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review string | label float64 | __index_level_0__ int64 |
|---|---|---|
An OK Spot!
Nice lobby area with tea & coffee facilities, available 24 hours. Breakfast area smallish sometimes crowded, basic choices , toast, muffins, fruit salad, hard boiled cold eggs, yoghurts, no cereals. Good location, bus right out front, bedrooms dated décor, nowhere to put anything, small bathroom, annoying a... | 4 | null |
Ahhh, Newly Renovated in NYC
Renovation great- I love getting into a hotel before all the traffic. Lobby keeps it's retro vibe- Hallways lovely new wallpaper and carpet- Room has brand spanking new Westin trademark heavenly bed and I was fortunate to have a corner room with Chrysler Building View! Stylish, CLEAN. It's ... | 4 | null |
founded it very nice hotel
please don't avoid to visit this hotel i really like and love to go there and it's awesome hotel
i gone with my family and visited this hotel
i think the best thing is dinner which i did here
you can go alone or with the family it's your own choice | 3 | null |
2 stays and 2 poor reviews!
We stayed at this facility 2 different dates, first time end of November then a week later. Front desk staff was efficient. But the rooms left a lot to be desired for a Best Western Plus motel. The sheets were very thin in quality at both rooms we stayed in. The staff that attended to the ro... | 2 | null |
Humiliated
I had a medical procedure and had to recover and telecommute to work - and had to extend my stay - when I called the front desk they said it was ok, but Jennifer Aparicio sent security to "escort me" to the front desk because she "wasn't sure" I had paid for the room, though her staff did. Earlier that day, ... | 2 | null |
Great location ... but .... needs some TLC
We spent 5 days at this facility & overall we enjoyed our stay. The rooms are a decent size, ours was furnished with a king bed, a desk, sofa, coffee table, decent size plasma TV & small balcony. The furniture could use some updates. Looking for a plug behind the night stand w... | 3 | null |
Great Hotel in Philadelphia
I was pleasantly surprised by this hotel. The location is convenient, albeit a little odd if you are not familiar with the city. The lobby is great - like a more elegant W - and the rooms are clean, spacious and quiet. Would definitely return. | 4 | null |
Good location, but ripped sheets and $15 per day for internet = bad
Look, it's a good location, and the room had nice bathrooms.
My beef is that it is positioned as a chic high end hotel, but the sheets and curtains had rips in them, and the bar area was pretty underwhelming in the light of day, the place looked a bit... | 3 | null |
clean hotel,caring staff
The Hotel was in quiet neighhood near fisherman's wharf.The hotel was Very clean and tidy. The staff were great. They were very helpfull. we had opted for the breakfast every morning which was very good , alot of choices which helped as we tended to have a late lunch.I would de.fitely stay at t... | 5 | null |
This is the ONLY PLACE to stay in Boston
We have stayed at the Commonwealth several times. From the moment you are greeted at the front door and until you depart, everything is top shelf. The entire staff is friendly, courteous, and extremely helpful. We love the accommodations. The rooms are tastefully done and are so... | 5 | null |
Resembling the hotel from the Shining is not a saving grace....
While I am often inclined to give the benefit of the doubt to any institution that makes my bed for me, I can only really find fault with this Hotel's attempt at the hospitality industry.
A long check in time may seem like a minor inconvenience but how is... | 1 | null |
It was clean and cool not much more
I was there overnight on business. It was late so I appreciated they had a shuttle pick me up. it was clean and the AC worked. I've stayed in Sleep Inns before and their breakfast rooms have been nice and organized. However when I arrived at at 7am, the tables weren't cleaned off. Th... | 3 | null |
Not a Resort!!
I have stayed at many resorts and this one by far is no where near being a resort! I was totally disappointed with this place because our room was a bit outdated, the carpet in the room and hall ways had not been vacuumed and the restroom had not been cleaned. I can guarantee this room had not been servi... | 2 | null |
Not like other Hiltons I used to stay
Let me put the best thing first: the location of the hotel is very good......
