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[560.46 --> 565.26] there, I don't entirely know when that will be ready. Uh, but yeah, we're, we're switching the |
[565.26 --> 569.22] like main source cause all the payments really need to go through floatplane.com. |
[569.24 --> 573.18] They have to go through floatplane.com. It's an absolute nightmare the way that it is now. |
[573.22 --> 578.04] It's just not sustainable. It's a problem. Um, and these, and we are getting to the point where |
[578.04 --> 584.94] we're close enough to launching some other really key features that it's really, really important to |
[584.94 --> 591.68] get this clean now because we could be adding more creators sooner rather than later. Um, especially |
[591.68 --> 598.06] in light of some of the news that has come out around, you know, other, um, self-funding platforms |
[598.06 --> 603.58] and stuff like that. There's a fair bit of controversy at the moment. So we are kind of looking at that |
[603.58 --> 611.02] going, well, if only gosh, darn it. If only there was some alternative from, you know, someone else that, |
[611.02 --> 616.22] you know, if only that were a thing, if only someone has been working on it for a while and |
[616.22 --> 622.52] it's like finally kind of coming together. Yeah. If only, if only, ah, darn. It's a shame, isn't it? |
[622.52 --> 629.24] Yeah. That's such a thing. Just if only just, yeah. Um, also, uh, some other, some other pretty |
[629.24 --> 638.18] cool, uh, uh, floatplane news. Um, the final episode of secret shopper is live on floatplane. |
[638.18 --> 641.74] I haven't seen it yet, but I'm really excited. So if you guys want to go check it out, that's |
[641.74 --> 649.36] floatplane.com. Um, just go sign up and then you can always like cancel after a month if that was |
[649.36 --> 654.26] the only video that you wanted to watch or whatever. But yeah, it's, it's, it's, it's awesome. |
[654.46 --> 660.26] Basically it's, it's a, so far the feedback on it is really good. Not everyone agrees with our |
[660.26 --> 665.74] conclusion though. And I would be really, really interested to see what you guys think. Also, |
[665.74 --> 670.54] I should be careful with the word final because we've had a lot of requests from our floatplane |
[670.54 --> 677.56] members already that, um, for a fifth episode where we reach out to every one of the companies |
[677.56 --> 684.08] and either invite a representative on to come and say their piece or like read out their letters. |
[684.24 --> 690.00] Yeah. Um, yeah. Like full transparency, telling them who we are seeking comment. |
[690.00 --> 694.72] Now that you have seen all these videos, you've heard feedback from customers because I've seen |
[694.72 --> 700.10] people tweeting different companies and stuff. It's gotten a little real. Um, what, what do you |
[700.10 --> 702.42] want to say? You can add your voice. I love that. That's awesome. |
[702.50 --> 708.36] So that may happen because we've, we've, I've been reached out to personally by the CEO of at least |
[708.36 --> 714.42] one of the companies with comments. Uh, I've been also reached out to personally, um, by PR managers |
[714.42 --> 722.30] for some of these companies. Um, I, I will say this, Janice got a personal apology from iBuyPower. |
[723.04 --> 729.72] Um, they actually get this, they subscribed to floatplane so they could be keeping an eye on this |
[729.72 --> 736.16] a week early before it would hit YouTube. That's awesome. Respect by the way, to every single one of |
[736.16 --> 744.40] them for doing absolutely nothing to damage the editorial process for us. So whether they |
[744.40 --> 753.02] had the best value as a gaming rig or whether they, um, had a poor, a poor showing in pre-sales |
[753.02 --> 761.00] or customer support or packaging or whatever else, every single one of them not only didn't, |
[761.00 --> 766.68] you know, threaten us or, or, or behave in such a manner because technically, you know, |
[766.78 --> 771.72] they're, it would be tough because we're Canadian and they're all American. So technically they could |
[771.72 --> 777.08] have at least sent a threatening letter about us recording the calls without telling them or |
[777.08 --> 782.66] whatever the case may be. Not only did nobody behave in that manner, which I didn't think |
[782.66 --> 788.86] they would. I mean, that's making a bad PR situation a lot worse. You go in like, sue Linus |
[788.86 --> 794.56] tech tips because they showed that your customer support sucks. I don't think they would lose |
[794.56 --> 800.00] anyways. Like that's a bad, bad move. I'm pretty sure all of Canada's single party consent, but not |
[800.00 --> 808.84] only that, but every single one of them that reached out to us said, Hey, we have a comment |
[808.84 --> 815.82] or whatever, but we completely respect the work you guys are doing and we're not going to interfere. |
[816.04 --> 821.26] That's let us know if you want to chat when it's over. That's cool. I really, I, I am in strong |
[821.26 --> 827.34] support of that final episode. So I think that'd be really cool. Someone, someone on the flow plane |
[827.34 --> 831.56] chat said, wow, quality is so much better on flow plane. Yes. I think that's not going to be |
[831.56 --> 836.82] necessarily true for everyone, but we're trying. Yeah. Um, uh, honestly there was, there was another |
[836.82 --> 840.26] comment. There's been a few different comments talking about, I'm supposed to look at somebody's |
[840.26 --> 844.84] name who starts with dark and I lost it, but I had already read it. So it's okay. Uh, he was asking |
[844.84 --> 849.42] for, Oh, dark force. There it is. Dark force. Dark force says tutorial for moving |
[849.42 --> 855.86] LTD for membership to flow plane would be awesome. It's pretty easy. If you want a tutorial, |
