| { | |
| "state": { | |
| "message": "My card was charged twice for the same order. Please refund the duplicate charge.", | |
| "order": { | |
| "status": "paid", | |
| "paymentCount": 2 | |
| } | |
| }, | |
| "decisions": [ | |
| { | |
| "id": "intent", | |
| "type": "choice", | |
| "instruction": "Identify the primary intent of the customer.", | |
| "options": [ | |
| { | |
| "value": "refund", | |
| "description": "The customer wants to recover money charged." | |
| }, | |
| { | |
| "value": "cancel", | |
| "description": "The customer wants to cancel an order." | |
| }, | |
| { | |
| "value": "other", | |
| "description": "The request does not match the other intents." | |
| } | |
| ] | |
| }, | |
| { | |
| "id": "duplicateCharge", | |
| "type": "noul", | |
| "instruction": "The customer was charged twice for the same order.", | |
| "outcomes": { | |
| "false": { | |
| "description": "There was one charge or the charges were for different orders." | |
| }, | |
| "true": { | |
| "description": "The same order was charged more than once." | |
| } | |
| } | |
| }, | |
| { | |
| "id": "urgency", | |
| "type": "score", | |
| "instruction": "Rate the urgency of this support request using the ordered levels.", | |
| "levels": [ | |
| { | |
| "value": "low", | |
| "description": "An informational question without loss or blocked work." | |
| }, | |
| { | |
| "value": "medium", | |
| "description": "A limited loss or a problem with a workaround." | |
| }, | |
| { | |
| "value": "high", | |
| "description": "Major loss or blocked work requiring immediate action." | |
| } | |
| ] | |
| } | |
| ] | |
| } | |