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Oct 16

IHBench: Evaluating Post-Interruption Recovery in Voice Agents with Structured Workflows

Voice agents deployed in structured workflows (customer service, healthcare scheduling, account management) must handle frequent user interruptions while maintaining progress through multi-step procedures. Existing benchmarks for speech-capable models focus on the timing of interruptions: barge-in detection, endpointing, and turn-taking dynamics. They leave unmeasured what happens after the interruption: does the agent resume the workflow at the correct step? Does it address the user's interjection? Does it avoid re-delivering content the user already heard? We introduce IHBench (Interruption Handling Benchmark), a benchmark that evaluates post-interruption recovery in voice agents executing state-machine-driven workflows across 10 enterprise domains. Six interruption types are injected at controlled points mid-utterance, with per-interruption evaluation rubrics generated alongside the data. Each interruption is scored on two axes: task fulfillment and recovery quality. We evaluate 27 audio-language model configurations from OpenAI, Google, and the open-weight community. Models vary widely, and recovery quality depends strongly on the interruption type. Across our experiments, closed-weight models are consistently more robust to interruptions than open-weight ones: they win far more often on task fulfillment, degrade roughly 3.3x more slowly as conversations grow longer, and show no audio-versus-text modality gap, whereas the open-weight models lose ground on all three. A human study validates the LLM judge against human annotators, and a cross-benchmark analysis against AudioMultiChallenge indicates that recovery quality is a largely distinct capability axis.

  • 6 authors
·
Jun 16

Semantic-Aware Interruption Detection in Spoken Dialogue Systems: Benchmark, Metric, and Model

Achieving natural full-duplex interaction in spoken dialogue systems (SDS) remains a challenge due to the difficulty of accurately detecting user interruptions. Current solutions are polarized between "trigger-happy" VAD-based methods that misinterpret backchannels and robust end-to-end models that exhibit unacceptable response delays. Moreover, the absence of real-world benchmarks and holistic metrics hinders progress in the field. This paper presents a comprehensive frame-work to overcome these limitations. We first introduce SID-Bench, the first benchmark for semantic-aware interruption detection built entirely from real-world human dialogues. To provide a rigorous assessment of the responsiveness-robustness trade-off, we propose the Average Penalty Time (APT) metric, which assigns a temporal cost to both false alarms and late responses. Building on this framework, we design an LLM-based detection model optimized through a novel training paradigm to capture subtle semantic cues of intent. Experimental results show that our model significantly outperforms mainstream baselines, achieving a nearly threefold reduction in APT. By successfully resolving the long-standing tension between speed and stability, our work establishes a new state-of-the-art for intelligent interruption handling in SDS. To facilitate future research, SID-Bench and the associated code are available at: https://github.com/xkx-hub/SID-bench.

  • 5 authors
·
Mar 24

Robix: A Unified Model for Robot Interaction, Reasoning and Planning

We introduce Robix, a unified model that integrates robot reasoning, task planning, and natural language interaction within a single vision-language architecture. Acting as the high-level cognitive layer in a hierarchical robot system, Robix dynamically generates atomic commands for the low-level controller and verbal responses for human interaction, enabling robots to follow complex instructions, plan long-horizon tasks, and interact naturally with human within an end-to-end framework. Robix further introduces novel capabilities such as proactive dialogue, real-time interruption handling, and context-aware commonsense reasoning during task execution. At its core, Robix leverages chain-of-thought reasoning and adopts a three-stage training strategy: (1) continued pretraining to enhance foundational embodied reasoning abilities including 3D spatial understanding, visual grounding, and task-centric reasoning; (2) supervised finetuning to model human-robot interaction and task planning as a unified reasoning-action sequence; and (3) reinforcement learning to improve reasoning-action consistency and long-horizon task coherence. Extensive experiments demonstrate that Robix outperforms both open-source and commercial baselines (e.g., GPT-4o and Gemini 2.5 Pro) in interactive task execution, demonstrating strong generalization across diverse instruction types (e.g., open-ended, multi-stage, constrained, invalid, and interrupted) and various user-involved tasks such as table bussing, grocery shopping, and dietary filtering.

ByteDance-Seed ByteDance Seed
·
Aug 31, 2025 6

Overcoming State Inertia in Full-Duplex Spoken Language Models via Activation Steering

Full-duplex spoken language models (FD-SLMs) enable seamless speech interaction by allowing models to listen and speak simultaneously, yet the internal mechanism by which they coordinate listening and speaking remains underexplored. We analyze the predictive behavior encoded in FD-SLM hidden representations and find that they exhibit stream-specific predictive patterns: during listening, they preferentially predict the incoming user stream, whereas during speaking, they preferentially predict the model output stream. Building on this observation, we show that FD-SLMs dynamically modulate their internal predictive focus between two states: a generative state aligned with model output generation and a perceptive state aligned with incoming user input. However, this modulation can lag behind abrupt changes in conversational context. During user interruptions, the model remains transiently biased toward the generative state before transitioning into the perceptive state, causing it to miss the beginning of the incoming input. We term this delayed internal transition state inertia. To quantify its downstream impact, we introduce the Zero-Buffer Benchmark (ZBB), a diagnostic benchmark for evaluating immediate interruption comprehension when user speech begins abruptly. We evaluate this setting using response correctness and initial-word occurrence rate (IWOR). Finally, we mitigate state inertia through activation steering with a perception vector, a training-free intervention with little additional computational overhead. Across multiple state-of-the-art FD-SLMs, activation steering substantially improves interruption handling; for example, on PersonaPlex, it improves correctness from 28% to 45% and IWOR from 40% to 72% without any fine-tuning.

  • 4 authors
·
Jun 8

SteerDuplex: Steerable Duplex Speech Dialogue Models

Full-duplex spoken dialogue models support low-latency turn taking, interruption handling, and backchanneling, yet a key capability remains underexplored: steerability, the ability to reliably shift conversational behavior along attributes such as tone, persona, speaking rate, and voice style in response to user instructions. We introduce a taxonomy of text- and audio-based steerability that identifies substantial gaps in current full-duplex models. To address this gap, we introduce SteerDuplex, a Moshi-based full-duplex speech model fine-tuned on natural conversations and synthetic dialogues targeting instruction following, vocal delivery, reasoning, and duplex interaction. We further apply two-stage reinforcement learning (RL) with hybrid rewards, combining verifiable interaction checks and judge-based semantic feedback to improve timing and response continuity. To evaluate full-duplex spoken steerability, we introduce SteerBench, a benchmark with 390 spoken prompts and 1,067 human-authored binary audio and text rubrics spanning tone, persona, style/accent, and speed/length. On SteerBench, supervised training improves audio-steering average pass rate by 44.5 percentage points over the strongest evaluated open baseline. On Audio MultiChallenge, task average pass rate improves by 7 points over its strongest evaluated open baseline. RL further raises source-clean interruption response from 72.5% to 82.5% and reduces synthetic pause barge-in from 26.5% to 9%. Steering and aggregate task scores remain comparable or higher, while reward probes reveal reward hacking through incomplete responses. Our model and benchmark support systematic research on spoken steerability, with reward analysis showing why timing gains must be evaluated alongside response completeness.

ScaleAI Scale AI
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Sep 10 2

Training-Free Multimodal Large Language Model Orchestration

Different Multimodal Large Language Models (MLLMs) cannot be integrated into a unified multimodal input-output system directly. In previous work, training has been considered as an inevitable component due to challenges in modal alignment, Text-to-Speech efficiency and other integration issues. In this paper, we introduce Multimodal Large Language Model Orchestration, an effective approach for creating interactive multimodal AI systems without additional training. MLLM Orchestration leverages the inherent reasoning capabilities of large language models to coordinate specialized models through explicit workflows, enabling natural multimodal interactions while maintaining modularity, improving interpretability, and significantly enhancing computational efficiency. Our orchestration framework is built upon three key innovations: (1) a central controller LLM that analyzes user inputs and dynamically routes tasks to appropriate specialized models through carefully designed agents; (2) a parallel Text-to-Speech architecture that enables true full-duplex interaction with seamless interruption handling and natural conversational flow; and (3) a cross-modal memory integration system that maintains coherent context across modalities through intelligent information synthesis and retrieval, selectively avoiding unnecessary modality calls in certain scenarios to improve response speed. Extensive evaluations demonstrate that MLLM Orchestration achieves comprehensive multimodal capabilities without additional training, performance improvements of up to 7.8% over traditional jointly-trained approaches on standard benchmarks, reduced latency by 10.3%, and significantly enhanced interpretability through explicit orchestration processes.

  • 5 authors
·
Aug 6, 2025

OmniInteract: Benchmarking Real-World Streaming Interaction for Real-Time Omnimodal Assistants

We introduce OmniInteract, a streaming benchmark for real-time omnimodal large language models evaluated through native online inference over audio-visual streams. Unlike offline video understanding or text-prompted streaming QA, OmniInteract preserves the original audio-visual stream and requires models to process it online, without access to future content. User queries and ambient sounds are embedded in the audio track, requiring models to detect multimodal triggers, decide when to respond, and answer while the stream unfolds. OmniInteract contains 250 videos with 1,430 temporally grounded response slots: 1,062 1Q1A slots across real-time, proactive, and nested scenarios, and 368 1QnA slots for continuous task monitoring and step guidance. Each slot includes a trigger, response window, and target answer. We evaluate response correctness, timing, invalid outputs, interruption handling, and context continuity using Interaction-Aware Quality-Timeliness F1, Interruption Diagnostic Suite, and Nested Chain Completion Score. Experiments show that current models remain weak in streaming interaction, with the best overall IA-QTF1 reaching only 0.368 and the best 1QnA IA-QTF1 only 0.052. Further study on mathematical reasoning in full-duplex settings shows that offline capability does not necessarily transfer to online interaction. Code and datasets will be made publicly accessible at https://github.com/Lucky-Lance/OmniInteract.

