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Problem Statement: How can I configure for debug information for the DMCplus Context Server? | Solution: To configure debugging for the DMCplus Context Server:
Go to Program Files/AspenTech/Cim-Io/IO/dmcp
Open cimio_dmcp.cfg with notepad
Locate DebugLevel and change from the default setting of 0 to 8
Save cimio_dmcp.cfg
Restart the DMCplus Context Server from the Services Panel.
Perform the activity suspected of... |
Problem Statement: How can I overcome a 2147220736 run time error when trying to open maker?
After installing the APC Software you are only able to start Aspen Watch Maker with the account you used in the installation and you get the following error if you use other account: | Solution: There are several reasons why we might encounter this internal error and the number sequence does not give us much information. Please try these options:
- If you are using a network or token license system, make sure that the account you are using is part of the administrators group in the license se... |
Problem Statement: Are the CPU and Elapsed Time parameters for a controller application historized in Aspen Watch? If not, can these be historized and how? | Solution: DELTAT and DELTACPU are the attributes that correspond to the CPU and Elapsed time values. These values are not automatically historized in AspenWatch as the value for these parameters is directly obtained from DMCplus Context.
It is possible to historize them by manually setting up Miscellaneous Tags in Aspe... |
Problem Statement: Why am I getting the error Error creating record: when I run Install Database Configuration or AspenWatch Maker, with V8.0? | Solution: This error is the result of a change in how IP21 is checking licensing against requested activities, along with a change in the license key configuration. The SLM_IP21_Embedded entry is being set automatically to 8, for AspenWatch.
If PIDWatch and / or RTOWatch are also licensed, this number could raise to 16... |
Problem Statement: There are some 3rd party applications that can cause Aspen VBA components to be overwritten thus causing Aspen Tag Browser and Excel Add-in to break.
This Knowledge Base article contains an attachment, VBA_Install.zip, that reinstalls VBA version 2004.2. | Solution: Please download the attached file, VBA_Install.zip, and install the contents on the problem computer by running setup.exe.
Keywords: VBA core components
file corruption
overwrite
re-install
References: None |
Problem Statement: How do I fix Unable to write value.** Record will be too large ** errors when running the IDC utility for AspenWatch? | Solution: The Install Database Configuration (IDC) Utility runs a list of SQL scripts to update the IP21 database using the snapshot and history files that were imported from an earlier installation. Errors such as Unable to write valuea?|.** Record will be too large ** occur because of the way the SQL scripts are writ... |
Problem Statement: How do you generate custom reports with only specific MVs and/or CVs selected? | Solution: 1. The Specify Variable Priority section allows to filter variables that will be included in the report.
1.1 Go to Aspen Watch Maker Tools menu / Specify Variable Priority, in the window there are two buttons: Application and Variable Type. Here you need to assign priorities to your controller?s variables.
2... |
Problem Statement: The following error message appears when trying to generate a report using the Aspen SQLplus web based application or Aspen Watch.
Server Error in `/SQLplus? Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application pre... | Solution: The Custom Error feature is a security option that allows Administrators to limit the amount of detailed information that appears in the error messages.
The Custom Errors setting can be altered by changing the Custom Errors Mode in the Web.Config file located at C:\inetpub\wwwroot\AspenTech\SQLplus on the IP.... |
Problem Statement: What can be done to address the IP.21 Server, minimum number of IP.21 point licenses message? | Solution: Here is a suggestion regarding the IP21 license issue.
First step is to check the point count on the IP21 database.
Start IP21, then go to the IP21 Administrator, right click on the system/machine name, right click, then Properties, and then the Record Utilization tab. Make note of the Licensed Points Used an... |
Problem Statement: This knowledge base article describes the sort order used by the Attribute list in the Aspen Process Data Add-in. | Solution: It is not possible for the user to control the sort order of the Attribute list. The sort order is determined internally by the client application. The attribute fields are returned in the following order:
1. Pre-defined fields needed by Aspen Process Explorer
2. Map fields
3. All fields from the record.
Ke... |
Problem Statement: Can the Reconcile feature available in Aspen Plus also be used in Aspen Plus Dynamics? | Solution: It is possible to use the Reconcile feature of any stream in case of Aspen Plus Dynamics. Similar to Aspen plus, the Reconcile feature will copy any results as input variable. To do this, the Reconcile Script needs to be used.
Please follow the steps:
1. Right click on the stream after simulation run is compl... |
Problem Statement: The attached A+ run solves without problems. When the file is exported to AD as flowdriven there are a number of errors.
The first error is as follows:
TRANSLATING BLOCK M417 of TYPE FLASH2:
1879: ERROR: Variable MOLEFLMX is undefined
1879: One or more items of result data are missing. Please re-... | Solution: User has specified Include Streams in Setup report options - and the list excludes a couple of streams including TO-M417B - the feed stream to the flash that's failing to export.
To resolve, do not use include/exclude streams with AD.
Note that you should not use the include/exclude blocks options (under Se... |
Problem Statement: When modeling electrolytic processes, one is limited to using the apparent component approach when exporting the simulation from Aspen Plus to Aspen Dynamics. Since the true species e.g. [H+] is not reported, how can one create a pH controller in Aspen Dynamics? | Solution: There are several stream variables not calculated or reported by default in Aspen Dynamics. These variables can be activated from the stream sensor tool in Aspen Dynamics. This is done by selecting and right-clicking on the stream for which you want to have the pH available. From the forms option on the right... |
Problem Statement: I change the tabular or polynomial data of my performance curve during the dynamic run, however no change is observed. Why? This is puzzling because if I do the same change for an initialization run, then the change is effective. | Solution: The pump polynomial coefficients (and performance curve data) cannot be changed on the fly in a dynamic run. The reason for this is that the pump characteristic is calculated in a procedure call which loads all the parameters in workspace during a precall and subsequently accesses the workspace during the sim... |
Problem Statement: When will localization kit for Aspen InfoPlus.21 v.2006.5 become available? | Solution: Version 2006.5 of Aspen InfoPlus.21 is not localized. It will be localized in a service pack for 7.1 which will come out after 7.1 is released (this may happen tentatively in June 2009).
