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Problem Statement: How to select License Type Backup in Aspen InfoPlus.21 V8.5 to configure an InfoPlus.21 backup server? | Solution: Starting in version V8.5 of Aspen InfoPlus.21 there's no License Type of Backup anymore,
The only selections available are Standard, Embedded and OEM,
See KB 140942 for further details.
Users are encouraged to consider using the Aspen MES Clustering product instead. For further details see the Asp... |
Problem Statement: I have two KPIs that are executed every minute. I want to make sure that one of these is executed first. How do I ensure that? | Solution: The execution order is determined by the order of the record's name entry in the KPIScheduleDef record. So for example, if the KPIs are set for 1 minute execution, then their record names would be entered in the KPIScheduleDef record 1-Minute KPI. The order in the repeat area called #DATA_BASE_RECORDS determi... |
Problem Statement: The following error appears when attempting to access an application via the web. | Solution: This problem can be resolved by removing the line that contains the reference to stdole from the web.config source file.
*** IIS will need to be restarted after the change has been made to web.config ***
Keywords: stdole
Parser Error Message
Parser
References: None |
Problem Statement: When right-clicking on a Tag in the InfoPlus.21 Administrator, and choosing Show | Solution: The enhanced Show
Keywords: section below.)
References: s, the following error may occur:
(The screen-cap is cropped for display purposes, however the entire message is shown in the |
Problem Statement: Getting error RegQueryValueEx call for order failed with error code 2 in the Application Event Viewer log when starting the Aspen InfoPlus.21 Manager. | Solution: The error (RegQueryValueEx call for order failed) suggests a problem with the registry.
In this case the error occurs when starting the Aspen InfoPlus.21 Manager. The likely cause for this error is a problem with the registered tasks under the following registry key.
[HKLM\software\Aspentech\InfoPlus.21\10.0\... |
Problem Statement: | Solution: The IP_VALUE_FORMAT field for SQLA tags controls numeric display format used for IP_GRAPH_MAXIMUM and IP_GRAPH_MINIMUM fields and does not control the tag format. For more detailed information about this, please refer to the Aspen InfoPlus.21 Database User's Guide, section titled ?SQLA Tag Fields?.
Keywords:... |
Problem Statement: This technical tip describes how to use the Aspen InfoPlus.21 Health Monitor to check if a record is regularly updating. | Solution: The Aspen InfoPlus.21 Health Monitor can check if an Aspen InfoPlus.21 record updates regularly. Here is how to set this up.
The record you want to monitor must have a time stamp field updated on a regular basis. For example, Aspen InfoPlus.21 updates the field IP_INPUT_TIME in records defined by IP_AnalogDef... |
Problem Statement: When I run ValidateArchive.exe I can?t see all the details on the DOS prompt, as the output is too long.
How can I output the result of ValidateArchive.exe onto a .log file? | Solution: The output of ValidateArchive.exe can be sent to a log file, by adding a ?>? and a filename (something like >ValidateArchive.log), which will be created.
See example below:
C:\Program Files (x86)\AspenTech\InfoPlus.21\c21\h21\bin\ValidateArchive.exe >ValidateArchive.log
Keywords: ValidateArchive.exe
Historian... |
Problem Statement: Can't start Aspen InfoPlus.21 database, and error log file for the repository has messages like: | Solution: This message is coming out of a function that updates the history block with the target file set already identified (that would be file set 123).
Using the steps inSolution 124612, How can I run the Aspen InfoPlus.21 Archive Repair Wizard without starting the database in v2006.5 onwards?, examined the file se... |
Problem Statement: ERROR 77039 = 'VariantChangeType failed'- in IO_DATA_STATUS_DESC field in Aspen InfoPlus.21 when requesting an array of data using Aspen CIM-IO for OPC. | Solution: Typically, this error is due to having the wrong data type specified for the tag. For example, if the tag is an ASCII tag on your OPC server, but you have the data type in the GET record set to something different, this error can occur. The 'VariantChangeType failed' message is also generated when CIM-IO can'... |
Problem Statement: Can I modify the entries in the database record QUALITY-STATUSES? | Solution: You can modify the text of the SELECT_DESCRIPTION and the text of the QUALITY_LEVEL fields of the occurrences.
You should not change the order of the occurrences because they are set for use by the Aspen Cim-IO interfaces. The Aspen Cim-IO standard interfaces returns a number for the quality of the data and t... |
Problem Statement: An Aspen InfoPlus.21 history repository stops with the messages
ARCHIVE: SetPrimeArchiveForPoint error point 22345755 and
ARCHIVE: store event failed to determine prime by pointid
in the repository's error log file. | Solution: When writing a recording to a history repository, the program h21archive first determines the prime archive for this point; that is, the archive that holds the most recent events for the tag. Usually, h21archive finds the prime archive immediately if there are events for the point in cache.
If there are no ev... |
Problem Statement: Your current Aspen Manufacturing Suite installation runs on AspenTech Old Commercial Model (OCM) perpetual or legacy token licenses. Your company has now moved to the AspenTech New Commercial Model (NCM) token term licensing.
You have received the new token license and the new media, ie. Aspen Manu... | Solution: There are two possible cases:
? The current version is V7.1 (or below) and you want to upgrade to V7.2 (or above)
Use the Aspen Manufacturing and Supply Chain DVD2T and select the Upgrade option.
If you prefer you can un-install the old version and then re-install completely.
