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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Do not stay at the Raffaello
This hotel is a "dump". Rooms are designed like hotel rooms from 50-60 years ago. Everything is worn out; except the TV. Carpet had a huge wet area. Bedroom lighting was broken. Bathroom is so small that a person can hardly move in it without being hit by the door. Walls have no soundproofi... | 1 | null |
Not a great location but good
Nice hotel that "did the job". We had a one night layover in Chicago and we stayed her. It is approx 20mins walk from central shopping areas/nightlife areas. The hotel is nice and staff very friendly. There was a problem with out booking but we proceeded anyway to check in and staff acccom... | 3 | null |
san duegi trip
staff needed to keep looking up prices, had t ask to see room first, had to ask about discounts, had to ask about extras's | 3 | null |
A traditional oasis
I enjoyed my two night stay in the Topaz (I was on business in DC). It’s well located (although a little walk from the subway) in an old style street. The hotel itself is tastefully decorated. The rooms are spacious and sympathetically laid out. Don't be put off by the somewhat small reception area ... | 4 | null |
Front desk staff was nice during my 12am check-in! But very loud street noise
I arrived late from a delayed flight. The from desk employee , African American, was very nice. I was suprised that the valet attendant was also,there. When I arrived at my room, the light switch did not work. There is mold in he bathroom on ... | 2 | null |
very nice
We stayed here for one night and thought our room was very nice. our room was clean. the person who came to our room to help us with our Tv said they were in the process of redoing the rooms. Our room had new wallpaper and it looked like it had fairly new carpeting. they also said it was getting new furniture... | 5 | null |
Great business hotel
Had an overnight business trip to LA. This hotel was very cushy and comfy. I was put up on the Presidential floors (16 and 17) which included a happy hour, some snacks, a breakfast, free usage of printer to print boarding cards, a free press of my clothes and som other perks. They even included a r... | 5 | null |
Time to renovate the old building
I really hate to say negative things about this historic Philadelphia building. The location and the staff are both great, and, architecturally, it's nice to look at and explore.
But I just won't stay here anymore. Perhaps others agree, which is why I can get it for $80 on Priceline.
I... | 2 | null |
I'm hungry
Need a restaurant that offers more than Italian food. A deli would be great as when we are there we need toeat and run to classes or we came in late at night and are hungry.
No outside dining place close either. | 4 | null |
Nice hotel close to Camden Yards
We stayed at the Hilton for 3 nights in September and were very pleased with our stay. We happened to be there when the Orioles were out of town so the area was quieter than I'm guessing it is when they are in town. It's directly next to Camden Yards though, which means there's lots of ... | 4 | null |
DO NOT STAY HERE!! GROSS BED BUGS & RUDE STAFF
PLEASE READ THIS BEFORE BOOKING YOUR STAY AT THIS HOTEL.
When booking our reservation, we were suckered into the 150 dollar credit they were offering for a 2 night or more stay.
Customer service is unreal. Not in a good way. When we got checked in the front desk girl was ... | 1 | null |
Modern Feel
When on a business trip, I have very little influence as to where my company boards me at. I was very pleasantly surprised by their choice with the Courtyard San Antonio. I am glad I had the GPS working, since I would of driven by it several times. The entrance is really quite small with a drive in which ma... | 4 | null |
Good breakfast and confortable rooms, but...
the hotel had very low tempreature in the corridors and all common areas. Also, it was under renovation which made us breath some solvents. The staff was very friendly. The location was perfect to go to the best restaurants and club nearby, at walking distance. The beds were... | 3 | null |
Stealthy ... Aunt Edna
I tried writing this review a month ago, but computer problems ended up killing a lengthy description that I'll try to recreate. I stayed here for two nights for business during the first week of April 2012. This hotel is a great value ... $200 (AAA rate) for a huge room in the heart of the Distr... | 3 | null |
Hotel Giraffe New York
Fabulous hotel, lovely comfortable spotlessly clean rooms. Added extras which make your holiday special are things like coffee, tea, juice, biscuits and fruits available all day plus continental breakfast and cheese and wine at night. You can also use a computer and printer which is really useful... | 5 | null |
Happy with Hotel Max
We checked into Hotel Max after being scammed by a limo company who sent two cars to pick us up at the airport and charged us for both cars. When I made reservations at Hotel Max I asked if the corner room on the 10th floor was available. I was told it was and we would get it. But then when we chec... | 1 | null |
Service is questionable plus crazy service charges - BEWARE!
