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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Solid location, but not a flawless facility
My husband and I just returned from a one night stay here a few days ago. While we would stay here again, we would check other places first.
Pros- Location
We enjoyed the location because it was not in the middle of Union Square, but was close enough that you could walk ther... | 3 | null |
I return every year
I go to Houston every year on business and I stay at this location every year. It is always wonderfully clean. That’s why I always return! Rooms are quiet and well appointed. Staff is attentive. I will be back again next year! | 5 | null |
Not Impressed at all
My sister and I who live in the UK flew out to New York to meet our parents and sister who live in the Caribbean so this was a half-way point, we had all been to New York before but never all together, so this was a trip to spend time together as well as celebrate due to some fabulous news for our ... | 1 | null |
Average Hotel, Nothing Special and not personal
It's a BIG hotel, about 700 rooms or so, so ensure you know where you sign up to. This hotel is like a factory, it was my first time in New York and would have loved a bit of curtsey on check in. My check in lasted about 30 seconds ("good evening, passport and your credit... | 3 | null |
Clean - Good location - Good value
I stayed at this hotel last week. The rooms were clean/comfortable and the staff was friendly and helpful. Nothing fantastic here, but I was very pleased. I thought the cost of the room was also very reasonable given its location and proximity to area attractions. | 4 | null |
weekend stay
Staff very friendly, nice room, bathroom very small for double bedroom. Nice area off the freeway, small breakfast area. | 3 | null |
Older hotel has character, but lacks modern conveniences
If you looking for a clean hotel significantly less expensive than most others in downtown Seattle, the Moore is a good choice. We went in late September so the outside air temperature was in the low 70's. We were able to cool our room by opening the window, but ... | 3 | null |
Great Location, Nice Property
The hotel is situated in the heart of union square, a couple of blocks from ALL shopping. The staff was friendly and efficient. The room was nice (10th floor 1012) and spacious (I think because it was a handicap room). There was a connecting door and we did hear a poor soul who drank alitt... | 4 | null |
If you wan't peace and quiet, don't stay here.
We had a terrible visit at this hotel and will never stay there again.
Pros: Close to UCLA; close to Manny's Pizzeria, which delivers, and has fabulous food.
Con's:
1. VERY NOISY. It is sandwiched between Sunset Blvd. and the 405 freeway. If you want to open the window ... | 1 | null |
Good hotel...with terrible wireless Internet
We stayed for three nights and while the hotel itself is fine, the wireless Internet is absolutely horrible. The service is extremely slow and frequently drops. Fine hotel if you don't need to access the Internet. | 3 | null |
Like a Bad London Hotel
I agree that the service is good but really folks, this hotel is NOT anything close to average especially considering the prices they charge - it's like a bad London hotel from the 80's: the decor is dated, there was no desk in the room, electrical outlets were nowhere to be found near the bed, ... | 2 | null |
Prostitution down the hall and no parking
There is NO PARKING provided. Was very disapointed to find that my parking choices were either street parking or in a lot 2 blocks away.
To go along with that there is no loading/unloading area so your choices are to either circle the block until you can find street parking, o... | 2 | null |
Great location - excellent concierge staff
We stayed at the Marriott Downtown Chicago Magnificent Mile for Labor Day weekend. The lobby bar area was extremely busy and loud due to all the Iowa Hawkeye fans on site. The room was clean but the bathrooms were small. We had a great view from the 27th floor facing Michigan ... | 4 | null |
Fab time in fab location
Me and my boyfriend visited New York to celebrate his 30th birthday.
From the minute we checked in untill the moment we left we were treated brilliantly.
All the staff at the W that we came across were polite, friendly and helpful.
