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40f77c66cca8-1 | If the icon stays on for more than 10 minutes, first make sure that the client device is online. If it is offline, the sync icon will stay on.
If the client device is online, and the sync icon shows for more than 10 minutes, see Contacting Support .
Local changes not synced
See if there are any conflicts o... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/common-sync-issues |
40f77c66cca8-2 | Open the browser and navigate to the list in question.
Make sure you are using Microsoft Edge, Google Chrome, or Mozilla FireFox. These are the only currently supported browsers. Also make sure you are on a device running Windows 10 or later.
Press F12 to open the browser tools.
Switch to the Application ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/common-sync-issues |
40f77c66cca8-3 | Run query: Issues with editing Microsoft Lists offline
Fill in the Description field with the Information needed to open a Microsoft support request , above.
Select Contact Support .
References
Edit lists offline
Lists sync policies | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/common-sync-issues |
33c54c232880-0 | Original KB number: 4506600
Summary
This article is for IT admins managing the OneDrive sync client in Windows environments while using the sync client build 18.151.0729.0012 or later. On prior versions, this option will only be displayed in Settings if OneDrive has detected that Known Folder Move can be compl... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/determine-known-folder-move-eligibility |
33c54c232880-1 | Note
Another method is to see Which OneDrive app? to determine which version of the app you have.
Verify OneDrive Personal Site Capabilities of the user
In order to check whether the user has the correct PersonalSiteCapabilities enumeration , follow the below steps:
Navigate to portal.office.com .
G... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/determine-known-folder-move-eligibility |
33c54c232880-2 | Under some scenarios, it's possible that the antivirus installed on the computer can cause this issue. To test for this behavior, copy the .json file from a working machine and paste it in the provided location.
Need more help?
Still need help? Go to Microsoft Community . | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/determine-known-folder-move-eligibility |
d6af23d9de8c-0 | Introduction
This article describes previous changes to the default versioning setting for SharePoint Online document libraries.
More information
Changes were made previously to SharePoint Online that enable the Create major versions setting for all document libraries on current sites. By default, this configur... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/library-versioning-setting-changes |
a4010f35cf68-0 | Modern List creation is an update to the Microsoft Lists, Microsoft Teams, and SharePoint appwebs. The default content type of new lists is currently set to the name of the list instead of “Item.” A fix is scheduled to be rolled out by the end of this month (November 2020) that will set the default content type to “Ite... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/change-to-how-lists-are-named |
a4010f35cf68-1 | To do this, bulk edit all list items.
More information
Still need help? Go to Microsoft Community . | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/change-to-how-lists-are-named |
d858fa5b33b4-0 | Original KB number: 3013532
Symptoms
When you add a recurring Calendar item by sending a meeting invitation email message to a list, the event is added correctly on the Microsoft SharePoint Online list. But when you click Connect to Outlook and then sync with Microsoft Outlook, you experience the following sym... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/outlook-not-sync-recurring-calendar-items |
a5b98fafc2e8-0 | Note
This article applies only to the previous OneDrive for Business sync client (groove.exe). In most cases, we recommend that you use the newer OneDrive sync client (onedrive.exe) instead. Which version of OneDrive am I using?
Problem
After you upload or create a folder that's named "_private" in Microsoft... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/cannot-sync-files-folders |
29d3de34875a-0 | Symptoms
When you try to share or break the inheritance of a folder in Microsoft SharePoint Online or Microsoft OneDrive for Business, you receive one of the following error messages:
You can't share this folder because there are too many items in the folder.
You can't share this item because too ma... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/error-share-break-inheritance |
384bb6868697-0 | Symptoms
You can't delete the corresponding folder in the SharePoint library for standard channels in Microsoft Teams that you deleted before August 2022.
Cause
Before August 2022, the folder for a Teams channel wasn't disconnected from Teams after the channel was deleted. Therefore, there is no available option ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/deleted-teams-standard-channel-folder-deletion-fails |
2f3a1fd74886-0 | Problem
You select multiple items in a SharePoint Online document library that are checked out, and then you try to click the Check In button. However, you discover that the control is disabled.
