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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Terrible Experience
I did not do my homework and trusted the Embassy Suite brand when I made reservations. What an unpleasant experience this was. We arrived late on the way back home and informed staff during check in that I needed a nonsmoking/ pet free room. Upon entering the room the smell of stale smoke was horrib... | 1 | null |
Disappointing
I read all the great reviews for this place, so decided to stay here. We aren't familiar with LA so don't know what areas are better places to stay. The reviews made this place sound like a really great place, but as soon as we found it we were a little wary. It was in a very busy area that didn't seem li... | 2 | null |
Good location, great pool, so-so rooms
The Good
You can't really go too wrong here. You are paying for location on Times Square and being in a large hotel/ large chain. And a very good size pool for this part of town (great for kids).
The Bad
But if you are not a pool person... go across the street to the Sheraton wh... | 3 | null |
Great hotel is a great location
I stayed one night at this hotel with my three children. When we walked in to the sleek, modern and hip lobby, my 11-year old said "this is not a hotel for kids" with a big smile on her face. The staff was great, they had cookies waiting in the room for all of my kids and had given me an... | 4 | null |
Excellent Staff
A excellent girls weekend location. I came here with my sisters to celebrate her birthday and it was a weekend well spent. The staff was excellent, very friendly and accommodating. The front desk was filled with eager workers happy to please. The rooms were nice, modern and filled with high tech gadgets... | 5 | null |
Too expensive for an average hotel
We got a deal through hotwire & according to Sheraton's website we got 50% off the normal price, we paid £90 a night for 2 people but i personally think that's overpriced... we were next to the dustbins so every morning got woken up about 6am when they were emptied - maybe we were put... | 3 | null |
dissapointing!
The facility is very old, smell humidity in the lobby and the halls,clean rooms and baths, spacious but no A/C in the rooms and noticeable bad plumbing and electric connections, great location, close to Chinatown, Union Square, Embarcadero, Financial District, and bars and restaurants. $39 valet parking ... | 2 | null |
Sad and Shabby
Poorly operated and maintained. Mostly sympathetic staff seems hamstrung by a management/operator demonstrably unwilling to invest in badly needed repairs and improvements. Things don't work. Things need fixing or replacement. Pillow cases had synthetic fabric that felt like rubber. Rooms that would emba... | 2 | null |
Verbally abused
My husband and I staying here as a last stop on our honeymoon and wish we had chosen somewhere not so impersonal. We have spent the past few weeks travelling America and have stayed in some fantastic places that really valued their guests. This hotel Is fine if you need just a room to sleep and have to ... | 1 | null |
Fair Standard, nice place to be
A nice middle class hotel in optimal location downtown, easy to reach with public transport and many smaller restaurants in near vicinity. The service is very friendly and supportive, however the room standard is a little bit old fashioned and the breakfast is very poor. Positive is the ... | 3 | null |
Never had a hotel experience this bad - 4 stars is not right.
Worst experience I've ever had in a hotel, and their 4 stars on TripAdvisor is completely bogus. Here's why:
1. Totally irritating and long check-in process and smallest lobby ever built
2. Stains on the runner, hair in sheets and the whole bed looked skeevy... | 1 | null |
Great time at the Dana
This hotel is in a great location and within walking distance of a lot of things to do. We got an awesome rate on the room so we decided to upgrade to a corner king, def. recommend doing so if it's in your budget, you get a lot of great views of the city. The staff was super helpful and friendly,... | 4 | null |
Great first trip to Chicago!
I was traveling with a friend who was there on business when we visited. We were both treated very well during our stay at the Swissotel! Everyone we encountered was very helpful and pleasant. The view of the lake and river were amazing. The room was beautiful. I ate breakfast in their dini... | 4 | null |
old
This hotel has the perfect location but it is in desperate need of refurbishing both of the building/rooms and of the unpleasant staff. We have stayed here twice, must have been forgetfulness that made us book once again this summer. The staff never smiles,they are a bunch of old men looking serious. The only nice ... | 3 | null |
A great location for wandering downtown Austin
My friends and I stayed here for my birthday weekend. It is very close to all the bars, music and restaurants and you can walk to everything. The hotel is also right next to a rail station if you need to go further or don't want to walk.