The location is brilliant, right in the midst of Times Square a... | 5 | null |
Good location but bad comfort
This hotel is located very good in theater zone but its rooms are not comfortable and cleaning services sometimes misses some rooms. The very best in that hotel was one of the girls in the reception, Liza Ovalle, she made us our stay there better; she recommended us some places very nice a... | 2 | null |
Good location, but unpleasnt smeel
Front desk staff were friendly and courteous. The moment we walked into the room it smelled musty and old. I rented the room for the hot tub. The water was definitely not hot. You could not see the TV for large furnishings in the room. | 3 | null |
Lots of history and character
Perfect grounds. The staff was so helpful and could not have been nicer. We had Ocatilla rooms which include a lounge with a concierge. Rooms were spacious and clean. The bathrooms were wo well appointed. I can't wait to go back there. They did overcharge me. I am still waiting to get that... | 5 | null |
Disappointing
Lovely well serviced spacious room but hotel is dated and gloomy. No one to help with bags on arrival,receptionist's response "Well it's shift change". Repeated difficulty with internet connection,getting through to reception at 11.00pm and general lacklustre attitude. As previous reviewer noted there wer... | 2 | null |
A Good Choice In Chicago
The Omni Chicago is a very nice hotel. The only problem is that there are a lot of very nice hotels in Chicago. We booked a corner room, and it was nice. It had a window above the headboard of the bead, which was kind of neat. The room was small, but omni was upfront about that by telling you t... | 4 | null |
Friendly chick
Small hotell with carefully designed rooms. I stayed in a King suite as a complimentary upgrade. Room has lots of space and great bed. Nice bathroom (showre) with all amenities. Free wifi. Staff is young, friendly, and attentive. There is no lobby to speak of, no bar, etc., so this is not a place to hang... | 4 | null |
what costumer service?
This was our first time staying at Monaco hotel in Baltimore. The hotel was beautiful and the location was central to what we needed. However, after we checked out I noticed a discrepancy in our bill. We were charged for a wet bar which we did not use. The hotel staff assured us that this would b... | 3 | null |
Great hotel !!
Great Hotel ! I visited Morgans, New York with my husband last week, and loved the hotel and all the people working there.
The continental breakfast is great, and saves a lot of time and effort before you set out for a day's sight seeing or shopping! Also, the tea, coffee and fruit which are available al... | 5 | null |
Not A Great Experience...
We have stayed with LaQuinta for years including this property. However this trip wasn't our usual good experience and these are housekeeping issues. Our room had fleas...got bites on my ankles. The clock was unplugged and the last thing one wants to do is have to figure out how to reset a dig... | 2 | null |
Sexy, fun hotel.
A unique SPG property. This was my 2nd stay. The differences and outlandish touches are what makes this place fun. Great people watching. Not a place for families or business travel. A great hotel for a weekend getaway. I love the room decor (not my personal style but that's part of the appeal) and esp... | 4 | null |
Never Again
I have stayed at the Sterling Hotel several times. I had always been pleased before. However, I booked Mother's Day weekend for a girls weekend out for myself, my sister and two daughters. This stay was a disaster!!! The room, the halls the elevators, everything was filthy. I had planned to book my large Ma... | 1 | null |
Great hotel for conference and weekend
From check-in to check-out, the staff at this hotel were friendly and helpful. My "water view" room had a nice view of the river and the Navy Pier. I could see the Wednesday night fireworks from my window! Loved the location along the river! It was nice to sit outside and watch th... | 4 | null |
A mixed bag
I found the US Grant good, but not great.
They make a great play of their history - to be honest I found this a little over the top, but fair play, its a historic building in San Diego with a storied history.
First of all: the great - the staff were as as warm, courteous, accommodating and welcoming as anyw... | 4 | null |
Great Pet Friendly Escape in Boston
My wife and I recently stayed at the Revere Hotel in Boston while visiting our son who is in graduate school there. Our room was a suite with a cool vibe. And the hotel was pet friendly, allowing us to bring our well behaved dog with us. We chose the location to be close to our son, ... | 4 | null |
Weekend Business Trip
I had a great stay at the Hawthorne in San Antonio. I would recommend the same to anyone. Would definately stay again next trip. | 5 | null |
If Ikea and Motel 6 mated
Note: I NEVER write reviews, but in this case, my recent experience (7/8-7/10) compelled me to give warning to anyone staying here.