I just stayed 10 nights at the W Union Square and u can't beat it for location. The restaurants nearby are fantastic and open till late and the proximity to convenience stores and shops are just a stone's throw away. BUT and there are a few BUTS, the service ... | 2 | null |
The worst hotel ever
We live in NY and travel a lot. So staying in a hotel is very habitual for us. We saw good, great and bad ones. This is our worst experience. We had to stay there because our meeting was arranged in this hotel, but we promissed ourselves that nothing that has name Westin will ever appear on our int... | 1 | null |
not recommended
Noisy room, located near elevators. Constant 'whirring' sounds, elevator doors clunking.
Cigarette burns on carpet in room. I thought it was a non-smoking hotel.
Front desk lost my reservation. I requested a handicap shower. Didn't get it. Maybe I should have brought a Doctor's note.
When I return to my... | 1 | null |
Business Trip to Houston
Rizwan, Henry, Julier, and the overall entire staff were AWESOME! They provided exceptional care and service. I lost my phone before arriving to Houston, and I had a new phone shipped to the Crowne Plaza hotel. The manager, Rizwan, personally took responsibility of making sure I got my new phon... | 5 | null |
great location, but not-so-great service
I've stayed here three times on government-related business, and it's hard to look a gift horse in the mouth, but next time I'll ask to be lodged elsewhere. You can't beat the location: it's across the street from DC's best bookstore (Kramerbooks), and dead-center for dining and... | 3 | null |
Nice rooms; pricey restaurant
This was the 2nd time I've stayed at the Westin Park Central; it has great meeting rooms and staff and very comfortable bedrooms for attending conferences. For regular meals you'll need to think about trying the cafe in the building next door, or perhaps the Benihana restaurant across the ... | 4 | null |
Poor Freeway Motel
I'm a Marriott fan but this place is very, very noisy with the freeway right next to the property.
I will not get into talking about the food here!
I've stupidly stayed here too many times on business - never again - there is construction work here this weekend - constant pounding - I wasn't informed... | 1 | null |
Scary Place
I requested two beds, got one. I question the staff and was told "to bad! its all we have and you can leave". This is more of an apartment than a hotel with lots of people living there. There were parties all night and again, we were told that there is not much we can do. The room was small, the TV would no... | 1 | null |
No hot water
Got in the shower this morning to find no hot water. Taking a shower with no hot water does not go,over well with me. Plus, there was a leak in the bathroom ceiling and the drain was plugged so you ended up with backed water in your shower. Overall, I am not impressed at all. | 1 | null |
Steer Clear and Stay Elsewhere
The negative reviews on here aren't lying. The building itself is beautiful; it's old, historical, and the exterior is a sight to see. However, it's the interior and guest rooms that aren't worth the price.
The lobby tries to look classy, but it's more of an "old" classy, like it was onc... | 2 | null |
"Look mom, M&M World!"
We usually stay at the Beacon on the UWS, but this time we had points to stay at a Hilton property so we tried the Doubletree Guest Suites instead. Despite the constant stream of people 24/7 outside below, the suite on the 8th floor was a relatively quiet haven from the bustle below. My kids love... | 4 | null |
Horrible... not what was expected
We planned an extra stop on our vacation, and spent an extra 200- after parking ... So that our son could celebrate his birthday, today! We thought. Indoor pool- check, fitness center- check, close to aquarium,- check, and always great service and beds right? WRONG. The indoor pool app... | 2 | null |
Convenient and Efficient
We were in Boston for the Boston Marathon. After landing at the airport, a call was placed for shuttle service to the hotel. They were there within 5-min. We arrived mid-morning so our bags were tagged and stowed in a locked storage room. A request was put in for a room with a city view. The T ... | 4 | null |
Unique Hotel like a designer cloth
Our family stayed in the 2 bedroom suite and feel like home. We are excited to see the decor of the room ( except the extra bedroom is a bit stingy). Everything in the room is with good taste. The location is good and we love the privatecy ( there is noman show up because there is no ... | 4 | null |
Memorial Day weekend
Visited with my wife and mom.
