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If this partnership goes beyond its first year, how much lead time does one side have to give before ending it?
Following the Initial Term, either Party may terminate this Agreement upon sixty (60) days' prior written notice to the other Party.
lookup
[ { "id": "97d3c3e3104db00fc5d62d0a5e275747a1085f135c93b054cdbf79b9691f6a2a", "metadata": { "h2": "6. TERM & TERMINATION", "file": "legal/technology-partner-agreement.md", "index": 9 }, "content": "## 6. TERM & TERMINATION \n**6.1.** The initial term of this Agreement shall commence...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If this partnership goes beyond its first year, how much lead time does one side have to give before ending it?
Following the Initial Term, either Party may terminate this Agreement upon sixty (60) days' prior written notice to the other Party.
{ "band": "reformulation_reachable", "gold_sources": [ "legal/technology-partner-agreement" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 4, "probes": [ { "label": "question", "query": "If this partnership goes bey...
If I'm preparing the attendee arrival tool on a tablet before an event, when should I expect my event to first appear in that tool?
Your event is pulled into the app 7 days before the event begins and will not show up before this time.
lookup
[ { "id": "d8275c2e2e68f5598a942e4665ee03ca15ff98ff28740d4d723ddc851ec2051d", "metadata": { "h2": "Specifics for Field Marketing Events", "h3": "AMER Field Marketing Badge and Event Check-In Process", "file": "marketing/events/_index.md", "index": 49 }, "content": "- The top ri...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If I'm preparing the attendee arrival tool on a tablet before an event, when should I expect my event to first appear in that tool?
Your event is pulled into the app 7 days before the event begins and will not show up before this time.
{ "band": "reformulation_reachable", "gold_sources": [ "marketing/events/_index" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "If I'm preparing the attendee arrival t...
When a proposed change has been reviewed and everyone agrees it solves the need without adding unnecessary setup choices, what status should be applied before work begins?
Finally, PM or EM will label issue `workflow:: ready for development`.
lookup
[ { "id": "b8b21ca16dc2c6a9678b838c202dda9dd460ad6327e19f53ef5c2849f60f06d7", "metadata": { "h2": "Workflow", "h3": "Convention over configuration", "file": "engineering/devops/create/source-code/backend/index.md", "index": 9 }, "content": "### Convention over configuration \n...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
When a proposed change has been reviewed and everyone agrees it solves the need without adding unnecessary setup choices, what status should be applied before work begins?
Finally, PM or EM will label issue `workflow:: ready for development`.
{ "band": "reformulation_reachable", "gold_sources": [ "engineering/devops/create/source-code/backend" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 8, "probes": [ { "label": "question", "query": "When a proposed c...
stock options termination exercise window
If your employment ends for whatever reason, you have a three month window to exercise your vested options, or lose them.
lookup
[ { "id": "05cf434e5226bccc016b7bc5ca3cbd1130bb5abd069989424f9b1c2b4457e5b3", "metadata": { "h2": "Questions about your stock plan or retail account", "h3": "Exercise Window After Termination", "file": "total-rewards/stock-options.md", "index": 16 }, "content": "### Exercise Wi...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
stock options termination exercise window
If your employment ends for whatever reason, you have a three month window to exercise your vested options, or lose them.
{ "band": "easy_first_hit", "gold_sources": [ "total-rewards/stock-options" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 2, "probes": [ { "label": "question", "query": "stock options termination exercise window", "hit_at_...
If I’m writing a qualifying questionnaire and want to hide the exact behavior I care about so people don’t game it, what kind of answer choices should I include?
Use plausible distractor answers to conceal the subject of the study.
lookup
[ { "id": "cabff038d09cb924b58123f71879f68003a3d1d7d5a5b6b11376f7c0551c19b9", "metadata": { "h3": "Screener tips", "file": "product/ux/experience-research/write-effective-screener/index.md", "index": 5 }, "content": "- To screen participants for their natural behavior, provide **mult...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If I’m writing a qualifying questionnaire and want to hide the exact behavior I care about so people don’t game it, what kind of answer choices should I include?
Use plausible distractor answers to conceal the subject of the study.
{ "band": "reformulation_reachable", "gold_sources": [ "product/ux/experience-research/write-effective-screener" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "If I’m ...
UX Theme issue design assets SSOT
Upload design assets to the UX Theme issue to maintain it as the SSOT.
lookup
[ { "id": "fdfccb2d5dcd6d3410fc4411a6caa05f4352f8a98c84bdb7229f9c702d5be17d", "metadata": { "h2": "Components of a UX Theme", "h3": "Main JTBD", "file": "product/ux/product-design/ux-roadmaps/_index.md", "index": 2 }, "content": "### Main JTBD \nThe main Job-to-Be-Done that co...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
UX Theme issue design assets SSOT
Upload design assets to the UX Theme issue to maintain it as the SSOT.
{ "band": "easy_first_hit", "gold_sources": [ "product/ux/product-design/ux-roadmaps/_index" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "UX Theme issue design assets SSOT", ...
If my department needs help preparing a message for everyone at the company and wants that specialized team to handle it, how much lead time is required for a one-off announcement?
At least ~48 hours advance notice is needed to plan a single message being shared
lookup
[ { "id": "7885ea44e843da3127ffebe8b21d1732c3f5d52f0fb7407700eac2e49a94b019", "metadata": { "h2": "Working with People Communications & Engagement", "file": "people-group/employment-branding/people-communications.md", "index": 3 }, "content": "| DRI for communication-based projects |...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If my department needs help preparing a message for everyone at the company and wants that specialized team to handle it, how much lead time is required for a one-off announcement?
At least ~48 hours advance notice is needed to plan a single message being shared
{ "band": "easy_first_hit", "gold_sources": [ "people-group/employment-branding/people-communications" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 9, "probes": [ { "label": "question", "query": "If my department needs help pre...
personal blog external-comms review timeline
Please post it in the `#external-comms` Slack channel with a short summary and allow 5 business days for review.
lookup
[ { "id": "3e7750fb04a5cfb2f9330b63dfb517aebf85de52720c0c3c806b60b8574334ab", "metadata": { "h2": "Speaking on behalf of GitLab", "h3": "Social Media", "file": "marketing/corporate-communications/_index.md", "index": 7 }, "content": "### Social Media \nPlease consult the Socia...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
