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Problem Statement: Is it possible to connect Batch.21 version 3.1 to Oracle version 8.1.5 on Unix? | Solution: As described in the Configuration Manual, Batch.21 v3.1 has been tested with the following Oracle databases:
Oracle v8.0.4 on NT
Oracle v8.0.4 on unix
Oracle v8.1.5 on NT
Since then we have also tried the following:
Oracle v8.1.5 on unix
The instructions in the Configuration Manual for Oracle v8.0.4 on unix a... |
Problem Statement: Tag browser displays Specified driver could not be loaded due to system error 161: The specified path is invalid (Aspentech SQLplus, C:\WINDOWS\system32\ip21odbc.dll). Users may also see Invalid Tag displayed in trend plots. The behavior appears on 64-bit Windows 7 systems. | Solution: The PATH needs to be adjusted so that this part:
C:\Program Files (x86)\Common Files\AspenTech Shared
is not too far toward the end. Here is an example with the directory above near the last part of the PATH Statement
Here's an example with the AspenTech Shared section near the front:
To see what ... |
Problem Statement: New rows added in Advanced option of IP.21 Configuration Wizard in the Aspen Excel Add-In are not visible | Solution: You can resize the IP21 Configuration Wizard section of the screen by clicking on the down arrow icon on the top right corner and select ‘size’ from the menu, and then move the divider line on the left to enlarge the area, like:
Once you resize the IP21 Configuration Wizard screen section you’ll see a scroll ... |
Problem Statement: There are many products, components and technologies that comprise the Version 3.x Information Management Suite. A good understanding of how these various parts relate is beneficial before undertaking deployment. | Solution: The attached document is intended to help you plan for, install and configure version 3.1 of the Aspen Manufacturing Suite (AMS) Information Management products and the new AspenTech Framework components. Specifically this document was created to: (1) provide an overview of new AspenTech applications and conc... |
Problem Statement: When stopping Aspen InfoPlus.21, the Aspen InfoPlus.21 Manager displays the message:
Error 231 returned by task service. All pipe instances are busy. | Solution: This problem may be caused by a lack of space on the disk drive where Aspen InfoPlus.21 is installed or on a disk containing Aspen InfoPlus.21 history file sets.
To solve this problem, try restarting the Aspen InfoPlus.21 Task Service. If the Microsoft Windows Services Applet can not stop the Aspen InfoPlus.2... |
Problem Statement: What causes the message Not Enough Map Space in the field IP_HISTORY_STATUS in all the tags defined in an Aspen InfoPlus.21 database. You are most likely to see this message when Aspen InfoPlus.21 is first installed.
The Aspen InfoPlus.21 database starts correctly, and while the history reposito... | Solution: This message means the file map.dat does not exist in the folder:
C:\ProgramData\AspenTech\InfoPlus.21\c21\h21\dat
If this is a new installation of Aspen InfoPlus.21 using the demo database, then you can solve this problem by restarting Aspen InfoPlus.21.
If you see this message after upgrading Aspen InfoPlus... |
Problem Statement: When using | Solution: ID 143040 to collect a crash dump of a crashing process, the command window used to launch ProcDump is launched with an interactive user and designed to capture immediate crashes. If a remote session is used to launch the command window, then ProcDump will crash once the remote session is exited. ThisSolution... |
Problem Statement: After upgrading Aspen InfoPlus.21 from a 32-bit server to a 64-bit server the path for some file locations will change. When the history backup program (TSK_HBAK) executes, it pauses the repository but due to an incorrect path in the Backup Command lines the backup may fail to resume the repository. | Solution: When migrating an Aspen InfoPlus.21 system from 32bit to 64bit some folder locations may change. Before executing the history backup verify the paths are correctly pointing to the cleanup batch files in POST_BACKUP_COMMAND and LAST_ACTIVE_COMMAND
Example 64-bit path:
[POST_BACKUP_COMMAND]
C:\Program Files\... |
Problem Statement: In aspenONE Version 2006.5 a limited runtime license checking functionality has been implemented along with the Aspen client application support for the MS Windows Vista operating system. In order to accommodate these changes Aspen Software License Manager (SLM) software had to be modified as well.
T... | Solution: Aspen SLM Manager that comes with aspenONE v2006.5 distributes two different versions of the SLM client STRGXI2.dll file - version 2006.5.1.257 (which comes with SLM v8.1) and 2006.5.0.257 (which comes with SLM v7.3). The former is for MS Windows Vista operating system, and the latter is for Windows 2000, XP,... |
Problem Statement: Application support often involves troubleshooting crash or freeze situations. The attached document describes the procedure that should be followed when collecting information on an application crash or hang where the machine does not have a development environment on it or is a production machine (... | Solution: Please follow the steps in the attached document to download, install, and run the latest Microsoft Debugging Tools for Windows.
Keywords: WinDebug
windebug
win debug
References: None |
Problem Statement: If you change the Batch Unit name in the Batch Detail Display or the Aspen Production Record Manager administrator you may encounter an error which causes the APRM service to stop unexpectedly. | Solution: You can rename the Batch units although for this to take effect you will need to restart the APRM services.
Note: Before restarting these Services ensure that no Batches or queries are running from the BCU to avoid issues with data.
