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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Never Again Would I Stay Here!
The pictures online looked wonderful and the price was great. Well all that changed once we checked in - the room was dirty - you could not go barefoot for sure or your feet were black. The back of the main door and bathroom door was also very dirty with some type of black marks. One of t... | 1 | null |
Best location, great hotel
I enjoyed my stay at the hotel as it was close to main the attractions in New York. We were celebrating our honeymoon and I can say that I will not forget this hotel. I might return of this hotel again if I had to stay in Manhattan but I strongly suggest the hotel management to consider putti... | 4 | null |
Another hotel that deceitfully & incorrectly bills
On our return home from a lengthy vacation and staying a night at the Four Points LAX we found on looking at our bank statement that this hotel had removed funds some eleven days after our checkout . The charge $20.90 was for self-parking for one night , when we clearl... | 2 | null |
Stay Away From This Hotel
This is purported as a luxury hotel--that is not the case as you will see in my review below.
I used HotelsTonight (first time using them) to book a four night stay at Kimberly. The outside and lobby does not ooze luxury but I was prepared for that from reading the reviews. I checked-in aroun... | 1 | null |
Fantastic hotel
Stayed at this hotel for 5 nights at the end of July. Thoroughly enjoyed it. All the staff were very helpful and friendly. Dizzy especially. The location is perfect. Only 20 mins walk to Times Square, Central park & Empire State Building as well as other well known locations. Would recommend this hotel ... | 5 | null |
good choice!
The Seattle Hyatt Olive 8 was a very nice location for a recent work event. The location is convenient to Pike's Market (seven blocks) and many other attractions. Friendly, helpful staff. In particular, Evan the bellman, Darren in Sales and Cookie in Catering made my even run smoothly. Kevin the concierge ... | 4 | null |
Rooms a Motel 6 would be ashamed of
In serious need of renovation or halving the price. Threadbare filthy carpet with ancient furniture. No amount of lipstick will make this pig attractive. | 1 | null |
There is a difference between historic and old...
We booked this room based on an the ratings, the Wyndham name (and proximity to the Alamo and Riverwalk). Big mistake. Between the room cost and over 16% room tax and $19 per day self-parking (open parking lot) it adds up. The room itself was very small and in disrepair... | 2 | null |
Beautiful hotel
Beautiful hotel with great service and rooms. The rooms are very spacious and luxurious - loved the bathrooms and huge walk-in closet! Turn-down service at night was an added bonus. Rooms are very clean and not at all worn. All of the service that I encountered was extremely helpful, patient and friendl... | 5 | null |
In the heart of the city
We just went to the FFA convention in Indianapolis and we needed to be close to the convention center, good food and to the Bankers Life FieldHouse the old Conseco Field House. This hotel was within walking distance to all in fact it is connected to the convention center by a covered walkway. W... | 4 | null |
Good Location...Horrible Service
Upon arrival at the Hotel Indigo in San Antonio we immediately thought we were at the wrong place because the pictures on the website were completely different. Not sure where these pictures came from but it does NOT look like that!!
Our room was small and only had a shower. We vistied ... | 2 | null |
July 2012 Doubletree Suites Times Square
We stayed with school age children and they wanted a Times Square adventure, which they received. Overall, all personnel were friendly and accomodating, but this was by far the dirtiest hotel in NYC, or eleswhere, we have ever stayed and will not return. Marriott Marquis, Renass... | 2 | null |
Simply Awful
This was my first and last stay at this hotel. I thought it would be a good choice because I was attending an event at the Ohio Expo Center next door. However, it was a mistake to select this place. In past years, I have stayed at the Holiday Inn Express one exit to the north. From now on, that is where I'... | 1 | null |
Nice, but soulless
It's not a bad hotel, and location is ok (although in NY that very much depends on where you want to be!) Rooms are reasonable and very comfortable, and the staff were very helpful and pleasant. But there was no feeling of homeliness or warmth, the place felt dead (even though it was nearly full) - a... | 3 | null |
Very good stay
We stayed at the Holiday Inn for 3 nights. The concierge was incredibly helpful setting up boat tours, providing restaurant evaluations, and answering questions. We paid a little extra for a room with river view and we had a great view of the river and the city skyline (Sears Tower) to the south and west... | 5 | null |
Awesome stay from 2 well traveled couples
Stayed at the hotel this past weekend. Awesome staff, location and overall feel of the hotel.
