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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Not even average
This visit everything went wrong-- the food was terrible, the hotel seemed understaffed. The calls to the operator weren't answered. It took 20 minutes sitting in the hotel drive for the valet to get to my car. The ice machine didn't work. The room service sandwich the bread was so stale it crumbled. I... | 2 | null |
the Worst
This hotel sucks. Although the younger staff at the concierge and front desk are often well-intentioned, management here is completely out of touch with their guests needs. Do not stay here unless you enjoy incompetence.
Among the things they screwed up, many with management's oversights are: a simple flower... | 1 | null |
Great stay
We have been staying here every year for the Mag Mile Lighting of the lights parade since Urszula really worked hard to get us to return. We had stayed here many years ago and wasnt treated real good. The last few years have been great! There were a couple small issues, but who doesn't, no matter how much yo... | 5 | null |
Such lovely service!
We recently stayed at the SLS in Beverly Hills and had the most amazing time. The hotel is 5 star and at a 3 star price so that's excellent for starters. Also, it's in such a convenient location; near the Grove, Rodeo Drive, Real Food Daily (great food there). And, if you don't want to leave the ho... | 5 | null |
Very Disappointing
The people there were very courteous. But I was really disappointed when the bathtube wouldn't drain, the bathroom fan wouldn't work, might be the reason that black mold was growing on the bathroom walls in the grout and around the handles and the remote for the control wouldn't work. We complained a... | 2 | null |
Very disappointed!!
My husband and I stayed at the hotel on January 21, 2012. Great location, but service a little to be desired. One of the coldest days in Chicago and NO HEAT in our room! Someone brought up a space heater that barely got warm. When I called and said it wasn't heating up, they said, "takes a while to ... | 2 | null |
Fun Getaway
Me and my girlfriends stayed at the da Vinci Villa Hotel for a weekend getaway. The hotel is clean. The ladies at the front desk are very helpful. We checked in on Friday, our room was not ready but they stored our bags for us. Upon return, they upgraded us to a premiere room. The room was spacious. The poo... | 4 | null |
Location Location Location
Fabulous location with easy access to Mag Mile, restaurants, shopping, walking around, the lake, etc. The room was spacious, bathroom fine, and bed was comfortable. We stopped by at the lounge upstairs during the day and it was a lovely day to sit outside. It seemed impossible to get in durin... | 4 | null |
HORRIBLE EXPERIENCE!
My friends and I were part of hosting a bachelorette party for a friend and from the very start things went wrong! Our rooms were not ready at check in time and we ended up checking in an hour late and not to mention we still had to wait another 30 minutes for the connecting room to be ready once t... | 1 | null |
My New Yorker experience
The hotel wasn't quite what I expected. It looked different on the website.....more modern. Although the room was neat, it was small and old. Carpet needs replaced and bathroom should be renovated. There was constant drilling that gave me a headache my first night. I reported it to hotel staff ... | 3 | null |
Very Nice Hotel -Convenient,Clean,Friendly
This hotel was very nice. It is in a good location with just a bit of a walk to Times Square. The room my teenage daughter and I had was large with a king size bed and a pull out sofa bed. It was decorated in a typical Marriott/Courtyard decor. It was clean and quiet. We were ... | 4 | null |
Lovely hotel......... but shame on the afternoon tea effort
My wife and I stayed in the Palmer House Hotel for 4 nights in early August 2012. The hotel was very nice and the staff were very accommodating, when we asked for a quite room, we got one on the nineteenth floor away from the noise of the train going by.
We we... | 4 | null |
Good location
hotel was clean, staff were very helpful and friendly
rooms were adequate, bathroom very small and could do with some TLC
Breakfast and bar prices were fairly good
Not a great view from our room and poor lifts always stopping and alarm going off | 4 | null |
Poorly managed
Last April a friend and our children had 2 booked adjoining rooms. From the moment we arrived we were extremely disappointed. We did not have adjoining rooms, our rooms were not ready until after 8 pm, and the maid service was awful.
The hotel itself is nice and the valets are courteous and friendly. Ho... | 1 | null |
Worst hotel I have stayed at!