The rooms were awesome-ly designed, very bright and cheery straight out of an ikea catalog. Although if you're over 6 foot in height and weigh more than 200lbs, g... | 2 | null |
No wifi, and they had dirty sheets, yuck!
This hotel should not advertise that they have wifi. In a week-long stay I was NEVER able to make a connection strong enough to send an email out. (At Starbucks around the corner I could send things out fine, so it's not my device.) The wired connection is just as bad, or worse... | 1 | null |
Fun, hip hotel with a Vegas vibe.
Loved my stay at the W Austin. I was upgraded to a Spectacular room with a King Bed, which is the W's third room tier, I believe.
The hotel is very trendy with modern decor, and has a fun Vegas vibe with music playing throughout. The lobby which is called the Living Room is a fun, comf... | 5 | null |
Tiny room with poor ergonomics
I was rather disappointed with the Serrano. However, since I hate to complain, I'll mention the positive points first. The location is very good, only a couple of blocks from Union Square and a 5 minute walk to the nearest tram/light rail stop. The reception staff are professional and hel... | 2 | null |
Showing signs of age and missing attention to details
Opening the door of my room, the smell brought back memories of the hotel room smell of traveling with my parents in the 70's to hide the smoker smell. The furniture is showing a couple decades of age. I could not set the alarm on the alarm clock, so I tried to use ... | 3 | null |
Wonderful city hotel
My sister and I had a planned a lovely girls' getaway in SF and chose the St Regis as our base. We were in SF to celebrate a friend's birthday (who lives in SF) and were planning on treating her to a spa day. We arrived on the red eye from NYC and were welcomed to a cozy lobby with a roaring firepl... | 4 | null |
The ultimate in service, luxury & location
I cannot remember my last hotel experience even if it was great where EVERY single member of the staff was so stellar. I felt like they made a remark next to our name that we were really royalty & should be treated as such. They brought the term concierge to a whole new level.... | 5 | null |
hey it's hollywood, let's revel in our past!
I got a room here through Hotwire for one night for about $130.
Overall for that price on Hollywood BLVD was okay. The rooms are tiny and dark, but the bed comfortable enough and of course has all the regulars you'd expect in any room.
They charge for your coffee, when most ... | 3 | null |
Golf Weekend
Our group was comprised of two adult couples who traveled to Arizona for a golf weekend.
Weather: Traveled the last weekend in September, so the weather was still hot, around 95 – 100 degrees, and the evenings were beautiful at about 85 degrees.
Location: The resort is situated southeast of downtown Phoeni... | 4 | null |
Worse hotel I have ever stayed in :-(
I travel globally and have stayed in more hotels then i can count. Mostly 4 and 5 stars where one might expect service and CLEAN rooms. I stayed at this terrible SLS location on the top floor in what they considered one of their best suites. All the walls had damage, dirt and just ... | 1 | null |
DO NOT STAY HERE!!
The place is a total rip off!! $25.00/day for parking!! $11/day for internet!! Handle fell off the shower faucet!! Coffee Maker we unplugged and had to move the entire desk/tv center out to find an outlet! Alarm went off at 6 am and I did not even set the darn thing! Rooms are very small, no ventilat... | 1 | null |
Do Not Stay Here!!
The website states recently renovated but based on the room I stayed in the wall paper is peeling, the tub has mold all over it, the comforters have holes and the stuffing in them is coming out, the furniture is very scratched and worn, the sink/cabinet area has separated from the wall and upon check... | 1 | null |
Waited 2 hours for check-in
On Wednesday night, March 14th, I got in the long line to check in to this hotel. There were about 15 other people in line, and at the time only one person working the desk. I did not get up to the front desk for an hour and 45 minutes, and it took another 20 minutes to get a clean room - so... | 1 | null |
Just too expensive for what you get
Ordered a harbour View room, but was not as good as epected.
Nice room otherwise.
Poor bedside clock (essential in any hotel)
Spotty wiFi
Good location.
Expensive restaurant.