Keywords: UNIT
APRM
Batch.21
ASPEN PRODUCTION RECORD MANAGER
References: None |
Problem Statement: When you try to add a Microsoft control (i.e. Microsoft FlexGrid) to a VBForm in Aspen Process Explorer, you get the error The control could not be created because it is not properly licensed. | Solution: This is a Microsoft error. You must have a design-time license to use Visual Basic 6.0 ActiveX controls. These errors occur because the system registry does not contain the design-time license information. The following Microsoft knowledge base article lists two possibleSolutions to the problem:
http://supp... |
Problem Statement: This knowledge base article provides an example Aspen SQLplus query which uses the CharacteristicConditions object to retrieve a list of batches which have characteristic values that meet specified criteria. | Solution: This example query returns all batches which have a batch number (BATCH NO) greater than 1000. In order to use this query:
Change the data source from HKLAP to a data source in your environment
Change the batch area from SQLDemo to a batch area in your environment
Add a reference to the Aspen Batch.21 Applica... |
Problem Statement: What causes the error Compile error in hidden module: ThisWorkBook: when opening a Microsoft Excel 2007 spreadsheet containing the legacy Aspen InfoPlus.21 Process Data Add-In?
              | Solution: You may see this error after applying the Microsoft security update MS12-060 for Visual Basic 6.0 issued on August 14, 2012.
To resolve this problem, open an elevated command prompt with administrator rights. Â Go to c:windows\system32 and run the following commands:
regsvr32 /u mscomctl.ocx
and then command
... |
Problem Statement: This Knowledge Base article shows how to calculate duration of a subbatch in Aspen Production Record Manager (APRM). | Solution: This example shows how to calculate duration of a subbatch called MIX.
· In APRM Administrator, expand the tree view in the navigation pane and create a duration characteristic called MIX_DUR1 under Phase Definition | Phase | Characteristic Definitions node, as shown below. Make sure Display Format... |
Problem Statement: The following error appears when attempting to starting unit scheduling from the BCU Server Manager.
Failed to start unit scheduling : 'B21BSC-50002: Relational Database Error -2147217843:
[Oracle][ODBC][Ora]ORA-01005: null password given; logon denied' | Solution: This error is related to the ODBC Data Source used to connect to the Oracle Relational Database.
When configuring the ODBC Data Source with the Oracle ODBC Driver, there is a required User ID field. However, a separate field may not exist for the associated password. In this case, the user name and password... |
Problem Statement: After Aspen's Excel Add-In is loaded into Excel and utilized normally, upon closing a spreadsheet the user receives a Microsoft Excel prompt:
Do you want to save the changes made to 'AtData.xla'? | Solution: Locate the AtData.xla file on the machine and right click to select Properties. Click the Attributes box for the Read-only option. This will allow spreadsheets to be closed without receiving the prompt for saving changes to the AtData.xla file.
Keywords:
References: None |
Problem Statement: This knowledge base article explains why the Aspen Tag Browser does not display a list of folders and why the Description field is grayed out when connecting to a particular data source. | Solution: This occurs because the user has configured the Aspen Tag Browser to connect through Aspen Web.21 in
View | Options | Web.21
When the Aspen Tag Browser is in this mode, it uses Aspen Process Data (Web) which does not support getting the description or the folder structure. This is because Aspen Process Da... |
Problem Statement: Why doesn't the Aspen Tag Browser display folders and why is the description field grayed out when using simple searches? | Solution: The Aspen Tag Browser uses Aspen SQLplus to perform searches. Start the ADSA Client Config utility and verify data source includes the Aspen SQLplus service component.
Keywords: ADSA
tag browser
expand
expansion
greyed
description
References: None |
Problem Statement: Aspen Process Explorer allows you to plot formulas using ad-hoc calculations. To create an ad-hoc calculation, enter the formula following an = sign as shown in the example below:
In this example, the ad-hoc calculation sums two flows, and Aspen Process Explorer displays the result; however, the des... | Solution: Create a shared ad-hoc calculation using Aspen InfoPlus.21 against the definition record IP_CalcDef
Give the record a meaningful description and set the field #CALC_LINES to 1.
Expand the repeat area #CALC_LINES, and enter the ad-hoc calculation as you would on an Aspen Process Explorer plot.
Now, plot this r... |
Problem Statement: This knowledge base article describes why the following error can be generated from a custom application which calls the Aspen Batch.21 Application Programming Interface (API).
Error reading property get: B21BSC-50001: Framework GetUserRoles method call failed: -2147024891 | Solution: This error is related to an Aspen Framework (AFW) / Aspen Local Security (ALS) function call. The error code -2147024891 translates to Access Denied. This indicates that the account which runs the custom application does not have the correct privileges within AFW / ALS or this account may not have the necessa... |
Problem Statement: Warning message when opening Excel regarding missing Aspen Add-In, for example after a Aspen Process Explorer upgrade:
'C:\Program Files\Microsoft Office\Office\LIBRARY\ATData.xla' could not be found. Check the spelling of the file name, and verify that the file location is correct.
If you are tryi... | Solution: If any Excel Add-In is missing - for example after a Process Explorer upgrade - and there is a problem re-adding it, try these specific steps:
1. Remove the existing Aspen Add-Ins (e.g. in Excel, go to Tools | Add-Ins and uncheck the box for Aspen Process Data Add-In)
2. Close Excel
3.... |
Problem Statement: When trying to open a new plot after an install or upgrade of Aspen Process Explorer 'File | New' is grayed out | Solution: When File | New is grayed out after a new install or upgrade of Aspen Process Explorer there are three different scenarios that can cause this behavior
1. Make sure the URL path under the client registry entries and server registry entries tab in the AFW Tools (Start --> Programs --> Aspentech --> AFW Tools) ... |
Problem Statement: When running the Aspen Tag Browser on a non-English Windows operating system for the first time, you get the error Type Mismatch. | Solution: The reason for this error is that during installation, registry keys have been translated from English into the language of the operating system.