personal blog external-comms review timeline
Please post it in the `#external-comms` Slack channel with a short summary and allow 5 business days for review.
{ "band": "easy_first_hit", "gold_sources": [ "marketing/corporate-communications/_index" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "personal blog external-comms review timeline...
When tracking whether a prospect has agreed to let their information be shared externally, which partner program is that status relevant for?
This only applies to Channel Partners because Alliance Partners are not enrolled in the lead-sharing module.
lookup
[ { "id": "2e41610d0b5c066eef18e5b8644824581b77e7737eb3b6566c6fefac6b24e15e", "metadata": { "h2": "Field Glossary", "h3": "Lead Acquisition Source", "file": "marketing/channel-marketing/_index.md", "index": 38 }, "content": "### Lead Acquisition Source \nThis field records the...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
When tracking whether a prospect has agreed to let their information be shared externally, which partner program is that status relevant for?
This only applies to Channel Partners because Alliance Partners are not enrolled in the lead-sharing module.
{ "band": "easy_first_hit", "gold_sources": [ "marketing/channel-marketing/_index" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 5, "probes": [ { "label": "question", "query": "When tracking whether a prospect has agreed to let ...
If I'm just starting in this role, what am I expected to do each week to plan out my time?
Prioritize your work for the week and add to Google Calendar
lookup
[ { "id": "2148dd835ade5ae1624938b777b577b349e5edb6164e90139c472a935ee6cbab", "metadata": { "h2": "Responsibilities", "h3": "Intern Responsibilities", "file": "engineering/devops/plan/internship.md", "index": 3 }, "content": "### Intern Responsibilities \n**During the first we...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If I'm just starting in this role, what am I expected to do each week to plan out my time?
Prioritize your work for the week and add to Google Calendar
{ "band": "reformulation_reachable", "gold_sources": [ "engineering/devops/plan/internship" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "file_title", "best_rank": 1, "probes": [ { "label": "question", "query": "If I'm just starting in this role, what...
Who should I contact if I still have questions about this commissioned value study?
Your Industry Analyst Relations team ([Handbook Page](/handbook/marketing/brand-and-product-marketing/product-and-solution-marketing/analyst-relations/), [Team Members](/handbook/marketing/brand-and-product-marketing/product-and-solution-marketing/analyst-relations/#which-analyst-relations-team-member-should-i-contact)...
lookup
[ { "id": "46e06f517419b188c5ba035f9e5c25bbb8aaba0084d50e39417fcd5a05658f4d", "metadata": { "h2": "Frequently Asked Questions", "file": "marketing/brand-and-product-marketing/product-and-solution-marketing/analyst-relations/forrester-tei.md", "index": 8 }, "content": "A: As this was ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
Who should I contact if I still have questions about this commissioned value study?
Your Industry Analyst Relations team ([Handbook Page](/handbook/marketing/brand-and-product-marketing/product-and-solution-marketing/analyst-relations/), [Team Members](/handbook/marketing/brand-and-product-marketing/product-and-solution-marketing/analyst-relations/#which-analyst-relations-team-member-should-i-contact)...
{ "band": "easy_first_hit", "gold_sources": [ "marketing/brand-and-product-marketing/product-and-solution-marketing/analyst-relations/forrester-tei" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", ...
Bridge Process urgent evaluation OSS models
The Bridge Process applies to Open Source (OSS) models only.
lookup
[ { "id": "4362b46ecf05262e121e4e4302be1a46adf657f6bbb9f1419e91f4aebbd4cd5b", "metadata": { "h2": "Model Discovery and Selection Strategy", "h3": "Market Monitoring", "file": "engineering/development/data-science/ai-powered/model-validation/model_evaluation.md", "index": 2 }, "...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
Bridge Process urgent evaluation OSS models
The Bridge Process applies to Open Source (OSS) models only.
{ "band": "easy_first_hit", "gold_sources": [ "engineering/development/data-science/ai-powered/model-validation/model_evaluation" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "Brid...
If something needs Rick's immediate attention and can't wait, what contact method should I use?
Text/Phone: This is my 911. Please reserve it for true emergencies or anything genuinely urgent that can't wait.
lookup
[ { "id": "13c25b967e9437a007efb852f28a44c4c3f40f023e2de590a0d865f4e1901b8b", "metadata": { "h2": "My Communication Preferences", "h3": "Related Sites", "file": "business-technology/readmes/rick-pollak.md", "index": 1 }, "content": "## My Communication Preferences \nMy manager...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If something needs Rick's immediate attention and can't wait, what contact method should I use?
Text/Phone: This is my 911. Please reserve it for true emergencies or anything genuinely urgent that can't wait.
{ "band": "reformulation_reachable", "gold_sources": [ "business-technology/readmes/rick-pollak" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "If something needs Rick...
hybrid-remote company definition subset commutes
Hybrid-remote companies have one or more offices where a subset of the company commutes to each day, paired with a subset of the company that works remotely.
lookup
[ { "id": "c5b35ae8511bbec4f653ca22740abd6dbf76f84131d2cee07569b016dba62443", "metadata": { "h2": "Parenting as a remote worker", "file": "company/culture/all-remote/guide/_index.md", "index": 14 }, "content": "## Parenting as a remote worker \nParents who work from home have unique...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
hybrid-remote company definition subset commutes
Hybrid-remote companies have one or more offices where a subset of the company commutes to each day, paired with a subset of the company that works remotely.
{ "band": "easy_first_hit", "gold_sources": [ "company/culture/all-remote/guide/_index" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "hybrid-remote company definition subset commut...
Who is listed as helping oversee the internal Q&A community for the application security specialty within the professional services organization?
Jess Perry, Omar Bickell, Sarah Bailey, John Bush, Rasheed Babatunde representing the AppSec SME Area representing the PS Org
lookup
[ { "id": "a10ba7650398534a8f0cc4604b9d42eb7f14d659055d9dc5d5ef98811cbdf78e", "metadata": { "h2": "Roles", "h3": "Moderators", "file": "solutions-architects/tools-and-resources/stackoverflow/administration.md", "index": 2 }, "content": "### Moderators \nModerators are usually ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
Who is listed as helping oversee the internal Q&A community for the application security specialty within the professional services organization?
Jess Perry, Omar Bickell, Sarah Bailey, John Bush, Rasheed Babatunde representing the AppSec SME Area representing the PS Org