Solution/Workaround
To work around this behavior, use Check In for individual items.
More information
T... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/cannot-check-in-multiple-items |
0ec697fbd04c-0 | Problem
Consider the following scenario:
In SharePoint Online, you create an Asset Library.
You create a folder in the Asset Library.
You change the properties of the folder and then change the Content Type setting from Folder to Video.
In classic UI, the thumbnail image will have film reel icon
In Modern... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/film-reel-icon-video-content |
521080508ae6-0 | Problem
Consider the following scenario:
You have a SharePoint Online list that uses the Calendar view.
In the Advanced Settings section of List Settings , you have specified No for the Launch forms in a dialog option.
In this scenario, the list opens the form dialog box when you edit or create a new... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/calendar-view-list-opens-dialog-box |
4616e2b3670e-0 | Problem
You have a Microsoft SharePoint Online list or library that was previously configured to sync data with Microsoft Outlook through the Connect to Outlook feature. However, when Outlook tries to sync the list, you receive the following error message:
Task 'SharePoint' reported error (0x80070005): You do not h... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/sync-sharepoint-list-error-0x80070005 |
c0a14c17a05d-0 | Problem
In Microsoft SharePoint Online or Microsoft SharePoint 2013 on-premises, the option to "drag files here" for a list is missing.
Solution
To resolve this problem, install the latest version of your web browser. Or, install Microsoft Office 2013 or SharePoint Designer 2013.
More information
This issue o... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/drag-files-here-option-missing |
07f2d00851fb-0 | Problem
When you try to connect an InfoPath form to SharePoint Online for some web services, you receive one of the following error messages:
An error occurred while connecting to a Web Service.
An error occurred querying a data source.
More information
This issue occurs because loopback protection is ena... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/fails-connecting-infopath-form |
697e82d93d1e-0 | Problem
On a mobile device, you browse to a forms library that contains a published InfoPath form. When you click the form, you receive the following error message:
Sorry, something went wrong.
An unexpected error has occurred.
Solution/Workaround
To work around this issue, use full-screen view (also known as... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/click-infopath-form-mobile-view |
e59364fa7c98-0 | Problem
When you try to open an InfoPath Filler form that's published to a SharePoint Online site, you receive the following error message:
InfoPath cannot open the selected form because of an error in the form's code. Policy settings prevent opening Internet forms with managed code. To fix this problem, contact yo... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/fails-opening-infopath-filler-form |
e59364fa7c98-1 | After you have added each site to the Websites list, click Close , and then click OK .
More information
Still need help? Go to SharePoint Community . | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/fails-opening-infopath-filler-form |
02b82a2bc01b-0 | This article describes some differences between SharePoint Online (DvNext/MT) and SharePoint On-Premises in how InfoPath Forms Services works.
Central Administration options
InfoPath Forms Services is a farm-level feature. The displayed options in On-Premises Central Administration can't be changed in the DvNext/MT... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/infopath-forms-services |
02b82a2bc01b-1 | Note
Built-in SharePoint Web Services and REST endpoints must be called from the same site collection to which the .xsn file is published. There are no other built-in SharePoint services that can be successfully called from an InfoPath browser form in the DvNext/MT environment. Any call to a service that's hosted on ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/infopath-forms-services |
02b82a2bc01b-2 | Typically, this occurs because the form is loading large amounts of data without filtering it. This requires too many resources. The recommended resolution is to use the SharePoint List data connections. These let you apply a filter when you query SharePoint.
Attachments to InfoPath form templates published to a form... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/infopath-forms-services |
4199cef88278-0 | Symptoms
You have an InfoPath form that uses the GetUserCollectionFromGroup method of the UserGroup.asmx web service to enumerate users and groups. You try to open the form in a browser. However, the form does not open, and you receive an error message that resembles the following:
An error occurred while tryin... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/access-denied-when-opening-form-id-5566 |
4199cef88278-1 | If you cannot use an account from the Farm Administrators group to open the form, you have to change the permissions of the SharePoint groups that the form enumerates. To do this, follow these steps:
Navigate to Site Settings > People and Groups , and then select the group that you want to edit.