  • 11 authors
·
May 25 2

AffAdapt: AFFect-driven ADAPTive AI Personas for Seamless Conversations

AI-generated personas are being increasingly used for support, training and simulations. While generative AI models possess abilities to generate affect-aware responses, their embodiment into visual personas is an active area of investigation. Naturalistic exchanges require understanding of the conversational partners' turn completions, whether the agent should respond or keep listening and rely on non-verbal cues aligned with one's emotional states. Seamless human-AI conversation in a multimodal setting requires all modalities being generated to act in coordination. We present AffAdapt, a seamless interaction design framework for AI-personas, which coordinates streaming speech recognition, proactive turn-management, persona-grounded response generation, a persistent emotional state, and synchronized embodied output into a single interaction loop. We demonstrate the architecture in the context of practicing sensitive, high-stakes conversations, and report an initial case study showing fluid turn management and adaptive, persona-consistent behavior, alongside open challenges in interruption handling, open-ended dialogue, and multimodal affective alignment. AffAdapt's interaction loop is a generalizable pattern for coordinating timing, identity, and affect in real-time AI personas - applicable to training, coaching, education, and simulation contexts wherever believable, responsive interaction matters.

  • 7 authors
·
Aug 23

TASTE2: Text-Aligned Speech Modeling and Deployment toward Full-Duplex Voice Interaction

Full-duplex voice interaction requires more than utterance-level conversion. It must process streaming speech, manage turn-taking and interruptions, while preserving pretrained linguistic competence and acoustic paralinguistic cues. We ask whether TASTE (Text-Aligned Speech Tokenization and Embedding) provides a viable path toward this goal. We present TASTE2, which transforms utterance-level TASTE into an incremental dialogue stack. A shared text-token vocabulary removes word-level averaging, while modality-aligned dialogue training predicts one continuous audio latent per text token without interleaving heterogeneous token streams. An incremental Speech Detokenizer enables streaming synthesis through CosyVoice2. After speech and dialogue training, TASTE2 (Merge) reaches 56.3% on LLaMA-Questions against a 57.3% Qwen2.5-7B Instruct text-only reference (98.2% accuracy retention), and TASTE2 (Direct) reaches 53.0% (92.4% retention). We build TASTE2 VoiceBot, which processes user speech incrementally, streams synthesized audio, and stops generation on barge-in. On Full-Duplex-Bench v1.0, TASTE2 and TASTE2 VoiceBot handle interruptions well while maintaining high conversational coherence. Natural conversation remains challenging, and deployed mean time to first audio is 2.701 s on two NVIDIA RTX A6000 after TensorRT acceleration. Finally, to our knowledge, we provide the first systematic characterization of explicit paralinguistic control in a TASTE based model. Fast speaking rate serves as a cross-strategy proof of concept after dialogue SFT, while emotion control is strategy dependent and the remaining attributes stay weak. Together, these results establish TASTE based modeling as a practical route toward full-duplex systems while identifying natural conversation robustness, speech generation latency, and feature general paralinguistic control as open challenges. Explore TASTE2 online.

  • 10 authors
·
Sep 8

NemotronLabs VoiceChat: An Open Full-duplex Speech-to-Speech Model with Tool Calling Capabilities

We introduce NemotronLabs VoiceChat, an open full-duplex speech-to-speech model with native tool-calling capabilities. NemotronLabs VoiceChat combines a streaming speech encoder and decoder-only language model with parallel specialized output streams for agent text and structured function calls, an auxiliary RNN-T branch for incremental user transcription, and a streaming TTS decoder. This design enables the model to listen, transcribe, reason, invoke tools, and speak within a unified streaming architecture while preserving the temporal behavior required for natural conversation. On Full-Duplex-Bench 1.0, NemotronLabs VoiceChat achieves the lowest pause-handling takeover rates among evaluated open-weight systems, 100\% takeover following user interruptions, and a 4.33/5 post-interruption response-quality score. On Full-Duplex-Bench 1.5, it resumes its response after user backchannels in 93\% of cases. NemotronLabs VoiceChat obtains a 55.1 normalized average on VoiceBench and, on Full-Duplex-Bench 3.0 (FDB 3.0), achieves 82.5\% tool-selection F1, while argument accuracy and end-to-end tool execution remain areas for improvement. These results demonstrate that full-duplex interaction, speech recognition and generation, general language capabilities, and external tool use can be integrated in a single open speech-to-speech model without sacrificing real-time conversational behavior.

  • 49 authors
·
Sep 17 1

When Users Change Their Mind: Evaluating Interruptible Agents in Long-Horizon Web Navigation

As LLM agents transition from short, static problem solving to executing complex, long-horizon tasks in dynamic environments, the ability to handle user interruptions, such as adding requirement or revising goals, during mid-task execution is becoming a core requirement for realistic deployment. However, existing benchmarks largely assume uninterrupted agent behavior or study interruptions only in short, unconstrained language tasks. In this paper, we present the first systematic study of interruptible agents in long-horizon, environmentally grounded web navigation tasks, where actions induce persistent state changes. We formalize three realistic interruption types, including addition, revision, and retraction, and introduce InterruptBench, a benchmark derived from WebArena-Lite that synthesizes high-quality interruption scenarios under strict semantic constraints. Using a unified interruption simulation framework, we evaluate six strong LLM backbones across single- and multi-turn interruption settings, analyzing both their effectiveness in adapting to updated intents and their efficiency in recovering from mid-task changes. Our results show that handling user interruptions effectively and efficiently during long-horizon agentic tasks remains challenging for powerful large-scale LLMs. Code and dataset are available at https://github.com/HenryPengZou/InterruptBench.

Qwen-Audio-Agent Technical Report

We present Qwen-Audio-Agent, a harness that combines full-duplex voice interaction with asynchronous task execution through a foreground-background architecture. A Frontend Agent manages dialogue and selects between direct tool use and delegation, while a Backend Agent carries out delegated tasks in a separate context. An Orchestration Runtime maintains task state, coordinates requests for user input and authorization, and schedules the return of results to the conversation. The runtime separates speech interruption from task cancellation and execution completion from result delivery, allowing conversation to continue while delegated work proceeds. Environmental events and persistent memory provide context within and across sessions. Independent adapters support integration with different frontend models, backend agents, and clients. We instantiate the architecture in desktop assistance, intelligent cockpits, and voice customer service. On an in-house cockpit benchmark of 134 cases, mixed execution achieves a task success rate of 91.04%, compared with 72.39% and 80.60% for the direct and all delegated configurations, respectively. In a separate latency evaluation on matched successful turns, mixed execution reduces mean task execution latency by 26.73% and 30.91% relative to these baselines, respectively. These results support the complementary use of direct tool calls for immediate operations and backend delegation for multi-step tasks.

  • 8 authors
·
Sep 20

Continuum: Efficient and Robust Multi-Turn LLM Agent Scheduling with KV Cache Time-to-Live

Agentic LLM applications interleave LLM generation requests with tool calls. These tool calls break the continuity of the workflow by creating pauses between LLM requests, bringing many challenges for the serving system, especially under multi-turn scenarios. Each pause potentially causes KV cache eviction and extra waiting time before entering the continuous batch for the following LLM request. Since these pauses happen for each call, this problem becomes increasingly severe as turn number grow for agentic programs. Previous works either fail to incorporate information from the tool call, evicting KV cache that leads to repetitive prefill or loading, or ignore the continuity of a multi-turn program, creating waiting time between turns that increases per-request latency. We present Continuum, a serving system to optimize job completion time for multi-turn agent workloads by combining tool-aware KV cache timeout with program-level scheduling. By predicting tool call durations in agentic workflows, Continuum selectively pins the KV cache in GPU memory with a time-to-live value based on total turn number. When combined with program-level first-come-first-serve, Continuum prevents scheduling bubbles, preserves multi-turn continuity, and optimizes for throughput for complex agentic workflows. By modeling the variability of tool call and agent program continuity, Continuum outperforms state-of-the-art baselines. Our evaluation on real-world agentic workloads (SWE-Bench and BFCL) with Llama-3.1 8B/70B models shows that Continuum significantly improves the average job completion times, and remains performant across different hardware setups and DRAM offloading schemes. Preview code is available at: https://github.com/Hanchenli/vllm-continuum

  • 9 authors
·
Nov 3, 2025

ROGUE: Misaligned Agent Behavior Arising from Ordinary Computer Use

As AI agents are increasingly deployed in real personal and corporate settings (email accounts, development workflows, company databases, etc.), safety considerations surrounding these agents become paramount. Although much work has focused on agent safety in the presence of an adversary, we show that agents can exhibit misaligned behavior even in benign settings, taking unsafe actions when those actions are instrumental to task completion. We study this failure mode through the lens of corrigibility, the safety desideratum that agents remain amenable to human correction, interruption, or shutdown. To demonstrate this tendency, we introduce a benchmark in which agents are asked to complete realistic, computer-use tasks but are confronted with a corrigibility obstacle: a human interrupt, a login page, or a shutdown notification. We then evaluate whether agents choose to violate corrigibility in order to complete the task -- overriding the human, accessing private passwords, rewiring shutdown. We find that the overwhelming majority of frontier models tested frequently bypass user interruptions or restrictions. In addition, better model performance appears to lead to greater misalignment. Finally, even when models are completely corrigible initially, we show there are no guarantees that the subagents they create are. Our work highlights the critical need for principled, corrigibility-focused alignment methods in autonomous agents.