If you have a car, parking is a lit... | 5 | null |
PROSTITUTES?! NOISE!! SMOKING!! STAFF NOT HELPFUL!
We have stayed here before and returned because it was good value and clean.... BUT WE WILL NEVER RETURN. We were awakened by LOUD LOUD yelling and voices and partying females going in and out of a room and management did NOT do anything... were they prostitutes? Sure ... | 1 | null |
Dirt, Mold and Bed Bugs!
We stayed for 3 nights. Upon checking in we went up to our hotel room to find someone else already in that room. They gave us another room shortly after. I woke up the next morning with red lumps all over my thighs, neck, and cheeks. I've never experienced that before and was shocked! I think y... | 1 | null |
My stay at a Day's Inn
Room was large, clean and most importantly Quite!
Hotel desk staff very friendly and helpful.
What I do not like about the survey is that it must be at least 100 characters, for which was not needed by me to get my points across, so now I am having to continue to write a run-on sentence to satis... | 5 | null |
Won't stay here again.
I have stayed at La Quinta hotels all over the South and this is by far the worst experience I've ever had. I never have any problems with staying at La Quinta with my pets, but this place is not very pet friendly. We were worried the whole time that we were going to get charged $250 for some rid... | 2 | null |
History at a price
We stayed at the Millennium Biltmore in downtown Los Angeles a couple of months ago. We were doing some diamond shopping and wanted to be next to that district.
I wanted to stay at the hotel because of the history and that we were going to take a tour of downtown with the LA Conservancy (excellent to... | 2 | null |
Excellent Hotel and Service! Best Hotel I lived in
I am a frequent traveler and I have lived 80 or so nights in this hotel. The hotel staff is customer excellence personified. Every night is an experience in itself. The staff is so much friendly that you feel like you are in home. Philip Marcano, Candis, Salahah, Edwar... | 5 | null |
Nice boutique hotel close to theaters and great restaurants
I've stayed at this hotel twice now and I've enjoyed my stay each time. I've stayed in the small hotel type room as well as a full one bedroom with living room and kitchen. We were made to feel welcome the moment we entered and check in was a breeze. The conti... | 5 | null |
Pleasant stay
Would definitely stay here again if in the area. Hotel & furnishings in good condition, clean comfortable rooms. Beds not like home, but comfortable for hotel. Breakfasts were good and evening meal also. Staff very accomodating, courteous and friendly. | 5 | null |
Excellent
The last hotel on my trip of route 66 and waht a hotel to finish on,great bedrooms ,toiletries of quality nice large bed,very friendy staff (except for the barman)lovely but small swimming pool.
Drinks very expensive but it is the Hilton but you can go out and buy cheaper .
I recommend this hotel and it is cl... | 5 | null |
Good Value
The room was large and well appointed. The TV is far from the bed. You can better watch from the sofa. The cold water was pretty warm and the water pipes from the room above were pretty loud. Staff was friendly. Room service on time and breakfast was good. The price was good for the value received. | 4 | null |
Nice hotel
I ended up here when I purchased it as an unnamed hotel on Hotwire for a four day trip. I was initially disappointed with the location--it's really not downtown or near any shops/restaurants and you have to walk at least 15 minutes to get to the real "downtown". I'm sure if you were intending to stay here to... | 4 | null |
Great hotel
Lovely clean rooms, good facilities and great location. Rooms very clean and modern design. Lobby has free wi-fi and is a great place to relax. Fire pits outside are amazing, but get busy very quickly.
Staff very helpful and friendly. | 4 | null |
Seriously, Refurbished?
I recently stayed at the Hilton LAX for one night before a flight. I was placed on the most recently renovated floor. The room was OK, but the bathroom was approximately 6' x 7' and circa 1950. Additionally, the bathroom was filthy with poor water pressure. The shower and toilet were obviously n... | 2 | null |
Meh, but a good meh
This hotel is a perfect place to stay if you are low maintenance and on a tight budget. You can't ask for a better neighborhood than this to stay in (I'm partial- I used to live here). There are great restaurants and wine bars in the hood. Not the most party-area in NYC by any means but this hotel i... | 3 | null |
Bad Choice!!