I don't think there is much more to say about this hotel. It 10 days to have my room cleaned and this was after complaining for 4 days. It took them 7 days to fix the television. The rooms are very dirty and the police department was there twice during my stay. | 1 | null |
The Magnolia is a beautiful hotel with excellent service in the heart of the theatre district in downtown Houston.
We loved the amenities, including cookies at night and an excellent breakfast. We were never able to take advantage of the evening reception, but others in our party did and reported it to be lovely. Our r... | 5 | null |
"I'll Have Another"...Hotel Please!
As I start out many of these reviews, we're not fancy people and we are not easy to please, but this hotel experience was the absolute worst.
Let's start off, we came down for the Preakness and with our reward points figured we could stay near the airport and ride the mass transit up... | 1 | null |
great rooms and location
the rooms are well equipped, very clean and quite new.
location is very convenient, across the street is the seattle center and the space needle is 10 minutes walk away
behind the hotel there are cafes, restaurantes and a safeway supermarket. | 5 | null |
This hotel ruined my NY experience...
I get it, the pod hotel. It's going to be small but not the size of a tooth pick. My friend and I stayed in room 1115 and it was like staying in jail. We couldn't even fit 2 suitcases in the room and I had to share my bunk with my suitcase.The room was filthy and we had to share ba... | 1 | null |
Nice hotel in a good location
We enjoyed our stay at this hotel – our room was very clean and well appointed.
Quite a nice pool area. The hotel has complimentary internet connection which is great when you are on a long trip. Also have complimentary coffee and biscuits in the foyer mid-morning.
The hotel is in a great ... | 4 | null |
Beautiful with nostalgic charm.
Very beautiful and charming hotel with comfortable rooms and polite staff. The rooms are tasteful and have everything guests need without crowding. The bathrooms are especially beautifully done, although the tubs are a little deep for a short person. We really enjoyed our stay and would ... | 4 | null |
Probably won't go back
This property has been renovated and the interior is wonderfully clean and nicely decorated. Rooms are particularly small, virtually no counter space in the bathroom and poor ventilation (but fortunately you are in SD so open the window). Because of the small rooms the management has place tables... | 3 | null |
Awesome customer service and great location!
I have traveled a lot and it is not often that I've found a hotel with such a great staff. From the front desk, bellmen, security, housekeeping, waiters, and concierge.....all great. No bad service experiences while there for 4 days. Special mention about 2 folks in particul... | 4 | null |
Disappointing
The room looked nice but when we pulled out the sleeper sofa there were cloths from the previous people in the bed. Couldn't get a hold of anyone from the front desk or housekeeping. We had to finally go downstairs. Housekeeping brought up clean sheets but did not change the bed, left it up to us to do. W... | 2 | null |
Historic grand hotel
Wow! We loved this hotel. We prefer traditional hotels with 5 star service so this did it for us. It was actually our favorite hotel in a grand tour that included Seattle, Victoria, Whistler, Vancouver, Portland, and back to Seattle. So we stayed twice. The first room was a mini suite with a separa... | 5 | null |
Didn't live up to the Hilton name
The website certainly presents a newer, fresher looking hotel than this one actually is. The rooms are quite small and dingy, but with updated bedding and furnishings. First impression was not good as we arrived close to midnight to find the desk clerk on a personal phone call. She imm... | 2 | null |
Hotel? Not!
This is definitely not a hotel, and definitely a Motel! I would not reccommend this place unless you're okay with staying in a motel, and feeling somewhat unsafe at night.
I stayed here with my husband since we wanted to spend a few days in San Diego and the only thing I liked about this place was that the... | 1 | null |
Amazing room for price!
For the same price as a Riverwalk hotel with two double beds, we got an amazing two bedroom suite with a full kitchen plus a secon kitchenette, a living room, an amazing master bath, and a second full bath. The room was immaculate. Facility is still new and there were a few nuances they are work... | 4 | null |
Beautiful Hotel, Horrible Service
I booked three rooms for four nights at the Adolphus, spending almost over $1,800.00. On the plus side, it's a beautiful hotel, and the concierge and valet staff are great. But there are some issues.