{ "band": "reformulation_reachable", "gold_sources": [ "solutions-architects/tools-and-resources/stackoverflow/administration" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "qu...
I need the exact statement describing why this group exists and how it helps buyers feel confident about data handling while supporting growth. What is that statement?
Our mission is to empower the GitLab community with confidence and trust that their data is protected with high levels of security assurance to drive revenue growth.
lookup
[ { "id": "5c29fde1a8cb7e27f9016a17e3148cc1f420f26de8475ccc2d56fb48fdf73f66", "metadata": { "h2": "<i class=\"fas fa-bullseye\" style=\"color:rgb(110,73,203)\" aria-hidden=\"true\"></i> Field Security Team", "file": "security/security-assurance/field-security/_index.md", "index": 0 }, ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
I need the exact statement describing why this group exists and how it helps buyers feel confident about data handling while supporting growth. What is that statement?
Our mission is to empower the GitLab community with confidence and trust that their data is protected with high levels of security assurance to drive revenue growth.
{ "band": "reformulation_reachable", "gold_sources": [ "security/security-assurance/field-security/_index" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "I need the ex...
If I need permission to work with the pre-production cloud project and related servers, where should I ask, and whose approval is required for server-environment access?
Please reach out in the `#staging-ref` Slack channel. Someone can add you to `gcp-staging-ref-sg@gitlab.com` Google group. As another option you can create an issue in the access-request project. Requests for access to server environments requires the approval of your manager and an Infrastructure manager.
lookup
[ { "id": "d9f8379dfc8142cd2726eb3caca040485d4fa5d68603f88e000b5c078d63eac4", "metadata": { "h2": "Staging Ref", "h3": "How to use Staging Ref", "file": "engineering/infrastructure-platforms/environments/staging-ref.md", "index": 6 }, "content": "##### Connect from your local t...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If I need permission to work with the pre-production cloud project and related servers, where should I ask, and whose approval is required for server-environment access?
Please reach out in the `#staging-ref` Slack channel. Someone can add you to `gcp-staging-ref-sg@gitlab.com` Google group. As another option you can create an issue in the access-request project. Requests for access to server environments requires the approval of your manager and an Infrastructure manager.
{ "band": "reformulation_reachable", "gold_sources": [ "engineering/infrastructure-platforms/environments/staging-ref" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "I...
GCP Billing separate org
Previously referenced "GCP Billing" is not a separate org — billing is part of the `gitlab.com` GCP organization.
lookup
[ { "id": "9c1a091bb1e3ae909b8f3a91c25af0e5fdcb4221fc9b2d8ed2617e8873d3ce04", "metadata": { "h2": "Cloud Provider Organization Management", "h3": "GCP Organizations", "file": "security/identity/infrastructure/_index.md", "index": 7 }, "content": "### GCP Organizations \nThere ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
GCP Billing separate org
Previously referenced "GCP Billing" is not a separate org — billing is part of the `gitlab.com` GCP organization.
{ "band": "easy_first_hit", "gold_sources": [ "security/identity/infrastructure/_index" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "GCP Billing separate org", "hit_at_10": ...
If a delivery effort keeps missing its intended outcome over multiple release cycles, when should leadership beyond the immediate team get involved in a broader review?
If the project goes 3 milestones without meeting success criteria, then a larger evaluation should be performed with the section leaders.
lookup
[ { "id": "1a565d4bdb76dd24ff76b52c19d0c849326de46662adfa5edf4edcf1ca5215e7", "metadata": { "h2": "Distribution DRI", "h3": "Other team members", "file": "engineering/infrastructure-platforms/gitlab-delivery/distribution/workflow.md", "index": 11 }, "content": "### Other team m...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If a delivery effort keeps missing its intended outcome over multiple release cycles, when should leadership beyond the immediate team get involved in a broader review?
If the project goes 3 milestones without meeting success criteria, then a larger evaluation should be performed with the section leaders.
{ "band": "reformulation_reachable", "gold_sources": [ "engineering/infrastructure-platforms/gitlab-delivery/distribution/workflow" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 2, "probes": [ { "label": "question", ...
marketing collaboration legal request template
If the request is not addressed in the Marketing Guide, open a new General Legal Issue.
lookup
[ { "id": "a0a2c324bcdd8e6ce07d713667c7420047d888eb73711ae6e41262af542fc2e5", "metadata": { "h2": "Marketing", "file": "legal/product.md", "index": 0 }, "content": "---\ntitle: \"Product and Intellectual Property\"\ndescription: \"Legal Product and IP team page\"\n---\n\n## Marketing...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
marketing collaboration legal request template
If the request is not addressed in the Marketing Guide, open a new General Legal Issue.
{ "band": "easy_first_hit", "gold_sources": [ "legal/product" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "marketing collaboration legal request template", "hit_at_10": true...
What annual document does this team produce to record concerns or improvement areas for GitLab's offerings?
An annual Field Security Study that documents areas of concern or improvement identified for GitLab's products and services.
lookup
[ { "id": "fdfd5b1fd32491496d1269f86fad8cc1ef38a576e370371f679454b215d86b98", "metadata": { "h2": "Why do we evangelise?", "h3": "Written engagements", "file": "security/security-assurance/field-security/evangelism.md", "index": 0 }, "content": "---\ntitle: \"Security Evangelis...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
What annual document does this team produce to record concerns or improvement areas for GitLab's offerings?
An annual Field Security Study that documents areas of concern or improvement identified for GitLab's products and services.
{ "band": "easy_first_hit", "gold_sources": [ "security/security-assurance/field-security/evangelism" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 3, "probes": [ { "label": "question", "query": "What annual document does this t...
When rolling out the new structure for managing access, what has to be preserved to prevent breaking existing external connections?
API compatibility must be maintained to avoid breaking existing integrations.
lookup
[ { "id": "9d4489c5e4c4ea410cf47ca0229cbcd1b17027fa2615a4596f8db1cdd47f9803", "metadata": { "h1": "Hides this page in the left sidebar. Recommended so we don't pollute it.", "h2": "Motivation", "h3": "Non-Goals", "file": "engineering/architecture/design-documents/teams/_index.md", ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
