data/knowledge_docs/KDOC-0023_concept_commodity_trading.md

Concept: Commodity Trading — Variant 23

(Variant for commodity_trading domain)

Priority Levels

1. Critical (P1): Time-sensitive, perishable, or contractual deadline
   • SLA: Ship within 4 hours, deliver within agreed transit time
   • Routing: Fastest available, cost secondary
2. High (P2): Important but with 24-hour buffer
   • SLA: Ship within 24 hours
   • Routing: Balance speed and cost
3. Standard (P3): Normal operations
   • SLA: Ship within 48 hours
   • Routing: Cost-optimized
4. Low (P4): Non-urgent, can be batched
   • SLA: Ship within 5 business days
   • Routing: Maximum cost efficiency

Automatic Escalation Rules

• P3 becomes P2 if within 48 hours of contractual deadline
• Any shipment with customs hold automatically becomes P1