Great location on Broadway, near all the shows. Doormen were friendly and helpful. Lobby on the 7th floor was cool and room was nice.
All around good trip | 4 | null |
worst hotel I have stayed in
PROBABLY THE WORST HOTEL I HAVE STAYED IN. great location but the hotel rooms are filthy the heating unit was rusty and falling to bits, when we opened the panel to the controls it was filled with dust.dust and rubbish behind all the furniture.black mould around the top of the sink,rust in ... | 2 | null |
Disappointing
I stayed at the hotel for 5 nights in mid-March and was so disappointed with everything. The room was small, the carpets in the looby were smelly, no bathtub in the washroom and view of brick walls from the windows. Not even free internet which even the cheapest hotels offer these days. It costs $10/day t... | 1 | null |
Excellent hotel, excellent service
We chose this hotel because we needed a Marriott and wanted to be able to walk to the convention center to attend Heroes Con. We had a great experience and would definitely choose this hotel again.
They have on-site parking and offer valet service for it. The desk clerks were efficien... | 5 | null |
Bad Area & Dated Hotel
We were out in Ohio for a family doing, and we were supposed to stay out here for two nights, but due to this hotel I opted to make it one night and drive home throughout the night to Chicago. The air conditioner worked poorly, was loud, the beds were hard, very few towels, noticed that the other... | 1 | null |
Inexpensive and Clean
Recently stayed here for business trip to San Diego. It was very well-priced - about $60 per night - and was clean. Plenty of parking right in front of my room any time of the day. Quiet, was able to get work done during the day and at night. Sat at the pool with my laptop, which was a nice treat.... | 4 | null |
Amazing view, decent room, average service
Practical area for visiting downtown NYC. Walking distance WTC memorial, TriBeCa, Soho. Felt like a business hotel. Rooms comfortable but nothing extraordinary. 1/2 block to subway station chambers.
The view was breathtaking. Nice exercise room and pool. | 3 | null |
Great service and location but old tiny rooms detract from stay
Handlery is in a great central location to anything in San Francisco City. We found the staff very obliging and helpful. The grill next door with an internal access was a great venue for quality meals.
It is an old style hotel with small rooms with minimal... | 3 | null |
Awesome hotel and stafff
New, great hotel! I enjoyed my stay very much! Everyone was nice and helpful! The food was great and we were still close enough to everything we wanted to dol. We stayed here to go to the race. We came down on a Friday night and stayed until Sunday. We loved the noon check out time since the ra... | 5 | null |
Didn't Sleep
This was my first time at this hotel. I had heard great things about the hotel so thought i would try it. To get directly to the problem, the noise level in the rooms is terrible. I was given a room on the 25th floor just below the roof top nightclub. I discovered after midnight that the noise from the mus... | 1 | null |
Management want to rip off stranded guests
Re-posting after management got my initial post removed from trip advisor for no apparent reason.
I am never staying in this hotel or another Holiday Inn again,
So i had to stay there during Sandy..... being in wall street when the hurricane hit i checked into the first hotel ... | 1 | null |
Disappointing experience in multiple ways
This hotel is definitely well located for the business traveler, but so are the other 25 hotels within a 4 block radius. This means that to stand out, a hotel like this would have to be firing on all cylinders to give you a satisfactory experience, but this was not the case for... | 2 | null |
Historic hotel which could be more
We had checked into the junior suite the for a night during the week of 3-19-12 and were given a room on the 6th floor. We were initially told that all junior suite rooms on the 6th floor were facing either the park or given the city view however this is not true, you need to ask. Our... | 2 | null |
Photoshopped rooms?
