question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
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Problem Statement: When dragging an I/O device name to the Cim-IO object in the IP.21 Administrator tool, this error is returned:
RDBVALS invalid field type. | Solution: This error occurs because there is another record in the database with the same name as the device been dragged. Either change the device name or rename the existing record.
Keywords: I/O
dragged
References: None |
Problem Statement: How to resolve differences between different conversions.atc files, or merge files to have a combined conversions.atc file. | Solution: The .dtx files are from Aspen Calc Version 2.5.1 or earlier. The .atc files are from Aspen Calc Version 2.5.2 or later.
In Aspen Calc Version 4.0 or later, you can export engineering units to an XML file (using the 'Export Unit XML' right click menu option on the server in the calculation tree). You can then ... |
Problem Statement: When configuring multiple Aspen Cim-IO redundancy devices, not all primary and secondary devices are recognized. | Solution: There is an operating system limitation that limits the number of devices that can be configured in any one process due to the number of TCP/IP sockets that a process can open. If configuring Aspen Cim-IO redundancy with multiple devices it may be necessary to create more than one TSK_Detect task IE: TSK_Dete... |
Problem Statement: This | Solution: illustrates the procedure on how to compute the size of the store file when 'NOTAGINFO' argument is used in the Cimio_sf_start file.Solution
When the 'NOTAGINFO' command argument is used in the cimio_sf_start file, Get and Unsolicited transfers replies using a - instead of the original tag name. So for estima... |
Problem Statement: Getting processing inconsistent with value in field IO_MAIN_TASK error message when adding new PUT or GET records. | Solution: This error indicates that the IO_MAIN_TASK field has not been defined. You will need to define a valid task in the field IO_MAIN_TASK for the new PUT or GET record before it can be made usable.
Steps to create a new PUT or GET record are:
1) Open IP.21 Administrator
2) Go to the IoPutDef or IGetDef record in ... |
Problem Statement: Deployment of Aspen CIM-IO software across a WAN (Wide Area Network) link can be problematic due to the latency inherent to these types of connections. | Solution: In this scenario we are discussing a WAN connection between the CIM-IO Server and the CIM-IO Interface, ie. if there is a WAN between CIM-IO Core and the Server running the CIM-IO Interface software and/or DCS.
Users may see error messages in the CIM-IO message log on the CIM-IO Server and CIM-IO Client of th... |
Problem Statement: Normal data collection from the Aspen Cim-IO server works properly. However when the system goes into Store mode, the Store file is not created. The cimio_msg.log may have the following messages:
CIMIO_SF_STORE_SEND_REPLY_CREATE, Error creating store file
CIMIO_SF_FILE_OPEN_OPEN, Error opening file
S... | Solution: The account running the Aspen Cim-IO Manager service on the Cim-IO server must have Read&Execute, Read, and Write permissions to the folder where the store file resides.
Keywords: None
References: None |
Problem Statement: Enhanced Aspen Cim-IO diagnostics records a large amount of information to the diagnostics log file (C:\Program Files\AspenTech\CIM-IO\log\cimio_diag.log). In many cases, it is desirable to control the type of information that is logged to the file. Category parameters in the configuration file (C:\P... | Solution: Syntax for Category parameters in the configuration file (C:\Program Files\AspenTech\CIM-IO\etc\cimio_diag.cfg) is as follows.
Category, Message-DETAIL-MESSAGETYPE-TRANSFERTYPE
Available options for DETAIL include HEADER,CONTENT_HEADER and CONTENT.
Available options for MESSAGETYPE include REQ, REPLY, NOTIF.
... |
Problem Statement: After stopping and restarting the Cim-IO server, typically at least one history occurrence for tags in the Aspen InfoPlus.21 Administrator will exhibit the following characteristics.
The Timestamp is 1/10th of a second after the last successful entry before the Cim-IO server shutdown
The IP_TREND_QST... | Solution: Cim-IO client tasks run on the Cim-IO client machine (InfoPlus.21 server). If running, the tasks send ping messages to the Cim-IO server to confirm that a connection exists. The ping messages are not a typical network ping. Instead, they are a Cim-IO message--in the same way that a Cim-IO GET or PUT is a Cim-... |
Problem Statement: What can be possible options to handle PIMS Simulator Interface (PIMS-SI) server files when the user wants to switch from the use of PIMS SI to PIMS AO? | Solution: Following are some of the options with PIMS AO depending on the usage of PIMS SI:
1. If the use of PIMS-SI is not critical, then just remove the servers from the model tree and don’t update the model.
2. If PIMS-SI is used to call an Excel workbook for use with SPYRO (a 3rd party steam cracking si... |
Problem Statement: The following errors may occur when running the Aspen Cim-IO Test application ( CimIO_T_API.exe)
CIMIO_USR_GET_RECEIVE, Error receiving a GET reply from device CIMIO_MSG_RECV_CHK, Error checking connections
CIMIO_SOCK_CHK_RECV_FAIL, Error peeking at socket
System Error, errno=0 No error
CIMIO_SOCK_RD... | Solution: The errors above generally indicate that the Aspen Cim-IO client processes cannot access the Aspen Cim-IO server processes. If the configuration is OK and the Aspen Cim-IO server processes are running the problem may be related to the Windows Firewall. If the Windows Firewall is active then one suggestion is ... |
Problem Statement: Sometimes, during Cim-IO configuration or while trouble-shooting Cim-IO issues, it?s useful to turn all IO_DEVICE_PROCESSING and all IO_RECORD_PROCESSING off or on.
How can I stop all Cim-IO devices and all record processing? | Solution: The quickest way of doing this is by using SQLplus.
An update statement is required to turn OFF the IO_DEVICE_PROCESSING and IO_RECORD_PROCESSING.
See example below:
UPDATE IOSIMUL
SET IO_DEVICE_PROCESSING = 'ON'; --
UPDATE AspenChem_Get
SET IO_RECORD_PROCESSING = 'ON';
You can also have a statement to chec... |
Problem Statement: How can one force critical Cim-IO processes (e.g. AsyncDLGP.exe and the Store and Forward processes) to restart if they stop unexpectedly? | Solution: This functionality is available with all of the Cim-IO interfaces but the example in thisSolution uses Cim-IO for OPC due to its widespread usage.