You can overcome this error by executing following steps:
1. Run Regedit
2. Navigate to HKEY_CURRENTUSER\Software\AspenTech\
3. Delete the 'Aspen Tag Browser' entry... |
Problem Statement: This knowledge base article describes the possible ways to move an Aspen Batch.21 BCU configuration from one server to another server. | Solution: If you only need to move the batch structure (without the data) from one server to another then transferring the BCU configuration will just involve loading the *.bcu file(s) from server A into server B. This assumes that the batch structure, etc. will be the same on both servers and that you've already expor... |
Problem Statement: The Batch Administrator is extremely slow to expand the Data Sources object, displaying the available Batch data sources. The delay to expand the data sources can be up to 6 minutes. Once the data source is expanded, subsequent activity in the Batch Administrator is not unnecessarily slow or delayed.... | Solution: The Golden Batch Profiling component was added to Batch.21 in version 2004.2. Profiling requires that a Golden Batch Profiling license be acquired from the SLM server license server the first time Profiling is used. You can check if a license has been acquired by right mouse clicking the Profiling object in t... |
Problem Statement: The Aspen Tag Browser has an option to save frequently used searches under a Favorites option,
Where does the Aspen Tag Browser save this list? | Solution: The Aspen Tag Browser saves the favorites list in a file in the Application Path\User Name\favorite.fav folder.
The path for this would be:
C:\Program Files (x86)\Common Files\AspenTech Shared\Apex\<User name>
Where <User Name> is the name of the login user in the system.
Keywords: TagBrowser, favorite... |
Problem Statement: Advanced Search and Description are not available in the Tag Browser and it is not possible to do a simple search using the description field because it is grayed out. Advanced Search option is also grayed out. How do I get these options enabled? | Solution: Simple Search by Description as well as the Advanced Search uses SQLplus. Make sure that the SQLplus Service component is configured as a service for the data source.
Keywords:
References: None |
Problem Statement: When installing the Aspen Manufacturing Suite, the installation can sometimes fail on the Noblenet Portmapper core component. The following message will be returned:
set up of core component noblenet failed. Installation can not continue
This article provides suggestions to work around this error. | Solution: Ensure that no other noblenet portmappers services are already installed/running on this PC. There are a few 3rd party products from other software vendors which install another portmapper. The existence of any other portmapper besides the one distributed on the AspenTech installation CD can cause the Noblene... |
Problem Statement: This knowledge base article describes how to troubleshoot the scenario in which creating batches through the Aspen Batch.21 Application Programming Interface (API) within an Aspen SQLplus query takes an excessively long time. | Solution: - First, check the actual execution time on your query to see how long it takes for the complete query to execute. The following query will calculate the execution time of an Aspen SQLplus query:
LOCAL T TIMESTAMP;
T = GETDBTIME;
--Insert your query being tested here
WRITE GETDBTIME - T;
After you know the to... |
Problem Statement: You receive an error in the application log in Aspen Process explorer that reads atConnections.GetServerList: Can't create ADODB.Recordset!
Or
You open the 'Tag Browser' and no servers are shown in Aspen Process Explorer or Infoplus.21 Administrator.
or
You get the error message Retrieving the COM cl... | Solution: This occurs when the Msado15.dll becomes unregistered to fix this issue you will need to register the Msado15.dll. This is typically located in C:\Program Files\Common Files\System\ado\ folder.
To register the DLL open a Command Prompt with administrator privileges.
Enter the commands
cd c:\windows\system3... |
Problem Statement: The Display multiple maps for tags option of the Tag Browser in View | Options, is supposed to return multiple instances of a tag based on it's map record associations. That is, if a tag has two or more map record associations, it appears two or more times in the Tag List - once for each map record a... | Solution: If there are multiple map records associated to a Definition record, then each map record corresponds to a particular repeat area. There is a field, Map_IsDefault, that determines which map record is used as the standard default map record. For example, in the definition record PMCAnalogDef, there are two rep... |
Problem Statement: The legacy (older) process data add-in for Microsoft Excel will not work and when selected will produce a message like this:
Microsoft Visual Basic for Applications (title of dialog box)
Compile error in hidden module: frmCurrValue.
This error commonly occurs when code is incompatible with th... | Solution: The settings in Microsoft Excel have been tightened and this causes the add-in to not work correctly. Here's where to go to relax the settings:
Excel 2010 and Excel 2013
'File' => 'Options' => 'Trust Center' => 'Trust Center Settings...' button => 'ActiveX Settings'
On this screen, if the top option is s... |
Problem Statement: The start time for aggregates in Aspen Process Explorer and Excel Add-in is not at the desired time. | Solution: Under the HistoryParamDef definition record is a record named HistoryParameters. At the bottom of the record, the AGGREG_DAY_START field dictates the timestamp used in Aspen Process Explorer for Start of Day aggregates.
Keywords: average
aggregate
time
spreadsheet
start
day
start of day
daily
References: None |
Problem Statement: Both Process Explorer and the Excel Add-Ins provide the ability to make on-the fly calculations such as Averages. This | Solution: is aimed at showing the different options for handling Timestamps when calculating Averages.Solution
Looking first at the Aspen Excel Add-ins (via the Aspen Process Data Add-In):
Click on Aspen -> ProcessData -> GetData -> Trend/AggregateData and Type = Average
Let's use an example of defining a Timespan that... |
Problem Statement: When viewing an IP_TextDef record in an Aspen Process Explorer trend plot, the current value (value displayed to the right of the trend plot area) flashes from the actual textual value to asterisks. | Solution: In most cases, this can be resolved by clicking in the legend and selecting the Extrapolated option for that pen.