Would stay again, but only if the rate was much lower. $550.00 per night is just far too much to pay. | 3 | null |
Not worth the hassle...
I stayed here for 3 nights from 17th - 20th August 2012 with my mum. This was our first visit to New York, and we were advised that this was a great hotel in a prime location.
The location was good - a little too far out from Times Square and the shopping district for my mum who is disabled, but... | 2 | null |
Skip this hotel
My husband and I booked a room here for a weekend getaway. We always stay at Ink48 and this one just does not compare. For the same price, Ink48 is a much better value in every way. 70 Park feels old and dingy. The room was dirty with a lot of dust and fingerprints. Our air conditioning unit (there was ... | 2 | null |
Nice, Clean & Close to Metro (Union Station)
Had the best night's sleep I have EVER had in a hotel! The bed & bedding were wonderful! Room and bathroom were rather small but we were out all day sightseeing so it was perfect for us. Staff was friendly and room was very clean. It is close to Union Station so it's easy to... | 4 | null |
Just for an overnight stay
A cheap option when needing to be close to the aiport and that's it. The neighbourhood and surrounding area is not what I would like to see again... | 3 | null |
Worn down a bit but location is key
I had to spend a few nights here on business. The room was big enough for one person. I had two double beds. The basic amenities were provided. However, the place is a bit worn down. It is not a place for luxury. The bathroom was clean but worn, the curtains were clean but worn, the ... | 3 | null |
Great service and value, slow internet
I stayed in a room on the 8th floor that faced 6th street. I did not have a problem with road noise nor a problem with graffiti or dumpsters out my window like some other reviewers did.
Overall, I thought the hotel staff was really friendly and the room in top condition. I must a... | 4 | null |
Just Fine
Good prices, very nice staff, clean room. Don't expect fancy, but how much time do you really spend in your room? Loved having the little breakfast. | 4 | null |
Needs A Proper Renovation
I spent three nights at this property for work and feard staying here after reading some of the reviews on TripAdvisor. Thankfully, there were no bed bugs, but the rooms are tiny and the bathrooms were even smaller. The bed was okay, but the mattress was a bit lumpy. My colleagues commented th... | 2 | null |
Excellent airport hotel
The airport shuttle is very efficient with short turnaround times. The bus is not shared by any other hotel so you go directly to your hotel.
The corner suite was very spacious, thought there was no ref in the room. The solitary TV is not well-positioned - one cannot watch TV from bed, only from... | 4 | null |
you get what you pay for
I did not pay much for this stay at Travelodge and that is good. On the plus side: the location of the hotel is very convenient and the room was outdated but very clean. On the minus side: the clerk did not have my reservation (good thing I had my print out of the reservation), my room was not ... | 3 | null |
Room was filthy
As background, I am a Starwood Gold Member, and am supposed to receive a room upgrade if available.
I stayed here with my wife and baby recently, along with our two small dogs. I saw pictures of their renovated rooms on the SPG website and was pleasantly surprised at how nice they were. After narrowing... | 1 | null |
Terrible Management/General Manager
Stayed at this property for a two bank event April 24-26 (two nights). Upon returning home I noticed my bank account was charged for a third night. Called and no management available. Wrote letter to property May 7 disputing charge and asked fro a written repsonse. Disputed charge wi... | 1 | null |
Overbooked!
I had booked my reservation for the Hyatt in North Carolina over 2mos in advance thru Expedia. When we arrived at around 9:30 pm the Hyatt hotel shuttle picked us up promptly from the airport. The driver, Mike, explained he had some bad news, the hotel was over booked and we were going to another hotel acro... | 3 | null |
Not up to La Quinta Standards - Not even close....
This property lacks a manager and leadership. Front door staff from other Austin LQ properties are manning the front desk. They are really trying hard and have very positive attitudes, but no ability to take action/follow through on customer requests. Comments from the... | 1 | null |
A bit old and outdated but clean
My family of 4 (with 2 teenagers) stayed overnight after a long haul flight from Auckland. We caught the free shuttle from the airport OK. So tired we were swaying.. so it was nice to get a room and get to bed. We booked the hotel because of the 2 rooms giving us a bit more space. I sup... | 3 | null |
Great location for a business traveler!