Keywords: Localization kit, version 2006.5
References: None |
Problem Statement: Using ATUserEntry function to write data into InfoPlus.21 database does not write to fixed area of the record. | Solution: When the data to be written to the database has a timestamp associated with it, the data will be written into the history repeat area of the record and will not be written to the fixed area of the record.
The screen capture below shows the resulting output when data is written to the database with a timestamp... |
Problem Statement: How to open a Aspen Process Explorer graphic maximized in Process Explorer | Solution: By default Aspen Process Explorer Graphics display in a window within Aspen Process Explorer. If a maximized view is required then add the Graphic to a Workspace following the steps below.
1. Open the graphic file in Aspen Process Explore and maximize it
2. Click Workspace and select Save Workspac... |
Problem Statement: I am unable to get access to the Add-in help within Excel using the new COM Add-ins. When I press F1 I only get access to the built-in Excel help, how can I get to the Add-in help? | Solution: To be able to get access, you must first open Excel 2010 and ensure the Add-ins are loaded. Since the Help function is context based, you need to initiate a context window within the Add-in. For demonstration purposes the Aspen Configuration Add-in is used:
Select the Aspen Configuration Add-in:
Then cl... |
Problem Statement: Excel Add-Ins (actual data) has timestamps without data. | Solution: If your output does not include the status along with the value and timestamp, the data with bad statuses will not be shown. This can be fixed by adding the status to the output (Aspen -> Process Data -> Get Data ->Trend/Aggregate data -> Settings -> Output -- check the Status box and select the As text butto... |
Problem Statement: This knowledge base article provides an example Visual Basic program which uses the Aspen Process Data Automation Interface to retrieve history data from Aspen InfoPlus.21. | Solution: This can be accomplished using the History Query object. Sample code which retrieves data through the History Query object is shown below.
'------------------
'Gets data for the past hour
With myTag.History.Query
.EndTime = Now()
.BeginTime = DateAdd(h, -1, myTag.History.Query.EndTime)
.Type = apdInterpolated... |
Problem Statement: Error opening a plot in Process Explorer:
Failed to open document
Unspecified error
The problem is often complicated by the fact that the plot will open on some PC's and not on others. | Solution: Any reference to Tools\Visual Basic\Macro made while a trend is being created or edited will cause the inclusion of VBA references into the .apx file when it is saved, even if all you do is issue a Cancel rather than actually creating a macro.
Among the references within such .apx files are references to the ... |
Problem Statement: Microsoft Excel 含有固定的process data add-in功能的保存路径(例如 ='C:\apps\OFFICE97.E01\OFFICE\LIBRARY\AtData.xla'!ATGetTrend)。因为这个原因Excel Add-In功能可能不能正常使用。 例如生成Excel Add-In 文件是在一台机器，但是运行此文件获取数据时在另一台机器。
这样的问题还会发生在如下情况。
一个Excel Add-In文件在一台机器上生成，然后把这个文件拷贝到网络路径中。但是此后在生成此Excel文件的机器上无法打开此文件(错误信息提示无法找到AtData.xla)。
然而生成E... | Solution: Excel需要AtData.xla文件保存到指定的路径中。为了能够让此功能正常使用，Process data add-in(AtData.xla)文件必须保存到Excel Library文件夹下(\program files\microsoft office\office\library)
当生成Excel Add-In文件时AtData.xla文件必须保存到正确的文件夹下，否则会出现如上面描述的问题。
因此为了能够把Process data add-in安装在正确的位置上，Microsoft Excel必须在安装Aspen Process Explorer之前安装在系统上。
Changes
对于不同版本的M... |
Problem Statement: V7.1 introduced Previous Graphic / Next Graphic buttons in the Process Explorer toolbar. But when multiple Graphics have been opened, they do not become active: | Solution: Only Graphics navigated to via links embedded in Graphics are added to the Previous / Next buttons. As the buttons become populated they also have drop-downs showing all Graphics available to switch to.
127565.B.jpg
Keywords:
References: None |
Problem Statement: How do I troubleshoot the error Failed: A Call to SSPI Failed? | Solution: This error will occur in Excel when making a Process data call if there is an issue with the ADSA name or the authentication. To resolve this issue you can do one of the following:
1. Ensure that the Aspen Process Data service and the Aspen Data Source Directory service are using the same administrator accoun... |
Problem Statement: The Aspen Process Data V7.3 Excel Add-in does not load and I would like to enable more error logging | Solution: 1. Close all instance of Excel.
2. Right-click on My Computer icon (or Start > My Computer and right click) and select 'Properties'.
3. Go to the 'Advanced' tab and click on the <Environment Variables>.
4. Click on <New> button under 'System variables'.
5. Enter the following values and cl... |
Problem Statement: What value is returned by the Aspen Process Data Addin Value at Times function if there is no value recorded at the time specified? | Solution: The Aspen Process Data Addin Value at Times function returns a value at a specified time unless there is no value recorded at the exact time. If there is no value recorded at the time specified the function will extrapolate back to the last recorded value for the tag.
Keywords: blank
empty
References: None |
Problem Statement: Localization of the User Interface Does Not Function
The user interface of Process Explorer v4.1.2 on Windows 98 is not localized, although the localized Help files do appear. The user interface appears in English.
Note: Default localization in Windows 98 using the Regional Settings is not supported ... | Solution: Is it possible to localize Process Explorer 4.1.2 to languages other than English. There is a kit available from AspenTech Support which allows users to localize the Aspen Process Explorer user interface. This kit is attached to this Knowledge Base Document.
