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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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We were pleased with our stay
We were very pleased with our stay. Front desk staff were very courteous and helpful. Did not run into any rudeness as other reviewers seem to have. Yes, they are undergoing some renovation I supposed to the front of the hotel, so there is scafolding out front, but it's the same way with h... | 4 | null |
Good location, attention to detail in rooms no so good
This hotel is in a great location for access to Broadway and Times Square and the shopping district on 5th avenue, even not too far to walk to Macy's in the other direction. It is a very large and busy hotel, processing a lot of people. In this sense there is not m... | 2 | null |
Real deal
Best beds ever in a hotel. Location is very good. Bar was expensive but i would stay here again happily. | 4 | null |
Homeless people would not even stay here.
Bathroom floor was sticky, Bed was filled with cat hair, door was broken and room was extremely small and smelt like vomit. Do yourself a favor and pay extra to stay at the Sheraton. Although, it is a little more expensive to stay at the Sheraton Universal, it evens out by usin... | 1 | null |
Expectation Management
Other reviews mention that the rooms are small; it's hard to get an appreciation for just how small they are until you see them. The bedroom was about 6' x 8', or just slightly larger than a double bed. As long as that is what you're expecting, then you'll be prepared to enjoy your stay.
The serv... | 4 | null |
Doesn't compare to the James Hotel
I originally wanted to stay at the James Hotel, but it was booked. I was pretty disappointed with Hotel Felix. It was more expensive than the James Hotel, the hotel lobby and restaurant were both disappointing, and the rooms were tiny. The hotel does not have a concierge and all but o... | 2 | null |
Great Restaurant Experience
The lower restaurant at the Sheraton Brookhollow has great food and sizable portions. They have great service that I can attest to: My server Dee was nice enough to return my keys to the front desk after I left them laying on my table. Thanks so much, Dee! | 5 | null |
Great hotel and location
We booked this following the recommendations on here. I was overwhelmed with the choice in San Francisco, and have never visited there before.
It was a brilliant choice! We loved it! Stop looking and just book here, you won't be disappointed. A very warm and friendly place.
Although people advi... | 5 | null |
Valet employees STEAL from cars!!!
I stayed at the hotel and it was nice but one of the valet employees stole my iphone from my truck, I left it in there over night and in the morning when I went to get it the whole valet team denied any wrong doing. I spoke with the man who took my truck that night and he lied to my f... | 1 | null |
Rooms smelled like smoke
The staff was very friendly and accomodating. They changed our room twice but they both smelled like smoke. Rooms were older, tvs were small. We did not feel comfortable there and decided to change hotels. | 2 | null |
How Bad Can It Get!
I had never stayed at a MicroTel before and never will again. The male front desk clerk never acknowledge me and was too busy telling his co-worker how much he was stressed. He left leaving me to wait until his female co-worker could help me. She was very friendly and pleasant to deal with. The room... | 1 | null |
Thought it was a good place, not so
I checked Tripadvisor for a good Denver hotel and this one ranked very high. However, the room was a dissapointment, the toilet ran all night and the AC unit was very noisy which made
it hard to sleep. I was told I would be credited on my price and still haven't been. I then went to ... | 3 | null |
Check your credit card bill
I stay at this property regularly and like it very much. However, for the third time in two years I have been charged the wrong amount on a reservation. When contacting the hotel and Starwood they see the mistake, but getting my $600 overcharge credited back to my card has been an unacceptab... | 2 | null |
Only reason they got average is because staff is nice
The room they gave us initially was facing the wall of another building. The decor is awful, looks old, and give you a feeling of dirt. I would not have been able to sleep in that room to begin with and to top it all off, when we came back in the afternoon, it stunk... | 3 | null |
Subpar hotel, terrible service
Terrible, terrible service. After waiting over 30 minutes in line to check in to the room, we arrived at our room. When our luggage had not been deliverd to our room an hour later, despite being told 3 different times that it was on its way, we decided to go to the desk to get it ourselve... | 2 | null |
Disappointing Stay for what we thought was going to be special hotel....