With Aspen Cim-IO for OPC there is a process called AsyncDlgp.exe which is critical in the acquisition of process data. If it or any of the Store and Forward pro... |
Problem Statement: When installing the service pack, the CIM-IO icon is disabled (grayed-out) even though CIM-IO is installed and the service pack has not yet been applied. | Solution: All cio_*.ini files in the \Program Files\Aspentech\Setup\Uninstall directory must reflect the latest major version in order to apply the service pack. Editing an old interface *.ini file to the current version resolves the problem.
For example, a CIM-IO server is at v5 and running both CIM-IO for OPC and CIM... |
Problem Statement: Starting with version 2004 (7.0.0), Cim-IO now supports Cim-IO server redundancy. You can configure two Cim-IO servers on redundant nodes. If communications with the first is lost, the CimIO client will switch to the second. If communications with second is lost, the Cim-IO client will switch back to... | Solution: With aspenONE 2004 Update 1, a new feature is added that will allow the Changeover task to monitor connections. If data is being successfully gathered from one node, and the other node recovers from a network connection break, then the Changeover task can tell the recently reconnected node to stop scanning an... |
Problem Statement: This knowledge base article describes why the IO_DATA_STATUS field in a Put record can show the error
No Permission
during a write operation. This error message is usually accompanied by an IO_LAST_STATUS of
Group Write Only | Solution: This behavior can occur when the IO_GROUP used by the Put record does not have Read/Write permissions. In some cases the problem occurred when the IO_GROUP had 'Write Only' permissions. To work around this problem, select an Io-Groups record occurrence which has Read/Write permissions. To examine the current ... |
Problem Statement: This knowledge base article describes how to resolve the following error:
Invalid value in field IO_ACTIVATION_COS
which is encountered when you attempt to make an Aspen Cim-IO transfer record unusable. | Solution: You can place a 'blank' in the IO_ACTIVATION_COS field to resolve this error.
1. Set IO_RECORD_PROCESSING = OFF
2. Set IO_ACTIVATE? = NO
3. Set IO_#TAGS = 0
4. Use the Aspen SQLplus Query Writer to set the IO_ACTIVATION_COS field to a blank using the following query:
MYRECORD.IO_ACTIVATION_COS = '';
where:
- ... |
Problem Statement: Setting Aspen Cim-IO redundancy and it's not working as expected.
When forcing Aspen InfoPlus.21 to go to Secondary Aspen Cim-IO system nothing happens, and the Logical Device record in Aspen InfoPlus.21 shows that the IO_Primary_Device and IO_Secondary_Device with a status of OFF.
The CIMIO_MSG.LOG ... | Solution: For proper redundancy operation the Aspen InfoPlus.21 system needs to be able to ping the Primary and Secondary Cim-IO systems, and reverse ping operation from the Primary and Secondary Cim-IO systems to the Aspen InfoPlus.21 system is also required.
See alsoSolution 115616, Configuring Cim-IO redundancy.
Key... |
Problem Statement: Type Mismatch error occurs when calling the function CreateCalcScriptParams from third party applications.
In the CalcScheduler library the CalcCommands class has a method call:
Function CreateCalcScriptParams(pCalcDisp As Object, AutoBindingHosts As
String, pUnused, pUnbound) As Boolean
Member... | Solution: The key here is that both pUnUsed and pUnbound are out parameters and defined as VARIANT*. As in any COM situation, an out pointer has to be allocated by the client. In SQLPlus, if the local variable type is not defined it will default to VARIANT.
For third party applications, such as ColdFusion or SQL Server... |
Problem Statement: Aspen Cim-IO Store and Forward is designed to store data when a break in communication occurs between the Cim-IO client and server. Once communication is restored data from the store file is forwarded to the Cim-IO client. If Cim-IO continues to store data after communication is restored and does not... | Solution: If communication issues still exist, one helpful utility is Trace Route. c:\tracert NodeName
The TRACERT diagnostic utility determines the route taken to a destination by sending Internet Control Message Protocol (ICMP) echo packets with varying IP Time-To-Live (TTL) values to the destination. Each router alo... |
Problem Statement: When configuring TSK_DETECT with io_tagname you get the following error message in the CIMIO_MSG.LOG Device failure : Bad tag status : For device : NODE_NAME: status -13 | Solution: Add the OPC address to the IO_TAGNAME field of the watchdog tag.
Keywords: TSK_DETECT
Bad tag status
status -13
Device failure
References: None |
Problem Statement: This knowledge base article documents the | Solution: to the problem which has the following three symptoms.
1. AspenTech client applications which use Aspen Framework (AFW) or Aspen Local Security (ALS) generate the following error:
Security Initialization Error: ** Init Cache COM Error, number : -2147467259
2. When the security components test tool, SSTest... |
Problem Statement: When an IoUnsolDef (Unsolicited) Transfer record is activated, the IO_LAST_STATUS becomes:
Declare/Cancel Error
The IO_LAST_STATUS_DESC is shown as:
USR_DECL_DCONVSZ, Error getting size of | Solution: This has been seen when some of the Occurrences of the Unsolicited Transfer record's repeat area don't have the IO_VALUE_RECORD&FLD attribute configured, but do have the IO_TAGNAME attribute configured. These occurrences also have IO_DATA_PROCESSING turned ON.
These occurrences should either be deleted, confi... |
Problem Statement: Is there a Cim-IO interface that can interface with EUROMAP.15 messaging protocol? | Solution: Cim-IO hasn?t got an interface that is able to operate with Euromap.15 protocol, however there are two options to get AspenTech software communicating with Euromap.15 protocol:
? You could write a Cim-IO interface to work with Euromap.15 protocol (but AspenTech wouldn?t be able to help you with that... |
Problem Statement: Sometimes the following error message can be returned when trying to use CIM-IO to write to a device.