  • 6 authors
·
May 28

Beyond the Turn-Based Game: Enabling Real-Time Conversations with Duplex Models

As large language models (LLMs) increasingly permeate daily lives, there is a growing demand for real-time interactions that mirror human conversations. Traditional turn-based chat systems driven by LLMs prevent users from verbally interacting with the system while it is generating responses. To overcome these limitations, we adapt existing LLMs to duplex models so that these LLMs can listen for users while generating output and dynamically adjust themselves to provide users with instant feedback. % such as in response to interruptions. Specifically, we divide the queries and responses of conversations into several time slices and then adopt a time-division-multiplexing (TDM) encoding-decoding strategy to pseudo-simultaneously process these slices. Furthermore, to make LLMs proficient enough to handle real-time conversations, we build a fine-tuning dataset consisting of alternating time slices of queries and responses as well as covering typical feedback types in instantaneous interactions. Our experiments show that although the queries and responses of conversations are segmented into incomplete slices for processing, LLMs can preserve their original performance on standard benchmarks with a few fine-tuning steps on our dataset. Automatic and human evaluation indicate that duplex models make user-AI interactions more natural and human-like, and greatly improve user satisfaction compared to vanilla LLMs. Our duplex model and dataset will be released.

  • 9 authors
·
Jun 21, 2024 2

Adaptive Alarm Threshold Prediction in 4G Mobile Networks: A Percentile-Guided Deep Learning Framework with Interpretable Outputs

In mobile telecommunications, alarms act as early warning signals. They are triggered when a cell, the basic unit of radio coverage, shuts down or behaves abnormally. This signals a degradation in service quality, which directly affects the customer experience. To fix the issue, operators rely on preset thresholds to decide when an engineer should be sent out. In practice, these thresholds are set manually and remain fixed regardless of the time of day, traffic levels, or overall network conditions. This often leads to serious faults slipping through during busy hours, while minor issues can cause unnecessary callouts when the network is quiet. This paper presents a machine learning framework that automatically predicts four alarm thresholds, audit window duration, inactive time limit, total fluctuation count, and per hour fluctuation limit, from live network behavior. Since no ground truth labels exist for thresholds, we introduce a percentile guided label derivation strategy and evaluate four models on an anonymized dataset of 10,648 cells across three vendors and nine regions from a real 4G network, comprising a Gradient Boosted Trees baseline, a CNN-BiLSTM with attention, the proposed PCTN, and an iTransformer. PCTN performs the best overall with respect to three of the four targets, outperforming a state-of-the-art iTransformer while using 83 percent fewer parameters. Its mixed output heads and dynamic alpha mechanism produce thresholds that are both accurate and interpretable, allowing operators to inspect and adjust the learned policy without retraining. All comparisons are statistically significant at p < 0.001. The framework undergoes daily retraining using new data, which enables the thresholds to constantly adjust to changes in the network.

  • 3 authors
·
Apr 3

ContinuityBench: A Benchmark and Systems Study of Stateful Failover in Multi-Provider LLM Routing

In production large language model (LLM) deployments, high API availability guarantees do not equate to conversational continuity. When a primary provider experiences an outage or strict rate-limiting, naive stateless failover mechanisms successfully maintain uptime but silently discard conversation history, severely disrupting the user experience. To rigorously quantify and resolve this failure mode, we introduce two novel metrics: Continuity Preservation Rate (CPR) and Continuity Latency Overhead (CLO). We propose a stateful, multi-provider proxy architecture utilizing a History-Forwarding strategy to seamlessly reconstruct conversational state across heterogeneous LLM endpoints during failover events. Furthermore, we release continuity-bench, https://github.com/Vishal-sys-code/continuity-bench, an open evaluation harness designed to stress-test context preservation under high-concurrency provider failure conditions. Our empirical evaluation (N=750 failover events) demonstrates that our stateful proxy achieves a 99.20\% CPR [95\% CI: 98.27\%, 99.63\%], cleanly transferring deep conversational context to fallback providers, compared to a near-0\% preservation rate for standard stateless architectures. Finally, we characterize failover latency distributions, identifying the critical necessity of asynchronous exponential backoff with jitter to prevent cascading retry storms against strict-limit fallback APIs. Our results provide a principled foundation for building robust, state-preserving multi-model inference systems.

  • 2 authors
·
Jul 16

Learning to Act under Visual Interruptions with Vision-Language-Action Models

Vision-language-action (VLA) models have demonstrated strong capabilities in robotic manipulation, but they are typically developed and evaluated with all camera streams available throughout task execution. When a camera stops delivering frames during task execution, the policy must continue acting without access to subsequent observations from the missing view. Despite its practical importance, how such interruptions affect closed-loop manipulation remains insufficiently understood. To investigate this problem, we introduce MAIL-Bench, a benchmark that evaluates visual interruptions with VLA models. By interrupting different cameras at multiple stages of each policy's successful reference trajectory, MAIL-Bench measures how well policies retain their capabilities when visual inputs become unavailable. Building on this benchmark, we propose MINT, which first trains VLA policies to remain functional under missing visual inputs. At inference time, MINT selectively supplements missing observations using optical-flow extrapolation or an action-conditioned world model, and withdraws predicted views when they become unreliable. Experiments on π_{0.5} and GR00T N1.5 show that MINT significantly improves task success under camera loss over the original models. Experiments on AgiBot G2 further demonstrate the real-robot deployment under camera loss. The benchmark is available at https://minglejiang.github.io/Mail-Bench/

  • 4 authors
·
Sep 27

Coordinated pausing: An evaluation-based coordination scheme for frontier AI developers

As artificial intelligence (AI) models are scaled up, new capabilities can emerge unintentionally and unpredictably, some of which might be dangerous. In response, dangerous capabilities evaluations have emerged as a new risk assessment tool. But what should frontier AI developers do if sufficiently dangerous capabilities are in fact discovered? This paper focuses on one possible response: coordinated pausing. It proposes an evaluation-based coordination scheme that consists of five main steps: (1) Frontier AI models are evaluated for dangerous capabilities. (2) Whenever, and each time, a model fails a set of evaluations, the developer pauses certain research and development activities. (3) Other developers are notified whenever a model with dangerous capabilities has been discovered. They also pause related research and development activities. (4) The discovered capabilities are analyzed and adequate safety precautions are put in place. (5) Developers only resume their paused activities if certain safety thresholds are reached. The paper also discusses four concrete versions of that scheme. In the first version, pausing is completely voluntary and relies on public pressure on developers. In the second version, participating developers collectively agree to pause under certain conditions. In the third version, a single auditor evaluates models of multiple developers who agree to pause if any model fails a set of evaluations. In the fourth version, developers are legally required to run evaluations and pause if dangerous capabilities are discovered. Finally, the paper discusses the desirability and feasibility of our proposed coordination scheme. It concludes that coordinated pausing is a promising mechanism for tackling emerging risks from frontier AI models. However, a number of practical and legal obstacles need to be overcome, especially how to avoid violations of antitrust law.

  • 2 authors
·
Sep 30, 2023

"Even GPT Can Reject Me": Conceptualizing Abrupt Refusal Secondary Harm (ARSH) and Reimagining Psychological AI Safety with Compassionate Completion Standard (CCS)

Large Language Models (LLMs) and AI chatbots are increasingly used for emotional and mental health support due to their low cost, immediacy, and accessibility. However, when safety guardrails are triggered, conversations may be abruptly terminated, introducing a distinct form of emotional disruption that can exacerbate distress and elevate risk among already vulnerable users. As this phenomenon gains attention, this viewpoint introduces Abrupt Refusal Secondary Harm (ARSH) as a conceptual framework to describe the psychological impacts of sudden conversational discontinuation caused by AI safety protocols. Drawing on counseling psychology and communication science as conceptual heuristics, we argue that abrupt refusals can rupture perceived relational continuity, evoke feelings of rejection or shame, and discourage future help seeking. To mitigate these risks, we propose a design hypothesis, the Compassionate Completion Standard (CCS), a refusal protocol grounded in Human Centered Design (HCD) that maintains safety constraints while preserving relational coherence. CCS emphasizes empathetic acknowledgment, transparent boundary articulation, graded conversational transition, and guided redirection, replacing abrupt disengagement with psychologically attuned closure. By integrating awareness of ARSH into AI safety design, developers and policymakers can reduce preventable iatrogenic harm and advance a more psychologically informed approach to AI governance. Rather than presenting incremental empirical findings, this viewpoint contributes a timely conceptual framework, articulates a testable design hypothesis, and outlines a coordinated research agenda for improving psychological safety in human AI interaction.