I stayed in this Thompson Hotel from 2nd Feb. to the 7th Feb. 2012 and we were very disappointed to say the least. We are regular visitors to Manhattan as I have family there and decided to head downtown as we normally stay in midtown. So we choos... | 2 | null |
Central and nice
The hotel is directly in the city center and there are many things in walking distance. We have been there May 5th, so there was a big Mexican party and this was fun.
The staff was in general very friendly and we got a good restaurant recommendation. The rooms are ok, clean, but not the newest fashion... | 4 | null |
Home away from home....
Remarkable-- a serendipity find in Philly. From the first moment with the front desk staff, the spacious yet comfy room, and included meals-- what a remarkable place. Everyone was helpful, the room had everything for a comfortable stay-- even a ceiling fan- how did they know? The staff was stell... | 5 | null |
Poor quality, bad service
The hotel and its interior did see better times. Room was clean, but carpet was worn out, bathroom faucets were broken. No internet connection in the room - the technician said that it's not hotel's problem as it belongs to a third-party.
Avoid this hotel, you may get much better price/value e... | 2 | null |
Totally average
I was staying at this hotel for a conference that was across the street at the Sheraton. I chose the Hilton instead and regretted that choice. There is nothing wrong with the Hilton, the staff was friendly and the location is good - but it's starting to look a bit rundown and the overall vibe wasn't gre... | 3 | null |
Lovely hotel, but avoid room 630.
We had stayed at the Michelangelo before, and were expecting a nicely appointed, quiet room in a hotel with a great location near the Theater District. To our surprise, the front desk staff assigned us to a room that smelled terribly like mildew, room 630. When the bellman came up with... | 4 | null |
Great Experience at Grand Hyatt
Stayed here for a couple of nights in August: fabulous location, next to Union Square and not too hard of a walk from the Powell St. BART Station. Room was spacious enough and beds comfortable. Front desk very professional. Heard some street noise but don't think that can be avoided down... | 5 | null |
Armless Doormen
I have now stayed at the Essex House under three different owners. One day someone may get it right, and perhaps it will be JW Marriott, but they aren't there yet. I hoarded a large number of points staying weekly at a Marriott Residence Inn over the past years, and I cashed them all in for two nights a... | 3 | null |
Great Hillcrest Location
Sommerset Suites is great for a short or extended stay. The staff is welcoming and friendly, and the rooms are large, clean, and comfortable. Having a full kitchen with dishes/utensils is an extra bonus. The location is excellent for any business or attractions in the uptown or downtown areas. | 4 | null |
very bad place to stay
I will never stay at this hotel again. My company pre-arranged this room for me and I have told them not to use this hotel anymore either. The lamp on the desk had an outlet to plug in laptops and apparently there was not enough power output to work my laptop. I have a normal Dell laptop and I wa... | 1 | null |
Pay for internet
The hotel itself is very beautiful...and the rooms are ok, but average compared to other hotels that are less expensive. King size bed is comfortable. We have. View of 6th Street which was awesome, but the group we were with were on the other side of the hotel which had the view oh I-35 and convention ... | 4 | null |
very nice
This a very nice La quinta the excutive king suite is large. The breakfast is standard la Quinta ok but nothing special. The room is motel clean and staff are very nice. No phone book in room so quests can make dinner reservation so I went down stairs and was told we dont have any and we took them out of the ... | 4 | null |
I cannot move and my back is soooo sore!!!
We stayed here after arriving from Hawaii and driving from LA all in one day. We had three adults and one 13 year old in our group. We were charged and extra $60 for the extra adult. When we arrived we were given a 160 square foot room. We could not even walk around without st... | 2 | null |
Made the right choice.
With so many hotel options in Boston it took a while for us to decide on The Lenox Hotel. The staff starting with Ashely who took our reservastion, the doorman who greated us upon arrival, different staff we passed in the hallways,Kristi (concierge)who gave great restaurant suggestions and ending... | 5 | null |
A fun hotel
The staff are friendly and helpful. Upon check in we received a complimentary upgrade. My daughter received a coloring book with crayons from the front desk at check in as well as a nice bag that proudly displayed the logo of the hotel. Upon request, staff brought a mini-fridge to our room for us at no addi... | 4 | null |
Dirty room
The linen of the beds looked grey and dirty, it was abhorrent.
