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Problem Statement: When installing the v5.0 Service Pack 1, the Smart Agent installer might think the version of IP.21 is v4.x instead of v5.0. For this reason, the InfoPlus.21 component of the Service Pack isn't available to be selected for installation on that machine. The attached screen capture details this behavio... | Solution: The version information comes from the file: [drive]:\Program Files\AspenTech\setup\uninstall\IP21BASE.INI
In this file, there's a section titled, [Features Installed]
This section details the various version information of the installed components. For example, it will contain entries similar to this:
IP21BA... |
Problem Statement: What are the parameters that can be passed through the ConfigLine via setcimrpc.cfg OR daAddServer(). | Solution: Here is a list of all the parameters that can be passed through the configline via setcimrpc.cfg.
Configuration Line Syntax
Syntax for configuration file lines is as follows:
hostname group_number [options]
where hostname is the name of machine and group_number is the group number for the desired database. Th... |
Problem Statement: After Upgrading Aspen InfoPlus.21 from V2006.5 or earlier to V7.1 or later, some customers have noticed that external tasks PTLI and LABD are no longer listed in the Aspen Infoplus.21 Manager. | Solution: This happens because these tasks are related to the product Aspen Human Interface (AHI), and this product is no longer distributed. So that is the reason for the tasks to not appear in the Aspen Infoplus.21 Manager
Keywords: PTLI
LABD
Aspen Human Interface
References: None |
Problem Statement: During a scheduled Aspen InfoPlus.21 Server maintenance, troubleshooting, or due unexpected circumstances a server re-boot might be required. The Aspen InfoPlus.21 Manager has an option that allows users to configure whether the database should start at boot time or not, called STARTUP @ BOOT:
What h... | Solution: Once the machine is shutdown, the following procedure can be followed in order to avoid an unnecessary Aspen Infoplus.21 database startup at boot time:
1. Right after the machine is starting up, and before the Window start up screen, press the F8 key to access the ?Windows Advanced Options Menu?
2. Select the... |
Problem Statement: Why do I get the message
Windows could not start the Aspen Enterprise Integration Framework service on Local Computer.
Error 1075: The dependency service does not exist or has been marked for deletion.
when trying to start the Aspen Enterprise Integration Framework service? | Solution: Upon opening the Services program on a local machine and trying to start the Aspen Enterprise Integration Framework service, an error message titled Services may pop up reading:
Windows could not start the Aspen Enterprise Integration Framework service on Local Computer.
Error 1075: The dependency service doe... |
Problem Statement: The most important definition record, DefinitionDef, does not appear when one looks for it via the Aspen InfoPlus.21 Administrator. How can one correct this situation? | Solution: The most likely cause for the disappearance of DefinitionDef is that it has been renamed. Within the Aspen InfoPlus.21 database the records are referenced by their unique numeric IDs. This makes it possible to rename records (since the IDs do not change).
Navigate to the 'Definition Records' branch in the Adm... |
Problem Statement: How large a number can be written to an Aspen InfoPlus.21 integer field? | Solution: The answer depends on whether the integer field is signed or unsigned and the number of bits allocated to the field.
Signed integer fields may be up to 32 bits in length while unsigned fields may have up to 31 bits.
The smallest number that may be written to a signed integer field is -( 2**(n-1) ), and the la... |
Problem Statement: Customer reported a connectivity problem to a previously working OPC server.
Running the TestAPI program to collect data from an individual record shows errors like:
CIMIO_USR_GET_CONNECT, Error connectint to device
CIMIO_MSG_RECV_CHK, Error checking connections
CIMIO_SOCK_CHK_RECV_FAIL, Error peekin... | Solution: The multiple connection attempts in the CIMIO_MSG.LOG file indicate that the OPC service is not able to establish a connection to the OPC server or that the OPC server is dropping the connection.
Stopping and restarting the OPC server resolved the problem.
Keywords: None
References: None |
Problem Statement: With the installation of the Aspen InfoPlus.21 Server v7.3.0.3 patch, users will notice that new fixed area fields and a new history repeat area field were added to the Aspen standard tag records defined by Ip_AnalogDef and Ip_DiscreteDef. They are commonly referred to as the Best Fit (BF) fields and... | Solution: As mentioned above, by default the Best Fit operation for all tags is turned off. It can be activated by setting IP_#_Of_BF_Values to non-zero, an entry in IP_BF_Repository and finally setting IP_BF_Archiving to ON. Note, the same patch added a new history repeat area called TSK_DHIS_AGGR. Users can choose to... |
Problem Statement: What is AspenTech's guidance for use of Virtual Environments for V7.1 Aspen Manufacturing Suite (AMS) products? | Solution: AspenTech supports the use of all aspenONE V7.1 Manufacturing applications in VMware and Microsoft Hyper-V. AspenTech Customer Support and Development Engineering will provide support and defect fixes (when appropriate) for all AspenTech Production Management and Execution (PM&E) and Advanced Process Control ... |
Problem Statement: After upgrading Aspen InfoPlus.21 from v6.0 or earlier, to v2004 or higher, starting InfoPlus.21 fails to start the API Server tasks
TSK_ORIG_SERVER
TSK_ADMIN_SERVER
TSK_APEX_SERVER
TSK_EXCEL_SERVER
TSK_DEFAULT_SERVER | Solution: To troubleshoot this problem, open a DOS command window on the InfoPlus.21 Server. Change to the folder defined by the SETCIMCODE environment variable using the command:
cd %SETCIMCODE%
Enter the following from the command prompt: Infoplus21_api_server -v1 -d10
If you receive the message shown below?