NOTE: The kit and it''s instructions were written f... |
Problem Statement: In the Tag Browser, there is an option to search from the IMS Tag Set only - using the View | Options | Search tab. However, it is unclear about what Definition records are included in the IMS Tag Set.
The help file says:
To show only IMS tags:
1
On the View menu, click Options.
2
Click the Search ta... | Solution: The IMS Tag Set includes all Definition records that start with the string, IP_ (IP_AnalogDef for example). The exact definition is all ip_* records excluding
defaultDisallowRecords.Add D-IP_DO
defaultDisallowRecords.Add IP_TextITypes
defaultDisallowRecords.Add D-IP_AO
defaultDisallowRecords.Add D-IP_DI
defau... |
Problem Statement: By default, the Excel Add-In fetches values from the IP_INPUT_VALUE field when a request for Current Values is made to the IP.21 database.
Is there a way to call values from the IP_VALUE field instead of the IP_INPUT_VALUE field when requesting Current Values? | Solution: Yes. Edit the MAP_CurrentValue field in the IP_ANALOGMAP record to point to IP_VALUE. Note, this will also change the retrieval of current values in trend plots, as well.
Keywords:
References: None |
Problem Statement: Microsoft Excel는 고정된 process data add-in기능을 저장하는 폴더가 있습니다.(예 ='C:\apps\OFFICE97.E01\OFFICE\LIBRARY\AtData.xla'!ATGetTrend). 이에 관하여 Excel Add-In기능을 사용하지 못하는 경우가 있습니다. 예를 들면 Excel Add-In 파일을 한대 컴퓨터에서 생성하고 다른 컴퓨터에서 이미 생성한 Excel파일을 실행하여 데이타를 가져오려면 실패합니다.
아래와 같은 상황에도 이러한 문제가 발생합니다.
Excel Add-In 파일을 한대의 컴퓨... | Solution: AtData.xla파일은 특정 Excel 경로에 저장해야 합니다. 본 기능을 정상적으로 사용하기 위하여 Process data add-in(AtData.xla) 파일을 Excel Library 폴더에 저장하십시오.(\program files\microsoft office\office\library)
만약 Excel Add-In파일을 생성할때 AtData.xla파일을 정확한 경로에 복사하지 않았으면 위와 같은 오류가 발생합니다.
Process data add-in을 정확한 경로에 설치하기 위하여 Microsoft Excel 설치는 Aspen Proce... |
Problem Statement: By default, the fill background option for the data field properties is checked and grayed out in Aspen Process Graphics Editor. Is there a way to un-check that?
Note: Un-checking the fill background allows the object within the graphic to be transparent. This option is grayed out only for data objec... | Solution: The only way to un-check the Fill Background for Data objects is to modify the xml file. This can be done using the following procedure
1. Go to File Menu and select 'Export XML'. Save the graphic as XML.
2. Edit the XML with notepad for that object and set backfill=NO
3. Open the saved xml in graphics edit... |
Problem Statement: How to Uninstall the NobleNet Portmapper Service via a command line switch or batch script / file?
Reason for Problem Statement Question:
In some cases when uninstalling much older AspenTech software versions in order to prepare a machine for an Upgrade or Clean (Fresh) Install of the same or newer A... | Solution: NOTE: When uninstalling existing AspenTech Software and then reinstalling or upgrading (to same or newer version), then as long as the AspenTech Shared folder along with the included Portmapper sub folder and files are removed during the uninstall then the following instance should occur with respect to the N... |
Problem Statement: When using Aspen Tag Browser to browse for tags (data records), it's possible to drag those tags to Microsoft Excel in order to use them for reports, as a reference for the Excel Add-ins, etc. The Aspen Tag Browser places the following items into the cells as the result of a drag and drop operation... | Solution: In the Tag Browser select 'View' => 'Options' and from there click the 'Copy/Drag and Drop' tab. This dialog lets you select which items to include on drag and drop operations.
Keywords:
References: None |
Problem Statement: Using the SQLplus tab, within the Aspen Process Data Com Add-In for Microsoft Excel returns:-
Error: Unable to acquire license: SLM_RN_PME_PRCEXPL_TK, SLM_Process_Explorer | Solution: Starting with the 7.3.0.3 patch released in April, 2012, requesting data from the SQLplus tab within the Aspen Process Data Com Add-In for Microsoft Excel requires the license key
SLM_RN_PME_PRCEXPL_TK, SLM_Process_Explorer.
The error noted above is returned if this license key is not found in your license fi... |
Problem Statement: Why can I not add Aspen Process Explorer displays to my favorites list?Cannot add displays to favorites without creating new favorites file. And, favorites list would not be shown when Aspen Process Explorer is restarted until opening the favorites file we created. | Solution: You will need to create a new favorites file. This favorites list will not be shown when Aspen Process Explorer is restarted until the favorites file you created has been opened at least once.
1) Determine the location for your favorites file keeping in mind that subsequent upgrades may cause this file to be ... |
Problem Statement: A tag can be defined as having stepped data by setting the IP_STEPPED field to Stepped in the tag record. By setting this, data for the tag should be displayed in Process Explorer in a stepped manner by default.
However, there are a few reasons why, even with this IP_STEPPED field set, Process Explor... | Solution: A common reason would be that the version of Process Explorer is older than v3.1. Previous to v3.1, Process Explorer would not display in the manner specified by the tag''s IP_Stepped field. This was fixed for the 3.1 release.
In systems that are version 3.1 or higher, the reason why the stepped setting may n... |
Problem Statement: This knowledge base article explains what to do when the following message is encountered:
AspenTech Manufacturing - VB FIX
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation pack... | Solution: Aspen_VB.msi is not an AspenTech installation package. This installation package is part of a Matrikon software installation. Please contact Matrikon for assistance in resolving this error.