'CIMIO_USR_PUT_RECEIVE, error receiving a PUT reply from device' CIMIO_MSG_RECV_TIMEOUT, Time-out trying to receive a message
This article will describe the possible causes of this particular error. | Solution: The most frequent cause of the aforementioned error messages is a timeout value which is too short for the PUT record. The timeout can be adjusted in the IO_TIMEOUT_VALUE field for each PUT record.
If the problem is intermittent, and if data transfer problems are also experienced with GET records around the ... |
Problem Statement: The Cim-IO patch installation fails due to locked file:
[EXAMPLE]
Copy cimio.dll
to .....\Common Files\AspenTech Shared\cimio.dll
ERROR, The process cannot access the file because it is being used by another process.
Failed, Installation finished... | Solution: Aspen Cim-IO patch installations require that all applications and services connected to Aspen Cim-IO be shutdown prior to installation. These might include: Aspen InfoPlus.21, Aspen DMCPlus, Aspen InfoPlus.21 Administrator, Aspen InfoPlus.21 Manager, Aspen Cim-IO Manager service, and Aspen CIMIO to OPC Inter... |
Problem Statement: In a redundant environment, why doesn't TSK_DETECT delete the scanning list from the primary Cim-IO server when failing to the secondary server after running CIMIOProperties as described in knowledge base article 127278 and set the registry key CIMIOChangeoverStandbyCleanup to Use Changeover Cleanup? | Solution: TSK_DETECT reads the registry keys set by CIMIOProperties when starting.
To solve this problem, stop TSK_DETECT using the Aspen InfoPlus.21 Manager, restart the Aspen InfoPlus.21 Task Service, and resart TSK_DETECT. See Knowledge Base article 115690 entitled Can the Aspen InfoPlus.21 Task Service be stopped a... |
Problem Statement: When using an OPC client to detect Aspen InfoPlus.21's OPC server, the client may give an error No opc servers detected on this machine or an equivalent message where Aspen.InfoPlus21_DA.1 is unable to be found. | Solution: Check to see if there is a service in Component Services called OpcEnum. It should appear as follows in the services, and the executable should reside as OpcEnum.exe in C:\Windows\SysWOW64\:
To install this service, open a command window and set the directory to C:\Windows\SysWOW64\
After that, issue the foll... |
Problem Statement: During the startup of a Cim-IO server, the following error occurs: Cim-IO core encountered a problem and needed to close on reboot. The following error may also appear in the Application log of the Event Viewer:
Reporting queued error: faulting application CimioManager.ere [sic] version x.x.x.x
fault... | Solution: This problem can occur on servers upgraded from an older version of Cim-IO. The Cim-IO Manager service behaves as if it is starting an old version of the Cim-IO Manager executable (CimioManager.exe).
The fix for this is to reregister the Cim-IO Manager service.
1. Open a command prompt and cd to theA .....\ C... |
Problem Statement: This knowledge base article discusses whether or not the following message from the cimio_msg.log is indicative of a problem with Aspen Cim-IO.
Ignoring GET reply from node: XXXX | Solution: This message usually indicates that the scanner process is sending a Get reply back to itself. This message has been reported a couple of times. However, it has never been known to cause any communication problems. It simply fills up the cimio_msg.log file. These errors eventually go away on their own and usu... |
Problem Statement: A Cim-IO Redundant Switchover might not occur although TSK_DETECT has identified the switchover and seems to perform the necessary actions. This problem can occur when Infoplus.21 is installed on Windows 2008 Server. A side effect is that there are no files with extension LDV created. Their location ... | Solution: This problem is typically caused by the Windows 2008 UAC security settings for the Admin accounts. This has impact on the Admin account used to configure Cim-IO Redundancy and the Admin account that starts the Aspen InfoPlus.21 Task Service.
On the Infoplus.21 server perform following steps:
1. Navigate t... |
Problem Statement: This Knowledge Base article provides a brief description of the main characteristics of Aspen Framework vs. Aspen Local security. | Solution: Aspen Framework provides the integrating infrastructure that enables the development and enterprise-wide implementation of business processSolutions. A role-based Security component is just one aspect of installing and implementing Framework.
Aspen Framework (AFW) is a full blown securitySolution which consis... |
Problem Statement: It's possible to create Aspen InfoPlus.21 database records defined by AspenCalcDef.A Each of these records has a pointer to a pre-existing Aspen Calc calculation, as well as, a Change of State (COS) activation record/field pair.A Meaning that when the field in the record defined by COS activation cha... | Solution: For these records to work successfully, an external task called TSK_CLC1 needs to be started from the Aspen InfoPlus.21 Manager.A However some users have found that the TSK_CLC1 would not stay running, and the .OUT file for the task showed: Error :A Invalid external task recordA A - 46
This was because the TS... |
Problem Statement: When using Aspen's Aspen Calc product often times new formulas and calculations are created, are there any restrictions as to where to save these? | Solution: Users can save new formulas or calculations to existing or new folders, but should avoid saving these in the AspenPropertiesFlash, AspenPropertiesGeneral or AspenPropertiesToolkit libraries. These libraries are distributed with the AspenCalc product, and are not saved in the default path, C:\Documents and Set... |
Problem Statement: When you add a new node in Aspen Calc, you receive the following error message:
Failed to connect to server <servername>, permission denied | Solution: This is generally due to the permission settings of the DCOM object.
1. Click on Start and click on Control Panel.
2. Click on Administrative Tools and double click to launch Component Services.
3. Expand the Computers container.
4. Expand the My Computer container.
5. Expand the... |
Problem Statement: Analyzer drift does not work on transformed IQ | Solution: When both analyzer and lab measurements are available for an inferential quality (IQ), it is desirable to track the drift of the analyzer from the lab value and take action if the calculated drift is too large, so that appropriate action can be taken to correct the analyzer problem.