Staff could not have done more for us. GM went out of the way to make sure we were well taken care of. Can't wait to visit again and everyone will love this hotel. | 5 | null |
Can't believe it's a Hilton
Was supposed to stay two nights but checked out after one sleepless night. My room at the Hilton Garden Inn looked like an old-fashioned dorm room---lumpy bed, bad lighting, very loud air exchange when I tried to turn on the fan to warm things up. Also, let's talk about the terrible bathroom... | 1 | null |
Extremely Poor Marriott Property
- hallways were dirty and had a bad odor.
- room had a strong deodorizer smell (had to air out the room); closet had strong urine smell (sprayed with lysol, kept door closed, didn't use closet)
- kitchen and bath floors were filthy.
- carpet not vacuumed (found hair pins on carpet).
- h... | 1 | null |
Graduation Weekend
We arranged a family gathering to celebrate my daughter's graduation from medical school. Michael provided a warm welcome and even found an available room for our last-minute guests. The hotel staff immediately made adjustments to the room for my father who was in a wheelchair. The king-sized rooms p... | 5 | null |
Average hotel
I stayed there for 2 nights to visit a client nearby, not to play golf. Hotel is huge, room is big, but need some renovation, carpet is old, air-conditioner is noisy. I checked in around 10:15 pm as plane is delayed. No bell boy assist at the front door. Reception staff is cold, just do a standard job. I ... | 3 | null |
booked 3 nights left after the first.
After reading a number of fantastic reviews about this budget glory, I was sure that we were going to get along just fine. I was wrong.
In college, I lived in the dorms and, At the time, it seemed like glamorous fun to share a 150 square foot room with another person, and share bat... | 1 | null |
Usually happy with supere 8
Will not be back to this hotel. Second year with problems at this location
I have said enough. You can call me for the details if you are really interested | 2 | null |
Hotel in New York
Hotel situated on the Upper East Side close to Central Part, Metropolitan Museum of Art and Guggenheim. The hotel is well maintained, staff was respectful and helpful. You can park your car for 20$ a day in a parking lot very close to the hotel. At the corner of 92th and First street there is grocery ... | 4 | null |
Excellent hotel near SeaTac Airport
A top-notch hotel just a few miles south of downtown Seattle, it's very convenient to SeaTac Airport. Lots of quality restaurants within a mile or so - and the front desk was helpful with directions. The rooms were very nice - combined (full) kitchen with large living room, separate ... | 5 | null |
Uncomfortable & "dark"
I've stayed at this hotel many times in recent years and always found it "adequate" (until most recently) even though several in my group had major problems.
While the location of the hotel is decent, there are many more modern hotel chains in the same area that may have considerably better faci... | 2 | null |
best bed ever!
This hotel had the biggest and most comfortable bed ever!!! The bathroom was a decent size and the free wi fi with the TV was a bonus! The room was very clean and very comfortable. The staff were friendly and prompt. We were able to leave our luggage at the hotel for half a day with no extra cost or huss... | 5 | null |
clean and...
I found the hotel clean, nicely decorated and friendly staff. Twice had to go back downstairs to get key fixed. Elevators are interesting but almost impossible to use when carrying luggage as the opening is relatively small and both doors have strong springs to close. The bathroom was very clean but the sh... | 3 | null |
Double check about shuttle service if leaving very early!
Manager has been responsive about limited shuttle service. He is now starting a shuttle at 5 a.m. and is looking into 24 hour shuttle service. However for the holiday season you must get to the El Paso Airport more than two hours ahead of time. They have no prio... | 4 | null |
Great getaway near Long Beach
When in Long Beach this is great getaway hotel that is located a short 15 min from Long Beach. Located at the port of Long Beach, the tranquil setting that overlooks the the boats docked outside the hotel is relaxing...the friendly staff is typical of all Hilton hotels where customer servi... | 5 | null |
Great location, great stay
I stayed at the Hyatt end of August, 2012. The staff was wonderful. We asked for extra towels and other items and housekeeping was kick to bring it to us. When I walked in the room, I immediately noticed that there was a king bed instead of two doubles. I was staying there for a girl's weeken... | 5 | null |
Not fit for purpose
The number one priority for a hotel for me is a clean, comfortable place to sleep. If you also get a good price, a handy location and helpful staff these are added bonuses.