Check yo... |
Problem Statement: I am unable to find relevant services and registry entries in Windows Registry after installing Aspen InfoPlus.21 on a new server. Furthermore, there are no task listed in Aspen InfoPlus.21 Manager. The following error message is encountered when attempting to execute AddGroup.exe to configure group ... | Solution: The problem is due to the machine having Altiris eXpress Metering Agent from Altiris Inc installed. Perform as follow to resolve the issue.
1. Uninstall Altiris eXpress Metering Agent in Add or RemovePrograms.
2. Launch Windows Explorer.
3. For Windows 32-bit operating system, browse to C:\Windows... |
Problem Statement: At system startup/reboot some customers get the following error message in the system event log :
The InfoPlus.21 Task Service for group200 service hung on starting.
And in the application log file :
Application log
5/23/98 12:18:13 PM CimTskSrvgroup200 Error None 4368 IP21 NOVA CimStartService call ... | Solution: The problem is caused by IP.21 services trying to start up before other NT services are finished. In the end, IP.21 usually starts, but the message in the event log is what concerns most users. There are two ways to prevent this conflict, and subsequent error messages.
You can make the startup of services con... |
Problem Statement: When starting Aspen InfoPlus.21, TSK_DBCLOCK stops with an error TSK_DBCLOCK is not running anymore. When examining TSK_DBCLOCK.OUT, the last line reads Corrupt cache bucket. | Solution: This means that the cache.dat file associated with one or more of your repositories is corrupt. To resolve this error message, delete all the cache.dat files associated with each of your repositories. This will guarantee that the corrupted cache.dat file also gets deleted. After these files are deleted, Aspen... |
Problem Statement: Aspen InfoPlus.21 history data is not seen in Aspen InfoPlus.21 Administrator or Aspen Process Explorer but Aspen SQLplus can query it. | Solution: Delete the cache.dat file. This will cause a 'force synchronization' of Aspen InfoPlus.21 history archive files and the Aspen InfoPlus.21 database upon restart of InfoPlus.21.
Additional information can be found about the cache.dat file and its purpose inSolution 122760.
If you are moving (or upgrading) an As... |
Problem Statement: By default, the Find InfoPlus.21 Record in the Aspen InfoPlus.21 Administrator searches the entire database for a specific record. Sometimes, a specific tag may be desired within a specific folder of the Aspen InfoPlus.21 Administrator. This | Solution: will describe how to search for tags within certain folders.Solution
The only way to use the Aspen InfoPlus.21 Administrator to find tags by folder is to navigate through the Root Folder node. Alternatively, a user can search through a list of all folders by navigating to FolderDef in the Definition records. ... |
Problem Statement: Unable to start the AFW Security Client Service service on Local Computer due to the following error:
Error 1075: The dependency service does not exist or has been marked for deletion. | Solution: The screen shot below shows the dependencies for the AFW Security Client Service. If one of these services are missing or marked for deletion the AFW Security Client Service cannot be started.
If the World Wide Web Publishing service does not appear IIS may need to be installed.
Keywords: 1075;
AFW Security... |
Problem Statement: How can I remove the Aspen.Infoplus21_DA server registration to prevent unnecessary or unwanted OPC connections to Aspen InfoPlus.21? | Solution: You can unregister the Aspen.Infoplus21_DA server to prevent unnecessary or unwanted OPC connections to Aspen Infoplus.21. There are two components that must be unregistered to complete this action. [ IP21DAServer.dll, IP21DA_Server.exe ]
· Open a command window with Administrator privileges, run as... |
Problem Statement: This Knowledge Base article answers the following question: Are there any known issues with AspenTech software products running on AMD processor based servers versus Intel processor based servers? | Solution: There are no official test data to show whether or not there are any issues with Aspen software running on AMD processor based servers versus Intel processor based servers. All development and testing within the AspenTech development environment is done on Intel processor based servers so officially, no non-I... |
Problem Statement: Whenever a user upgrades their Aspen InfoPlus.21 system, whether on the same PC or another, part of that upgrade process is to run the Upgrade Database Wizard from the Aspen InfoPlus.21 Manager. In simplified terms, a database upgrade means to take the snapshot from an older system and make it ready ... | Solution: The first thing to understand is that during an installation the database records that can to be added or modified are located in the ....\Aspentech\InfoPlus.21\db21\etc directory as a series of RLD (Recload) files.
In the same directory a file called RLDLIST.INP is installed which contains a list of the inst... |
Problem Statement: Beginning with version 2006.5, AspenTech has licensed Aspen InfoPlus.21 based on point count. Often, to demonstrate Aspen InfoPlus.21 has been successfully installed, users will load the AspenTech Chemical (ATC) demo database and leave the tags in their production databases. This technical tip descri... | Solution: Follow this procedure to delete the AspenTech Chemical (ATC) demo database from a production system
1. Use the Aspen InfoPlus.21 Administrator to make a backup copy of the Aspen InfoPlus.21 snapshot.
2. Copy the file demotags.txt attached to thisSolution to the AspenTech InfoPlus.21 Group200 folder (usually... |
Problem Statement: How does one recover from the following error generated by loaddb during an IP.21 startup?
X_initsetc: history/21 open error -2100 | Solution: If the aforementioned error is found in the loaddb.out or loaddb.err file during a startup of IP.21, please take the following course of action to start IP.21 successfully.
Let IP.21 go through the startup sequence to the point where it crashes on loaddb.
IP.21 will prompt the user to skip loaddb only for th... |
Problem Statement: Even though the user has the right to modify data in IP.21, when trying to do so from Microsoft Access, the user may see the message Recordset is not Updatable when attempting the operation. | Solution: This message is generated when trying to update a table without specifying a unique field (such as the Name field for InfoPlus.21 records) in the target table. When creating the link, you choose the SQLplus ODBC entry, which then leads to a view of the tables in IP.21 Once you choose a specific table, the nex... |
Problem Statement: Sometimes, after an upgrade, the shortcuts on the desktop point to the correct directory, but do not have the correct symbol drawn on it or have no symbol drawn on it. | Solution: Navigate to the actual executable, right click and choose to create a desktop shortcut that replaces the current one. This should have the correct image on it and also navigate to the correct application.