We booked a room with two double beds described as for four persons. Once we saw it on web site, it seemed like a comfortable room just spacious enough for our group. Ultimately, we had an impresion (and still do) that photos have been photoshoped. No way that room fulfilles criteria that can serve ... | 2 | null |
Impersonal hotel.
Stayed one night at this huge Times Square hotel with my family for a treat that turned in to a disaster.The room was nothing to get excited about and the bathroom was small and tired.We had an indecent in the terrible elevators where my daughter hurt her arm badly after the doors closed with her in b... | 1 | null |
Very poor service
The check-in clerk refused to accept my MasterCard debit card; claiming that they would not be able to locate me should the charge be subsequently rejected by MasterCard. The room was extremely noisy, with aiport, traffic, and noise from other guest rooms clearly audible in the room. I was unable to c... | 1 | null |
Home Sweet Home!
What a great place to stay! Nice, clean, spacious rooms and very pleasant staff. The two complimentary meals are adequate and tea and coffee are available day and night. Great location right next door to the best church in the world - BONUS! | 5 | null |
Disappointed
Great staff and location are the only positives about this Hotel
We stayed at the executive level and were very disappointed. The room was not even acceptable at lower levels; especially for a luxury brand like Hilton. Room was small, bathroom was tiny, shower plate was missing, windows were dirty, and air... | 3 | null |
Horrendous stay and hotel.
I am astounded that a person could actually say that this place has a “Phenomenal ambience." Worst hotel ever. If I could give it 0 stars I would. Bed bugs, disgusting tiny rooms, horrible rude staff and long waits to check in. The bellman actually stormed into my room (despite my objections)... | 1 | null |
Super 8 Castleton, IN (northeast Indianapolis)
The worst Super 8 we have ever stayed at. Easy to find just off 82nd Street exit of I-69; northeast Indianapolis. We made reservation 7 weeks in advance. Got there about 8 PM and our room of 2 queens was sold out. They upgraded us to a King Suite for the same price as 2 qu... | 2 | null |
Musty Room
Checked in on a Sunday Night. The Hotel is old in appearance. The Elevators have not been cleaned, or painted for some time. The room had old, dated carpet and the walls had texture that was common in the mid 80's. The room had a musty order that actually caused me to feel sick. I’m a frequent business trave... | 1 | null |
Not a Hotel for Normal People
To all you normal people with a normal budget this hotel is not for you. I'm a contractor in Afghanistan for the US Military and wanted to splurge on my wife for her 25th birthday since I would not be home. So I did and got her and her friends a $300 room. My wife went to dinner and later ... | 1 | null |
Central city location
we booked this site due to its 4 diamond rating and its locaton next to the ballpark and easy access to downtown and inner harbor area. Although service was not reflective of a 4 diamond hotel, it was merely adequate. Upon arrival as a Hilton honors Gold member, I did not receive a free room upgra... | 4 | null |
Beauty over looking Union Square
Had a great stay as always when staying at a Starwood property (which we will now exclusively be staying at).
I was very impressed with the perfect location. The original building was built in 1904 so be aware that if you will be taken back in time. It has a charm and historic feel whi... | 4 | null |
Will NOT stay again! Gross & dirty & smelly
I stayed the nite of Feb 12th as I had an early flight the next morning. Since I had stayed at LaQuinta Inns before, I felt it was a safe bet plus they have a Rewards program. Thank goodness I had stayed at others before this one because if it was reversed, I would not stay a... | 1 | null |
Hotel Night Fright
Horrible experience didn't stay. Afraid to get in the bed.
Hotel was located inconveniently located 20 minutes from the airport. First impression: Outside was not attractive, under construction, no landscaping and hotel representative had multiple face piercings, Opened door to room to see filth arou... | 1 | null |
Close to the airport, but not an airport hotel
Room was clean and comfortable - on par with other similarly priced hotel. The location is the most interesting thing to review here. The "silver line" (an electric/diesel hybrid bus with inbound parts on a dedicated path rather than surface street) is right behind the hot... | 3 | null |
A Sheraton below Sheraton Standards
I stayed in this Sheraton for a week recently, and found that it fell below the normal Sheraton standards. Here is a list of its inadequacies:
1. There is no safe in guest room for storage of valuables;
2. There is not a swimming pool;
3. There is not a convenient self-parking spa... | 2 | null |
Great location, some improvements needed
As we consistently experience, the CopleyPlace Marriott is staffed with friendly and helpful folks, the rooms ate clean and nicely updated, and the location is well chosen. That being said, we experienced some oddities in our room.
