intent stringlengths 9 47 | text stringlengths 996 2.22k |
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verify_source_of_funds | Uh, hi, hello. My name is ***. So, I, um, I got this, uh, notification from you guys about needing to, uh, verify the source of my funds or, um, something like that. I, um, I'm not sure what that really means, to be honest.
I, uh, I mean, I just got a large amount of...of money transferred into my account, yes. It was... |
verify_source_of_funds | Uh, hello, uh, good morning. Uhm, I'm calling because I, uh, I have a bit of a problem with my account. My name is ***. I've been a customer with your bank for, well, for quite a while now.
So, the issue is, I've recently received a, uh, notification from you folks, stating that I need to verify the source of my fund... |
verify_source_of_funds | Uh, hello there, um, I'm calling because I've got this, um, notification from you guys, from my, uh, online banking, I mean. It's about some sort of, you know, source of funds verification? I mean, I've been with you guys for, like, a long time, and I've never had to do this before, so I'm, uh, a bit confused.
Yeah, ... |
verify_source_of_funds | Hello, uh, good morning, I guess. My name is John. I, uh, have this issue that, um, I need to discuss with you. It's about my account. I, uh, recently made a pretty large deposit into my account. It was a, um, inheritance from my uncle. So, uh, now I'm having a bit of a problem. See, I was trying to, uh, make a transac... |
verify_source_of_funds | Uh, hello... Yes, this is *** speaking. I'm calling because I've encountered a bit of a problem with my account. You see, you've been asking me to verify my sources of funds, but I'm not exactly sure how to do that.
I mean, I've been with this bank for years, and I've never had to do this before. I know it's importan... |
apr_inquiry | Um, hi, good morning. My name is Jane...Jane Doe. Uh, I hope you're doing well. So, I've been a loyal customer of your bank for, um, quite a number of years now and, um, I've always had, you know, a pretty good experience...
But, um, recently I've come across an issue...um, it's regarding my credit card. I've been lo... |
apr_inquiry | Uh, hi there, um, my name is John ***. I'm calling, um, because I have a question about my, uh, credit card account. Um, I recently received my, uh, monthly statement and, um, I noticed that the APR seemed a bit, um, higher than I was expecting it to be.
Um, I could've sworn, uh, when I, um, first signed up for the c... |
apr_inquiry | Uh, hello? Yeah, hi there. I'm just, um, calling in because I've got a, uh, question about my, um, APR. Name's ***, by the way. Well, see, I got a, um, statement in the mail the other day and, uh, the APR, it's, uh, it's higher than I, uh, than I thought it would be. Yeah, I've got the, um, statement right here. It say... |
apr_inquiry | Uh, hi there, yeah, I-I'm calling because I, um, have a bit of a question about my, um, my APR. You see, I got this, um, this letter in the mail, y'know, from you guys, and it's saying that my APR has gone up. It's, uh, it's a bit confusing because I, uh, I thought my APR was fixed, y'know? Um, I mean, I've been with t... |
apr_inquiry | Uh, hi there. Yes, my name is John ***. Thanks for taking my call. Um, I was just going over my, uh, monthly bank statement, and I noticed something, um, a bit confusing. I've been seeing this, uh, term, APR, and, ah, it's been popping up on my credit card statement. I must admit, I'm really not sure, um, what it means... |
auto_loan_process | Uh, hello there. I, um, I have a few, uh, questions about your, uh, auto loan process. You see, I'm thinking about, um, buying a new car – a used one, actually – and I, um, I've never taken out a, uh, loan before, so, um, I'm not really sure where to start.
Yes, uh, I've been a customer with your bank for a, um, prett... |
auto_loan_process | Uh, hello, um, hi there. Uh, my name is ***. I've, um, I've got an auto loan with your, um, your bank. Yeah, I've been your customer for, um, quite some time now.
Um, see, I'm having a, a little bit of an issue. I, um, I've been trying to, uh, to make a payment on my auto loan. Um, I've been trying to do it online, y... |
auto_loan_process | Uh, hi, hello. My name is ***. I'm, uh, calling about a bit of an issue I'm having with my auto loan. I mean, I've been with this bank for a while and I've never had to deal with something like this before. So, it's a bit confusing to me, you know?
