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[131.00 --> 131.84] How's it going, everyone?
[131.92 --> 134.88] I don't know if the Twitch chat opened, which makes me feel strange.
[135.08 --> 135.74] I'm gonna fix that.
[137.94 --> 140.34] You wanna, let's just get right into Google duplexes.
[140.34 --> 143.34] I think that was the coolest thing I've seen at least all year.
[143.34 --> 147.54] I think, okay, let's just assume that no one's seen it.
[147.54 --> 150.20] Our source is SC2 Mitch on the forum.
[150.26 --> 151.06] Is it SC2 Mitch?
[151.32 --> 151.58] Yeah.
[151.64 --> 151.90] Yes.
[151.98 --> 153.64] And I assume that stands for StarCraft II.
[154.34 --> 155.30] I've just always assumed that.
[155.30 --> 156.20] I'm gonna go with it.
[156.62 --> 157.36] I like it.
[157.40 --> 162.10] I feel like I've been told what it stood for before, but I don't remember, but I'm gonna
[162.10 --> 162.80] go with StarCraft.
[163.12 --> 163.26] Yeah.
[163.82 --> 163.98] Yeah.
[164.34 --> 167.82] Anyways, I will never trust anyone on the phone that goes, uh-huh.
[168.28 --> 168.62] Mm-hmm.
[168.86 --> 169.18] Mm-hmm.
[169.30 --> 169.62] Mm-hmm.
[169.62 --> 170.16] That's it.
[170.22 --> 170.56] Yeah, yeah.
[170.80 --> 171.14] Mm-hmm.
[171.14 --> 175.38] So at Google I.O., which is their conference every year for developers, as opposed to the
[175.38 --> 180.14] Made by Google hardware event in the fall, which is for consumer products, at Google I.O.
[180.14 --> 183.84] this week, they were showing off all the new feature tech that they're doing.
[184.00 --> 185.44] It's way beyond Android now.
[185.86 --> 188.66] And one of the things they showed is a future service that's gonna be rolling out later
[188.66 --> 189.94] this year that they call...
[189.94 --> 190.80] What the hell?
[192.56 --> 195.76] Why does something weird happen, like, out there every time we're on the show now?
[195.76 --> 196.54] They're listening to us.
[196.78 --> 196.96] Yeah.
[196.96 --> 201.72] Um, they're calling it Google Duplex, and the idea here is that in the future, Google's
[201.72 --> 203.10] gonna help you get stuff done.
[203.18 --> 206.26] That's the Google Assistant's job, and one of those things that you need to get done a
[206.26 --> 210.42] lot of the time is making a phone call to book reservations at a restaurant, or book a hair
[210.42 --> 211.46] appointment, or something like that.
[211.70 --> 213.24] And these are the two examples they showed.
[213.60 --> 219.88] So, Sundar puts up on the screen behind him a real recording of a real call, and I expect
[219.88 --> 222.14] that they did hundreds or thousands of these calls.
[222.14 --> 226.16] And they probably cherry-picked, and it seemed like the person that picked up the phone was
[226.16 --> 228.22] the same person on, like, a few of them that I heard.
[228.62 --> 230.64] Oh, there's more than just the two he demoed?
[230.64 --> 231.92] There's more calls you can listen to?
[231.98 --> 236.22] I think I heard three, but I could be really not remembering accurately.
[236.52 --> 238.80] Again, we've got a similar short-term memory loss situation.
[239.02 --> 240.34] At least two, for sure.
[240.86 --> 243.38] I heard one where it was a guy calling in...
[243.38 --> 243.62] Yeah.
[243.88 --> 248.12] And I think there was a girl calling in to something, a hair appointment or something?
[248.20 --> 248.22] Yeah.
[248.22 --> 248.82] Those are the ones...
[248.82 --> 249.36] Calling for my client?
[249.44 --> 250.44] That's what he demoed, right?
[250.44 --> 250.82] Yeah, yeah, yeah.
[250.94 --> 254.62] So, on the screen, we just see kind of a visualization of a phone call.
[254.72 --> 260.74] You get the Google Assistant logo representing the robot or the AI, and then just like a phone
[260.74 --> 261.78] logo representing the person.
[262.72 --> 266.16] And the person answers the phone and says, you know, this is the hair salon.
[266.22 --> 266.84] How can I help you?
[266.90 --> 272.40] And then you hear this impeccably human-sounding voice on the other side saying, hey, I'm calling
[272.40 --> 274.94] on behalf of a client, and I'm looking to book a hair appointment.
[274.94 --> 280.02] And then a conversation ensues, and the result of which is a hair appointment is booked.
[280.02 --> 284.00] And then I guess the user's phone would receive a notification that says, you have got a hair
[284.00 --> 284.34] appointment.
[284.46 --> 290.36] So, you can just be like, hey, assistant, book me a hair appointment at this place for this
[290.36 --> 293.54] time or between this time, between 10 and 12 on Friday.
[293.74 --> 296.60] And then a few minutes later, you're going to get a notification that says, yep, that's
[296.60 --> 296.80] done.
[298.30 --> 298.74] Yeah.
[300.62 --> 303.02] Someone in chat said, Luke is skeptical as usual.
[303.24 --> 306.02] I think it will work as advertised service people stick to a script.
[306.02 --> 311.46] I am skeptical, but I think it will usually work because of what you just said.
[311.54 --> 311.68] Yeah.
[311.72 --> 316.16] Usually, when you're calling into a restaurant, there's a fairly formulaic way that you would
[316.16 --> 316.82] book a reservation.
[316.92 --> 317.82] That is absolutely true.
[317.98 --> 318.10] Right.
[318.10 --> 319.86] And it's not even necessarily that they stick to a script.
[320.00 --> 324.32] It's just there's fairly basic information that needs to be passed back and forth, and
[324.32 --> 325.70] it's not that complicated to figure out what is going to be there.
[325.70 --> 326.06] That's right.
[326.06 --> 332.38] So, that kind of feeds into how the voice sounds because it sounds really realistic.
[332.66 --> 335.58] It sounds more realistic than the Google Assistant voice.
[335.76 --> 341.88] It even sounds more realistic than the Google Assistant voice using WaveNet, which is another
[341.88 --> 343.14] thing they announced at IO.
[343.26 --> 349.68] WaveNet, which was a system that was outlined in a paper by Google's DeepMind like 18 months
[349.68 --> 351.44] ago, was finally being integrated into the Google Assistant.
[351.44 --> 356.46] So, this is just taking in raw waveforms and making your phonemes based on that.
[356.70 --> 358.52] It makes the Google Assistant voice way better.
[358.94 --> 363.12] They demoed that, and it still wasn't as good as what we hear on Duplex, which makes me think
[363.12 --> 367.26] that what we hear on Duplex, for the most part, is pre-recorded soundbites.
[367.86 --> 372.92] You can hear it sounds a little inhuman when they say numbers and dates and times because
[372.92 --> 375.16] that's kind of turnkey.
[375.30 --> 376.06] They plug that in.
[376.28 --> 376.36] Yeah.
[376.36 --> 382.52] But the reason they would be able to use pre-recorded soundbites is because the possible set of