10g.
Keywords: None
References: None |
Problem Statement: What ports does IQview on a client machine use in order to communicate with IQ onlines? | Solution: IQview uses Corba/Dais Trader in order to communicate between the client and server machine. Please note that port 11002 is used by the Dais Traders services on the Client and Server machines to communicate with each other. However, the response back from IQlinksrv (Server) to IQview (Client) does not happen ... |
Problem Statement: The RTView bar or pie chart fails to display integer values queried from Aspen InfoPlus.21 through the SQL+ ODBC driver.
The same data (e.g. data obtained with the exact same query) displays successfully in other RTView dashboards (gauge,..). | Solution: The screenshot hereunder shows the default options of the SQLplus ODBC driver.
Note that the integer values are sent as characters by default. This is what the Pie chart and Bar chart controls do not support.
You can remedy the problem by UNCHECKING the ?Integers sent as Character? box and clicking OK.
As s... |
Problem Statement: What's New in Aspen Exchanger Design and Rating Product Family V7.3 - Support for MS Windows 7 64 bit Operating System and MS Office 2010 | Solution: Aspen Exchanger Design and Rating Product Family V7.3, including Aspen Air Cooled Exchanger, Aspen Fired Heater, Aspen Plate Exchanger, Aspen Plate Fin Exchanger, Aspen Shell & Tube Exchanger and Aspen Shell & Tube Mechanical can be run on the MS Windows 7 64-bit operating system and is compatible with MS Off... |
Problem Statement: It might be desirable to work with a state space model built using APC Builder in Matlab. For such situations, APC Builder allows the users to export the A, B, C, D matrices in the form of a .LSS file. However, the .LSS format is not supported in Matlab. | Solution: APC Builder does not inherently allow exporting the A, B, C, D matrices in a tab delimited format. Applying the plug-in attached to this solution adds the desired functionality to APC Builder. Please note that the plug-in will only work on a V7.3 CP4 system. Follow the instructions below to apply the plug-in-... |
Problem Statement: I created a new crude code CON, loaded the assay, and the data looked okay. But when I load the Aspen Petroleum Scheduler (APS) simulator, it creates a crude file CON$.crd with an extra "$". Is that okay, or is CON a reserved name in APS that should be avoided for crude codes? | Solution: In Aspen Petroleum Scheduler the "CON", "PRN", and "AUX" names are all reserved and therefore a "$" will be appended. We append a "$" because the operating system (OS) may get confused if we open a file name CON.crd, since "CON" is a pretty low level reserved word for the Console. If the "$" is not added to t... |
Problem Statement: This Knowledge Base article shows how to create an Operations Navigator website. | Solution: You May Follow these steps to create an Operations Navigator Website
1) Go to top site (click on the first tab)
2) Select Site Actions/Create
3) Click on ?Sites and Workspaces?:
4) Then create an Ops Nav site as follows:
Keywords: None
References: None |
Problem Statement: The RTView bar or pie chart fails to display integer values queried from Aspen InfoPlus.21 through the SQL+ ODBC driver.
The same data (e.g. data obtained with the exact same query) displays successfully in other RTView dashboards (gauge,..). | Solution: The screenshot hereunder shows the default options of the SQLplus ODBC driver.
Note that the integer values are sent as characters by default. This is what the Pie chart and Bar chart controls do not support.
You can remedy the problem by UNCHECKING the ?Integers sent as Character? box and clicking OK.
As s... |
Problem Statement: On rare occasions the "RBV Sync Tools" can encounter difficulties synchronizing Windows groups with Sharepoint groups and fails with errors like "Failed to import Domain Group into the SharePoint Group" or "The user does not exist or is not unique."
Possible causes for such problems are:
? sp... | Solution: The RBV Sync Tools is provided by AspenTech to facilitate synchronizing Windows groups with Sharepoint groups. However, this operation can still be done manually in Sharepoint to help avoid the above-mentioned problems.
The enclosed document describes with screen captures the manual procedure in Microsoft Off... |
Problem Statement: Could you provide scripts to convert an Aspen Petroleum Scheduler(APS) model database from MS Access to Oracle Server? | Solution: Scrips need to create Petroleum Scheduler tables in the Petroleum Scheduler database on the Oracle server (contained in the OrionOracleScripts.zip file):
1. Oracle_Create_Tables.sql: Run this script to create the necessary Aspen Petroleum Scheduler data tables in the appropriate format on the Oracle s... |
Problem Statement: Is there a limit on where they start the #INPUT section of the calculation (which row can they start it at). If you go above 250 rows, it is not recognize when you run simulator. | Solution: This is right .If the first # Key word (example #INPUT) is not found by the 250th row we ignore that sheet. Also we stop processing after the 2000 row.
