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setup_payment | Uh, hi there, yeah, um, I'm calling in because I'm having a bit of trouble, um, setting up a payment... Yeah, it's an automatic payment that, um, I want to set up for my, um, mortgage... Yeah, it's with you guys, *** Bank.
Uh huh, yeah, so, um, I logged into my account, you know, online and I, um, well, I just couldn... |
setup_payment | Uh, h-hello, um, I recently, um, opened an account with you guys, it’s a, uh, it's a checking account. M-my name is ***. Uh, no, sorry, I, uh, I stutter a bit when I'm nervous. So, um, I'm having a, a bit of a problem. Uh, I want to, I want to set up a recurring payment, you see. It's for, um, it's for my utilities. Uh... |
setup_payment | Uh, hello there. This is, um, John D***. I've been a customer of yours for, like, a good few years now... Yeah, I, um, I need help with something. I'm having a bit of, uh, trouble setting up a payment on your, um, online banking platform. Yes, it's a payment to another bank.
Well, I, um, I've already added the, uh, pa... |
setup_payment | Uh, hi, yeah, um, hello there. My name's John, John ***. I, uh, have an account with you guys, the account number's ***. Yeah, um, sorry, my phone number is *** and my date of birth is ***. I, uh, I'm having a bit of, um, a problem, you see. I've been trying to, uh, set up a payment, yeah, a payment for my, uh, my cred... |
setup_payment | Uh, hi, um, my name is ***. Yeah, I'm, uh, calling because I, uh, need some help with, um, setting up a, um, payment. Yeah, uh, it's for my, um, credit card. Uh, I've just been, uh, having some trouble with it.
Yeah, um, it's a, uh, recurring payment. I, I, I want it, uh, to be set up, um, for the, uh, 1st of every, u... |
transaction_charged_twice | Uh, hello, yes, I hope you're doing okay today. I'm, um, I'm calling because I'm having an issue with my account. I noticed a, um, a strange thing when I was checking my, uh, my online banking, you know?
Um, so, it seems like there's a transaction that's, uh, been charged twice. It's a payment I made to *** and it's ... |
transaction_charged_twice | Uh hi, hello... I just noticed, um, something weird on my bank statement. It, uh, looks like a transaction was charged twice. I mean, I-I'm not sure if it's a mistake or something, but it's a pretty significant amount, you know, and I'd really like to get it sorted out.
So, uh, the transaction, it's from *** store, an... |
transaction_charged_twice | Uh, hello... yes, hi there. I, um, I hope you're doing good today. My name's ***. I, uh, I've been a customer with you guys for, um, quite a few years now. You know, I've always been, um, happy with your service. But, uh, there's this issue that's, um, come up and, uh, it's really kind of, um, bothered me.
So, um, I w... |
transaction_charged_twice | Uh, hello, hey there. I'm calling because, um, I-I've noticed something strange on my bank statement. Um, I was looking at my online banking and, well, I saw a transaction that I don't think is right.
I mean, um, I made a purchase from, uh, what's it called? Oh yeah, *** Store. I-I bought something there last week, o... |
transaction_charged_twice | Uh, hello, um, I hope you're, um, doing well today. I, um, I have a bit of a problem. See, um, I was just checking my account balance, right? And, uh, I noticed something a bit odd. It's about a transaction, uh, that I made a couple days ago. I, um, I bought a new TV, you see. And, um, it seems like I've been, uh, char... |
transfer_fee_charged | Uh, hello, hi, good morning. This is, um, John Doe. I've got this, um, issue with my, uh, recent bank statement. Yeah, I noticed this, um, transfer fee charged on my account. I, uh, made an international transfer last week, and, um, I got charged a fee for it.
So, um, here's the thing, I remember, uh, when I opened th... |
transfer_fee_charged | Uh, hi there – good morning, I think it is? Yeah, so, um, I'm calling about a problem I've, uh, noticed in my account. My name's *** and my account number is ***. Okay, so, here's the thing. I recently, um, made a transfer to my brother's account and, uh, I saw that there was a fee charged for it.