During our stay, one of the rooms still had garbage in it from the previous tenants, h... | 1 | null |
Not the #1 hotel in Boston
It's a nice hotel- nothing extraordinary and definitely NOT a Ritz Carlton, although the prices are equal. It's clean, well kept property but lacks personal service and amenities you would expect at this category of hotel.
The service was so so and they they did not go out of their way to ma... | 4 | null |
oh my god!!!!!!!!
That the expression I used when I got to the room of the hotel!!!!!!!!!!!
Already the check in was not the best impression I got from the hotel: I called to day before the hotel to make sure that reservation and special requests were taken care but when I checked in they did not anything about it. I b... | 1 | null |
Terrible Hotel
This hotel was terrible. We rented 2 rooms for 4 nights. We would have left before even staying the first night but it was late and we prepaid for the rooms so we were stuck with this hotel our entire stay. The hotel was incredibly dirty. In one room we found an old sippy on cup on the floor with curdled... | 1 | null |
Good night sleep
I like the way the room was set up. And the bed was so comfortable i could slept all day.
The hotel was close to everything and that was convenient. | 4 | null |
Nice location, average accommodations
Stayed here for three nights in August 2012. The room was relatively clean...signs of mold in bathroom, shoes under bed, dirty walls, light switch broken. Besides that, the location was good, about 20-25 minute walk to Times Square, same for Eatily. Subway was a two minute walk and... | 3 | null |
Very pleased
We were very pleased with our stay at Essex Inn.
Upon arrival, we were greeted pleasantly. When we checked in, the woman at the desk was informative, and gave out a useful and detailed map and a restaurant guide of the area compiled by the hotel, categorised by meal and cuisine, which was very helpful.
O... | 4 | null |
An elegant old beauty with up to the minute style
We enjoyed a wonderful couple of days at Le Meridien - loved the location, the style, the comfort and spaciousness of the room. Would definitely choose Le Meridien for our next stay in Philly. | 5 | null |
Don't set expectations based on the website photos!
Yah, it looks nothing like the picture. Nothing. But if you can get past that there are some good points. Good points: great location, allows pets, somewhat inexpensive, pretty clean.
Not so good points: loud, very loud. 3am partiers, small room but tiny, tiny bathro... | 2 | null |
Suite Home, Chicago
We've visited Chicago several times & know the city pretty well, for tourists. For this trip, I was looking to stay north of the river. We don't really care about being in the midst of the Mag Mile, especially when you consider how walkable the city is. If you're not a walker, the city has great pub... | 4 | null |
Hardly 4 stars,
We stayed in the Roosevelt hotel for one night and couldn’t wait to leave. The room was old and dirty, one of the phones wasn’t working, no coffee pot, an old out of date confusing to use safe, no refrigerator and no amenities. The morning we were to check out, the maid tapped on our door 2 hours before... | 1 | null |
Not the usual HIE experience
Sure the breakfast was the same. The lobby looked familar, but the rooms were different. The rooms are done in dark colors....loooked old though not woren. The window leaks like a crazy. Had high winds when I stayed and the window just howled all night. My room was on the front of the hotel... | 3 | null |
SERVICE NOT IMPRESSIVE
We were in town Jan 13-15th for a National Cheerleading competition. We are Hilton Honors members, so, we always prefer to stay with Hilton properties. The hotel is very nice and looks newly renovated. We found the staff to be distant and not very knowledgeable. We were under the impression; we w... | 3 | null |
disappointed
This is my third stay at this property for business and I am not sure if I will keep my reservation for next month. The first 2 days of my stay my room was not cleaned AND the housekeeping staff dumped a pile of dirty linens inside my door and left them. Today the room was sort of clean - bed made linens c... | 2 | null |
Extraordinary Hotel
This hotel is extraordinary in every way. The service, the staff, the cleanliness. This was our second stay there this year. We told our fiends and family how wonderful it was and already both sets of in laws and brother have stayed there and it is only May. We cannot wait to go back. Definitely see... | 5 | null |
Best Service I Ever Had
This hotel is by far the best in service. Every single employee is outstanding and friendly. I've never had Customer Service this great.