In summary:
The first Key Word must be within the first 250 rows and all sections must be within the first 2000 rows of the spreadsheet.
Keywords: -Excel fil... |
Problem Statement: What is the meaning of filters selections that appear on Audit Inventories dialog box? | Solution: Audit inventories dialog box has some kind of Filters as shown:
Tank-Type Filter
? All Tanks: Select this option to display all tanks.
? Process Tanks Only: Select this option to display only process tanks.
? Crude Tanks Only: Select this option to display only crude tanks.
? ... |
Problem Statement: End of the 4 character limitation in the name of the streams, tanks, crudes, units, properties, etc ,in Aspen Petroleum Scheduler (APS) and Refinery Multi-Blend Optimizer (MBO) | Solution: About the feature
Prior to V7.3, tag names were limited to 4-characters. In V7.3, tag length was increased to 32-characters.
Known Exclusions
-Names of Aspen Calc functions limited to 20 characters.
-MATERIAL codes limited to 50-characters
-UNIT names limited to 31-characters
-Dialogs will allow the inserti... |
Problem Statement: Some newly created events also appeared in the "Unmatched Events" tab under the "Existing Events" block. My understanding is that the only events that should appear in this block are those that exist in the Aspen Petroleum Scheduler (Orion) database but not in the staging table (ORION_MGR_EVENT_IMPOR... | Solution: It is not a bug. Look at the check boxes at the top of the ?Unmatched Events? page.
These check boxes specify the criteria for flagging an event as unmatched.
Unmatched events are imported (staged) events and/or events for which the system could not find a match. The system automatically matches events from a... |
Problem Statement: Aspen Petroleum Scheduler (APS) and Refinery Multi-Blend Optimizer (MBO) now equipped with a new feature called "Excel Integration Utilities" that allow for quick updating of inventories, events, rundowns and assays\y data from Excel into the APS/MBO Database. | Solution: In October 2010, AspenTech implemented the Excel Integration Tools for importing inventory, event, component rundown and crude assay information directly from Excel into APS and MBO. The end users were provided a template for importing the data and the tools provided a method for validation of data before imp... |
Problem Statement: Is it possible to read period start and period end on a Calc Unit? | Solution: There are some Special keywords that can be using to build a logic in Calc unit (this kind of unit allow the user to define calculations internally rather than externally in the Units.xls excel file), such as:
Model Start : AtModelStart (inside Calc Unit)
Number of model days: AtModelDays
Period Length:... |
Problem Statement: Unable to start External Device Task on IP21 Manager with "Error advancing to the end of output file, error code=131, dwCurrentPos=$d. Please check task output log and event log"
<If you cannot view above image, please download attached PDF> | Solution: As per the error message it’s clearing indicating that OUT files are unable to write. Due to certain security policies permission would be lost on Working Folder of InfoPlus.21.
Following below steps to resolve permission issue.
1. Provide Full permission to “Everyone” on C:\ProgramData\AspenTech and to... |
Problem Statement: Effective Date and Expiration Date are some of the most important fields required for Aspen Plant Scheduler. Similarly, the other configured applications of Aspen SCM have different date requirements which are typically imported into the software from flat files or from other software interfaces. One... | Solution: When dates are imported into Aspen SCM, Format Data structures are used for storing the values in internal tables. DATETIME function is used to convert the dates into the required format. This function is configured to accept values only between the years 1980 and 2078. Any values beyond this range will be re... |
Problem Statement: When using the FONT statement in dialogs, there are a number of parameters supplied (eg. FONT -11,0,0,0,400,0,0,0,0,1,2,1,34,MS Sans Serif). This solution explains what these parameters are. | Solution: FONT -11,0,0,0,400,0,0,0,0,1,2,1,34,MS Sans Serif
This is a common statement used in dialogs (the programming language used to configure the GUI in V7.3) to specify the font and other text attributes used in a window.
These numbers are corresponding to the attributes described in this link:
https://msdn.... |
Problem Statement: I have added some new blending Operations to this model:
ABCxyzT111
ABCxyzT222
The idea is to blend ABC to BlendT333 at Node xyzT111....At a later node (xyzT222) I would like to do the reverse operation (BlendT333 back into ABC).