None of the above apply to this establishment.
The noise continued all night, from the road, the elevators and the chatter of r... | 1 | null |
Don't Expect a Good Night's Sleep
While the hotel accommodations and location are ideal, the staff lacks manners and professionalism. The front desk needed my credit card for an authorization and instead of waiting until the morning to get it, the night auditor banged on my door at 11:40pm, waking me up from a dead sle... | 1 | null |
Never more again
A minimum of attendants in reception for check-in or check-out if compared the team at the Hilton hotel near it (next time I will choose it again even paying 30 US$ more);
The lobby seems to be a real fair with too many people resting in the floor and others waiting for the attendant (sometimes more th... | 2 | null |
Timeless Elegance
Two weeks ago I celebrated my birthday in Chicago and had the great fortune of staying at the Palmer House Hilton for five days. There are many adjectives that I could use to describe the Palmer House but the words elegant and character are at the top of my list. This is an absolutely terrific hotel a... | 5 | null |
Feels like sleeping on a runway
Everything is OK with the motel: staff, room quality, bath-room, but the noise from airplanes flying 50 meters above is incredible!!! Add to it a railway behind the motel...
If you are very tired or have to get up rather early or don't have another option - then the place is OK.
It's clo... | 3 | null |
Forget the laptop
This is a nice clean centrally located hotel. They have a great free breakfast and the cinnamon rolls are wonderful. The front desk clerks were fine but housekeeping was a disaster. We are seniors and came back at 3:30 to rest up before going back out to dinner. Room was not made up. She woke us up at... | 2 | null |
Nice but some really stupid stuff
The hotel is a nice property with a great location, rooms are what you would expect which is all good but...
1. Valet parking was $52 which is stupid
2. We rented a meeting room and I am pretty sure that every one of us is a Marriott Gold or Platinum member. We asked to get connected t... | 2 | null |
What Happened to Orange Park?
Have stayed at this hotel for the past 6 years for the Daytona 500,I will never go back! To start the room I was given at check in smelled like someone died in it with a large stain on the carpet.The second room had a broken dresser door to fight with and a shower that did not work.Can it ... | 2 | null |
Great Hotel, well located
Stayed here on a few occasions when in NY. Its a great place situated on the river and just across from the UN building. Metro stations are nearby and there is a great little restaurant across the road which does fabulous breakfasts.
We stayed in a suite which had 3 bedrooms and cooking facili... | 4 | null |
Dont stay in this DUMP !
We reviewed this place on Trip Advisor and Expedia. It got good reviews and the photos looked good. Very suprised to find out that the whole hotel is actually a dump. It's the opposite of the good reviews and their own website photos. From Check In you get the feeling that the staff are volunte... | 1 | null |
Don't stay here unless you get a deal on Priceline
We stayed at Hotel VQ in June 2012. We had hiked 10 miles that day and were driving 9 hours the next so we were hoping for a good night's sleep. When we arrived the lobby was packed with young adults. I guess this hotel has a shuttle to the bar scene in Denver (this wa... | 2 | null |
Good price, near airport. Showing age.
My stay on Sat, April 28, 2011 was a last minute reservation due to a need for an extra night in San Diego, the extreme rate at the Marriott ($325 for an avg room) and a very early a.m. flight necessitating being at the airport at 5am. I found the Sheraton online via Orbitz with s... | 3 | null |
Don't go here
This was terrible and uncomfortable there was hair all over the sheets and the room had a smell. The area was not good and even after telling the manager that I was uncomfortable all night he did nothing. They would not refund me at all... Stay far away from this hotel don't even drive by it!!! I would ha... | 1 | null |
Location location location!