In the Aspen IQ Onlines, a... |
Problem Statement: How can I correct write errors in Aspen Inferential Qualities that are intermittent and appear at different frequencies? | Solution: A recommendation for occasional Aspen Inferential Qualities write errors that are intermittent and at different frequencies, can be addressed by setting the offset time at which the prediction module and execution module run (IQ online) at different times (seconds) past the minute. They are set to the default... |
Problem Statement: Aspen Calc is a product that allows creation of many different kinds of calculations, retrieving data from many different sources.
A user can also execute these calculations in many different ways. Examples may be at regularly scheduled time intervals, on user request, and for events such as InfoPlus... | Solution: An installation of Aspen Calc Server will include the CalcScheduler.exe which is the 'Calculation Execution server'.
Typically it is started via the Control Panel | Services applet as AspenTech Calculator Engine
It has two main functions. Process the Calculation Schedule Groups and Support the Aspen Calc User... |
Problem Statement: When using AspenIQ Online 6.0.1ER2 on a Win2000 machine, and attempting to save the the IQF (attached) from IQ manage generates the message Save failed.
The application was deleted (not the history files), and reloaded, but the message Save failed continues to appear. | Solution: In some rare cases the iqf and/or ccf files in the ACODHome Systems folder get out of synchronization and then prevent manage from saving appliation files.
It is suggested to execute the following:
1. Use the login id used to install the software and configure it (with Admin priv).
2. Use manage s... |
Problem Statement: 无法运行Aspen Calc，出现如下错误： | Solution: 这是因为Aspen Calc已经在后台运行
1. 运行任务管理器.
2. 选择进程标签.
3. 选择显示所有用户的进程(Show process from all users)
4. 选择AspenCalc.exe.
5. 点击 结束进程
6. 重新运行Aspen Calc
注: 有些情况下在任务管理器中结束 AspenCalc.exe 进程后 Aspen Calc 可以运行，但是会出现闪屏。此时请确认硬盘空间是否足够，如果硬盘剩余空间较少，请尝试删除一些文件释放空间后重新运行Aspen Calc
Keywords: Run-time error '5'
Invalid procedure call or arg... |
Problem Statement: How do you access Batch.21 characteristics from Aspen Calc? | Solution: You can access Batch.21 using a VBScript formula in Aspen Calc. This is very similar to using the Batch.21 COM objects in SQLplus. Here is an example VBScript formula:
dim data_source, batchquery, batchlist, ch, i
set data_sources = createobject(AspenTech.Batch21.BatchDataSources)
set batchquery = data_source... |
Problem Statement: How can I manually start the iqlinksrv process with V7.3? | Solution: Download the attached iqlinksrv.zip, and move to the C:\Program Files\Common Files\AspenTech Shared directory.
Unzip the file and extract the iqlinksrv_shutdown.cmd and iqlinksrv_startup.cmd.
Double click the iqlinksrv_shutdown.cmd to stop the running iqlinksrv.exe process. Confirm in Task Manager / Processes... |
Problem Statement: It is observed that the value of nDSetting is set as 24 on some clients and as 65560 (i.e. 65536 + 24) on other clients while selecting the same settings in the GUI. Why is it so? As per the documentation, the value of nDSetting cannot be as high as 65560.
Also, the values returned for the formula wi... | Solution: In latest version, the nDSetting could be 65560. Please refer to document in V7.1 DVD.
Below is detail about nDseting.
The values for the nDSetting argument are the sum of the following constant values.
Note: Each constant is listed with its value (in parenthesis) and description.
atTagName - (1) Specify the ... |
Problem Statement: How do I extract messages thru dmcpmanage and iq_manage in a DOS prompt? | Solution: Go to a DOS prompt, type dmcpmanage msglist [controller name] [> file location] or iq_manage msglist [controller name] [> file location], it will create a file but to finish the process you have to type a??Ya?? and press a??entera?? as many times as a new DOS line appears.
E.g.
dmcpmanage msglist democol12 >c... |
Problem Statement: This knowledge base article provides an example which shows how to execute an SQLplus query through an ADO connection then assign the result of the query to Aspen Calc's ReturnValue parameter. | Solution: This Aspen Calc calculation is written in VBScript.
' Begin Example Calculation
dim conn,rs, stat
set conn = createobject(ADODB.Connection)
conn.open HKLAP
stat = SELECT IP_Input_Value from atcai;
set rs = conn.execute(stat)
returnvalue.value=rs(0).value
The line of the query in which the result from the ... |
Problem Statement: The following error has been seen after some users have upgraded the Aspen Process Data Add-in from version 6.0 to version 2006.5. | Solution: This error has been resolved by removing the 6.0 version of the file AtProcessDataXLA_en.dll located in the path \\Program Files\Common Files\AspenTech Shared\.
Keywords: ATPROC~2;
ATPROC
Aspen Process Data Add-in;
Aspen Process Data;
Add-in;
References: None |
Problem Statement: Calculations are not writing data to InfoPlus.21 database after they were moved to a new server. What's wrong? | Solution: In order for the calculations to be recognized on the new server, they must be updated with the new server name and validated. Below is an excerpt from the Aspen Calc Help file describing the steps that need to be performed to accomplish these tasks.
To simplify moving calculations from one InfoPlus.21 server... |
Problem Statement: The IQ message list in web server, is filling up with a Error formatting message.
01/26/2012 10:14:05 appname Error formatting message with format name: IQ: Analyzer bias. Message format or msg Id not found | Solution: Set the P2DBGLVL value in application detail page, of the web server, to 5 or less, to suppress the analyzer update messages.
Keywords:
References: None |
Problem Statement: This knowledge base article outlines the user permissions which are required for the account under which the AspeTech Calculator Engine service starts when this service is used on a client machine. | Solution: If using Aspen Framework (AFW) or Aspen Local Security (ALS) with Aspen InfoPlus.21 (IP.21), the AspenTech Calculator Engine service should be started from a domain account which has access to read/write to the registry on the local client machine.