I am having issues with infeasibilities and could use some insight o... | Solution: The user can use the following steps to get the "phase 1" solution:
1. Go to Model Settings
2. Go to the LP tab, select "Primal" for Optimization Algorithm, select "Yes" for Pre-solve Enabled
3. Run the model
After the model is solved, Aspen Petroleum Supply Planner (PSCP) should report infeasible solutio... |
Problem Statement: When should I lock a shift in Aspen Fleet Optimizer? | Solution: After all the modifications have been made to the Optimization and the user is satisfied with the results, the Optimization can be locked in to prevent any changes from taking place. This feature is useful when several shifts are being optimized at the same time. It would be beneficial for the user to lock in... |
Problem Statement: When do I use the load lock feature in Aspen Fleet Optimizer? | Solution: The Load Lock flag (check box) at the top right of the screen allows the user to manually identify expected deliveries as already delivered shipments. With this box checked, the user can click on an expected delivery using the right side mouse button and mark it delivered. Aspen Fleet Optimizer will automatic... |
Problem Statement: What are clusters used for in Aspen Fleet Optimizer? | Solution: A cluster is used for split shipment cases where certain customers have abnormally small tanks. A cluster is designed so that customers with small storage can be paired with customers with adequate storage and Aspen Fleet Optimizer can manage the inventory of all customers in the cluster as one. With clusters... |
Problem Statement: How do I delete an order in Aspen Fleet Optimizer? | Solution: In the Resource Scheduling Optimization, the user has the ability to delete a shipment from the available shipments list. The Resource Scheduling Optimization allows the user to remove a shipment from the available shipments list to keep it from being dispatched. To delete a shipment, highlight the shipment i... |
Problem Statement: How can safety stock be used in Aspen Fleet Optimizer? | Solution: The Safety Stock refers to the functionality that allows the user to enter the amount of product by tank that the user would like to consider as “safety stock” or the absolute minimum of product that should always be kept on hand for that particular tank. Aspen Fleet Optimizer uses the greater amount (pump st... |
Problem Statement: Where can I find the values that Aspen Fleet Optimizer is forecasting for an account? | Solution: The Customer Summary Report prints the current set of information Aspen Fleet Optimizer is using to forecast product shipments for a particular customer. The Customer Summary Report is useful when processing exceptions because it also displays average sales and fluctuations from average sales. Terminal and zo... |
Problem Statement: How do I disable the Dais (CORBA) related programs after migrating to WCF? | Solution: Disabling Dais (CORBA) related programs after migrating to WCF
Applies to: Aspen APC Online (v7.2 and later)
If you have upgraded APC Online to v7.2 (or later) and now use the WCF communication option with v7.2 (or later) PCWS, then you no longer need the Dais (CORBA) based communication programs to run o... |
Problem Statement: What are other additions used for in the Data Quality Manager Aspen Fleet Optimizer? | Solution: Other Additions is a way to add or subtract product to help in the reconciliation of an exception. These values include unexpected or undocumented additional shipments of product to the customer. When a retain occurs or a customer receives an unexpected shipment, the quantities of product dropped must be logg... |
Problem Statement: Where can I find what values were called in two days ago in Aspen Fleet Optimizer? | Solution: The Inventory Forecasted Sales Report by Runout prints a customer's inventory and forecasted sales for a particular day sorted by runout. The Inventory Forecasted Sales Report can be printed by customer, group, or terminal number.
