| version: "2.0" | |
| rules: | |
| - rule: reverse phone lookup | |
| steps: | |
| - intent: ReversePhoneLookup | |
| - action: action_ReversePhoneLookup | |
| - rule: book or modify an appointment | |
| steps: | |
| - intent: CallReservationHotline | |
| - action: action_CallReservationHotline | |
| - rule: out of scope handling | |
| steps: | |
| - intent: out_of_scope | |
| - action: action_human_handoff | |
| - rule: Ask the user to rephrase whenever they send a message with low NLU confidence | |
| steps: | |
| - intent: nlu_fallback | |
| - action: utter_please_rephrase |