That's what its all about when looking for fuss free accomodation Well this does not have that.!!! We just checked out after staying for 4 nghts. It advertises on the website and other material that it is close to Union Station. That is an outright lie!!!!You could not walk to the hotel on a... | 2 | null |
Great Hotel (First Impression Means A Lot)
Recently stayed at the Palomar with my husband and 9 year old son. It was our first trip to DC so we wanted it to be a memorable trip. Hotel Palomar certainly lived up to its reputation of a first class hotel. When booking the hotel room we had requested a room on a pet free f... | 5 | null |
filthy carpets, dusty rooms, poor ventilation
This hotel is in serious need of total renovation. I is not a pleasant place to stay.
Although reservations had been booked in advance and required two beds per room (six women reserved reserved three rooms), we were told that there were no two bed rooms available. A buffe... | 2 | null |
Old Hotel with High Prices
This hotel is fine for travelers who have an early morning flight out. That's exactly who this hotel is made for. It is very out-dated with small rooms and the rates are very high. But you pay for convenience and the location can't be beat when you have a 7 am flight the next morning. Not up ... | 3 | null |
Great location, quiet, cute and quirky at excellent value
Spent 6 nights here in July along with some friends and having stayed at a number of locations within Manhattan, this is certainly the best pick when it comes to an extremely convenient location - next door to the subway, 3 blocks from Times Square (but without ... | 4 | null |
Great location BUT!
I enjoyed our weekend stay at this hotel. The hotel is attached to the Galleria mall. It is few steps away from the American Girl store in Dallas- a must see for families with little girls like mine.
I booked this hotel through American Express travel and the price is just the same as what the hote... | 3 | null |
Very busy and expensive for an average hotel.
A very busy hotel, quite manic in the reception area but in a good location just a walk away from many tourist spots. The room was ok and surprisingly quiet. Expensive, but so are most things in NYC. | 3 | null |
This is a value!
I needed an inexpensive hotel for a conference I was attending at the Phoenix Convention Center. This fit the bill. The hotel shuttle picked me up at the airport promtly. My room was quiet, clean and comfortable. The bed was good quality and comfortable. The new LG flat screen TV was nice. There was a ... | 5 | null |
The best place, The Ace!
I stayed in the Ace Hotel for 3 nights during a recent business trip to NY. Such a cool hotel with a great atmosphere and some of the friendliest, helpful staff I've ever come across who were full of really on the mark restaurant recommendations...especially Cannibal a few streets down.
The ro... | 5 | null |
Disgusting.
I stayed one night here on a hotwire deal, and I was excited to get a 3-star hotel in this location for a great price. Well, it wasn't a deal after all. This hotel is old, beat-up, run-down, and FILTHY. The room we were assigned smelled strongly of dirty laundry. I took pictures of mold on the bathroom ceil... | 1 | null |
Holy Cow - Batman!
When we arrived at the hotel we were super stressed and it was pouring down with rain. The lovely man who greeted us popped us down on the couches, gave us both a glass of (complimentary) wine and had a lovely chat about what we wanted to see and do whilst in New York, and he marked out all the good ... | 5 | null |
Management needs to go back to hospitality school
My daughter and I booked this trip in January 2012.We paid for a garden room at over $200.00 per night. Our first night there a music video was being filmed outside our room at 11:00 PM. After 3 complaints to the night auditor and several arguments with him, security fi... | 2 | null |
Wonderful Staff
Staff will promptly take care of your every need. Nice clean hotel. refer. and micro available for additional fee. Valets need advance notice or your wait may be lengthy. Noise level is the only complaint and its by the atrium design. This is the largest issue you will find in review research. Would abs... | 4 | null |
W makes staying in a hotel fun
Take a quality hotel and spice it up with fun - cooler decor and quirky things like a telescope at the elevator landing and all of a sudden you are well rested and pleasantly surprised. Gym is adequate/good. Restaurant was very good food ( a bit pricey). | 4 | null |
Disaster
Simply put, I got in at around 12:00 A.M., pretty tired from traveling. When I stepped into the room I immediately noticed the high humidity, as well as hair and ants on the bathroom floor. Upon further observation, I saw that there was also hair in between the bed sheets and that there was no roll from which ... | 1 | null |
Was fine for a quick overnight stay
I stayed at the Red Roof Inn at the Seattle airport when I needed a place that was close and convenient, but clean and mid priced. First of all, the shuttle came in under 5 minutes, that's probably a first for me! The driver was very nice, personable, and acted more professional that... | 3 | null |
Great Mega-hotel
I have been staying at this hotel for over 15 years and it is one of the best large hotels in NYC for business and family. Even though it is one of the larger hotels that you will find, I completed the check-in process in less than 2 minutes. The rooms are consistently clean and modern, and you can not... | 4 | null |
Great service, bad property
I was traveling with my family and I have 3 month old baby. I myself have asthma and allergies. I had booked this hotel since it was close to the hotel and was a great price. We had 2 rooms and everything was fine in the check-in process. The lobby looks a bit outdated, but clean overall. Th... | 2 | null |
Step back in time
We recently booked 4 nights at the Pearl in San Diego.