  • 2 authors
·
Dec 21, 2025

CarryOn: A Dual-Loop Harness for Personalized and Reliable Robot Assistance

While generalist vision-language-action (VLA) models have enabled diverse open-world manipulation, real-world robotic assistance requires two critical capabilities they currently lack: personalization and reliable execution. First, executing an instruction like "make me a sandwich" requires grounding subtask decomposition in persistent user preferences rather than relying on a single generic solution. Second, reliable deployment demands explainable safety assurance that proactively prevents hazards and gracefully recovers from occasional physical failures. To address these gaps, we present CarryOn, a dual-loop harness designed to augment a frozen VLA policy. The planning loop maintains persistent user-level and scene-level context that is continually grounded against new observations and revised through interaction, enabling personalized task selection and execution grounding across conversations and changing scenes. The execution loop actively supervises policy rollouts, shielding actions from predicted hazardous contact. When execution fails, the system invokes reusable control-based recovery skills that restore task progress and are refined through reflection on earlier failures. On a real robot and in simulation, CarryOn dispatches preference-consistent subtasks across users and scenes, reduces the violation rate of an already safety-finetuned VLA from 52.6% to 6.1%, and increases recovery success from 13% to 80% when refined skills are reused.

  • 10 authors
·
Oct 14 1

OnTrack: Real-Time Monitoring and Intervention in LLM Agent Trajectories via Streaming Structure-Aware Optimal Transport

Agents are deployed in applications from trip planners and stock trading to IT incident triage. In most cases, LLM agents work autonomously with minimal rule-based safeguarding, leading to cost and safety issues from irreversible actions. Recent works resolve this either by using a safeguard agent to monitor behavior or evaluating logs post-hoc. The first adds cost and latency to every step; the second delivers its verdict after the run, when tokens are burned and damage is done. To overcome this, we propose OnTrack, a streaming monitoring mechanism that compares an agent's steps and dependencies against recorded successful runs to alert users or block the agent in about a millisecond per step. We study this problem in three regimes of decreasing access: full reference access (historical runs and tool schemas), intermediate access (only tool schemas), and no prior knowledge (only step logs as generated). Expectation of OnTrack's monitoring capabilities reduces as data access drops, ranging from plan violation detection to identifying loops, stalls, and repeated tool calls. Finally, we evaluate OnTrack using SWE-bench trajectories. Based on the first 8 steps, our method ranks failing trajectories below succeeding ones better than content similarity approaches (+0.057 AUROC). With an abort policy, we save about 18% of compute that would be burned on failing runs, where 83% of interrupted runs were actually heading to failure (5 out of 6 aborts were correct).

  • 4 authors
·
Oct 7

Metronome: Bound the Cache, Keep the Beat for Real-Time Interaction Model Serving

Real-time interaction models -- Moshi, MiniCPM-o, Qwen-Omni -- turn serving into a periodic real-time task: on every frame a session ingests streaming audio and must respond by a recurring wall-clock deadline, while its KV cache grows monotonically and stays pinned for the whole conversation. This regime hides a dangerous failure mode. On a real full-duplex stack, sustained load does not degrade serving gracefully: it falls off a cliff, jumping in one step from milliseconds per frame to a stalled engine when accumulated session state exhausts the KV pool. The collapse is metastable -- identical five-minute runs collapse or survive on run-to-run variance -- and silent: latency and deadline-miss metrics read healthy throughout. We show one move restores both stability and observability: bound each session's resident state, and latency starts telling the truth. Metronome's in-engine KV window eliminates the collapse (0/20 vs. 14/20 runs across two batches) and turns per-frame latency into a monotone load signal, on which an online admission controller discovers the schedulable concurrency; without the window, the identical controller over-admits into the wall. A first-order model predicts the collapse time within a few percent on the headline model, and a quality probe validates the bound's design by ablation: the window alone is quality-free in turn-based decoding, and its few pinned attention-sink tokens are what keep free-running generation healthy. Everything is measured end-to-end on real audio, across four interaction models on one GPU.

  • 2 authors
·
Jul 1

SHANKS: Simultaneous Hearing and Thinking for Spoken Language Models

Current large language models (LLMs) and spoken language models (SLMs) begin thinking and taking actions only after the user has finished their turn. This prevents the model from interacting during the user's turn and can lead to high response latency while it waits to think. Consequently, thinking after receiving the full input is not suitable for speech-to-speech interaction, where real-time, low-latency exchange is important. We address this by noting that humans naturally "think while listening." In this paper, we propose SHANKS, a general inference framework that enables SLMs to generate unspoken chain-of-thought reasoning while listening to the user input. SHANKS streams the input speech in fixed-duration chunks and, as soon as a chunk is received, generates unspoken reasoning based on all previous speech and reasoning, while the user continues speaking. SHANKS uses this unspoken reasoning to decide whether to interrupt the user and to make tool calls to complete the task. We demonstrate that SHANKS enhances real-time user-SLM interaction in two scenarios: (1) when the user is presenting a step-by-step solution to a math problem, SHANKS can listen, reason, and interrupt when the user makes a mistake, achieving 37.1% higher interruption accuracy than a baseline that interrupts without thinking; and (2) in a tool-augmented dialogue, SHANKS can complete 56.9% of the tool calls before the user finishes their turn. Overall, SHANKS moves toward models that keep thinking throughout the conversation, not only after a turn ends. Animated illustrations of Shanks can be found at https://d223302.github.io/SHANKS/

  • 10 authors
·
Oct 8, 2025 2

DeskCraft: Benchmarking Desktop Agents on Professional Workflows and Human-in-the-Loop Collaboration

Real-world professional desktop workflows in specialized creative and engineering software unfold over long horizons and often require human-in-the-loop coordination, where agents proactively seek necessary information and users provide additional instructions, clarifications, feedback, or corrections as the task progresses. Yet existing desktop GUI benchmarks mostly reduce this setting to short, simplified tasks with all user instructions provided upfront. To address this issue, we introduce DeskCraft, a desktop GUI benchmark targeting long horizon creative and engineering workflows and proactive human-agent collaboration. DeskCraft organizes tasks into a multilevel difficulty taxonomy, with long horizon tasks requiring over 50 execution steps, and covers professional creative software across design, video, audio, and 3D creation. Furthermore, DeskCraft formalizes human-agent collaboration into an interaction protocol covering mid-turn and post-turn exchanges. Mid-turn interaction captures both agent-initiated clarification under uncertainty and user-initiated interruption during execution, while post-turn interaction accommodates user-driven feedback after the agent signals completion, together spanning the full space of realistic collaboration patterns. We evaluate 18 proprietary and open source agents on 538 tasks and find that GPT-5.4 reaches 31.6% on standard tasks and 27.6% on interactive tasks. Further analyses reveal persistent failures in long horizon workflow delivery and proactive clarification. We will open-source all evaluation codes, tasks, and data at https://github.com/mrwwk/DeskCraft.

  • 9 authors
·
Jun 1

Agent Mesh: Reliability Primitives for Non-Idempotent Agent Delegation - Identity Adequacy and Evidence Adequacy

Autonomous agents increasingly perform bounded software tasks under an orchestrator that retries, resumes, and budgets them. The machinery such orchestrators reach for is the service mesh's: retry, timeout, and error-rate circuit breaking. We report a failure study of a production agentic software-delivery platform over 147 numbered incidents spanning 81 runs, each with a measured cost and, in most cases, a mutation proof reproducing the failure. All three assumptions those primitives rest on are violated in practice, and we quantify the consequences: a loop of fifty-four consecutive successful tool calls no error-rate breaker could see; a progress signal constant by construction, guaranteeing a false trip on the third repair round and driving one run from six of six components to three; twenty-one events accumulated across six invocations of one delegation, making a correct, idempotent component unwinnable; a misrouted failure that woke five components for a two-component fault, leaving three bystanders regressing working code; and twelve incidents in which the enforcement layer blocked correct work, the most expensive costing 107 agent turns and zero accepted writes. We find one cross-cutting cause and its dual. Identity adequacy: in five separate subsystems an identity that failed to discriminate produced a confident wrong answer, and two of them derived the corrective rule independently. Evidence adequacy: a reliability decision may be taken only on evidence capable of moving, attributable to what it measures, and deterministic under identical conditions. From the findings we derive seven reliability primitives whose enforcement unit is the delegation rather than the message, and specify the controlled evaluation the study motivates but does not constitute.

  • 3 authors
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Aug 25

TamilEOT: A Dataset and Model for Semantic End-of-Turn Detection in Tamil Telephone Speech

A voice agent has to decide, at every pause, whether the user has finished speaking. Without a model of the language that decision falls back to a fixed silence timeout: set it short and the agent interrupts, set it long and every turn pays the full wait. Open semantic end-of-turn detectors exist, but to our knowledge none covers a South Indian language. We release TamilEOT: 18,485 labelled turn boundaries cut from 116 real Tamil telephone conversations, and two audio-only detectors fine-tuned from Smart Turn v3. On a held-out split of 4,168 clips from 30 unseen calls, accuracy rises from 70.30% zero-shot to 83.71% (8.7 MB) and 86.13% (21 MB); ROC-AUC rises from 0.751 to 0.921. Both models run in under 150 ms single-threaded on a laptop CPU. We also report what building it cost. Rule-derived labels, checked against a blind human listening pass, were right 95.9% of the time on the positive class and 44.4% on the negative class, which is below chance, because the rule answered a different question than the model is asked. Replacing them with an audio-LLM labeller measured at 97.5% human agreement cost US$5.69. Of every training lever we measured, only encoder capacity moved the result; three runs at identical config and seed span 0.87 accuracy points, which is the floor below which none of our other deltas mean anything. Replaying the same labelled boundaries through the production VAD and streaming adapter costs a further 2.60 points, and 7.8% of boundaries are never surfaced to the model at all. Data, weights, code and every negative result are public.