Yeah, it was, um, $... |
transfer_fee_charged | Uh, hi there. I, um, recently noticed something... something odd on my bank statement. And, I mean, I'm not really sure what it's about, so I thought I'd give you a call and, uh, figure it out, you know? So, it's, um, it's a transfer fee? I don't really understand why I'm being charged this because, um, I mean, I've ne... |
transfer_fee_charged | Uh, hello, good morning. I, um, I was just looking at my, um, account statement, you know, online? And, um, I noticed that there's, uh, there's a charge that I, um, I don't quite understand... Yeah, it's, um, it's marked as a, uh, a transfer fee? Uh, yeah, uh *** is the account number.
I, um, I don't remember, um, aut... |
transfer_fee_charged | Uh, hi there. I, um, I'm calling because, uh, I've noticed something on my, uh, bank statement that I don't quite understand. I, um, I made a transfer the other day, you see. I transferred some money to, um, to another bank account, not in the same bank. I, uh, I usually do this all the time, and, uh, I've never been c... |
transfer_into_account | Uh, hello, I'm uh, calling because I uh, I'm having a bit of a, um, issue with my account. My name? Oh, it's ***. Yes, that's correct.
Um, so the thing is, I've been trying to, uh, transfer some money into my, uh, account. Yeah, from another bank. It's a fairly large sum, you know, it's for my daughter's tuition, and... |
transfer_into_account | Uh, hi there, I'm having a, um, little bit of a problem with, um, my account. I've been trying to, you know, transfer some funds into it, but it seems like there's, uh, some sort of issue. I'm not really, um, sure what's happening.
Yeah, so I, um, I've been using your mobile app, and, um, I keep getting this error mes... |
transfer_into_account | Uh, h-hello there. I'm h-hoping you can help me with something. I'm trying to, uh, move some money around in my accounts and I-I'm having a bit of a problem. I've been trying to, um, transfer funds into my savings account from my checking account, but I keep getting an error message. It's, um, it's saying that the tran... |
transfer_into_account | Hi, um, good morning. This is John ***. Uh, I'm calling in regard to an issue, uh, I'm facing with my bank account. Yeah, I'm trying to, um, transfer some funds into my account, but I'm, uh, I'm having some trouble with it.
Uh, yes, I'm using the online banking platform. I've been using it for years now, but this is ... |
transfer_into_account | Uh, hello, um, I hope you're doing well. My name is John, John ***. I, uh, I have an account with your bank. It's a, um, checking account. So, um, I was hoping you could, um, help me with something today.
Yeah, so, um, I got a wire transfer from my, um, my employer, you know, as part of my, um, pay. But, um, I can't ... |
transfer_not_received_by_recipient | Uh, hi, good morning. My name's Peter. I'm, uh, I'm calling because I, uh, seem to be having a bit of an issue with a recent transaction I made. Yeah, I made a transfer to my brother's account, um, about a week ago, and he still hasn't received it.
Yeah, the transfer was for *** dollars. I, uh, I made it from my chec... |
transfer_not_received_by_recipient | Uh, hi, I'm calling in today because, um, there seems to be a problem with a money transfer I made. Yeah, so, uh, my name is ***, and I, uh, sent some money to my sister on, um, Tuesday. It's supposed to, um, go through the same day usually.
Yeah, I sent it through my, uh, online banking account here with you guys. I'... |
transfer_not_received_by_recipient | Uh, hello there. I, uh, I've got a problem with a money transfer I made. I, um, I made it, about, uh, five days ago now... to, um, to my sister? Her name's ***. She lives over in, uh, in ***. And, uh, she hasn't received the money yet.