For text tags that don't store a value in history very often, it may also be necessary to use a Sampling Type of Actual, check the Extrapolated option, and modify the record's IP_MAX_TIME_INT para... |
Problem Statement: The 'Find' (binoculars) button in the Aspen Production Record Manager Batch Detail Display (BDD) allows a user to type in a Batch Number (or whatever value has been set as the Batch Designator) so that the batch details can be viewed in the BDD. However, it is also possible to look up batches in the ... | Solution: To search on batches by the Batch handle, hold down the Ctrl key while clicking the Find button in the BDD. A dialog box as shown below will appear and prompt for the batch handle.
Keywords: find
Batch Detail Display
References: None |
Problem Statement: Sometimes, after backup/archive & purge in the Batch.21 Administrator, a user will be unable to delete the area. The usual message 'Are you sure you want to delete area 'xxx' and all its contents' appears. After clicking 'Yes' the following message pops up: 'B21BSC-50233 Unable to get resource string... | Solution: The error message indicates that the user has some BCU configuration tied to this area. The meaning of the error message is as follows:
IDS_ERR_AREA_DELETE_NOT_ALLOWED_BY_BCU_UNITS
Deleting this item is not allowed because there are BCU units installed in the area. You must delete the associated BCU units fir... |
Problem Statement: One of the following errors is received:
1. When starting the Tag Browser:
2. When creating a new file or opening an existing plot in Process Explorer:
3. When opening the Web.21 home page: | Solution: Verify the file AtProcessData.dll exists in the correct path.
The default location is: C:\Program Files\AspenTech\ProcessData\
If the file is missing and the problem occurred in Process Explorer or the Tag Browser, reinstall Process Explorer. If the problem occurred in Web.21 you will need to reinstall Web.2... |
Problem Statement: How do you enable debug logging for Aspen Tag Browser? | Solution: To enable debug logging for the Aspen Tag Browser please do the following:
1. Open a Windows OS Command Prompt by right-clicking and selecting 'Run as Administrator'.
2. Navigate to the directory where the tag browser executable (TagBrowser.exe) is located (usually one of the following):
C:\Program Fi... |
Problem Statement: | Solution: # 103699 provides information on how to disable writes to the Aspen InfoPlus.21 database version 2.5.1 from Aspen Process Explorer/Excel Add-ins. However, this suggestion does not work for Aspen InfoPlus.21 version 3.x and higher.
The question becomes: How to implement Excel Addin security in Aspen InfoPlus.2... |
Problem Statement: You get the message Function Not Supported By Server displayed in Aspen Process Explorer when you set the sampling type to Interpolated for a tag from a v7.2 InfoPlus.21 data source. You do not get this error if you set sampling type to Actual or Best Fit, in fact in these cases the tag trends correc... | Solution: AMRHIS21INTERPOLATE and SMRHIS21INTERPOLATE API functions were added to v7.2 (initially in cumulative patch 6) to improve reporting of daylight saving transitions. Your client programs are expecting to find these functions but you are running a version of the API that does not have them.
Apply the update whic... |
Problem Statement: Attempting to start the BCU Unit Scheduling returns a failed to start unit scheduling '(null)' error message. | Solution: Before BCU Unit Scheduling can be started using the BCU Server Manager a Batch Area has to exist first. If there are no Batch Areas defined in the Aspen Production Record Manager Administrator, then the BCU Server Manager will return the error message: failed to start unit scheduling '(null)' . This is normal... |
Problem Statement: Unlike Tag Browser searches of an IP.21 database, when using the Tag Browser to search a tags in a relational database, the Description field is grayed-out. The user is unable to search for RDBMS tags by description. | Solution: This behavior is by design. The description field of the Tag Browser search is only enabled when SQLplus is supported for the data source. SQLplus is not supported for RDBMS tags.
Keywords: relational
database
SQL
Oracle
description
References: None |
Problem Statement: What is the Value - Incomplete or Integral - Incomplete option used for?
These options appear in the Process Data Add-In's functional area:
Process Data | Get Data | Trend/Aggregate Data => Settings => Aggregation tab => Aggregation Method. | Solution: Version 6.x and higher of Excel Add-In was enhanced to add the Value - Incomplete and Integral - Incomplete aggregation methods. These features are described in the Aspen Process Explorer v6.0 Release Notes:
Process Data Add-Ins now allow aggregate trends for incomplete samples. The Add-Ins now have the opt... |
Problem Statement: Base on KB125643 , while right click on the toolbox and select Additional Controls, Additional Controls Dialog Box is not showing. | Solution: This problem usually happen when we change or config our Microsoft Office to new version.
you can run Process Explorer in compatibility mode.
Keywords: additional controls
compatibility
process explorer
VBA
References: None |
Problem Statement: How do you use Ad-hoc calculations in Aspen Process Explorer to highlight relationships between Aspen InfoPlus.21 tags? This technique can be used to transform the Aspen InfoPlus.21 database from a collection of time-stamped values to more of a relational database. This approach could be used as a pr... | Solution: Introduction
Aspen InfoPlus.21 is not a relational database. Each Aspen InfoPlus.21 tag is an independent collection of time-stamped values. Aspen InfoPlus.21 does not define any sort of relationship between tags. However, process variables in reality are often highly correlated. Ad-hoc calculations in Aspen ... |
Problem Statement: Example of using an Aspen SQLplus iq.exe command line program to run a simple Command from the Aspen BCU Administrator. When a trigger fires a Command is executed which runs a parameterized SQLplus script and dumps out a message containing the internal Batch ID (not the Batch Designator) of the batch... | Solution: Example SQLplus script saved as a text file in C:\MyBatchReport.sql
Set Append 'C:\MyReport.txt';
Write 'Batch is Really Finished'||' '||&1' '||'&2';
Add a new Command to a BCU trigger in a BCU script, right click on trigger and select Add Command.