On the group p... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/infopath/access-denied-when-opening-form-id-5566 |
79af85d04a84-0 | Problem
Consider the following scenario:
You add a Page Viewer Web Part to your Microsoft SharePoint Online page.
Within the properties for the Web Part, you configured the Link setting to point to the Microsoft 365 Outlook Web App.
In this scenario, when you view the Web Part on a SharePoint Online p... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/apps/view-owa-page-viewer-web-part |
983adb2861cd-0 | Information
Microsoft discontinued access to the MSN Weather Service API on April 15, 2016. Because of this change, the MSN Weather Service request URL is now disabled. For example, the following URL no longer returns results:
http://weather.service.msn.com/data.aspx?weadegreetype=F&culture=en-US&weasearchstr=Redmo... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/apps/msn-weather-service-api-retired |
b152c944b7a8-0 | Problem
When you try to update a Microsoft SharePoint app that you're developing by using Microsoft Visual Studio, you receive the following error message:
A different version of this App is already installed with the same version number.
Solution
To resolve this issue, use a later version number in the App ele... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/apps/fails-updating-sharepoint-app |
69cac68800e0-0 | Problem
When you try to open a Microsoft Access desktop database in Microsoft SharePoint Online, you receive the following error message:
Could not execute query; could not find linked table.
Solution
To resolve this issue, follow these steps:
In the Microsoft Access web app, create a new connection.
In y... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/apps/fails-opening-access-desktop-database |
69cac68800e0-1 | View Read-Only Connection Information
View Read-Write Connection Information
Re-create the linked tables in your Access database by using the new connection information that's listed.
If other users are connected to the same data in the Access web app, you'll have to give them information about the new co... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/apps/fails-opening-access-desktop-database |
130afab90900-0 | Problem
Consider the following scenario:
You publish an app to a Microsoft SharePoint app catalog.
An item (such as an Excel worksheet) that uses the app is shared to guest users by its URL.
When you configured sharing, you cleared the Require sign-in check box.
The recipient of the shared item clicks the... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/apps/guest-link-fails-accessing-shared-resource |
9e5569f1265a-0 | Problem
Consider the following scenario.
You upload a .mov or .mp4 video to a SharePoint Online library.
In Internet Explorer, you browse to a SharePoint Online library that contains a .mov or .mp4 video file.
When you click the video to open it in Windows Media Player, you receive the following error mes... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/apps/windows-media-player-cannot-connect-to-server |
9e5569f1265a-1 | After you have added each site to the Websites list, click Close , and then click OK .
Authenticate to Microsoft 365
Make sure that you're authenticated to Microsoft 365. To do so, sign in to the SharePoint Online site by using your Microsoft 365 work or school account credentials, and then select the Keep... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/apps/windows-media-player-cannot-connect-to-server |
b7cd2ac226aa-0 | Summary
It's important that administrators can diagnose and resolve issues quickly in SharePoint Online and OneDrive. To support this effort, the SharePoint support team has released features in the Microsoft 365 admin center to resolve common issues.
Note
This feature is not available for Microsoft 365 Governm... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/diagnostics/sharepoint-and-onedrive-diagnostics |
b7cd2ac226aa-1 | Run Tests: Picture Sync
Profile picture not showing in SharePoint Online
OneDrive storage quota
Diagnose issues that may occur during a quota change for a OneDrive for Business site.