I booked my stay at this property based on the decent reviews, and the low price I was able to secure. The location is great for the airport, and for getting around town. A surprise, however, was to find that it is in the "red light district" of Phoenix. LOL. I discovered this up... | 4 | null |
**SUPERB CUSTOMER SERVICE**
This is a very polished, slightly luxurious, property to stay at if you are a small family traveling home to Michigan, or prefer comfort oriented business hotel stays. The front desk staff FAR exceeded my expectations as far as CUSTOMER SERVICE is concerned. The room service, and on-site res... | 5 | null |
Would rate 0 if I could!
Just finished a 2 week road trip showing friends from England our beautiful country. We stayed in 9 hotels, all were very nice..until we got to the Warwick in Denver.
I did pay in advance..it is highly recommended that you never do this at this hotel.
We used the sofa bed in our mile high suite... | 1 | null |
Great old hotel, but management/desk service is pitiful
I've stayed at this hotel many times and rated it highly in the past. After our treatment by the smarmy and incompetent front desk staff this last trip I doubt I'll set foot it in again. We were traveling on per-arranged rates and billing. On check-in we were all ... | 1 | null |
Home away from home
we stayed here from the 4th of April through until the 14th of April in a studio suite on level 15.
After a long 23 hour trip from home, we were more than happy when we were showed to our room, we were traveling with our 5 month old daughter so space, kitchen and cleanliness were our top priorities,... | 4 | null |
Too much dust in rooms
Front desk gentleman was very pleasant. I understand construction was going on the room had not been dusted in a while or cleaned thoroughly either. I had to do a quick cleaning before we could lay down. The coffee maker, head boards fridge sink area covered with dirt and whatever else it was. An... | 3 | null |
Great Stay at the Sorella
We arrived late-hotel is hard to find-use your GPS. We were told they are getting sign soon. As we got out the car an employee of the hotel was leaving, we asked where we should enter. He used his card to open the door,walked us to the check in desk and checked us in. Very nice young man,I did... | 5 | null |
Great location, but dated
Hotel is above a metro stop where 4 lines intersect. Easy access to Reagan National Airport and the rest of DC. Walking distance from the Smithsonian and Capitol. Building is in one of those 1970's complexes where they tried to put everything (hotel, shopping, offices, etc.) under one roof. As... | 3 | null |
very nice stay
we spend most of our honeymoon at hotel bentley.
very nice hotel, the staff was very helpfull, the room was clean and tidy everyday.
the only small problem is the the nearest subway station is about a quarter of an hour away. | 4 | null |
Beware !
We checked into this hotel when we decided to extend our stay in the city for 2 nights , after looking online we found this hotel , the location was good and it was presented well online . However on arrival i was horrified , "Boutique " hotel it was not !!, the hotel was filthy , the furniture and furnishings... | 1 | null |
Excellent Hotel, Central to everything
This was mine and my husbands' first trip to San Francisco. What an amazing place. We stayed on the 31st floor and had an amazing view of the city. This hotel is right in the middle of all the shops. It is about a 2 minute walk down to the start of the cable cars - which cost $6 p... | 5 | null |
Disgusting Place- worse than a roach motel
Payed $260 for a double room that was smaller than a closet, air conditioner blew out humid air, curtains were dirty and falling off the hook, lumpy covers, room smelled stale and moldy, bathroom only had room for maybe one toothbrush on the shelf, had to pay extra to get a sm... | 1 | null |
Simple and comfortable, no frills, great location!
The Tremont hotel is a prime location to tour on foot around downtown- Steps away from shopping on michigan ave, restaurants on state st, a short cab ride (or a long walk) to millennium park, or the beach area.