Noisy aircon, old room (which really should be renovated), poor breakfast, average staff
As a Hilton Hhonors Diamond member I really stay at many Hiltons around the world, but frankly speaking this hotel ... | 3 | null |
Very Good Room in a historic building from the 1800's, with very few of the drawbacks of an old hotel
The hotel is located in the Mount Vernon district, which is the happening area of the city with a number of great bars, clubs, and restaurants in close walking distance. The hotel is located in a building that is proba... | 4 | null |
Great Hilton Service, European size rooms
Great location, parking a block away from property. If you don't use valet, leave the bags in the Hotel and park. Efficient front desk and helpful service all over hotel. Small rooms and very small shower cabins, considering that we had upgrade, I can not imagine how small are ... | 4 | null |
Nice hotel, sub par accounting
I recently booked a night at the Park Hyatt via jetsetter. The hotel was in a great location and the rooms were great. Spacious, clean, and the decor was modern and stylish. The big negative negative was being double charged. Upon checking out, the front desk clerk said I was all set sinc... | 2 | null |
Good value, good location
Stayed two nights in a very spacious well equipped room in this small hotel right around the corner from the Waldorf Astoria. My room had a kitchen, couch, and comfortable bed. Bathroom was small but functional. Breakfast was included but I didn't try it - looked like the usual continental buf... | 3 | null |
Excellent location . . . . shame about the thefts
We recently stayed at the Times Square holiday inn express hotel for 8 nights.
Th hotel is in a great location - 5mins from Times Square and close to the bus terminal and subway connections. Room was comfortable and we appreciated the free use of the ice machine on the... | 2 | null |
Great Location! and clean!
I have stayed here at least 6 times over the past 3 years and have never been disappointed. It is a bare bones type hotel, but very clean and friendly and helpful staff. Once you get use to the elevator situation it is really quite easy, some floors are for apartments vs hotel rooms. | 4 | null |
Service excellence
Celebrated wife's birthday with stay at hotel. Upgrade of the room and surprise cheese platter showed what service can be like. | 4 | null |
Needs Improvement
We recently booked online to this hotel for two nights. When we arrived I thought we had gone to the wrong hotel because the conditions were so poor. When we booked in at about 7 PM we found the area in front of the elevators very dirty and on entering the elevator it did not smell very pleasant. Once... | 1 | null |
Very Big Nice Property
This review won't be much different than many of the others on this site.The hotel is very big,largest I've ever stayed in.I thought the place was very clean and our room was always kept up nice.While I was there on business my wife was able to spend time down by the pool.She said that hardly nob... | 4 | null |
Deception
The price is too high comparing to the quality of the room! People at front desk are so rude! Everything in this hotel is poor quality!!
Terrible terrible terrible terrible
I will never come back!!!!! | 1 | null |
Not a nice place.
The "welcoming" lobby included a Not so welcoming front desk clerk and a loud television that was on Fox news, blaring banter about how President Obama is incompetent. The front desk staff was curt and not once did she smile. In fact, She seemed down right irritated that my fiancee and I showed up.
N... | 2 | null |
I really wanted to love this hotel
I read the reviews, drank the Koolaid and was expecting to LOVE this hotel. I didn't. It's mediocre, average, nothing special. This is a great hotel for someone who has never stayed at a Hilton or Marriott 4/5 star hotel, or for someone who travels for business and needs things like a... | 3 | null |
Decent location, not what i expect from a Hyatt
Good location, close to SeaWorld, a short drive to downtown San Diego and the airport. Red Marlin was decent, good menu on property. Now the not so good. The Suite we had was very much outdated, the couch had to be 20 years old. The suites are in a 3 story building and ve... | 2 | null |
Not the usual Mariott quality
Stayed at this hotel for a conference in April 2012. The room was spacious and very clean, but the walls were so thin, that I could hear the TV and the person talking next door. Hallway noise was very prevalent, sometimes it sounded as if someone was knocking on your door. The bed was very... | 3 | null |
Poorly managed, bad experience
We arrived around midnight after a long drive. This was a stop along our route. As my wife, elementary-aged daughter, and I walked in the front entrance, we tried unsuccessfully to walk around the cloud of cigarette smoke coming from a man at the entrance. After entering, he followed us i... | 2 | null |
Maybe yes, maybe no....