[855.86 --> 861.80] uh, I don't remember the exact menu titles, but it's some, it's just go to your, uh, like |
[861.80 --> 866.56] go to the store online, sec tips.com, go to your settings or subscriptions or whatever. |
[866.84 --> 872.48] Click the cancel button, go to full plane.com subscribe. And you can also cancel within your PayPal |
[872.48 --> 879.40] dashboard. Also that that's a foolproof way to do it. It's not the same as like, um, issuing |
[879.40 --> 883.66] a, uh, like a chargeback through PayPal. Like we don't get penalized or anything like that. |
[883.84 --> 888.64] It's not quite as clean. So if you're doing it to a site that's like running actively, |
[888.64 --> 894.82] not as cool necessarily, but we're nuking all of the line of sec tips side anyways. So we don't care. |
[894.82 --> 899.80] Just can't just stop the billing agreement somehow. Doesn't really matter. But yeah, |
[899.80 --> 905.24] if you're doing that to a site that's actively running, they're not necessarily going to know |
[905.24 --> 909.58] why the billing agreement stopped. Oh, so PayPal's API doesn't. Because they're probably using |
[909.58 --> 913.62] Braintree and PayPal and Braintree don't like properly communicate about everything. Aren't |
[913.62 --> 918.70] they owned by the same? Yup. It's terrible. Uh, so like depending on how the implementation works, |
[918.74 --> 923.06] it might not necessarily notice why. So it might think that it failed for a bad reason. And then |
[923.06 --> 927.22] like try again or it might, well, it won't try again because the billing agreements canceled, |
[927.40 --> 931.94] but it might like automatically reach out to you and be like, Hey, billing failed and we don't |
[931.94 --> 938.60] really know why. Beautiful. Perfect. Makes sense. Um, yeah. Oh, people are asking about |
[938.60 --> 942.96] yearly subscriptions. We'll take care of you. Send me a message or, or send full plane help |
[942.96 --> 946.32] at gmail.com a message. You will be handled. You will get your free two months, all that |
[946.32 --> 951.54] kind of stuff. Can we get a new alias for a help? Yeah. Like just support at floatplane.com |
[951.54 --> 956.48] or something? Yeah. Okay. Is there like any reason that couldn't be done like right away? |
[956.96 --> 960.06] Uh, a little bit of one. Other than just the cost of another, of another inbox or? |
[960.06 --> 965.46] Or somewhat. Is it like hard coded into things? No, it's not actually. We don't have a gapps |
[965.46 --> 971.36] account for at floatplane. We don't? No, because it's at floatplane media. I thought we got one. |
[971.46 --> 980.14] Not a gapps account. Really? So currently we're paying nothing for it. Oh, I see. Okay. And |
[980.14 --> 985.46] an individual gapps account. Okay. All right. If you, you should make a group for it and have |
[985.46 --> 992.00] individual people as the gapps accounts, but there's no one to put that on. Sure. So I just |
[992.00 --> 996.02] haven't really. Okay. We'll do it though. Yeah. Well, we'll, we'll get on that. It won't |
[996.02 --> 1000.80] because like, honestly, when, when people reach out to Linus media group, like they're like, |
[1000.84 --> 1005.22] yeah, we are a very professional Amazon seller with, you know, many great products. We'd like |
[1005.22 --> 1010.54] to, we'd like to sponsor your channel or whatever. And it's sent from Gmail. Delete. |
[1010.54 --> 1016.30] Yeah. We'll, we'll fix that. Literally every time. Oh, well, I also want to have just like |
[1016.30 --> 1021.80] a support page. Yes. That you can contact. That would be good. We should, we should have |
[1021.80 --> 1025.46] that. That's, that's, that's actually pretty much done. It's just not in yet. It'll be in |
[1025.46 --> 1031.76] soon. Talk about 2FA being added. Yeah. 2FA is added. Uh, when you, when you log in |
[1031.76 --> 1036.88] floatplane.com, click on the little widget in the corner, go to your settings, go to security |
[1036.88 --> 1041.88] and then we're legitimately actually making progress now. Yeah. Yay. Well, not what we |
[1041.88 --> 1045.84] were before, but like you can see it now. More tangible stuff. We're doing a lot of backend |
[1045.84 --> 1050.20] stuff before, which is less fun for other people. G suite, whatever, man. He knew what |
[1050.20 --> 1058.92] I meant. Uh, okay. So let's go ahead and jump into an actual news topic. Yeah. That's well, |
[1058.92 --> 1066.64] I mean, this is actual news. It's just news about us. And also like what? What? No, no, no, |
[1066.64 --> 1071.64] no problem. Um, it was mentioned at one point in time that Linus Tech Tips subscriptions |
[1071.64 --> 1076.78] were going to cost more. Is that happening now? Or is that happening when we leave beta? |
[1077.78 --> 1085.50] I don't know. Yeah. I have no idea. What a tremendous, wonderful question. So right now it's, |
[1085.50 --> 1095.00] we've actually given very little, a thought to a cohesive, um, floatplane subscriptions slash YouTube |
[1095.00 --> 1102.86] memberships slash whatever other sort of direct support plans there are. To be clear, just so |
[1102.86 --> 1107.00] everyone knows with this whole plan that was already in place, if you were already subscribed, |
[1107.10 --> 1110.90] your subscription was not being bumped. You were being grandfathered in at whatever you were at |
[1110.90 --> 1118.42] already. Um, we were just going to increase the cost for new users. Uh, but we don't know if we're |
[1118.42 --> 1125.08] going to do that or not. Um, so, so yeah, we don't have a cohesive strategy, uh, right now over on |
[1125.08 --> 1132.04] YouTube, it's five bucks. Okay. On floatplane, it's three on YouTube. You don't get early access |
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