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[382.52 --> 388.58] interactions is much decreased when you're in this kind of scenario where you just need |
[388.58 --> 389.94] to do this one thing. |
[390.28 --> 394.66] And a lot of it is like, let me check that for you, or would you mind going on hold for |
[394.66 --> 396.96] a second, or something like that, where you just need to confirm. |
[397.62 --> 401.18] So, the amount of times, that's why I keep on saying that mm-hmm thing, because the amount |
[401.18 --> 404.04] of times, and that's all you really need to say on the phone, and that's often all you |
[404.04 --> 413.52] really say on the phone, but the amount of times that the AI says it and does it very |
[413.52 --> 415.50] believingly, very believably? |
[415.72 --> 416.08] Believably. |
[416.20 --> 416.48] You got it. |
[416.82 --> 419.18] And it's really good. |
[419.26 --> 426.40] The one thing that I noticed was there's a slight delay, a little bit more than I feel |
[426.40 --> 429.40] like most people would take before they say something, but not very much. |
[429.40 --> 433.36] And I think to counteract that, like they programmed in some delay. |
[433.84 --> 438.28] Like when you answer the phone and say hello, they program in a wait, a B, because no one |
[438.28 --> 439.10] just goes, hello, hello. |
[439.50 --> 439.70] Yeah. |
[439.98 --> 441.00] You wait a second, right? |
[441.12 --> 443.82] And I might have been trying to look for it. |
[444.46 --> 445.96] They also programmed in ums. |
[446.40 --> 448.72] I mean, there's going to be some processing time too, right? |
[448.80 --> 448.94] Yeah. |
[449.92 --> 450.54] Really cool. |
[450.62 --> 456.14] So, the reason that they can do that is because when I'm talking to my Google Assistant, I could |
[456.14 --> 462.08] say anything to it and it has to be able to respond, but as this user on Twitch says, in |
[462.08 --> 468.58] this situation, not only is the computer basically performing a script, a narrow set of actions, |
[468.66 --> 472.20] of possible actions, but so is a human because the human on the other end is just trying to |
[472.20 --> 473.50] get some basic information from you. |
[473.52 --> 474.34] Someone's calling in. |
[474.56 --> 475.60] What time do they want to come? |
[475.70 --> 476.18] How many people? |
[478.44 --> 481.92] Everyone's complaining about the contrast, so I'm trying to fix it, but I'm really bad. |
[482.00 --> 482.42] I like that. |
[482.46 --> 483.38] It's like an Instagram filter. |
[483.38 --> 487.76] I'm really bad at doing anything related to this at all. |
[487.98 --> 490.96] So, how brittle do you think this system is going to be when it launches? |
[491.36 --> 492.70] That's everyone's first complaint. |
[492.88 --> 497.56] Like, what if someone just says, enjoying the weather we're having and it doesn't know what |
[497.56 --> 497.98] that means? |
[498.42 --> 498.64] Yeah. |
[498.70 --> 501.26] Like, if they need to do something and they're trying to carry on small talk. |
[501.40 --> 501.54] Yeah. |
[502.74 --> 505.08] Honestly, there might be some stuff set in. |
[505.14 --> 509.68] I wouldn't be too surprised if there's some stuff set in to, like, basically cut those |
[509.68 --> 512.28] conversations off by just using the, mm-hmm. |
[512.74 --> 513.00] Yeah. |
[513.28 --> 514.24] Enjoying the weather we're having? |
[514.64 --> 514.82] Mm-hmm. |
[514.92 --> 519.58] Well, another difference is that during the demo, the assistant never announces itself |
[519.58 --> 520.26] as such. |
[520.32 --> 522.22] It never says, hey, you're talking to a robot. |
[522.34 --> 526.74] And a lot of people got pretty angry about that, but Google has, since the demo, promised |
[526.74 --> 531.32] that when it rolls out, it will announce itself as a virtual assistant. |
[531.32 --> 536.06] So, then you're not even going to have those problems because you know you're talking to |
[536.06 --> 536.44] a person. |
[536.64 --> 540.38] But you're not just going to hang up like you or me might when we answer our phone and |
[540.38 --> 543.72] there's a robot there because it's business and you don't want to lose that business. |
[543.92 --> 545.24] You want that appointment to get made. |
[546.58 --> 548.92] Most, well, most businesses probably wouldn't hang up. |
[549.80 --> 550.08] Yeah. |
[550.38 --> 554.86] I, no, I, I completely agree because you want the business, but I think it's, I think it's, |
[555.44 --> 557.46] I didn't know that it was going to announce. |
[558.60 --> 559.46] That's a new development. |
[560.10 --> 560.46] Okay. |
[561.32 --> 566.30] Because I feel like now if I was a business, if I had a text version, I would just want |
[566.30 --> 566.62] that. |
[567.74 --> 569.86] Oh, you mean like if there's just an online web form? |
[570.16 --> 570.32] Yeah. |
[570.70 --> 570.94] Yeah. |
[571.06 --> 573.24] I would rather that Google just filled that out. |
[573.72 --> 576.26] Well, well, you would have to pay for that though. |
[576.42 --> 578.78] You would have to build that, that booking system. |
[578.90 --> 579.76] Whereas Google built this. |
[579.78 --> 582.22] But there's a lot of like open table for restaurants. |
[582.38 --> 582.56] Yeah. |
[582.56 --> 583.52] There's open table. |
[583.66 --> 590.08] There's like a lot of different services like this have services out there that work with |
[590.08 --> 590.86] them to pair that together. |
[590.86 --> 593.96] Like now I don't know if open table like takes something. |
[594.52 --> 596.06] I can't see how they could take a cut. |
[596.06 --> 599.84] But like, I'm sure there's some benefit there. |
[599.84 --> 603.02] Like maybe you have to pay them to be on it or there's ads or something. |
[603.10 --> 603.70] I have no idea. |
[604.06 --> 609.68] There's another angle with the virtual assistant announcing itself, which is eavesdropping laws. |
[609.94 --> 615.90] So when at least a dozen states, there's laws because it's, it doesn't have ears like you |
[615.90 --> 616.16] and me. |
[616.22 --> 617.26] It's not hearing the conversation. |
[617.26 --> 619.36] It needs to actually record the conversation. |
[619.36 --> 619.64] Yeah. |
[619.64 --> 625.12] And because you're recording the conversation, there's states where every party on the, in |
[625.12 --> 628.34] the conversation, each party has to consent to it being recorded. |
[628.54 --> 631.58] So it either has to say, this is a virtual assistant. |
[632.44 --> 633.88] Can I record this? |
[633.88 --> 637.98] Or maybe it can get away with just announcing this is being recorded. |
[638.20 --> 639.90] And if you don't hang up, you consent. |
[640.32 --> 642.28] I don't know the particular laws for each state. |
[642.28 --> 645.32] I feel like that could work. |
[646.02 --> 647.58] Just so you know, this call is being recorded. |
[647.80 --> 649.28] Please hang up if you don't want it to be. |
[649.64 --> 649.68] Yeah. |
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