NB: If you are "sleep in after a long night out" kind of person, there is a large construction site right across the street from the hotel. And they start up at 7:30 AM on weekdays. We got up about that time every day, so no big deal for us but take note!
If you are the type of traveler that sta... | 3 | null |
Small
Although this room maybe cheap in comparison to some others in Downtown Chicago, it is the smallest room I have ever stayed in for a Motel room, and I am not exaggerating. There was no chairs in the room to sit on and four people could never stay in one room...barely enough room for two suitcases, let alone 4. I ... | 2 | null |
Great classic building and location
Stayed here for a very short business trip. This place seems to be right in the heart of it all, although I was here for business and not the sights.
The building is a great classic old clock tower structure. Lots of ambience and history.
I had a high floor corner suite. Nice room in... | 4 | null |
I feel like I stayed at a different hotel than other reviewers!
We chose this hotel based on the great reviews. We knew it was going to be a budget experience so we weren't expecting luxury, but we've stayed at a lot of impressive budget-friendly places. This is NOT one of them. First off, you can't tell from the pictu... | 2 | null |
great location, if you don't mind the dust
This Hyatt has the Metro stop right in the hotel-you don't even have to walk outside and it's walking distance to the main mall and Smithsonians. It's right in the heart of restaurants and stores and a few blocks from Chinatown. You cannot beat the location! Our room was great... | 3 | null |
Great The First Time - and Every Time After...
Took my daughter and a friend for an overnight stay at the Trump Soho. This hotel has a great location - convenient to all the wonderful Soho eateries and shops, and a hotel staff that is second to none. Everyone was friendly and attentive to our needs. Our room had a wodn... | 5 | null |
No where near 3.5 stars
I stayed at a DoubleTree hotel before in San Diego and that was a good experience, so I thought my family would have one too. What a big difference compared to that one. I've traveled a lot due to my job, and I've stayed at Choice Hotels, Hampton Inns, Super 8, 1 star to 4 star hotels. This hote... | 1 | null |
Even if your tempted to stay here, don't!
When my husband and I arrived we were excited about the great location, next to the theater but we soon realized that location didn't compensate for all the negatives.
We would have opted to self park since that was $6.00 dollars cheaper but we were told that the garage is und... | 2 | null |
DOG HAIR
I am going to rate my stay at this hotel only on the day of the incident which was January 01, 2012. I always booked my stay thru www.SPG.com a month in advance, so what happened to me should not happen to any guest. I arrived at the hotel at about 9:30 p.m. The counter only had one customer service agent taki... | 1 | null |
Great Hotel. Needs great management. Have an afternoon drink at the bar, look around sneek into the pool, DONT STAY
I frequent Downtown Los Angeles and normally stay at the Bonaventure. We had a drink at the bar at the Millennium Biltmore and we were intrigued. The bartender made us two great drinks and set the metal B... | 1 | null |
Perfect Place for before cruise stay
Yes- as some people have said this is an older hotel so a bit outdated. BUT it has the important things for me especially for before a cruise. Number 1 is clean- check! Number 2 - handy to destination. Not only is it handy there is a free shuttle Number 3- PRICE- How can you beat 67... | 4 | null |
Hilton price for a standard 3-stars hotel
I was not entustiast about this stay. First hotel is almost in a good position, just outside from the loop and 0.3 miles far from Magnificient miles but there is no chance to reach it using subway unless you like to walk for more than 1 miles.