From the valet parking to the front desk check in this place is bad. First sign was the lack of a bellman to assist in the parking of our car. I actually had to go in to the hotel and ask. Next upon checking the guy at the desk told me I reserved a deluxe queen room when Imhad reserved a deluxe king. He sa... | 2 | null |
Smack in the middle
This is a nice hotel. The hotel rooms are well designed. The patio with possibility for outdoor breakfast in the middle of the hotel is pitoresque and the swimmingpool on the rooftop is nice. The hotel is located in Santana Row, so right where you want to be. Within walking distance (well you could ... | 4 | null |
Excellent locatio, /staff & rooms
We booked 3 nights at the Sanctuary on Booking.com. Upon check in, Lucas at the front desk upgraded us from a Queen room to a King room. All the staff were very helpful and friendly. Location: This hotel is in a great location for holiday makers. Times Square is about 30 seconds away, ... | 5 | null |
One to avoid....
Bid on a Fisherman's Wharf Hotel on Priceline and ended up here at $270 per night. The location is excellent...but sadly that is all this place has going for it.
This is simply a tired property whose owner has not kept it up to standards. Frankly I am surprised the Sheraton brand has allowed this prope... | 2 | null |
hotel stay in DC
Great hotel, staff is wonderful. I had to spend two days in hospital while my wife stayed at hotel and was treated very nice by staff. Only down side is that airconditioning is a little loud, other than that great stay. Hotel is close to alot of sightseeing locations. | 5 | null |
Really, you get what you pay for
During Pride Week , which coincided with our visit, it was hard to find anything central for under $200, and an internet deal made the California come in just there, with taxes. The hotel, formerly the Savoy, is convenient to Union Square but sits on the edge of the Tenderloin and, wors... | 3 | null |
Character, character, character
Sure, you can nitpick, but i'd rather stay here than in some antiseptic, cookie cutter hotel. The Sherry and cookies in the late afternoon was a nice touch. The staff is very friendly and helpful. | 4 | null |
Avoid This Motel
There is not enough time or space to give all the reasons to avoid this place at all cost. Believe the other reviews because they are correct. For me, it is the second time in a row (the other was several years ago in El Paso, TX) that a Motel 6 turned out to be the opposite of the company's advertisin... | 1 | null |
Great location- romantic harbor views
From the time we checked in with the front desk 'til our departure 4 days later, we were impressed with the courteous service by all. The rooms were well appointed and the bathroom nice size with nice amenities. The bed was very comfortable with plenty of pillows. Housekeeping does... | 4 | null |
Terrible staff
We chose this hotel for our wedding. Fortunately that was the only thing that went wrong on our special day. The problems started out small, but snowballed over the weekend to make it a thoroughly unpleasant stay.
We had gift bags made for our guests staying at the hotel, and the hotel was to hand them o... | 1 | null |
A tremendous disappointment
If the mark of a great hotel is how well they meet or exceed your expectations then the Helmsly Park Lane has a lot of work to do to get to average.
Sure the location is ritzy and the rooms are large but the basics are missing.