Keywords: None
References: None |
Problem Statement: What are expected sales in Aspen Fleet Optimizer? | Solution: Expected Sales represent Aspen Fleet Optimizer’s’ calculated estimate of sales for the previous 24 hour period. Expected Sales are compared with actual reported sales to identify erroneous sales reported by the customer. As a backup, Aspen Fleet Optimizer will utilize average sales as expected sales if the hi... |
Problem Statement: PIMS??????SO?A?>?i?Q?I?C???X?g?[??Ze???????E?I?R?s?[??Zg?p???A?a?????U???B
?g?[?N?????C?Z???X??Zg?p???A???e?e???I???ESLM Server?I?C???X?g?[?????Y?e?????A???-?K?v??? ?e?U???B | Solution: ?Y?t?IPDF?t?@?C?????_?E?????[?h???A?-???????B
Keywords: JP-
References: None |
Problem Statement: ?l?b?g???[?N???C?Z???X???eZz?I?E???[?J??PC?E?U?????AZg?p???e?u?@
?l?b?g???[?N???C?Z???X???I?iZz?l?b?g???[?N?E?U`????A???C?Z???X?T?[?o?[???c???C?Z???X??Z??????U???B???????ASO?o?????l?b?g???[?N?E?U`????SLM Commute?c?[????Zg?p???e?????E???e?A?eZz?I?E???C?Z???X???m?[?gPC???E?U?????e?I?I?t???C????Zg?p??? | Solution: Aspen PIMS V7.3 ???ISLM Commute?c?[???IZg?p?u?@?????O?_???U?????U???B
PDF?h?L???????g???_?E?????[?h???A?-???????B
Keywords: SLM Commute
JP-
References: None |
Problem Statement: Why does the message "DBCLOCK Failing - IP21SLMCheckoutLicenseMulti failed - serverLicenseType = *SLM_InfoPlus21_Points* - ret = -5009" appear in the TSK_DBClock Error log? | Solution: TSK_DBclock in the InfoPlus.21 Manager will monitor the connection to the license server or Dongle and will return a license state to the task. This will check every 5 minutes however time can vary depending on conditions below.
There are a few conditions that may cause this message.
1. No connection... |
Problem Statement: Where is the "Create MpsBcd Database Tables" setting in V7.3? | Solution: This and some other database related settings have been moved. In V7.3 this is now located under MODEL SETTINGS | General | Output Database tab, and then click on OPTIONS.
Keywords: mpsbcd
database
output
References: None |
Problem Statement: ?g?[?N?????C?Z???X?E?K?v?E???C?Z???X?T?[?o?[?I?C???X?g?[??Ze?????Y?e?u?@?????E?I?R?s?[??Zg?p???A?a?????U???B | Solution: ?Y?t?IPDF?t?@?C?????_?E?????[?h???A?-???????B
Keywords: JP-
References: None |
Problem Statement: When requesting Historical Values, Calculated Value, Calculated Values in the Excel COM add-in, receive the "Invalid History Request". | Solution: This error only displays when using a client V7.3 system with the COM add-in loaded, and the IP.21 server machine is at a version level less than V7.3.
Customers using client V7.3 and server V7.3 machines will not experience this problem.
For the customers experiencing this problem, they will need to add a ma... |
Problem Statement: DA (Setcim's Distributed Applications software), as described in the DA | Solution: The following must be present and/or running and/or licensed on the SERVER side:
VAX/VMS Platform:
1. DA and UCX (or TCPWARE) software must be installed
2. A valid DA license must be present on the system; run UPDATELICENSE to verify
3. DA version must be the same as Setcim version, e.g. DA v... |
Problem Statement: Which Aspen Manufacturing Suite cumulative patches must be applied to allow the Aspen Process Explorer V7.3 Client using the Excel Add-Ins to be compatible with Aspen InfoPlus.21 Server V7.2 (or earlier)? | Solution: 1. AspenTech always advises you check our support website and check the patches section for the latest relevant patches.
At the time of this solution release the relevant patches are:
? Apply First: Solution ID 134755: Aspen Process Explorer V7.3 Cumulative Patch V7.3.0.3a
? Apply Second: ... |
Problem Statement: How do I perform blending on a different basis than volume or weight?
In this case, it is desired to blend a property on an energy basis rather than by weight or volume - specifically the bio energy content (BEC, %). Aspen PIMS does not have an automatic means of doing this, so how can it be modeled... | Solution: Property Calculation Formula in conjunction with ABML can be used to accomplish this goal.
Heating Value (MJ/kg) can be blended linearly by mass:
Bio energy content (%) blends linearly by energy
• Subscripts
1: Bio blending component
2: Mineral blending component
b: Blended b... |
Problem Statement: How do I disable Results.MDB | Solution: You can not, but you can reduce the content
Keywords:
References: None |
Problem Statement: How do I configure the SubModelCalculator (SMC) in Aspen PIMS for Aspen Petroleum Scheduler (APS)? | Solution: Let us look at the APS side first to see what the requirement is. We will use a configured SMC in APS as example.
Color Blue: APS Inputs
Feed in Volume/Weight
Feed properties from Erows (typically from base-delta models control rows)
Needed to be mapped to APS inputs
Color Green: APS Outputs
Propducts in Volu... |
Problem Statement: How do I prevent a Visual Fortran error during model execution? | Solution: This has been seen on some machines that have installed anti-virus software - for example, Symantec Endpoint Protection. Sometimes, the anti-virus software blocks access to a temporary file that is used for a Visual Fortran module by PIMS. The solution is de-activate the anti-virus software. It is usually pos... |
Problem Statement: Microsoft SQL Server installation fails when installed after aspenONE products.