Yeah, I did it through the, um, the mobile app. I transferred, um, $300. I, uh, I ... |
transfer_not_received_by_recipient | Hi, um, hello there. My name's John. I, uh, I had made a, um, a transfer a few days ago. It's to my cousin, uh, in Australia. But, uh, he's telling me he hasn't, um, received the money yet. Yeah, so, um, I made the transfer from my savings account, account number is ***. And, um, the amount was, um, $1500. Yeah, uh, it... |
transfer_not_received_by_recipient | Uh, hello there. Yeah, I'm calling because I, um, sent a money transfer about two days ago... um, but the person I, um sent it to, they're saying they haven't received it. Yeah, their name is ***. Uh-huh, I'm pretty sure I entered everything correctly. I mean, I even double-checked it, you know? Yeah, the transfer was ... |
age_limit | Uh, hello there. I've got, um, a bit of an issue. See, my son, he's just turned 16, and uh, we've been trying to set up a bank account for him. But, uh, we've been having some trouble. Yeah, the, um, thing is, we've tried to use your online platform, but it keeps saying that he's, um, not eligible due to his age. But, ... |
age_limit | Uh, hi there, this is, um, John Doe speaking. I've, you know, been a customer with your bank for quite some time now. I mean, I think it's been, uh, over 15 years or so. Well, the thing is that, uh, I recently turned 70 and I am, uh, kinda worried. I've heard that, um, some banks have, uh, an age limit for, you know, c... |
age_limit | Uh, hello there. My, uh, name is John D***. I, um, have an account with your bank and, uh, I've been having some, um, issues lately. Um so, here's the thing, I recently turned 18, you know, and I had this, uh, this minor account that my parents set up for me. And now, um, I'm not able to access some services on my acco... |
age_limit | Uh, hello, um, my name is ***. Yeah, uh, I'm calling, um, because I, uh, I have a bit of, um, an issue with my account. Uh, it seems like, uh, there's been a, uh, a limit put on my account because of my age. Yeah, y-yeah, I just turned 18 and, uh, I thought, um, when I did, I'd, uh, I'd have full access to, uh, all the... |
age_limit | Uh, hello? Yeah, my name is ***. I've been banking with you guys for quite a while now, well, um, quite a few years actually. You see, I, uh, I have an issue and I am hoping you can help me with it. It's, um, about my son's account, you see. He's just turned 18.
So, um, here's the thing. I set up a, um, a joint accoun... |
beneficiary_not_allowed | Uh, hi, yes, hello there. I, uh, hope I'm not bothering you. My name's Paul, Paul ***. I, um, have an account with your bank, and I, well, I've been trying to, uh, add a beneficiary to my account. I followed all the steps, you know, online, but, um, it's just not working. I keep getting this error message saying, uh, "... |
beneficiary_not_allowed | Uh, hello there, good morning. My name's John, John ***. I'm calling because I'm, uh, having a bit of a problem with my account. Yeah, so I wanted to add my son as a beneficiary on my savings account, you know, just in case, God forbid, anything happens to me.
Uh, but when I logged into my online banking to do that, ... |
beneficiary_not_allowed | Uh, hi there, um, I'm calling about an issue I've been having with my account. I, um, I tried to add a beneficiary to my account, and, uh, it’s just not allowing me to do so. My account number is, um, *** if that helps.
Yeah, uh, like I said I, uh, I was trying to add my wife as a beneficiary to my account, you know,... |
beneficiary_not_allowed | Uh, hi there, I'm calling because, um, I seem to be having some issues with, uh, my online banking. The system, it's not letting me, um, add my son as a beneficiary. His name is ***. I've tried a couple of times but it's just not, not going through, you know?
Yeah, I've triple-checked the information I put in, you kno... |
beneficiary_not_allowed | Uh, hello there. My name is ***. I, uh, I'm calling because I've got a bit of a problem, well, with my account, you know? Yeah, so, I've been trying to, um, add a beneficiary. You know, for my savings account? But, it's not, not letting me do it. Says something like, uh, "Beneficiary not allowed." Well, I've added one ... |
change_passcode | Uh, hello. My name is ***. I, uh, I'm having a bit of trouble with my, um, passcode. Yeah, it's the one for my online banking account. Oh, um, I guess, I guess you'd need my account number for that, wouldn't you? It's ***.
So, the issue is I, uh, can't seem to remember it, the passcode I mean. I've tried a few times,... |
change_passcode | Hello, um, hi there... I, uh, I need a bit of help with my account. It's kind of a, uh, small problem, but I can't figure it out on my own. You see, I... um, I can't remember my passcode. I know, I know, it's silly to forget such a thing, but I've been trying for, um, the last hour or so and it's just not coming to me.... |
change_passcode | Uh, hi there. Yes, I, uh, I hope you're having a good day. My name is ***. I'm, um, calling you because I'm having a, well, some kind of issue with my, uh, my passcode. You see, I, um, I've been trying to use my online banking account, right? But it, um, keeps telling me that my passcode is incorrect.