When rolling out the new structure for managing access, what has to be preserved to prevent breaking existing external connections?
API compatibility must be maintained to avoid breaking existing integrations.
{ "band": "easy_first_hit", "gold_sources": [ "engineering/architecture/design-documents/teams/_index" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 3, "probes": [ { "label": "question", "query": "When rolling out the new struct...
Before the ops team handles a hand-entered audience load, what needs to already be set up in the marketing system, and who is responsible for setting it up?
At time of upload, a campaign should already exist in `Marketo` . Campaigns are to be created by the campaign owner.
lookup
[ { "id": "d069568efe6a8f162984466924a428f0c283ba725077d7a707ad712d00aeaae8", "metadata": { "h2": "Import Cleaning Template - Info for Pre-MktgOps Hand-off", "h3": "MOps instructions for manual uploads", "file": "marketing/marketing-operations/list-import.md", "index": 1 }, "co...
{ "grounding": 0.98, "composite": 0.98, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
Before the ops team handles a hand-entered audience load, what needs to already be set up in the marketing system, and who is responsible for setting it up?
At time of upload, a campaign should already exist in `Marketo` . Campaigns are to be created by the campaign owner.
{ "band": "reformulation_reachable", "gold_sources": [ "marketing/marketing-operations/list-import" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "Before the ops team ...
When a system permission request doesn't specify any non-default deployment target, what target should the team assume the person needs access to?
Unless the AR specifically mentions an environment besides Production, the team will always assume the requester is only requesting access for the Production environment.
lookup
[ { "id": "1ab1085f5368560ba50627f4e1e3d3d28f036c61d6aef3cb15968210f020b84f", "metadata": { "h2": "<i class=\"fas fa-book\" id=\"biz-tech-icons\"></i> Access Requests", "h3": "Additional Procedures", "file": "business-technology/enterprise-applications/entapps-crm/finsys-access-requests.md",...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
When a system permission request doesn't specify any non-default deployment target, what target should the team assume the person needs access to?
Unless the AR specifically mentions an environment besides Production, the team will always assume the requester is only requesting access for the Production environment.
{ "band": "reformulation_reachable", "gold_sources": [ "business-technology/enterprise-applications/entapps-crm/finsys-access-requests" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", ...
If someone needs a purchased on-prem subscription artifact sent to a different recipient than the original buyer contact, what is the required approval path for making that recipient change?
We cannot bypass doing this based on internal requests. It must be done via a customer submitted ticket.
lookup
[ { "id": "3b992e708260639af40df88ecd167ad6058b0bf3479a0bfd9ea3efbe8971b6b1", "metadata": { "h2": "Overview", "file": "support/license-and-renewals/workflows/self-managed/sending_license_to_different_email.md", "index": 1 }, "content": "## Overview \nA temporary license can be sent ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If someone needs a purchased on-prem subscription artifact sent to a different recipient than the original buyer contact, what is the required approval path for making that recipient change?
We cannot bypass doing this based on internal requests. It must be done via a customer submitted ticket.
{ "band": "reformulation_reachable", "gold_sources": [ "support/license-and-renewals/workflows/self-managed/sending_license_to_different_email" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "que...
If I only know the numeric reference for a support case and want it to open directly, what should I enter into the lookup bar?
Put the ID value in the search box (by itself) and do the search. Doing so will open the ticket in your browser.
lookup
[ { "id": "740b33103b846d49f73c15881ed831b8c52ab0088b99317d9d72b2c2512b236d", "metadata": { "h2": "Advanced searching", "h3": "Searching by ID", "file": "security/customer-support-operations/zendesk/searching/_index.md", "index": 3 }, "content": "### Searching by ID \nTo searc...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If I only know the numeric reference for a support case and want it to open directly, what should I enter into the lookup bar?
Put the ID value in the search box (by itself) and do the search. Doing so will open the ticket in your browser.
{ "band": "reformulation_reachable", "gold_sources": [ "security/customer-support-operations/zendesk/searching/_index" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "I...
external innovation proof-of-concept label
All external innovations must be clearly labeled with "Proof-of-Concept" or similar.
lookup
[ { "id": "7b9650d2f0af52549c6923cf7b4fba6547f62f1060a70dc9a5f857f6fb9bc2a8", "metadata": { "h2": "Internal vs External Innovations", "h3": "External Innovations", "file": "engineering/workflow/engineering-innovation.md", "index": 3 }, "content": "### External Innovations \nEx...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
external innovation proof-of-concept label
All external innovations must be clearly labeled with "Proof-of-Concept" or similar.
{ "band": "easy_first_hit", "gold_sources": [ "engineering/workflow/engineering-innovation" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "external innovation proof-of-concept label...
If the current reporting views still don’t cover everything I need to measure for a new capability, what should I create to ask for more analytics?
Create a Product Data Insights (PDI) Issue to request additional analytics.
lookup
[ { "id": "d62964725dda97c2173931c8eed43bcc285fb163dfdba3f1ee9078a430044865", "metadata": { "h2": "Guidance for Instrumenting Feature Tracking", "h3": "Process for Instrumenting Feature Tracking", "file": "enterprise-data/organization/programs/data-for-product-managers/index.md", "inde...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If the current reporting views still don’t cover everything I need to measure for a new capability, what should I create to ask for more analytics?
Create a Product Data Insights (PDI) Issue to request additional analytics.
{ "band": "reformulation_reachable", "gold_sources": [ "enterprise-data/organization/programs/data-for-product-managers" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": ...
scheduling refactors bad idea perception
My perception about scheduling refactors is that this is usually a bad idea.
lookup
[ { "id": "2ac54513e1cf56e7ad9656cf15c2327663614a1801fc4e077dbbf3c359c6b4cc", "metadata": { "h2": "My expectations", "file": "engineering/readmes/kamil-trzcinski.md", "index": 4 }, "content": "## My expectations \nIn everything that I do (myself or when reviewing someone else change...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
scheduling refactors bad idea perception
My perception about scheduling refactors is that this is usually a bad idea.