This account should also be able to read/create/edit files ... |
Problem Statement: If the Aspen Configuration Excel add-in will not connect and produces a message like the following:
Failed to connect to IP.21 Server on [<server name>]
How can one correct the problem? | Solution: Look in the Aspen InfoPlus.21 database for a record defined by ProcedureDef called AtXl_DbSchema. The normal repeat area called #QUERY_LINES should have many lines of encoded text. V7.3 has 42 lines. The error message can be produced if the number of lines in that repeat area is zero.
To correct the problem l... |
Problem Statement: This knowledge base article describes which Aspen Calc calculation type is more efficient, CalcScript calculations or VBScript calculations. | Solution: The performance limitations you will observe will significantly depend on your server (hardware specifications, disk fragmentation, resource loading, etc.) so it is not possible to give a strict set of performance data that will apply to all machines. However, a given machine will achieve better performance b... |
Problem Statement: What is the max value to which IO_MAX_Counts can be set? | Solution: The Max value of IO_MAX_Counts is 2147483647 = 2^(32-1) - 1.
IO_MAX_Counts introduction:
Some devices do not send values to the computer in engineering units (E.U.). Sometimes the hardware sends integer numbers representing raw counts to the computer. For example, a raw count value of 2000 can represent 1... |
Problem Statement: Aspen Cim-IO server redundancy has been configured but data only flows from one node. Trying to do a 'Force Primary' or a 'Force Secondary' via the IO_RESET field of the TSK_DETECT record is not successful. The following message is observed in the Cim-IO message log on the Cim-IO client (Aspen Info... | Solution: Navigate to the record TSK_DETECT in the Aspen InfoPlus.21 Administrator. In the IO_#TAGS repeat area look for a field called IO_DEVICE_PROCESSING. It is currently set to 'OFF'. Change it to 'ON'.
Next, navigate to the Aspen InfoPlus.21 Manager and locate TSK_DETECT, which should be running. Click on it i... |
Problem Statement: Running the CimioSFMonitor.exe utility and selecting the “View First/Last Messageâ€� button may cause the following error; -2147417851 Method '~' of object '~' failed. | Solution: This error occurs because the RICHTXT32.OCX is missing from the system which causes functionality loss for VB 6.0 apps and COM components.Â
To solve this problem, download RICHTXT32.OCX into %SYSTEMROOT%\System32 folder and register it using regsvr32.exe.Â
Note: AspenTech does not provide this Microsoft... |
Problem Statement: What tables in the Aspen Supply Chain Connect (ASCC) data base need to be populated so ASCC will recognize a new model from Supply Chain Management (SCM) Configures Applications (CAPs)? | Solution: In order for ASCC to recognize a new model being passed from an SCM CAP (i.e., Demand Manager, Plant Scheduler, etc), the MODEL table in ASCC along with the CUSTOMERFILTER, MATERIALFILTER and the LOCATIONFILTER tables need to be updated with the new model information.
Keywords: Model
Case
ASCC database
Refere... |
Problem Statement: What does a combined status indicator of Insufficient Samples signify?A What is the explanation of Insufficient Samples messages for Combined Status Indicator in Aspen Inferential Qualities (IQ)?
Can you bypass the Insufficient Samples messages by setting LVMAXHOURS to zero? Once you go past LVMAXHOU... | Solution: What does a combined status indicator of Insufficient Samples signify?
Samples can become obsolete after some time based on the LVMAXHOURS parameter and cannot be used in the average. Samples could be marked bad if they fail some validity limits. In case LBUNUMVALS number of samples are not obtained in LVMAXH... |
Problem Statement: Is there information available for Aspen IQ TDC3000 package 1.17? | Solution: The Aspen IQTDC3000 Package V1.17 is a services tool used to provide CL and displays for the Honeywell TDC3000 and AppNode systems. This is not a product and is not supported in the same manner as a product. Version 1.17 is the latest available version.
Keywords: None
References: None |
Problem Statement: This article describes how to deal with bumps caused by analyzers drifting from lab results when changing UPDSRC. | Solution: The bump that you experience when switching Aspen Inferential Qualities (IQ's) UPDSRC between 2 (lab) and 3 (both lab and analyzer) is due to a difference in the bias that has to be applied to the unbiased prediction in the PR (Prediction) module in order to match the prediction to the ?real world? value.
The... |
Problem Statement: When launching the Integration Framework Windows Service Access Diagnostic tool, the following error message may be received: Could not find the framework.
This Knowledge Base article provides steps to resolve the above error message. | Solution: To resolve the issue, delete the files AppAccQueue.xml and DocExQueue.xml, located in ..\ProgramData\AspenTech\Enterprise\Integration\Framework\Configuration and restart the AspenTech Enterprise Integration Framework service which will recreate the files.
Keywords: Error occurred in verifying that MSMQ Messa... |
Problem Statement: Excel calculations return error message (Windows NT only). Error executing calculation: Error Getting Excel Server Dispatch | Solution: Give your account DCOM default launch permissions. To do so, perform the following steps:
Run dcomcnfg. The Distributed COM Configuration Properties dialog box is displayed.
Select the Default Security tab and click Edit Default in the Default Launch Permissions frame. The Registry Values Permissions dialog ... |
Problem Statement: Where are the Informatica Powercenter license files located? | Solution: The license files are extracted as part of the Aspen Supply Chain Connect (ASCC) installation and will be located on the server where you installed ASCC.
The file names are:
Aspen_Technology_production_Standard.key
Aspen_Technology_production_Standard_REALTIME_Incremental.key
ias_license.xml
Keywords: License... |
Problem Statement: How do I resolve the error: Unable to connect to Aspen CalcAutomation error. The specified service does not exist as an installed service error message when configuring Aspen Inferential Qualities' IC module? | Solution: Go to Control Panel \ Administrative Tools \ Services and check the AspenTech Calculator Engine service status.A If the service is stopped, select it, right click and press Start.