I'm, um, absolu... |
change_passcode | Uh, hello there. My name's John, John ***. I, uh, I'm calling because, well, I have a bit of a problem with my, my passcode. Y'see, I've, um, I've forgotten it. Yeah, I can't seem to remember it and, uh, I've tried a few times but it's just not working.
Yes, yes, that's correct. My account number is ***. Uh, yep, my b... |
change_passcode | Uh, hi, yeah, hello there. I, um, think I need to, uh, change my, uh, banking passcode. Yeah, I've been, um, getting these, well, kind of strange emails, you know? And, uh, I'm worried that, um, someone might have, uh, gotten my passcode or something. Yeah, it's, um, quite worrying, really.
Um, no, I didn't, uh, click... |
change_pin | Uh, hello there, yes, I uh, I'm calling because I seem to have a bit of a, a problem with my bank account. You see, I've been trying, you know, to log into my online banking, but it keeps telling me that my, um, my PIN is incorrect or something.
No, no, I'm pretty sure I'm entering it correctly. I've been using the s... |
change_pin | Uh, hi, hello there. I, um, need some help with my, uh, bank account. It's regarding my, um, PIN. You see, I've, uh, forgotten it and, um, I'm not really sure how to, um, go about changing it. Yeah, I've been with *** Bank for a while now, I should probably know how to do this, but, uh, I don't.
Yes, that's correct, i... |
change_pin | Uh, hello, I'm calling because, um, well, I'm having a bit of a problem with my, um, my bank card PIN. You see, I've, uh, forgotten it and I, ah, can't make any withdrawals from the ATM. Yeah, uh, it's my main card, the one I, um, use for everything, you know?
No, no, I haven't, uh, tried to guess it, you know, I don'... |
change_pin | Uh, hello there. M-my name's Mike, Mike ***. I, um, I have an account with you guys, checking account. Yeah, the number is, um, ***. So, uh, here's the thing. I, um, I seem to have, like, a bit of a, um, situation, you could say. I, uh, need to change my, um, PIN. My, uh, debit card PIN, you know?
See, uh, I've been u... |
change_pin | Uh, hi there, good, good afternoon. I, um, I was hoping you could help me with a...thing. I, um, I've been having some trouble with my, uh, ATM PIN. I can't seem to remember it, you know? It's been a few days and I've tried, um, tried different combinations but, uh, no luck.
Yeah, my name is John *** and my account n... |
close_account | Uh, hello, um, I'm calling because I, uh, I need to close an account with your bank. Uh, yes, it's a checking account, number ***. Uh, my name is ***. Yes, I've been with you guys for about 3 years now.
Uh, well, the thing is, I've, uh, recently moved cities and unfortunately, there aren't any branches of your bank i... |
close_account | Uh-hi, good afternoon. I, um, I'm calling because I, uh, I need to close my account with your bank. Yes, it's a checking account. It's been open for, um, quite a while now, probably about two years I guess. But, uh, I've decided that I want to close it. My account number? Sure, it's ***.
Yeah, that's correct. I-I've ... |
close_account | Uh, hi there, this is ***. I, um, I was hoping to speak to someone about, um, an issue I have with one of my bank accounts. Yeah, it's, um, it's sort of a tricky situation and I, uh, I really need some help sorting it out.
So, I have this, um, this savings account with you guys, it's been, uh, open for a couple of yea... |
close_account | Uh, hi, yeah. My name is ***. I, uh, I have an account with you folks. Yeah, the account number is ***. Um, I've been, you know, thinking about this for a while now and, um, I've decided I want to close my account.
Yeah, the thing is, um, I'm not really satisfied with the service I've been receiving. I mean, I've bee... |
close_account | Uh, hi, yeah, um, good morning. My name is, uhh, John. John S***. I'm a customer with your bank for, oh, I'd say around, uhh, 10 years now. I, uh, have a bit of a situation on my hands, and I was hoping you could help me out, y'know?