The price was very reasonable, but we were a little unsure if we would still get to see San Diego even though we werent staying in the Gaslamp district
The location is a little way away from all the activity of the Gaslamp, but it was a really nic... | 4 | null |
Look Elsewhere
Stayed at The Whitehall for a Saturday night pleasure trip. There are many nice hotels in downtown Chicago, and I will not include The Whitehall on the list. Check in process was very cumbersome - we had two rooms, one was ready, and one was not. It was 3:00 P.M. This caused a myriad of problems when we ... | 2 | null |
INCONSISTENT SERVICE AND LOTS OF ADD-ON SURCHARGES!
I stayed here while in town for a wedding -- NEVER AGAIN!!!
Yes it's true that it's great location and the facility is nice enough, and clean. However, we did NOT enjoy--
*The $57 a day they charge your for parking
*The $18 a night they charge you for internet access!... | 2 | null |
Great Stay!
My husband and I stayed here for just over one month, as we were in 'transition' with moving into our new home. Mr Ray Velazquez, the General Manager here...runs a tight ship! Candlewood Suites provides MANY, MANY amenities included in their prices for each room... We had a very comfortable room and enjoyed... | 5 | null |
Trusted Hampton Inn Quality and Hospitality in Times Square
We spent two nights at at the Hampton Inn Manhattan/Times Square South in mid-May and were quite pleased with our stay. Although we were initially surprised to encounter such a small hotel lobby, only two clerks working the reception desk (check-in/check-out l... | 5 | null |
Perfect location for Lolloapolooza
Lolla was amazing and the Wit made it even better.
Great location for the festival, very clean & beautiful room with a fabulous view, very safe area (I was with my 3 college daughters), close to fun shopping and wonderful restaurants (in all price ranges). The hotel is expensive, but ... | 5 | null |
Lots of history here
I really enjoyed this hotel. This year was their 100th year celebration. I felt like I was stepping back in time.
Staff- very friendly and helpful. They had a wealth of info.
Room Service- I did not use
Rooms- Huge room, great bed. I could see the age of the hotel in a small way. Like the wallpap... | 4 | null |
Overpriced for what you get
This was my fourth visit to San Francisco. I've stayed at the International Mark Hopkins, the Mandarin Oriental, and the Hotel Nikko. They were all lovely, comfortable hotels. I expected the Hotel Kabuki to be comparable to these other hotels, but I was disappointed. The room was very small ... | 3 | null |
Seattle's First LEED Certified Hotel
Apparently LEED means small rooms, low water pressure and a 30 second wait for hot water. Way overpriced for what you got. Breakfast at the restaurant was good. Walls were thin, as I could hear a conservation in the next room. Next time it is the Grand Hyatt. | 2 | null |
Questionable food service
The rooms in the Villa were ok. There is an ice bucket, but no ice machine in that building and they do not communicate that. The water park is so-so, but the gym is low rent. Not worth the resort fees. The biggest problem was they served expired yogurt and diet sodas. When it was pointed out ... | 2 | null |
Was this the Motel 6?
The room:
This is worst hotel I have ever stayed in. I stayed at a Motel 6 before and at least I knew what to expect. The pictures on the website are not what you get.I am all for an old and pretty vintage hotel but not this one. Old in an ugly way. The photos are very misleading. You want to know... | 1 | null |
Who is in charge here?