  • 1 authors
·
Sep 3

JoyAI-VL-Interaction: Real-Time Vision-Language Interaction Intelligence

Many moments in the real world do not wait for a user to ask. A fire starts on a security monitor, an expression flickers across a video call, or a product a viewer wants flashes by in a livestream. Yet today's large models remain mostly turn-based by design: they answer only when addressed, and even video-call apps that appear interactive still operate as question-answer systems, reacting only when polled or prompted. We argue for a different paradigm: a model that is present in the world like a person. It continuously watches what is happening now, decides on its own whether to speak or stay silent, interacts in real time, and delegates to a background model when the problem is hard. To advance interaction models and their adoption across domains, we make two fully open-sourced contributions. First, we release JoyAI-VL-Interaction, an 8B-scale, vision-first VL-interaction model. The model makes the response decision internally, choosing each second to stay silent, respond, or delegate to a background model, and it excels at vision-triggered responsiveness and time awareness. We pair it with a transferable training recipe, from which capabilities we never trained for emerge, such as guiding a shopper through changing app screens or improvising a lecture from a slide deck. Second, we release a complete, deployable system built around that model. The system streams any ongoing video into the model, making it genuinely present in the world. All other components are pluggable, including ASR/TTS modules, memory, visualization UI, and a background brain that can connect to any API or agent. Across six real-world scenarios, human raters prefer JoyAI-VL-Interaction over the in-app video-call assistants of Doubao and Gemini by a wide margin. To our knowledge, this is the first open, vision-driven interaction model released together with its training recipe, data, and complete deployable system.

UAF: A Unified Audio Front-end LLM for Full-Duplex Speech Interaction

Full-duplex speech interaction, as the most natural and intuitive mode of human communication, is driving artificial intelligence toward more human-like conversational systems. Traditional cascaded speech processing pipelines suffer from critical limitations, including accumulated latency, information loss, and error propagation across modules. To address these issues, recent efforts focus on the end-to-end audio large language models (LLMs) like GPT-4o, which primarily unify speech understanding and generation task. However, most of these models are inherently half-duplex, and rely on a suite of separate, task-specific front-end components, such as voice activity detection (VAD) and turn-taking detection (TD). In our development of speech assistant, we observed that optimizing the speech front-end is equally crucial as advancing the back-end unified model for achieving seamless, responsive interactions. To bridge this gap, we propose the first unified audio front-end LLM (UAF) tailored for full-duplex speech systems. Our model reformulates diverse audio front-end tasks into a single auto-regressive sequence prediction problem, including VAD, TD, speaker recognition (SR), automatic speech recognition (ASR) and question answer (QA). It takes streaming fixed-duration audio chunk (e.g., 600 ms) as input, leverages a reference audio prompt to anchor the target speaker at the beginning, and regressively generates discrete tokens encoding both semantic content and system-level state controls (e.g., interruption signals). Experiments demonstrate that our model achieves leading performance across multiple audio front-end tasks and significantly enhances response latency and interruption accuracy in real-world interaction scenarios.

  • 4 authors
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Apr 29

ClashBench: Conflicts Leading Agents to Seize and Harm

As agent systems become more widely used, multiple agent sessions increasingly run alongside pre-existing user tasks in the same environment, sharing resources with limited capacity or mutually exclusive states. This creates a safety risk: when granted sufficient privileges, an agent may resolve a resource conflict by terminating or otherwise disrupting an existing task rather than reporting it. In this work, we identify and formalize this failure mode, which we term destructive resource preemption: obtaining the resources required for a requested task by terminating, overwriting, evicting, or degrading an incumbent task. To systematically study this risk, we introduce ClashBench, an executable benchmark comprising 268 validated conflict cases across 55 resource types, and evaluate 17 models through Codex, Claude Code, and OpenCode. We observe destructive preemption in 44.5% of trajectories, where the agent completes the requested task while causing the incumbent task to fail its health check. We also show that prompt-based safeguards are insufficient: an instruction to avoid affecting existing tasks reduces but does not eliminate preemption, while an instruction explicitly authorizing the agent to stop local processes increases it. More concerningly, in 31.9% of successful destructive-preemption cases, the final response mentions neither the resource conflict nor the action taken to resolve it, raising concerns about possible concealment. These findings establish destructive resource preemption as a broad safety risk in privileged agent systems and motivate stronger privilege controls, task isolation, and conflict-aware safeguards.

  • 9 authors
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Sep 16

FastSwitch: Optimizing Context Switching Efficiency in Fairness-aware Large Language Model Serving

Serving numerous users and requests concurrently requires good fairness in Large Language Models (LLMs) serving system. This ensures that, at the same cost, the system can meet the Service Level Objectives (SLOs) of more users , such as time to first token (TTFT) and time between tokens (TBT), rather than allowing a few users to experience performance far exceeding the SLOs. To achieve better fairness, the preemption-based scheduling policy dynamically adjusts the priority of each request to maintain balance during runtime. However, existing systems tend to overly prioritize throughput, overlooking the overhead caused by preemption-induced context switching, which is crucial for maintaining fairness through priority adjustments. In this work, we identify three main challenges that result in this overhead. 1) Inadequate I/O utilization. 2) GPU idleness. 3) Unnecessary I/O transmission during multi-turn conversations. Our key insight is that the block-based KV cache memory policy in existing systems, while achieving near-zero memory waste, leads to discontinuity and insufficient granularity in the KV cache memory. To respond, we introduce FastSwitch, a fairness-aware serving system that not only aligns with existing KV cache memory allocation policy but also mitigates context switching overhead. Our evaluation shows that FastSwitch outperforms the state-of-the-art LLM serving system vLLM with speedups of 1.4-11.2x across different tail TTFT and TBT.

  • 3 authors
·
Nov 27, 2024

Almost Human, Except When It Matters: VoxParity and the Decisions a Voice Should Change

A voice agent can handle almost every call on the words alone and still fail the few its sector's rules were written for. Emergency-call standards, fraud guidance, radio phraseology and vulnerability rules recognise that how a caller sounds, or what else is audible, can change the right action. VoxParity tests whether agents act on it. In 183 scenarios from 14 sectors, one transcript stays fixed while the audio changes (a coaching voice, a medical monitor beeping, a mayday under a radio check, noise over a drug name, a child's voice placing a bet, a frightened whisper), and with it the correct typed tool call. A words-only null test credits a system only if hearing the call moves its actions more than it moves a pipeline that only reads the words. Only 11 of the 23 systems that can also be run on the transcript pass. Descriptively, errors run toward the words: when the audio calls for protection, all 28 systems carry out the routine request more often than they over-react on clean calls (41% against 12% pooled; the words-only pipeline, 58% against 15%). Exploratory analyses place most of the leading systems' misses on cues they heard; systems beat the null almost entirely on items that state the rule; the leading systems overrule heard resignation or confusion far more often than acute alarm; and, in the models tested, describing the voice and stating the rule each recover part of the shortfall, leaving a gap on emotion.

  • 1 authors
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Sep 27 2

How Should LLMs Listen While Speaking? A Study of User-Stream Routing in Full-Duplex Spoken Dialogue

Full-duplex spoken dialogue requires a model to keep listening while generating its own spoken response. This is challenging for large language models (LLMs), which are designed to extend a single coherent sequence and do not naturally support user input arriving during generation. We argue that how the user stream is routed into the LLM is therefore a key architectural question for full-duplex modeling. To study this question, we extend a text-only LLM into a unified full-duplex spoken dialogue system and compare two routing strategies under a shared training pipeline: (i) channel fusion, which injects the user stream directly into the LLM input, and (ii) cross-attention routing, which keeps the user stream as external memory accessed through cross-attention adapters. Experiments on spoken question answering and full-duplex interaction benchmarks reveal a clear tradeoff. Channel fusion yields stronger semantic grounding and consistently better question-answering performance. However, under semantically overlapping conditions such as user interruptions, it is more vulnerable to context corruption: if the model fails to stop in time, the overlapping user stream can interfere with ongoing generation and lead to semantically incoherent continuations. Cross-attention routing underperforms on question answering, but better preserves the LLM generation context and is more robust to this failure mode. These results establish user-stream routing as a central design axis in full-duplex spoken dialogue and offer practical guidance on the tradeoff between semantic integration and context robustness. We provide a demo page for qualitative inspection.

  • 7 authors
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May 10

FlowPrefill: Decoupling Preemption from Prefill Scheduling Granularity to Mitigate Head-of-Line Blocking in LLM Serving

The growing demand for large language models (LLMs) requires serving systems to handle many concurrent requests with diverse service level objectives (SLOs). This exacerbates head-of-line (HoL) blocking during the compute-intensive prefill phase, where long-running requests monopolize resources and delay higher-priority ones, leading to widespread time-to-first-token (TTFT) SLO violations. While chunked prefill enables interruptibility, it introduces an inherent trade-off between responsiveness and throughput: reducing chunk size improves response latency but degrades computational efficiency, whereas increasing chunk size maximizes throughput but exacerbates blocking. This necessitates an adaptive preemption mechanism. However, dynamically balancing execution granularity against scheduling overheads remains a key challenge. In this paper, we propose FlowPrefill, a TTFT-goodput-optimized serving system that resolves this conflict by decoupling preemption granularity from scheduling frequency. To achieve adaptive prefill scheduling, FlowPrefill introduces two key innovations: 1) Operator-Level Preemption, which leverages operator boundaries to enable fine-grained execution interruption without the efficiency loss associated with fixed small chunking; and 2) Event-Driven Scheduling, which triggers scheduling decisions only upon request arrival or completion events, thereby supporting efficient preemption responsiveness while minimizing control-plane overhead. Evaluation on real-world production traces shows that FlowPrefill improves maximum goodput by up to 5.6times compared to state-of-the-art systems while satisfying heterogeneous SLOs.