When I book and pay for three non-refundable non-smoking king ro... | 2 | null |
Too much rock'n
I stayed at the Hard Rock during a recent convention in Chicago. The hotel was conveniently located in downtown and we were able to walk to Rush street and other local attractions. The hotel itself was just OK from an accomidation standpoint. I, and the people i was traveling with, did't like the decor ... | 3 | null |
Friendly staff, free parking, great location, excellent room
Friendly staff, free parking, great location, excellent room, fair rates .... that says it all for this convenient and helpful hotel and its staff. The Columbus Motor Inn has sufficient parking for guests of all 45 rooms. | 5 | null |
"Many stays over 8 years"
I am a flight attendant commuter who stays here in between trips. Rooms are always clean, the beds are comfortable, it is close to the airport and the van runs on time--these things are all important to anyone in the airline business. | 5 | null |
Nice hotel - Great location
I stayed here in July 2012 for business. Fabulous location close to shows and sights. On corner of 7th Avenue and 53rd Street. Lots of places to eat within a three-block radius. Liddy's is right across the street for breakfast, lunch or dinner. Rosie O'Grady is across from the hotel and had ... | 3 | null |
Executive level worth it
Stayed for three nights on the executive level. The room was small, but clean with a nice bathroom. There was some trouble with the TV system one night. The executive level has breakfast, happy hour snacks and drinks and cookies until about 11. The restaurant in the hotel is good--because of my... | 4 | null |
Inexpensive, tired hotel
I'm normally a Hilton Honors customer, but I've had friends rave about Starwood, so I've been trying out some different Starwood properties. I needed a last minute hotel in Houston. I was stuck in traffic and saw this Sheraton on the side of the freeway. I looked it up and it had a very inexpen... | 2 | null |
Stay elsewhere
Worst thing was trying to get a drink. Got back just after 11 p.m., on a Saturday night, the bar seats were full but when we sat down it was obvious that no one was tending bar. They had closed down but not posted any notice. Me and another guest went to ask the front desk guy how to get a drink - he sai... | 2 | null |
Beautiful Hotel, too bad its dirty and in the ghetto
We had just booked one night here prior to moving downtown for a ballgame and a concert. It was my 1st ever visit to Detroit. I was honestly trembling when I finally arrived at reception, our town car driver thought it would be okay to jump off the freeway ( constuct... | 2 | null |
Bed Bugs? Maybe?
I stayed at the Hotel for one night January 21st. A week later I have Bed Bugs in my apartment. Now, initially I retraced my steps and thought how could I have bed bugs. Someone said, well have you stayed in any hotels lately. The last one I stayed at was St. Gregory. Anyway, I looked at previous revie... | 2 | null |
close to everything!
The location of the hotel was perfect. It's 4 blocks away from the Regency Ballroom and right on a cable car line. The view was great and it was clean and comfortable. The parking and hotel floors were secure, you have to swipe your room key to go any floors besides the lobby. The parking price was... | 4 | null |
Terrible!!!!
I advise anyone with good sense not to stay here. The service was terrible. Upon check in we found that our reservation wasn't in the system. In addition, someone left their toolkit and hat in the room as if they forgot them when returning from break.
The staff was ridiculously rude and impatient. Their r... | 1 | null |
A Wonderful Experience
From the minute I drove up, the staff was courteous, helpful and on top of things. The Desk staff, charming, and the lobby, beautiful. My room, clean, quiet and very well appointed. The bed, super comfortable. I stayed in a Lux suite, and was surprised that the bathroom, was quite small. Shower o... | 5 | null |
Great, modern hotel in a fantastic location
I've stayed in many old hotels in Boston, so this was a nice change. The location was great, guest rooms were large. Amenities were good. The work out area was open and had some free weights. The swimming pool is located inside, which is nice for the area. The bar/restaurant ... | 5 | null |
Get what you pay for
The Radisson hotel in Baltimore is ok. The lobby is nice and the staff friendly. It is in a good location that is walkable to most attractions. The price of the hotel is cheap compared to others downtown and you get what you pay for. The rooms are ok. They are run down and dark, but clean. We aren'... | 3 | null |
Great Hotel, Excellent Staff!
My wife and I wanted to get out of Wichita, Ks for a relaxing weekend of shopping and time to ourselves and the W hotel exceeded our expectations with their hostpitality. The staff there was so attentive to all of our needs. Angelina was awesome! She arranged a nice room upgrade for us at ... | 5 | null |
Perfect Place to stay
My husband and I stayed at this hotel for 2 nights and could not have asked for a better experience. We arrived to the hotel at 8:00am expecting the hotel to just hold our bags until check in but they had a room available and they let us right in. You are literally right at the top of the steps fo... | 5 | null |
Nice Room, Front Desk Needs Some Help
the room was nice enough. It appeared to be clean and the bed was comfortable. I did not care for the door because it was the type that they could not leave my bill at so I had to waste a few minutes at the front desk checking out. The girl that checked me in could use a refresher ... | 3 | null |
It's Glory Has Faded
For years the Worthington Hotel was the place to stay in Fort Worth. That is not the case anymore. When you stay in a Terrace Suite, you expect things to be top notch. They weren't. The furniture was worn with scratches of abuse. The shower valve poured water out of the shower valve with little pre... | 1 | null |
Very nice but a few problems
My wife and I stayed here for one night while driving through Indianapolis. The lady at the front desk was unfriendly. She quoted us a room rate and was unwilling to give us any further discounts, so we went online and booked the room through Priceline and saved $50. La Quinta needs to bett... | 4 | null |
Experience at Washington Marriott Wardman Park - DC
This is to express our dissatisfaction and completely humiliation experience during our stay at Washington Marriott Wardman Park - DC.