Run Tests: OneDrive Storage Quota
Change a specific user's OneDrive storage space
Site collection deletion
Diagnose... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/diagnostics/sharepoint-and-onedrive-diagnostics |
b7cd2ac226aa-2 | Run Tests: OneDrive Storage Limited to 5TB
Check OneDrive site storage eligibility for storage beyond 5 TB
SharePoint Tenant Storage
Verifies any issues with your SharePoint Online tenant storage quota displayed in SharePoint admin center and shows how quota is allocated
Run Tests: Tenant Storage
SharePoi... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/diagnostics/sharepoint-and-onedrive-diagnostics |
18930178b163-0 | In Microsoft SharePoint Online and SharePoint Server, when you specify the Document Template for a site content type by using a URL of an existing document template, make sure that you use the URL of an existing site in the same site collection. A relative or absolute URL to a content type is not supported in the con... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/relative-url-across-site-collection-not-supported |
d6a42e624722-0 | There are several reasons why Microsoft SharePoint or Microsoft OneDrive might become inaccessible. You can use the following guide to troubleshoot this issue for users who can't access SharePoint Online.
Do users have appropriate permissions?
Check whether users have the appropriate permissions to access the si... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/sharepoint-online-inaccessible |
d6a42e624722-1 | If the SharePoint or OneDrive site is slow or delayed for multiple users, a temporary service issue may be occurring. In this case, users may experience intermittent delays or navigation errors when they try to access SharePoint sites or OneDrive content. To determine whether your organization is affected, check the S... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/sharepoint-online-inaccessible |
bb6409975744-0 | Problem
When you view the Manage User Profiles section of the SharePoint Online admin center in Microsoft 365 for enterprises, you find that uncompiled audiences are present.
Solution
To resolve this issue, wait for audience compilation to be completed. If more than seven full days have passed since the l... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/uncompiled-audiences-are-present-in-office-365-for-enterprises |
d08b051a8d0a-0 | Symptoms
When you access the Content type gallery in the SharePoint admin center, you receive one of the following error messages:
An unexpected error has occurred. Please try again later.
You need permission to access this site.
Cause
There are many causes of this problem. The most common cause is th... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/content-type-gallery-error |
5058b681f987-0 | Summary
You may find that you are unable to delete files in SharePoint or OneDrive. This article describes ways to narrow down the issue and find a solution.
More information
There are several reasons why you may be unable to delete a file. Try each of these until you find one that resolves your issue.
Ensure... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/unable-to-delete-files |
eefb19b21ffc-0 | When you upgrade a site collection to SharePoint Online 2013 mode, errors can occasionally occur. This article helps you understand those errors and address them.
Check upgrade status and log files
Upgrade status indicators and log files should give you an idea of what went wrong during the upgrade process. We reco... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/troubleshoot-site-collection-upgrade-issue |
eefb19b21ffc-1 | To reset the page, you can use the Reset to site definition link under Site Actions on the Site Settings page or use the Reset to Template command in SharePoint Designer 2013.
Q: The view on a large list is not working any longer
A: Create indexed columns, folders, or new views for large lists. You might hav... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/troubleshoot-site-collection-upgrade-issue |
eefb19b21ffc-2 | For more information, see Conflicting content types were found during site collection health check and Create or customize a content type .
Q: My site looks ugly, doesn't behave as expected, or I see script errors
A: Either edit the page or reset the page to the default version, or remove or replace the custom ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/troubleshoot-site-collection-upgrade-issue |
eefb19b21ffc-3 | Q: I receive an error that I cannot create a subsite based on a site template because the site template uses the 2010 experience version and my site collection is in the 2013 experience version
A: Recreate the site template in the 2013 experience.
To recreate the site template, create a new subsite based on the 20... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/troubleshoot-site-collection-upgrade-issue |
eefb19b21ffc-4 | To resolve this, you should first create an evaluation site collection, and then re-create the master page in the SharePoint 2013 site.
Q: My upgraded site does not render at all; instead, I see an "unexpected error" with a correlation ID.
A: Your custom branding may use a custom master page that contains a custom... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/troubleshoot-site-collection-upgrade-issue |
695f66b05200-0 | Summary
Microsoft does not directly support problems that are caused by using third-party tools in Microsoft SharePoint Online. A third-party tool can be any automatic method that's intended to import, update, or export any type of data, user accounts, metadata, or content.