Keywords: desktop shortcut
icons
References: None |
Problem Statement: This | Solution: outlines the improvements that were made to InfoPlus.21 Tag and Data Replication feature starting from V7.2.Solution
Aspen InfoPlus.21 (IP.21) V7.2 includes an improved InfoPlus.21 Tag and Data Replication feature. The IP.21 replication functionality introduced in V2006.5 has been substantially re-designed in... |
Problem Statement: When monitoring the Aspen InfoPlus.21system via Windows Task Manager you might see that a process executing infoplus21_api_server.exe is using a large percentage of the CPU (approximately 75% or higher). If you note the PID number of the process in Windows Task Manager and then look in the Aspen Info... | Solution: There are six external tasks that execute infoplus21_api_server.exe and each one is designated by a different command line parameters.
External Task
Command line parameters
TSK_ORIG_SERVER
-v1
TSK_ADMIN_SERVER
-v2
TSK_APEX_SERVER
-v3
TSK_EXCEL_SERVER
-v4
TSK_DEFAULT_SERVER
-v5
TSK_BATCH_SERVER
-v6
Each of... |
Problem Statement: At installation, Aspen InfoPlus.21 is missing in the product list, although it is listed in the license file. Other products are listed correctly. | Solution: This behaviour can occur if you have a NETWORK license, and you choose 'Both' in the 'License Configuration Type' dialog box and then you add the license filename in the 'License Files' dialog box and in the 'License Servers' dialog box point to the SLM server that uses the same license.
If you have a NETWORK... |
Problem Statement: While AspenTech provides batch files named system_cleanup.bat and active_cleanup.bat to purge history system configuration files and active file sets saved by history backup (TSK_HBAK) to conserve disk space, there is no batch file that purges the shifted file sets saved by history backup. | Solution: Attached to thisSolution is a batch file named shifted_cleanup.txt. Copy this batch procedure to %h21%\etc\ (ip21_disk:\Program Files\AspenTech\InfoPlus.21\c21\h21\etc) as shifted_cleanup.bat.
You can use this batch procedure in a manner similar to system_cleanup.bat and active_cleanup.bat. Enter a command si... |
Problem Statement: Beginning with V7.3.0.2 | Solution: After upgrading from a pre-V7.3.0.2 version of Aspen InfoPlus.21 to a version of 7.3.0.2 or newer, you may notice, when looking in the Aspen InfoPlus.21 Administrator, that a new History Repository has appeared. Its name would be TSK_DHIS_AGGR.
You might also notice that the Repository and Filesets are config... |
Problem Statement: When trying to upgrade a snapshot from an older Aspen InfoPlus.21 version to a newer version the upgrade process fails with the following message:
ERROR encountered during the upgrade process. Please check the output file for details.
This message may occur part way though the upgrade process, and i... | Solution: This problem can occur if you have defined custom records in your original InfoPlus.21 version. Subsequent InfoPlus.21 versions have added new default record definitions, and if the name of your custom record conflicts with the name of one of the new record definitions this will cause the problem.
Check the ... |
Problem Statement: How do you join the ATIMUS group? ATIMUS is the AspenTech Information Managment User's Society, and is a forum for user's to share information, post questions, and discuss AspenTech issues. | Solution: From the AspenTech online Support Center, select User Groups from the left-hand navigation pane. You will then see a list of all the AspenTech User Groups. Select the ATIMUS group, and click on the Membership Application link. Fill out the form and either send it by mail or e-mail.
Keywords: atimus
users
soci... |
Problem Statement: Is it possible to save the Aspen InfoPlus.21 group configuration (.IPG file) using either a command line utility or from an Aspen SQLplus query? | Solution: The only way to save the group configuration information (i.e. create an .IPG file) for an Aspen InfoPlus.21 server is to use the Aspen InfoPlus.21 Manager.
Keywords: IPG, group configuration, command line, utility, query, SQLplus
References: None |
Problem Statement: Effective v2006.5, when starting Aspen InfoPlus.21, the first task is TSK_DBCLOCK
Sometimes that task may fail with an instruction to look at the ERR and OUT files
However, when you open these files, you may find that these files are totally empty | Solution: As described in kb article 124960, Tsk_Dbclock now performs many functions.
http://support.aspentech.com/webteamasp/KB.asp?ID=124960
The main two functions are loading the Snapshot, and doing a History verification and validation check.
If a problem is encountered during the snapshot load then an error will b... |
Problem Statement: Is there a significant performance impact from adding record level security? | Solution: Test Results:
The tests were executed logged into the query writer as a database role with write access. A query was executed that updates 60000 records in sequence and calculates the average update rate for 10K, 20K 40K and 60K tags. All updated tags had record permissions of READ assigned to a different rol... |
Problem Statement: This Knowledge Base article provides an example of a definition record for storing timestamps in history for the value of a tag. | Solution: The standard record set in InfoPlus.21 includes definition records for Analog, Discrete and Text values to be stored in history. This is an example of a definition record for storing timestamp values in history.
To implement thisSolution, load the attached RLD files into InfoPlus.21. The new definition record... |
Problem Statement: When running IP.21 replication it may be necessary to rename a tag on the publisher system. How does replication handle this? | Solution: In a replication environment the IP.21 publisher system will send two kinds of message: record creation messages and data field update messages.
Upon receiving a record creation message, the IP.21 subscriber system will create a new record.
Upon receiving a data field update message, the IP.21 subscriber... |
Problem Statement: How do IEC 1131 Data Types Map to InfoPlus.21 Record Types?