The top of the bathroom was leaking while somene was taking
a shower in the room upstairs.
The bathroom was partly with fungi points. | 1 | null |
Dark
We didn't have a good experience in this hotel. The room is dark, we barely could see what we had inside of our suitcases. It seemed like we were on a vampire's movie… what was great was the free wifi. Its near the Staples center, but we didnt have much to do on nights near the hotel. I would not reccommend it, it... | 2 | null |
Disgusting.
This hotel was absolutely gross....Booked the hotel online. It stated pets were allowed. Got to the hotel and a sign stated "NO PETS"....I told the lady that it stated online they were allowed..she said "oh, it's a new policy and it wasn't changed online yet"....ok whatever. Walked into the room and it smel... | 1 | null |
Worth considering
This Hotel is adequate. We stayed here for 3 nights in September 2012. It has no in room tea or coffee making facilities. Room was a good size. Bed was only ok. Staff were wonderful and always polite and pleasant. The lobby is lovely and relaxing and they obviously try to make guests stay a positive o... | 3 | null |
Don't Waste Your Money!
Bad hotel! Main lobby and location were very nice so thought we made a good choice - WRONG! 45 min to check in, once we got up to our floor very little light, old dated halls and damaged walls and doors. We opened our room and I was shocked! Mold everywhere, especially in the bathroom - so bad t... | 1 | null |
Clean and Safe but Take Earplugs
We stayed there on a recent weekend. The facility was clean and the staff friendly. Beds were comfortable. There is free high speed interent, which ran slow. The computers in the lobby are reserved for airline personnel only (excpeting printing boarding passes). Breakfast was pretty sta... | 3 | null |
Great location downtown for business or pleasure
Great location downtown for business or pleasure. Very close to business district, Pike's Market, and great shopping. Very friendly and professional staff. Room are clean, very nicely decorated and modern. Hotel has a very nice gym toward the top floor with great views f... | 4 | null |
Avoid at all costs!
I stayed here the weekend of the 75th Anniversary of the Golden Gate Bridge. Check in time is at 3:00pm. The time I actually checked in was at 4:30. The manager is a nice guy, but his staff is horrible! When we got our room key, the maid was outside of our room talking to a friend and co-worker and ... | 1 | null |
Clean and Quiet
Our room was very clean,comfortable, and quiet.
The elevator worked well
There was enough trash bins around to put your trash in
The parking spaces were limited
Food place in the same location for purchase
Breakfast wasn't anything really special, but at least there was hot coffee,juice,milk,muffins and... | 3 | null |
40th Birthday Spoilt by Staff Incompetence
I had a fantastic trip to NY for my 40th birthday but it was somewhat tainted by the experience that we had at this hotel. Even though the hotel is comfortable, the staff were arrogant and rude. They put a hold on my card for all three nights not once but twice (2 x 3 night ho... | 1 | null |
Hotel Hell !!!
Please everyone, if you can read this before you stay at this location, please read. This place is very dirt. Paint peeling off the walls. I had to have someone come and spray my room twice because of bugs and ticks. The bathtub had no stopper so they told me to use a towel to close the whole. And get th... | 1 | null |
exceeded expetations
Service was quick and efficient. Very clean, a must with me. The location is the best at the airport, within walking distance of gate one. No need to walk because the shuttle service is quick and efficient. | 5 | null |
Not "Oh NO" but not "Oh WOW" either
Sort of a European modern hotel, in a location very convenient to LA Live. It was clean, with "techno lighting" which I'm not a fan of. There is a $12 daily fee for "FREE Wifi, water, newspaper (which I never saw), Golds Gym (I didn't like the idea of walking around that neighborhood... | 3 | null |
Nice hotel
The hotel rooms are suites, so you are able to spread out a bit. Breakfast and light dinner w/drinks M-Thur, so even though rooms are a little expensive, if you factor in those two meals it's not too bad. We stay here every year-the property is clean and well kept and we like the location. Close to Broad Rip... | 4 | null |
UT Martin Dance Group
I wanted to share with you what a wonderful experience we had when we visited the hotel last week. We were there for five days and each day we felt catered too. Each question was answered professionally and promptly, beginning, Janiris in reservation, then Massy greeting us as we came into the lob... | 5 | null |
Not a destination hotel, but adequate for a safe place to rest
Stayed here while attending a conference in Jacksonville. Friendly front desk clerks. Clean, quiet, nice variety for breakfast. Room was very clean, quiet, and comfortable. Not a glamorous hotel, but I felt safe there and got the rest I needed between midni... | 4 | null |
On Oasis
My husband and I booked a summer getaway at the Grammercy Park Hotel. We loved everything about it...pulling up to the pretty front, the lobby, our room, the bar and definitely the location. We were all over the city and were so happy to come back to the quiet block in the beautiful Grammercy Park neighborhood... | 5 | null |
Fantastic!