I recently, uh, took out an auto loan for a new car, right? And, uh, I... |
auto_loan_process | Uh, hi, good day. My name is *** and I, um, I have an account with your bank. I've been banking with you for quite a while now and I'm usually pretty happy with the service. However, I'm having some, uh, issues with the auto loan process. I applied for an auto loan about two weeks ago, but I haven't, um, I haven't rece... |
auto_loan_process | Uh, hey, good morning. My name's... um, it's ***. I hope you're doing well. I, uh, I got this auto loan from your bank a couple of months ago. I, um, I think I have a bit of a problem with it.
No, no, it's not the loan itself, it's the, uh... the process. Yeah, that's what it is, the process. You see, when I applied ... |
credit_check_inquiry | Uh, hello there, um, I'm calling... um, my name is *** and I'm calling about something on my account... uhh, it's, you know, it's related to a credit check. Yeah, so umm, I was going through my online banking, and, ah, I noticed that there's a credit check on my account that I didn't authorize.
Yes, I'm, uh, I'm pret... |
credit_check_inquiry | Uh, hi there. This is, erm, this is ***. I hope you're doing well today. I, uh, I have a bit of a problem. I'm a bit confused about something, you see. My bank account, uh, it shows a recent credit check that, um, I didn't authorize. Yeah, it's got me a little worried, you know?
Yeah, that's right, it's a credit check... |
credit_check_inquiry | Uh, hello there. So, uh, I was just checking my, um, online banking account and I, um, I noticed a credit check on my, uh, account that I, um, I don't remember authorizing. Yes, it's ***. Uh, the date of the, um, the credit check was on the, um, 15th, the 15th of last month. Yeah.
I, uh, I mean I'm not, um, I'm not en... |
credit_check_inquiry | Uh, hi, um, hello there. My name is ***. I'm, uh, calling in regard to, um, a little bit of a concern I have with my, um, my bank account. You see, uh, I was going through my, um, my recent transactions and I, uh, noticed a, um, a credit check on my account. I, um, I didn't, uh, authorize any credit checks, so I, uh, I... |
credit_check_inquiry | Uh, hey there. Um, my name is, um, John ***. I, uh, have an account with you guys. Uh, account number ***. I, um, I have a bit of a, um, a problem. I was, uh, I was looking at my, uh, credit report, you know, just, um, checking things out and, um, I saw this, this credit check, uh, from your bank. And, um, I don't reme... |
down_payment_inquiry | Uh, hello there. I hope you're, um, you're having a good day. My name is ***. Uh, I'm calling because I, um, I have a bit of a... um, an issue, I guess? I have a query about, uh, a down payment I made. Yes, yes, that's it - a down payment.
See, I've been banking with you guys for, um, quite a few years now. And, uh, ... |
down_payment_inquiry | Uh, hello, good day. I, um, I'm calling about a, uh, a matter concerning my bank account. I recently made a down payment for, um, a property and I, um, I wanted to check if the transaction has been, um, processed successfully.
Yes, yes, I can provide the necessary information. My account number is *** and the transac... |
down_payment_inquiry | Uh, hi, yeah, good afternoon. This is, um, this is John Doe. So, I've been, like, with *** bank for quite a few years now, um, and I-I've always had a really, you know, pretty good experience with you guys. Um, but, uh, I'm kind of having an issue right now that I'm hoping, uh, you folks can, um, help me with.
I, uh, ... |
down_payment_inquiry | Hello, umm, hi there. My name is ***. I, uh, I'm calling because I'm a bit confused about, um, something related to my current home loan. Yeah, you see, I've been trying to, uh, make a down payment on my account online and, uh, for some reason, it's not really working out for me.
Yeah, so, um, I've already tried to, ... |
down_payment_inquiry | Uh, hello, I'm, uh, I'm calling because I'm having a bit of trouble understanding, um, something about my mortgage. You see, my account number is, uh, ***. I, um, I recently signed for a mortgage with your bank and I'm a bit confused about the, um, down payment process.
So, um, I was told that I could make a down paym... |
interest_rate_inquiry | Uh, hi, good morning. My name is *** and I, um, I have an account with your bank. Uh, yeah, I'm calling because, um, I noticed something odd with, uh, my last statement. It's, um, it's about my loan interest rate, you see.