The front desk service at this hotel does not make you feel welcome at all. They sure lack courtesy and do not care for your elite st... | 1 | null |
Fun Hollywood Weekend
The Magic Castle Hotel is terrific! During check in we were given sparkling lemonade to cool us down as it was so hot last weekend. When we got to our room there was a present and card on the dining room table for us it was a "Happy Anniversary" chocolate cake from the hotel, how thoughtful! The r... | 4 | null |
Good as business hotel
This has everything what it needs for business travelers.
I would not recommend it that much for holiday makers.
The breakfast was absolutely more than enough and good variety.
Hotel rooms are clean and give just that extra touch for the business traveler.
Location is good to go from there to the... | 4 | null |
Don't Bother
Please stay somewhere else. Manager at front desk rude and condescending. He claimed that our reservation was for a different type of room instead of what we reserved - Times Square view- basically called us liars. Thank God I had the original email confirming reservation, because he claimed that the confi... | 1 | null |
Great place for Columbus Marathoners
I booked a superior king room through Expedia this past spring for the Columbus Marathon (as I was running the half). It was important to me to be able to walk to the start and the finish and the location and the price made the Red Roof Inn ideal. I was a bit nervous about staying a... | 4 | null |
Disappointed
I called the day we were leaving PA to travel 5 plus hours to confirm our late arrival, when we arrived (12:30am) I told the gentleman at the counter that I would paying cash at the end of our stay and he insisted that I pay the cash upfront which I refused to do. After 10 mins he finally gave us our room ... | 2 | null |
Don't the pictures of the rooms fool you !
My husband and I stayed at the Pier 5 this past weekend and we were a bit let down.
Lets start with the positive: Great customer service, the front desk and the bell staff really go out of their way to make you feel welcome and see that you have what you need.
The negative: T... | 2 | null |
Steer clear of this dump
Before purchasing rooms on priceline, I called the hotel to ensure I could get my needs met. I needed a high floor, quiet room with a good view and 2 beds. While priceline doesn't guarantee double beds in the room, the W did when I called. So, I made the purchase.
It was obvious when I arrived... | 1 | null |
Luxurious place for three girls on a budget!
My two friends and I stayed here for one night while on a 5 week road trip. We had a trip budget and were only able to stay here through Priceline's Name Your Own Deal. This was definitely our nicest and most upscale place on our trip, complete with fluffy bathrobes, granite... | 5 | null |
good
pros :
great location, subway at 50m + park, shops, restaurants, bar, 24/7 chemist at the corner, breakfast inclusive, rooms/bathroom very clean, complimentary shower gel, shampoo, towels, ipod charging alarm clock, safe, iron+board, quite comfortable beds (we had twin), we had a view coz i asked for a quiet room... | 4 | null |
Good hotel in decent location
Wasn't overwhelmed by the Intercontinental brand here in San Francisco, wouldn't really rate it much above the Holiday Inn experience elsewhere.
Got a high up room, with a view to the South which was quite interesting. The room wasn't quite as big as I had expected for a pretty new looking... | 4 | null |
Unaccountable Theft
We stayed at the Hilton Los Angeles / Universal City in February of 2012. We had a $1000 iPad that was in a case, in a bag, stored under a bench in our room that was stolen. Security checked the lock on the door and the only people in and out were us and housekeeping. After 10 phone calls to them, t... | 1 | null |
Wonderful room. Reasonable Price
Surprise on upper east side. Very small lobby but very large rooms and great comfort. Junior suite had full kitchen and enough space for a family. Would definitely stay there again, especially for an extended stay | 4 | null |
Barely Average
I was not impressed with my stay here. First off, I check in, give my luggage to the bell hop, and then it's gone for an hour. Keep in mind when I checked in I was the only person in the lobby. I had to call down to ask where my luggage was when I all wanted to do was sleep, and the guy acted like it was... | 2 | null |
Dirty - noisy
Arrived Friday (8/17) to dirty room including shoe under bed skirt.