I had never stayed in an Omni hotel before but after this wonderful hotel experience, I will definitetly be putting Omni on my preferred list. Everything was clean, classy design, updated. Gorgeous rooms, turn down service, great wine bar in the lobby. I usually don't like hotel food at all but even their fo... | 5 | null |
Wooden screen door welcome!
Went here with my young family to tour Chicago for some fun. Was greeted by a wood screen door?!?!? This place is old, run down, and has a wood screen door for the entry. The lobby is NOT air conditioned is old and crappy. Crappy location near Union Station and did not feel safe checking my ... | 1 | null |
Call the police .. blood stains on the rug ..
What an awful hotel ! .. To be honest, all you want from a hotel (especially when staying out late the night before) is that it IS CLEAN.
This hotel was not. While checking in, the lady at the front desk was not helpful (had booked a doublebed room, but ended up in a singl... | 1 | null |
We would expect more from this kind of hotel
Reception personnel was freindly and welcoming.
Rooms need an uplift but beds are comfortable.
Breakfast destroyed all our expectations. There was a hygiene issue. The meat served was cold and i got sick from it ( gastro-enteritis ). There was a tray with dried scrambled egg... | 2 | null |
Excellent hotel, poor location
I was booked into this hotel by my company for a large conference held at the convention center. Location was a big issue for me. Overall, my stay at this hotel was excellent, but the location caused the rating to go down. The hotel is stylish, clean, and comfortable. I had an updated roo... | 3 | null |
The best!
Visiting Washington DC with my 17 year old son, I wondered where to stay, I chose here and the hotel has spoilt me (us) for the future. It was wonderful. From opening the doors and walking in, to the delightful and extremely comfortable room, to the superb restaurant, to the brilliant staff, I can't possibly ... | 5 | null |
Big rooms and clean
I will stay again! very nice Hotel, clean and big rooms, the only problem is they did'nt include the internet, but the breakfast is free. | 5 | null |
LUXURY and SERVICE PLUS
WOW..What can I say.. I just spent three days at the Boston Harbor for the Seafood Show. It is an amazing property. Service plus. The concierage knows where to eat, can get you tickets to anything and can hook you up with a car on a Sunday morning when no one is answering their phones. Centrally... | 5 | null |
Impeccable rooms, impeccable service!
We made our reservations with our Amex card and got a free upgrade and USD$300 of credit to use at their restaurants and spa. The rooms are impeccable and divine and the service is second to none. I was thoroughly impressed. | 5 | null |
extended new york holiday
We've just returned from the Christmas atmosphere of New York and our stay at the Distrikt. All previous reviews seem to rate the hotel but not the immediate environment. We loved both. We asked for a room more to the top of the hotel and got the 32nd top floor. Perfect. The room was adequate ... | 5 | null |
Would Not Stay Again
I will start this off by tipping my hat to the staff. They were professional and helpful. After that, down hill. My first room, which I stayed one night was to simply state, disgusting with paint peeling from the walls and ceiling onto the beds. I was afraid to put my luggage anywhere other than th... | 2 | null |
Try harder
Bottom Line Up Front: Poorly designed rooms with a severe lack of attention to detail mixed with a "per device" fee for internet leaves this hotel in the overprice and underdeliver category. Saving grace, location.