Some Microsoft SQL Server components are installed along with several AspenTech products. Including: Aspen PIMS, Aspen InfoPlus.21, Aspen Operations Reconciliation and Accounting, Aspen Tank and Operations Manager, Aspe... | Solution: 1. Go to Program and Features.
2. Uninstall Microsoft SQL Server Native Client.
3. Install Microsoft SQL Server.
Note: Microsoft SQL Server Native Client will be reinstalled along with SQL Server.
Keywords: Express, SQL, installation, order
References: None |
Problem Statement: How do I turn off the Aspen HYSYS "Start Page"? | Solution: If you have low memory or memory management issues to load Aspen HYSYS or Refsys case, The Start Page must be turned off. Navigate to Tools on the menu bar and select Preferences.
Navigate to the ?Start Page? tab in Preferences views. It is the last tab. Uncheck the ?Show Start Page? box.
Exit and restart... |
Problem Statement: This knowledge base article describes how to resolve the following error on computers which previously ran legacy Hyprotech products.
Unable to acquire Aspen <license key name> | Solution: When this error is returned on computers that previously ran legacy/heritage Hyprotech products the root cause is that the LSHOST environment variable is set. This environment variable was widely used for heritage Hyprotech products. This environment variable overrides any values set in the SLM Configuration ... |
Problem Statement: Is it possible to commute licenses from an SLM server on a virtual machine? | Solution: Licenses can be commuted from a network license installed on a virtual license server. Be advised that virtual servers require dongle-free license files. A request for a dongle-free license file can be made on the Aspen Tech support website (http://support.aspentech.com/) by selecting ?Upgrades, Media & Licen... |
Problem Statement: How can I manually restart the Sentinel RMS License Manager from a DOS prompt? | Solution: To start the Sentinel RMS License Manager service from a command prompt, type this command:
net start 'Sentinel RMS License Manager'
To stop the Sentinel RMS License Manager service from a command prompt, type this command:
net stop 'Sentinel RMS License Manager'
Keywords: Sentinel RMS License Manager, servic... |
Problem Statement: In the Installation Guide for Aspen InfoPlus.21 V7.3, Internet Explorer 7 or Internet Explorer 8 are listed as a requirement for web-based applications, but it doesn't specifically say that any other web browser is not supported. | Solution: Aspen IP.21 Process Browser (formerly Web.21) V7.3 and earlier versions are neither tested on nor supported on browsers other than the Internet Explorer versions listed in the Aspen version specific documentation.
Keywords: Mozilla Firefox
Google Chrome
IE7
IE8
Safari
Opera
References: None |
Problem Statement: How do I delete workspaces in HYSYS V7.3? | Solution: In HYSYS V7.3, user can save the current window layout as a workspace (Window | Save Workspace), however, there is no delete button to remove it. The workspace is automatically saved in this HYSYS file rather than saved in a separate file in the installation folder.
The current workaround is to save the file ... |
Problem Statement: This knowledge base article describes how to troubleshoot the error message:
This error may be accompanied by the error "Not licensed for Upstream Option" when attempting to add an upstream operation. | Solution: This error can occur if there are no available licenses or tokens on the Aspen SLM License Server, especially if only certain users experience the license error message while other users are able to use the product without errors.
The Aspen SLM Profiler can help you determine if all tokens are in use.
To chec... |
Problem Statement: User receives an error message while commuting a license feature. Even though user has configured your SLM Configuration wizard with correct License Server IP address but yet user receive an error stating that "You are about to commute a license from Server = "System-name" to Machine = "IP Address".
... | Solution: This issue would occur if client machine fails to resolve the Hostname to IP address of License Server. There could be some issue on DNS server. This issue will occur if you have configured your SLM Configuration wizard with IP address and DNS server is unable to resolve it to correct Hostname of License serv... |
Problem Statement: Is there a quick way to see whether SLM Tools version 7.3 or 8.4 is installed? | Solution: Check the version of the SLM client DLL STRGXI2.dll located in folder "C:\Program Files\Common Files\Hyprotech\Shared" or in folder "C:\Program Files (x86)\Common Files\Hyprotech\Shared". The 0 before the build number (2010.0.0.291) indicates 7.3, while 1 (2010.0.1.291) indicates 8.4.