Yeah, um, the thing is, I've been, uh, thinking lately and I've come to a decision th... |
edit_personal_detail | Uh-uh, hello? H-hi, I'm calling because I-I-I need some help with my account. Yeah, my name is ***. Uh, the last four digits of my social are ***. Yeah, so, I-I-I've been trying to update some of my personal information online, but, uh, it's not really working. I'm having some troubles with it.
Yeah, so I moved recen... |
edit_personal_detail | Uh-uh, hello there. Yes, I'm calling because I-I need to, um, change some of my personal details on my, uh, bank account. Uh, my name's John, John ***. Yeah, the account number? Uh, it's ***. Yeah, the last four digits of my social are ***.
Uh, yeah, so I-I recently moved to a new place and I-I need to, um, update my... |
edit_personal_detail | Uh, hey there. My name is... uh, John ***. I've been banking with you guys for, uh, quite a few years now. I...um...recently moved, and, um, I realized that I haven't, uh, updated my, uh, personal details yet with you.
Yeah, it's, um, my new address I need to, uh, change. I'm still getting, um, all my statements and, ... |
edit_personal_detail | Uh, hi, good morning, or afternoon, I guess. I'm not sure what time zone you're in. Anyway, my name is ***. I have an account with your bank, you know, checking and savings. It's been a while, I think. Anyway, I, uh, I recently had a change in my, uh, personal details. I moved to a new place, new city, and all that. So... |
edit_personal_detail | Uh, hello... yes, hi. I'm calling because I need some... um, some help with my, uh, my bank account. Yeah, my name is... uh, it's ***. I've been with your bank for, um, for a while now... uh, I think it's been... I think it's been around 10 years.
Um, so here's the thing... I recently moved to a new place, and... uh.... |
establish_new_membership | Uh, hello there. Yeah, I'm calling because I, um, I'm interested in, uh, setting up a, uh, new membership with your bank. I've heard, uh, good things about your services and I, uh, I think I want to, um, switch over from my current bank.
Uh, yeah, my name is, um, ***. Well, currently, um, I'm with *** Bank, but, uh, I... |
establish_new_membership | Uh, hi, ah, yes. My name is ***. I, um, just recently moved to the area, and, um, I was, well, I was thinking of opening a new account with your bank. I, uh, heard some good things about your services from my new neighbors. Uh, I was, uh, wondering what, um, what I would need to, you know, to, um, establish a new membe... |
establish_new_membership | Uh, hello, um, my name is ***. I, uh, I think I want to, um, start a new account with your bank. I've been with my current bank for, um, quite a few years now, but there have been, um, some issues recently that I'm not, uh, not really happy with.
Uh, so I heard about your banking services from my, um, my friend *** a... |
establish_new_membership | Uh, hello there, um, I'm interested in, uh, opening a new account with your bank. I've been, uh, looking around at different banks and, uh, your services seem to be, um, what I'm looking for. I have a few questions, um, about the process though.
Yeah, so, uh, the first thing I wanted to ask is, uh, what kind of docum... |
establish_new_membership | Uh, hello, um, my name is *** and I'm, um, interested in opening a, uh, new membership with your bank. I've, um, heard good things about you and, uh, I think it's, uh, time for me to switch from my current bank.
So, uh, I'm not really sure about the, um, process or, uh, what I need to do exactly. I've been with my, uh... |
increase_pos_limit | Hi, um, hello there. My name is ***. Uh, I hope you're having a good day. I, um, well, I'm calling because I, uh, I have an issue I need to sort out. It's about my credit card, see. I've been using your bank's credit card for, uh, quite some time now and I, uh, I've never really had any problems before.
I've been, uh,... |
increase_pos_limit | Uh, hi there, good...uh, good morning. My name is John. Uh, John ***. Yes, I'm calling because, uh, I have an, uh, issue with my credit card. Yes, it's the MasterCard ending in ***.
Uh, you see, I, uh...I'm planning to make a pretty big purchase soon. It's, uh...it's an investment, you know? Uh, thing is, my current ... |
increase_pos_limit | Uh, hi, um, this is John Doe...yes, my account number is ***. I, um, I'm having an issue with my credit card limit, you see. Yeah, I've been a customer with your bank for a while now, um, I think around, um, six years.