Rooms are not good, cleaning is st... | 2 | null |
Just ok
We stayed in this hotel because of its location and indeed it is very well located in a very nice neighbourhood with plenty of cool restaurants and wine bars! The service is poor, the staff is ok, but while I had indicated the 'do not disturb' outside the rooom, the housecleaner entered our room. She stood ther... | 3 | null |
Perfect for the Downtown Experience
We just returned yesterday from one of the best long Weekend Getaways we have ever had. This was our first time in Austin. We stayed at the Hilton. The room was average. It was clean, bed was cozy, TV worked, there was a small desk and couch. Bathroom was very small, a lot of mold ar... | 4 | null |
Wonderful property in the heart of Seattle
We travel to Seattle 4 or 5 times a year for a weekend getaway, and stayed at the Fairmont for the first time on this trip. It is a lovely property- very stately and decadent and keeping with the Fairmont tradition. The room was fantastic- very spacious and well laid-out with ... | 4 | null |
Location, location, location
While this is a nice hotel, it is part of the McCormick Place, the convention center on the south side of Chicago. It is NOT centrally located, easy to get to, or have any neighborhood amenities to speak of. The rooms are nice, but nothing unique. In short, if you are attending at conferenc... | 3 | null |
Great hotel
Stayed at this hotel for a family reception in San Diego. Loved the suite, very comfortable and convenient with a kitchen. Breakfast was terrific and the pool was just what we needed for relaxation. The location can't be beat if you want to visit some of the popular destinations with in San Diego. | 5 | null |
All the comforts of home
My husband spends many nights at this hotel for work, so our family visited this weekend to check out Houston. Our room (a studio suite) was very spacious and comfortable. The staff was so helpful--they brought up cookies for our kids the first night, and then delivered special kids bath produc... | 5 | null |
It started out well, but . . .
This tiny sliver of a hotel is wedged into a block across the street from the Federal Reserve. It has the tiniest lobby I've ever seen, very tight corridor to the elevator. Room was typically New-York-small--fine for one person. Reasonably quiet and clean. Wireless internet was S-L-O-W, b... | 3 | null |
Convenient for Early Flight
Stayed one night before an early morning flight. The room was attractive and spacious but, maintenance is lacking. Both the bathtub and sink were very slow draining. The bathroom fan did not work at all - which made the room pretty humid during shower time. We used the air conditioner to dis... | 2 | null |
Good location in the heart of downtown Indy...
There are many hotel choices in downtown Indianapolis, but I've been a fan of Embassy Suites for many years, and this location reinforced my loyalty to the brand. The ES is located within easy walking distance from major corporate destinations in downtown Indy, as well as ... | 4 | null |
A bit disappointed
It certainly looks impressive from the outside, then when you come in and see the long hallways, you really expect something nice. It was just okay.
It is designed for eye appeal and not practicality. The entrances to the hallways from the parking lot are not well lit, and after you enter, you must t... | 3 | null |
Excellent location, great staff
Stayed on the 48th floor, in room 4809 May 16-19, 2012. Arrived very early, room not available (not surprised, and was prepared). Miti (sp?) at the front desk could not have been more pleasant and helpful. The room he chose for us was lovely. If one squints they can see the Times Square ... | 4 | null |
A bit of Charm and Character Perhaps; better without pugs sleeping on lobby chairs
Admittedly the hotel had some character,and the staff were quite friendly/helpful, however did not appreciate owner's pet pug lounging on lobby chairs, and generally musty/smelly carpets... They offered free wine etc for happy hour, but ... | 3 | null |
Fantastic
We were extremely pleased with this Hotel and it's staff. The room was fabulous and very clean and spacious. We were most mpressed with the free continental breakfast, unlike other hotels we've stayed at the breakfast here was hot, fast and delicious...which definitely helps when you're on a vacation with a f... | 5 | null |
Good quality, good service
This property is updated and very clean. The room was nice and as is to be expected for a Courtyard property. The staff were very friendly at check in and check out. There is a little construction going on outside, but didn't impact the stay at all.
The hotel serves breakfast, which was stan... | 4 | null |
Great Stay At LAX
It was my birthday and I had to be in LA. This hotel provided a wonderful place to stay and a very great convenience to the airport. You could even walk to the terminals! The room was big and had good air-conditioning. The staff was helpful and friendly. The bed was huge and comfortable. I am grateful... | 4 | null |
Good location.....
The Intercontinental Barclay Hotel is in a great spot. Near the Waldorf, not far from Rockefeller Center or Times Square. In other words, it's within walking distance of many of the tourist hotspots, but sufficiently far from the crowds. There are many, many great restaurants within walking distance ... | 3 | null |
A light in the hurricane darkness...