N.B. You must ensure th... |
Problem Statement: The history utility, h21arcck, is used to help rebuild potentially corrupt history filesets. What does it do and how does it work? | Solution: When h21arcck runs, it deletes the arc.key file and rebuilds it using the information it obtains from the arc.dat file. The arc.key file contains what programmers call a b-tree search tree. This is analogous to a card catalog in a library. Instead of wandering through the library looking for a particular book... |
Problem Statement: The AspenChem Simulation demo is installed by default when installing Aspen InfoPlus.21. Some users may have not removed this demo from their InfoPlus.21 databases. In some cases, if the demo is still running, users will notice IP_AnalogDef records being updated quite frequently, which could have a p... | Solution: In the Demo Snapshot, a Record called ATC_Calcs (defined by QueryDef) runs every 5 seconds. This query will update the IP_INPUT_VALUE field for every IP_AnalogDef record inside the database if the field IP_STEPPED is set to Stepped, instead of the default value of Interpolated.
It is advisable to not have the... |
Problem Statement: The Aspen InfoPlus.21 Manager may display the message Cannot get the database properties list in get profile function. | Solution: The V7.3 cumulative patch introduced the concept of Aspen Infoplus21 Profiles. In V8.0, AspenTech added additional fields to the file profiles.xml. Under V8.0, when the Aspen InfoPlus.21 Task Service starts for the first time, it creates a new profile unless one already exists. If upgrading from V7.3 to V8... |
Problem Statement: Aspen InfoPlus.21 appears to allow duplicate data to be saved in history.
For example, write a simple Aspen SQLplus query to insert a value at a specific time, and you will see results like:
INSERT INTO ATCAI(IP_TREND_VALUE, IP_TREND_TIME)
VALUES (4.5, '29-MAR-13 11:06:33.3');
Now hit F9 five times, ... | Solution: These values appear to be identical. However the database does not allow duplicate timestamps. The Aspen InfoPlus.21 system pushes each identical timestamp, forward one microsecond, so that they are unique:
Try this Aspen SQLplus SELECT query to see the extended timestamp:
SELECT NAME, IP_TREND_TIME USING 'TS... |
Problem Statement: McAfee Antivirus Software and InfoPlus.21:
Last month, several ATIMUS members posted emails about anti-virus software and InfoPlus.21. Some of them noticed excessive InfoPlus.21 startups unless they disabled Netshield 4.5.1.
We have recently concluded some internal testing on this issue and have the ... | Solution: On a Server operating system (ie., Windows 2000 Server), McAfee Netshield 4.5.1 impose a tremendous performance penalty on file access unless it has been configured to scan Selected file types only. This appears to have been fixed in McAfee Antivirus 7.0.0.
On a Windows 2000 Advance Server system, a database... |
Problem Statement: The Aspen InfoPlus.21 I/O device wizard displays the message:
CIMIO_MGNT_SERVER_STOP; Error Stopping Server
when stopping a logical device. | Solution: To solve this problem, check if the Aspen Cim-IO Manager service is running under the Local System account on the Aspen Cim-IO Server.
If so, first turn off the logical device using the Aspen InfoPlus.21 Administrator, and stop the corresponding Cim-IO client tasks using the Aspen InfoPlus.21 Manager.
After s... |
Problem Statement: This | Solution: shows examples of accessing the Aspen object libraries AtProcessData and AtTagBrowserSQLplus using a query and Visual Basic Application. Solutions 105618 and 107019 also have examples.Solution
The AtProcessData library is located in …\Program Files (x86)\Common Files\AspenTech Shared\OPC\AspenDataSource.dll, ... |
Problem Statement: Aspen InfoPlus.21 cannot start: The startup sequence stops when trying to start TSK_DBCLOCK.
Also trying to start InfoPlus.21 one task at a time does not work; in that case the error message below pops up: | Solution: This problem happens if the %SETCIMCODE% system variable does not contain the correct path.
Correcting %SETCIMCODE% with the right path (generally C:\Program Files\AspenTech\InfoPlus.21\db21\code) and rebooting the server fixes the problem.
Keywords: Process creation status is FAILED(err=3) for dbclock.exe
Re... |
Problem Statement: The Tags view in the IP.21 Administrator contains only 3 families of tags by default - IP_AnalogDef, IP_DiscreteDef and IP_TextDef. Customers with custom record families may wish to have a shortcut to view these tags in the Tags view. | Solution: To insert tags from custom record definition family into the Tags view in IP.21 Administrator, simply open IP.21 Administrator and navigate to the IP_TagsBranch record. Increase the PE_#_OF_OBJECTS field by 1, and go to the repeat area. Type in the name of the custom definition record in the PE_DESCRIPTION an... |
Problem Statement: When using the SetArchiveDates.exe utility several error codes are possible. What do those error codes mean? | Solution: Investigate problem . . . codes 1, 4 and 5 are caused by basic system resource allocation failure. Return codes 2 and 3 have corresponding error message that are produced in the SetArchiveDates log file, found in the Group200 directory, with a filename in the form of h21logYYMMDDhhmmss.out.
Investigate Prob... |
Problem Statement: When does the map.dat get modified or changed? | Solution: The Map.Dat gets modified when ALL of the following has occurred:
1. A new definition record is created.
2. That new Definition record has a history repeat area that is different to any other history repeat area for which records have been created and history saved.
3. New records are create... |
Problem Statement: Will Production Management & Execution (PM&E) products work if the licence server is not available? | Solution: All PM&E applications like InfoPlus.21 will continue to run even if the SLM server is down (and this is regardless if it is a token system or not.) Advanced Process Control (APC) online applications will run for up to 10 days without a license.
