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[2787.92 --> 2788.54] Someone in chat.
[2788.70 --> 2790.14] Will they call it the bendwagon?
[2791.30 --> 2792.16] I love it.
[2792.72 --> 2793.46] I don't get it.
[2793.64 --> 2796.08] Because the first topic of the show.
[2796.50 --> 2796.92] Oh, nice.
[2796.92 --> 2799.80] I like it.
[2801.02 --> 2801.90] I think it's good.
[2802.18 --> 2803.22] They would never call it that.
[2803.28 --> 2804.08] That doesn't make sense.
[2804.60 --> 2805.82] That joke doesn't make sense.
[2806.88 --> 2807.86] Oh, I disagree.
[2809.62 --> 2810.44] It's not good enough.
[2810.44 --> 2814.12] They would call that, like, impeccably designed, engineered with purpose wagon.
[2815.62 --> 2816.94] It's a feature, not a bug.
[2817.28 --> 2817.94] Wagon 6.
[2818.84 --> 2819.40] iWagon.
[2819.40 --> 2823.50] But so all the reporting came from ex-employees.
[2823.62 --> 2825.94] And they basically said that the whole project was this brutal.
[2826.30 --> 2826.78] Executives.
[2829.36 --> 2829.80] Executives.
[2829.98 --> 2834.66] Leading Apple's car project had told Tim Cook that the shuttle would be completed by the end of 2018.
[2834.66 --> 2838.62] But that deadline will almost certainly be missed, according to one of these people.
[2838.62 --> 2845.14] And they also said that the project reportedly lacks a clear plan beyond the vans, including any near-term commercial goals.
[2845.70 --> 2846.62] So it's...
[2847.14 --> 2848.32] Hey, there's a big wave.
[2848.44 --> 2849.34] We need to hop on.
[2849.34 --> 2849.58] They're just trying to do a thing.
[2849.64 --> 2851.10] But we don't really know what to do.
[2851.28 --> 2852.32] Steve Jobs is dead.
[2853.32 --> 2854.38] Help us.
[2854.46 --> 2856.62] We're not making very good company decisions.
[2857.02 --> 2858.74] Johnny Ive just wants to design fashion.
[2859.20 --> 2860.62] Speaking of company decisions...
[2861.40 --> 2863.16] Best segue.
[2863.52 --> 2865.44] Amazon bans users for too many returns.
[2866.86 --> 2867.30] Boom.
[2867.30 --> 2868.82] CNET article.
[2869.04 --> 2869.72] Apparently...
[2869.72 --> 2870.50] You buy, you keep.
[2870.96 --> 2871.26] Yeah.
[2871.46 --> 2876.16] Amazon is banning customers who take advantage of its generous return policy and closing their accounts.
[2876.54 --> 2879.90] According to the National Retail Federation, 11% of sales are returned.
[2880.60 --> 2884.10] That seems like a lot compared to my track record of returning things.
[2884.30 --> 2888.82] And 11% of those are fraudulent, which sounds super coincidental, but whatever.
[2888.82 --> 2892.46] They have 300 million customers.
[2892.86 --> 2898.06] Customers are not being warned of bans, but Amazon has reinstated the accounts of those
[2898.06 --> 2900.06] that appeal convincingly.
[2900.06 --> 2904.66] Yeah, because a lot of people are really mad because they get banned.
[2905.70 --> 2912.14] And they're like, I returned six things in the last year, which is depending on how much
[2912.14 --> 2912.54] you buy.
[2912.62 --> 2913.56] It could be a lot or not.
[2913.56 --> 2916.08] And then each one of those things had a good reason.
[2916.44 --> 2918.02] You know, it sucked.
[2918.22 --> 2919.30] It didn't...
[2919.30 --> 2922.48] The things in the box weren't what was expected or whatever.
[2923.42 --> 2928.60] So, but I don't blame Amazon for not giving some kind of threshold.
[2928.60 --> 2930.56] Like, you need to...
[2930.56 --> 2935.52] If you return more than X per year or if you return 15% of your stuff, then you're going
[2935.52 --> 2936.12] to get banned.
[2936.18 --> 2939.62] It's obviously they're not going to give those numbers out because then people will just game
[2939.62 --> 2940.78] it and just...
[2940.78 --> 2941.54] And ride that line.
[2941.54 --> 2941.98] Ride right along.
[2942.00 --> 2944.64] And return as much stuff as they can while still getting away with it.
[2944.66 --> 2947.18] So, it makes sense that they would do that.
[2947.20 --> 2951.66] Or like buy a bunch of really, really low ticket things they don't care about and then
[2951.66 --> 2954.46] screw with your return policy on the higher stuff.
[2954.56 --> 2954.92] I don't know.
[2955.62 --> 2956.44] But yeah, I get it.
[2956.44 --> 2958.00] It also makes sense that if you...
[2958.00 --> 2961.82] Like, first of all, they need to clean out this kind of behavior because it's a lot of
[2961.82 --> 2961.98] money.
[2962.14 --> 2963.38] You're talking about that many returns.
[2963.60 --> 2965.30] That makes an impact.
[2965.44 --> 2969.62] That's millions of dollars on the top line or bottom line or whatever line makes sense.
[2969.66 --> 2970.40] I don't really know finance.
[2971.74 --> 2976.36] And it also makes sense to just ban everyone in one fell swoop and then just take on the
[2976.36 --> 2977.52] appeals as they come in.
[2978.28 --> 2983.22] And then a human can just directly deal with it and then reinstate your account if you're
[2983.22 --> 2983.80] worthy of that.
[2983.80 --> 2988.86] Something they can probably do, and the wording of that made it sound like they're probably
[2988.86 --> 2992.70] doing this, is like, if you appeal, you'll probably get back in.
[2993.10 --> 2993.96] Well, I wrote that.
[2994.24 --> 2994.54] Okay.
[2994.56 --> 2995.56] That wasn't even copy-paste.
[2995.60 --> 2996.68] Well, all right then.
[2996.80 --> 2998.46] But I bet you it's that way anyways.
[2999.06 --> 3001.06] If you appeal, you'll probably be fine.
[3001.74 --> 3002.00] Yeah.
[3002.00 --> 3005.54] If you're like, yeah, well, I just didn't, they're all problems.
[3005.80 --> 3007.04] They'll probably let you back in.
[3008.54 --> 3014.36] Because most people, if you ban someone and it was like, okay, no, that's not true because
[3014.36 --> 3015.44] of moderating on the forum.
[3015.86 --> 3019.26] People will do terrible things and then you ban them and they're like, what?
[3019.64 --> 3021.14] So, yeah, no, I don't know, actually.
[3021.14 --> 3027.18] I think it's going to be easy for them to keep banned the people they ban who are actually
[3027.18 --> 3029.56] offenders of this in a big way.
[3029.96 --> 3035.44] Like the people who are buying 800 things a year, returning 700 things or something like
[3035.44 --> 3035.78] that.