When you use third-party tools, primary s... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/third-party-tools-change-support |
8e267eea331c-0 | Your SharePoint Online profile picture isn't displayed on SharePoint sites or in People web parts. To get your profile picture displayed, try the following resolutions.
Resolution Option 1: Run the Picture Sync diagnostic
Note
This feature requires a Microsoft 365 administrator account. This feature isn't avail... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/profile-picture-not-showing |
8e267eea331c-1 | In a private (InPrivate/Incognito) browser session, ask each user to browse to the location where they were added to the People web part.
If all these steps have been completed and the photo isn't showing within 24 hours of retrying the steps, contact your Microsoft 365 Administrator. If you aren’t sure who that is... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/profile-picture-not-showing |
8e267eea331c-2 | Steps for SharePoint Administrators
If a user is encountering this problem, check that the Picture profile property is set to be user editable. If this is not set to user editable, SharePoint will not sync the pictures with Exchange Online.
Go to the Microsoft 365 admin center .
Select Show all > SharePoint... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/profile-picture-not-showing |
81e24bb9544a-0 | Assume that you have Skype for Business running on the computer. When you open a SharePoint page, your presence information is not shown.
Workarounds
Use one of the following two workarounds, and then open the page again:
Disable Protected Mode for Internet Explorer by clearing the Enable Protected Mode check... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/presence-information-fails-showing |
8f413741795f-0 | Introduction
This article contains information about Unified Logging System (ULS) log access in SharePoint Online.
More information
Microsoft uses the Unified Logging System (ULS) in the SharePoint Online environment. Sometimes we receive requests to share these ULS logs with customers for troubleshooting and deb... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/information-about-uls-log-access |
c94177181c62-0 | This article is based on a contribution from Westley Hall, an engineer on the SharePoint Developer Support team.
Symptoms
You find that an add-in stops working under the following conditions:
You have a SharePoint provider-hosted add-in that's running on Azure web services.
The add-in is hosted on a SharePoin... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/net-update-causes-azure-add-in-to-stop-working |
c94177181c62-1 | <system.web>
<httpCookies sameSite="None" requireSSL="true"/>
<sessionState cookieSameSite="None" />
Note
If SameSite is set to None , SharePoint does not force the requirement for the iframe and host to be in the same domain.
To update the Web.config file on the live instance of your Azure web ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/net-update-causes-azure-add-in-to-stop-working |
c94177181c62-2 | Verify that your add-in web parts are working as expected.
For future deployments, we recommend that you add this change to any source code projects that the web application was deployed from.
More information
For more information about the .NET Framework update, see Azure App Service—SameSite cookie handling ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/net-update-causes-azure-add-in-to-stop-working |
f16271d7454c-0 | Problem
When you use the SharePoint Hybrid Picker, you receive the following error message during the Hybrid solution configuring phase:
Value cannot be null. Parameter name: My site URL or team site URL from Discovery Service is null or empty.
Solution
To resolve this issue, grant permissions to the Everyone ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/troubleshoot-error-when-you-use-hybrid-picker |
9ac72641baba-0 | Problem
Consider the following scenario:
In Microsoft 365, you browse to the SharePoint Online admin center and then click records management.
You have many connections in the Send To Connections list configured.
You try to update, remove, or add a connection.
Note
If you're trying to add a conn... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/troubleshoot-send-to-connection-error |
19d4a9ead015-0 | Symptoms
When users browse to a Microsoft SharePoint site or OneDrive site, they're redirected to the https:// tenant -onmicrosoft.com.nas002.access-control.cas.ms/aad_login page. Additionally, they receive a warning message that resembles the following:
Access to Microsoft SharePoint Online is monitored.
For imp... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-to-sharepoint-online-is-monitored |
19d4a9ead015-1 | To disable monitoring, you have to browse to the Microsoft Defender for Cloud Apps page, select the activity log, and then search for the affected users. After you locate the policy, you can either disable the policy or remove the users from the group so that the policy no longer affects them.
More information
For ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-to-sharepoint-online-is-monitored |
fafee2f0eed3-0 | Problem
Consider the following scenario:
On a SharePoint Online site, you have a Promoted Links list.
