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---
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title: Weni
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emoji: ⚡
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colorFrom: blue
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colorTo: pink
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sdk: static
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pinned: false
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license: apache-2.0
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---
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# Weni ⚡️ |
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Enterprise-grade AI agents for retail & commerce — born in LATAM, now powering large-scale customer support and conversational commerce across WhatsApp and beyond. |
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> Weni is a VTEX business unit focused on production-ready, cost-efficient, **multi-agent** AI systems that deliver measurable outcomes (e.g., **~75% automation** and **~20% support cost reduction** for enterprise retailers in Brazil). |
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--- |
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## What we build |
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- **Customer Support Agents (CS)** |
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Multi-agent orchestration for L1/L2 support, policy grounding, escalations, and KPI tracking. |
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- **Agent Platform & Tooling** |
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Patterns and templates for **Amazon Bedrock Agents** (inline & managed), including tool calling, memory/session design, guardrails, and post-processing. |
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- **Eval & Reliability** |
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Agent evaluation harnesses, cost/latency telemetry, prompt-caching strategies, and hallucination detection/regeneration pipelines. |
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--- |
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## On this Hugging Face org you’ll find |
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- **Models**: lightweight components for retail intents, policy routing, and post-processing. |
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- **Datasets**: anonymized, domain-specific corpora for traning and eval. |
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> Licenses vary per repo — see the card of each asset for details. |
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--- |
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## Important note on models |
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> **Models are not supported anymore — they’re mostly ablation experiments (a bit of a mess of ablations).** |
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> Use at your own risk; they’re kept for reference only. |
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--- |