If the AspenTech Calculator Engine service does not appear in the list, go to Program Files \ AspenTech \ Aspen Calc \ Bin and loo... |
Problem Statement: When trying to execute an Excel Calculation in Aspen Calc, the error Class not Registered occurs. | Solution: To fix this problem, add the account that is running the calculation to default access and launch and activation permissions under Component Services. The steps below detail how this is done:
1. Open Control Panel | Administrative Tools | Component Services
2. Expand the Component Services object to the item ... |
Problem Statement: Troubleshooting errors with Excel Add-ins when upgrading to v2006.5, V7.1, Office 2007 or after Microsoft security patches have been applied.
There have been numerous problems reported against the Aspen Process Data and Aspen Batch Excel Add-ins as a result of Microsoft patches or upgrades of Microso... | Solution: Use the following steps to diagnose and correct problems with AspenTech Process Data or Aspen Batch Add-ins introduced when upgrading Microsoft Office or after applying Microsoft security patches:
1. The location of the Add-in files: Aspentech recommends that only one copy of the Excel Add-in files be l... |
Problem Statement: After upgrading from version 2004.2 to 7.1, Aspen Process Data Add-in in Microsoft Excel does not work | Solution: Apply the latest patches for Process Explorer, Process Data and SQLPlus.
Aspen Process Explorer version V7.1.5 ER Patch DT050410C.WIN (May 2010) (128957) (updated 16-Jun-2010)
Aspen Process Explorer version V7.1.5 ER Patch DT060210C (June 2010) (129096) (updated 10-Jun-2010)
Aspen Process Explorer Cumulative ... |
Problem Statement: Why is the time input for a lab update set to one hour in the past?
Even when the online and web server have synchronized system clocks when I enter a lab sample the default time stamp is one hour in the past. | Solution: The default time is intentionally calculated to be 1 hour back from current time (actually the last run time) since IQ requires historical data of the predictions at sample time. This default only applies for the first entered sample. After you have entered one or more samples, IQ will use the previous sampl... |
Problem Statement: If Aspen Framework or Aspen Local Security is used to create a database with a version of Microsoft SQL Server which does not use isql.exe to process database commands, creating the AFWDB database will fail with the following error:
Failed to launch isql process: error code=2; the system cannot fin... | Solution: The two Microsoft SQL Server programs osql.exe and isql.exe are very similar. Therefore, the problem can be worked around by the following procedure.
1. Make a copy of osql.exe.
2. Rename the copy of osql.exe to isql.exe
3. Restart the Aspen Framework database creation tool to create the AFWDB database
4. A... |
Problem Statement: The error message which is generated when trying to configure a logical device, suggests that the Aspen CIM-IO manager is not running.
The error message contains the following:
There was an error communicating with the CimIO Manager.
This may indicate that windows service is not running.
The Cim-IO M... | Solution: The cause for this error is a firewall running on the CIM-IO server machine. Try disabling the local firewall. For a long-termSolution, make sure you have exceptions marked on the firewall for the ports CIM-IO is using. Further information on the firewall ports is included onSolution ID: 110683 Installation o... |
Problem Statement: The last step of the Informatica PowerCenter installation gives the following error:
Use the error below and catalina.out and node.log in the server/tomcat/logs directory on the current machine to get more information. Select Retry to continue the installation. | Solution: This error will occur when the previous installation of PowerCenter Server 8.x was not uninstalled properly. The install detects the presence of an existing installation and would not allow further installation. You need to clean the Windows registry entries and allow a fresh installation.
To resolve the is... |
Problem Statement: How can you enable and collect additional logging for the Aspen Process Data Excel Addin? | Solution: Run one of the two attached registry files depending on if the operating system of the machine is 32 or 64-bit.
Verify that the registry key change exists after running the registry file.
Note that with a 64-bit operating system, the key will be located in HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0C74D026-0172-11... |
Problem Statement: How to declare constants on a high level so every calculation can use them ? | Solution: Use a formula with no parameters to declare constants that can be used by every calculation
This is the way that we used for PI. PI is a built-in formula that you can use in any calculation. Example:
area = Pi()*r^2
You could define other constants the same way. The definition of the formula can be a simple C... |
Problem Statement: After initially loading an IQF with an analyzer-based IQ using the DMCplus Model File (.MDL) option, the prediction information shows up as bad (-9999). | Solution: An inferential quality (IQ) built using the DMCplus Model File (.MDL) option for the Prediction (PR) module requires a good initial value of the actual measurement (generally an analyzer reading) in order to initialize the dynamic model prediction. However, this by itself is not enough - the PR module must be... |
Problem Statement: Aspen IQ is generating an AspenCalc error | Solution: The most common explanation for an AspenCalc error message while working with Aspen IQ is the result of the Aspen Calculator not running. The first recommendation is to go to the Serviced panel, in Control Panel / Administrative Tools and verify that the Aspen Calculator Engine appears in the list. If it is n... |
Problem Statement: The .out and .err files are being filled with a recurring message similar to the following:
DSIGNAL::recvfrom() failed Error code: 10038
This has been known to use up all of the available disk space and cause controllers to stop.
The .out and .err files typically associated with a process that is usi... | Solution: Confirm that the network card is set to Full Duplex.
A recommendedSolution is to run ACOBASE Shutdown. Delete the culprit file. Go to the AutoStartList.txt file,
found in the Program Files / AspenTech / AC Online / sys / etc directory.
Add the following entries to the process generating the culprit .out and /... |
Problem Statement: User would like to upgrade to Informatica Powercenter 9.x software for Aspen Supply Chain Connect (ASCC). Is this supported? | Solution: At this time, Informatica Powercenter 8.6.1 is the only supported release for V7.3 ASCC. Please review the installation guide which documents this that is attached.
Keywords: None
References: None |
Problem Statement: You would have to programmatically read the list of values of a SelectDef record but it is not clear how this would be best achieved. | Solution: The following Visual Basic code illustrates a way to enumerate the list of SelectDef items associated with an attribute (IP_ARCHIVING in this example) of a given tag:
Dim myProcessData As New AtProcessData.DataSources
Dim myTag As AtProcessData.Tag
Dim myAttribute As AtProcessData.Attribute
Dim ... |
Problem Statement: You have a requirement to remove LDAP configuration from your ASCC / Informatica environment. How is this done? | Solution: There are a couple of ways to remove LDAP configuration from Powercenter.