{ "band": "easy_first_hit", "gold_sources": [ "engineering/readmes/kamil-trzcinski" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "scheduling refactors bad idea perception", "...
When does the automated monitor for that external booking tool kick off each day?
At the top of every hour UTC (`0 * * * *`), a scheduled pipeline causes the `bin/run` script to execute.
lookup
[ { "id": "184def105be25a8e5e061f60c99a2656467e790487a54ba9308734c1277f8c16", "metadata": { "h2": "Understanding the Calendly system checker", "h3": "How does it work", "file": "security/customer-support-operations/system-checkers/calendly.md", "index": 1 }, "content": "### How...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
When does the automated monitor for that external booking tool kick off each day?
At the top of every hour UTC (`0 * * * *`), a scheduled pipeline causes the `bin/run` script to execute.
{ "band": "reformulation_reachable", "gold_sources": [ "security/customer-support-operations/system-checkers/calendly" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 4, "probes": [ { "label": "question", "query": "W...
Where should I look to find the single source of truth for all work across this public-sector services group, including what's active now and coming up next?
The single source of truth for all GitLab US Public Sector Services work across different functions is the top-level GitLab US Public Sector Services epic.
lookup
[ { "id": "7cfa4cb61ff04965fb52e18bd615cdafd62dee1c1ba4a91c290386db8ce5bbd5", "metadata": { "h2": "How we work", "h3": "Project Management", "file": "engineering/infrastructure-platforms/gitlab-dedicated/us-public-sector-services.md", "index": 6 }, "content": "### Project Manag...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
Where should I look to find the single source of truth for all work across this public-sector services group, including what's active now and coming up next?
The single source of truth for all GitLab US Public Sector Services work across different functions is the top-level GitLab US Public Sector Services epic.
{ "band": "easy_first_hit", "gold_sources": [ "engineering/infrastructure-platforms/gitlab-dedicated/us-public-sector-services" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 3, "probes": [ { "label": "question", "query": "Where ...
I'm trying to schedule around this group's recurring cross-region sync. What day of the week is their standing one-hour meeting held?
Each week the Cells Infrastructure meets for one hour on Tuesdays.
lookup
[ { "id": "7cac5372e8bc4e1fbaa95eb0d3b76f006927e277abb00a93e43d7c015503150a", "metadata": { "h2": "How We Work", "h3": "Team Meetings", "file": "engineering/infrastructure-platforms/tenant-scale/cells-infrastructure/_index.md", "index": 6 }, "content": "### Team Meetings \nEac...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
I'm trying to schedule around this group's recurring cross-region sync. What day of the week is their standing one-hour meeting held?
Each week the Cells Infrastructure meets for one hour on Tuesdays.
{ "band": "reformulation_reachable", "gold_sources": [ "engineering/infrastructure-platforms/tenant-scale/cells-infrastructure/_index" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "file_title", "best_rank": 6, "probes": [ { "label": "question", "query...
I'm testing the on-site attendee sign-in tablet before a conference, but the attendee roster isn't visible yet. How far ahead of the start date does it become available in the mobile registration tool?
Your event is pulled into the app 7 days before the event begins and will not show up before this time.
lookup
[ { "id": "d8275c2e2e68f5598a942e4665ee03ca15ff98ff28740d4d723ddc851ec2051d", "metadata": { "h2": "Specifics for Field Marketing Events", "h3": "AMER Field Marketing Badge and Event Check-In Process", "file": "marketing/events/_index.md", "index": 49 }, "content": "- The top ri...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
I'm testing the on-site attendee sign-in tablet before a conference, but the attendee roster isn't visible yet. How far ahead of the start date does it become available in the mobile registration tool?
Your event is pulled into the app 7 days before the event begins and will not show up before this time.
{ "band": "reformulation_reachable", "gold_sources": [ "marketing/events/_index" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "I'm testing the on-site attendee sign-i...
If I need special vision support only for working at a screen, where do I send the proof from my eye specialist to get approval before claiming the cost back?
Submit prescription to total-rewards@gitlab.com for approval.
lookup
[ { "id": "19df5accecba591125d51e8552ae125a5607f4a5739d9aad4cbee0798c0611ea", "metadata": { "h2": "Quick Links", "h3": "Eye Exam and Glasses Reimbursement", "file": "entity/gmbh-germany.md", "index": 2 }, "content": "## Quick Links \n* Works Council contact: [DE-workscouncil@g...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If I need special vision support only for working at a screen, where do I send the proof from my eye specialist to get approval before claiming the cost back?
Submit prescription to total-rewards@gitlab.com for approval.
{ "band": "reformulation_reachable", "gold_sources": [ "entity/gmbh-germany" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 5, "probes": [ { "label": "question", "query": "If I need special vision support only for w...
design document status completed work
`implemented`: Work has been completed and the design has been fully implemented.
lookup
[ { "id": "55120ae3e65c807751fb63ff9bd12ba933207153eeac5dd37d54e1aa42f77327", "metadata": { "h2": "Visual Workflow", "h3": "Finally", "file": "engineering/architecture/workflow/index.md", "index": 13 }, "content": "### Finally \nWhen the work is completed, design documents no ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
design document status completed work
`implemented`: Work has been completed and the design has been fully implemented.
{ "band": "easy_first_hit", "gold_sources": [ "engineering/architecture/workflow" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "design document status completed work", "hit_a...
ux cloud sandbox troubleshooting contact
For questions or troubleshooting, reach out to @leducmills on Slack.
lookup
[ { "id": "511900236d18677b99cd7ac1f88e7b5f00fe4dd56f1aff8c5f5d36189f46ba8e", "metadata": { "h2": "Creating a project with sample data", "file": "product/ux/experience-research/ux-cloud-sandbox/index.md", "index": 4 }, "content": "## Creating a project with sample data \nThere are s...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
ux cloud sandbox troubleshooting contact
For questions or troubleshooting, reach out to @leducmills on Slack.
{ "band": "easy_first_hit", "gold_sources": [ "product/ux/experience-research/ux-cloud-sandbox" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 2, "probes": [ { "label": "question", "query": "ux cloud sandbox troubleshooting conta...
chair confidential doc recording stop
Stop the recording before discussing items in the confidential doc, if there are any.
lookup