I stayed with Starwood points for one night before an early flight the next day with my daughter. The positives were that the room was clean and modern and the shuttle to the airport was dependable at 5am. I thought that the people at the front desk were dressed way too casual and acted too casua... | 2 | null |
Overnight Trip
The hubs & I ran in a 5k (26.2 with Donna) and this hotel offered us a promotional special on the room. Excellent location- we walked to the Prime Osborne Center (race headquarters) and to the Landing. Truthfully, though, if I had paid full price for my room I would have been disappointed. The rooms were... | 3 | null |
Horrible experience
Had an absolutely horrible stay here for a few days for a conference:
- The rooms are very noisy - my wife and I were kept awake by sirens that sounded like they were just outside our window even though we were on the 13th floor. We complained about the room and were moved to an interior-facing roo... | 1 | null |
Pleasant stay and great staff!
This hotel is very pleasant with very good staff. Normally a place is good when they have great people! I would recommend this hotel to others if you are looking for basic housing and a spectacular location. You are literally steps away from the orange (back bay) T-line and a few minutes ... | 4 | null |
Incredible Compound
Stayed here while on a business trip and I pretty much got what I expected. The rooms were spacious and pleasant (a little dim), nothing really spectacular, but incredibly comfortable. They only have wireless in the lobby and wired internet in the rooms. Didn't really care too much for the in-house ... | 4 | null |
Good locations, good price!
I stayed here the night before a cruise. The location is ideal, the price was right and the service was fantastic.
The only negative issue to mention has nothiing to do with the hotel. At night, just a block or so from the hotel, there are lots of kids with various piercings, tattoos, and ha... | 5 | null |
Great location, awful service
I stayed here for 2 nights, wanting a central location for a short trip to my favourite city. The location doesn't disappoint. Steps away from Grand Central Station, the Chrysler Building, in fact pretty much all of the sights.
Our room was spacious and well appointed, though the room ligh... | 3 | null |
the skyview plaza hotel
the hotel in general needs work. we saw bugs running around in the bathroom. the best thing about the hotel was that i could leave my car there for 5 days while we were on our trip.the person picking us up at the airport(Jermaine Andrews ) at midnight was very nice and helpful with our luggage. ... | 1 | null |
A disappointment
Front desk service was just adequate, nothing to write home about. The room stank of smoke as well as the bedding, so bad it left a taste in the mouth. Door did not fit too well with gaps all around. No coffee machine at all. The room was dated in the wrong direction. But it was the smell that did not ... | 2 | null |
Not memorable...
Had a 3-night stay at the Back Bay. Definitely not a 'must go back to' hotel, for me it had no character, completely forgettable. The Reception area was far from impressive, almost tucked away, but the check in and out were efficient and friendly. The bedroom and bathroom were clean and comfortable, wi... | 3 | null |
First-Class Service
In September, my partner and I stayed at the Hyatt 48 Lex. We frequently visit NYC, and we have stayed at a number of hotels in Manhattan. The Hyatt 48 Lex is a sleek, chic, and modern boutique hotel. However, what impressed me most, was the customer service.
This outstanding customer service is be... | 5 | null |
The highlight of our trip
After spending a week in the big smoke of NYC, coming to The Jefferson DC was a complete breathe of fresh air. We were greeted with the insane heat of 38 degrees and and the friendliest staff we've come across any where in the world. Our room was incredible, two double beds - perfect for a mot... | 5 | null |
Decent place, but why 4 Diamond?
Hotel was clean, but dated. Staff was friendly, but amenities do not deserve four diamonds, and its not "downtown", but a $10 cab fare from downtown. Had it not been paid for thru Hotwire, would not have chosen this hotel...will not stay again. | 3 | null |
Good option in South Manhattan
We stayed 4 nights in this hotel and enjoyed the quite spacious and nice room we had on 4th floor over viewing the swimming pool. The bed especially was very comfortable and the rain shower is also very enjoyable.