So, the thing is I've been noticing that my credit card limit isn't quite suiting my current needs.... |
increase_pos_limit | Uh, hello, good morning. I'm calling because, uh, I have, um, a bit of an issue with my, um, credit card. My name? Oh, it's ***. Yes, that's right. And my card number? Oh, sure, it's, um, ***.
Um, my problem is, uh, it's about my credit limit, you see. It's, um, currently set at $5000, but, uh, I was hoping to, um, i... |
increase_pos_limit | Uh, hello there. I, um, just wanted to, um, discuss something about my, um, credit card. I, uh, have this, uh, credit card with your institution, ***. Uh, yeah, the card number? Um, it's ***. Yes, that's right.
So, um, the thing is, I've been finding it, um, a bit restrictive lately. Uh, I mean, the credit limit on my... |
lost_or_stolen_phone | Uh, hello, um, I hope you can help me out here. I, uh, I've lost my phone and, uh, it has my banking application installed. Yeah, it's been a couple of hours since I, um, noticed it was gone. I'm just, you know, a bit worried about the security of my account.
Uhh, yes, my name is, uh, *** and the account number is **... |
lost_or_stolen_phone | Oh, hi there. Yeah, I...um, I seem to be having a bit of a...uh, an issue. Yes, my name is ***. Yes, that's right. Well, you see, I've...uh, I've lost my phone and I'm a bit worried, you know? I mean, I use it for everything, including my mobile banking and um...I'm concerned about it, you know.
I mean, I've got the ... |
lost_or_stolen_phone | Uh, hi there, um, I'm calling because I, um, I've got a bit of a problem... Yeah, I'm, uh, I'm ***. You see, um, I've lost my phone, like I don't know where it is... It's, um, really concerning me because, you know, I have my, um, my bank app installed on it, and it's just logged in all the time...
Uh, yeah, I'm, um, ... |
lost_or_stolen_phone | Uh, hi, hello there. I, um, seem to have l-lost my phone. It's a bit of a problem as I, uh, use my phone for pretty much all of my banking, you see? Yeah, I always, uh, use the mobile app to do my, um, transactions and now I can't access it.
Oh, sorry, where are my manners? My name is ***. I, uh, have a checking acco... |
lost_or_stolen_phone | Uh, hello? Yes, hi. My name's, um, Jack. Yes, Jack ***.
No, no, it's okay. I, um, I just need a bit of help with something. So, I've, um, lost my phone. Yeah, yeah, the one I use for, um, mobile banking and all. It's, uh, it's really freaking me out 'cause I have all my banking apps and, um, you know, personal inform... |
membership_eligibility | Uh, hello there. My name is, uh, John ***. Uhm, I've been a, uh, member with your bank for, I think, around six years now. So, uh, I was on your website, and I, uh, came across this, uh, this new savings account, you know, the one that offers, um, higher interest rates? Uh, it's called Premium High Yield Savings, I thi... |
membership_eligibility | Uh, hello there, um, I hope you're doing, uh, doing well today. My, uh, my name is ***. I've been, uh, banking with you guys for, uh, quite a few years now. Um, I've got a, uh, a checking account, a savings account, and a, um, a credit card with you. I, uh, I've been pretty satisfied with, uh, with your services so far... |
membership_eligibility | Uh, hi, h-hello...? My name is ***. Yes, yes, I'm calling because, um, I have a, a problem, you see. I recently, uh, moved to a new city and I'm finding myself a bit, erm, confused. I was, um, using your bank's services back home and I've been, um, pretty satisfied with it, I must say. I mean, everything was, uh, prett... |
membership_eligibility | Uh, hey there...I hope I'm not...I mean, I hope this is the right place to ask about this sort of thing...I'm a customer of your bank, right, and I've got this...uh, this question about my membership eligibility. Yeah, I mean, I've been banking with you guys for...oh, I don't know, maybe five or six years now? I mean, ... |
membership_eligibility | Hi, um, good day. I'm... I'm calling because I, uh, I have a question about, um, my membership eligibility with your bank. You see, I, uh, I have an account with you guys, account number ***. I've had it for a couple of years now, you know, and, um, I heard about some, uh, some sort of a, uh, program or something... I ... |
occasional_overdraft_protection_service_inquiry | Uh, hello? Hi, yeah, I'm a bit confused about something with, um, my account. So, I, uh, I noticed that I was, um, charged an overdraft fee recently. I mean, it's not the first time. It's happened a few times now, I think. And, uh, I, I don't quite understand why that’s happening.