Um, I...uh, took this loan from your bank, uh, about a year ago and, um, I remember the interest... |
interest_rate_inquiry | Uh, hello there. My name is, um, John. And, uh, I have an account with you guys, number ***. I, uh, I noticed on my, um, last statement there was something about an, er, interest rate that, um, seemed a bit off to me.
Yeah, yeah, that's right. It's a, um, savings account. I, uh, I'm really just trying to understand w... |
interest_rate_inquiry | Uh, hi there. I'm, um, hoping you can help me out with something. My name is ***. I've, uh, I've got an account with you guys, a savings account.
I, uh, got a letter last week, in the mail. It was about, um, interest rates or something. I didn't really understand it, you know? It seemed like it was, um, telling me th... |
interest_rate_inquiry | Um, hello, uh, yes, hi there. My name's, uh, John ***. I'm, um, a customer with your, um, bank. Yes, uh, my account number is ***. Yeah, so, um, I was, uh, looking at my, um, bank statement and, uh, I noticed, well, um, the interest rate on my, uh, savings account seems to be, uh, lower than what I, um, thought it was ... |
interest_rate_inquiry | Uh, hello there. My name is John... John D***. Yes, that's right. I'm calling in today because, uh, well, I have a bit of a question regarding my, uh, my account. See, I've noticed on my, um, my last statement that my, uh, my interest rate is a bit higher than I, um, I was expecting.
Yes, I'm talking about my, um, my... |
loan_process_inquiry | Uh, hello, my name is, ummm, John ***. I am calling, uh, because, well, I applied for a loan, um, a personal loan, through, uh, your website, a few days ago. And, uh, I have yet to, you know, hear anything back from you guys.
Yes, that's correct, the application number is, um, ***. I filled out, you know, all the nec... |
loan_process_inquiry | Uh, hi, good day, this is...um...this is Paul speaking. I've got a, uh, an issue I need some help with. It's about a loan I applied for with your bank. You see, I went through the, um, the online application, right? And it showed me that I was successfully, um, pre-approved. But, uh, I've been waiting for a week now, a... |
loan_process_inquiry | Uh, hello, yes, uh, my name is ***. I, uh, recently applied for a personal loan through your, uh, online platform. Um, it's been a, uh, a few days now, and, uh, I haven't heard anything back. I, um, I'm just, you know, calling to check on, uh, the status of my application.
Yeah, yeah, the loan ID number? Uh, sure, it... |
loan_process_inquiry | Uh, hello, um, my name is John ***. I'm, uh, calling in regards to a, um, a loan application I recently, uh, submitted online. It's been, like, a week since, um, I filled out the form and, uh, I haven't, uh, received any sort of, um, confirmation or, uh, update on the, um, process.
So, I, um, was just, um, wondering ... |
loan_process_inquiry | Uh, hello, good morning. My name is ***, customer number ***. I hope you're, you know, doing well today. I, umm, I’m calling about a loan I applied for... yeah, through your bank. I mean, I applied online a couple of weeks ago, and I have yet to receive any confirmation or, you know, any update on the status of my appl... |
atm_support | Uh, hi, good, uh, good morning. I, uh, I'm having a bit of a, um, problem with, uh, one of your ATMs. Yeah, I, uh, I tried to, um, withdraw some cash earlier today and, uh, the machine, um, it didn't dispense any cash. But, um, when I checked my, uh, online account, uh, the amount was, uh, deducted. So, uh, I'm, uh, I'... |
atm_support | Uh, hello, um, I'm having a bit of a, uh, problem with my, uh, ATM card. It's not, um, working, you know? I tried to, uh, withdraw money from, um, three different ATMs and, um, all of them said that, um, my transaction couldn't be, uh, completed.
I'm, um, I'm not sure what's, um, going on. I mean, I, uh, know for sur... |
atm_support | Uh, hi there. Yeah, I'm calling because I'm, um, having a bit of an issue with your ATM service. I've been, um, using this bank for a good few years now, and this is the first time I'm, um, running into this sort of problem.
I mean, I went to withdraw some cash yesterday from, um, one of your ATMs near my house. The ... |
atm_support | Uh, hi there, um... good day. My name is ***. Um, so I had a bit of a, uh, problem with my ATM card over the weekend. Uh, I was trying to, um, withdraw some cash, you know, and the ATM machine just, uh, swallowed my card. I mean, it didn't, you know, spit it out like it usually does.