Keywords: upgrade
update
References: None |
Problem Statement: Is it posible to print a trend plot using Visual Basic? | Solution: To print a trend plot, open Microsoft Visual Basic.
Add necessary AspenTech components. To do this, right click on the toolbar on the left-hand side of the screen. Select Aspen New Basic Plots.
On the form, add an AspenTech Trend Plot and Command Button.
Double click the Command Button to access the code.
Add... |
Problem Statement: I have a firewall between the client and the server and I want to use Timezone Service. Does Timezone Service work through a firewall? | Solution: If you want to use Aspen Timezone Information Service you have to open DCOM ports. However, Timezone Service is not needed for the application to work. It is just used when you want to have the timezone in Process Explorer synchronized with your datasource(s) that are in different timezones.
In addition, ther... |
Problem Statement: Trying to write to a tag''s repeat area from Visual Basic and getting an error: IP_TREND_TIME is not a valid field. | Solution: Use the Microsoft ADO (ActiveX Data Objects) Data Control instead of the DAO (Data Access Objects) control. For example:
Sub Test_Click()
Dim adocon as New ADODB.Connection
adocon.open(ODBC;Database=TestDB;UID=aspen;PWD=aspen;DSN=TestDB)
sql=Insert into TestRecord (IP_Trend_Time,IP_Trend_Value) Values (''18-A... |
Problem Statement: How do I add tags to a folder in Aspen InfoPlus.21 using the Excel Configuration Addin? If you have created tags or have existing tags in the InfoPlus.21 Administrator you may want to move them to a Folder in the Administrator using Excel. | Solution: You can do this using the Aspen.Configuration Addin in Excel.
The steps below will show you how to add tags/records to a Folder using Excel. See Fig.1 below
1.        Open Excel and Click on the 'Aspen Configuration' tab.
2.        Select the 'Manage Records' button on ribbon.
3.      ... |
Problem Statement: The following five files are created on the PC desktop while starting Aspen Process Explorer:
A A A A A A A A A A A lsprst7.dll
A A A A A A A A A A A lsprst7.tgz
A A A A A A A A A A A sysprs7.dll
A A A A A A A A A A A sysprs7.tgz
A A A A A A A A A A A tmpPrst.tgz
And, they will be recreated durin... | Solution: These files are temporary license manage files created by SLM Tools 7.3.
Normally, SLM Tools 7.3 will try to create these temporary files under the system directory.A
If write access to system directory is denied , then it will fall back to placing the files on the PC desktop.
A
To correct this problem, s... |
Problem Statement: When Crystal Reports version 8.0 is installed onto a Process Explorer desktop client PC, it overwrites some registry settings. It will change the permissions on the HKEY_CLASSES_ROOT\Interface and HKEY_CLASSES_ROOT\TypeLib registry keys.
After these settings have been overwritten, it can cause proble... | Solution: This behavior is detailed in Microsoft Knowledgebase Article Q266621, and includes a suggested fix for resolving it.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q266621
Keywords: ASP 0177: 0x8002801D Library not registered
Error registering COM+ Application. Contact your support personnel for more... |
Problem Statement: Can you change the date format in a Process Graphic or in a Process Explorer display? | Solution: Aspen Process Explorer is looking at the regional setting for the user.
Examples from Aspen Process Explorer and Regional Settings:
Note: At this time there is not a way of modifying the date format in an Aspen Process Graphic display.
Keywords: date format
Regional settings
References: None |
Problem Statement: Aspen Process Explorer의 Value 부분에 Query completed with errors 에러 발생. 본 오류는 Aspen IP.21 Process Browser (낡은 버전 Aspen Web.21)클라이언트를 Aspen Process Explorer를 설치한 컴퓨터에 다운 및 설치하고 Aspen IP.21 Process Browser 의 버전이 Aspen Process Explorer버전보다 높을때 발생하는 문제입니다. | Solution: Aspen Process Explorer를 Aspen IP.21 Process Browser와 같은 버전으로 업그레이드 혹은 Aspen Process Explorer를 다시 설치로 문제를 해결할 수 있습니다.Aspen Process Explorer는 Aspen IP.21 Process Browser 클라이언트의 버전이 동일해야만 정상적으로 사용이 가능합니다.
주: V7.1 Aspen IP.21 Process Browser(Aspen Web.21) 설치 메뉴얼의 (Chapter 2) 에 아래와 같은 내용이 있습니다.
낡은 버전의 Aspen Proces... |
Problem Statement: What does the error message 'Cannot find resource file: AtProcessDataXLA' mean, when adding the Aspen ProcessData add-in in Excel? | Solution: The problem came from the fact that you are mixing up different versions and that the various involved DLL's changed with the versions. We used to have individual language DLL's instead of a single resource DLL:
- In v6.0.1 it was AtProcessDataXLA_en.dll for English.
- In v2004 it was changed to AtProcessData... |
Problem Statement: How do I resolve this error: Cannot find string resource nnn where nnn is some 3-digit number?
This error message can appear when you open Microsoft Excel which has the Aspen Process Data Add-In activated. | Solution: This error message is given because there are some localization files left over from a previous version of the Aspen Manufacturing Suite software. For instance, in the screenshot below you will see a file named AtProcessDataXLA_EN.dll in the folder <drive>:\Program Files\Common Files\AspenTech Shared:
The oth... |
Problem Statement: The Tag Browser displays the data sources but is not able to connect. Aspen Process Explorer and SQLplus work without problems on the same machine. User data sources with and without the Aspen SQLplus Service Component exhibit the same problems. | Solution: Many root causes (andSolutions) for this symptom probably exist. One possibleSolution is that an operational file that is specific to the Tag Browser is missing or out of date.