Keywords: Token model
license server
shutdown
license server
Refe... |
Problem Statement: The Aspen InfoPlus.21 Manager contains an option to mark each task as external. (See image below)
This knowledge base article describes what is meant by the term External Task as well as when to select a task to be marked as external. | Solution: The external task flag should be checked to start an executable that the user intends to run until Aspen InfoPlus.21 is shutdown or until the user manually terminates the task. An example would be a TSK_IQ# process or a Cim-IO client task like TSK_M_OPC.
When the external task flag is not checked the task w... |
Problem Statement: Starting in version V7.1 of Aspen InfoPlus.21, it is possible for Administrators to specify the type of license that is going to be used by a particular database. Starting in V8.5 there are three types: Standard - Embedded - OEM.
How to select the License Key Type in Aspen InfoPlus.21? | Solution: In order to configure the proper Aspen InfoPlus.21 license type, follow these simple steps:
1. Shut down the database from the InfoPlus.21 Manager
2. From the Administrator tool, right-click on the database name and select Set License Key Type
3. Select the appropriate license type and click... |
Problem Statement: How to access custom tag definition records using the Aspen InfoPlus.21 OPC-DA Server. | Solution: In order to access custom tag definition records, following configuration has to be done.
1. Put the custom tag definition into the repeat area of IP_TagBranch record.
           Detail is documented in attached file.
2. Create AtMapDef record for the custom tag definition
           D... |
Problem Statement: What to do if you get the error:
Error 0193: %1 Not a Valid Windows NT Application or
Could not start the [service name] service on local computer.
Error 193:%1 not a valid Win32 application
after rebooting your PC? | Solution: After InfoPlus.21 is installed and running successfully, you may see a message about certain services not starting after a reboot. The following errors may then be seen in the Event Viewer, when examining those services: %1 not a valid Windows NT application or Could not start the [service name] service on lo... |
Problem Statement: The following error is received during installation of AspenTech software. | Solution: After verifying that the user is attempting the installation with an account that has Administrative privileges, the following methods can be used to troubleshoot 1601 installation errors.
Method 1
Open the Windows Services Control Panel and make sure that the Windows Installer service is running, and not d... |
Problem Statement: One of the Aspen InfoPlus.21 history repositories fails to start of shuts down with the following error in the repository's error.log.
ARCHIVE: Store active archive time problem idx 0 point_id 6315035 failure
prime 1 active 1 arcnum 0
store_event() store_active() failure 2, point 6315035 | Solution: This can be resolved by restarting the Aspen InfoPlus.21 database and running RepairArchive on the file set if necessary.
Keywords: Archive
Prime
Store_event()
Failure
References: None |
Problem Statement: How to avoid TSK_REP_SUB.OUT from increasing in size when using Aspen InfoPlus.21 Tag Replication. | Solution: There are 2 sections in the subscriber's configuration file called ReplicationSubscriber.exe.config that can turn off or minimize the size of the out file. Use the Rolling File Appender section to minimize the size of the output file or the Console Appender section to turn off logging. Edit the desired sectio... |
Problem Statement: The following error may be encountered when attempting to install AspenTech applications.
Error 1311. Source file not found: X:\...\... Verify that the file exists and that you can access it.
This knowledge base article explains how to resolve the problem once the error has been encountered. | Solution: Error 1311 is a Windows Installer problem. Basically, there is restricted access to the installation DVD and so you are not able to access the file, even though the file exists on the DVD media.
As a work around, copy the contents of the installation DVD onto the computer hard drive (create a folder and cop... |
Problem Statement: Many InfoPlus.21 related products historize timestamps as UTC and use a Microsoft function to convert them to local time for display purposes. Unless Microsoft provides a patch, the converted timestamps will be off by an hour during some week(s) when looking at past history | Solution: Queries that adjust the scheduled time of records and include a hard coded date for 1986 - 2006 DST changes will need to be changed to the new dates in 2007.
UPDATE from JANUARY, 2007
As of December 12, 2006, Microsoft published patches for Windows XP and Windows 2003 to account for the United States DST chan... |
Problem Statement: This | Solution: outlines the details of an option that has been added in V7.2 that allows configuration of SQLplus servers and clients to use encrypted communications.Solution
Beginning with V7.2, Aspen SQLplus can be configured to run in encryption mode.
Running in encryption mode is more secure, however for large data sets... |
Problem Statement: Tag replication fails with the error message System.ArgumentException: Primary queue is corrupt. Size is greater than allocated bytes in the file TSK_REPL_PUB.OUT on the publishing Aspen InfoPlus.21 server. | Solution: This message means the tag replication buffering files IP21Replication_primary.queue and IP21Replication_secondary.queue stored in Program Files\AspenTech\InfoPlus.21\Group200\Replication are corrupt.
To correct this problem, first stop Aspen InfoPlus.21 on the publishing server. Next, stop all the Aspen rela... |
Problem Statement: How can you recover history for a point you have deleted? | Solution: Every point stored in the Aspen InfoPlus.21 database has a record ID, and Aspen InfoPlus.21 stores historical information using record IDs. Since Aspen InfoPlus.21 does not delete history collected for a tag if you delete the tag, you can recover that historical information for the tag if you know the record... |
Problem Statement: The Aspen InfoPlus.21 Manager suddenly won't start on servers running Symantec Endpoint Protection and displays the error message:
Cimmgr.exe - The application is unable to start correctly 0xc00000005
Several other executables in the Aspen InfoPlus.21 code folder also present the same error. This pre... | Solution: Symantec Endpoint Protection Anti-VirusSolution marks some of the Aspen InfoPlus.21 executables as a false positive. To work around this problem, add all the Aspen InfoPlus.21 executables to the Symantec Endpoint Protection exclusion list as described in our knowledge base article 139438.