The breakfast was AWSOME!
The vallet guy on the weekend was even extremely friendly and helpful and I didnt even vallet or have a vehicle. The shuttle guy on... | 5 | null |
Pleasantly surprized
Grabbed a same day reservation for this location, steps to the beach, and found it very relaxing, orderly & quiet. The staff was friendly even engaging yet professional & remembered us from the previous day. Plenty of parking, all my questions/requirements (stayed in various spots on the beach befo... | 5 | null |
Comfort Suites great place to stay
Easy to find and very clean. The complimentary breakfast was much more than coffee and doughnuts and was very unexpected. It was an easy checkin and checkout. would definitely recommend to anyone going to Ohio Village or Fairgrounds...so close you can walk. | 5 | null |
A mere marketing bubble: not worth it
"The place to be in NY", this is what we had heard many times! But afterwards, I realised these were just recommandations given by people never having been to the Standard High Line.
The meatpacking district: amazing. The bar: unique. The hotel: a huge disappointment.
First enterin... | 2 | null |
Management doesn't care about customers
I joined "Choice Priviledges" to earn points on our hotel stays. Please don't bother with this - or staying at Quality Inns. My husband had a medical emergency - and had to have surgery almost 3 weeks before our trip. I called to see if they would work with us since he will be re... | 1 | null |
Rooms are offensively small
My husband and I were in town since we're moving there. So, this hotel stay was really just for utility--were weren't looking for a scene... but we were SHOCKED. As New Yorkers, you expect a small-ish room. This room was crazy. It was literally just enough room for a full (not a queen) sized... | 2 | null |
Impersonal and Big
The room is small and the furniture doesn't really fit into the room. On the positive side the noise from the street is not loud, but the norwegian party in the hallway last night was. I Would not choose this hotel again. | 3 | null |
Comfortable and Friendly...
are the two best words I can use to describe The Dream's midtown location. I like the ambience of the rooms with the glowing blue lights. The staff in both the hotel and lounges are very personable and go out of their way to find out a little something more about each of their guests. The on... | 4 | null |
Great location for broadway shows
Our recent stay was good enough. The location was excellent for quick easy access to broadway and times square. The front desk staff and bell service were excellent. We arrived early in the morning and checked our bags till we could check in. On our first night the heater was broken, w... | 3 | null |
Welcome to DC
Warm welcome to DC the minute you walk in the door. The concept and design of the "front desk" is unique in itself and thus starts a classic and clean theme seen throughout the hotel and restaurant/bar/meeting areas. The hotel is one of a kind and the service top notch. Each guest room is unique, some pro... | 5 | null |
Lovely property, poor experience
I really had a missed bag experience at this hotel. Please keep in mind that I was staying here for business, and so I was using my hotel for sleeping and for working -- not necessarily for relaxing or even location.
My primary need for the hotel -- sleeping -- was not met. The hotel ha... | 2 | null |
Not a "boutique" hotel -- but solid value, great location
I had a pleasant two-night stay at the Inn of Chicago in a standard queen room. The location is great, the room was clean and quiet, and the bed was comfortable. However, they describe themselves as a boutique hotel, but they lack the charm, attention to detail,... | 3 | null |
Cheap and for a reason
We chose this hotel because it was pretty close to downtown and it was pretty inexpensive. I would NOT stay here again. The room wasn't very clean. The hotel as a whole looked really run down. There were huge flies and spiders in our room. The staff was nice though. | 2 | null |
Location Great !
this hotel is on the Mag mile and close to the redline L train that can get you all over the city; the room was small but so was the price I paid to right on the Mag mile ; the beds were comfy and room super clean; close to Hancock tower, great resturants, and shopping; I love staying at this hotel and... | 5 | null |
DO NOT STAY HERE!