Once grand now faded hotel which sadly needs a major facelift - rooms are large/beds comfy but the furniture is very spartan and old fashioned - not even a kettle. I was there in days following Hurricane Sandy and hotel very full and one day one no heat or hot water so lots of press... | 3 | null |
They don't care about Customer care
It's time these guys started realizing that customer care is important in order to run a hotel...it involves 'people'! I booked my hotel through Priceline and that's why I was treated like I committed some sort of crime. They gave me a smoking room right next to the freeway (possibly... | 1 | null |
Good Value
I recently stayed at the Belleclaire with my husband for three nights while visiting our son and his wife who live on the Upper West Side. My husband thought it was nice and a terrific value. I at first thought it was so tiny I couldn't stay there. After the first night I was begining to change my mind in sp... | 3 | null |
Great historic hotel; needs more staff; still, a great experience
After spending 3 days at the Adolphus, I debated back and forth about 4 or 5 stars. If I could give them 4.5 stars, I would. I finally settled on 5 because I really enjoyed my stay, in spite of a number of minor issues that pointed to a lack of adequate ... | 5 | null |
Beware - Giant Red Cockroaches
We have just returned from a 4 night stay at this hotel in Boston. I have stayed at many Fairmont hotels around the world, but must admit this one was not up to the standard one would expect. On our second night we opened the wardrobe door to find not one, but THREE giant red cockroaches ... | 1 | null |
W Austin
This is now my first choice for lodging whenever I'm in Austin. The location is great - right along the Lake with easy access to the running trail, Congress Avenue restaurants and the bars and restaurants along West 4th, 5th and 6th streets. The hotel itself offers a number of great spaces to relax and unwind,... | 5 | null |
Weekend stay in Georgetown
I was at the Westin for a weekend and was impressed by the hotel but disappointed in one area....the smell. After checking in, I went out shopping and turned off the ac. When I returned the room smelled like mildew. I called the front desk and they said the AC had to be on to circulate the ai... | 3 | null |
Disappointed
We stayed at the Sheraton in August, a family of 4 with two young children. We had booked a Marina Tower Suite, which per the Starwood website, looked ideal with plenty of space, large double verandah and, what we hoped would be stunning views. On checkin we were assigned a Studio Suite on Level 3 facing t... | 3 | null |
All of the glam is in the lobby, not your room!
I think it's common knowledge that NYC hotels are going to have smaller rooms than normal: that's completely understandable. The problem is when the hotels fail to keep up with maintenance of the rooms and they begin to suffer. Enter the Roosevelt. Upon entering it's a ve... | 2 | null |
Fabulous stay!
My daughter and I went to NY for a few days to celebrate her 16th birthday. Our first night we stayed here and then we were transferring over to Times Square. Before we checked out, we were very sad to leave this hotel, as everyone was so helpful and friendly. It almost felt like home! We talked with Joe... | 5 | null |
Not what I expected
Recently stayed here while working a meeting at the Moscone Convention Center. Location for that was terrific. The room was fine, clean, etc. But I was very surprised with the tiny lobby,
small gathering space and bar. And was really surprised that there was only one restaurant which was very pricey... | 3 | null |
Would stay again
We stayed in a casitas. Very nice. We were a little suprised that the coffee maker only made cups one at a time in a room that sleeps 8, and that there weren't any plates, cups, etc. Clean rooms. Comfy furniture, beds and good shower. We enjoyed the spa and pools. The spa "waiting area" needed more com... | 4 | null |
Excellent location near Convention Center & Gaslamp!
Came down for a conference at the Convention Center, this is definitely one of the most convenient locations to get to it. It’s only about a 5 min walk across the street….and steps away from the Gaslamp Quarter. We had some minor issues within the first few days but ... | 5 | null |
Charming
Lovely old hotel. The charm is the _lack_ of modernisation - period fittings and refurbs done sympathetically. Feels like one is staying in _the_ hotel of SF.
Oak Room is good for supper but breakfast was disappointing (cooked breakfast luck warm).