Keywords: Symantec
A... |
Problem Statement: This knowledge base article shows the typical architecture of Aspen InfoPlus.21 | Solution:
Keywords: Architecture
InfoPlus.21
References: None |
Problem Statement: Aspen InfoPlus.21 will not start. TSK_DBCLOCK fails with error messages like Failed to load snapshot and Database version is too old for Aspen InfoPlus.21. This | Solution: is written for users who have V7.3x of Aspen InfoPlus.21 specifically.Solution
There are otherSolutions that deal with the Failed to load snapshot and Database version is too old for Aspen InfoPlus.21 messages. Check on the suggestions provided by those. If you have any V7.3 version of the Production Manageme... |
Problem Statement: What does the message ?Error: failed to create h21 shared-memory, ret =-2504? in TSK_DBCLOCK.err mean? | Solution: This message means that Aspen InfoPlus.21 did not stop completely and that a process like h21archive is still running and has not released the H21 shared memory.
Keywords: Error -2504
Shared-memory
Ret =-2504
References: None |
Problem Statement: Encounter the below error message dialog when click on the Configuration Wizard button in the Aspen Configuration tab. | Solution: The above error message occurs for the following reasons:
1. Using Aspen InfoPlus.21 Configuration Excel 2007/2010 Excel add-in to connect to a IP.21 database version such as V7.1 that does not have the ProcedureDef record called AtXl_DbSchema.
2. The role the user belongs to does not have WRITE permi... |
Problem Statement: The error message Invalid value in field nn FIELD_NAME_RECORD may be generated by the InfoPlus.21 Definition Editor or the InfoPlus.21 Administrator when making a definition record usable, where nn is a data field number.
For example, | Solution: This message indicates two or more data field names in the definition record have the same data field number. Within a definition record, the data field numbers of all the data field names must be unique.
Execute the following query to find the data field names with the same data field number after substituti... |
Problem Statement: What are the steps to be able to do demonstrations outside of the office. This includes not having a domain server and changing the IP address of the lap top. | Solution: There are two different issues that need to be addressed when using a laptop and travelling between different environments.
Networking connection.
In order to have proper communication between different components of InfoPlus.21 every system has to be able to properly resolve the TCP/IP name to the nodename.
... |
Problem Statement: This is a comprehensive overview of ENGCON - the omnipresent engineering console still widely used by many process engineers. | Solution: The abbreviation ENGCON stands for ENGineering CONsole. ENGCON is a character-based, rather than a Windows-based, tool originally developed to create, configure, and maintain the Setcim database and subsequently ported over to the Windows platform, to work with InfoPlus.21. Although the IP.21 Administrator is... |
Problem Statement: Why do you get an authentication error when attempting to use the AspenONE Update Center? | Solution: This issue is usually caused because of having a proxy server which does not pass along authentication credentials.
One possible work-around is just making sure that you click on remember when giving your Support site password (see attached image.)
You can also try: if your local security policy allows,... |
Problem Statement: While installing the Aspen MES Products such as, Aspen InfoPlus.21, you might see the installation in a loop. Specifically you would see that the Installation Progress Percentage does not change, and the same message repeatedly flashing across the screen. Then when you look closely at the repeating m... | Solution: Look in the Control Panel Services Applet to see if the Windows Firewall service is running. If not then start it and watch whether the Progress Percentage eventually increases (maybe wait a minute or two to identify it).
NOTE: For the installation to complete the Windows Firewall does not need to be turned o... |
Problem Statement: Is the order of the External Tasks in the InfoPlus.21 Manager important? | Solution: External Tasks are executable programs or batch files that typically run as a background process.
When you attempt to start the database, irrespective of which way it is done, the Aspen InfoPlus.21 Task Service will start the tasks in the order in which they are listed in the Defined Tasks list in the InfoPlu... |
Problem Statement: Infoplus21_api_server, and certain SQLplus queries have been observed to leak memory intermittently in isolated cases. In the past, attributing problems to memory leaks has either been due to circumstantial evidence, as a last resort, or by recommendation of 3rd level support / development. Using the... | Solution: STEP 1 - WHEN SHOULD I SUSPECT THAT MY SYSTEM IS MARRED BY A MEMORY LEAK?
The first step in thisSolution is to ask oneself a question:
Namely, what is a memory leak and when should I suspect that my system is affected by one?
In order for programs to store and process information, memory space must be allocat... |
Problem Statement: What can cause the status of a tag to alternate and the value to swing? | Solution: Aspen Cim-IO may be scanning two signals from the process into the same Aspen InfoPlus.21 tag. To check if this is the case, open the Aspen InfoPlus.21 Administrator, right click on the problematic tag, and issue a Show
Keywords: IP21 administrator
Show
References: s command. Double check if all references ... |
Problem Statement: There is a command line executable (program) to do an orderly shutdown of Aspen InfoPlus.21 (IP.21). This may be useful if you are administering the database from a remote system, and do not have access to the Administrator Tools or the InfoPlus.21 Manager.
Another example of when this may be useful:... | Solution: There is a command line executable called tsk_client.exe, which resides in the Aspentech\InfoPlus.21\shared\bin directory. Quite a few things can be accomplished using this utility, including stopping the database, and starting and stopping individual tasks.
Specifically, to stop the InfoPlus.21 database, exe... |
Problem Statement: When InfoPlus.21 starts, application error messages may be generated for both:
TSK_H21T -- The instruction at <memory location> referenced memory at <memory location>. The memory could not be read.