The first would be via the Admin console:
For setting up LDAP Authentication, you will have to add the required LDAP Server details and the users/groups information to PowerCenter.
To add the details, do the following:
1. Open the P... |
Problem Statement: This | Solution: illustrates the format of Base directory present in syntax of the getcalcobject function in AtAspenCalc.dll .Solution
Following is the procedure to get the function GetCalcObject:
Create a new Visual Basic project from Microsoft Excel (Tools--> Macros-->Visual Basic Editor)
In the new Microsoft Visual Basic w... |
Problem Statement: Why I am getting Bad Unbiased Prediction in Combined status and Lab bias value of zero for the previous day's samples when its lab update comes on the next day? | Solution: Aspen Inferential Qualities uses previously stored value of predictions (in the IQ history file) in order to perform bias updates. IQ marks the point when the lab sample taken flag is activated. When the lab sample value becomes available, this value is placed in the appropriate location in the history file a... |
Problem Statement: This Knowledge Base article answers the following question:
What are the differences between Use server aggregate methods and Use Process Data aggregate methods in Aspen Process Data (OPC HDA)? | Solution: The Aspen Process Data (OPC HDA) service is used by Process Data applications such as Aspen Process Explorer and aspenONE Process Explorer to access data from OPC HDA servers. It comes with two options for calculating aggregate methods:
· Use server aggregate methods, and...
· Use Process Data... |
Problem Statement: When a spreadsheet that uses Aspen Process Data COM Add-in is published to SharePoint 2010 Excel Service on a Microsoft SharePoint server which is not part of a trusted domain, the following error messages may be received:
- Error:Invalid DataSource, when the Aspen Process Data Service is disabled ... | Solution: The Aspen Excel COM Add-in uses a service in the Aspen Data Source Directory (ADSA) server called Aspen Process Data Service. This service uses Windows Communication Foundation (WCF) framework to send data as asynchronous messages from one service endpoint to another. WCF requires that the user on a client s... |
Problem Statement: Deployment of Aspen CIM-IO software across a WAN (Wide Area Network) link can be problematic due to the latency inherent to these types of connections. | Solution: In this scenario we are discussing a WAN connection between the CIM-IO Server and the CIM-IO Interface, ie. if there is a WAN between CIM-IO Core and the Server running the CIM-IO Interface software and/or DCS.
Users may see error messages in the CIM-IO message log on the CIM-IO Server and CIM-IO Client of th... |
Problem Statement: Normal data collection from the Aspen Cim-IO server works properly. However when the system goes into Store mode, the Store file is not created. The cimio_msg.log may have the following messages:
CIMIO_SF_STORE_SEND_REPLY_CREATE, Error creating store file
CIMIO_SF_FILE_OPEN_OPEN, Error opening file
S... | Solution: The account running the Aspen Cim-IO Manager service on the Cim-IO server must have Read&Execute, Read, and Write permissions to the folder where the store file resides.
Keywords: None
References: None |
Problem Statement: Enhanced Aspen Cim-IO diagnostics records a large amount of information to the diagnostics log file (C:\Program Files\AspenTech\CIM-IO\log\cimio_diag.log). In many cases, it is desirable to control the type of information that is logged to the file. Category parameters in the configuration file (C:\P... | Solution: Syntax for Category parameters in the configuration file (C:\Program Files\AspenTech\CIM-IO\etc\cimio_diag.cfg) is as follows.
Category, Message-DETAIL-MESSAGETYPE-TRANSFERTYPE
Available options for DETAIL include HEADER,CONTENT_HEADER and CONTENT.
Available options for MESSAGETYPE include REQ, REPLY, NOTIF.
... |
Problem Statement: After stopping and restarting the Cim-IO server, typically at least one history occurrence for tags in the Aspen InfoPlus.21 Administrator will exhibit the following characteristics.
The Timestamp is 1/10th of a second after the last successful entry before the Cim-IO server shutdown
The IP_TREND_QST... | Solution: Cim-IO client tasks run on the Cim-IO client machine (InfoPlus.21 server). If running, the tasks send ping messages to the Cim-IO server to confirm that a connection exists. The ping messages are not a typical network ping. Instead, they are a Cim-IO message--in the same way that a Cim-IO GET or PUT is a Cim-... |
Problem Statement: What can be possible options to handle PIMS Simulator Interface (PIMS-SI) server files when the user wants to switch from the use of PIMS SI to PIMS AO? | Solution: Following are some of the options with PIMS AO depending on the usage of PIMS SI:
1. If the use of PIMS-SI is not critical, then just remove the servers from the model tree and don’t update the model.
2. If PIMS-SI is used to call an Excel workbook for use with SPYRO (a 3rd party steam cracking si... |
Problem Statement: The following errors may occur when running the Aspen Cim-IO Test application ( CimIO_T_API.exe)
CIMIO_USR_GET_RECEIVE, Error receiving a GET reply from device CIMIO_MSG_RECV_CHK, Error checking connections
CIMIO_SOCK_CHK_RECV_FAIL, Error peeking at socket
System Error, errno=0 No error
CIMIO_SOCK_RD... | Solution: The errors above generally indicate that the Aspen Cim-IO client processes cannot access the Aspen Cim-IO server processes. If the configuration is OK and the Aspen Cim-IO server processes are running the problem may be related to the Windows Firewall. If the Windows Firewall is active then one suggestion is ... |
Problem Statement: Sometimes, during Cim-IO configuration or while trouble-shooting Cim-IO issues, it?s useful to turn all IO_DEVICE_PROCESSING and all IO_RECORD_PROCESSING off or on.
How can I stop all Cim-IO devices and all record processing? | Solution: The quickest way of doing this is by using SQLplus.
An update statement is required to turn OFF the IO_DEVICE_PROCESSING and IO_RECORD_PROCESSING.