This was my second stay at this Hyatt and while the first was forgetable this one actually san... | 2 | null |
Beautiful Hotel in the Theater District
Another great Kimpton property. Our room was beautifully decorated and in perfect repair. It was a nice sized king with a wonderful window seat that was the size of a twin bed. It was fun to perch there for a while and watch the city. The complimentary wine hour in the lobby was ... | 4 | null |
Average Convention Hotel
The location is good if you plan to attend any convention...
The lobby looks good, the rooms not that good...
Room service when there is a convention is always overworked and mistakes are common...
I'm still waiting for them to replace the wrong delivery of my breakfast...
Average everything; n... | 3 | null |
The Inn On Broadway in San Francisco
I really thought we would be staying at great place after reading the reviews of this place. The owners must of been the ones writing the reviews because the reviews were not very truthful. The things wrong were: old place and not very clean, no parking, unsafe neighborhood, the wal... | 2 | null |
Poor Service and absence of leadership
1. My wife and I tried calling room service three times and no one would answer. Also, no menu in the room. Tried to call front desk, no one would answer after calling multiple times.
2. Went to resturant to speak with a Holiday Inn rep to place an order for room service and the i... | 1 | null |
Restless trip!
We stayed here on 1/27/2012 and 1/28/2012. The first night was fine. The room was nicely done and it's a very pretty place. The second night we were blasted out of bed at 2:30 by a tremendously loud party that continued until 4.A.M. We kept thinking it would be over any minute but no such luck. I didn't ... | 2 | null |
Terrific room and service
We always stay at Hampton Inns (as long as there's one where we're going). This one started out exceptionally well when we got upgraded to a suite upon arrival. The staff was extremely friendly, and the location is terrific if you want to be in the part of Charlotte that has a lot of restauran... | 5 | null |
Not A Fan
Just stayed here, and was completely underwhelmed.
The room (they call it a mini suite) was adequate. Small but that is to be expected in a city hotel. However there were so many things wrong I doubt I would stay here again. The bathroom was filthy. The tub was a whirlpool but there was no way I would ever p... | 2 | null |
poor service, sterile rooms
I wouldn't even write a review if they hadn't over charged me for my room, but since I have been making calls all morning to try and get this problem fixed, and while waiting for them to "get back to me," I will warn people that there are much better values out there than this one. This hote... | 1 | null |
PLEASE DO NOT STAY HERE
We had a non smoking room... However our room smelled of smoke. Room was very dirty, bloody washcloth found in the bathroom. The rooms where outdated / warn-out. The bed was not specially nice / warn-out and had some old blankets. The shower was extremely dirty. The toilet was extremely dirty. O... | 1 | null |
3 People, ONE bed.
So, I booked a hotel room at the Warwick Hotel in Seattle, Washington. I got there with my 2 boys around 8:30 at night...they offer a "late" checkin, so I thought we were okay getting there at that time, since I had to work that day and then drive the 2.5 hours down there from Vancouver, BC. We arriv... | 1 | null |
Perfect for our week in New York..
Just back from a week in New York. Booked this as one of the few that did breakfast and so glad we did. Here is my honest opinion..
There were 4 of us in our party, 3 in one room and I had one to myself. Looks nice enough from the outside but nothing overly impressive nor disappointin... | 5 | null |
Charming Hotel in Union Square!
My husband and I were looking for a clean, unique, and budget friendly hotel and Cornell Hotel de France was perfect! It is located right near the cable car stop and only a few blocks from bus and BART transportation (we didn't have a car so this was very convenient for us). It's locatio... | 4 | null |
Modern hotel, good location
First time staying in a Kimpton and couldn't have been happier with the experience. Hotel is in a good location downtown, maybe a block from Inner Harbor and 3 from Camden. Unique building, you have to go up a floor on the elevators to check in. The hotel is only one side of the elevators.