TSK_PD_SERVER -- The instruction at <memory location> referenced memory at <memory location>. The memor... | Solution: NOHIS has probably been entered on the command line parameter for TSK_DBCLOCK and IP.21 is being started up without history. Remove NOHIS from the command line parameter, UPDATE the task, and restart IP.21
Keywords: h21task.exe
pd_server.msql.exe
pd_server.odbc.exe
References: None |
Problem Statement: We recently had a customer who was getting an Access Denied error, when trying to run the SQLplus Query Writer. Even worse, he stopped the IP.21 database and could not restart it The customer's error on IP.21 restart was regarding a loss of service upon which the Group200 Task Service depended. When ... | Solution: In the last few weeks there have been several viruses circulating and one in particular was IIS related. Thinking that the Web section of IIS was not needed, the customer went into IIS and manually removed some sections. The customer ended up having to reinstall both the OS and the Aspen products to fully rec... |
Problem Statement: Is it possible to link IP.21 data to PowerPoint? | Solution: Yes, this is possible by way of using Excel.
Under the Insert Tab, select the Object button
Browse for an existing excel workbook. Be sure to check the Link box if you want values to be updated when PowerPoint is opened and closed.
This is an example of the data that appears in the Excel spreadsheet. Note tha... |
Problem Statement: When using the Data and Configuration Transfer Wizard, how does the Aspen InfoPlus.21history archiver know which archives on the source computer have been updated since the last transfer? | Solution: There are times when it is necessary to move an Aspen InfoPlus.21 system from one computer to another. You can either:
? Use the Data and Configuration Transfer Wizard (new feature of Aspen InfoPlus.21 V7.1)
Manually transfer data and configuration information
The functionality of the Data and Con... |
Problem Statement: SQLplus Server creates many log entries in:
C:\ProgramFiles\AspenTech\InfoPlus.21\db21\Group200\Subscriptions\logs
for each individual SQLplus_server process. How can these logs be turned off? | Solution: The logging function can be turned on/off by editing a registry entry:
HKEY_LOCAL_MACHINE | SOFTWARE | Aspentech | InfoPlus.21| 10.0 | Group200 | Subscriptions | Logging | sqlplus_server
-> ERRORS
-> INFORMATION
The 2 string settings, ERRORS and INFORMATION can be set OFF and ON.
After putting these strings t... |
Problem Statement: Because of the new security features, in order for version 3.1 of InfoPlus.21 to be able to share data and access to databases across a domain network, the individual InfoPlus.21 systems must be installed under a user that is a member of a top-level trusted domain.
In addition, if the systems on whic... | Solution: See the attached document, MovingIP21.doc.
Keywords:
References: None |
Problem Statement: Values in InfoPlus.21 do not correspond to values in the DCS for the same time period. | Solution: Depending on the data compression configuration used in a particular InfoPlus.21 history system, there may be times where the values in InfoPlus.21 do not match the values seen in the DCS. A slight difference in values may be attributed to the data compression routine, but significant or persistent difference... |
Problem Statement: PlantApDef records in Aspen infoPlus.21 can write to IP_INPUT_VALUE of standard tags. But a new value in IP_INPUT_VALUE causes a compression check and automatically updates the IP_INPUT_TIME and IP_INPUT_QUALITY. This makes it impossible to give a status to a value entered by a PlantApDef record. | Solution: The bestSolution is to use Aspen SQLPlus instead. It supports the Qtimestamp, Qstatus aggregate fields that allow IP_Input_Value and IP_Input_Quality to be updated at the same time. This is documented inSolution #102626.
Plantaps do not support the Qtimestamp, Qstatus (Aggregates) method like SQL or 'C' does.... |
Problem Statement: Customers often use trial and error to determine a comfortable IP_DC_SIGNIFICANCE value for data records. This process is time consuming as they have to specify an IP_DC_SIGNIFICANE and wait a period of time to collect the data for viewing in plots. | Solution: A proposedSolution is to use an SQLplus script to extract a sample based on a specified data compression value that the user had in mind from a pool of uncompressed values. The extracted sample is dumped to a text file which the user can view in a Process Explorer trend and compare with the raw uncompressed d... |
Problem Statement: One of the many distributed tests run by the Aspen InfoPlus.21 Health Monitor is called the IP21LicenseTest. As with all tests the results can be seen both from the thin Web client as well as by browsing the record with that name via the Aspen InfoPlus.21 Administrator. The reason for this article is... | Solution: With the release of V7.1 the two products Aspen Real-Time Statistical Process Control Analyzer (originally known as Aspen 'Q', or CIMQ), and Aspen KPI were added to the list of products that needed to be tested for licenses during run-time rather than just during installation. To do this a new field called IP... |
Problem Statement: Applying security to a folder restricts access to the folder.A Does the folder's security settings apply to the records listed in that folder? | Solution: A folder's security settings do not affect the records listed in that folder.
Configuring security for a folder record does not affect the properties of records listed in the folder.
Keywords: Record Level Security
References: None |
Problem Statement: How can I increase the maximum number of file sets that can be added to a repository? | Solution: By default the maximum number of file sets that can be added to a History Repository is 100. The number of file sets for all History Parameters can be increased by accessing the History Tuning Parameters from within the Aspen InfoPlus.21 Administrator.
1. Right click on and select History Parameters.
2.... |
Problem Statement: Aspen InfoPlus tags defined against older definition records using normal time stamp fields rather than extended time stamp fields may show future times if the tags have not been updated in the past two years as shown below. In this example, D-PMCAnalogDef is defined against PMCAnalogDef. The last up... | Solution: Usually, updating the record causes current timestamps to appear.