Keywords:
References: N... |
Problem Statement: SLMcommute utility takes up huge memory resources in the background processes. | Solution: The SLM Commute should not be run under Remote Desktop or Terminal Server method, such as Citrix environment.
Keywords: SLM, Commute, Memory Resources, Remote Desktop, Citrix, Terminal Server
References: None |
Problem Statement: What is the purpose of "no-net" on the list of configured SLM Servers in the SLM Configuration Wizard? | Solution: The "no-net" entry is required for commuting to work properly when a license is checked out from non-default bucket using the SLM Commute tool. For example, bucket 2 in the screenshot below:
Notice that the "no-net" entry is automatically added to the list of Configured Servers in the SLM Configurati... |
Problem Statement: Prelude:
This tutorial provides an example to educate users as of how to configure the Data Viewer to display a custom table and how to include it in the Navigation Pane in Aspen Plant Scheduler. There are no particular pre-requisites required for reading this document; though, prior working experien... | Solution: Steps to include a custom table in the Navigation Pane and view it in the Data Viewer:
i. The following table contains the total projected demand data of a certain product. This document details the configuration steps required to configure the Data Viewer user interface for this data. The first column i... |
Problem Statement: Aspen Base Load 서비스가 base load token 확인작업 실패
현상:
1. 프로그램 (예: PIMS, DPO 등) 실행할때 base load tokens 때문에 실행 불가능.
2. Base Load report 혹은 SLM log를 체크하면 서비스는 시작되였고 base load tokens를 확인하였는데 대략 2분후에 tokens를 돌려줬다는 메시지 혹은 token확인이 실패되였다는 메시지 나타납니다.
3. WlmAdmin에서 확인된 base load tokens 없음.
예: | Solution: 본문은 Network token licenses 에만 적용됩니다.
본 이슈는 hyprotech\shared 폴더에 라이센스 파일이 저장되여 있기 때문입니다.
문제를 해결하려면 C:\Program Files\Common Files\Hyprotech\Shared 폴더 안에 *.LIC 혹은 *.SLF 라이센스 파일들을 삭제하셔야 합니다.
Keywords: KR-
References: None |
Problem Statement: How do I suppress the License Expiration Reminder message V7.3 and lower? | Solution: NOTE: This solution only applies to aspenONE V7.3 and lower. In aspenONE v8.0 and higher, the license expiration notifications can be configured by using the SLM Configuration Wizard (see KB 117053 for details)
To suppress the license expiration message, please follow these steps:
1) Open the Windows Regist... |
Problem Statement: This is Knowledge Base Article addresses the issue seen in the example below, when the SLM Server Log File only shows when SLM starts and stops, but no license usage activity:
# Standalone SentinelLM v7.2.0.1 Tue Jun 22 12:04:03 2004 1087898643 EUD1955900 3708 # Shutdown SentinelLM v7.2.0.1 Tue Jun 2... | Solution: This behavior can be seen when the LServOpts Windows Environment Variable is set as User type. In order for SLM logging to work properly, make sure that LServOpts is set as a System Environment Variable.
After this change has been made, restart the Sentinel RMS License Manager Service in the Windows Ser... |
Problem Statement: How do I install the Aspen Base Load Service? | Solution: The Aspen Base Load Service allows products to consume Base Load Tokens (for a list of Product that consume Base Load Tokens, see KB 128288).
Prerequisites:
? The license key(s) must be configured beforehand to consume the correct number of tokens. For any questions regarding license files, please con... |
Problem Statement: An error occurred when Launching Aspen Exchanger Design and Rating (EDR) v7.3.1.
"Run-time Error 430. Class does not support automation or expected interface" | Solution: This error is typically caused by corrupted Windows registry entries. A utility(BjacRegClean.exe) is provided with the the standard installation to remove these corrupted registry entries. Administrative privileges is needed to properly make changes to the registry.
This utility is located at C:\Program Fil... |
Problem Statement: The SLM manuals contain the complete instructions to install a "Standalone" (local) license on a machine that runs AspenTech software. Sometimes you may want to have some brief troubleshooting instructions to double check the installation of your license. | Solution: Some troubleshooting instructions can be found in the attached Word document.
Important note: Standalone licenses cannot be used with tokens.
Keywords: Standalone SLM licenses
dongle, dongles
dongleless
dongle-less
dongle-locked
lock mechanism
domain
References: None |
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