When I arrived the lady at the desk, had on old dirty house shoes. That should have been my first clue. She didn't ask to see ID nor a major credit card. 2nd clue! She gives me the key to a room. I get to the room there is a sign that says "pet in room" I thought they must have forgotten to take off s... | 1 | null |
First Time Overnight
First time overnight in downtown San Diego. Booked online then called ahead before leaving Orange County by car. The hotel had not received our reservations yet, but Leon took everything down, arranged the room to our specifications, and wished us a safe trip. We stopped off in Old Town for dinner,... | 5 | null |
I don't get it. Oh wait, I do. It's like a Motel 6.
Visually, the Place is nice. But functionally, it's got most of its screws loose. Start by walking in the door and deal with the "hotel"'s identity crisis and the harried folks wearing too many hats. At first it's all rather baffling. "What's the concept?" one wonders... | 2 | null |
Nasty Place and Sketchy Management
The hotel is full of broken windows, zero water pressure, NASTY and I do mean NASTY housekeeping and to top it off. We were told by Ahish the manager to park in a spot, but to be gone by 9:00 am, or we would be towed. Went out at 7:45 am only to find the truck had already been towed. ... | 1 | null |
back at the whitcomb!
i am a tour director who takes french people on 9 to 15 day tours of california and the southwest. our groups range from 20 to 55 people. what a relief to stay in a hotel in beautiful san francisco, where i can completely relax, knowing that my groups will be in good hands. this hotel is extremely... | 5 | null |
Beware
After great deliberating on where to stay for our girlie weekend we plumped for the Dream Downtown hotel...
Upon arrival I checked in and we were allocated room 308. So far..so good. I arrived at the room and took a cursory glance around the room ahead of my friends arriving and happened to see there was insuffi... | 2 | null |
sls stands for so little service
what a crappy hotel. Valet parking lost my keys twice, It took over an hour to get 2 diet cokes from room service, and the rooms are bizarre. If you like sleeping on a bed that feels like its on the floor, this is the place for you. the mattress is 9 inches from the floor to the top of ... | 1 | null |
Just Adequate for a Ritz Carlton
My family of four including myself stayed here in December 2012 for a holiday weekend. The location is convenient to battery park and the Staten Island ferry. Its a hike from Times Square and Rockafeller Center but the subways 4,5 as well as the 1 . The check in process was smooth witho... | 3 | null |
Worst motel experience ever!
We booked at the Best Western Baltimore West in order to attend a wedding at the Martin West next door. From the time that we checked in, the experience was horrid! The front desk clerk gave us a welcome bag that was provided by the bridal couple for their guests. The issue was that it wasn... | 1 | null |
Old. Convenient Location. Old. Loud.
The hotel is in a convenient location fairly close to the white house and other major attractions like the convention center. Staff are very helpful.
Everything about the hotel is old. When I checked in they mentioned they wll be going through a remodel soon. I really wouldn't recom... | 3 | null |
disappointing
hotel is a bust. First, the bar was out of Chardonney for 3 consecutive days (probably longer -- we checked out). Bartenders, manager and front desk were all alerted and nothing was done. Second, the doormen were largely useless and often oblivious to guests entering or exiting, as their smartphones kept ... | 2 | null |
One of the top NYC hotels
Where to start with this hotel... Absolutely top class in everything they do. Upon check in, we were immediately upgraded to a beautiful suite on the top floor and roses were soon delivered with a bottle of champagne. As soon as you walk in to your room, you're greeted by a small lounge area, ... | 5 | null |
At the Four Points, luxury ends at the elevator doors…but does the job.
The room: Once you exit the elevators, you are immediately faced with dated décor…usually an early sign that you should not be expecting much. Upon room entry, the bedroom was on the lower end of average; it featured a smallish room fitted with a k... | 3 | null |
The worst hotel I ever stayed in
Staying and eating at the Baltimore Hilton was the worst hotel experience I ever encountered. This was shared by others in our group. We checked in at 2:20 Saturday June 9th. We were told our room was not ready. Normal check in time is 4:00. The check in staff did not know when the room... | 1 | null |
Perfect stay
My husband, two daughters, and I thoroughly enjoyed our stay for six nights at the Hotel Drisco. We had booked a one bedroom suite but were pleasantly surprised when they put us in a city view suite, room 204A. The room was spacious (even with the sleep sofa opened up) and immaculate, and because the hotel... | 5 | null |
Fun place to stay, Manny at the front desk is by far the best.