Check the three TagBrowser dlls in C:\Program Files\Common Files\AspenTech Shared\Apex.
AtTagBrowserPE.dll
AtTagBrowserResources.dl... |
Problem Statement: Can you edit the number of time span entries in the drop down box for Aspen Process Explorer? | Solution: To edit the number of time span entries in the drop down box follow these steps;
1. In Aspen Process Explorer go to 'Tools' | 'Options' then select the 'Time' tab.
2. If you want to completely remove the option of saving time spans remove the check out of 'Recently used span list' then click the 'OK' ... |
Problem Statement: The Aspen Tag Browser finds the tag without a problem, but after a drag and drop to the Aspen Process Explorer legend area, the value column says invalid tag. This also occurs when trying to insert a tag directly. Aspen SQLplus works fine, and other users with the same version, etc. do not have this ... | Solution: Occasionally there are problems with an installation. While a re-install will cure the problem, sometimes just re-registering a particular DLL file will provide a much quickerSolution. In this case, the problem may be resolved by un-registering and re-registering
<drive>:\Program Files\AspenTech\ProcessData\A... |
Problem Statement: When adding the Process Data add-in to Excel, I get a System Error &H80004005(-2147467259). Once the add-in is enabled I get this error every time I open Excel. | Solution: First try and repair Microsoft Excel (from 'Add/Remove Programs' in the Control Panel): this has solved the problem in a few cases.
Otherwise remove and re-install Microsoft Excel.
In another case both Office and Process Explorer were re-installed to fix the problem.
Keywords: ADDIN
SPREADSHEET
UNSPECIFIED ER... |
Problem Statement: Some of Aspen Process Explorer text show as question mark as illustrated in the picture below. | Solution: This problem happens on Chinese XP SP2 operating system. It has not been tested on other operating systems but most likely it will happen on Non-English operating systems or English operating systems enabled Non-English language for Non-Unicode programs.
TheSolution is configuring English for Standards and ... |
Problem Statement: AspenTech client tools (Aspen Process Explorer, Aspen InfoPlus.21 Administrator, etc.) cannot connect to the Aspen InfoPlus.21 database when there are 64 connections established to NobleNet Portmapper on port 111.
AspenTech client tools connect to the NobleNet Portmapper on port 111 to obtain a por... | Solution: Restart the Aspen InfoPlus.21 task service and the NobleNet Portmapper for TCP service to regain access
Keywords: aspen process explorer
process explorer
References: None |
Problem Statement: How do I remove the Global Timeline in Aspen Process Explorer? | Solution: In Aspen Process Explorer the Timeline is a tool that controls the time frame of the data in the plot. Includes all the elements that control the time frame in which data is displayed, including the global timeline, private timeline, time slider, calendar, plot span, and the fixed time span.
The Global Timeli... |
Problem Statement: Aspen Process Explorer V8.0 crashes at its initial start-up and show error message 'Runtime Error'. | Solution: This behavior was observed on Japanese Operating System with Microsoft Office 2010 IME. Change the IME from Japanese - Microsoft Office IME to Japanese - Microsoft IME.
Keywords: IME
Microsft Office 2010 IME
Microsft IME
AspenSplash.exe
References: None |
Problem Statement: We can create new favorite file and add displays to the new favorite. But, the new favorite file would not be opened automatically when Aspen Process Explorer is restarted. Aspen Process Explorer tries to open the default favorite file when it is restarted. | Solution: Show hidden files by opening Folder Options and click View tabs. Under Advanced settings, click Show hidden files and folders and click OK.
Copy the new favorite file over following default favorite file.
C:\Users\[login account name]\AppData\Roaming\AspenTech\ProcessExplorer.fav
: Windows Vista、Windows 7,Win... |
Problem Statement: The Aspen Process Data Excel COM add-in displays Error: whenever displaying current or historical values.
The file C:\ProgramData\AspenTech\DiagnosticLogs\ProcessData\ProcessDataDotNet.<user>.log contain messages similar to:
ProcessData.Service.DataServerObjectFactory threw an exception (Fault ... | Solution: Verify the Aspen Process Data Service on the Aspen InfoPlus.21 server starts using the same account as the Aspen InfoPlus.21 Task Service. If not, stop the Aspen Process Data Service, change the login account to match that of the Aspen InfoPlus.21 Task Service, and restart the Aspen Process Data Service.
Ke... |
Problem Statement: You are analysing the network usage and need to know how much bandwidth does Process Explorer trend plots will utilize. | Solution: Given the number of parameters which may vary for an individual trend plot it is not possible to settle on a general formula to predict PE bandwidth usage. Variations in any of PE trend Sampling type, number of pens, plot span, refresh rate, IP21 data density and general network performance will cause measure... |
Problem Statement: What does the error message Aspen DA for IP.21 service is not configured mean and possible ways to correct it. | Solution: Add the IP address and the computer name to the hosts file in Windows\System32\drivers\etc.
This could indicate a possible problem with the network. Have your network support staff review the ping and nslookup results between the client and the server machines.
See KB115913 for explanation of public and user ... |
Problem Statement: This technical | Solution: shows how to close an Aspen Process Explorer plot (.APX) and open a graphic (.ATGRAPHIC) from VBA using the command ShellExecute(). This allows the application to open several files in the same program instance instead of opening one instance per program. This is like double-clicking on a file.Solution
Exam... |
Problem Statement: Aspen Process Explorer loads to splash screen and crashes with blank error message popup or no message at all and goes back to desktop on a system configured with Korean keyboard and drivers installed. | Solution: If the Korean Keyboard Microsoft IME 2010 (Fig. 1) driver is used then this may cause issues.
Change the Keyboard Driver to Either use the Korean 'Microsoft IME' or 'Korean' drivers (Fig.2 ) and change the Default Input language to Korean. Press Apply then Ok.