In the Promoted Links list, you create a link to a local file that uses the file:// protocol.
However, when you view the Promoted Links list in the tile view and then click the link that you created, you re... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/promoted-link-invalid-url |
8d2d53b0ae34-0 | This article has the answer to frequently asked questions about the SharePoint domain rename process.
In this article, 'contoso.onmicrosoft.com' is used as an example for the old domain name, while 'fabrikam.onmicrosoft.com' is used as an example for the new domain to which you want to change.
The new domain name... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/domain-rename-faq |
8d2d53b0ae34-1 | It's still tied to the tenant as the initial domain.
Can we change or remove the initial domain contoso.onmicrosoft.com from the tenant?
Currently, we don't support changing or removing the initial domain. It'll remain tied to the tenant.
Can we roll back or rename back to our old name in case somethi... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/domain-rename-faq |
8d2d53b0ae34-2 | Backup of your data isn't required. We aren't making any changes to the actual data.
Our third-party backup solutions are failing after the rename. How can we resolve this?
You'll need to contact the third-party backup providers to find out if they support the SharePoint Online Tenant rename action.
S... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/domain-rename-faq |
8d2d53b0ae34-3 | If sync isn't stopped prior to the rename, there might be issues with OneDrive sync after the rename. This issue is due to the caching within the sync client. The users should sign out, and then sign back into OneDrive after the rename to resolve any sync issues. If that doesn't solve the problem, they should go to One... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/domain-rename-faq |
df0213f68af3-0 | This article describes how to exclude or remove a website from a retention policy.
Note
You must have the necessary permissions in the Compliance Admin center to do this. See Permissions in the Microsoft Purview compliance portal and Microsoft 365 security center .
The steps in this article apply to SharePoi... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/exclude-sites-from-retention-policy |
df0213f68af3-1 | Select the check box for the site. You can add other sites, if you want.
After you enter all the sites that you want to exclude, select Exclude at the bottom of the window to confirm the changes.
Select Save .
Remove a SharePoint site from the retention policy
Next to SharePoint Sites , select Ch... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/exclude-sites-from-retention-policy |
344bd734cb11-0 | This article lists common error messages that you might encounter when you change a SharePoint domain. Based on the information in each message, you can determine why the SharePoint domain can't be renamed and how to fix the error.
Errors
Error code
Error message
Details
Solution
755
SPO Ten... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/errors-when-renaming |
344bd734cb11-1 | BPOS sites and its configuration need to be removed before scheduling of tenant renaming can be attempted. Submit a support request by selecting Rename a SharePoint Tenant with BPOS sites
760
A site at [site URL] already exists.
Both source and target sites are sites created with redirect templates which are... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/errors-when-renaming |
344bd734cb11-2 | 773
Not Implemented.
Tenant renaming isn't enabled for the customer.
Tenant renaming isn't enabled for this customer yet. Wait for this feature to be implemented for your tenant.
775
The scheduled date/time must be within 30 days.
Scheduled time is greater than 30 days from the current time.
Provide s... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/errors-when-renaming |
344bd734cb11-3 | Tenant can be renamed only once and your organization has been renamed.
If you need more renaming, submit a support request by selecting Rename a SharePoint Tenant more than once
Note You might encounter different errors about individual site renamings if they fail as part of the domain renaming. For more i... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/errors-when-renaming |
255557ecd6aa-0 | Symptoms
When you try to connect to SharePoint Online Management Shell, you receive one of the following error messages:
The remote server returned an error: (429)
The response status code is 'Unauthorized'
Connection disconnected: Unexpected error occurred
No connection available
Connect-... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/errors-connecting-to-management-shell |
255557ecd6aa-1 | References
For more information about SharePoint Online Management Shell, see the following articles:
Getting started with SharePoint Online Management Shell .