We stayed over Memorial Day weekend and Times Square was crazy busy. Hotel staff did a great job managing the guests. Manny at the front desk went above and beyond with every aspect of our visit. It was so refreshing to have a friendly and kind person to in... | 4 | null |
Great Location, Great Corner Room
We really liked the Lowes Philadelphia Hotel. Super easy check in, valet parking and great walkable location to everything. We booked a luxury king corner room. What a great room with a view of City Hall. All the windows made this a really bright and luxurious room. The bed, linens, ba... | 5 | null |
You get what you pay for
This is the cheapest hotel we could find in the downtown/hotel circle area of San Diego area with free breakfast. You get what you pay for. The hotel is more like a motel. The lobby area is very small. The breakfast room is so small, people had to squeeze in between tables and chairs to get thr... | 2 | null |
Won't stay here again
It was late when we arrived at the hotel. The rate was great which should of tipped us off to the place but we are so tired we didn't pay attention. The staff was very nice but once in our room it smelled like stale cigarette smoke and there were ashes on he night stand in a 'no smoking' room. We ... | 2 | null |
Almost 5 stars, definitely more than 4
I was here with my husband who was attending a weeklong conference. We received a warm welcome when we arrived, the check-in process was very smooth and our porter was friendly & informative. We were given a corner room(handicapped room) on the 19th floor with a king bed and lots ... | 5 | null |
Perfect Location for Fenway and Public Gardens
A very nice older style boutique hotel in a perfect location. Reminded me a little of the nice 3 star hotels in Paris but The Eliot was much larger. Beds were super comfy. We had a Suite that had 2 double beds and a large living room. The bathroom was marble tile: shower, ... | 4 | null |
Great location
The hotel is dated as previously mentioned. I didn't find any staff to be particularly helpful or neglegent. It was fine for a long weekend stay, but I wouldn't want to spend an entire vacation at the hotel. We didn't dine in their restaurant, but did have drinks at the bar. They had no drink menu, only ... | 3 | null |
A pleasant stay, second year in a row
We stayed here for the second year in a row as part of a Brickyard 400 weekend. This is a good hotel for the price. The rooms have the bed/TV area separated from the bathroom/kitchenette area by wall which makes it nice to be able to store your luggage/cooler/other stuff there and ... | 4 | null |
You Can Do Better!!!
Sofitel is centrally located approximately two blocks from Rittenhouse Square. The ADA accessible junior suite was comprised of a large bedroom and separate sitting area. Total living space was 400 square feet. The bedroom was furnished with a king bed, wall mounted night stands, chair and a large ... | 3 | null |
Really accommodating
We stayed at the Sofitel to take advantage of their Philadelphia Flower Show ticket offer, among other things. Imagine our chagrin when we arrived on Monday, only to discover that somehow we had made the reservation for the day before and were therefore "no shows." The staff (we worked with Svetlan... | 5 | null |
TERRIBLE experience!! Don't stay here!
We have NEVER had such a terrible and unpleasant experience to stay in a hotel before until this one! The staff and the manager are very rude. They authorized $200 more than the amount we supposed to pay in our credit card WITHOUT telling you. When we found out through online bank... | 1 | null |
Surprised this is a Luxury Collection property
I stayed at the property this week for ad:tech and received a fairly decent rate for San Francisco. It was my first stay at the property but far from my first stay at Starwood. The hotel staff were all very friendly and service was mostly exceptional. I was disappointed in... | 3 | null |
Just Meh
I stayed at this hotel February 15th, per the recommendation of a local colleague. My room was on one of the Starwood Preferred Guest floors. I also liked the hotel’s “green program”, which gives guests credit if they stay more than two days, and decline the sheet and towel changing service. If I were to rate ... | 3 | null |
Pretty good hotel, great location
My fiance and I arrived over Valentine's Day weekend and have been to Philly MANY times. We picked this hotel for it's location and the location is wonderful! It's surrounded by shops and restaurants.