Oh, *** is the account number, by th... |
occasional_overdraft_protection_service_inquiry | Uh, hello, um, I hope you're doing well. My name is ***. Uh, I've, um, been banking with you for quite a while now, and, um, I've run into a bit of an issue.
So, um, this is about my checking account, the number ends with ***. You see, last week, I, um, noticed that I was charged an overdraft fee. And, um, I was a bi... |
occasional_overdraft_protection_service_inquiry | Uh, hi there, um, I'm calling because, uh, I've noticed on my account that, um, there's a service, um, a service that I think is called...uh, overdraft protection? Yeah, that's it. And, um, I'm not really sure what that is, you know?
Uh, so I looked at my bank statement, y'know, the one for account ending in *** and ... |
occasional_overdraft_protection_service_inquiry | Ah, hello, ah there. I hope you're doing well. My name is ***. I've been a customer with your bank for, um, quite a few years now, I suppose. Uh, so I noticed something on my online banking account that I, um, wanted to discuss. It's about my checking account, you see.
So, um, I was checking my account balance yester... |
occasional_overdraft_protection_service_inquiry | Uh, hi there, yeah. I'm calling because I, um, I seem to be having an issue with my, you know, my checking account. I noticed that, uh, there were some fees, you know, overdraft fees. And I was, um, kind of surprised because I signed up for the, um, occasional overdraft protection service. You know, my name, by the way... |
open_account | Ah, um, hello, good day. I, uh, I was wondering if you could, um, help me out. I, uh, I'm interested in opening a new bank account with your institution. I, uh, had a few questions about, um, how to go about it.
You see, I, um, I've been with *** bank for quite some time now, and I'm not, uh, really satisfied with th... |
open_account | Uh, hello, good, um, good day. My name is John *** and I, um, I have a bit of a, um, situation here. I'm trying to, uh, open a new bank account with you guys, you know. I, um, I went to your, uh, website yesterday and I, uh, I think I followed all the steps, you know, filled out the, um, the form and everything.
But,... |
open_account | Uh, hello there. My name's John, John ***. I, um, I was wondering if, uhh, if I could, you know, get some help opening up a new account? You see, I have this, um, this current account with another bank, and uh, it's not really doing me any good. The fees are just, uh, they're just too high and I'm not getting the servi... |
open_account | Hello, uh, good morning. I, um, I've been considering, y'know, opening a new account with your, uh, bank. I've heard, um, good things about you from my friends and, uh, they recommended you guys. I just, uh, moved to a new city, so, um, I thought it might be, uh, good to start fresh, y'know?
Yeah, so, um, I'm current... |
open_account | Uh, hi there. Um... I've been thinking a lot about, um, opening a new bank account with, uh, your financial institution. I'm not really, um, sure where to start though.
Oh, right, sorry. My name is ***. I've been, uh, banking with another bank for, um, quite some time now, but I think it's, um, time for a change. I h... |
security_alert | Uh, hi, good morning. My name's Peter, Peter ***. I got, um, one of those, uh, security alert messages on my cell phone about my bank account, you know? Yeah, it said something about unusual activity or something like that.
Oh, I don't have the exact message right now, um, I think I, uh, accidentally deleted it from ... |
security_alert | Uh, hello, yeah, good morning. My name is ***... Yeah, that's right. I'm, uh, I'm calling because I received this, um, this security alert on my account, you see? Yeah... yeah, that's correct, it's the one ending in ***. Well, it's saying there's, uh, there's some suspicious activity or something like that. Uh, no, no,... |
security_alert | Uh, hi there, um, my name is ***. I, uh, got an alert from you guys about some, um, suspicious activity on my account? Yeah, it, uh, came in this morning. I'm just, ah, a bit concerned about it, you know?