Cannot force Modern Authentication when using Connect-SPOService cmdlet in SharePoint Online Management Shell
Still need help? Go to SharePoint... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/errors-connecting-to-management-shell |
8d4af3d4a8a4-0 | Symptoms
When you try to access a site, file, or group in Microsoft SharePoint or OneDrive, you receive the following error message:
Error 404: File/Page not found
Cause
This error occurs because the site, file, or group was renamed, moved, or deleted.
Resolution
If you can't find the content that you'r... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/error-404-onedrive-sharepoint |
8d4af3d4a8a4-1 | For files or other pages that might have been deleted, see Restore items in the recycle bin that were deleted from SharePoint or Teams .
For more information, see the following pages:
Manage the Recycle Bin of a SharePoint site
Use a different home page for your SharePoint home page
Check whether the... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/error-404-onedrive-sharepoint |
36dc31bec939-0 | Symptom
When you try to access SharePoint or OneDrive , you receive following error:
Cause
Your subscription to either SharePoint or OneDrive might have expired.
Resolution
Reactivate your subscription
To reactivate your Microsoft 365 subscription, see Reactive your subscription
Flush the ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/error-accessing-sharepoint-onedrive |
7ca68e87f43b-0 | Summary
When a content type is deleted from the SharePoint Content Type Hub, the content type will still be available in the subscriber site collection, but not on the newly created site collection.
More information
If a content type becomes unavailable on the content type hub, the subscribing site collections wi... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/deleting-content-type-from-hub |
7ca68e87f43b-1 | The nature of this structure means that, if you were to delete the content type from the content type hub without first unpublishing it, all copies of the content type in subscribing site collections will become orphaned—they will lose their ability to be updated while still thinking that they are subscribed. In fact, ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/deleting-content-type-from-hub |
374059c224bc-0 | Symptoms
When you try to create a team site from SharePoint Home, the site creation process stops or never finishes. This might occur if the Limited-access user permission lockdown mode for the SharePoint root site is activated.
Cause
Group-Connected Team sites require the ability to mae REST requests to Shar... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/team-site-creation-stops |
b7f2eb7694dd-0 | This article describes how to create a default Site collection Term Set if none is present.
Symptom
In a site collection, when you go to Term Store Management during a site collection, you don't see a term set specific to that respective site collection.
Cause
By design, the local term store is not av... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/create-default-site-term-set |
9bdaa0e44a81-0 | Symptoms
After you upload images that contain EXIF data, SharePoint Online no longer automatically imports the EXIF properties into the image properties.
Cause
The Automatic EXIF property import feature in SharePoint relied on an underlying platform capability that is no longer available. When this capability was... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/automatic-exif-property-import-unsupported |
6e5f63a12322-0 | Summary
As previously communicated in the Microsoft 365 Admin Center (for example, communication MC240160 in February 2021), we're moving all online services to Transport Layer Security (TLS) 1.2+. This change started on October 15, 2020. Support for TLS 1.2+ will continue to be added to all Microsoft 365 environment... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/authentication-errors-windows7 |
491b0673755d-0 | Summary
As previously communicated in the Microsoft 365 Admin Center (for example, communication MC240160 in February 2021), we're moving all online services to Transport Layer Security (TLS) 1.2+. This change started on October 15, 2020. Support for TLS 1.2+ will continue to be added to all Microsoft 365 environment... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/authentication-errors-tls12-support |
491b0673755d-1 | Resolution
Windows 10
Solution 1: Check cipher suites settings
Even after you upgrade to TLS 1.2, it's important to make sure that the cipher suites settings match Azure Front Door requirements, because Microsoft 365 and Azure Front Door provide slightly different support for cipher suites.
For TLS 1.2, the fol... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/authentication-errors-tls12-support |
491b0673755d-2 | For more information, see What are the current cipher suites supported by Azure Front Door? .
Windows 8, Windows 7 or Windows Server 2012/2008 R2(SP1)
If you're using Windows 8, Windows 7 Service Pack 1 (SP1), Windows Server 2012 or Windows Server 2008 R2 SP1, see the following solutions.