IEC 1131 is the standard definition for control languages developed by the International Electrotechnical Committee. The intent of these definitions is to provide a consistent control development environment to any control developer, regardl... | Solution: See the attached spreadsheet.
Keywords: datatype
iec1131
system
plc
programming language
communication
References: None |
Problem Statement: How do I prevent Microsoft Window debugger from trying to debug Aspen Process Explorer? | Solution: This Windows debugger dialog box could come up when you have the Visual Studio or Dr Watson debugger installed on your machine and the Just-In-Time debugger is enabled in Visual Studio.
To resolve the problem, you would need to disable the Visual Studio Just In Time debugger by following the steps below:
1. ... |
Problem Statement: When starting the database manually, what external task is responsible for populating the timestamp values for file sets in the repositories? | Solution: When starting the database manually, as outlined in KB125266, the task that is responsible for populating the timestamp fields for the repositories is TSK_H21T.
In order to resolve this problem, verify that TSK_H21T appears in the Running Tasks list of the Aspen InfoPlus.21 Manager.
Keywords: manual start... |
Problem Statement: How do you delete unwanted data from a historical repeat area? | Solution: It is not possible to delete history occurrences from an InfoPlus.21 history repository. One method for essentially erasing all of a record's history would be to rename the record, then create a new record using the original record name. This procedure would not be selective and would prohibit the viewing of ... |
Problem Statement: How to synchronize IP.21 and CIMIO server times | Solution: Process data from the DCS is first sent to the CIMIO server. When the data is received by the CIMIO server, the incoming process data is timestamped with the CIMIO server time. Subsequently, when the process data reaches the IP.21 server, IP.21 either uses the CIMIO timestamps or the current IP.21 server time... |
Problem Statement: Why do I see the message Logical Device Already in Database when dragging a device between the I/O and CIM-IO icons in the Aspen InfoPlus.21 Administrator after adding a device using the I/O Device Wizard? | Solution: You can see this message if you drag the device you created using the I/O device wizard from the I/O icon to the CIM-IO icon, and you pass through other icons or definition records.
To solve the problem, expand the horizontal size of the left pane of the Aspen InfoPlus.21 Administrator so there is more white ... |
Problem Statement: Getting pop up message Infoplus.21 cannot acquire the IP.21 Server License... when starting Aspen InfoPlus.21 Administrator or Aspen Process Explorer.
The system where the Sentinel License Manager license (SLM) server is installed has two (2) network cards. | Solution: Since the SLM Server has two (2) network cards, the secondary card needs to be disabled while configuring using the SLM Configuration Wizard.
The following steps were performed:
1. Disable the secondary network card.
2. Restart the Sentinel RMS License Manager service.
3. Reconfigure SLM via... |
Problem Statement: We need to consolidate data from a number of plant based InfoPlus.21 systems to a central InfoPlus.21 system. What are the steps necessary to set up data replication between two InfoPlus.21 systems running V7.3? | Solution: Replication allows you to transfer and consolidate values from one or more InfoPlus.21 systems (Publishers) to a central InfoPlus.21 system (Subscriber). There are a number of configuration steps necessary at each machine to achieve this. Below is a list of the steps necessary to set up a basic replication ... |
Problem Statement: After a reboot, the InfoPlus.21 Administrator only shows I/O in the left hand pane - It doesn't even show InfoPlus.21. This would typically only be on one or a few PCs. | Solution: This can happen after you have already installed Service Pack 1 and you go back to the V5.0 CD to install or reinstall some software from the Installation kit. This results in a dll conflict between V5.0.0 and V5.0.1 which will usually only show up after a reboot. TheSolution is to re-install Service Pack 1 o... |
Problem Statement: Problems with TSK_CIMQ - getting error at startup. What is this task used for? | Solution: The TSK_CIMQ task is used for Q records, for statistical processing. So if you are not using these (did not install the Q component from the AMS CD), then check the Skip during startup box for this task.
Keywords: tsk_cimq
cimq
q records
References: None |
Problem Statement: Why are the changes I have made in the Aspen InfoPlus.21 database missing after restarting the database? | Solution: PossibleSolution 1:
Determine which snapshot is being used at Startup and which snapshot is being saved at Shutdown of the Aspen InfoPlus.21 system. Under normal conditions these snapshot files should have the same path and the same file name.
1. In the Aspen InfoPlus.21 Administrator, look at the SAVET... |
Problem Statement: Where is the output from a QueryDef (or CompQueryDef) record? | Solution: The output goes to the Output_Lines repeat area. However, the default value for #OUTPUT_LINES is 0. So you must first set this value large enough to hold the return data. If the value is not large enough, the return data will be truncated without a warning message. Also, remember to use F5 to refresh after ex... |
Problem Statement: The Aspen InfoPlus.21 Adapter can be used to transfer data from or to an existing Aspen InfoPlus.21 database.
When transferring to the database, a user might decide that they did not want to further compress the data.
When using Ip_AnalogDef records for example, this would mean that they would config... | Solution: With early versions of Aspen InfoPlus.21 Database (up to v2004.0), Ip_AnalogDef and Ip_DiscreteDef definition records were purposely designed such that this kind of operation would not cause a history update.
Technically - The Ip_Value and Ip_Value_Time were not 'associated'
With all versions beginning with v... |
Problem Statement: Why does an installation of only the InfoPlus.21 Administrator also include CIM-IO components?
After choosing nothing but the InfoPlus.21 Administrator at install-time, the Start menu in fact shows that CIM-IO core components are also installed. | Solution: This is in fact by design, and is done to support the functionality of the I/O Wizard. The I/O Wizard allows the user to remotely configure Aspen CIM-IO servers and add them to the InfoPlus.21 node. When the Administrator is installed by itself, CIM-IO components are still required on the Administrator node t... |
Problem Statement: The SQLConnectionDef record is missing from the database. Where do I find it? | Solution: The SQLConnectionDef record is in the pims.rld file. To reload it, please follow the steps below:
In the InfoPlus.21 Administrator, right click on the database, choose Load Records.