Yeah, I, uh, I did try to, um, wa... |
atm_support | Uh, hi there. My, uh, my name's Marcus, Marcus ***. Um, I'm calling because I'm having, like, some issues with the ATM. Yeah, I, um, I tried to withdraw some money today and, uh, it just, you know, it just didn't work.
Yes, yes, I did enter the right PIN, I'm sure. I tried a couple of times, you know, just to be sure... |
contactless_not_working | Uh, hi there, good morning. Uh, I'm calling because I'm having a bit of trouble with my contactless payment function. Yeah, it's just not working anymore.
I've been trying to use my card for contactless payments at several different places, but it seems like it's just not going through. It's quite embarrassing, you k... |
contactless_not_working | Uh, hello there. I'm, uh, having a bit of a problem with my, you know, my contactless card. I can't seem to get it to work, you know? Um, I tried using it at the grocery store and, um, also at the gas station, but for some reason, it just... well, it just won't work.
Yeah, yeah, I have it right here. It's a *** card.... |
contactless_not_working | Uh, hello. Good, uhm, good morning... I'm, uhh... I'm having a bit of a problem with my, uh, my bank card. Yeah, it's the, uh, the contactless feature. It's, um, it's not working.
Yeah, I've been, um, trying to use it in a few different places, you know, like the grocery store, the gas station... and, uh, it's just no... |
contactless_not_working | Um, hi, hello there... I'm having a bit of a... well, a problem with my, um, my contactless payment. It's, um, it's just not... working, you know? I mean, I've been trying to use it for the past few days and, um, it just... it just doesn't seem to be going through.
No, no, I'm not getting any error messages or anythi... |
contactless_not_working | Hi, hello, yeah, my name's John, John ***. Um, I'm calling because, um, I'm having a bit of a problem with my, um, my contactless payment. It's, um, it's just not working. Yeah, so, I've been using this card for, um, for a long time now, and it's always worked fine, you know, just tap and go, really convenient. But, um... |
mobile_app_issues | Uh, hi there. Yeah, I'm having a, uh, bit of a problem with your mobile app. Mhm, it's just not, like, working properly for me... Yeah, it's the one for *** Bank.
So, uh, the issue is that, um, I can't seem to log in. Yeah, I mean, I'm sure I'm putting in the right password and everything, but it keeps saying it's inc... |
mobile_app_issues | Uh, hi there, good morning. My name is John...John ***. I'm, um, calling in regard to the mobile app. See, I've been having some...well, some issues with it recently.
Yes, yes, it's the app for your bank. I've always found it pretty easy to use, you know, very convenient. But recently, um, I've had some, uh, problems... |
mobile_app_issues | Uh, hello there. It's, um, it's about your, uh, your mobile banking app. I'm, um, I'm having some, uh, some trouble with it. I've been a customer with *** Bank for, like, I don't know, over 10 years now and never had an issue until now. Uh, so, I thought I'd just give you guys a call and, um, see if we can, uh, sort th... |
mobile_app_issues | Uh, hi there, um, my name is ***. I, um, I was trying to, um, access my, uh, account on your, um, mobile app. Um, I keep, uh, getting this weird error message, something about, um, "connection issues", I think. But, uh, I've checked my internet connection and, uh, everything seems to be in, um, in order. Uh, I've also,... |
mobile_app_issues | Uh, hi there. This is, um, this is ***. Uh, I'm having some trouble with your mobile uh, app. I, uh, I just can't seem to get it to work properly. I was trying to, um, check my balance and it just, it just wouldn't load. Kept giving me this weird error message, uh something like, "Unable to retrieve account details."
... |
exchange_charge | Uh, hello there. I, um, just noticed something odd on my recent, uh, bank statement. See, I made a currency exchange last week, and, uh, I think there might be, um, a mistake with the charge. It, uh, it seems a bit high to me.
Yes, yes, that's correct. The exchange was from, um, US dollars to Euros. The exchange rate ... |
exchange_charge | Hello, um, yes, good morning. My name is ***. I've been a customer of your bank for, uh, several years now. I'm, uh, calling because I've noticed something odd on my, um, bank statement. There seems to be, um, a charge that I don't quite understand.