The staff has been surprisingly kind for this "kinda sorta trendy" venue wh... | 4 | null |
Beautiful and attentive, but slightly overpriced
The lobby and hotel are beautiful, the staff attentive, and the food from the hotel is spot on. The room and bed were cozy, and the shower was amazing. The valet was effortless, and the concierge was very helpful. I would suggest that every expense from the hotel was abo... | 4 | null |
Needs some improvements
This hotel is in a great location as everyone else has mentioned.....it all went downhill from there..... The room was a little on the dingy side and lacked any type of personality. We had no way of adjusting the room temp. Also, our tv remote was missing...called the front desk who transferred ... | 2 | null |
Great location and value for the money
While we stayed at the Palmer when in Chicago last year, couldn't get a good deal so looked elsewhere this year for our weekend getaway. Prices on all the hotels for Father's Day weekend were high so used Priceline for the first time and got the Club Quarters Central Loop for a ve... | 4 | null |
Disappointing small, dark rooms and hit and miss service
Had quite a disappointing 6-night stay at this Fairmont property and would probably not recommend this hotel to anyone looking for a smooth, enjoyable 5* experience.
Although staff seemed generally well intentioned, there were way too many hiccups in the service... | 2 | null |
If you expect a ride home from Safeco from a night game, do not stay here.
My main reason for booking a room with Hotel Nexus was they advertised shuttle to and from a game. I live in Bellingham, WA and don't like having to drive home afterwards nor the $200+ cost of hotels closer to Safeco. After inquiring three times... | 2 | null |
Living off a legacy
Among the two grand legacy hotels atop SF's Nob Hill the Mark Hopkins promised to be a treat. It wasn't.
The service levels at the front desk, the concierge and at the entrance were uninspired. Rather than a staff that is determined to please their guests, I found a staff that was focused on rules ... | 2 | null |
TERRIBLE ....WORST THAN TERRIBLE...EXPENSIVE AND FILTHY
This hotel is old, needs cleaning, remodeling...Lobby furniture is so dirty, nasty, and filthy.
Inside rooms are outdated, carpet old, filthy beds, awful bathrooms with broken tiles...the smell was unreal. I opened the window and Oh my God..I did not know which sm... | 1 | null |
Remodeled but not Improved...Hilton Honors-No Benefits Here!
I have stayed at this property over 250 times. Over the years the property had become run down and I stopped staying there. I returned because the property was remodeled. The property is much improved unfortunately, the staff has actually gotten worse.
Even ... | 1 | null |
Will return
I accompanied my husband on a business trip of his. I loved this hotel. There's not one thing to complain about. Hotel was beautiful, walking distance to Riverwalk, mall and Market Square. Convienience store and drug store close by. The most impressive, though, was the personal attention given by the staff,... | 5 | null |
ok
The hotel's location is excellent, only two minutes from Broadway and Times Square, however, the room was not very clean, I asked for non smoking and could smell cigarrettes all the time and the breakfast (althought free) did not have many food options. It is very well located, but also little bit overpriced for the... | 3 | null |
completely amazing
i loved this hotel, the entrance lobby was just out of this world, a nice greeting and our room was a nice size with a nice view of the Hudson river, room was cleaned daily and was in a perfect location to everything, 5 minutes walk to statue of liberty and times square.... If you stay here you have ... | 5 | null |
Old building, sketchy area
Near some sketchy areas, be careful what direction you walk! Stay away from the Tenderloin neighborhood! The lobby is old in a good charming way, the rooms are old in a bad overdue for remodeling sort of way. The WiFi internet is really spotty and hardly usable except in the lobby. The TV in ... | 2 | null |
Hotel just about 3 star, a pity because the staff try to help.
The Opal is a three star hotel so we did not expect too much from it. It was ok - but only just.
The hotel frontage is tired and plain, but the lobby is very pretty with nice welcoming decoration throughout. We arrived to find the outer door was secured aga... | 3 | null |
First impressions :(
Recommend: No
Stayed 2 nights in July
First the good:
- Location - Lombard Street and the surrounding area is really nice, full of bars and restaurants as well as seemingly being a safe area; reminded me
Now the bad...
- Room: old and dusty ... wasn't impressed
- Bed: clean sheets/pillows so no c... | 1 | null |
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