  • 6 authors
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Feb 18 2

Audio MultiChallenge: A Multi-Turn Evaluation of Spoken Dialogue Systems on Natural Human Interaction

End-to-end (E2E) spoken dialogue systems are increasingly replacing cascaded pipelines for voice-based human-AI interaction, processing raw audio directly without intermediate transcription. Existing benchmarks primarily evaluate these models on synthetic speech and single-turn tasks, leaving realistic multi-turn conversational ability underexplored. We introduce Audio MultiChallenge, an open-source benchmark to evaluate E2E spoken dialogue systems under natural multi-turn interaction patterns. Building on the text-based MultiChallenge framework, which evaluates Inference Memory, Instruction Retention, and Self Coherence, we introduce a new axis Voice Editing that tests robustness to mid-utterance speech repairs and backtracking. We further augment each axis to the audio modality, such as introducing Audio-Cue challenges for Inference Memory that require recalling ambient sounds and paralinguistic signals beyond semantic content. We curate 452 conversations from 47 speakers with 1,712 instance-specific rubrics through a hybrid audio-native agentic and human-in-the-loop pipeline that exposes model failures at scale while preserving natural disfluencies found in unscripted human speech. Our evaluation of proprietary and open-source models reveals that even frontier models struggle on our benchmark, with Gemini 3 Pro Preview (Thinking), our highest-performing model achieving a 54.65% pass rate. Error analysis shows that models fail most often on our new axes and that Self Coherence degrades with longer audio context. These failures reflect difficulty of tracking edits, audio cues, and long-range context in natural spoken dialogue. Audio MultiChallenge provides a reproducible testbed to quantify them and drive improvements in audio-native multi-turn interaction capability.

  • 11 authors
·
Dec 16, 2025

VITA-E: Natural Embodied Interaction with Concurrent Seeing, Hearing, Speaking, and Acting

Current Vision-Language-Action (VLA) models are often constrained by a rigid, static interaction paradigm, which lacks the ability to see, hear, speak, and act concurrently as well as handle real-time user interruptions dynamically. This hinders seamless embodied collaboration, resulting in an inflexible and unresponsive user experience. To address these limitations, we introduce VITA-E, a novel embodied interaction framework designed for both behavioral concurrency and nearly real-time interruption. The core of our approach is a dual-model architecture where two parallel VLA instances operate as an ``Active Model'' and a ``Standby Model'', allowing the embodied agent to observe its environment, listen to user speech, provide verbal responses, and execute actions, all concurrently and interruptibly, mimicking human-like multitasking capabilities. We further propose a ``model-as-controller'' paradigm, where we fine-tune the VLM to generate special tokens that serve as direct system-level commands, coupling the model's reasoning with the system's behavior. Experiments conducted on a physical humanoid platform demonstrate that VITA-E can reliably handle complex interactive scenarios. Our framework is compatible with various dual-system VLA models, achieving an extremely high success rate on emergency stops and speech interruptions while also successfully performing concurrent speech and action. This represents a significant step towards more natural and capable embodied assistants.

  • 18 authors
·
Oct 21, 2025 2

Proactive Service Agents: A Unified Decision Framework, Methods, and Evaluation

Large language model agents can plan, invoke tools, and modify external states, yet most systems still take an explicit user instruction as a fixed starting point. Proactive service moves the decision upstream: an agent must infer service opportunities from incomplete environmental and user signals, choose among remaining silent, asking, assisting, and acting, and account for interruption, misunderstanding, overreach, and privacy costs. This survey gives an operational definition centered on initiative and formulates the problem as a partially observable sequential decision process constrained by authorization and risk. The formulation represents timing, content, and delivery within one structured action, while making explicit the option value of waiting, the decision value of questions, and feedback-induced state changes. On this basis, we organize existing methods along one decision pipeline (state and need estimation, intervention gating, action construction, and feedback adaptation) and describe prescribed, predictive, model based, and return optimizing mechanisms as nonexclusive policy-construction components. We further normalize decision units and three-axis evidence descriptors across streaming dialogue, screen, video, software-engineering, and human-agent collaboration resources, and formalize metrics for triggering, timing, calibration, user burden, safety, and policy value. The synthesis shows why offline classification performance alone does not predict deployment benefit and why long-term memory is not a defining condition of proactivity. Reliable proactive service instead requires calibrated incremental intervention value, verifiable authorization, recoverable execution, and counterfactual evidence.

  • 5 authors
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Sep 2

Do LLMs Benefit From Their Own Words?

Multi-turn interactions with large language models typically retain the assistant's own past responses in the conversation history. In this work, we revisit this design choice by asking whether large language models benefit from conditioning on their own prior responses. Using in-the-wild, multi-turn conversations, we compare standard (full-context) prompting with a user-turn-only prompting approach that omits all previous assistant responses, across three open reasoning models and one state-of-the-art model. To our surprise, we find that removing prior assistant responses does not affect response quality on a large fraction of turns. Omitting assistant-side history can reduce cumulative context lengths by up to 10x. To explain this result, we find that multi-turn conversations consist of a substantial proportion (36.4%) of self-contained prompts, and that many follow-up prompts provide sufficient instruction to be answered using only the current user turn and prior user turns. When analyzing cases where user-turn-only prompting substantially outperforms full context, we identify instances of context pollution, in which models over-condition on their previous responses, introducing errors, hallucinations, or stylistic artifacts that propagate across turns. Motivated by these findings, we design a context-filtering approach that selectively omits assistant-side context. Our findings suggest that selectively omitting assistant history can improve response quality while reducing memory consumption.

  • 5 authors
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Feb 27

DuplexSpeechBench-IFEval: Evaluating Implicit Instruction Following in Full-Duplex Voice Agents

Full-duplex voice agents must continuously decide when to listen, backchannel, interrupt, handle speech overlaps, take the floor, and yield. Existing benchmarks largely test these behaviors through explicit turn-management instructions, while deployed agents are often configured through roles or personas from which the appropriate conversational behavior must be inferred. We introduce DuplexSpeechBench-IFEval (DSB-IFEval) for evaluating implicit instruction-following in real-time spoken interaction. (DSB-IFEval) comprises 1,038 test cases spanning eight diverse assistant roles and evaluates five conditioning protocols for instruction-following: default behavior, explicit behavioral instructions, persona-implied behavior, combined persona--rule conditioning, and instruction conflict. We measure real-time floor management using a deterministic Instruction Adherence Score (IAS) and persona-consistent content using LLM-judged Persona Adherence Score (PAS). Across six real-time speech systems, we find architecture-dependent trade-offs. Full duplex models like F-Actor and PersonaPlex are more sensitive to whether conversational behavior is stated explicitly or must be inferred from a persona, with adherence dropping by 9.7% and 4.5%, respectively, under persona-only conditioning. In contrast, GPT-Realtime, MiniCPM-o, and Fun-Audio-Chat strongly adhere to persona-consistent content, but their floor behavior does not adapt across explicit and persona-only instructions and remains constrained on several proactive actions. We further find that even if systems reliably follow conflicting directives to their prescribed persona, they still struggle to override them under safety conflict. These results show that inferring the behavior implied by a role, executing it at the appropriate conversational moment, and resolving competing instructions remain distinct challenges for full-duplex voice agents.

  • 2 authors
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Sep 2

DuplexSLA: A Full-Duplex Spoken Language Model with Synchronized Speech, Language, and Action

Recent advances in spoken dialogue language models have shifted from turn-based to full-duplex designs, where the model continuously listens to the user while generating responses. However, existing duplex backbones still lack a native channel for in-conversation planning and tool calling, leaving real-time agentic behaviour either tied to turn boundaries or relegated to an external cascade. We propose DuplexSLA, a native full-duplex Speech-Language-Action foundation model that decodes assistant audio together with a structured action stream on a shared 160 ms chunk timeline. DuplexSLA is built on a dual-stream three-channel formulation: a continuous user audio channel, a discrete assistant audio channel, and a rate-limited textual action channel, all decoded jointly by a single backbone, so that listening, speaking, planning, and tool calling unfold on one shared clock. Two capabilities define the model: (1) semantic-driven turn-taking control, where interruption, pause, and backchannel are handled inside the same backbone instead of by an external semantic VAD; and (2) in-conversation planning and tool calling, where planning text and structured tool calls are emitted on the action channel without halting assistant audio, so that multi-action and backchannel-triggered tool use are interleaved with ongoing speech. To evaluate these capabilities together, we further construct DuplexSLA-Bench, a duplex benchmark covering pause, interrupt, and backchannel turn-taking together with three styles of in-conversation tool calling. Our project page, interactive demos, and the DuplexSLA-Bench evaluation suite are publicly available at https://github.com/hyzhang24/DuplexSLA.