We arrived early and were offered the option o... | 3 | null |
Pass on Seal Rock Inn
It is too bad this hotel has become somewhat on the dumpy side. Location is great and they have remodeled the bathrooms in a nice stone tile but then it is downhill from there. Rooms have a musty smell. Furniture, beds, and carpets (stained) are worn and outdated. Housekeeping was poor. Behind bed... | 2 | null |
Needs to be Managed much better
My wife and I stayed in this hotel for seven days in the middle of December 2012 from Sunday to Sunday. From the airport transportation I made reserved through the hotel to the room doors that did not lock to the PPV movie system that did not work this hotel is a mess.
I received an emai... | 2 | null |
Run-down; lack of attention to details
Although I'm a gold-level Starwood member, my request for a king-sized bed in my reservation was not going to be honored since they had only disabled rooms available. We accepted the room that was equipped for disabled people, only to find that the floor was dirty, the lamps weren... | 2 | null |
Huge Disappointment
We stayed here before - but it has been 6+ years. Obviously, they have done no maintenance in those 6+ years. The first room they assigned us stunk (smoke?) and the AC unit was dripping on the floor. We were given another room. That room also stunk. These are non-smoking rooms?!! The window had a la... | 1 | null |
Traditional NY hotel in a good location
Traditional NY hotel - quite old but been refurbished. Great location in Tribeca near the World Trade Centre site. Plenty of cafes and restaurants nearby and and there's a subway right outside the hotel. We had an 'odd' loft room which was very narrow with stairs up to a double b... | 4 | null |
Not so much...
Despite the claims on their Web site, there is no WiFi in the rooms - only ethernet and that is unreliable. Staff are barely cordial - not overtly rude, just to the point where you know you are not being treated well, but can't complain because there is no particular stand out behavior you can point to. ... | 2 | null |
Gem of a hotel
What a gem of a little hotel. Great location on East 29th street, very pleasant staff, comfortable beds, and immaculately clean. The lobby is welcomming and the doorman/porter extremely friendly. Free WiFi in the rooms and lobby. No noise from the street nor from the halls. Good restaurants nearby for br... | 5 | null |
Good value choice near the airport; better than the other airport Marriott Courtyard
I have stayed at both of the Marriott Courtyard hotels near the San Antonio airport. The one near North Star Mall is a better location and the better of the two hotels.
Reception staff are friendly and helpful. Parking is convenient an... | 3 | null |
Bit more upmarket than I'm used to
I stayed here for 3 nights on a business trip, and I'm so glad the company 'forced' me to stay here. Great rooms, friendly staff and a short walk from the bar-based delights of downtown. Parking is pricey at $28 per day and the food in the sport bar, High Velocity is nothing to write ... | 4 | null |
Adequate rooms, terrible customer service!
I stayed at the Four Points from February 6th through 9th 2012. My experience is based off of business travel so although the location was great, I booked the room for the added perks of breakfast and internet included in my room rate through my corporate travel company.
I tr... | 2 | null |
DIRE NEED OF A FACE LIFT!!
Desk clerk, Rocky was friendly & helpful. Even coming to my aid when I couldn't get the heater to work. He was able to.
But the room itself was in need of a good cleaning.No furniture is moved when vacuumed, the edges of the whole room was dirty. Bedspread & blanket, stained, dirty & in need... | 2 | null |
Great hotel, excellent location
We stayed at the Westin Market Street for 2 nights. We had a suite which was bright and spacious - very comfortable with lots of windows and great views. Check-in was great and the room was cleaned well. Concierge was ok but I found the breakfast a little disappointing - I would have exp... | 4 | null |
Never again!