Browse to the pims.rld file located at
..\aspentech\infoplus.21\db21\etc.
Use Available in this system for record id's. You shou... |
Problem Statement: When expanding the I/O Tree from the administrator, some (or all) of the devices may not appear. | Solution: This behavior can be caused when there are duplicate logical device entries in the cimio_logical_devices.def file.
Edit this file and delete any duplicate entries.
Keywords: I/O
Administrator
References: None |
Problem Statement: In some situations,such as when using the history file set backup task TSK_HBAK for the first time, one may want to clear the Shifted and/or Changed status for all file sets within a specific Aspen InfoPlus.21 repository.
This would prevent these file sets being copied to the backup Shifted or Change... | Solution: In 2006.5 and later versions of Aspen InfoPlus.21:
1. Right-click on a repository (beneath the Historian container) in the left side of the Aspen InfoPlus.21 Administrator
2. Choose 'Backup...'
3. Click the 'Clear' button
NOTE - this is an all or nothing button which clears all the Shifted a... |
Problem Statement: This knowledge base article explains under what circumstances the following error can appear when attempting to insert data into the Aspen InfoPlus.21 database:
Invalid Key Timestamp | Solution: The Invalid Key Timestamp message can be returned for the following reasons.
1. If the key time stamp is older than the oldest allowed time for the history repeat area in the individual data record. The XOLDESTOK utility can be used to reset the oldest allowed time for an individual data record.
2. ... |
Problem Statement: How to turn off Data and Tag Replication for a specific field in the record? | Solution: If it becomes necessary to disable replication for a specific field in a definition record. Here are the steps using the Aspen InfoPlus.21 Administrator.
1. Start the Aspen Infoplus.21 Administrator
2. Expand Definition Records
3. Locate the definition record for the record that needs to be chang... |
Problem Statement: How do you register the IP.21 DA OPC Server on a client to enable it to connect to a remote IP.21 DA OPC Server? If you are trying to connect an OPC client to a remote OPC server the client needs to be able to resolve the name into a CLSID. When the client tries to make a remote connection to the OPC... | Solution: will help.Solution
Attached you will find a zip file containing two reg files. One for NT and one for Windows 2000. You apply theSolution by downloading the appropriate reg file on the client PC and then double clicking on the file to apply the fix.
Keywords:
References: None |
Problem Statement: PIMS V7.1 encountering installation errors with .Net 3.0 and 3.5 SP1 on a Vista PC.
If you are facing this error in installation: | Solution: The Windows Vista needs to be updated to Vista Service Pack 2, before installation of .Net Framework 3.0 and .Net 3.5 SP1 can be successful. This will in turn allow PIMS installation to proceed.
Download link: http://www.microsoft.com/downloads/details.aspx?familyid=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displa... |
Problem Statement: The modeler wants to compute a property of a stream in terms of a different property of another stream. I other words, the modeler wants to set property QQQ of XXX as follows:
(QQQ of XXX) = (A * different property PPP of YYY) + B
where PPP is a recursed property. A and B are constants that c... | Solution: 103910.)
Another potential example is predicting the reduction in SPG of gas oil product depending on the feed sulphur to a gas oil desulphuriser.
Solution
In an existing Delta-Base submodel table SUNT, set up the following structure: -
ROWNAME TEXT BAS* SFT* YYY* SSS TTT XXX
*
WBALYYY ... |
Problem Statement: The Aspen Infoplus.21 Administrator may not show recent data in the history repeat area for any data records. This is normally seen per user no matter what PC you are logged into. | Solution: From the Aspen Infoplus.21 Administrator, click on the History lookup icon or View/History lookup and make sure Use Current is checked.
Keywords: History repeat area
Recent data
References: None |
Problem Statement: How do I incorporate a user-defined second order property correlation into PIMS model? | Solution: Assume below is a formula used to calculate a second order property TVL, to implement it, the user can use the Property Calculation Formula under the model tree.
TVL = 114.6-4.1*RVS+0.2*t10+0.17*T5S
For complex correlations, consider using UBML.
There is a maximum of 20 Property Calculation Formulas allowed... |
Problem Statement: What are the recommended version compatibility options for Aspen InfoPlus21 server and its client tools?
or
Are newer versions of Aspen InfoPlus.21 clients (i.e. V8.0) compatible with earlier versions? | Solution: AspenTech always recommends that Aspen InfoPlus.21 server and InfoPlus.21 clients to be installed with the same version.
For example, if the InfoPlus.21 server is of version V8.0, then the InfoPlus.21 clients, like Process Explorer, Excel add-ins, SQLplus and Aspen Calc, all should be in the same version i.... |
Problem Statement: In some cases, when opening the InfoPlus.21 Manager after an install or upgrade, no tasks appear in the Defined Tasks list. This situation may also be recognized if the Aspen InfoPlus.21 Task Service does not exist in the Control Panel | Services. | Solution: There are a few reasons why this may happen.
Situation 1: Upgrade or Multiple Install Attempts
If Defined Task List previously contained entries, it is possible that the registry entry from which the list is populated has been cleared. The specific registry key is as follows.
HKEY_LOCAL_MACHINE\Software\Aspe... |
Problem Statement: This knowledge base article describes why the Aspen InfoPlus.21 Administrator Title Bar may show a different version than what is installed. For example, if you have just upgraded to v2006 the Title Bar may still show v2004.2. | Solution: This indicates that not all files were upgraded successfully. If this is the only problem noticed after the upgrade then first:
1. Uninstall the Aspen InfoPlus.21 Administrator
2. Reboot
3. Re-install the Aspen InfoPlus.21 Administrator
If reinstalling the Aspen InfoPlus.21 Administrator does not resolve th... |
Problem Statement: The Aspen InfoPlus.21 Manager is not able to shutdown using the STOP InfoPlus.21 button.