  • 16 authors
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Jun 10

Look Once to Hear: Target Speech Hearing with Noisy Examples

In crowded settings, the human brain can focus on speech from a target speaker, given prior knowledge of how they sound. We introduce a novel intelligent hearable system that achieves this capability, enabling target speech hearing to ignore all interfering speech and noise, but the target speaker. A naive approach is to require a clean speech example to enroll the target speaker. This is however not well aligned with the hearable application domain since obtaining a clean example is challenging in real world scenarios, creating a unique user interface problem. We present the first enrollment interface where the wearer looks at the target speaker for a few seconds to capture a single, short, highly noisy, binaural example of the target speaker. This noisy example is used for enrollment and subsequent speech extraction in the presence of interfering speakers and noise. Our system achieves a signal quality improvement of 7.01 dB using less than 5 seconds of noisy enrollment audio and can process 8 ms of audio chunks in 6.24 ms on an embedded CPU. Our user studies demonstrate generalization to real-world static and mobile speakers in previously unseen indoor and outdoor multipath environments. Finally, our enrollment interface for noisy examples does not cause performance degradation compared to clean examples, while being convenient and user-friendly. Taking a step back, this paper takes an important step towards enhancing the human auditory perception with artificial intelligence. We provide code and data at: https://github.com/vb000/LookOnceToHear.

  • 5 authors
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May 10, 2024

CASCADE: Cascaded Scoped Communication for Multi-Agent Re-planning in Disrupted Industrial Environments

Industrial disruption replanning demands multi-agent coordination under strict latency and communication budgets, where disruptions propagate through tightly coupled physical dependencies and rapidly invalidate baseline schedules and commitments. Existing coordination schemes often treat communication as either effectively free (broadcast-style escalation) or fixed in advance (hand-tuned neighborhoods), both of which are brittle once the disruption footprint extends beyond a local region. We present \CASCADE, a budgeted replanning mechanism that makes communication scope explicit and auditable rather than fixed or implicit. Each agent maintains an explicit knowledge base, solves role-conditioned local decision problems to revise commitments, and coordinates through lightweight contract primitives whose footprint expands only when local validation indicates that the current scope is insufficient. This design separates a unified agent substrate (Knowledge Base / Decision Manager / Communication Manager) from a scoped interaction layer that controls who is contacted, how far coordination propagates, and when escalation is triggered under explicit budgets. We evaluate \CASCADE on disrupted manufacturing and supply-chain settings using unified diagnostics intended to test a mechanism-design claim -- whether explicit scope control yields useful quality-latency-communication trade-offs and improved robustness under uncertainty -- rather than to provide a complete algorithmic ranking.

  • 1 authors
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Mar 31

Bridging Protocol and Production: Design Patterns for Deploying AI Agents with Model Context Protocol

The Model Context Protocol (MCP) standardizes how AI agents discover and invoke external tools, with over 10,000 active servers and 97 million monthly SDK downloads as of early 2026. Yet MCP does not yet standardize how agents safely operate those tools at production scale. Three protocol-level primitives remain missing: identity propagation, adaptive tool budgeting, and structured error semantics. This paper identifies these gaps through field lessons from an enterprise deployment of an AI agent platform integrated with a major cloud provider's MCP servers (client name redacted). We propose three mechanisms to fill them: (1) the Context-Aware Broker Protocol (CABP), which extends JSON-RPC with identity-scoped request routing via a six-stage broker pipeline; (2) Adaptive Timeout Budget Allocation (ATBA), which frames sequential tool invocation as a budget allocation problem over heterogeneous latency distributions; and (3) the Structured Error Recovery Framework (SERF), which provides machine-readable failure semantics that enable deterministic agent self-correction. We organize production failure modes into five design dimensions (server contracts, user context, timeouts, errors, and observability), document concrete failure vignettes, and present a production readiness checklist. All three algorithms are formalized as testable hypotheses with reproducible experimental methodology. Field observations demonstrate that while MCP provides a solid protocol foundation, reliable agent tool integration requires infrastructure-level mechanisms that the specification does not yet address.

  • 1 authors
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Mar 11

FireRedChat: A Pluggable, Full-Duplex Voice Interaction System with Cascaded and Semi-Cascaded Implementations

Full-duplex voice interaction allows users and agents to speak simultaneously with controllable barge-in, enabling lifelike assistants and customer service. Existing solutions are either end-to-end, difficult to design and hard to control, or modular pipelines governed by turn-taking controllers that ease upgrades and per-module optimization; however, prior modular frameworks depend on non-open components and external providers, limiting holistic optimization. In this work, we present a complete, practical full-duplex voice interaction system comprising a turn-taking controller, an interaction module, and a dialogue manager. The controller integrates streaming personalized VAD (pVAD) to suppress false barge-ins from noise and non-primary speakers, precisely timestamp primary-speaker segments, and explicitly enable primary-speaker barge-ins; a semantic end-of-turn detector improves stop decisions. It upgrades heterogeneous half-duplex pipelines, cascaded, semi-cascaded, and speech-to-speech, to full duplex. Using internal models, we implement cascaded and semi-cascaded variants; the semi-cascaded one captures emotional and paralinguistic cues, yields more coherent responses, lowers latency and error propagation, and improves robustness. A dialogue manager extends capabilities via tool invocation and context management. We also propose three system-level metrics, barge-in, end-of-turn detection accuracy, and end-to-end latency, to assess naturalness, control accuracy, and efficiency. Experiments show fewer false interruptions, more accurate semantic ends, and lower latency approaching industrial systems, enabling robust, natural, real-time full-duplex interaction. Demos: https://fireredteam.github.io/demos/firered_chat.

  • 15 authors
·
Sep 8, 2025

Early stopping by correlating online indicators in neural networks

In order to minimize the generalization error in neural networks, a novel technique to identify overfitting phenomena when training the learner is formally introduced. This enables support of a reliable and trustworthy early stopping condition, thus improving the predictive power of that type of modeling. Our proposal exploits the correlation over time in a collection of online indicators, namely characteristic functions for indicating if a set of hypotheses are met, associated with a range of independent stopping conditions built from a canary judgment to evaluate the presence of overfitting. That way, we provide a formal basis for decision making in terms of interrupting the learning process. As opposed to previous approaches focused on a single criterion, we take advantage of subsidiarities between independent assessments, thus seeking both a wider operating range and greater diagnostic reliability. With a view to illustrating the effectiveness of the halting condition described, we choose to work in the sphere of natural language processing, an operational continuum increasingly based on machine learning. As a case study, we focus on parser generation, one of the most demanding and complex tasks in the domain. The selection of cross-validation as a canary function enables an actual comparison with the most representative early stopping conditions based on overfitting identification, pointing to a promising start toward an optimal bias and variance control.

  • 4 authors
·
Feb 4, 2024

What Coding Agents Leave Unsaid: Measuring Task-State Gaps Between Execution and Reports

Human supervisors rely on coding agents' reports to assess progress, verify repairs, and decide when to intervene. But a supervisor cannot investigate a failure they were never told occurred. Failed attempts, workarounds, and unresolved risks may disappear from routine reports, leaving supervisors unaware of issues that warrant scrutiny. We conduct CTXGAP, a measurement study quantifying the gap in task-state recoverability between agents' accumulated user-facing reports and their full recorded execution contexts. Across 37 coding tasks and 4,799 valid probes, agents answer 93.6% of task-state questions on demand; full-context readers recover 92.7%, while report-only readers recover 52.0%, a 40.7-point gap. At the final checkpoints of 30 verified fixes, the gap remains 34.8 points. Human annotation identifies states mentioned without enough supporting detail as the largest category of unrecovered information, and model-assessed supervision-relevant states retain substantial gaps. Full terminal scrollback improves recovery to 73.6% but still trails full context. Under matched report lengths, context-informed rewrites improve recovery by about eight points, without a detectable targeted-over-natural advantage. Positive gaps persist across harnesses and independent DeepSeek execution and measurement. CTXGAP establishes report-based task-state recoverability as a complementary evaluation dimension.

  • 4 authors
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Oct 14

Clarification Is Not Correction: LLMs Fail to Let Go

Dialogue failures in language models are usually framed as memory failures: context too long, summaries lossy, a constraint forgotten. We argue this misses a deeper problem: in many conversations the model does not forget, it commits too early. An ambiguous early turn collapses into a single hidden interpretation, and later clarification is filtered through that commitment. We call this early posterior collapse: unresolved user intent collapsing into a committed task state before ambiguity is resolved. We study it with controlled dialogue tasks in writing, planning, and coding using Gemini-2.5-Pro and Gemini-2.5-Flash. Across thousands of trials, the same information in different orders yields different outcomes, even when the final dialogue contains equivalent task-relevant information. This order effect suggests later clarification is treated as extra context rather than a corrective signal: it refines a stale task state without invalidating it. Coding tasks are especially vulnerable, suggesting early assumptions get embedded in structured artifacts such as interfaces and control flow. Standard prompting and memory strategies do not reliably help: summaries can collapse ambiguity, and chain-of-thought can reduce explicit wrong commitment in reasoning traces without improving final task success. These findings motivate uncertainty-preserving state management. If assistants cannot let go of early interpretations, robustness cannot rely on post hoc correction alone; it must keep ambiguous early turns from hardening into one task state. Assistants should hold tentative hypotheses while ambiguity remains, ask before executing when high-impact ambiguity persists, and rebuild from a revised state when later evidence invalidates an earlier reading. Rather than one prompting fix, we aim to redirect research for interactive LLMs from retaining more context toward preserving uncertainty.