I had poor service from the time I checked in. Front desk staff were confusing about parking. Internet service was slow and they were rude when I complained. At 10 p.m. they sent a lady to check in my room by mistake! She kept trying to get in so I answered the door and she showed me the card where they ha... | 1 | null |
Great for family stay
Great location, friendly and helpful staff, spacious room, nice amenities. Best thing for us was having dinner available at the end of our day (M-Th), thus saving time, money and the hassle of finding a restaurant for dinner. It was perfect for our family. | 4 | null |
Great location in San Francisco
Great renovation from all aspects. Welcoming atmosphere. Great wine bar in the lobby. Our room was on the 25th floor with a great view of Coit Tower and the bay. The layout of the room was unique and cozy. Location was on the fringe of Chinatown and North Beach. (However, the Financial D... | 4 | null |
a BIG disappointment
We arrived late in evening AC unit did not work. We reported in the next day they said they would fix it= nothing fix that day reported it that evening no one to fix it wait until morning so reported it again..3 days to fix AC. Also a poop stain in bath tub and saw a bug of some kind..a great locat... | 2 | null |
Disappointed by sharp practices
We stayed at this hotel from the 25th of October 2012 and were scheduled to leave on the 31st.
When we arrived, the room was very small and somewhat dated, however, we were not planning on spending much time there so no real problem. The sink was broken, which was repaired within 20 minu... | 2 | null |
Worst Courtyard I have ever been at
Wireless internet speed is 10.3KB/sec.
Bottled water in your room or free breakfast with your room? FORGET ABOUT IT.
A bottle of water is in the room, then you realize there is a small typwritten piece of paper in front of the bottle that says $3.25 each. Breakfast buffet is also qui... | 2 | null |
A disappointment...
If you have been to New York before you will know that most Manhattan hotels are usually old and overpriced but I had stayed in this hotel when it was part of the Radisson chain and it was a pleasant experience.
In this visit I can understand why they've pulled out. I stayed in one of the larger roo... | 2 | null |
Ok
The cabins and the view are very nice. However, this time I got a cabin with not perfect cleanliness. There were footprints and hair in the shower. Additionally, next day I had some bites at my leg. I do not know if these were bed bug bites and if I got them in yotel, because I could have also gotten them somewhere ... | 3 | null |
Horrible hotel! Don't stay here!
If there's a 0 star rating, I'd check it for this hotel.
I booked a room here through hotwire.com during hurricane Sandy. I showed up at 11 AM at the hotel and was informed by the hotel staff that my room is not ready, and that I should check my luggage with the bell desk and come back ... | 1 | null |
Great Location, Reasonably priced
I went to Austin for a trade show at the nearby convention center and stayed at the Radisson while in town. The hotel is nicely decorated, clean, rooms are small but comfortable. The price was very reasonable, but we did get a preferred rate because of the trade show. You can walk anyw... | 4 | null |
Great location but that's it
I couldn't have asked for a better location and price, but those were the only good things about this hotel. We stayed for only one night so we didn't really care too much at first about the appearance of the hotel, as long as it was clean. The sheets did appear to be clean, however, the ne... | 2 | null |
ROOMS ARE TOO SMALL!!!! NOT A 4 STAR HOTEL!!
Room was so small that I didn't have space for my bag. The TV was literally at the foot of my bed. the "desk chair" wouldn't even fit underneath the desk! I had no bath tub. | 2 | null |
Not up to Westin standards
I stayed at the Westin Georgetown for two nights and then the Westin Washington DC for one night. The Westin Georgetown was 5 stars--the Westin Washington DC is one star. I was on the SPG Preferred Member floor given my status and found the property to be old, dark and run down. It is not up ... | 1 | null |
making it look easy
i've stayed at the mercer many times, but never thought to write a review. reason being, mercer is the kind of hotel where everything is there for you, but everything is so subtly done, so expert, you never notice.
the location is great for anything downtown, the service is always top notch, the ro... | 5 | null |
Ahhhmazing American Girl Doll Package
Just returned home from an overnight stay with my daughter for an American Girl weekend. We booked the AG package and from the moment we arrived until the time we left, we were in heavan. Jonathan Roby the Room Specialist was awesome and upgraded us to a suite which was totally not... | 5 | null |
One of the Dirtiest Hotels Ever
PCR Plat. In town 1 night for business in August. This was a quick trip to CLT Area and this hotel was in the area I needed to be in, I was hoping that it was new. The exterior and lobby are clean and well maintained, but that is where it ends.