Possible indicators of this occurring would be:
The display could be showing 'Waiting for all external tasks to stop' in the bottom left hand corner and yet nothing is happening.
An information box is displayed s... | Solution: For the first two indicators above follow these steps:
1. An alternative way to stop the Aspen InfoPlus.21 database is using the Aspen InfoPlus.21 Administrator. Within this tool, you would right click on the name of the database and select Stop Database. If this option is not displayed or does not have... |
Problem Statement: InfoPlus.21 uses timestamps for historizing data, so changing the system time of an Infoplus.21 server can potentially cause a host of time-related problem. One direct impact would be the corruption of a history fileset, or snapshot, and the effect on scheduled activations.
This article focus on how ... | Solution: We can enhance protection three ways:
The first and simplest way is simply hide the System clock. Users have a tendency of using the system tray clock to check the calendar schedule or time. In Windows 2000, you can hide the clock by right-clicking on the time display in the bottom right corner, and uncheck s... |
Problem Statement: A very big difference between v2006 and v2006.5 of Aspen InfoPlus.21 is the way in which several of the tasks involved with the initial configuration and startup of the Aspen InfoPlus.21 database were consolidated into the one task called TSK_DBCLOCK
Our article 124960 fully describes which tasks wer... | Solution: The first thing to point out is that for versions prior to v2006.5, all informational messages for TSK_DBCLOCK were written to the associated OUT file. Beginning with v2006.5, informational messages are also written to the ERR file. In fact 'usually' any fatal error message is more likely to be in the ERR fil... |
Problem Statement: After upgrading Aspen InfoPlus.21 to version 2006.5, a user experiences many unexpected messages within the Aspen Audit & Compliance Manager.
These messages indicate that fields within DeiskHistoryDef records have been changed.
Such fields might be one or more of..
FS_STATUS_FLAG
FS_PERCENTAGE_USED
F... | Solution: Once the problem has been encountered, there are only two ways to resolve it :-
1)
a) Apply the Aspen InfoPlus.21 Patch #5
b) Rerun the Upgrade program ensuring that the Input is the old 'pre-2006.5' snapshot
OR..
2)
a) Download the attached file and place it in the following directory on the Aspen InfoPl... |
Problem Statement: I am using Table INDEX to define the relationship between RVP and RVI. The RVP is reported when RVI is reported in Parameter Reporting of Submodel Summary Report. But RVP is not reported for other streams. Why is this inconsistent? | Solution: In this case, RVI is index property of RVP and these properties are entered in table INDEX. If the stream has index property such as RVI, PIMS will report RVI and calculate RVP from INDEX in the FullSolution Report. Though if the value of RVI is out of range that is defined in table INDEX, PIMS will not repor... |
Problem Statement: How can I report on the average quality of finished product blends for a group, such as gasolines, distillates, fuel oils, etc., without affecting product sales economics? | Solution: Please refer to the standard PIMS weight-based sample model, entitled sample. This is available with your PIMS installation.
In T. GROUPS you will see that all gasoline products have been collected into the GSO group.
In T. BLNSPEC, you will see that a maximum aromatics spec is imposed on the GSO group. Add t... |
Problem Statement: Cascaded pools are those where a pool is a component of another pool, which is a component of another pool, and so on.
This structure usually has a negative effect on the convergence of the model and the appearance of local optima because of the complicated property error distribution structure that ... | Solution: 125435.
How can you identify the cascaded pools and which pools have too many components and/or too many destinations?
Solution
Note: the report template and this description were modified from the first publication based on feedback from customers.
The attached Report Writer template reports the cascaded poo... |
Problem Statement: Can you change the location of the Event.dat? | Solution: To change the location of event.dat follow these steps;
1. Open the Aspen InfoPlus.21 Administrator. Expand 'Historian' under your database name.
2. Right click on the Repository you are using, choose Properties, then select the tab Repository.
3. Change the Pending path to new location. (This w... |
Problem Statement: The best practice when creating records is to use the appropriate definition record so that all data records defined by it have the desired out of the box functionality. However, due to unforeseen circumstances, users may occasionally have a need to make changes to a definition record that is usable ... | Solution: Beginning with the 6.0 release of InfoPlus.21 a new feature called the 'Replace Definition Record Wizard' has been added. It is described in the 6.0 and 6.0.1 InfoPlus.21 release notes; a link to the latter is included below. The wizard is described beginning on page 4 (when following the document's printed p... |
Problem Statement: One of the features of the h21arcadmin utility is the ability to change, either or both of, the start and end times of a history fileset. This would typically be necessary if somehow you have overlapping times between one fileset and another. The usage of this utility, to change the start or end time... | Solution: # 103662.
However we now have a much more user friendly wizard to do the same thing that can be accessed in Windows Explorer by double clicking on the SetArchiveDates executable in the ....c21\h21\bin directory.
The main point of this article is to address a question that may be raised as to what happens to t... |
Problem Statement: This Knowledge Base article provides steps to troubleshoot the issue where all tags are updating more frequently than expected. | Solution: If tags in Aspen InfoPlus.21(IP21) are updating more frequently than expected then there is likely more that one update to the record. Here is a list of items to check:
Multiple entries for the record in IO_Value_Record&FLD in a Cim-IO transfer record. From the InfoPlus.21 Administrator R-Click on the tag rec... |
Problem Statement: Beginning with v2006.5, the .ERR file associated with TSK_DBCLOCK now may contain informational and fatal error messages - Previously everything was written to the .OUT file
When looking at TSK_DBCLOCK.ERR you may see the message :-
Failed to read DBCLOCK configuration file for IP21 subscription shar... | Solution: This message is associated with the new v2006.5 feature called 'replication'. If you are not using 'replication' then you should ignore this (unfortunately slightly annoying) message which would just be a WARNING message in this case.