The future dates are the result of the way Aspen InfoPlus.21 displays normal timestamps.
A normal timestamp is a 32-bit value representing the number of tenths of a second since the start of the previous leap year. Since normal timestamps roll ... |
Problem Statement: The Aspen InfoPlus.21 Database API (Application Programmer Interface) is a set of routines, protocols and tools for building software applications that can communicate with Aspen InfoPlus.21 database.
The API server, which is a standard component of Aspen InfoPlus.21, is distributed on the same med... | Solution: The InfoPlus.21 API is not installed as part of Aspen InfoPlus.21 client installs, it can not be selected during the installation of client products.
The necessary API components, folders, library and header files can be individually copied from the InfoPlus.21 server system to the client system(s) to make ... |
Problem Statement: How often does the Aspen InfoPlus.21 historian empty in memory cache buckets? | Solution: Each point stored in a repository has an in-memory cache bucket. By default, the size of each bucket is 256 bytes, but that size is easily changed. Each history recording for a record defined by IP_Analogdef takes 15 bytes, which means that a default-sized bucket holds 16 historical recordings for records d... |
Problem Statement: Getting a message when using the Aspen InfoPlus.21 Administrator or Aspen Process Explorer programs after upgrading from V2004.x to V7.1. | Solution: This type of of problem is usually resolved using the steps described inSolution 123811, Troubleshooting Aspen InfoPlus.21 run-time license check messages.
If the steps in thatSolution do not resolve the issue, then check if you have the following scenario:
Used the ASPEN SLM (Sentinel License Manager) Config... |
Problem Statement: This | Solution: explains the difference between modifying a value in history vs. inserting data into history and the outcome of each option.
Solution
Lets assume that we already have a data value in history for timestamp ?15-FEB-11 16:00:00.3?, which has a value of 7.64:
If you wanted to modify the value of this occurrence t... |
Problem Statement: The following error may be received when attempting to install Aspen Software: Error 1920. Service NobleNet Portmapper for TCP (NobleNet Portmapper for TCP) failed to start. Verify that you have sufficient privileges to start system services. | Solution: This error can be caused by other Windows services that rely on NobleNet Portmapper. Typically this error is caused by the Networker Remote Exec Service.
Open the Windows Service Manager
1. Click the Windows Start Button
2. Select Run
3. Type Services.MSC and click the OK button
4. Find the Netw... |
Problem Statement: The safest method of backing up the Windows server which runs Aspen InfoPlus.21 is to first shutdown Aspen InfoPlus.21. However, for various reasons, some customers do not wish to stop Aspen InfoPlus.21 at given intervals for their Windows server backups. This | Solution: outlines which files need to be skipped by the NT backup process to ensure that proper functioning of InfoPlus.21 is not affected.
Solution
Below is a list of files which should skipped during the Windows server backup, a functional description of each file, and the possible consequences if one does not skip ... |
Problem Statement: | Solution: AWCustomReportFacility.doc (located in the attached zip file) provides readers with the information they need to start creating their own Aspen Watch custom reports. In addition, the document describes the AWChanges and AWHistory SQLplus procedures, which provide ways of retrieving Aspen Watch historical data... |
Problem Statement: Sample C++ project file for Visual C++ .NET is not documented. | Solution: Sample C++ project resides in %INFOPLUS21_BASE%\shared\samples\infoplus21_api\name2recid_test directory. It is for Visual C++ Ver.6 and it can be used with .NET compilers such as Visual C++ .NET 2003 and 2005.
Keywords: Visual C++ .NET
References: None |
Problem Statement: If one has been collecting data for a while for a particular record where archiving is off, will enabling archiving allow the possibility for the loss of some data for this record?
The IP.21 Database User''s Manual provides a rather limited explanation on the operation of the archiving process. When ... | Solution: ThisSolution illustrates the ramifications that the Past Time Parameter for a repository can have on the archiving process. The Past Time Parameter can be accessed from InfoPlus.21- Administrator | InfoPlus.21 | Group 200 on SERVER | Historian | then right click on the proper repository and select Properties.... |
Problem Statement: Suppose, you have to create 100 data records (using the same definition record as a template), each of them slightly different than the other. This | Solution: describes how to use Save Records.... and Load Records... procedure outlined inSolution # 103486 (or your database user's manual) to create and mass load data records. You could save some time by following the procedure described below.
Solution
1. Create a data record using the appropriate definition re... |
Problem Statement: The examples for an LDF file (figures 4-2 and 4-3) on page 4-9 of the IP.21 Database User''s Manual use the nonexistent field ip_device_name. | Solution: IP_DEVICE_NAME is not a valid field for an IP_DiscreteDef (or any other) record type. There is an IP_DEVICE_TABLE, but this field is a holdover from CIM/21 and is not normally used for an IP.21 system. Remove the reference to the IP_Device_Name before using the example.
Keywords: loadrec
documentation
IP_DEVI... |
Problem Statement: By default, IoSummary -> MAX_SUMMARY_LINES will not be editable. This knowledge base article describes how to make this field editable. | Solution: To make MAX_SUMMARY_LINES editable, select 'InfoPlus.21', right-click then select 'Properties'.
Check on the box 'Override Operator Changeability'. Click on the <Ok> button.
Go back to the IoSummary record. The lines in 'MAX_SUMMARY_LINES' will now be editable.