Restart Process Explorer.
Fig.1
Fig.2
Keywo... |
Problem Statement: When attempting to plot any tags in Aspen Process Explorer (PE) clients, you receive an error message indicating that Group 200 is down. The Process Explorer on the Aspen InfoPlus 21 (IP.21) server is able to plot tags just fine. | Solution: This might indicate a network issue when the PE client attempts to connect for the first time to IP21 data source and/or one of the tasks in InfoPlus. 21 manager wasn't started properly. Depending on the database size, some tasks could take a long time to initialize and the customer might have attempted to pl... |
Problem Statement: Receiving Error: The server has rejected the client credentials when trying to use the functions included in the Aspen Excel COM Add-in. | Solution: This type of problem arises when the the client system using the Aspen Excel COM Add-in and the Aspen InfoPlus.21 system are in different Windows domains.
The Aspen Excel COM Add-in uses a service in the Aspen Data Source Directory (ADSA) service called Aspen Process Data service, this service uses Windows Co... |
Problem Statement: Old Excel spread sheets does not work as expected and / or you get text values instead of numeric data after upgrading Aspen Process Explorer. | Solution: Use the ?Find and Replace? function in excel and substitute 1040 for 65552 as shown in the picture below.
Keywords: Spread sheet
Upgrade
Value
References: None |
Problem Statement: Is there a limitation on the number of scooters you can use in an Aspen Process Explorer trend plot? | Solution: Yes, The maximum number of scooters you can add to an Aspen Process Explorer trend plot is 10
Keywords: Scooter
Process Explorer
Trend plot
Limit
References: None |
Problem Statement: If an SPC (i.e. Q) chart like a Histogram is being calculated against a data set > 7,999 points, the update behavior is such that an initial chart is displayed based on the first 7,999 values, and then as quickly as the calculations can be completed, the chart is then displayed based on the entire da... | Solution: There are two work-arounds. The first is to move the timeline slightly, so you are no longer forcing constant calculations in real-time. Try moving the time-line a few seconds, or a minute or two behind real-time.
The second work-around would be to change your default update time in Process Explorer (by defau... |
Problem Statement: Is it possible to change the update frequency in a global Timeline via vba-code for each different form? | Solution: You cannot change the global update rate for PE but you can define your own time range server for an individual form. For example if you put a trend and timeline on your vba form you can create and register your own time range server on which you can set the update rate.
Dim g_publicTimeServer As New AtTime... |
Problem Statement: If Q for Process Explorer has been installed on a client system, but the Q server has not been installed or configured on the InfoPlus.21 server, there could be problems viewing ad-hoc Q plots in Process Explorer clients. Histogram charts will continue to work correctly, but other Q plots, like Xbar ... | Solution: This problem can be resolved by creating a FieldLongNameDef record named Q_STD_SUBGROUP_SIZE on the IP.21 server.
To create this record in the IP.21 database:
Right mouse click on the FieldLongNameDef definition record and select New record defined by FieldLongNameDef.
Type the name Q_STD_SUBGROUP_SIZE, sele... |
Problem Statement: ATUserEntry 로 InfoPlus.21 데이터베이스에 데이터를 Write 할때 Record의 Fixed area에 데이터를 Write 할수 없음. | Solution: 데이터베이스에 Write 하려는 데이터에 시간이 포함되여 있으면 History repeat area 에 테이터를 Write 할 수 있지만 Fixed area 에는 Write 할 수 없음.
아래의 그림은 시간이 포함된 데이터를 Write 할때의 결과입니다. 그림과 같이 Fixed area fields (IP_INPUT_TIME 와 IP_INPUT_VALUE) 는 내용이 없고 History repeat area 는 ATUserEntry로 데이터가 업데이트 되였습니다.
아래의 그림은 시간이 포함되지 않은 데이터를 Write 할때의 결과입니다. 그림... |
Problem Statement: On PCs with local language set to Italian, you get a runtime error when launching the Tag Browser | Solution: Every time a user first launches Process Explorer and opens the Tag Browser, when he finishes and closes the Browser, the system automatically creates some entries in the registry in the HKEY_CURRENT_USER section under the following tree:
HKCU\Software\AspenTech.
If you navigate deeply in this folder you will... |
Problem Statement: After installing Aspen Process Explorer V7.3 and trying to use the Manage Records option under the Aspen Configuration Add-In in Excel receive an error Problem with IP.21 connection: | Solution: The Excel Add-In included in Aspen Process Explorer V7.3 uses two records of type ProcedureDef in AspenTech IP.21 database, if the record is corrupt or missing contents in the Query lines fields then the Manage Records option will fail with the described error.
The records used by the Add-In are called AtXl_D... |
Problem Statement: I have installed Process Explorer on Windows 7 (Enterprise or other) and when I try to launch it I am seeing a crash and an error reporting a problem with MFC90U.DLL. | Solution: The problem relates to Process Explorer security within AFW. To resolve this issue it is possible to change the rights and give access right within AFW for: Process Explorer > Secure Commands > VBA
Keywords: MFC90U.DLL
Process Explorer
Crash
Windows 7 64bit Enterprise
References: None |
Problem Statement: When using the Aspen Process Data Add-Inn with Excel version 2007 to create a new Aspen InfoPlus.21 [IP21] repository using the AtIP21HistAdmin function receive an error Run-Time error -2147219706(80040706), Automation error
You access this function by adding the Aspen Infoplus.21 History Admin 1.0 T... | Solution: The problem was traced to the size of the Aspen InfoPlus.21 database and how much memory Excel 2007 is using (on its own), and when combined, the address space required would exceed the 2 GB limit that all 32 bit applications have.