... | 4 | null |
Expensive but (almost) worth it
Stayed at the Hampton Inn Beale St. for one night on 1/11/12 on the way from Chgo to New Orleans. This location is, indeed, perfect for exploring Beale St. (which is right around the corner.) The entrance empties into a circle drive courtyard with numerous colorful flowers and a multi-sp... | 4 | null |
Serious work needed
We stayed here for an extra long weekend. The hotel was a bit hard to find but the location cant be beat. Sadly that and the fact that the staff are pleasant is about the only good thing i can say about this place. Issues included:
-Old slow elevators (and almost no hope of elevator service when the... | 2 | null |
Pretty much perfect!
For first time in NewYork this is a perfect location - close enough to walk to many things and also near bus stops and subway stations. We had a corner king room - very nice, up-to-date, spotlessly clean, good-sized with lovely bathroom. Enjoyed having the fridge and microwave. All staff were frien... | 5 | null |
Hilton Seatac
Rooms are comfortable and clean, location for the airport is great. Parking was $27 a night and cheaper to book your car in at an off airport park for the night and get the hotel shuttle to the airport. Wally park is right next door. The restaurant is nice but pricey. The bar service was very slow. 3 staf... | 3 | null |
Nice stay in DC
Yearly baseball trip with 2 friends-area is easily accessible by metro usually. Nice room, convenient location-very walkable to Adams Morgan. Beds were comfortable, free coffee in the lobby. Nothing to really complain about. Free bottled water. Would absolutely stay there again. | 4 | null |
Nice lobby, old rooms
The hotel was listed as a four star in many places, but was hardly that. The lobby was modern and seemed recently updated, however the rooms were very dated. I had a hard time believing the hotel was a four star. The heating/cooling unit was dirty, as were the curtains around it. The wallpaper in ... | 3 | null |
New Onwer and new management have downgraded the service
I like the view on the Rockefeller Center and I have been staying there regurlarly when I came to New York, and that since 1986. But now there has again been a change in ownership and this hotel, which was known to provide a excellent service, has changed so much... | 3 | null |
Great location, affordable trendy hotel.
This was my third visit to Chicago and I was dying to stay the James. We booked 3 rooms for a bachelorette weekend and found a deal on their website for the last night free. I stayed in the deluxe double room which was a great size for us. The staff was extremely friendly and he... | 4 | null |
Stay away!!!!!
I've seen dumpsters in better shape than this hotel. May want to consider sleeping in your vehicle, as opposed to staying at this hotel. Where do I start?
1) TV was straight out of the 1970's, obviously garbage picked.
2) Bed, Carpeting, walls - never been washed - just disgusting.
Don't waste your time ... | 1 | null |
Excellent staff, excellent views, excellent accomodations
I'm a business traveler and I spend a considerable amount of time in hotels and in the Chicago area and across the country. I am come to truly value the distinct experience I feel when I stay at Hyatt hotels. So when I meet staff members like Jason Jones who go ... | 5 | null |
RECENT TRIP
The overall experience is a postive one.The location is great, there is a wonderful coffee/bar area on the 2 nd floor, serving coffee and juice 24 hours,just what you need when jet lag kicks in and you are wide awake at 2am.
The staff are friendly polite and keen to help.
My only down side was i booked a li... | 4 | null |
dont b fooled...
omg where 2 even start..this is the dumpiest hotel i have ever been in in my entire life..i brought my 3 daughters here 4 a family vacation hoping 4 some relaxing yet entertaining fun..we couldnt relax cus the room was so disgusting we didnt even wanna sleep on the beds let alone use the restroom..ther... | 1 | null |
Exactly what it claims to be
The Pod is exactly what it claims to be.
It's a clean, neat, well located hotel.
Sure the rooms are small but that's made very clear in the photos and the name of the hotel.
They're very comfortable and well equipped.