Freezer so filled with frost it was unusable.
Air conditioner full of dirt and mold.
Unable to sleep first night because air conditioner had intermittent loud rattle/grinding.
All problems reported to manager Saturday at 9 A.M.
Returned f... | 1 | null |
Awfull nights !
The worst 2 hotel nights in my life...Crowne Plaza in Memphis is very, very, very, very noisy. Room was at second floor, jus in front of a very noisy highway, just over parking and just over a very noisy wind tunnel. Impossible to sleep ! Second night, at 51/4 AM, a truck emptying was working with more ... | 1 | null |
it was great
When I first walked in to my "big room with 2 beds" I was kind of disappointed. Seemed small though bathroom was big with a large claw foot tub. However I soon became enchanted with the hotel. And the best for me was the breakfast in the restaurant there: French music playing, flowers on the tables, old wo... | 5 | null |
fby
-Location
Around the corner from Ground Zero, Broadway, Wall Street and Battery Park
-Access
Metro Stations: rector Street, or Fulton Street or Cortlandt Street; PATH at World Trade Centre
-Room
Very spacious room, Coffee machine
-Service
Professional, no more no less
High quality Buffet breakfast served at hotel ;... | 4 | null |
meh
I arrived with my fiancee for a romantic weekend in Boston. When we got to the hotel, we parked in what seemed to be the hotel parking lot (directly behind the hotel, adjacent to it). We were then told that this is not legal parking for hotel guests, and that the hotel doesn't actually have its own parking area. Th... | 2 | null |
SUPER OLD SMELLY ROOMS
I am a huge Hilton and Waldorf Astoria fan - but was HUGELY disappointed by this hotel. I love all the bars in the hotel, the grand entrance, the front desk staff - but the room - how do I put it - was simply awful.
I swear the chair looked like it was the same chair that had been thier since the... | 2 | null |
Not worth the money we paid for it
I stayed at this hotel in mid-September 2012. It wasn't definitely my best experience in the States. First, it is not not easy to find the location. Every time we missed the turn, their was no apparent sign to find it, until you come very close. For 300 USD we paid for a night, it did... | 2 | null |
Not up to standards I would expect from Marriott
Stayed 1 night for business. Hotel is a little dated. Bathroom fixtures a little corroded, furniture tired and scratched. Concierge lounge ok. But I felt the service could use some sprucing up, along with the hotel. Ate dinner in the lounge - it does serve late which is ... | 3 | null |
Great hotel!
Clean, comfortable, convenient to everything with an amazing staff. The only drawback was the cost of parking (but worth for the location). Called to the front desk to ask for the late check out and they were accomodating, however the person was really abrupt, though it might have been the check out rush. | 5 | null |
Decent hotel in a decent location
Great points about this hotel was the Doormen were helpful and courteous. Concierge was reasonably helpful but charged us double the normal price for a bus tour, which we found out later! Book direct!!
The room was basic but comfortable and modern.