When testing the macros after loading a smaller IP.21 database and all works f... |
Problem Statement: On a Client machine after deleting several User Data Sources from the list located in the ADSA that are no longer valid (i.e., those Data Sources for now Non Existent Servers, etc.), then following that deletion of invalid data sources the Tag Browser whether opened solo or from Aspen Process Explore... | Solution: The InitialSolution provided below was for the specific case described above, but this exact same or related error message can occur for other reasons as well also related to modifying the list ADSA Data Sources.
Thus, please review thisSolution in its entirety as some added tips are included below for resolv... |
Problem Statement: After starting the ApenTech Tag Browser program it gets minimized to the Windows Task bar and is not shown on the Windows desktop.- Double clicking the program in the Windows Task bar will open it on the whole desktop, and one can't resize it or minimize it. | Solution: Check that the AspenTech Tag Browser program is not set to run maximized.
To check for this, go to Windows Start -> All Programs -> AspenTech -> Common Utilities -> TagBrowser, do a right click and select Properties.
In the Shortcut tab, check if the Run line has the selection for 'Maximized', if it is,... |
Problem Statement: When attempting to write a value with the Excel add-in to IP.21, by using the data entry functionality it fails with the result #ERROR 50116: Invalid times | Solution: In order to write to a regular record in IP.21, both the tagname and the timestamp need to be specified. Therefore, in the Data Entry Setup dialog box, you need to (at least) select both checkboxes ''Tag'' and ''Time''. Afterwards, you can choose to write to IP.21 with a specific timestamp, or to use the curr... |
Problem Statement: Aspen Graphics Editor a??Replace Sourcea?? a?? not replacing all of the Data Sources a?? Why ? | Solution: Aspen Process Graphics Editor has a functionality to Replace the Source System name, for multiple Tag Items, using a??Replace Sourcea??.A A This functionality isA is very useful, during migration to replace the Source computer name, using Tools ? Replace Source.
There are some situations we have noticed that ... |
Problem Statement: This Knowledge Base article answers the following question: Is it possible to use formulas and macros created in VBA in on-demand calculations in Aspen Process Explorer? | Solution: Process Explorer cannot use formulas and macros created in VBA in on-demand calculations but it can use formulas created in Aspen Calc. If you install Aspen Calc on the Process Explorer computer, you can create a formula (using very similar syntax to VBA).
You could create a CalcScript formula called VI wit... |
Problem Statement: Aspen Process Explorer has been observed to crash on startup when the Verdasys Digital Guardian application is running on the computer. | Solution: After researching the problem it was determined that this crash was caused by a conflict with an internal security agent called Digital Guardian from a company called Verdasys (http://www.verdasys.com/) that was being tested on the customer computer.
When Verdasys Digital Guardian agent is disabled, Process E... |
Problem Statement: Is there an lnlog (Natural Log) function available in Aspen Process Explorer? | Solution: Yes, Process Explorer does include an Ln Function that can be applied to Tags on Trend Plots.
The syntax for this when you do a Tag insert would be for example: =Ln({ATCAI})
Note: The Ln function should be available in 6.0.0 but you do need to install Aspen Calc on the same computer as Process Explorer in ord... |
Problem Statement: What does Error 1730 - You must be a administrator to remove this application. mean? | Solution: When starting an Aspen Process Explorer session, the following error message may be received:
Error 1730 - You must be a administrator to remove this application.
It appears that the installation of Aspen Process Explorer has been started by an account that does not have the necessary Administrator permission... |
Problem Statement: What is the maximum number of rows and columns an add-in can return to Microsoft Excel? | Solution: A Microsoft Excel spreadsheet can accept a maximum of 65,536 rows and 16,384 columns of data. If an add-in returns more data than this, then Excel displays #VALUE in each cell populated by the add-in.
Keywords: #VALUE
References: None |
Problem Statement: How can I easily create an Excel spreadsheet of the data I am currently viewing in Process Explorer? | Solution: Attached to thisSolution is an example VBA project in Process Explorer to allow a user to plot data and then automatically create the Excel spreadsheet of that data using the Excel Add-in. User must have Excel 2000 or Excel 2002 (XP) and Process Explorer V4.1, 5.0.1 or 6.0 installed.
Keywords: export
data tab... |
Problem Statement: All Q Charts viewed in Process Explorer (except Histogram and Auto-Correlation) contain two horizontal lines across the chart. These lines have the word 'Limit' associated with them and are defined as the Upper Control Limit and Lower Control Limit. These Control Limits are either computed by Process... | Solution: Point your mouse to the 'Q' Chart Plot Area and do a Right Click and choose 'Control Limits' The Checkbox in the Top Left Corner comes under Current Limits and defines whether you want the Standard Control Limit Lines plotted. The Checkbox in the Top Right Corner comes under Manual Limits and defines whether ... |
Problem Statement: Historical and/or current values in a database tag can be seen with SQLplus and/or the Aspen Tag Browser, but when you try to plot it in Aspen Process Explorer, the Value field in the Legend shows Connection failure is fatal
NB: Also see | Solution: # 110698 for more troubleshooting tips for Connection failure is fatal error message.Solution
Aspen Process Explorer, unlike other Information Management Desktop products, needs to be able to do Reverse Lookup. If Reverse Lookup is not working, then this error can be one of the symptoms.
What is Reverse Looku... |
Problem Statement: When opening Aspen Tag Browser, a user might encounter the error Invalid procedure call or argument | Solution: This error is normally caused by the presence of an invalid character in the registry keys of CDDAvaContents and CDDSelContents To resolve this error, search for and remove any such invalid character from one or both of these registry keys.
The registry keys can be found in the HKEY_CURRENT_USER\Software\Aspe... |
Problem Statement: When viewing a tag in an Aspen Process Explorer Trend Plot, it is possible to place the curser in the plot area itself, Right Click, and choose the Show Data Table option. This will produce an On-Screen tabulated list of all the plotted points for the current tag. It will show the Timestamp, Value, a... | Solution: From the same menu reached by Right-Clicking in the Plot Area, other choices include 'Zoom' and 'Copy'.