In the Command line for this trigger enter:
C:\Progra~1\Aspen... |
Problem Statement: Users starting Microsoft Excel might see a message like the following:
Aspen Process Data Excel Add-In (Title of Message Box)
To ensure that AspenTech Process Data Excel Add-In works properly, it
requires that Excel be closed and restarted manually. Do you want to
exit Excel now?
or
Aspe... | Solution: The new COM add-ins for Excel are marked by the AspenTech installation program to be loaded into Excel but doing so requires Excel to be restarted. These messages should appear the first time Excel starts after the installation is completed but should not appear again after restarting Excel.
Keywords:
Refer... |
Problem Statement: The following error message can be returned when configuring batch query criteria in an Aspen Batch.21 web report page.
Invalid batch query criteria
This knowledge base article explains why this error message can be returned. | Solution: This error message is returned when unrealistic batch query criteria are specified in the creation of the web report. In particular, ensure that the batch end time is greater than the start time. If the end time is equal to or earlier than the start time then this error will be returned. The image below shows... |
Problem Statement: Strange values appear in some Q plot fields. | Solution: When a data set in Process Explorer has some points equal to NaN (null values in IP.21) one can expect to see unusual values displayed in the following plots:
X-Bar - No errors observed.
Range - No errors observed.
CUSUM - Target displays 1.#R (a nonsense number) in the area above the legend but the correct n... |
Problem Statement: How do you enter an ad hoc calculation for log in PE? What is the syntax? | Solution: =log(number,base) This answer was found in the Aspen Calc on-line help. The syntax is the same.
It should be noted that some basic ad hoc calculations can be done in PE without having Aspen Calc installed, such as =atcai + 1. However, for more advanced functions, such as log, Aspen Calc must be installed for ... |
Problem Statement: This behavior was observed when Process Explorer was being used on a thin client machine in conjunction with Citrix. A newly opened or created trend plot works as expected initially. The timeline may be increased/decreased and scrolled back in time to display the appropriate data. However, after the ... | Solution: The customer found that this behavior was resolved after installing a newer version of the Citrix software. In this case, and upgrade to Citrix release 9.0 resolved the problem.
Keywords: citrix
References: None |
Problem Statement: After installing Process Explorer and the Excel Add-In, attempting to use the Excel Add-In produces an error from Aspen Process Data -- Init Automation:
#ERROR: -2147220999
Automation Error
error in the dll
Once you OK this error, the Add-In's dialog box is displayed, but it doesn't work correctly, a... | Solution: This can typically be resolved by registering the file AtProcessDataAuto.dll
Keywords: -2147220999
automation error
References: None |
Problem Statement: Can I use Microsoft SQL Server to backup and purge batch data? | Solution: You should always use the Aspen Production Record Manager administrator to back up and purge batch data because batch data is stored across several tables, and the administrator backs up the data in a logical format before purging the data. This allows you to restore the batch data later if necessary.
Keywor... |
Problem Statement: When viewing a tag in Process Explorer from a Setcim database, no data is displayed, and the following error is shown in the value field of the legend:
Unexpected error -10, Stop code 5 returned from database | Solution: One cause of this behavior was due to the map record, defined by ATMapDef, associated with the record being viewed had become corrupt. Two possibleSolutions:
1. If there is a test/development server available, load a backup snapshot from the production machine onto the test machine, and save the map record. T... |
Problem Statement: Sometimes users have a file with tags in Aspen Process Explorer linked to a certain Data Source. If this user needs to use the same file but now linked to another Data Source, he must add and change the Data Source within Aspen Process Explorer. | Solution: 1) In this example we are going to change the current Data Source WIN12V87 to WIN-JB7K00KCE6C.
Click on the Process Explorer Option button.
OR
2) Open the tab named ADSA, select the Data Source that you wish, and click Apply. In this case, it will be WIN-JB7K00KCE6C.
3) Go to the Source tab an no... |
Problem Statement: When starting unit scheduling, the following error occurs: Failed to start unit scheduling: Invalid batch area. This error appears after deleting an area in the Batch Administrator. | Solution: A defect in the Batch system allows an area to be deleted while it still has units running on the BCU Scheduling table. This results in the error listed above the next time unit scheduling is started because there is a reference on the BCU_UNITS table that references an invalid area in the Areas table. The de... |
Problem Statement: In Aspen Process Explorer, an error message: Query completed with errors may be found in the value field for all tags. This error occurs when Aspen IP.21 Process Browser (previously named Web.21) client components are downloaded onto a machine running Aspen Process Explorer, and the Aspen IP.21 Proce... | Solution: Upgrade Aspen Process Explorer to the current version of Aspen IP.21 Process Browser or re-install Aspen Process Explorer. Aspen Process Explorer and Aspen IP.21 Process Browser clients are only able to work on the same machine if they're both at the same version.
NOTE: With reference to current V7.1 IP21 Pro... |
Problem Statement: Some customers have dual or multiple monitor configurations. Does Aspen Process Explorer work correctly in conjunction with this type of configuration? | Solution: Yes, Aspen Process Explorer does function correctly when used on a system configured for multiple monitors. There is one caveat though. The Primary monitor must be configured as the top left monitor.
Keywords: monitor
References: None |
Problem Statement: This knowledge base article describes why the following error may occur during the installation of products from the aspenONE DVD set.