It's listed as an, um, 'exchange charge'. I'm not really sure what t... |
exchange_charge | Uh, hi there, um, I'm calling about this, uh, issue I noticed on my, my, uh, my bank statement. You see, I, um, I made an exchange, uh, from my account, and, um, I noticed a, uh, a charge that I didn't quite understand.
Yeah, yes, it was, um, an international, uh, currency exchange. I, um, I transferred some funds to... |
exchange_charge | Uh, hello, yeah, hi. My name's David, David ***. I'm uh, I'm calling because I've got this, uh, issue with my recent bank statement. I was looking at my, um...my transactions, you know? And, um, I noticed this, uh, this charge that I don't really, um, understand.
Yeah, it's um... it's labeled as an "exchange charge".... |
exchange_charge | Um, hello there. Yeah, uh, my name is, well, it's ***. I, uh, I'm calling because, well, yeah, I've noticed some, uh, strange things on my, um, my bank statement. There's this charge, see, an, um, an exchange charge, I believe it's called? From my, uh, from my last trip abroad, I think. I don't, uh, I don't recall gett... |
exchange_rate | Uh, hi there, uh, my name is ***. I'm, um, calling in regards to some, um, some, ah, issues I've been having with the, um, the exchange rate on my account. Yeah, so, um, I noticed that, um, the rate I was, um, charged was, um, higher than the, um, the rate that was, uh, advertised on your website.
Yeah, so, um, I, um... |
exchange_rate | Uh, hello, um, good day to you. I'm...I'm just calling because I, uh, need some help with something. Yeah, so, um, I recently made a, um, transaction. An international one, you see. It was, uh, to my brother who lives in Canada. But, uh, I think, um, there's been some kind of, uh, mistake. I...I mean, I think there's a... |
exchange_rate | Uh, hello there. Yeah, my name is, uh, ***. I'm calling because I've got a bit of a, um, problem with my account. You see, I recently made a, uh, transaction overseas, and I'm a bit confused about the exchange rate that was used.
No, no, it's not that I don't understand how exchange rates work, it's just that, um, wh... |
exchange_rate | Uh, hello, yeah, good morning. I, uh, I hope I'm not disturbing you or anything. Yeah, I'm calling today because I, uh, I've got a small issue with my, um, my account. My name? Yeah, sure, it's ***. And my account number? Okay, let me just find that... Alright, here it is, it's ***.
So, uh, here's the thing. I've bee... |
exchange_rate | Uh, hi there, I'm calling because, um, I have a bit of an issue with the exchange rate on my account. Yeah, my name is ***. My account number? Uh, sure, it's ***.
Yes, so, what happened is that I, um, I recently transferred some money to a, uh, foreign account. Yeah, um, I have a daughter studying abroad and, well, I... |
exchange_via_app | Uh, hello, um, good day. I hope I'm not bothering you. I just need some help with something. You see, I've been trying to use your app to um, exchange some currency. Uh, I'm supposed to travel next week and I wanted to get some, um, Euros. But every time I try to navigate to the, um, currency exchange feature, it keeps... |
exchange_via_app | Uh, hello, yes. Hi. I, uh, I'm having a bit of an issue with, um, your mobile app. I was trying to, you know, do an exchange, um, but it's not really working for me.
Yeah, so, um, I've got this, um, account in, uh, *** and I'm trying to, um, exchange some of it to, um, ***. But, um, every time I try, it, uh, just kin... |
exchange_via_app | Uh, hi there. Yeah, um, so I've been trying to, uh, do something on your app and it's just not, um, not going too well for me. I'm trying to exchange some, uh, foreign currency I have. It's, uh, it's Euros actually. I've got, um, quite a bit left over from a trip I took, uh, before all this, uh, COVID stuff hit.
Um, a... |
exchange_via_app | Uh, hi there. My name is ***. I'm, um, having a bit of an issue with your mobile app. Just installed it on my phone, but uh, well, I'm having trouble setting up a currency exchange. Yeah, I'm planning a trip abroad and I figured it'd be easier to just, you know, get it done through the app.
So, uh, I was trying to exc... |
exchange_via_app | Uh, hello there. This is, uh... John ***. I'm, uh... I'm not sure if I'm calling the right, um, department. But, uh, I need some help with, um, your mobile banking app. I'm, uh, trying to, um, to exchange some currency, but um, it just won't, um, won't go through. Yeah, I'm, um, I'm sure I have, uh, more than enough in... |
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