The staff were all friendly. I had a problem with my safe and iPod dock ... | 4 | null |
Stay Away
I travel extensively and have stayed at the W Hotel many times in the past. Yes the rooms are small but I always liked the hotel. However the last few times I stayed I felt like it was really showing its age and then when I stayed in May the plaster fell off the ceiling next to my bed while I was sleeping. I ... | 2 | null |
Can’t believe how dirty the rooms are
If you like mold, you’ll like this hotel. I booked 3 rooms to attend a weekend wedding. The shower curtains have mold at the bottom, so are the bathroom ceilings. The bath tub has black hair on the side. I guess the cleaning lady forgot to throw them in the trash. The wallpapers ar... | 1 | null |
Great Central Location
Great place to stay. Room was good size with the very comfortable beds. The valet car service is a little high priced but excellent ,quick, and friendly service.The front desk was also very good.
Good central location with all part of San Diego just mins. away. Shopping mall right next door. | 5 | null |
Worse than i expected
I hated this hotel. My room smelled humidity. The air condition is so loud. The area around the hotel is dodgy and far from a subway stop (15 minutes walking). The hotel and the rooms badly need renovation. Old furniture. Comfy bed. The cover and blanket always seemed wet because of the humidity i... | 2 | null |
most overpriced hotel I have stayed at
The hotel is in an excellent location which is probably why it's so expensive. My boyfriend and I travel quite a bit and this was the most expensive hotel per night that I have stayed at (we were there for a wedding on a discount which was still expensive). It was the smallest hot... | 2 | null |
No A/C & No Sleep
Would not recommend this hotel to anyone. The air conditioning throughout the hotel did not work. It seemed like they either were very low staffed or just didn't care about their guests. The a/c in our room was minimal & when we told the hotel it was implied we might not know how to work the thermosta... | 2 | null |
Front Desk and Shuttle Service
We had a 6am flight and wanted to get to the airport by 4 am. The shuttle didn't arrive and we were told twice that it was on the way. The second time the dark haired man behind the desk said that it would be there any minute (4:30 am by now) and a cab pulled up. We assumed that since the... | 2 | null |
One-week stay in Seattle
Convient location, peculiarities of streets in or near the U-district notwithstanding. Convenient free parking a tremendous plus. Staff friendly, helpful. Room itself was adequate, served our purpose. Remarkably quiet a night, despite proximity to a busy street. Would have liked a little day-to... | 4 | null |
Over Rated
You would think this hotel would not be right off the 5 freeway and more towards the ocean but you would be wrong. The parking was atrocious, the rooms marginal (ours was cleaned and brought up to an acceptable cleanliness) but still needed updating for the price. The pool and hot tub area were nice. I did n... | 2 | null |
Horrible Service & Way Overpriced.
Granted we were here during a very busy conference (Dreamforce), however the rates were outrageous. They charged us $519 per night and this hotel at best is a 3 star. The rooms are VERY noisy. I spent most of my nights listening to people cackling downstairs near the outdoor fireplace... | 1 | null |
Great location; poor service and amenities
Hotel St. James is just around the corner from Times Square; and a short walk to Rockefeller Center; you can't beat the location. But the hospitality of the staff was lacking; as were the amenities - no ice, no soda machines, barren (but clean) rooms. For the right price, I'd ... | 2 | null |
Make sure you know...
Massive property, but not impressed. Internet - get ready for fun. There is a guest and public. Guest will not allow Apple products to connect. Front desk said just hit connet a bunch of times and it will eventually work. We tried over 3 days 50 plus times. Shock - It didn't work. The only amazing... | 1 | null |
Great Value
We stayed here to celebrate our 27th wedding anniversary. The front desk was ver kind and efficient. Our room was clean and large. Our only complaint was that the bathroom door wouldn't shut. It overlapped at the top about 1/2 inch. It wasn't a problem for us, but if you were travelling with a friend, it co... | 5 | null |
Depressing
This hotel is dark, dreary and outdated. It looks like it needs a good scrubbing. The elevators are old, slow and noisy. The rooms are made up late in the day (if at all). You can tell that they are trying to spread the spa vibe, but there isn't enough fruity water and green apples in the world to make this ... | 2 | null |
It was laughable
We reserved this needing an inexpensive hotel with airport shuttle. When we checked in I ask when the shuttle leaves for the airport. The old lady at the desk said we do not have a shuttle. After calling Wyndom rewards and her calling her manager it was decided that they could take us to the airport af... | 1 | null |
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