Error 1931. The Windows Installer service cannot update the system file C:\winnt\system32\msxml3r.dll because the file is protected by Windows. You may need to upda... | Solution: This error is generated by the Windows installer. It means the file
C:\winnt\system32\msxml3r.dll
already exists on this computer and cannot be updated with the version of the same file from the AspenTech installation DVD. Please check with your IT department to determine whether or not this computer has ... |
Problem Statement: This knowledge base article describes how to reference history repeat area occurrences in the Process Explorer ad-hoc calculations. | Solution: Repeat area occurrences can be referenced in ad-hoc calculations as shown in the example below.
={Atcai 1 IP_Trend_Value}
In this example:
Atcai is the tag name
1 is the repeat area occurrence number
IP_Trend_Value is the repeat area field
The curly brackets {} must be used around the entire tag name, occurre... |
Problem Statement: The following message can be returned from the aspenONE installation when installing on Windows 2003 SP1.
1603: Error installing Windows Installer engine. A file which needs to be replaced may be held in use. Close all applications and try again.
This knowledge base article explains why this message ... | Solution: Windows 2003 SP1 includes a newer version of the Windows installer than the aspenONE media distributes. This error is encountered because the installation of the Windows installer from the aspenONE media fails. The reason the Windows installer fails is because there is already a newer version of the installer... |
Problem Statement: Under certain circumstances it is possible for TSK_DBCLOCK to use up to 50% of the CPU time, which could lead your InfoPlus.21 database to become unresponsive or appear to hang. This could occur if, for example, TSK_DBCLOCK was continually kept busy by the timestamp rescheduling configured by the dat... | Solution: InfoPlus.21 really is not intended to handle such a HUGE number of scheduling timestamp fields, regardless of the reschedule interval. This is perhaps 100x the number at a more typical site. The CPU time required to trigger and reschedule a single scheduling timestamp field is roughly proportional to the tota... |
Problem Statement: This knowledge base article explains why a single value entered into an Aspen InfoPlus.21 database record may seem to be able to trigger more than a single alarm state for the database record. | Solution: The way the deadbanding works with the alarm states is that the data value must actually exceed the alarm limit for the alarm state to change. For example, if the alarm limits were configured in the database record as follows:
IP_HIGH_HIGH_LIMIT = 30
IP_HIGH_LIMIT = 20
IP_LOW_LIMIT = 10
IP_LOW_LOW_LIMIT = 0
a... |
Problem Statement: Aspen MES cluster is a redundancy | Solution: offered by AspenTech. While adding a cluster, you may receive the error:
Failed to open cluster <CLUSTER NAME>.Could not contact the specified cluster.
Followed by the error message:
Retrieving the COM class factory for component with CLSID {F2E~...}failed due to the error:80040154.Solution
AspenTech’s MES re... |
Problem Statement: You may want to load on a production Aspen InfoPlus.21 system some custom records developed on a test Aspen InfoPlus.21 system. Rather than exporting a snapshot, which will overwrite the production database when being loaded there, you would prefer to export a list of specific records.
Is there a sim... | Solution: Yes, this is possible. In the Aspen InfoPlus.21 Administrator right-click on the database object and select Save Records from the context menu. In the GUI, select Find and the Aspen InfoPlus.21 record finder will appear. Query the records you like and drag and drop them to the Save Records window. Then save i... |
Problem Statement: While trying to install AMS software, the user has a logon failure and cannot complete the installation. | Solution: When performing an AMS install, the account being used to install the software must be a member of the local administrator''s group. The reason for this is that the administrators group has particular user rights and policies that allow the appropriate permission for the activities required during an installa... |
Problem Statement: InfoPlus.21 cumulative patch V7.3.0.3 provided a basic application that allowed the user to relocate the InfoPlus.21 folder locations (Defect ID: CQ00461057). IP21ProfileConfiguration could redefine the InfoPlus.21 Data Root folder and some additional child folders by creating the IP21Profiles.xml fi... | Solution: Since V8.0, the new InfoPlus.21 Server System Profiles Manager has completely replaced IP21ProfileConfiguration. It offers much improved functionality as listed below:
An InfoPlus.21 system profile specifies the location of certain InfoPlus.21 folders that hold configuration files: history system files, SQLpl... |
Problem Statement: The following error(s) may be received when attempting to install and application that requires the use of IEWebControls on a Windows Vista client.
Error 1: There was a problem with installing IEWebControls. The error return Code was 1603. Installation cannot proceed
Error 2: The specified path htt... | Solution: The Vista Metabase Compatibility component of IIS 7 must be installed on the server where Aspen Online will be installed. ** This component is not installed by default.**
To install the compatibility component
1. Open the Programs & Features page from the Windows Control Panel
2. Select Turn Win... |
Problem Statement: How to load a Visual Basic (VB) combo box with the content of a selector record''s repeat area? | Solution: This can be accomplished two different ways:
The first example is as follows:
If you create a VIEWDEF that contains the Select_description fields. Example: create view prod_name as select select_description from product names;
The code that will get the contents of the view query into an ADO recordset and the... |
Problem Statement: When Aspen OnLine recovers from a previous failure, it only starts up steady state detection, but not the engine , why? | Solution: The watchdog program monitors the steady-state program and the optimization program. If it detects a problem with either program, it sets the Aspen OnLine Status signal (APOSTAT) to a value as a notification that a problem has occurred. If the Restart on Failure signal (RESTART) is set to 1, the watchdog prog... |
Problem Statement: A spreadsheet using the Excel add-in feature is created and put on a shared directory for all to use. Each user has their own PC with permissions to read and write into the shared directory. However, when a user attempts to access the spreadsheet, the spreadsheet is unable to retrieve and display the... | Solution: Verify that the location of the .xla files are identical on all machines. Then, based upon which location the spreadsheet is using, re-select the .xla file to be used by Excel Add-In. If you select a cell that should contain data, the path to this *.xla file is displayed in the formula box.