The staff was very friendly! From the front desk to housekeeping, we always got a he... | 3 | null |
Lovely Hotel, OK Customer Service
My husband and I stayed at this location over the weekend...and this was the place to be! There were two different weddings going on!
Our requested early check-in was handled promptly and courteously and we were given a room on the 15th floor with a side view of the water. The bed was... | 4 | null |
What the happened???
This place used to be great....yes the TV's were old and the elevators slow but service was always phenominal. The Manager used to be in the lobby talking to people and the employees seemed to care. Now, the building is run down, the bar and loby is disgusting and worn out, the rooms are beat up an... | 1 | null |
Less than average
Stayed 5 nights in this hotel while in Philly for a work meeting ... I wished I had stayed somewhere else. The room was fine, very basic, but the walls are paper thin (the guy in the room next to me was having a conference call for his work and i heard the entire conversation). I actually liked the lo... | 2 | null |
OK Marriott - nothing to get excited about
I stayed two nights at the hotel, and was impressed when I entered the lobby, the ambiance felt like a W property. However, once you leave the lobby, there is no mistaking this is a cookie cutter Marriott property. The elevators are extremely crowded in the morning and afterno... | 2 | null |
Unfulfilled expectations
Arriving at the St James and the encounter I had with the elderly desk clerk should have been a warning. Apparently there are two imaginary lines where you are supposed to stand - one in order to check in on a pre-paid visit; the other a key drop off and colection line and as well there's an im... | 1 | null |
I cried for 6 nights
If you are traveling for busines, this should be the last place you will want to stay. After working a long day, I would come back to my room and honestly cry. My marketing department picked the location for a recent show that I had to attend and let me say, the bed is absolutely ridiculous. It's n... | 1 | null |
Great value, amazing service
Just finished up a 5 day business trip. My average nightly rate almost defied New York hotel logic it struck me as so affordable. Hotel reminds me of a W: nice, modern, chic. Neighborhood's great, and easy access to the subway lines.
What stood out about this place was the service. Wow. Th... | 4 | null |
Just not worth the money
Not worth it.
I had the choice of either working internet service or a working television. But not both. The third time I changed rooms I walked in to find someone in the bedroom. What the hell?
Management is terrible. Very rude and lied about the real internet problems - issues with their prov... | 1 | null |
Needs updating
This is this most disappointing Hampton Inn I've stayed in. They are 10 years behind the rest of the world. The rooms have no fridge, they still use the crap wall AC units, the toilet barely flushes, and the lights are on motion-detector timers and shut off after a period of time. I understand saving ene... | 2 | null |
Excellent Hotel
Very comfortable hotel, helpful staff, nice amenities. Like 99% of hotels, only lip service paid to water conservation. I always hang up towels to use again but like most, they take them anyway. When I asked for a taxi to the airport upon leaving, they arranged for a town car at a flat rate cheaper than... | 4 | null |
Poor quality
We booked a family suite to sleep 5 adults our booking sheet indicated that we had 2 beds and pull out sofa What we got was 2 single beds and 2 sofa beds
The 2 sofa beds were very ordinary also the hotel was old and dated and so was the linen
Disappointed Aussie | 2 | null |
Clean
The hotel was clean. I had my dog so we probably had the worst room but it was still alright. I saw some stains on the carpet which is probably from other dogs. If you have a dog it's $15/ night. The bathrooms are TINY. So it was hard for the 4 of us to get ready in the mornings. We had to take turns using the ba... | 3 | null |
Decent but dated
Attended a conference here recently and overall the property was OK. The rooms are a little dated, like taking a trip back to the late 1990s. Bath faucet dripped constantly, wasting precious water. Two old box-style TVs. Very outdated elevator broke down for a day. Conference rooms and exhibition hall ... | 3 | null |
Wonderful Hotel with Friendly, Professional Staff
Stayed here for the last one year and six month with my wife and had a really enjoyable stay. The front desk staff and managers are wonderful, friendly, courteous and professional. The new management is making a lot of improvement to the place. I highly recommend it to ... | 4 | null |
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