KB article 123148 contains a short ani... |
Problem Statement: When installing InfoPlus.21 database on a node connected to a Local Area Network where Aspen Framework Server has previously been installed, you will receive the following error message when trying to install Local Security: Local Security may not be installed on a system with Aspen Framework install... | Solution: applies only to a situation where there is an Aspen Framework Server installed on the Network, but the user is choosing to install and use Local Security instead of Aspen Framework Security. It also applies to a situation in which the user chose to install Plantelligence license key (200.key) without the inte... |
Problem Statement: Encounter the following error message:
when
1. manually inputting a value into a record
2. update the value of a record through Aspen SQLplus issuing SQL query such as
test.value = 2; | Solution: This is generally caused by Aspen InfoPlus.21 started with the NOHIS option in TSK_DBCLOCK. Either of the following actions can be taken:
1. Restart IP.21 without the NOHIS option,
2. Turn OFF archiving for the records in question.
Keywords: History generated but not archived (disk history status ... |
Problem Statement: This technical tip shows how to use the Aspen InfoPlus.21 Health Monitor to indicate if Aspen InfoPlus.21 is running on a remote node. | Solution: The health monitor running on an Aspen InfoPlus.21(IP.21) server can detect if IP.21 is running on a different server. Here is how you set this up.
In this example, the Aspen InfoPlus.21 Health Monitor running on a PC named BALCHB01 will check if Aspen InfoPlus.21 is active on a node named QABOX.
First, using... |
Problem Statement: It is convenient to use an Aspen SQLplus query to load tags into Aspen InfoPlus.21 (IP21) databases. | Solution: This is a query that you can use as a guide to defining points defined by IP_AnalogDef.
The query creates IP_AnalogDef records based on the contents of a comma separated flat file.
The name of the file is:
C:\Program Files\AspenTech\InfoPlus.21\db21\Group200\taglist.csv.
The format of the file is:
tagname,des... |
Problem Statement: One may encounter the following error when trying to install the Microsoft .NET Framework components needed by AspenTech products:
Microsoft .NET Framework 3.5 Setup <= Error Box Title
You must use the Role Management Tool to install or configure Microsoft .NET Framework 3.5. | Solution: The error box indicates that one needs to install the .NET components in a different way - as opposed to downloading them and running an installation program. Since the operating system already has the components (it ships with them) the desired way is to put them in place via a special tool designed for the ... |
Problem Statement: The error message Attempted to read or write protected memory. This is often an indication that other memory is corrupt appears when using the Show | Solution: Change the Aspen InfoPlus.21 Access Service to run under the same account that is running the Aspen InfoPlus.21 Task Service.
Keywords: Aspen InfoPlus.21 Access Service
Aspen InfoPlus.21 Task Service
TSK_ACCESS_SVC
ip21ServiceHost.exe
Show
References: s option for a record in the Aspen InfoPlus.21 Administrat... |
Problem Statement: The Cim-IO icon does not appear when expanding an InfoPlus.21 node using the Aspen InfoPlus.21 Administrator. | Solution: The record PE_MainBranch controls what the Aspen InfoPlus.21 Administrator displays when you expand the InfoPlus.21 node name. Find the record PE_MainBranch, expand the repeat area PE_#_OF_OBJECTS, and verify the repeat area looks similar to:
After correcting the occurrence for CIM-IO, press F5 to refresh the... |
Problem Statement: The error No Free Record Id's over 2000 occurs when attempting to create new records in the Aspen Infoplus.21 (IP.21) database. | Solution: Generally this error occurs when there are not enough undefined records in the database. Knowledge Base article 104620 describes how to increase the number of records to resolve this issue. However the same error can occur if the Aspen InfoPlus.21 data base is not granted a license.
If the article noted ab... |
Problem Statement: Aspen InfoPlus.21(IP.21) Administrator returned an error unknown error=-1 when trying to view tag data. At the same time attempts to execute Aspen SQLplus queries and viewing Aspen Tag Browser results in time out. On the whole, IP.21 database appears to be frozen. | Solution: The work around to resolve this problem is to stop and restart the following API tasks in Aspen IP.21 Manager
TSK_ORIG_SERVER
TSK_APEX_SEVER
TSK_EXCEL_SERVER
TSK_DEFAULT_SERVER
TSK_BATCH21_SERVER
TSK_SQL_SERVER
By restarting all the above tasks, Aspen IP.21Administrator, as well as other Aspen products, will ... |
Problem Statement: Sometimes Aspen Infoplus.21 may show some data with uncorrect time stamp after Daylight Saving time Day begins even after the clock got adjusted to the correct time and with the option automatically adjust clock for daylight savings is checked.
This happens specifically in some countries with no stan... | Solution: 1) Make sure that the Aspen Infoplus.21 clock on the server machine is adjusted to the correct time and date.
2) Go to the TimeZone tab and check Automatically adjust clock for daylight saving changes
3) Apply the August 2011 cumulative time zone update for Windows operating systems on the Aspen Infoplus.... |
Problem Statement: Aspen InfoPlus.21 does not start correctly because the .IPG is missing or corrupt. How do I recreate a default Group Config .IPG file? | Solution: Stop IP.21 database and exit the IP.21 Manager
Regedit to HKLM\SW\AT\IP21\10.00\group200
o HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\InfoPlus.21\11.1\group200\
Export the entire Group200 branch to a file (backup) and delete it.
Open command prompt
o C:\Program Files\AspenTech\InfoPlus.21\db21\code\AddGroup.... |
Problem Statement: AspenTech Internal-Technical information about the Data and Configuration Transfer Wizard. | Solution: is for viewing by AspenTech employees only
ThisSolution is for viewing by AspenTech employees only!!!