Upon arrival, we were greeted promptly by a friendly conc... | 4 | null |
Location Excellent- not impressed with anything else
I stayed at this hotel as part of a convention. The location of the hotel is fabulous- it is close to everything. Walking distance to Times Square. The rooms are small which is what I expected. We had a quiet stay which was a plus. Expect to wait for the elevators. T... | 3 | null |
Historical
After several days we spent In Hilton Garden NYC (excellent) we moved to WA, as it was planned before, not by us. The hotel of course has a great historical value and as a museum could be on the long list of uncountable attractions in NYC. Unfortunately, the room standard was not as high as expected. We had ... | 3 | null |
Good location
Is a great location, a few minutes from Union Sq, Market Street and China Town. Great place for breakfast just across the Road (Sears) and a good Sushi place opposite. Romms was clean, a big small and the bathroom quite small and basic. But was fine for what I needed - good location and a cheap room. | 3 | null |
This is the one - yes please!
The Edison hotel has everything .
Stayed for a week in late February
Booked a wonderfully comfortable 2 double bed ensuite room which was spacious & was was made up every day to perfection . Great coming back to the room after a lot of sight seeing to find the room as pristine as the the f... | 5 | null |
Riverside Tower Hotel
It took about 30 minutes to get there from JFK by cab at night.
The rooms are small and mine had a slightly musty smell, I would consider the accomodation to be worth the money though if you consider where the place is and how quiet the rooms are.
The closest train station is a 5-10 minute walk aw... | 3 | null |
Convenient location, friendly staff
Clean and comfortable and quite a bargain for a downtown metropolitan hotel. We loved being within walking distance of theatres, sports venues, great restaurants, and public transportation. Very easy drive to and from airport. We rented a car--and appreciated the free parking--but wi... | 4 | null |
Skip this hotel!
Just awful! At first glance did not think it was that bad. The fire alarm had paper stuffed in it for some reason. The air was leaking water all over the floor. The tub was a wierd configuration. It was not flat on the bottom and my husband lost his balance and fell out of the tub. Pulled the shower cu... | 1 | null |
ok
the room was great but the location is not. it is so close to the highway, you can certainly hear it. and not in the best neighborhood. for what you pay for this room you expect more. I do have to say that it was very clean and the breakfast was good and the staff also was most helpful and friendly. the property was... | 3 | null |
4-star hotel with comfort
We just stayed at this hotel for four nights during our Boston trip. We really enjoyed our room (king size bed) on the 4th floor. We booked the hotel through Priceline and got this hotel selected based on the bidding process, so we got an amazing deal for a high-quality hotel.
It was located ... | 4 | null |
A Great Place for the Price
Stayed here a few times. Good pricing... friendly staff... large rooms. We have celebrated a few occasions here also and the staff was very helpful in making them memorable ones. If I needed directions or tips on things to do or places to visit, the concierge was there to help. Would recomme... | 4 | null |
Okay...
I found our stay at the Best Western to be alright. Due to the negative reviews, I wasn't expecting much, but it turned out to be a good enough stay. We had a room with a comfortable king-sized bed, which was plenty for us. We did have to ask about the air-conditioning since it wasn't working right, but the sta... | 3 | null |
Great location, small rooms.
the lobby is beautiful and the location is great. Cit Hall is literally outside the front of the hotel and it is close to everything in Center City. That said the rooms are very small, even for a big city hotel, althought the bathroom was quite spacious and the closet had plenty of room for... | 3 | null |
Clean, Trendy, and dog friendly!