[ { "id": "35ed234942e36ebed92af439fc9d22aa4cf99f3a433eb2789d2be31654474033", "metadata": { "h3": "Call Procedure", "file": "support/managers/leadership-sync.md", "index": 3 }, "content": "### Call Procedure \n#### As a chair \n1. Review the meeting agenda before the meeting time.\...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
chair confidential doc recording stop
Stop the recording before discussing items in the confidential doc, if there are any.
{ "band": "easy_first_hit", "gold_sources": [ "support/managers/leadership-sync" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 2, "probes": [ { "label": "question", "query": "chair confidential doc recording stop", "hit_at...
zoom support manager display name format
`Name | Manager, Sub-department | GitLab` - `Sneha Sharma | Manager, Support Operations | GitLab`
lookup
[ { "id": "a71fdb152270a9fca1e35855cdbc4278da75a6a19fef49da7f27aa0078bd8fa8", "metadata": { "h2": "Communications", "h3": "Zoom", "file": "support/_index.md", "index": 20 }, "content": "### Zoom \n#### Zoom name format \nPlease use the following formats for your name in Zoom ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
zoom support manager display name format
`Name | Manager, Sub-department | GitLab` - `Sneha Sharma | Manager, Support Operations | GitLab`
{ "band": "easy_first_hit", "gold_sources": [ "support/_index" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "zoom support manager display name format", "hit_at_10": true, ...
For the company-wide staff feedback exercise that ran in late 2018, what portion of the team completed it?
Participation for the FY19 survey closed out at 94% with 308 team members having taken part.
lookup
[ { "id": "905f7a1bfb82c21d1d05e89bf05a4d101db0fe95ed6361c1c058ca8111d29e74", "metadata": { "h2": "Previous Engagement Survey Results", "h3": "FY' 19 Engagement Survey", "file": "people-group/engagement.md", "index": 32 }, "content": "### FY' 19 Engagement Survey \nThe GitLab ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
For the company-wide staff feedback exercise that ran in late 2018, what portion of the team completed it?
Participation for the FY19 survey closed out at 94% with 308 team members having taken part.
{ "band": "easy_first_hit", "gold_sources": [ "people-group/engagement" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 2, "probes": [ { "label": "question", "query": "For the company-wide staff feedback exercise that ran in late ...
Besides the wider department's service health measures for the company-hosted offering, what two reliability-focused measures does this team monitor?
Backup and Recovery SLOs and General database availability(Uptime)
lookup
[ { "id": "c93606e13e4487df45c48eafd1141099c8c437b09fc7cf06d82921d8f557a06f", "metadata": { "h2": "Performance indicators", "file": "engineering/data-engineering/database-excellence/database-operations/_index.md", "index": 3 }, "content": "## Performance indicators \nWe measure the ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
Besides the wider department's service health measures for the company-hosted offering, what two reliability-focused measures does this team monitor?
Backup and Recovery SLOs and General database availability(Uptime)
{ "band": "reformulation_reachable", "gold_sources": [ "engineering/data-engineering/database-excellence/database-operations/_index" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", ...
If an external verification provider starts sending back malformed replies during a production incident, where should the team open the follow-up?
If response error: Likely API contract change - file issue in `#g_ast-secret-detection`
lookup
[ { "id": "12dee9f28e3aeb02e21261c3127fb4747b65aa7d91925aff6bfa7a3538429d11", "metadata": { "h2": "Partner API high error rate", "h3": "Investigation", "file": "engineering/development/sec/secure/secret-detection/runbooks/secret-detection-validity-check-troubleshooting.md", "index": 1 ...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If an external verification provider starts sending back malformed replies during a production incident, where should the team open the follow-up?
If response error: Likely API contract change - file issue in `#g_ast-secret-detection`
{ "band": "reformulation_reachable", "gold_sources": [ "engineering/development/sec/secure/secret-detection/runbooks/secret-detection-validity-check-troubleshooting" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ ...
conference sweepstakes cancel or modify reasons
Wenn das Gewinnspiel nach Ansicht des Sponsors nicht wie geplant durchgeführt werden kann, behält sich der Sponsor das Recht vor, das Gewinnspiel nach eigenem Ermessen ganz oder teilweise abzubrechen oder zu ändern.
lookup
[ { "id": "fcd79464ef9a0587bf68a3e8d9171a4e022eb1e9c66325444c8358f8da1afb61", "metadata": { "h2": "Offizielle Regeln für das Konferenz-Gewinnspiel", "file": "legal/conference-sweepstakes-rules-german-version.md", "index": 5 }, "content": ". Wenn das Gewinnspiel nach Ansicht des Spon...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
conference sweepstakes cancel or modify reasons
Wenn das Gewinnspiel nach Ansicht des Sponsors nicht wie geplant durchgeführt werden kann, behält sich der Sponsor das Recht vor, das Gewinnspiel nach eigenem Ermessen ganz oder teilweise abzubrechen oder zu ändern.
{ "band": "easy_first_hit", "gold_sources": [ "legal/conference-sweepstakes-rules-german-version" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 4, "probes": [ { "label": "question", "query": "conference sweepstakes cancel or mod...
vendor facilities entry authentication requirement
Access control systems requiring biometrics or photo-ID badge and PIN for entry to all Vendor facilities by Vendor personnel.
lookup
[ { "id": "b37fdd4974ace01decf612508608a341ac48ac84e163c0b728cecc6e24d845c5", "metadata": { "h2": "I. Security Measures", "h3": "J. Personnel", "file": "finance/procurement/vendor-guidelines/vendor-security-addendum.md", "index": 7 }, "content": "### J. Personnel \nVendor will...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
vendor facilities entry authentication requirement
Access control systems requiring biometrics or photo-ID badge and PIN for entry to all Vendor facilities by Vendor personnel.
{ "band": "easy_first_hit", "gold_sources": [ "finance/procurement/vendor-guidelines/vendor-security-addendum" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "vendor facilities entry...
AE onboarding shadowing log call requirements
1 AE and SA customer call; 1 AE and CSM or AE and RM call (renewal, expansion, or value discussion); 1 additional call with any adjacent role (Ecosystem, BDR, etc.).
lookup
[ { "id": "6bae8ba48a5661ce0103a6a4c98cfe6b264e6fb612376476cb791593e55c536f", "metadata": { "h2": "Learning Objectives for AE Onboarding", "h3": "Show — What you need to demonstrate", "file": "sales/shadow-program.md", "index": 6 }, "content": "### Show — What you need to demon...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
AE onboarding shadowing log call requirements
1 AE and SA customer call; 1 AE and CSM or AE and RM call (renewal, expansion, or value discussion); 1 additional call with any adjacent role (Ecosystem, BDR, etc.).
{ "band": "easy_first_hit", "gold_sources": [ "sales/shadow-program" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "AE onboarding shadowing log call requirements", "hit_at_10"...