I. The pat... |
Problem Statement: User cannot get a steady state report when user clicks on the Report button. They get a message ssd status.txt does not exist. | Solution: There is a Signal Tag (Signal named SigSSPrint, default tag named SSDPRT) which controls whether the SSD report file is generated. The normal value of this tag is 1, meaning yes, write the SSD report file each time the SSD program executes (normally once per minute). Pushing the button on the ControlPanel jus... |
Problem Statement: The log file BcuAdministrator.ApplicationInterface.svc_mes.log has been seen on a few occasions to contain messages to the effect of:
(26424) 01/30/2006 15:44:37.419 CBatchRegistry::OpenKey: E_FAIL
for no specific reason. This knowledge base article describes the severity of these messages. | Solution: This message indicates that one of the Aspen Batch.21 Application Programming Interface (API) calls tried to access a key in the registry which could not be located. Although this message is logged as an error (E_FAIL indicates an error) this message is not critical and can be ignored if no other problems are... |
Problem Statement: In SQL Server 7.0, problems surrounding object ownership can arise from a login being added to the sysadmin fixed server role. | Solution: This information is pertinent to Event.21 & Batch.21 troubleshooting when receiving an error like:
Msg 208, Level 16, State 1
Server ''MOVER'', Line 1
Invalid object name ''event_db..b21_batch_area_rel''.
In SQL Server 7.0, objects are referred to by the following syntax:
servername.databasename.owner.objectn... |
Problem Statement: Encounter errors when using Aspen Batch.21 API function ImportBatchDataXML in Aspen SQLplus due to XML containing escape characters such as '<', '>', '&', etc. | Solution: Escaped characters MUST be escaped using either numeric character references or the strings such as < and >. Below is a list of the strings for characters that need to be escaped.
Escape character
Replacement String
<
<
less than
>
>
greater than
&
&
ampersand
'
'
apostrophe
"... |
Problem Statement: Is there a Batch.21 interface that can read BatchML format? If not, is there any other possible way to import batch data from DCS ABB Batch for 800XA like it was possible for ABB DigiBatch with the OpenBatch Interface? | Solution: Aspentech does not have an interface with this capability and it is not currently on the Development roadmap.
However we do support BPD documents transmitted on the TIBCO Infobus. This is S95 compliant.
Also, depending on the format it might be possible to write a custom XSL file to transform the content to B... |
Problem Statement: When opening an Excel spreadsheet with Process Data Add-In data on the sheet, Excel asks to Update the link path. | Solution: Hiding or protecting data on the spreadsheet can cause this problem. Unhiding and unprotecting these values should solved the problem.
Keywords:
References: None |
Problem Statement: When you open or create an Event.21 plot in Aspen Process Explorer, you get following error: Unable to initialize event system: warning(0) sql code(0) | Solution: This error can be caused when you have added the wrong ADSA Service Component to the ADSA data source. For Event.21, you should add Aspen Event.21 Data (.Net Events)
Keywords:
References: None |
Problem Statement: How do I prevent the error message Failed to create object. OLE error: Class not registered when opening a real-time SPC plot in Aspen Process Explorer? | Solution: Make sure that you have installed the Real-time SPC component. If you do not see this directory on your machine:
32bit systems: Drive:\Program Files\AspenTech\APEx\Q
64bit systems: Drive:\Program Files (x86)\AspenTech\APEx\Q
it means that you don't have the Real-time SPC component installed. In this case, you... |
Problem Statement: Selecting an APEx short cut icon on the desktop produces the following error:
Cannot find the file 'C:\Documents and Settings\..\Desktop\XXXXX.apx' (or one of its components). Make sure the path and filename are correct and that all required libraries are available. | Solution: Recent code changes fixed this behavior, but it appears that it can occur unexpectedly. This error occurs when the information in one or more of the Use DDE settings in the windows file type associations has become corrupt.
APEX attempts to fix such errors automatically at startup by registering all its file ... |
Problem Statement: How can you display a current value on a VBForm in Process Explorer (APEx)? | Solution: The attached Aspen Process Explorer VBForm includes the example code to display the time and value of one tag using process data. When you first open the form it will complain about the data source name. Change the tag name and data source name and save the APEx document for use with your system.
Keywords:
R... |
Problem Statement: A message like the following appears when trying to apply a patch for Batch.21:
<long string> is not installed ProductState returned is -1
An example of this message would be the following:
{E85B786E-7A76-48D3-9A66-27DF1F46055A} is not installed. ProductState returned -1
Even though Batch.21 ... | Solution: One may wish to use the 'Windows Installer Cleanup Utility' which was created by Microsoft. Information about it can be found here:
http://support.microsoft.com/kb/290301/
The website includes this caveat:
Warning: The Windows Installer CleanUp Utility is provided as is to help resolve installation prob... |
Problem Statement: This knowledge base article explains why the following installation error can occur:
path...\prop in:[Main] validation: Validation code failure
Note that path... can be any path on the CD or DVD drive. | Solution: This problem is usually the result of a dirty, scratched or defective installation CD or DVD. If this error occurs try the following:
Wipe off the bottom of the CD or DVD.
Check the bottom of the CD or DVD for scratches.
Reboot the machine then attempt the installation again.
If cleaning the CD or DVD and reb... |
Problem Statement: The Fill Background field in a Process Explorer Process Graphics Data Field is checked and grayed out and cannot be changed. | Solution: The ability to un-check this field for data field objects in a Process Graphic was deprecated in version 5.0.1. There were problems associated with frequent updates of this field. The fix was to permanently disable it. The check box was not removed from the properties dialog because it is still functional for... |
Problem Statement: This knowledge base article describes why the following error may occur during the installation of products from the aspenONE DVD set.