I usually stay at this hotel when I visit family, and I REALLY love staying here. It's a newer hotel, extremely clean, and hip. The beds are comfortable and they have Bliss Spa products and free bottled water in every room. There's a great lobby/bar and refreshment area that is convenie... | 4 | null |
great location
Service good but not great, food excellant. view from room nice, room decent size. staff not as responsive to needs. Walked in and was not greeted right away, check in took a little longer than usual. location central to chicago, easy access to food and shopping. expensive. | 3 | null |
Art Gallery type lobby
I recently went to Dallas for a one day overnight trip and stayed at the Hilton Lincoln Center. The hotel is typical of what you would expect from a Hilton. Clean rooms, comfortable beds, typically business ammenities. The lobby is reminiscent of an art gallery or museum. Marble floors, open spac... | 4 | null |
ITEMS STOLEN
I was just there over the weekend and a few of my items were stolen. The rooms weren't ready until 4 pm. (I arrived at 8 am during CPAC) I left my items in the bell service/luggage storage room. by the time I came back my luggage was there but my coat I had left had been stolen, along with a pair of shoes ... | 1 | null |
I would not stay here again
Upon arriving to my room which was not thoroughly vacuumed and there were some small hairs in the tub. I smelled a very strong chemical smell similar to bug spray. Thinking it just needed to be aired out I turned on the air conditioner/fan and prayed. The room was decorated in what reminded ... | 1 | null |
Avarage hotel to avarage price
Novotel is an ageing and conservative hotel with excellent location at times square. We paid 275+ for a standard two bed room with no breakfast and no internet. After one night out of four we decided to try something else. | 3 | null |
So-So.....
We stayed two nights May 4-6. The hotel was decent. The room was extremely small and looked out on a center lot full of trash receptacles and debris. The walls that our room looked out on were loaded with grafitti. The distance to the monuments/museums required cab / bus rides. The indoor pool was small but ... | 3 | null |
Pricy but convenient location
We made a quick trip to San Francisco and were looking for accommodations near the financial district. The room rate was, as expected, fairly high. It is San Francisco, after all. But on top of that, the almost $50.00 a night to park our car really didn't sit well. I did try to find a chea... | 3 | null |
Great Family Resort
This was our first family vacation with our little ones and it was terrific! The property was very clean, beautiful, and was very well maintained. The kids had a ball on the lazy river and we really enjoyed the pools, steam room and sauna. The only negative is that housekeeping did not come the firs... | 4 | null |
Doing the right thing in Manhatten
The Surrey is a classy hotel just a block away from Central Park. Staff and comfort levels were all first class. On our first night we had an unfortunate incident when another guest, either drunk or deranged but definitely naked, was knocking on our door. I called security and the hot... | 4 | null |
Smells disgusting here
I am so sorry to say this but I am seriously too tired after driving to try to find another place to stay because this place smells soooo bad of urine. I was first put in room 126 great room first floor, right by the door. Great parking. Easy in easy out. Loved it. Walked in and about gagged... T... | 1 | null |
Worst hotel I've stayed in a while
We just came back from San Franscisco and the city was buzzing with Conferences, etc., so it was hard to get a hotel room in the city centre. We booked in this hotel despite the bad comments because we were desperate (all rooms in half-decent hotels were $300 and above) so we decided ... | 2 | null |
Wouldn't stay here again
I was in town for a football game at Soldier Field. We normally stay at the Courtyard Marriott in downtown Chicago, but were unable to get a room. We had high hopes for this location, however, were disappointed. The paint was peeling in the rooms, the door rattled every time someone else entere... | 2 | null |
Not as impressive as the Renaissance!
I stayed here two weeks ago for a long week and a half trip and about half way through I decided to change hotels to the renaissance. Although the rooms were nice the staff really wasn't great. They weren't rude or anything but didn't make me feel like I was anything other then som... | 2 | null |
Great Place to Stay
We went to Memphis for a family reunion and chose the hotel based on location and convenience. I is right off of Route 64 , Germantown Parkway and Interstate 40. The area is very upscale suburban with every store and restaurant you could possibly imagine within 5 minutes. The hotel is very clean and... | 5 | null |
Excellent Experience
I had a great stay at this hotel. The property appears to be very recently renovated. The room was very clean, the bathroom was clean, the bed was comfortable. The AC worked great and kept me very comfortable. My only request for update is more Power Plugs. I would stay here again and recommend tha... | 4 | null |
Very disappointed, room request not honoured and hotel was tired
The hotel is in a great location and was easy to get around and the anytime anywhere concierge service was handy during our stay. I regret to say that I doubt I'll be staying in a W again, especially given I'm a consultant who spends lots of time in hotel... | 2 | null |
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