After I finish all the required training steps, how long should I expect before my completion shows up in the system used to track partner progress?
Please note that it can take 7-10 business days for your completion to be reflected in the partner portal.
lookup
[ { "id": "2e79a968c532059aec5b3f6e196f4982c0cdbb8424945a4f0f34c63a9330875c", "metadata": { "h2": "<span style=\"color: #380d75;\">Badge Award Process</span>", "file": "resellers/training.md", "index": 3 }, "content": "## <span style=\"color: #380d75;\">Badge Award Process</span> \n...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
After I finish all the required training steps, how long should I expect before my completion shows up in the system used to track partner progress?
Please note that it can take 7-10 business days for your completion to be reflected in the partner portal.
{ "band": "reformulation_reachable", "gold_sources": [ "resellers/training" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 1, "probes": [ { "label": "question", "query": "After I finish all the required training ste...
If I need help from the team responsible for protecting the product, where can I ask in chat?
Asking in `#security_help` or mentioning `@appsec-team` on Slack
lookup
[ { "id": "04a9546174c18ad324c9e86f0cfe85c4c7682f1ffab0cf8f95b34ab90a486f54", "metadata": { "h2": "Out of Scope", "file": "security/product-security/security-platforms-architecture/application-security/_index.md", "index": 4 }, "content": "## Out of Scope \n- [SBOM production](/hand...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
If I need help from the team responsible for protecting the product, where can I ask in chat?
Asking in `#security_help` or mentioning `@appsec-team` on Slack
{ "band": "reformulation_reachable", "gold_sources": [ "security/product-security/security-platforms-architecture/application-security/_index" ], "first_query_hit_at_10": false, "reachable_hit_at_10": true, "best_probe": "question_answer_terms", "best_rank": 3, "probes": [ { "label": "ques...
SFDC net new leads backup enrich
As a back-up job, in case Instant Enrich job fails, we're keeping live the Scheduled Enrich for net new leads that takes place on a daily basis.
lookup
[ { "id": "b79c27c9477a6d729441fc337d8427fda693c79b0c39a744daaf7a1a6d8800c7", "metadata": { "h2": "SFDC Lead Enrichment", "file": "marketing/marketing-operations/zoominfo.md", "index": 9 }, "content": "## SFDC Lead Enrichment \nAll leads in SFDC are enriched on a monthly basis on th...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
SFDC net new leads backup enrich
As a back-up job, in case Instant Enrich job fails, we're keeping live the Scheduled Enrich for net new leads that takes place on a daily basis.
{ "band": "easy_first_hit", "gold_sources": [ "marketing/marketing-operations/zoominfo" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "SFDC net new leads backup enrich", "hit_...
classification spend over $20 example
classification can be used to determine if a customer is likely to spend over $20 online, based similarity to other customers who have previously spent that amount
lookup
[ { "id": "d3eb4c6c1d1b51f1f5b7461a7f9504f906361aa4bce29b76dca009ad462f796e", "metadata": { "h3": "Keywords related to data science", "file": "marketing/brand-and-product-marketing/product-and-solution-marketing/usecase-gtm/data-science/keywords.md", "index": 3 }, "content": "### Key...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
classification spend over $20 example
classification can be used to determine if a customer is likely to spend over $20 online, based similarity to other customers who have previously spent that amount
{ "band": "easy_first_hit", "gold_sources": [ "marketing/brand-and-product-marketing/product-and-solution-marketing/usecase-gtm/data-science/keywords" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question",...
When linking the cloud file account inside the work-management app, the sign-in flow asks for biometrics but no prompt appears. What should I do next to continue authentication?
Simply press the YubiKey at this point and the login process should continue.
lookup
[ { "id": "e13196f52e137a35014d868023f01ade126367a59d245d9c7cb3534d96644384", "metadata": { "h2": "Integrations with Asana", "h3": "Google Workspace", "file": "marketing/marketing-operations/asana/index.md", "index": 8 }, "content": "### Google Workspace \n#### Google Docs & S...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
When linking the cloud file account inside the work-management app, the sign-in flow asks for biometrics but no prompt appears. What should I do next to continue authentication?
Simply press the YubiKey at this point and the login process should continue.
{ "band": "easy_first_hit", "gold_sources": [ "marketing/marketing-operations/asana" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "When linking the cloud file account inside the wo...
solutions architecture activity capture slack channels
#rattle-users and #rattle-gitlab for discussions and questions.
lookup
[ { "id": "abdb047ce20ed7e4b546f8662ee0af457e2f321b6cc20d678e6b0997289ca977", "metadata": { "h2": "Reports & Dashboards", "file": "solutions-architects/processes/activity-capture/_index.md", "index": 7 }, "content": "## Reports & Dashboards \n- **Tableau Dashboards**: Solutions Arch...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "keyword" }
{ "linker": "metadata", "confidence": 0 }
solutions architecture activity capture slack channels
#rattle-users and #rattle-gitlab for discussions and questions.
{ "band": "easy_first_hit", "gold_sources": [ "solutions-architects/processes/activity-capture/_index" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "solutions architecture activity...
For a small, rarely changing reference dataset kept in version control and loaded into the warehouse from a flat file, where should the file live in the project so the owning team and downstream database layout stay aligned?
A seed file should be placed in the project folder that corresponds to the functional team that has ownership of the information found therein.
lookup
[ { "id": "0530e11af8f4e1af58dd1920b010aaebf70312778ccd2646282dc920cef41e4c", "metadata": { "h2": "Style and Usage Guide", "h3": "Seeds {#seeds}", "file": "enterprise-data/platform/dbt-guide.md", "index": 41 }, "content": "### Seeds {#seeds} \nSeeds are a way to load data from...
{ "grounding": 0.99, "composite": 0.99, "query_style_observed": "natural" }
{ "linker": "metadata", "confidence": 0 }
For a small, rarely changing reference dataset kept in version control and loaded into the warehouse from a flat file, where should the file live in the project so the owning team and downstream database layout stay aligned?
A seed file should be placed in the project folder that corresponds to the functional team that has ownership of the information found therein.
{ "band": "easy_first_hit", "gold_sources": [ "enterprise-data/platform/dbt-guide" ], "first_query_hit_at_10": true, "reachable_hit_at_10": true, "best_probe": "question", "best_rank": 1, "probes": [ { "label": "question", "query": "For a small, rarely changing reference dataset kept...
End of preview. Expand in Data Studio