Staff throughout are helpful and unobtrusive. | 5 | null |
Worst Marriott Ever
I almost always stay at Marriott chain hotels and have been always been pleased and have written very positive reviews, however, this hotel is completely unworthy of the Marriott name. This hotel is dank and the room very poorly maintained. All of the tissues were wet like the box had fallen into wa... | 1 | null |
TERRIBLE WEEKEND STAY...NEVER EVER AGAIN
A dump... this hotels..was one of the worst hotels I have stayed in. This hotel chose to spend all their money on the lobby, which would fool you into thinking that the rooms are updated...no..the rooms were so mildrewed and the tub and toilet are so out dated and strained..it's... | 1 | null |
Atmosphere
Helpful friendly staff. Very reminiscent of better small hotels in Paris even down to the lift and size of the room. Clean room comfortable bed. Stayed 4 nights. Great atmosphere and breakfast provided in a memorable restaurant. Short walk to Union Square and close to chnatown and cable car termani. Would st... | 4 | null |
HORRIBLE!! JUST HORRIBLE
First I wlll begin by saying that I have stayed at serveral Marriott Hotels over the past few months have been in love with this hotel chain for years. I will also say that I am really disapointed because I would be the first to say that Marriott has always been known for its high standards and... | 1 | null |
Not Recommended
My husband and I stayed at this hotel because his brother and his wife made their reservations here for the trip. I liked the layout of the hotel; however, the first impression at the Manager's cocktail hour was not a good one as the female bar tender was very brash and unpleasant. After a 4-hour drive,... | 2 | null |
Very nice and comfortable
Everything you could want from an "in the city" hotel. Close to everything, clean and modern but I did have one complaint. If you want to park it's 36 bucks and I think that price was per night. You don't have a choice but at least you get valet service. This remains the theme throughout the c... | 4 | null |
Terrible Service
Stayed there for a local soccer tournament.
The Rooms are way overpiced. The accomadations where good, but the service was awful.
They will smile at you and be polite, but your requests will go by the wayside.
I have travelled all over the world and this staff and management is in the bottom 10%.
The r... | 1 | null |
Great location
I spent 3 nights at this hotel and was very impressed with the staff at the front desk in paricular. The rooms were clean and plenty of space. The fitness room here was also excellent. The availabilty of the laundromat in the hotel was a real winner. The location of this hotel is superb and you are close... | 4 | null |
You can't put guests in a room over a bar with a live band!
I would NEVER stay there again. Our room was directly over the bar that had a live band playing. Our beds actually vibrated from the sound and the closet hangers shook violently. We called to complain and received horrible service. We were told that we could p... | 1 | null |
Great location;nice staff
This hotel was in a terrific location. It was 2 blocks from Fisherman's Wharf and within blocks of major transportation (streetcar, cable car and bus to downtown). The staff was very friendly and accommodating. We got there really early and they let us check in and go to our room. When we were... | 4 | null |
Clean and Fair priced
Hotels in Seattle are expensive and out at the airport is no exception. This hotel is about the most reasonably priced and it is very convenient being right next door to the airport. 24 hour shuttle service also makes this very nice for travellers. This sits right next door to Roasters, which is a... | 4 | null |
What you expect
Stayed in this hotel for 3 nights. It is a nice hotel with all suites. We stayed in a double suite, so our beds were doubles instead of queens. I was with my grandma, mom, a 16 year old and 9 year old. The beds were large enough for me and my daughter to sleep in, but if my husband had accompanied us, w... | 4 | null |
My new favorite hotel in Philadelphia
The Latham, like most of Philly’s buildings, is deceptively small. The lobby almost seems abrupt as you walk in; most of us are used to the grand lobbies preferred by most hotels now. Do not let this fool you, however; what the Latham lacks in size is makes up for in class and styl... | 5 | null |
Close to sights and transport
Pleasant hotel with good staff welcoming and helping you. Comfy beds. Close to metro and walking distance to sights. Need good pair of walking shoes for other sights further away or take the metro. | 3 | null |
Not as great service as I hoped
We love the rooms, very excited when we got there. Second night of our stay, our air conditioner broke down, leaked all over all our shoes and all the rug. We called at 10 at night, they sent someone to fix it while my kids were sleeping. It was taking to long and it was to loud, ( I ) h... | 3 | null |
No WIFI access - only available in the lobby!