The Easy Fix Tool c... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/authentication-errors-tls12-support |
491b0673755d-3 | Windows 8.1 will support TLS 1.2 after an update that's scheduled for the third quarter of 2021.
Windows 10 already supports TLS 1.2.
Browser doesn't support TLS 1.2
Symptom
Authentication issues or failures to access SharePoint from known apps that don't support TLS 1.2+ occur. The following browsers don’t s... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/authentication-errors-tls12-support |
d4382e76deb6-0 | Problem
In Microsoft SharePoint Online, the following options are missing:
The Sync to Outlook button in any SharePoint Online tasks list.
The Tasks link in the About me section of the user profile page.
The Sync to Outlook button is present on the personal site tasks list but the control ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/sync-to-outlook-tasks-link-missing |
d4382e76deb6-1 | The personal Tasks page will also continue to be available for one year following the announcement that was made on September 4, 2014. After that time, this functionality will be removed and will no longer be available or supported.
Still need help? Go to SharePoint Community . | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/sync-to-outlook-tasks-link-missing |
43775eb61e28-0 | Summary
On March 24, 2020, Microsoft posted an announcement in the M365 message center ( MC207439 ) about temporary, time-based adjustments that are being made to some online services in SharePoint Online and OneDrive.
More information
During these unprecedented times, we are taking steps to make sure that critic... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/temporary-adjustments-in-sharepoint-online |
43775eb61e28-1 | Video resolution. Users may experience reduced video resolution for playback videos.
Displaying large thumbnails. Choosing to "display items by using large thumbnails" for OneDrive Files On-Demand will display generic icons instead.
Note
Photo file thumbnails (jpeg, jpg, png, and so on) are not affected by ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/temporary-adjustments-in-sharepoint-online |
b067f4952c83-0 | Symptoms
When you run the Connect-SPOService cmdlet in SharePoint Online Management Shell, you receive the following error message:
Connect-SPOService: Could not connect to SharePoint Online.
Cause
By default, the Connect-SPOService cmdlet uses the legacy authentication. This issue might occur if you ad... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/connect-sposervice-error |
0012f32b41e4-0 | Symptoms
The Advanced and API Access options do not appear in the navigation pane of the SharePoint Online Modern admin center.
Cause
These options may not available if an app catalog site is not created or is incorrectly registered on the tenant.
Resolution
To resolve this issue, follow these steps: ... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/api-access-does-not-appear |
0012f32b41e4-1 | Use the App Catalog to make custom business apps available for your SharePoint environment
Manage access to Azure AD-secured APIs
Still need help? Go to Microsoft Community . | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/api-access-does-not-appear |
f288c733753a-0 | Symptoms
When users try to access a SharePoint Online or OneDrive for Business site, they receive one of the following error messages:
Access Denied
You need permission to access this site
User not found in the directory
When users try to access links to files or folders that are shared by other users fro... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business |
f288c733753a-1 | Run Tests: Check SharePoint User Access
The diagnostic performs a large range of verifications for internal users and guests who try to access SharePoint and OneDrive sites.
Resolution option 2: Manual fix
To fix the access issues manually, follow the steps for the relevant scenario.
A user can't access a Sha... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business |
f288c733753a-2 | This issue is usually caused by a site user ID mismatch.
To fix the issue, check whether a new UPN exists. If it does, delete the new UPN , and then restore the original UPN .
If you're not comfortable with using this procedure, see Fix site user ID mismatch in SharePoint or OneDrive for an automated solution t... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business |
f44af1448e60-0 | Symptoms
You receive an "Access denied" error message or have an inconsistent experience when you try to access a user account that's managed by Privileged Identity Management ( PIM ) in a SharePoint Online (SPO) or the OneDrive admin center.
Cause
Access to a user account is not immediately available in SPO when... | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-to-pim-user-accounts |
f44af1448e60-1 | For more information, see the following Knowledge Base articles:
Roles you can't manage in Privileged Identity Management
Assign Azure AD roles in Privileged Identity Management
Still need help? Go to Microsoft Community . | https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-to-pim-user-accounts |
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