GitLab Handbook BM25 Gold Reference

This dataset is the gold reference train/eval split for a Castform RAG RL run over the GitLab handbook using BM25/Postgres search.

Files

  • train_dataset.jsonl: 256 training rows
  • eval_dataset.jsonl: 64 evaluation rows
  • diagnostics.jsonl: BM25 reachability diagnostics for the 320 candidate rows
  • manifest.json: source, corpus, curriculum, hashes, and reference run metadata
  • metrics.json: validation and completed Qwen3.5-4B reference-run metrics
  • run.py: the Castform environment used for the reference run

Source

  • GitLab project: gitlab-com/content-sites/handbook
  • Source commit: 3078d0213524f8ca0c0e3a70680a21929a9f65ff
  • Source subdirectory: content/handbook
  • Corpus: gitlab-handbook-bm25-3078d0213524-staging
  • Corpus ID: ca8b6f24-5837-4528-93ca-3970e9bddf63
  • Chunking: min 1024, max 2048, overlap 128

The GitLab handbook states that handbook content is available under the Creative Commons Attribution-ShareAlike 4.0 International license. This derived QA dataset is published with the same license.

Curriculum

Available rows after BM25 diagnostics:

  • easy_first_hit: 173
  • reformulation_reachable: 147
  • hard_miss: 0

Final split:

  • Train: easy_first_hit=143, reformulation_reachable=113
  • Eval: easy_first_hit=30, reformulation_reachable=34

Reference Run

Reproduce

Use the raw Hugging Face URL as the dataset base URL:

CASTFORM_BASE_DOMAIN=castform.dev \
.venv/bin/python scripts/reproduce_gitlab_bm25.py \
  --staging \
  --ref 3078d0213524f8ca0c0e3a70680a21929a9f65ff \
  --corpus-name gitlab-handbook-bm25-3078d0213524-staging \
  --dataset-base-url https://huggingface.co/datasets/wingedbreadsticks/gitlab-handbook-bm25-3078d0213524/resolve/gold-qwen35-4b-bm25-2026-07-08/ \
  --skip-ingest

This URL is pinned to the gold-qwen35-4b-bm25-2026-07-08 tag.

Schema

Each train/eval row includes:

  • question / prompt: user question
  • answer / ground_truth: gold answer
  • reference_chunks: source chunks and metadata used for reward grounding
  • curriculum: BM25 reachability band and probe diagnostics
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