As a Plat Member I was hoping for an upgrad... | 1 | null |
It works; just about
The common parts of the hotel (lobby, bars, etc) have been refurbished and were attractive and comfortable. The reception staff are helpful. But, I had specifically asked for a room with a kingsize bed when I had booked over a month in advance and they were unable to accommodate this. They also fai... | 3 | null |
If you like being in a cave with no service, then this is the place for you
As a business traveller, this hotel lacks some very basic items. The internet signal did not work in my room so I had to use the lobby. There is no business center at all in the hotel so you must work in the lobby or bar area. If you need a qui... | 2 | null |
Hotel on the Skids
Sadly, this hotel has hit the skids. We had our wedding reception here 10 years ago so I hate to see this happening. For our wedding night, they gave us the Kabuki Suite, a two-story suite with a large living room upstairs. So for our 10th Anniversary in July, I called to ask for the Kabuki Suite aga... | 1 | null |
Had Reservation, Called to say flight Delayed, No Room at the Inn!
At 7 p.m. found out our flight was late. Called hotel and said hold room (which was prepaid) we will be late. Arrive at 2 a.m. with my daughter and we are informed there were no rooms. Night desk person says it's a common experience at hotel because the... | 2 | null |
Cow Hollow - a not.
The hotel was pretty dilapidated. It was in a reasonable neighborhood - but the hotel was extremely noisy. Additionally we were using two hairdryers with the tv on and we blew a circuit and had to have maintenance come up to turn our power back on. When has that ever happened?!?! | 2 | null |
Ok hotel, give a plus for airport service
We booked a Park, Sleep, & Go rate through the hotel website and ended up with what had to be one of the tiniest two-queen rooms around for our family of four for $175 with tax. We were put in the back group of rooms, which had to be the oldest on the property. They were renova... | 3 | null |
Excellent hotel for a destination wedding
Our son and daughter-in-law held their wedding reception at the Phoenix Park Hotel on February 4, and from the month prior to our arrival until our departure, everything went without a hitch. Tracy Zahn worked with us to plan the perfect rehearsal dinner over the phone and via ... | 5 | null |
Outdated but good location
The rooms here are outdated and felt musty to me. We stayed here because we were attending a conference in the hotel. They charged me $ for a package I had delivered which I have never encountered before at any hotel. The location is amazing and that is the big plus to this hotel. It was expe... | 3 | null |
Great hotel for air travelers
We spent one night here before a 6:15 am flight back to the East Coast. It was wonderful. Room was very nice, quiet and comfortable. The best thing was the on-site restaurant, which meant we did not have to drive anywhere but could have an early dinner and get to bed early. The good was qu... | 5 | null |
Never Again..at any Day's Inn
We picked this hotel because we were attending a conference being held there. We showed up late at night and were given a room. As soon as we walked in the smell hit us.They told us the pool was closed but would probaby open the next day. The room stunk, there were stains everywhere and th... | 1 | null |
Disappointing room, barely worth the value price
We only stayed one night but that was enough. Lovely initial impressions from the lobby...but the check in did take longer than it should have...staff/process seems to move very slowly. However I thought the place would be palatial because of the fabulous lobby but was v... | 2 | null |
New Upscale Decor Astounds!
Everywhere I looked in the newly rennovated Mark was a amazing! I've stayed at The Mark for years as it's location can't be beaten ,but the new Mark will hold my loyalty even more. The rooms are great but the restaurant is wonderful morning, noon and night. It's just a great place for busine... | 5 | null |
Room is very nice, but....
I really like the Renaissance brand. They have great hotel rooms and amentities. This hotel was no different. And the walk in shower with rain forrest shower head...WOW! Awesome!
The staff was very professional and very nice. Check in/Check out was excellent. Shuttle bus was timely and driver... | 3 | null |
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