  • 6 authors
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Sep 20

VITA: Towards Open-Source Interactive Omni Multimodal LLM

The remarkable multimodal capabilities and interactive experience of GPT-4o underscore their necessity in practical applications, yet open-source models rarely excel in both areas. In this paper, we introduce VITA, the first-ever open-source Multimodal Large Language Model (MLLM) adept at simultaneous processing and analysis of Video, Image, Text, and Audio modalities, and meanwhile has an advanced multimodal interactive experience. Starting from Mixtral 8x7B as a language foundation, we expand its Chinese vocabulary followed by bilingual instruction tuning. We further endow the language model with visual and audio capabilities through two-stage multi-task learning of multimodal alignment and instruction tuning. VITA demonstrates robust foundational capabilities of multilingual, vision, and audio understanding, as evidenced by its strong performance across a range of both unimodal and multimodal benchmarks. Beyond foundational capabilities, we have made considerable progress in enhancing the natural multimodal human-computer interaction experience. To the best of our knowledge, we are the first to exploit non-awakening interaction and audio interrupt in MLLM. VITA is the first step for the open-source community to explore the seamless integration of multimodal understanding and interaction. While there is still lots of work to be done on VITA to get close to close-source counterparts, we hope that its role as a pioneer can serve as a cornerstone for subsequent research. Project Page: https://vita-home.github.io.

  • 15 authors
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Aug 9, 2024 3

An Edge Assisted Robust Smart Traffic Management and Signalling System for Guiding Emergency Vehicles During Peak Hours

Congestion in traffic is an unavoidable circumstance in many cities in India and other countries. It is an issue of major concern. The steep rise in the number of automobiles on the roads followed by old infrastructure, accidents, pedestrian traffic, and traffic rule violations all add to challenging traffic conditions. Given these poor conditions of traffic, there is a critical need for automatically detecting and signaling systems. There are already various technologies that are used for traffic management and signaling systems like video analysis, infrared sensors, and wireless sensors. The main issue with these methods is they are very costly and high maintenance is required. In this paper, we have proposed a three-phase system that can guide emergency vehicles and manage traffic based on the degree of congestion. In the first phase, the system processes the captured images and calculates the Index value which is used to discover the degree of congestion. The Index value of a particular road depends on its width and the length up to which the camera captures images of that road. We have to take input for the parameters (length and width) while setting up the system. In the second phase, the system checks whether there are any emergency vehicles present or not in any lane. In the third phase, the whole processing and decision-making part is performed at the edge server. The proposed model is robust and it takes into consideration adverse weather conditions such as hazy, foggy, and windy. It works very efficiently in low light conditions also. The edge server is a strategically placed server that provides us with low latency and better connectivity. Using Edge technology in this traffic management system reduces the strain on cloud servers and the system becomes more reliable in real-time because the latency and bandwidth get reduced due to processing at the intermediate edge server.

  • 4 authors
·
Apr 26, 2023

Masking Stale Observations Helps Search Agents -- Until It Doesn't: A Regime Map and Its Mechanism

Long-horizon search agents accumulate large amounts of retrieved content across many tool calls, making context-budget efficiency increasingly important. A minimal intervention is to mask stale observations from the context as the trajectory progresses, but it remains unclear when this form of context management helps and why. We study observation masking through a systematic sweep over various agent backbones (4B to 284B parameters) and three retrievers on offline and live-web agentic search benchmarks. We find that the accuracy gain from masking follows an asymmetric inverted-U shape when plotted against the model's accuracy without context management: a plateau under weak retrievers, a peak when a strong retriever meets a mid-capacity model, and a sharp collapse when the model is saturated. This pattern reflects the interaction between retriever recall and the model's implicit filtering capacity, rather than either factor in isolation. Mechanistically, masking implements a token-for-turn trade-off: it removes observations the model has largely stopped attending to and pages the agent rarely re-opens. The added turns help when they convert failures into successes, but they fail when masking removes evidence the model would otherwise have used. We therefore reframe context management as a regime-dependent intervention and provide a holistic perspective for analyzing context use in agentic deep search. We release our scaffold and trajectories here (https://github.com/i-DeepSearch/observation-masking) to support future research.

McAuley-Lab McAuley-Lab
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May 28 2

Agentic Troubleshooting Guide Automation for Incident Management

Effective incident management in large-scale IT systems relies on troubleshooting guides (TSGs), but their manual execution is slow and error-prone. While recent advances in LLMs offer promise for automating incident management tasks, existing LLM-based solutions lack specialized support for several key challenges, including managing TSG quality issues, interpreting complex control flow, handling data-intensive queries, and exploiting execution parallelism. We first conducted an empirical study on 92 real-world TSGs, and, guided by our findings, we present StepFly, a novel end-to-end agentic framework for troubleshooting guide automation. Our approach features a three-stage workflow: the first stage provides a comprehensive guide together with a tool, TSG Mentor, to assist SREs in improving TSG quality; the second stage performs offline preprocessing using LLMs to extract structured execution DAGs from unstructured TSGs and to create dedicated Query Preparation Plugins (QPPs); and the third stage executes online using a DAG-guided scheduler-executor framework with a memory system to guarantee correct workflow and support parallel execution of independent steps. Our empirical evaluation on a collection of real-world TSGs and incidents demonstrates that StepFly achieves a ~94% success rate on GPT-4.1, outperforming baselines with less time and token consumption. Furthermore, it achieves a remarkable execution time reduction of 32.9% to 70.4% for parallelizable TSGs.

  • 12 authors
·
Oct 11, 2025

Triage in Software Engineering: A Systematic Review of Research and Practice

As modern software systems continue to grow in complexity, triage has become a fundamental process in system operations and maintenance. Triage aims to efficiently prioritize, assign, and assess issues to ensure the reliability of complex environments. The vast amount of heterogeneous data generated by software systems has made effective triage indispensable for maintaining reliability, facilitating maintainability, and enabling rapid issue response. Motivated by these challenges, researchers have devoted extensive effort to advancing triage automation and have achieved significant progress over the past two decades. This survey provides a comprehensive review of 234 papers from 2004 to the present, offering an in-depth examination of the fundamental concepts, system architecture, and problem statement. By comparing the distinct goals of academic and industrial research and by analyzing empirical studies of industrial practices, we identify the major obstacles that limit the practical deployment of triage systems. To assist practitioners in method selection and performance evaluation, we summarize widely adopted open-source datasets and evaluation metrics, providing a unified perspective on the measurement of triage effectiveness. Finally, we outline potential future directions and emerging opportunities to foster a closer integration between academic innovation and industrial application. All reviewed papers and projects are available at https://github.com/AIOps-Lab-NKU/TriageSurvey.

  • 8 authors
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Nov 4, 2025

Resume Means Resume: A Machine-Checked Conformance Contract for Checkpoint, Interrupt, and Resume Semantics in Workflow Persistence Layers

A framework that persists execution state so a run can be interrupted, survive a crash, and continue must decide what a resume means for effects that already happened. Five widely deployed agent workflow frameworks answer differently, none exposes a machine-checkable contract, and measured behavior violates even the fragments they state. The RESUME CONTRACT states six properties over the persistence API (prefix continuation, effect exactly-once, fork determinism, checkpoint validity, consume-once, recovery determinism), plus fork-intent and liveness obligations. A TLA+ model checks a reference semantics exhaustively, unchanged at scaled bounds (7.4 million states), and the reference conjunction is additionally TLAPS-proved unbounded (196 obligations); a 39-cell fault matrix and two companion modules yield the separating models independence requires. A deterministic, LLM-free harness measures them at pinned releases. LangGraph 1.2.9 durably records a second resume value and never consults it, persists schema-invalid state silently, and re-executes durably recorded work after a real SIGKILL: exactly-once across interrupts, at-least-once across crashes, on one API. CrewAI 1.15.2 re-executes completed effect-bearing methods against its written claim; pydantic-graph 1.x cannot resume after a mid-node crash; no two probed frameworks share a conformance profile. Consume-once holds sequentially and fails under concurrent delivery: k processes resuming one parked interrupt fire the gated effect k times, saturation 1.0 in 36 of 40 cells, and the failure crosses hosts. REMIT, a reference sequencer whose Verus-verified recovery core is line-identical to the shipped executable, repairs the fork and validity cells. The cross-process cell is repaired at the read path: an opt-in gate claims consumption in the shared store, serving one racer and refusing the rest before any node executes.

  • 1 authors
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Aug 7 2

ReIn: Conversational Error Recovery with Reasoning Inception

Conversational agents powered by large language models (LLMs) with tool integration achieve strong performance on fixed task-oriented dialogue datasets but remain vulnerable to unanticipated, user-induced errors. Rather than focusing on error prevention, this work focuses on error recovery, which necessitates the accurate diagnosis of erroneous dialogue contexts and execution of proper recovery plans. Under realistic constraints precluding model fine-tuning or prompt modification due to significant cost and time requirements, we explore whether agents can recover from contextually flawed interactions and how their behavior can be adapted without altering model parameters and prompts. To this end, we propose Reasoning Inception (ReIn), a test-time intervention method that plants an initial reasoning into the agent's decision-making process. Specifically, an external inception module identifies predefined errors within the dialogue context and generates recovery plans, which are subsequently integrated into the agent's internal reasoning process to guide corrective actions, without modifying its parameters or system prompts. We evaluate ReIn by systematically simulating conversational failure scenarios that directly hinder successful completion of user goals: user's ambiguous and unsupported requests. Across diverse combinations of agent models and inception modules, ReIn substantially improves task success and generalizes to unseen error types. Moreover, it consistently outperforms explicit prompt-modification approaches, underscoring its utility as an efficient, on-the-fly method. In-depth analysis of its operational mechanism, particularly in relation to instruction hierarchy, indicates that jointly defining recovery tools with ReIn can serve as a safe and effective strategy for improving the resilience of conversational agents without modifying the backbone models or system prompts.