Clicking on Zoom will allow you to concentrate on a subset of the full time-span, meaning that Show Data Table will now only show data from that zoomed window.
Once you decide just how much data you want to... |
Problem Statement: How to create a CSV file using Excel Add-in? | Solution: Following is the procedure on how to create a CSV file using Excel add-in in a format that looks like
Tag name1, Tag name2, Tag name3....
Value1, Value1, Value1
Value2, Value2, Value2
..........................................................
First go to 'Data' in the tool bar and then to 'From other sources'... |
Problem Statement: What value is returned by the Aspen Process Data Addin Value at Times function if there is no value recorded at the time specified? | Solution: The Aspen Process Data Addin Value at Times function returns a value at a specified time unless there is no value recorded at the exact time. If there is no value recorded at the time specified the function will extrapolate back to the last recorded value for the tag.
Keywords: blank
empty
References: None |
Problem Statement: Localization of the User Interface Does Not Function
The user interface of Process Explorer v4.1.2 on Windows 98 is not localized, although the localized Help files do appear. The user interface appears in English.
Note: Default localization in Windows 98 using the Regional Settings is not supported ... | Solution: Is it possible to localize Process Explorer 4.1.2 to languages other than English. There is a kit available from AspenTech Support which allows users to localize the Aspen Process Explorer user interface. This kit is attached to this Knowledge Base Document.
NOTE: The kit and it''s instructions were written f... |
Problem Statement: You are analysing the network usage and need to know how much bandwidth does Process Explorer trend plots will utilize. | Solution: Given the number of parameters which may vary for an individual trend plot it is not possible to settle on a general formula to predict PE bandwidth usage. Variations in any of PE trend Sampling type, number of pens, plot span, refresh rate, IP21 data density and general network performance will cause measure... |
Problem Statement: What does the error message Aspen DA for IP.21 service is not configured mean and possible ways to correct it. | Solution: Add the IP address and the computer name to the hosts file in Windows\System32\drivers\etc.
This could indicate a possible problem with the network. Have your network support staff review the ping and nslookup results between the client and the server machines.
See KB115913 for explanation of public and user ... |
Problem Statement: This technical | Solution: shows how to close an Aspen Process Explorer plot (.APX) and open a graphic (.ATGRAPHIC) from VBA using the command ShellExecute(). This allows the application to open several files in the same program instance instead of opening one instance per program. This is like double-clicking on a file.Solution
Exam... |
Problem Statement: Aspen Process Explorer loads to splash screen and crashes with blank error message popup or no message at all and goes back to desktop on a system configured with Korean keyboard and drivers installed. | Solution: If the Korean Keyboard Microsoft IME 2010 (Fig. 1) driver is used then this may cause issues.
Change the Keyboard Driver to Either use the Korean 'Microsoft IME' or 'Korean' drivers (Fig.2 ) and change the Default Input language to Korean. Press Apply then Ok.
Restart Process Explorer.
Fig.1
Fig.2
Keywo... |
Problem Statement: When attempting to plot any tags in Aspen Process Explorer (PE) clients, you receive an error message indicating that Group 200 is down. The Process Explorer on the Aspen InfoPlus 21 (IP.21) server is able to plot tags just fine. | Solution: This might indicate a network issue when the PE client attempts to connect for the first time to IP21 data source and/or one of the tasks in InfoPlus. 21 manager wasn't started properly. Depending on the database size, some tasks could take a long time to initialize and the customer might have attempted to pl... |
Problem Statement: Receiving Error: The server has rejected the client credentials when trying to use the functions included in the Aspen Excel COM Add-in. | Solution: This type of problem arises when the the client system using the Aspen Excel COM Add-in and the Aspen InfoPlus.21 system are in different Windows domains.
The Aspen Excel COM Add-in uses a service in the Aspen Data Source Directory (ADSA) service called Aspen Process Data service, this service uses Windows Co... |
Problem Statement: Can the timespans in Process Explorer be cleared? | Solution: To clear unwanted timespans in the Dropdown box follow these steps;
1. In Process Explorer choose Tools then Options then Click on the Time tab.
2. Remove the tick out of Recently used span list then click the OK button.
3. Close and reopen Process Explorer. Be sure to put the tick back into Recen... |
Problem Statement: I am using Process Explorer to trend data from different ADSA sources but I am always receiving a Connection Failure is Fatal problem when I drag a tag from a secondary ADSA source - i.e. I drag a tag from ADSA source A, and everything works fine. I then drag a tag from ADSA source B and receive the ... | Solution: Stopping the Noble Net Port Mapper has been found to resolve the problem.
Keywords: Noble Net Port Mapper
Connection Failure is Fatal
References: None |
Problem Statement: How to enable searching of sub-folders in the Tag Browser? | Solution: Tag browser allows searching of sub-folders, but this feature is not enabled by default.
To enable sub-folder searching in the the Tag Browser, select View | Options from the Tag Browser toolbar. Select the Search tab and check the Include Subfolders check box.
This allows for simplified searching methods, pa... |
Problem Statement: Launching the tag browser by clicking the icon on the Process Explorer tool bar generates the error:
unable to find file C:\Program Files\Common Files\Aspentech Shared\Apex\TagBrowser.exe
The Tag Browser opens but the message stays behind preventing Drag&Drop operations from the Tag Browser to th... | Solution: This behavior is caused by anti-spyware software. Specifically, this has been observed in conjunction with an application named Webroot Spy Sweeper.
If the Webroot Spy Sweeper application is left running all the time, it stays on the alert for changes to the host file, IE Home page hijackings, threats runni... |
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