See example below:
UPDATE IOSIMUL
SET IO_DEVICE_PROCESSING = 'ON'; --
UPDATE AspenChem_Get
SET IO_RECORD_PROCESSING = 'ON';
You can also have a statement to chec... |
Problem Statement: How can one force critical Cim-IO processes (e.g. AsyncDLGP.exe and the Store and Forward processes) to restart if they stop unexpectedly? | Solution: This functionality is available with all of the Cim-IO interfaces but the example in thisSolution uses Cim-IO for OPC due to its widespread usage.
With Aspen Cim-IO for OPC there is a process called AsyncDlgp.exe which is critical in the acquisition of process data. If it or any of the Store and Forward pro... |
Problem Statement: When installing the service pack, the CIM-IO icon is disabled (grayed-out) even though CIM-IO is installed and the service pack has not yet been applied. | Solution: All cio_*.ini files in the \Program Files\Aspentech\Setup\Uninstall directory must reflect the latest major version in order to apply the service pack. Editing an old interface *.ini file to the current version resolves the problem.
For example, a CIM-IO server is at v5 and running both CIM-IO for OPC and CIM... |
Problem Statement: This knowledge base article describes how to resolve the following error:
Invalid value in field IO_ACTIVATION_COS
which is encountered when you attempt to make an Aspen Cim-IO transfer record unusable. | Solution: You can place a 'blank' in the IO_ACTIVATION_COS field to resolve this error.
1. Set IO_RECORD_PROCESSING = OFF
2. Set IO_ACTIVATE? = NO
3. Set IO_#TAGS = 0
4. Use the Aspen SQLplus Query Writer to set the IO_ACTIVATION_COS field to a blank using the following query:
MYRECORD.IO_ACTIVATION_COS = '';
where:
- ... |
Problem Statement: Setting Aspen Cim-IO redundancy and it's not working as expected.
When forcing Aspen InfoPlus.21 to go to Secondary Aspen Cim-IO system nothing happens, and the Logical Device record in Aspen InfoPlus.21 shows that the IO_Primary_Device and IO_Secondary_Device with a status of OFF.
The CIMIO_MSG.LOG ... | Solution: For proper redundancy operation the Aspen InfoPlus.21 system needs to be able to ping the Primary and Secondary Cim-IO systems, and reverse ping operation from the Primary and Secondary Cim-IO systems to the Aspen InfoPlus.21 system is also required.
See alsoSolution 115616, Configuring Cim-IO redundancy.
Key... |
Problem Statement: How do I configure Aspen Cim-IO redundancy with Aspen Cim-IO for OPC when the OPC servers are on remote nodes. | Solution: When configuring Aspen Cim-IO redundancy the I\O wizard assumes the OPC servers reside on the same systems as Aspen Cim-IO for OPC. For environments where the OPC servers reside on remote nodes the DEVICE.CSD files must be edited to establish the remote OPC connection.
Following the guidelines in the Aspen... |
Problem Statement: When trying to start Cim-IO Manager service from the Services applet, the following error message is received.
Following the instructions in | Solution: ID 106428 did not resolve the issue. Furthermore, a reinstallation of Cim-IO component also did not resolve the issue.Solution
When checking on the Dependencies of the Cim-IO Manager service, it is shown as having No Dependencies as the screenshot below.
When checking the registry in the Registry Editor, it i... |
Problem Statement: When a Cim-IO device is selected in the InfoPlus.21 Administrator, the following error appears.
RDBVALS Invalid field type DEVICE_NAME
After clicking OK to close the error window, properties of the device (IO_MAIN_TASK, Nodename, Service, etc.) may not appear. | Solution: The error occurs because a database snapshot from an older version of InfoPlus.21 has been loaded into the database. To resolve the error, it is necessary to upgrade the snapshot using the InfoPlus.21 Database Upgrade Wizard. To launch the wizard, go to Actions | Upgrade Database in the InfoPlus.21 Manager.
K... |
Problem Statement: This knowledge base article explains why the following message can be written to the Windows Event Log. This article also explains how to prevent this message from being written to the Windows Event Log.
The description for Event ID ( 24557 ) in Source ( W3SVC ) cannot be found. The local computer ma... | Solution: This message is informational and does not indicate a problem. This message is generated by a component of Aspen Framework named Aspen Web-based Single Sign On (Aspen WebSSO). This event message will no longer be logged once Aspen WebSSO is disabled. Aspen WebSSO can be disabled by the following two steps.
1.... |
Problem Statement: Aspen Cim-IO devices do not start automatically after system reboot. | Solution: Configuration information for logical devices added using the I/O wizard (in the Aspen InfoPlus.21 Administrator) can be found in the..\AspenTech\CIM-IO\Management directory of the Cim-IO server. In that directory, a configuration file (Device_Name.CSD) is stored for each device configured using the I/O wizar... |
Problem Statement: A Cim-IO Redundant Switchover might not occur although TSK_DETECT has identified the switchover and seems to perform the necessary actions. This problem can occur when Infoplus.21 is installed on Windows 2008 Server. A side effect is that there are no files with extension LDV created. Their location ... | Solution: This problem is typically caused by the Windows 2008 UAC security settings for the Admin accounts. This has impact on the Admin account used to configure Cim-IO Redundancy and the Admin account that starts the Aspen InfoPlus.21 Task Service.
On the Infoplus.21 server perform following steps:
1. Navigate t... |
Problem Statement: This Knowledge Base article provides a brief description of the main characteristics of Aspen Framework vs. Aspen Local security. | Solution: Aspen Framework provides the integrating infrastructure that enables the development and enterprise-wide implementation of business processSolutions. A role-based Security component is just one aspect of installing and implementing Framework.
Aspen Framework (AFW) is a full blown securitySolution which consis... |
Problem Statement: This knowledge base article describes the cause of the following message in the cimio_msg.log on the Cim-io server.
Attempt to update with older timestamp for record id XXXX | Solution: This message indicates that the same data record has been specified for data collection in more than one Get record. To prevent this error, ensure that each data record is only listed in a single Get record.
Keywords:
References: None |
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