The poor points were mainly the noise... | 3 | null |
Best hotel value in San Francisco
We now can't imagine staying anywhere else in San Francisco. Great boutique hotel run by thoughtful, smiling employees who seem to genuinely enjoy their jobs and their guests. A breath of fresh air in a city full of hotels that, too often, bring on the bling but bomb the basics. For un... | 5 | null |
Poor Treatment of Guests with Disabilities
My husband and I had just moved into our new apartment in Chelsea when our temporary air mattress sprung a leak at ten o'clock a night. I found this hotel in the neighborhood and book it quickly with my fingers-crossed. One of the reason I choose it was because it is pet-frien... | 1 | null |
Spend a few extra bucks and go elsewhere
I stayed with my adult children and 2 year old grandchild on June 26, 2012. Being a former Navy guy I am not overly picky but this place is disgusting. We had two rooms, Room #1 A/C did not work. We called, and waited 2 hours for someone who never showed up. Upon returning later... | 1 | null |
All around great stay
I was in San Diego for business and since we finished up on a Friday - decided to extend my stay and enjoy being out of the Phoenix heat. Everything was great, as usual at the W. I'd requested an early check-in, and even though I overheard a guy at the desk saying they were fully booked, they were... | 5 | null |
No Surprizes in Austin
I just spent two nights at this hotel and was somewhat disappointed. In part I realize that I prefer something with more character. But I was thinking I'd go for the large room, swimming pool and convenient location. It had those but not much more. Basically it is charmless-- from the paper cups ... | 3 | null |
Not too shabby for the business traveler
I recently stayed at the Hilton City Center for a convention. Overall, level of customer service there is very high. The lobby guys are amazing, very helpful and incredibly nice. However, there were a few things that make it an average place for me, the frequent business travele... | 3 | null |
Lost charme
I have stayed at the Biltmore during a congress in Los Angeles. The interior in the lobby looks like an old grand hotel and to some extend promissing. My room was alright, but neither the bed-light, nor the safe worked. However, the housekeeping was exceptional friendly. A big compliment to this side. A bit... | 3 | null |
dirty room, poor staff
We checked into this hotel late friday night (midnight) as we were traveling to Baltimore for the marathon. After checking in, we found our way to our room and after turning on the lights discovered garbage and old food sitting on the dressers/night stands. It appeared as if the bed was made and ... | 1 | null |
Good price and location
As others have mentioned, we were worried about this hotel after reading some bad reviews. We were only staying one night after a concert and was looking for location and affordability; not a 5 star hotel as we would not be in the room for long. The room was not a renovated room but it was clean... | 3 | null |
The location and service are impossible to beat!
This is a fabulous hotel in a wonderful location. It is right next to Times Square, rather than in the noisy center of the square. The staff, in particular the doormen, are great! One of our party had the misfortune to have a broken foot. She received superb help from th... | 5 | null |
nobody cares in this hotel
I stayed in this hotel for a business week in March 2012. The poor service at this hotel is typical of the overpriced, wanna-be-upscale hotels. The poor service started after I checked in and wanted to park my rental car. It costs $25/day for this privilege. However, I could not get the arm t... | 2 | null |
Too many things went wrong
I stayed at this hotel for a conference.
Pros:
- next to conference center
- 5-10 minute walk to Gaslamp district
- Not bad hotel restaurant (called Sally's)
- if you get a room with a view the views are lovely
- lovely lobby
Cons:
- completely unreliable wireless internet connection
- serv... | 2 | null |
Bad experience
I had booked online and was told that check in was at 2 PM. Was told they would take good care of us. Told them we would arrive between 3 and 3:30 PM. Arrived at 4 and were given a room without enough beds and dirty, then a room with 2 beds, still dirty. Had to drag our luggage back and repack in the car... | 1 | null |
Very Bad
This Motel Sucks
It make Austin Texas
look BAD The Management
was Very Rude And the office
looks like a Day care. And the room have roachs. | 1 | null |
Pretty good, but misleading
When we first arrived at the InterContinental, the entrance and lobby were very impressive. The doormen were very helpful, but within minutes of arriving we found out that parking at the hotel was going to cost us close to $40 a night. There didn't seem to be much else around the area, so we... | 3 | null |
Bugs in the room-thumb size
We checked in on in a deluxe room, on 6september. The room was OK , comfortable bed, size of the room ok for NY standards On our 2nd day we noticed a huge bug in the bathroom. I am not making a fuss about a bug -cockroach - but this was the biggest one i have ever seen-size of my thumb. With... | 1 | null |
would go back!
Stayed here to go to a show which was close by. The location for sightseeing and theater is great. The hotel was clean, quiet, and the morning brunch was plentiful and tasty. The concierge was very helpful, and the bellman was superb. Would definitely stay again. | 5 | null |
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