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[131.00 --> 131.84] How's it going, everyone? |
[131.92 --> 134.88] I don't know if the Twitch chat opened, which makes me feel strange. |
[135.08 --> 135.74] I'm gonna fix that. |
[137.94 --> 140.34] You wanna, let's just get right into Google duplexes. |
[140.34 --> 143.34] I think that was the coolest thing I've seen at least all year. |
[143.34 --> 147.54] I think, okay, let's just assume that no one's seen it. |
[147.54 --> 150.20] Our source is SC2 Mitch on the forum. |
[150.26 --> 151.06] Is it SC2 Mitch? |
[151.32 --> 151.58] Yeah. |
[151.64 --> 151.90] Yes. |
[151.98 --> 153.64] And I assume that stands for StarCraft II. |
[154.34 --> 155.30] I've just always assumed that. |
[155.30 --> 156.20] I'm gonna go with it. |
[156.62 --> 157.36] I like it. |
[157.40 --> 162.10] I feel like I've been told what it stood for before, but I don't remember, but I'm gonna |
[162.10 --> 162.80] go with StarCraft. |
[163.12 --> 163.26] Yeah. |
[163.82 --> 163.98] Yeah. |
[164.34 --> 167.82] Anyways, I will never trust anyone on the phone that goes, uh-huh. |
[168.28 --> 168.62] Mm-hmm. |
[168.86 --> 169.18] Mm-hmm. |
[169.30 --> 169.62] Mm-hmm. |
[169.62 --> 170.16] That's it. |
[170.22 --> 170.56] Yeah, yeah. |
[170.80 --> 171.14] Mm-hmm. |
[171.14 --> 175.38] So at Google I.O., which is their conference every year for developers, as opposed to the |
[175.38 --> 180.14] Made by Google hardware event in the fall, which is for consumer products, at Google I.O. |
[180.14 --> 183.84] this week, they were showing off all the new feature tech that they're doing. |
[184.00 --> 185.44] It's way beyond Android now. |
[185.86 --> 188.66] And one of the things they showed is a future service that's gonna be rolling out later |
[188.66 --> 189.94] this year that they call... |
[189.94 --> 190.80] What the hell? |
[192.56 --> 195.76] Why does something weird happen, like, out there every time we're on the show now? |
[195.76 --> 196.54] They're listening to us. |
[196.78 --> 196.96] Yeah. |
[196.96 --> 201.72] Um, they're calling it Google Duplex, and the idea here is that in the future, Google's |
[201.72 --> 203.10] gonna help you get stuff done. |
[203.18 --> 206.26] That's the Google Assistant's job, and one of those things that you need to get done a |
[206.26 --> 210.42] lot of the time is making a phone call to book reservations at a restaurant, or book a hair |
[210.42 --> 211.46] appointment, or something like that. |
[211.70 --> 213.24] And these are the two examples they showed. |
[213.60 --> 219.88] So, Sundar puts up on the screen behind him a real recording of a real call, and I expect |
[219.88 --> 222.14] that they did hundreds or thousands of these calls. |
[222.14 --> 226.16] And they probably cherry-picked, and it seemed like the person that picked up the phone was |
[226.16 --> 228.22] the same person on, like, a few of them that I heard. |
[228.62 --> 230.64] Oh, there's more than just the two he demoed? |
[230.64 --> 231.92] There's more calls you can listen to? |
[231.98 --> 236.22] I think I heard three, but I could be really not remembering accurately. |
[236.52 --> 238.80] Again, we've got a similar short-term memory loss situation. |
[239.02 --> 240.34] At least two, for sure. |
[240.86 --> 243.38] I heard one where it was a guy calling in... |
[243.38 --> 243.62] Yeah. |
[243.88 --> 248.12] And I think there was a girl calling in to something, a hair appointment or something? |
[248.20 --> 248.22] Yeah. |
[248.22 --> 248.82] Those are the ones... |
[248.82 --> 249.36] Calling for my client? |
[249.44 --> 250.44] That's what he demoed, right? |
[250.44 --> 250.82] Yeah, yeah, yeah. |
[250.94 --> 254.62] So, on the screen, we just see kind of a visualization of a phone call. |
[254.72 --> 260.74] You get the Google Assistant logo representing the robot or the AI, and then just like a phone |
[260.74 --> 261.78] logo representing the person. |
[262.72 --> 266.16] And the person answers the phone and says, you know, this is the hair salon. |
[266.22 --> 266.84] How can I help you? |
[266.90 --> 272.40] And then you hear this impeccably human-sounding voice on the other side saying, hey, I'm calling |
[272.40 --> 274.94] on behalf of a client, and I'm looking to book a hair appointment. |
[274.94 --> 280.02] And then a conversation ensues, and the result of which is a hair appointment is booked. |
[280.02 --> 284.00] And then I guess the user's phone would receive a notification that says, you have got a hair |
[284.00 --> 284.34] appointment. |
[284.46 --> 290.36] So, you can just be like, hey, assistant, book me a hair appointment at this place for this |
[290.36 --> 293.54] time or between this time, between 10 and 12 on Friday. |
[293.74 --> 296.60] And then a few minutes later, you're going to get a notification that says, yep, that's |
[296.60 --> 296.80] done. |
[298.30 --> 298.74] Yeah. |
[300.62 --> 303.02] Someone in chat said, Luke is skeptical as usual. |
[303.24 --> 306.02] I think it will work as advertised service people stick to a script. |
[306.02 --> 311.46] I am skeptical, but I think it will usually work because of what you just said. |
[311.54 --> 311.68] Yeah. |
[311.72 --> 316.16] Usually, when you're calling into a restaurant, there's a fairly formulaic way that you would |
[316.16 --> 316.82] book a reservation. |
[316.92 --> 317.82] That is absolutely true. |
[317.98 --> 318.10] Right. |
[318.10 --> 319.86] And it's not even necessarily that they stick to a script. |
[320.00 --> 324.32] It's just there's fairly basic information that needs to be passed back and forth, and |
[324.32 --> 325.70] it's not that complicated to figure out what is going to be there. |
[325.70 --> 326.06] That's right. |
[326.06 --> 332.38] So, that kind of feeds into how the voice sounds because it sounds really realistic. |
[332.66 --> 335.58] It sounds more realistic than the Google Assistant voice. |
[335.76 --> 341.88] It even sounds more realistic than the Google Assistant voice using WaveNet, which is another |
[341.88 --> 343.14] thing they announced at IO. |
[343.26 --> 349.68] WaveNet, which was a system that was outlined in a paper by Google's DeepMind like 18 months |
[349.68 --> 351.44] ago, was finally being integrated into the Google Assistant. |
[351.44 --> 356.46] So, this is just taking in raw waveforms and making your phonemes based on that. |
[356.70 --> 358.52] It makes the Google Assistant voice way better. |
[358.94 --> 363.12] They demoed that, and it still wasn't as good as what we hear on Duplex, which makes me think |
[363.12 --> 367.26] that what we hear on Duplex, for the most part, is pre-recorded soundbites. |
[367.86 --> 372.92] You can hear it sounds a little inhuman when they say numbers and dates and times because |
[372.92 --> 375.16] that's kind of turnkey. |
[375.30 --> 376.06] They plug that in. |
[376.28 --> 376.36] Yeah. |
[376.36 --> 382.52] But the reason they would be able to use pre-recorded soundbites is because the possible set of |
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