Yeah, well, the alert said something about, um, a large purchase in a different country. Uh, I think it was, um, ... |
security_alert | Uh, hi there, um, I-I received a, um, a security alert from you guys, related to my bank account. Yeah, it, uh, it was a text message, said something about a suspicious activity or something, uh, on my account.
Oh, I, uh, I don't remember the exact wording, uh, but it was something along the lines of, um, "unusual lo... |
security_alert | Uh, hi there, um, I, uh, received an alert on my phone that, um, someone tried to, uh, access my account. I, I didn't, um, try to log in or anything so it, it, um, wasn't me. Uh, the alert, um, it said it was from some, uh, device or location I've, um, never used before. I, um, I really, um, don't know how this, um, ha... |
update_contact_information | Uh, hi, um, this is James. I, uh, hope you're doing well. I just, um, logged into my online banking profile and I noticed that, uh, my contact information is, um, not up to date and I, uh, I need to, uh, update it. *** is my old address, but I've, um, moved to a new place and, you know, I want to, um, update it to my, ... |
update_contact_information | Uh, hi there. Yeah, my name is, uh, John ***. I'm, um, I'm calling because, well, I've moved recently and, um, I've been having some issues with my mail. Yeah, I think, um, I need to update my contact information with you guys.
Yeah, new address? It's ***. Yeah, that's right. It's in Florida now, not New York. I, uh,... |
update_contact_information | Uh, hi there. My name's John, John S*******. I've got an account with you guys, a checking account. Yeah, the last four of my social is ****, and my date of birth is **/**/****. Yeah, that's right.
Um, so here's the thing. I recently moved houses, and I, uh, I forgot to update my contact information with you guys. I ... |
update_contact_information | Uh, hi there. I-- um, my name's Jake Patterson. I, uh, have an account with you guys... Yeah, it's a, uh, savings account. The number? Uh, give me a moment... yeah, it starts with 345, and the last digits are 789. The rest? Oh, I think it's better if I... if I don't say it out loud, right? I mean, this is a public plac... |
update_contact_information | Uh, hello, good mornin'. Sorry, I'm not so good at this, I've never called my bank before. My name's, um, James ***. I'm just calling 'cause, well, um, I need to, uh, update some of my contact information, actually.
Yes, yeah, I've got an account here, a checking account, and it's like, um, it's been with you guys for... |
verify_my_identity | Uh, hi there. Yeah, I'm calling because I'm, uh, trying to log into my account and it's not, um, it's not letting me. No, I've, uh, I've put in my username and password correctly. I'm, um, I'm pretty sure of it. Yes, I've tried resetting my password too, but it's, uh, it's still not working.
Uh, do I need to verify my... |
verify_my_identity | Hi, um, hi there. My name is John, John Doe. I, um, I'm calling because I'm having a bit of an issue. I mean, I'm not able to, um, log into my account. Y-yeah, I've tried a couple of times already and it keeps saying my, uh, my identity can't be verified.
Oh, my account number? Sure, it's, um, ***. Yes, and my last t... |
verify_my_identity | Uh, hi there, I'm, um, calling because I, uh, need some help with my account. I, um, I can't seem to, y'know, access it. And I, uh, got this notification saying something about, uh, needing to verify my identity? Yeah, so, um, I'm just not sure how to, um, go about that.
Yeah, sure. So, my name? It's, um, ***. And my... |
verify_my_identity | Uh, hello there. Yes, my name is J*** S***. I, um, I have an account with you guys. My account number? Sure, it's um, let me see, it's ***.
Yeah, that's right. Uh, I've been having, uh, a kind of an issue with my online banking. It's, uh, it's saying something about, um, needing to verify my identity. Yeah, I, um, I ... |
verify_my_identity | Uh, hi there, good morning. I'm calling because, um, I think there's been some kind of mistake with my account. I tried logging in, you know, to make a transfer, but it's saying I need to v-v-verify my identity. I don't really understand why. I mean, I've been using this account for years now, and I've never had this i... |
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