This hotel claims to provide free WIFI but you can only access it in the lobby! Regardless of room or floor there's no wifi. I have to be right at the window for it to connect. The speed is slower than turtle! | 2 | null |
Don't stay here
My family and I came into town for a dance competition being held at UNF and needed a hotel just for a place to sleep and breakfast in the morning. After doing a lot of research and review of a preferred hotel list from UNF we decided that $75/night was reasonable. Big mistake! Upon check in I asked for... | 2 | null |
Good Value
Close to Riverwalk without being in the middle and having to charge top dollar. Friendly and helpful staff, a free car park and close to good bars and restaurants. Good selection for breakfast which is included.
Large well equipped bedroom with only complaint being the cramped size of the separate bathroom. | 4 | null |
I am Changing Hotels
As a Platinum SPG Member, I stay at lots of Sheratons around the world. This one needs updating outside, in the lobby, club lounge, corridors, rooms and bathrooms. People are nice, even though there was always a line at the front desk. Location is good downtown, and room on the 3rd floor was quiet.... | 2 | null |
BED BUGS!!!
Someone in my party had bedbugs in their bed on the first night of our stay. Management did not seem surprised and only offered to move them to another room, not the Holiday Inn down the street.
Free breakfast was nice, free wifi was an added bonus, location was good, but there are bedbugs, so be careful. | 2 | null |
Filthy - a total dump
First of all, the neighborhood is "rough" - lots of hobos and druggies around the property. The entrance was really hard to find from the train. The staff didn't want to help me find the property when I called, which really annoyed me but thank god iPhone was helpful and friendly. :)
There was a R... | 1 | null |
Good location for West Loop exploration
Good sized room with a balcony. Standard room with nice desk space if you need to do work. Had trouble with the revolving door in the lobby (no kidding, but it stopped three different times that we tried to go through; even without luggage). Also had problems with our room door o... | 3 | null |
Crooks, Crooks, Crooks
We pulled up to the front entrance and my son in law said I don't know it looks pretty seedy. My husband said well were only here for 1 night before our cruise. So we go in and the desk person kept changing our rooms finally he put us in the very back of the motel. My husband and son in law carri... | 1 | null |
No Free Parking: Hidden Charge
Parking fee + "parking fee tax" for $28.50 was not disclosed at the time of
booking the hotel. These hidden charges are only revealed when checking in....
Pets are charged $50.00 | 2 | null |
Don't stay here...
We booked online for a company function and got a good rate. We arrive and there is a wait to valet your car. No big deal. But there were no carts to put your luggage on and the hotel entrance has doors you pull instead of sliding open. Hard when you are carrying a couple of bags. The carts were insi... | 1 | null |
Night time Service Terrible
Stayed with group of H.S. students. Nightime manager (Tony?) more concerned about not letting students have a 2 minute meeting in lobby than asking gang bangers to leave front of hotel. Spend $10 more and get into better hotel... very dangerous area. Apartments, thugs. | 1 | null |
rooms are clean
rooms was clean and fresh, location good for I 77 north side of town, small lobby and not much of a breakfast noticed was wear on the hallway carpet Hickory Tavern close by good choice for a beer and bar food (good lobster roll) | 3 | null |
Not even worth the bargain
We arrived at 8pm in San Antonio and just needed an inexpensive, clean hotel for a one night stay before we checked-in to the Mokara downtown. I must say, we were very disappointed. The front desk was very pleasant and indicated our room had been upgraded since we were gold members. The suite... | 2 | null |
Very Nice Hotel with TERRIBLE Customer Service
My goal as always is to give an accurate description of the hotel and our experience. The Sheraton Phoenix Downtown Hotel is Lovely. Large windows, lots of seating areas, centrally located with your standard nice rooms. However the customer service in the hotel is terrible... | 2 | null |
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