Customer Access is Company Specific
Keywords: Data and Configuration Transfer Wizard
HistoryFilesInfo.xml
References: None |
Problem Statement: Aspen InfoPlus.21 Definition Editor에서 custom definition record 를 사용(usable) 할때 아래와 같은 오류 발생 | Solution: 본 오류는 필드(field)를 삭제할때 references를 삭제하지 않았기 때문입니다. 본 오류는 history repeat area를 수정할때 자주발생하는 문제이고 아래와 같은 절차로 문제를 재생할수 있습니다.
1. Aspen InfoPlus.21 Definition Editor 에서 복사(Duplicate) IP_AnalogDef
2. 복사(Duplicate) Definition Record 에 새로운 이름 입력
3. history repeat area IP_#_OF_TREND_VALUES 아래의 IP_TREND_TIME, IP_TREND_QL... |
Problem Statement: This Knowledge Base article provides explains the root cause and provides re | Solution: to the following problem:
Aspen InfoPlus.21 Administrator does not see local Aspen InfoPlus.21 server, it can only be seen from inside of the Neighborhood option.
Also, that same local Aspen InfoPlus.21 server does not appear in the pull down menu of the Find InfoPlus.21 Record tool.Solution
In versions prior... |
Problem Statement: What can cause the error message cannot open cache table file in TSK_DBCLOCK.OUT when starting Aspen InfoPlus.21? | Solution: This message appears when repository file paths are incorrect.
To solve this problem, first try to restart Aspen InfoPlus.21 with the VERBOSE flag added to the command line parameters for TSK_DBCLOCK. After the next failure, re-open the TSK_DBCLOCK.OUT. The new output will contain directory location informati... |
Problem Statement: P
Knowledgebase article 104056 describes how to add a port number to one of the six api processes such as Tsk_Apex_Server
It explains how a Port number for InfoPlus.21 client application can be fixed by using the command
line option -n(port number) of api server external tasks.
However it is possible... | Solution: Use an unused port number larger than 10000.
Port number 1024~5000 are sometimes used or reserved by existing processes in the system. But, port number larger than 10000 are rarely used or reserved by the processes in the system.
netstat only shows the active port number. It means netstat only shows the port ... |
Problem Statement: Applying the Aspen InfoPlus.21 V7.3.0.2 patch requires a database snapshot upgrade. | Solution: AspenTech modified the definition records IP_AnalogDef and IP_DiscreteDef to support the generation and storage of best fit data as part of Aspen InfoPlus.21 input processing. This means that you must upgrade your Aspen InfoPlus.21 snapshot after applying this patch. Aspen InfoPlus.21 will not start if you do... |
Problem Statement: The repository turned red and started showing errors such as Invalid ServerIndex 0 was specified. It is not possible to delete the repository using the Aspen InfoPlus.21 Administrator and any Aspen SQLplus query that scans records defined by DiskHistoryDef will fail: | Solution: Use the command TestAtIP21HistAdminVC to manually remove the corrupted repository without having to restore the CONFIG.DAT file.
1- Run C:\Program Files\AspenTech\InfoPlus.21\db21\code\TestAtIP21HistAdminVC.exe as an Administrator.
2- Select In Process and click Connect
3- Manually type in the ... |
Problem Statement: Aspen InfoPlus.21 migration to new hardware: How can we do it quickly? | Solution: ** This is a customer's in-houseSolution - procedures that they have used internally for major hardware migrations and software migrations (version 2.5 to 2006.0) for their Aspen Infoplus.21. **
Keep in mind that starting with V7.1 a new Data and Configuration Transfer Wizard exists that could be used to help... |
Problem Statement: How do I resolve the following error message reported in the Aspen InfoPlus.21 historian error log file (error.log):
create_record allocate failure: Invalid argument | Solution: This error typically occurs because of the existence of a large file set (over 2 GB). To troubleshoot this error, check the size of the file arc.dat in each file set and look for one larger than 2 GB. If it exists, you must stop Aspen Infoplus.21, delete the file and restart Aspen Infoplus.21 again.
Unfortuna... |
Problem Statement: When I check the version of an Aspen DLL or .EXE file how can I tell which aspenONE release it came from? | Solution: Every new release of the aspenONE suite has a corresponding internal versioning scheme. This table can be useful to determine from which major aspenONE version a particular Aspen .exe or .DLL comes from. Keep in mind that a different internal version is not a guarantee the file contents are necessarily differ... |
Problem Statement: Changing the date on Windows NT causes scheduling problems with InfoPlus.21 schedule records
If an incorrect change is made to the Windows NT system time, it can cause problems with InfoPlus.21 that will continue even after the time is reset correctly. Most notably, records defined by ScheduledActDef... | Solution: Changing the date on Windows NT can cause problems with various InfoPlus.21 systems. It is important that the server's date and time control panel be protected from incorrect changes.
Windows NT's User Manager can be used to protect from such changes by selecting Policies/User Rights? and selecting Change the... |
Problem Statement: What is the difference between APIConnInfoDef and APIInfoDef? | Solution: The APIInfoDef records were created to allow users to monitor usage and troubleshooting information in regards to each API server process which connects to the Aspen InfoPlus.21 database. The distributed set of records defined by APIInfoDef is shown in the diagram below. The individual fields within those rec... |
Problem Statement: How to set up an alias name for an Aspen InfoPlus.21 record. | Solution: Alias names can be used for Aspen Infoplus.21 records by configuring an IP_AliasDef record.
Create an IP_AliasDef record with the desired alias name
Make the alias record unusable
Populate the Record_Name field with the name of the record to alias
Make the alias record usable
After configuring the alias recor... |
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