For more information about Replication please see the Aspen InfoPlus.21 Rel... |
Problem Statement: This knowledge base article provides basic information on how to set up Database and Record level Security. | Solution: Aspen InfoPlus.21 Database Security Considerations:
There is no defined security after installing Aspen InfoPlus.21, which means that any user can access, read and modify database records.
Database security is enabled once a Role is added to the Permissions tab in the Aspen InfoPlus.21 Administrator and given... |
Problem Statement: What are the consequences of moving a tag from one history repository to another? | Solution: When the history repository for a tag is changed, Aspen InfoPlus.21 begins writing historical data for the tag to the new repository and also reading data for the tag from new repository. Even tough historical recordings for the tag remain in the old repository, Aspen InfoPlus.21 cannot access the older reco... |
Problem Statement: After installing, Aspen InfoPlus.21 will not start... because there are no defined tasks, and further investigation would reveal that the task service is not defined because no group is configured.
There could be a number of causes for this, but one cause could be a userid that addgroup is not able t... | Solution: TheSolution is to run addgroup again, but this time enclose the userid in quotes ().
- Open a DOS window
- CD to %SETCIMCODE% (makes the command simpler since you won't need to include the path)
- issue the command:
addgroup userid with strange characters password
- verify that the group was created: There ar... |
Problem Statement: Some customers use custom definition records, which have multiple history repeat areas they want to write to using Aspen Calc, SQLPlus, their own application, or even manual entry. Having all those multiple history repeat areas to deal with, it is sometimes difficult for a user to determine which fie... | Solution: In order to determine the name of a correct history source field for a particular repeat area, open Aspen Definition Editor, double-click on the custom definition record, expand the history repeat area you want to write to, find the history repeat area field you ultimately want to write to, right click on it ... |
Problem Statement: How do you synchronize the time on the IP.21 and CIM-IO server nodes? | Solution: Use the NET TIME utility. Here is the on-line help:
C:\>net help time
The syntax of this command is:
NET TIME [\\computername | /DOMAIN[:domainname] | /RTSDOMAIN[:domainname]] [/SET]
[\\computername] /QUERYSNTP
[\\computername] /SETSNTP[:ntp server list]
NET TIME synchronizes the computer''... |
Problem Statement: Almost all the fields in the ScheduleActDef definition record in Aspen InfoPlus.21 are self-explanatory except 'SUSPEND_UNTIL_DONE' and 'AFTER_SUSPEND,_GOTO'. This | Solution: explains what does those two fields in the ScheduleActDef record means.Solution
SUSPENDED_UNTIL_DONE: Name of the record currently activated by this schedule record
AFTER_SUSPEND,_GOTO: Repeat area index of the next record to activate once the current record has completed
Note: ScheduleActDef records are proc... |
Problem Statement: What is the maximum value I can assign to TSK_DBCLOCK's shared-memory size command line parameter in InfoPlus.21 Manager? | Solution: The maximum value you can assign to TSK_DBCLOCK's shared-memory size parameter is 268435455 which translates to FFFFFFF in hexadecimal.
Keywords: IP.21 Manager
TSK_DBCLOCK
maximum shared-memory size
command line parameters
InfoPlus.21
References: None |
Problem Statement: Health Monitor not working. When launching Health Monitor, Last update time and Current Health Status are blank. | Solution: TSK_HLTH is running, but Health Monitor not working.
- Make sure that TSK_HTLH record Processed Records value is >0 and the UPDATE_TIME_FIELD is updating according to the MAX_TIME_INTERVAL.
- Make sure that Processed Record HealthMonitorTests Status is ON.
Keywords: TSK_HTLH
Health Monitor Tests
References: N... |
Problem Statement: We lost everything on our Aspen Server due to a bad crash/failure that occurred on our main RAID Server, and as a result we had to start over again from scratch. Following the server rebuild and fresh re-install of the asopenONE software the following problem occurred:
The Add New Device context menu... | Solution: ** Install Aspen Local Security **
It turns out that the problem was the direct result of not having the Aspen Local Security installed on the server.
Once the Aspen Local Security was installed then a final retest showed that the I/O Wizard right-click problem was resolved. Although security does not have to... |
Problem Statement: I need to load history data records from a file onto a new IP.21 system. How do I recreate the IP.21 TSK_DHIS repository ready to take the data? | Solution: If you already have repository TSK_DHIS and want to recreate the repository from new:
1. Stop InfoPlus.21 from the IP.21 Manager
2. Navigate to C:\ProgramData\AspenTech\InfoPlus.21\c21\h21\arcs
Note - this is the default location on Windows 2008 and ProgramData is a hidden folder. The location of your filese... |
Problem Statement: How can you tell if you have all the necessary system DLL files, etc? | Solution: The following information and free download is available at http://www.dependencywalker.com/
Dependency Walker is a free utility that scans any 32-bit or 64-bit Windows module (exe, dll, ocx, sys, etc.) and builds a hierarchical tree diagram of all dependent modules. For each module found, it lists all the fu... |
Problem Statement: If you are buffering data to disk, then you might have a historian issue. There are three places to verify this problem:
1. Visit the TSK_H21_ARCCK output file on the InfoPlus.21 manager. If you find something like the following error message then this confirms the archiver problem:
Processing H... | Solution: Here are the steps to regain control of your archiver:
1. Stop InfoPlus.21.
2. Rename the cache.dat file located in your repository folder.
3. On the fileset you want to shift into, run the following command in C:\Program Files\AspenTech\InfoPlus.21\c21\h21\bin:
h21arcck [-r{repname}] -a{arcnum... |
Problem Statement: Some people may have noticed that immediately after a fileset shift, history starts buffering to disk, creating an event.dat file, but the h21archive process is still running. After shifting, the queue status may change to Disk, the cache rate may drop, to a low number, and the cached points decline.... | Solution: This is all normal behavior during a fileset shift. Here are the major steps that happen during a shift:
Flush everything in cache to the current active archive (this will entail lots of disk writes). Close the active archive fileset.