Error 1931. The Windows Installer service cannot update the system file C:\winnt\system32\msxml3r.dll because the file is protected by Windows. You may need to upda... | Solution: This error is generated by the Windows installer. It means the file
C:\winnt\system32\msxml3r.dll
already exists on this computer and cannot be updated with the version of the same file from the AspenTech installation DVD. Please check with your IT department to determine whether or not this computer has ... |
Problem Statement: This knowledge base article describes how to reference history repeat area occurrences in the Process Explorer ad-hoc calculations. | Solution: Repeat area occurrences can be referenced in ad-hoc calculations as shown in the example below.
={Atcai 1 IP_Trend_Value}
In this example:
Atcai is the tag name
1 is the repeat area occurrence number
IP_Trend_Value is the repeat area field
The curly brackets {} must be used around the entire tag name, occurre... |
Problem Statement: Some customers have a programming need to utilize a user's default time span setting. Where is this information stored? | Solution: A user's default time span setting is stored in the following registry key.
HKEY_CURRENT_USER\Software\AspenTech\AtTime\Settings
The string name for the setting is DefaultSpan.
Keywords: time
span
default
References: None |
Problem Statement: Neither * nor ? have wildcard functionality when searching RDBMS tags in v5. | Solution: As a workaround, use:
_ as a one-character replacement wildcard.
% as a wildcard for a string of characters.
Functionality of * and ? as wildcards has been restored in v6.0.1.
Keywords: wild
card
References: None |
Problem Statement: The AtProcessDataAuto library, though not documented, is visible to programmers as a library:
with a number of available object as shown below:
A question on documentation, or lack of, will often arise. | Solution: Unfortunately the AtProcessDataAuto objects are not fully supported for custom implementation. The only supported automation interface objects are those documented in the 'Automation Interfaces' section of the Process Explorer Help files.
Objects documented there are fully supported and have commitments from ... |
Problem Statement: When Launching Aspen Process Explorer the following error pop up:
Security Initialization Error:
Could not locate Authorization. IPFWAuthorization in registry | Solution: This problem is either caused by a bad installation or network issues. To troubleshoot, check:
1. When installing APEX, make sure you login using an Administrative account. If not, re-install
2. Check that you have the following path in your registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Authorization.IPFWAuth... |
Problem Statement: When attempting to connect an AspenTech client application to an Aspen InfoPlus.21 server (such as plotting a tag in Aspen Process Explorer), the user may encounter the error message
Connection Failure is Fatal | Solution: The errror message Connection Failure is Fatal could mean that (1) the client machine is unable to locate the Aspen InfoPlus.21 server on the network; or (2) Aspen InfoPlus.21 security access denial.
Troubleshooting steps for (1) the client application (such as Aspen Process Explorer) is unable to locate th... |
Problem Statement: Why do I see SLM_InfoPlus21_Points in Value column of Aspen Process Explorer? | Solution: ThisSolution is relevant when there are more than one InfoPlus.21 server pointing to one license server.
Use the WlmAdmin tool to check the total number of InfoPlus.21 pointing to the license server. The total points consumed should not exceed the entitled consumable points. If it exceed the entitled points,... |
Problem Statement: What URL does the Aspen Production Record manager Web Reports use in a Cluster environment?
In a cluster environment you will have two servers for example Node 1 and Node 2. | Solution: If you are in a cluster environment you will have a cluster name for the two servers.
For example if you cluster name is APRMServer then use the URL
http://APRMServer/batch21/pages/reporting/reporting.aspx
Keywords: Cluster
APRM
Batch21
Batch.21
Aspen Production Record Manager
Reports
Web Reports
References... |
Problem Statement: Many of the icons on the top bar in Aspen Process Explorer appear faded and are not clickable. | Solution: If the Trend Plot option appears grayed out and not clickable, along with many other icons in Aspen Process Explorer, like in the figure below, it means that the application is not granting any permissions to access data.
The first thing to check if the security settings in the AFW security manager are define... |
Problem Statement: This knowledge base article provides suggestions to resolve the following error message, which can be generated by Aspen Process Explorer.
Error 1324. The path Program Files contains an invalid character | Solution: ? Make sure that when you type
C:\Progra~1
into Windows Explorer you are taken to
C:\Program Files
? Ensure that the path to Program Files that you are attempting to access is on your local machine. If the path points to Program Files on a remote machine ensure that the path is properl... |
Problem Statement: Inserting old data into Aspen InfoPlus.21 (IP.21) using the Aspen Process Data Add-In for Excel, returns Result -50008 | Solution: This error result translates to the following message:
Unable to write to the tag specified. Verify the time range.
The most common cause of this error is the PAST parameter of the tag's repository not allowing such old data.
Check Knowledge BaseSolution ID 112998 (What is the maximum value of the PAST ... |
Problem Statement: This knowledge base article explains why the scheduling table in the Aspen BCU Administrator can show negative timer intervals. | Solution: A Negative number in the Aspen BCU Administrator's Scheduling Table means that the unit processing has taken longer than the Processing Cycle time. This usually just means that the Processing Cycle time is too short for the amount of data which needs to be processed. However, it could imply that another appli... |
Problem Statement: Can Aspen Process Explorer plots and/or graphics run or be displayed on a Blackberry or PDA? | Solution: Using the standard Aspen Process Explorer plots and graphics, these cannot be displayed on a Blackberry or PDA.
Trend plots and graphics can be displayed on a Blackberry or PDA using the Web.21 PIE (Personal Internet Explorer) module. This module is part of the Aspen Operations Manager-Role Based Visualizatio... |
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