Find a fileset for the new active archive.
Open/Create new files for new ac... |
Problem Statement: Under some circumstances, users might be unable to create new Records using in the Aspen InfoPlus.21 Administrator. Although no error message is given, the Name and Record ID fields are grayed out:
What causes this behavior? | Solution: This behavior occurs when the maximum number of Record ID?s has been reached. Therefore, no new records can be added to the database. To examine and configure this setting, right-click on the database name, select Properties and locate the Record Utilization tab. In the example below, it can be observed that ... |
Problem Statement: How many external tasks can be created within Aspen InfoPlus.21 Manager? | Solution: The InfoPlus.21 Manager will only display 256 tasks, however it is possible to create more than 256 tasks.
Due to the limitation of only 256 tasks it will only ever be possible to visualize the first 256 tasks, and only those first 256 tasks will run.
AspenTech therefore recommends you only create a maximum o... |
Problem Statement: How to remove database and record level security from an Aspen InfoPlus.21 application? | Solution: Often times customers need to remove the security implemented in their Aspen InfoPlus.21 application
Depending on the level of security implemented, Database or Record there are a few steps to follow to accomplish this.
First, did you implement record level security?
If you did:- Do you know which records you... |
Problem Statement: When trying to load a snapshot from an older, unsupported version into V7.1, the following error is displayed:
Each version of InfoPlus.21 is validated by our Quality Engineers to successfully upgrade snapshots from all previous supported versions. And even though not specifically tested, even ve... | Solution: In that case it is necessary to bridge the upgrade, first upgrading from the original version to an intermediate one, and then to the final version. In the example above, a Version 4.x snapshot was first upgraded to Version 2004.2, then successfully to V7.1.
If you have no intermediate version available, cont... |
Problem Statement: What is Table UNITS for and how do I use it? | Solution: In any model, the default units of measure are identified in the model settings under MODEL SETTINGS | General | General tab. However, there may be streams in your model which are not measured in the default basis. For example sulfur product is typically measured in long tons (LTONS), while a typical volume-b... |
Problem Statement: When using an M/XPIMS global model, you have the capability of setting many model settings at both the global and local model levels. This document is describes which of these settings are active for a global model. | Solution: LP Model Settings - Only the global settings are used
Recursion Model Settings
Local Model Settings: MAXSTEP, RECURSE, VIEW, PDSMALL, Property Specific ATOL & RTOL in Table SCALE, XPENALTY, RPENALTY, VPENALTY, FORCEONE, P2, P3, P2P, NXPASSES, RECINVSP
Global Model Settings: MODE, MANUAL, MAXPASS, MAXPASS1, MA... |
Problem Statement: The Property Calculation Formula feature was added as part of the PIMS 12 upgrade package. The idea behind this feature is that users can use formulas to represent blending indicies instead of table INDEX.
Several users have reported problems with PIMS not reporting back the reported qualities. This | Solution: document is designed to help diagnose possible problems.
Solution
The list of possible causes are:
Need to define starting and ending ranges for the dependant variables. PIMS attempts to estimate these values, but sometimes the values it selects are too restrictive. Setting more appropriate values in the Prop... |
Problem Statement: Are there recommended values for the PagesPerSecondTest test? The 'out of the box' values seem very low. | Solution: The Health monitor is measuring total page file usage in pages per second. The limits in the IPHealthDef PagesPerSecondTest record as supplied are simple defaults and are expected to be changed to reflect individual customer configurations and standards.
Keywords: None
References: None |
Problem Statement: For data in a store file to correctly unbuffer into InfoPlus.21, the timestamps in the store file must be newer than the timestamps in the InfoPlus.21 records.
A problem could occur if, while buffering data on the Cim-IO server, a tag value was manually updated in the InfoPlus.21 database. This will ... | Solution: Why does it work like this?
Data can be written into InfoPlus.21 history through one of two methods.
The first method is to write to a field in the fixed area of an InfoPlus.21 record. In this case, the data is not directly inserted into history. Instead, the value is first examined by the compression algorit... |
Problem Statement: How can I change the External Task for a records defined by QueryDef and CompQueryDef? | Solution: The External_Task_Record of QueryDef and CompQueryDef records can be changed once the record is made unusable.
1. From the Aspen InfoPlus.21 Administrator right click on the record and select Make Unusable.
2. In the field External_Task_Record select the desired task from the list.
3. Once t... |
Problem Statement: What does deleted 1631259 mean in the Aspen InfoPlus.21 file set Summary dialog? | Solution: This is an indication that a database record was deleted from the in-memory database that has history occurrences stored in this file set. When the file set Summary dialog is opened by right-clicking on any file set and selecting Summary, the history process that populates this dialog checks the Aspen InfoPlu... |
Problem Statement: Data coming to the tags with multiple get transfer records changes Good, Bad, Good, Bad,....
IP_TREND_QLEVELchanges Good,Bad, Good, Bad,....
IP_TREND_QSTATUSchanges Good, Scan Off, Good, Scan Off,.... | Solution: IO_RECORD_PROCESSING? of one of the transfer records for the tag was off. But, its scheduling record was active.
The processing off transfer record sent Scan Off status to the tag with the value that processing on transfer record got.
This can be fixed by turning off scheduling record for the processing off t... |
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